Page 1


· Message from the AMResorts Américas President.

2

. AMResorts in Your Community. 20 . A Day in the Life of a Pastry Chef. 21

. Outstanding Staff Members. 5

· September and October Events.

. AMR News. 8

· Grooming Standards.

. Awards, Acknowledgements, and Certifications.10

. Birthdays. 33

. Featured Training. 11

. Think, Act, and Work Safely. 35

. Getting to Know : AEJANDRO REYNAL.13

· Host City : AKUMAL. 36

. Sport Activities. 16

· wellness. 37

. Let’s Get Social. 19

. Hotels List. 38

Index

· Our Philosophy. 3

General Editor: Luis I. Hernández R. Deputy Editor: Carla Macías Special Collaboration: Rubén Caraballo, Zuko García & Patricia Navarro Art Editor: Delia Kaiten

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32

On the front page:

SEARM Staff Members


FAMILy Dear Staff Members,

Thank you for joining us and being part of a new edition of our bi-monthly magazine. As always, it is an honor to have the opportunity to reach out to you in this way. Today, I want to take this opportunity to share the importance of having a firm and clear ‘Mission, Vision, and Values’ as a company. These are crucial for the healthy development of our organization and all of us who are a part of it. So, what is all this about? First of all, when we talk about “Vision”, we mean knowing and seeing where we are going. No ship arrives at the mainland without having a map, or without a clear route to follow. Once we know where we are going, then the question what are we going to do there? Here is when our “Mission” comes into action. It refers to our field of action and the activities each AMResorts department should perform to get our vessel moving forward. This means from the smallest task to the greatest challenges that may arise. In other words, our “Mission” represents who we are and what we do.

Let's act as if what we do makes a difference because it does.

William James, who was well known as the Father of the United States Psychology.

Finally, I am pleased to inform you that we will announce our new “Mission, Vision and Values” in the next few days. They will apply not only to AMResorts but to all the Apple Leisure Group. I firmly believe that as the big family we are and as the phrase I quoted at the beginning, “our actions will make a difference for good and this will allow us to continue growing, not only in the professional field but especially in our personal one.” Together we can!

Last, but not least... what are our “Values”? Well, they are the ethical and professional principles through which we will direct our activities and decisions we make. And so it is that when we have a firm and coherent foundation consisting of a good “Mission, Vision and Values”, then we get the perfect formula to always having an infallible compass on hand. One that is available to all AMResorts crew members and capable of guiding us in our day to day activities.

Gonzalo del Peón President of AMResorts Américas.

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AND YOU Staff members NOJR with their AMPassport

do you really live the AMResorts philosophy

Teamwork, IT Summit

MISSION Our Mission is to provide a complete experience offering accommodation, food, beverage and entertainment services to our guests in a casual luxury atmosphere with different sensations and service excellence. It is also to offer a consistent product operated by professionals and state-of-the-art systems that allow us to provide the highest satisfaction to our guests. And to provide development opportunities to our employees and profit margins higher to those of our competitors in the countries we are present; thus contributing to the growth of AMResorts and the well being of our community.

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At AMResorts, it is our compromise to make our guests feel at home. We achieve it because we provide the kindest service with warm and joyful attention at all times. We anticipate so that we can satisfy even the most demanding guest so that his experience of staying with us is unforgettable. We succeed at doing so because we give the same attention and service compromise to everyone who is part of our hotel.


services principles that we apply at

1. We know and practice our hotel mission. 2. Our smile and greeting are our best calling card. 3. We help our guests and we make the most of each moment to tell them about our facilities and activities. 4. We are all responsible for maintaining an immaculate image of our hotel premises. 5. We know and reach our work targets. 6. Our kindness and phraseology is what distinguishes us from other hotels. 7. We apply work procedures consistently. 8. We are service professionals responsible for dealing with any complaint until closing the circle and solving the root cause. 9. We are environmentally, economically and socially aware; we take care personally of all resources. 10. We are informed of the daily occurrences in the hotel through information boards and departmental briefings.

Courage and creativity. The Catrinas, ZOPDB

12. We are proud to be hosts and of our impeccable personal appearance. 13. We apply the basic service aspects: attitude, quality and opportunity. 14.We improve day by day reaching the highest performance level.

Passion for what we do,BRERC

15. In situations of conflict, all supervisors and department heads know how to proceed. 16. Our hotel is a window to the world, we make sure that our visitors are well looked after, always providing them a smile and a greeting. 17. All the team of AMResorts & Spas performs based on living our values.

Encounter of Cultures, SEPCR

We are proud of being host and of our grooming standards, SEARM

By embodying our values the AMResort team performs and lives these values, SECPM

We know and reach our goals at work, SECCC

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At AMResorts we acknowledge the work of our staff members. Their responsibility, initiative, cooperation, positive attitude, discipline, and knowledge of their role distinguishes them from all the others.

E

Carolina Ac,

Employee of the month, Oct

Antonio Soriano, Supervisor of August

Ingrid Arceo,

Employee of the month, Sep

Alicia Pacheco,

Employee of the month

55

Olvito Fortuna,

Supervisor of September

EDICIÓN 36 EDITION 25

Juan Martínez,

José González,

Pedro Tuyub,

Supervisor of the bimester

Rafiel Villa,

Employee of the month, Aug

Employee of the month

Victor Pérez,

Employee of the month, Sep

Leodegario Ortega,

Employee of the month, Aug Employee of the month, Aug

Santos Joaquina,

Supervisor of the bimester

Congratulations to all the winners!

