To u r i s m , C u l t u r e
and
Business
I s su e 36 • 2017
Keflavik International Airport is Growing! Isavia’s plans meet increasing tourism needs
K
eflavik International Airport, or KEF, is one of the fastest growing in Europe and has seen 28.6% annual expansion since 2013. During the summer months, Isavia, which oversees Keflavik International Airport, reports that 25 airlines are flying to more than 80 destinations. Iceland is clearly having a moment; tourism is booming and travellers can’t get enough of the island’s natural wonders.
Increase in flights Flight numbers have grown very quickly. There has been a 260% increase since 2009, a challenge for all staff. There are hard working and positive staff members working for Isavia and the other companies providing services at the airport. It can be very demanding to maintain a high level of passenger satisfaction at a time of very rapid growth over several years. However, it can be seen from the Airport Council International’s Airport Service Quality surveys, that the airport staff work hard to keep the very highest level of service, even under a lot of pressure.
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When arriving at KEF Apart from its expansion, there are several conveniences to enjoy at KEF. For instance, travellers can sign into free wifi to let know friends and family that they have arrived safely and to catch up on news. There are
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numerous eateries at KEF and, after passing through immigration, travellers can get something to eat before going on their way and exploring Iceland’s natural wonders. For instance, the airport is home to international chains like Joe and the Juice and Dunkin