Victor Hernández, Employee of the month

Teana Plowright,

Employee of the month

Saul Roque,

Employee of the month

Yulenny Monroy,

Supervisor of the bimester

Teslyn Johnson,

Employee of the month

Jorge Escajeda,

Employee of the month, Sep

Mariano Mendoza,

Employee of the month, Sep

Ambioris Mercedes,

Supervisor of the trimester

Jorge Hidalgo,

Supervisor of the bimester

Gregorio Peralta,

Supervisor of September

David Rodríguez,

Employee of the month, Sep

Marcos A. Najera,

Employee of the month, Oct


Francisco Cruz,

Employee of the month, Sep

Arnoldo Vizarretea,

Supervisor of the bimester

Adilene Espino,

Employee of the month, Oct

Jaime Gómez,

Employee of the month, Sep

Jorge Uicab,

Supervisor of the bimester

Emilia Pelaez,

Employee of the month

Bryan Vargas,

Employee of the month, Oct

Paola López,

Raúl Velázquez,

Iván Alonso,

Employee of the month

Leoncio Cruz,

Miguel Ángel Valdovinos,

René Monforte,

Supervisor of the bimester Employee of the month, Aug

Sergio Cruz,

Employee of the month

Selene Dozal,

Employee of the month, Sep

Alexander Avendaño, Employee of the month

Eder Chavez,

Employee of the month, Oct Employee of the month, Sep

Employee of the month

Employee of the month

Employee of the month, Oct

Alfredo Reyes,

Roberto Jiménez,

Employee of the month, Oct

Karla Mondragón,

Employee of the month, Sep

Elizabeth Manuel, Employee of the month

Cristofer Pérez,

Supervisor of the bimester

Saul Gutiérrez,

Supervisor of the bimester

Esteban Cen,

Employee of the month

James Adeniyi,

Employee of the month

Jesus Lobo,

Supervisor of the bimester

Yailin Junque,

Employee of the month, Oct

Martha Vela,

Supervisor of the bimester

Ricardo De la Fuente, Tamara Jiménez, Employee of the month

Employee of the month

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Abelardo Rosado,

Supervisor of the bimester

Alessia Hernández, Employee of the month

Alonso Poot,

Arely Guzmán,

Supervisor of the bimester

Griselda Mejía,

Employee of the month

Employee of the month

José Juan Martínez,

Supervisor of the bimester

Carlos Ayerdis,

Employee of the month, Oct

Eduardo Rizo,

Supervisor of the bimester

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Ignacio Díaz,

Employee of the month

Daniel Galván,

Employee of the month, Sep

Jair Kantule,

Employee of the month, Sep

Erick Gutiérrez,

Employee of the month, Sep

Valery Valerio,

Nicolasa Canche,

Employee of the month

Employee of the month

Fernanda Vergara,

Employee of the month, Oct

Jeremías Rodríguez,

Employee of the month, Sep

Esther Quintero,

Employee of the month, Aug

Luis Hau,

Eduardo Roblero,

Usiel Manrriquez,

Marcos Camacho,

Marilu Peña,

Employee of the month, Sep Employee of the month, Oct

Employee of the month, Sep Employee of the month, Oct Supervisor of the bimester

Julio Alfaro,

Employee of the month, Oct

Karina Salazar,

Manager of the quarter

Rosa Gordon,

Supervisor of the bimester

Lucia Severiano,

Employee of the month, Aug


AMR ZOPDB receives the

5 Diamonds for16 to year in a row

ZOËTRY PARAISO DE LA BONITA RIVIERA MAYA RECEIVES THE 5 DIAMONDS AWARDS FOR 16TH YEARS IN A ROW

The Zoëtry Paraiso de la Bonita Riviera Maya received the Five Diamond Award. The award is given by the American Automobile Association (AAA) in recognition of our highest quality standards. This places us in an exclusive group of only 24 resorts with the honor of wearing this badge. Additionally, this is the only boutique hotel of its kind to receive this recognition for 16 consecutive years.

a

Success

Paraíso de la Bonita recibe 5 diamantes por 16 años consecutivos, ZOPDB

During the award ceremony, Corey Dalling, National Multimedia Marketing Manager of the AAA, explained that in order to comprehend the relevance of the award, it should be noted that his inspectors personally visited almost 60 thousand hotels and restaurants in the United States, Canada, Mexico, and the Caribbean. Out of those, only 0.1% of them received the AAA Five Diamonds award. He shared that in the hotel industry this percentage represents 121 hotels, of which 24 are in Mexico. Only eight are all-inclusive and one of them is the Zoëtry Paraiso de la Bonita Riviera Maya.

AMResorts First Invitational Golf Tournament Held in Cap Cana was a Great Success. The first AMResorts Invitational Golf Tournament was held at Punta Espada Golf Course. 84 players participated during two unforgettable days while enjoying the great activities hosted by the sponsors. The first honors for the tee-off were awarded to the renowned international chef Juan Manuel Barrientos. He has been acknowledged among the 50 best chefs in Latin America. The pair composed of Sergio Mármol and Juan José Contreras was the best of the tournament and were crowned the champions with a combined score of 67 total strokes. A portion of the funds obtained at the tournament was donated for the remodeling of Juanillo's Elementary School.

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IT Summit

The IT Summit 2019 was held at the Dreams Riviera Cancun Resort & Spa on October 14. There was an extraordinary participation of hotels, business units, and commercial allies. It consisted of two days of conferences, bonding and activation activities, yet most importantly there were excellent networking moments between colleagues and business partners. The very high expectations of the first IT Back to Basics & Preparing the Future Summit in 2017, were surpassed.

On November 3rd a new story was written at AMResorts by the opening of its first hotel in Acapulco, Mexico. The Dreams Acapulco Resort & Spa opened with 605 rooms, five dining options, a grill and a cafeteria, five bars, and two swimming pools.

Sunscape Beach Resort & Spa

16° aniversary, SECRC

Began operations on October 1st. It has 362 rooms, five swimming pools, seven restaurants, and eight bars.

Now Sapphire Riviera Cancún 10° aniversary, DRERC

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Resumed operations on October 10th after completing the improvement of its 488 rooms.


AWARDS& Acknowledgements, Certifications

Rainforest - NepCon Certification, DREPC

Success is not achieved by merely possessing special qualities. It is above all the result of consistency, methodology, and organization Víctor Hugo

‘H’ Distinctive, SUDIX

Diana Cabrera, 2nd place. Baristas Competition, SECCC

Plaque unveiling to celebrate the 16th years in a row obtaining the 5 Diamonds awards, ZOPDB

Rainforest Certification Alliance, DRELM

Waiters Certification, RKGNV

Food Check and Room Check Crystal International. DREPB

The Santo Domingo Coffee Institute (ICSD) held the 5th Barista Competition Pod Challenge 2019. It was organized by the Tourism & Hotels Association of the Dominican Republic (ASONAHORES). At the final competition, five baristas from the east zone hotels participated and Diana Cabrera from the Secrets Cap Cana Resort & Spa Hotel was the second-place finisher.

The Hospitality Financial and Technology Professionals (HFTP) Chapter in Cancun & Riviera Maya was born on October 4th. It is an international association that offers support in education, professional resources and conferences to strengthen and grow professional careers through communities, business research, and tools for technological innovation. AMResorts has been constantly involved in it for more than eight years and we are happy to say that at this time our Corporate Technology Director Ivan Alvarado, has been elected as Chairman of the Board of Directors and will be appointed as a Founding Board member of the Chapter...Congratulations!!

HFTP Chapter,

Riviera Maya, Cancun

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Featured Training I

n AMResorts we provide you with the necessary tools to reach your goals.

We want you to grow up professionally and that is why you goal is our goal.

Road safety, DREPB

CIQUIL Certification, Mx Caribbean

Onboarding new staff members, ZOMBJ

High impact service, SEARM

Crisis Management, SEPLC Role play workshop, SUARM

CIQIL Training, SUPOP

Security, BRERC Emergency management and evacuation drills, DREDL

Introductory Wine workshop, ZOPDB

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Stress management for CE and CO, DRETU

Natura Bisse products, ZOAPC

Spa, DREPC


Earthquake training, RKGLC

Water footprint, SUDIX

Hotel maintenance certification, DRELM

Carbon-neutral conference, DREHU

Labor competence, Certificates Delivery, CONOCER, SECRC

Your training is THE KEY

Self-esteem talk, DREPA

Train the trainers, DREPM

Train the trainers, ZVRIM

Photography workshop, SECCC

CPR Certification, SEPCR

Bars Infusions, SEVCU

Road safety education, SEACZ & SUSCZ

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Getting to Know...

Alejandro A

Apple Leisure Group announced on September the appointment of Alejandro Reynal as its new CEO. He is taking over the position that Alex Zozaya has assumed since 2013 and now will serve as the Executive Chairman and leader of the Board of Directors. Under his new position, Alejandro Reynal assumes the leadership of the Apple Leisure Group and its fourteen companies. He has a great professional career and has worked in the United States, Europe, and Latin America. Could you briefly share a little bit about your career history/trajectory? AR: I come to Apple Leisure Group (ALG) with a long career in international business, with extensive experience working in the United States, Europe, and Latin America. My previous position was as CEO of Atento, a global provider of customer relationship management and business process outsourcing services. Thanks in large part to my incredible team, we were able to launch an IPO in 2014, and then went on to be recognized as one of the "25 World's Best Multinational Workplaces" by Great Place to Work® in five different years. Prior to Atento, I held management positions at several global companies including Telefonica, The Coca-Cola Company and The Gap, Inc. This international experience and track record of successfully scaling established companies will be key as I move forward with ALG. Have you had any mentor that have positively influenced you as a leader? What were their teachings? AR: Roberto Goizueta, former CEO of Coca-Cola. I always admired his visionary nature, the integrity with which he always carried himself, his inexorable attention to detail, and the confidence he inspired to people around him.

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What do you do to inspire your team? AR: Great question! I grew up a huge sports fan and am of the belief that athletic endeavors have much in common with professional life. With this in mind, I approach my work with the same passion, preparation, discipline, teamwork and emphasis on continuous learning I bring to my athletic pursuits. This leadership style has resonated with my various teams and helped me build strong bonds with staff at all levels. This sports-inspired mindset has also helped me bring new energy into the companies I have worked with, encouraging employees to truly invest themselves and embrace their role in reaching the company’s collective goal. What do you love about your job?

AR: There’s a lot to love, but getting to work with such an amazing team is what first comes to mind. By far, I am most impressed by the passion and enthusiasm I’ve seen across all levels and divisions of our business. Our employees have truly embraced the travel lifestyle and are sincerely invested in helping ALG grow, while always working towards the success of our clients. I also love the potential I see within ALG and its various brands. Alex, along with the rest of the leadership team, have done an incredible job of


setting the company up for long-term success, allowing me to dedicate all of my time and energy on growth and making ALG the most admired company in the travel and hospitality industries. From your perspective, what are the strengths you see in AMResorts? AR: AMResorts’ strengths really come down to three key factors: its diversity of brands and offerings, its broad geographic footprint, and the direct access to ALG’s vertically integrated structure. Through AMResorts eight brands, we have something for every kind of traveler. This diversity helps us reach a huge swath of the global market, while simultaneously insulating us from any kind of potential economic downturn or shift in consumer preferences. Our global presence brings similar benefits. Not only does it place AMResorts in front of a worldwide audience, but it also helps us be more resilient in the face of market-specific challenges. Last but not least, AMResorts’ place within the vertically integrated ALG ecosystem helps provide all guests with a cohesive and smooth experience, from the moment they book their trip, to the moment they get back home.

This all-in-one approach has quickly differentiated AMResorts and ALG from all other competitors and further set both organizations for long-term success. How can employees support achieving the long-term goals of the company?

AR: The biggest thing I can ask for is patience and trust. There

have been many changes in recent months, but all of them are part of a planned growth strategy. We are working to close the chapter on integration, following the merger with The Mark Travel Corporation, and embark on a new stage of unprecedented success and prosperity. Other than that, I ask that you all continue to show the same passion and commitment that has come to define the ALG team. What are the Company's growth plans in the coming years?

AR: Geographic expansion remains a promising oppor-

tunity. The first property operating with the Secrets brand in Spain shows excellent performance and we continue working on the expansion for the rest of Europe while continuing to focus on expanding our presence in Mexico, the Caribbean, and the main markets in Latin America. In the long term we are targeting Asia.

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In the long term, what will be the benefits of having a ONE ALG culture? AR: Going back to my sports analogy, the very best teams, regardless of the sport, rally around a single, collective goal. By putting aside our backgrounds and working together, we will achieve much more than we would otherwise. I am happy to say I’m observing a culture of mutual respect and support thus far. What are your priorities for the immediate future?

AR: Priority number one is to immerse myself across

all divisions of the company and industry. I have also had the opportunity to visit several AMResorts properties, and I look forward to visiting a few more before the end of the year. Over the last several weeks, I’ve been meeting with a large number of team members and getting their thoughts on what's working, what can be improved, and what’s next. I will use this input, along with feedback from Alex and the rest of the Executive Committee, to define the company’s strategic priorities. That said, I do have one very specific goal in mind: make ALG the most admired company in the travel and hospitality industry. I’m confident this can be achieved by rolling out a more diversified, integrated and technologically-driven approach. It’s crucial to continue offering an ever-improving customer experience and diligently work to make ALG a great place to work, no matter an employee’s rank or position.

• Place of Birth: Spain • Favorite Sports: Basketball • Favorite Type of Food: Paella • Favorite Drink: Red Wine • Hobbies: Sports in General • Favorite Travel Destination: Spain • Favorite Book: The Poem of the Cid • Favorite Movie: Braveheart • Favorite Character: Alexander the Great • Your Playlist: 80’s music • If You Weren't CEO of ALG...What Would You Be? Artist or Painter.

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I have a specific goal in mind: To make ALG the most admired Company in the travel and hospitality Industry.


5

activities

The 5K race to support the fight against breast cancer was held in Macao, on Saturday, October 26th. The funds raised were donated to our staff member Santa Inocencia del Rosario Rondรณn who currently suffers from breast cancer.

THE WINNERS

SECCC

DREPC

ZOAPC 5KM

Clausura de la liga de futbol, DRPBP

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DREPB

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1st place, Cleanfest, DREPB

2nd place, Women´s soccer tournament, SEPLC

Race for health, ZOPDB

Bike Tour, SEARM

Final on Volleyball league, DRPBP

Volleyball tournament, DRETU

Softball team, SUPOP

Basketball champions, NOJRC

Soccer game, DRELM vs SEPCR

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Triatlon, SEMRC

Soccer Tournament, SUDIX

Volleyball Tournament, AMResorts Vallarta Zone, SUNPV

Volleyball Tournament, SEACZ & SUSCZ

Beach Rally, DRERC

Volleyball Tournament, NOECU

Volleyball Tournament, DREPM

DREHU Race Volleyball Tournament, SECPM

Volleyball Tournament, RKGNV

Soccer Team, DRESC

Carrera SECHU

Basketball Team, DREDL

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SOCIAL

Hello! My favorite time of the year is about to come. Yes, it's Christmas time! Just thinking of the delicious aroma of warm Christmas toddy and that menu that is only served once a year (a little unfair, right?), I smile from ear to ear.

How to get more likes on your

Christmas posts

Âż

LET´S GET

I am sure that most of you cannot wait for that moment either, including showing off to the world what a great time you are having on your holidays. That is why I am dedicating this article on how to make the best 1. Make sure everything in your photo is perfect. Starting from your outfit posts on your social networks to the background, and the people who appear in it. It may seem a bit of a during these 2019 December photomontage, but the image will be divine. Therefore it is worth putting holidays. Ready for the tips? a little bit of production. 2. Use relevant hashtags in your post. For example: #Christmas #HappyHolidays, #SantaisHere, #MerryChristmas,#MyGifts, #ChristmasIsBestInTheBeach, #WishingYouWereHere. 3. When making an Instagram post you can use the following top ten hashtags from the Christmas list: #NowPlaying #HappyChristmas, #Holiday, #XMas, #Family, #InstaHolidays, #OriginalGifts, #Santa, #SantaClaus. 4. If you are going to make a video, don't make it too long. As my English-speaking friends say: "Keep it short and sweet!". If you want to use music, in the YouTube library you can find songs that do not infringe copyright.

5. Albums shared on Facebook are a great idea when you celebrate with family and friends. What is this? On Facebook, you can create an album and you can choose who can edit and add more photos to the album. This way your selected friends or family members can edit and upload photos. This is a fun way to upload photos in a single place and get them posted on everyone's wall. I personally love this option!

I hope these tips make you shine on social networks during these holidays. My best wishes to all of you and your families. May this ending of 2019 and the coming 2020 bring us all much joy and blessings.

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Zuko Garcia SOCIAL MEDIA MANAGER


AMRESORTS IN YOUR

COMMUNITY

School supplies donation to the community, SECCC

Blue crab protection brigade, ZVRIM

Tlacuatitlan donation wildlife rescue, SECRC

Visit to the grandpa’s house, RKGLC

Acknowledgment of The Dreams Dominicus La Romana Hotel The Dreams Dominicus La Romana Hotel was given an acknowledgment plaque by the 'El Limón School' on September 10th. It was given as a way to thank them for their support and dedication to the different activities they do for the students.

Movie in your community, NOSRC

Acknowledgement from ‘El Limon’ school, DREDL

Food donation, Bread Footprints Foundation, SEVCU

Bottle caps donation to State orphanage (DIF), SEARM

Primary school visit, teaching how to make cookies, DRELM

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A DAY IN THE

LIFE

Teamwork, passion, and creativity are key to keeping the Pastry Department at the forefront. We work together to reach our full potential while pleasing our guests. Mara Carrillo, SEVCU

OF A...

I am fortunate to have a phenomenal pastry team. I love to combine flavors and textures every day. I do it with PASSION in order to reach an excellent result. Javier López, DREHU.

PASTRY

CHEF

Being a Pastry Chef is to live in constant innovation. We are innovative in every creation. When we do our wonderful desserts and when playing with textures, colors, and flavors. We aim to satisfy our guests and create unforgettable moments for them. Javier Canul, DRESC

Brigada de limpieza, SUCUR

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Being a Pastry Chef has allowed me to be a focused person and to overcome new challenges day by day. The pastry world is full of learning and innovation. Being at the forefront is a key factor. Julio César Cetzal, SUARM

How we treat our team members is vital. When I am fully responsible and honest with my team, I get the same from. It is only in this way that we can get dedication and commitment from each one of them. José Pichardo, DREPB

I feel a great passion for my work and the best thing is that I fully enjoy what I do. I could not picture myself working elsewhere. I was born for this and I get totally convinced of that when I constantly receive compliments from satisfied guests.

I work every day with my team to achieve the satisfaction of our guests and create for them a unique and unforgettable experience through our wider variety of flavored treats. Marbeth Mojica, NOJRC

Danubio Pérez, DREPC

They are responsible for coordinating, supervising, and controlling the entire bakery and pastry shops of the hotels. Pastry Chefs are responsible for decorating the dessert and bread stations, according to the theme of each night. They take care of creativity and quality control while teaming up with the Executive Chef to manage, coordinate, and supervise their staff. They are in charge of training and managing the production shifts according to the schedule and menus.

I am passionate about my work because I create art through my dessert recipes and I can sweeten the stay of our guests. José Manuel Mora, DREVM

I always strive to be a good leader, therefore I need to have a lot of patience and dedication while never speeding up the processes. I respect time to the maximum and trust my team. José Puello, SECCC

We dedicate ourselves to gifting joyous experiences. We are ready to offer our sweet bread every morning. During the day we offer delicious desserts and for special celebrations, we offer delicious cakes. We like to sweeten the palate of our guests and staff members at all times. Ranulfo Uitzil, DREPA

The best thing about being a Pastry Chef is that there are many ways to express our creativity without established rules. Every day we have new ideas and some challenges with dietary restrictions. That excites me and expands my knowledge to create delicious memories. Ricardo Lyons, ZOMBJ


Discipline is very important and so is a good taste for desserts, creativity, perseverance, and passion. Those qualities are the ones my team strives for every day. Armando Alvarado, SEMRC

Itzel Matus, ZVRIM

The bakery is an interesting area since each pastry has a special technique and baking procedure. It opens the doors to continue learning and developing creativity David Canche, DRETU

I love baking pastries, as it is a passion that I enjoy to the fullest. Creating and decorating pastries while sweetening the palate of my internal and external clients is a complement to my life and a very gratifying satisfaction. Santa Porfiria Ciprian, ZOAPC

Erendira Zarate, BRERC

Emilio Pacheco, SEACZ & SUSCZ Our work focuses on making sure that each product is made under the standards of safety, hygiene, and the high quality that our guests deserve. Esteban Carvajal, DRELM.

Noé Mora, SUDIX

Ivan Zamudio, NOECU Diana Lagunas, SECHU

Rufino Nahuat, NOSRC Enrique Maldodado, RKGCU Amadeo Parra, SUPOP

Pastry making is my passion. It allows me to create and innovate. It also allows me to test myself and acquire new knowledge while creating unforgettable experiences

Erick Martínez, SECPM & DREPM

José de Jesús Meza, SEVPV & NOAPV

The commitment and passion we put into what we do makes us unique. We always bring sweetness to all our guests.

The Bakery is similar to medicine as it has its specialties (chocolate, ice cream, baked goods, and desserts). Additionally, it is like medicine because is constantly evolving and changing. If you don't keep yourself updated you become obsolete.

Juan Durán, SEARM

The most important factor is to get to work and greeting people with a smile. It is also important to verify that the organization and presentation of each team member is impeccable. This will allow them to perform their work in a timely manner.

The Bakery is a passion that I enjoy every day. It is where I can capture the best of myself and offer the passion for what I do to my colleagues. In this way, I can make them feel proud of being Pastry Chefs.

I love that my desserts and cakes come out well and in a timely manner so our guest end up satisfied. You know that everything was worth it when the client smiles and thanks you while enjoying the dessert. Just as guests like desserts, so do I like my job.

Miguel Ángel Pérez, SECRC

Juan José Martínez, RKGNV

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Mexico's Independence | September 16th

EVENTS RKGCU

SEPLC

SEACZ & SUSCZ

WORLD´S SMILE DAY | OCTOBER 2nd

SUDIX

SEACZ & SUSCZ

DREDL

SEPLC

SUPOP

DREPC

ACTIONS AGAINST BREAST CANCER | OCTOBER 19TH

ZOAPC

NOECU

DREPC

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ZVRIM

SECRC


SEPCR

SECPM & DREPM

SECCC

SEACZ & SUSCZ

SUARM

DRETU DREHU & SECHU

DRPBP

RKGCU

NOECU

NOJRC

BRCSL

DREVM

SEPLC

RKGLC

36 EDITION

24


International Chef's Day | October 20th

I am a Pastry Chef

SEMRC

1st. Place, Eliud Carmona, SEVCU

3rd Place, Itzel Matus, ZVRIM

2nd Place, BRERC

BRERC

SECRC

Human Resources

ZOPDB

DRESC

HOUSKEEPER´S DAY | October 28th

DRELM

DREPC

Housemaid team, Mx Caribbean

25

36 EDITION

NOSRC

DREPM


BRCSL BRERC

SECHU

DREDL

NOECU

DRPBP

DRETU

ZOPDB

SECCC

DRESC

SUARM

DREPA

ZOAPC

36 EDITION

26


SEACZ & SUSCZ

SEVCU

NOJRC

SECRC

SEPLC

SEARM SEVPV & NOAPV

RKGCU

SECPM SUPOP

27

36 EDITION


Beach cleaning | september 21

DREHU & SECHU

DREPC

NOECU

BRCSL

SEVCU

DRESC

DREPM & SECPM

RKGCU

DRELM SEARM

RKGLC

36 EDITION

28


ZOMBJ

SUPOP

SECCC

DRPBP

SEACZ & SUSCZ

NOJRC

ZVRIM

ZOPDB

SEMRC

HALLOWEEN

DRELM

SEACZ & SUSCZ

DREDL

ZVRIM

SECCC DRETU DRPBP

29

36 EDITION


RKGCU SEMRC

BRERC

DREPB

DRESC

SECRC

"DÍA DE MUERTOS"

ZVRIM

NOSRC

DREVM

DREPM

BRERC

DRESC

DREHU

BRCSL DREPA

RKGLC

DRELC

NOECU

SUDIX

SUNPV

36 EDITION

30


RKGCU

SEVPV

ZOPDB

SEACZ & SUSCZ

SEVCU

SEPLC

SEMRC

SECRC

ZVRIM

BED LAYING CONTEST MX CARIBBEAN

2nd Place, DREPM

3rd Place, SVRIM

Participants MX Caribbean Hotels

MORE EVENTS

First Place Winner, DRESC

Bartender´s Internal Contest RKGNV

31

36 EDITION

Entertainer day, DRETU

World Tourism day SECRC

World Nature day, SEPCR


Grooming Standards GROOMING STANDARDS-LADIES

GROOMING STANDARDS-MAN

SEMRC

36 EDITION

32


SEPTEMBER

SEVCU

RKGNV

DRETU

BRCSL

SEPLC

DRERC

ZOPDB

SECRC

SUDIX

SUNPV

SUPOP

33

36 EDITION

SECPM

DREPM

DREPB

SECCC

DRELM

SEARM

BRERC


OCTOBER

BRCSL

DRETU

DREDL

SEMCR

NOJRC

DRELM

SEVCU

SECCC

DREPB

SUARM

SUPOP

DRERC

ZOMBJ

ZVRIM

SUDIX

SEPLC

NOSRC

ZOPDB

36 EDITION

34


THINK, ACT,

Clean:

AND WORK SAFE Recommendations to Ensure Food Safety Christmas

"Full belly, happy heart".

Surely you have heard this phrase on more than one occasion and it cannot be truer since eating is one of the things that brings the most happiness. On many occasions, that happiness turns into restlessness and pain when we get sick by not following the established safety measures to prepare and eat food. If what is said above happens frequently, imagine how much that effect multiplies at Christmas time. We already know that Christmas is a time where you can enjoy family, friends, and events while having food and drinks. During Christmas, guests and staff members participate in various activities where we serve food in our hotels. Our great commitment is to ensure their health by avoiding bad practices that can end in a foodborne disease (ETA). Here, we share some tips from the "Food & Drug Administration" (FDA) and Cristal International Standards to avoid ETAs in your hotel and in your home.

separate

cook

!

Your support in outdoor events is very important as food surveillance should be reinforced in those cases. Be aware of food temperature (too cold below 8º C or too hot above 63º C), the cleanliness of the area, the correct handling and proper food disinfection, as well as the length of time of open-air food exposure. Report to the Hygiene and Quality Team any situation that puts the safety and health of the people in your hotel at risk.

refrigerate

Rinse fresh fruits and vegetables with running water, including those that you are going to peel. Rub the hardest fruits and vegetables with a clen brush. Remember to clean the lid of canned goods before opening them.

Separate:

Keep eggs, raw meat, poultry, fish, and seafood separate from the rest of the foods while in the shopping cart/bags, and the refrigerator. Use a cutting board for fresh fruits and vegetables and a different one for raw meat, poultry, and seafood. Never put cooked food on a plate that has contained raw meat, poultry, eggs, fish, or shellfish unless the dish has been washed with soap and hot water.

Cook:

Color and texture are not reliable safety indicators. The only way to ensure that the consumption of meat, poultry, eggs, fish, and shellfish will be safe regardless of the culinary method, is to use a food thermometer. These products must reach the minimum safe internal temperature to destroy any harmful bacteria.

When you cook in a microwave oven, it is best to cover, stir, and rotate the food for even cooking. If you do not have a turntable then rotate the dish by hand once or twice during cooking. Before checking the internal temperature with a food thermometer, let the food sit and cool down. This will help the cooking process to be completed. Boil both sauces and soups when reheating.

Use a thermometer to make sure the temperature is 4 ° C or lower in the refrigerator.

Refrigerate or freeze meat, poultry, eggs, fish, and shellfish, as well as any other perishable products within a maximum of 2 hours after cooking or buying. Never thaw food at room temperature, such as on the countertop. There are three safe ways to defrost food: inside the refrigerator, in cold water, or in the microwave. Food thawed in cold water or in the microwave should be cooked immediately. When you have large amounts of food scraps, distribute them in shallow containers for faster cooling. Do not reuse marinades that you have used for raw foods unless you have previously boiled them.

We thank you share your ideas, experiencies and suggestions to DREPC

36 EDITION

Always use paper towels to clean kitchen surfaces. The use of rags is not allowed.

Refrigerate:

Together we can!

35

Wash your cutting boards, plates, utensils, and countertops with hot water and soap after preparing each food product.

Cook eggs until the yolk and white are firm. Use only recipes in which eggs are well cooked.

4 STEPS TO OBTAIN FOOD SAFETY

clean

Wash your hands with soap and warm water for at least 20 seconds before and after handling food. Also after using the bathroom and touching animals.

rcaraballo@amresorts.com

Rubén Caraballo manager of standards and innovation r.d.


Xcacel

Akumal

HOST CITY Akumal is a Mayan word that means “Place of Turtles”. It is a refuge area protecting marine species. It has an extension of 1653 hectares and is an area of high biological wealth. It is a feeding and resting area for three sea turtle species: Green, Loggerhead, and Hawksbill. Swimming and watching sea turtles are part of the activities to carry out throughout the year. This site is home to the Secrets Akumal Riviera Maya Hotel and the newly opened Sunscape Akumal Beach Resort & Spa.

Jaguar Group

Xelha Archeological Zone

Place of Turtles Xcacel-Xcacelito This gem is located at KM 247 on the 307 federal highway from Cancun to Tulum. It has been declared a sea turtle sanctuary and it is a protected natural area subject to ecological conservation. Approximately 200,000 pups of different species of turtles are born there each year. It is a place to practice eco-activities, watch endemic and unique birds, learn about biodiversity, enjoy the beach, and more. It has an area of 350 hectares and during dusk hours in the months from May to October the turtles offer a show that is usually monitored by biologists but it is open as well to those who want to experience a unique event. Archeological site Xelhá The name Hex-ha corresponds to a Mayan word composed of two words: Xel (meaning piece or entrance) and Ha (meaning water) and those words are translated/interpreted to say “water inlet” in reference to the geography of the place. The history of Xel-ha can be summarized within two great periods. The first period takes place in the early classic time (250-600 of our era). At that time this port was the largest and most important in the area. It had beautiful palaces decorated with wall paintings. It is believed that Xelhá functioned as the port of the great kingdom of Coba that is located inland and consider as one of the most powerful cities on the peninsula. It has several buildings such as: "The Pilasters" where it is said that rulers lived, "The Group of Birds" comprising a semi-destroyed building in which the rain god Tlaloc is identified, as well as several foundations and Temples.

36 EDITION

36


DRERC

WELLNESS SUCUR

Wellness For Your Health

Get Rid of Emotional Toxins Las emociones tienen un efecto en las células del cuerpo y es por esto que es muy importante mantenerlas en buen estado. Sanar el pasado, establecer relaciones positivas y aprender a ver de otra manera las experiencias que nos generan dolor, son prácticas tan saludables como hacer ejercicio físico, tomar abundante agua o comer sano. Sentir emociones negativas frecuentemente termina por bajar las defensas del cuerpo (afecta el sistema inmunológico). Es tal la evidencia del vínculo mente–cuerpo, que ha dado origen a la Psiconeuroinmunología, una rama de la ciencia que estudia los efectos de la mente en el sistema inmune, el endocrino y el nervioso. Aquí te comparto 5 tips para liberarte de las toxinas emocionales que son solamente exceso de equipaje en tu camino hacia la felicidad. 1. Recognize what hurts or bothers you: It does not matter if it is an intense or small emotion, it is essential to become aware of what you feel.

Patricia Navarro, Patricia Navarro Spa Corporate Director

TRIVIA

2. Express what you feel with responsibility: to speak out what you feel is essential. Yet be careful when talking to the involved person if you are very upset. First, write down on a piece of paper everything you think and feel, then burn it or break it. You can also talk to a person you trust and you know will help you to find peace of mind and forgiveness. Use creative visualization, close your eyes, imagine that you release all the weight in the fire or water, letting it go. Then imagine or feel that you are filled up with a light of a color representing tranquility, love, and strength.

1. As stated by Alejandro Reynal, CEO of ALG, what are the three strengths of AMResorts? 2. On what date is Housekeeper Day celebrated? 3. Which hotel received an AAA 5 Diamonds award for 16 consecutive years? 4. Name the winner of the ‘I Am Chef’ contest Mx Caribe. 5. Which AMResorts hotels are in Akumal?

37

36 EDITION

3. Perceive in a different way: by changing the way you think, you acknowledge that both people and past experiences can be seen with a better understanding and love. Remember you have the power to choose what you think and feel.

4. What is the meaning of learning: what can I learn from what happened? How can I grow from this experience? In this place, you free yourself from the position of victimhood and choose to become the creator of your destiny. As a way to get started you can always keep this 2 power decrees in mind: I release the past and enjoy the present fully. From the past, I let go of the pain and stay with the learning. 5. Make decisions: Forgiving does not mean allowing. By healing and releasing the pain of the past we can decide what is healthier to our growth and those around us. Sometimes it is necessary to free yourself from pride and strengthen the relationship with those we have had differences with. On other occasions it may be necessary to set clear limits and distance yourself as a way to take care of our self-esteem and emotional state. To bring more abundance, fullness, and well-being in our lives, it is essential to deepen and invest in expanding our emotional, relational, and spiritual intelligence.

We congratulate Salvador Miranda for winning the last edition trivia contest. He answered the 5 questions correctly. Salvador won a complimentary stay for two people at one of our hotels. Remember to send your answers to the following email: cmacias@amresorts.com. The first to be received with all the right answers will participate in a raffle to win a free stay in one of our spectacular hotels.


NAME Dreams Tulum Resort & Spa Secrets Capri Riviera Cancún Dreams Los Cabos Suites Golf Resort & Spa Dreams Punta Cana Resort & Spa Secrets Maroma Beach Riviera Cancún Secrets Silversands Riviera Cancún Dreams Puerto Aventuras Resort & Spa Dreams Villamagna Nuevo Vallarta Dreams Huatulco Resort & Spa Dreams Palm Beach Punta Cana Zoëtry Paraíso de la Bonita Riviera Maya Dreams Riviera Cancún Resort & Spa Zoëtry Agua Punta Cana Now Jade Riviera Cancún Secrets Wild Orchid Montego Bay Secrets St. James Montego Bay Now Sapphire Riviera Cancún Secrets Royal Beach Punta Cana Now Larimar Punta Cana Sunscape Dorado Pacifico Ixtapa Secrets Huatulco Resort & Spa Secrets Vallarta Bay Puerto Vallarta Now Amber Puerto Vallarta Secrets The Vine Cancun Sunscape Curaçao Resort, Spa & Casino Secrets Aura Cozumel Sunscape Sabor Cozumel Breathless Punta Cana Resort & Spa Secrets Puerto Los Cabos Golf & Spa Resort Dreams Sands Cancún Resort & Spa Secrets Playa Mujeres Golf & Spa Resort Zoëtry Villa Rolandi Isla Mujeres Cancún Dreams Las Mareas Costa Rica Secrets Akumal Riviera Maya Secrets Papagayo Costa Rica Breathless Cabo San Lucas Resort & Spa Sunscape Puerto Vallarta Resort & Spa Sunscape Splash Montego Bay Sunscape Cove Montego Bay Sunscape Puerto Plata Dominican Republic Breathless Riviera Cancún Resort & Spa Now Onyx Punta Cana Dreams Playa Bonita Panamá Dreams Dominicus La Romana Secrets Cap Cana Resort & Spa Dreams Playa Mujeres Golf & Spa Resort Zoëtry Montego Bay Jamaica Breathless Montego Bay Resort & Spa Reflect Cancún Resort & Spa Reflect Nuevo Vallarta Resort & Spa Reflect Los Cabos Resort & Spa Secrets Mallorca Villamil Now Emerald Cancún Sunscape Akumal Beach Resort & Spa Dreams Acapulco Resort & Spa

TOTAL 55 HOTELS

OPENING DATE

sep-03 nov-03 jun-04 dec-07 aug-08 aug-08 dec-08 dec-08 dec-08 dec-08 dec-08 oct-09 nov-09 jan-10 mar-10 apr-10 may-10 may-11 may-11 nov-11 dec-11 apr-12 apr-12 aug-12 dec-12 dec-12 apr-13 nov-13 dec-13 sep-14 nov-14 nov-14 nov-14 nov-15 nov-15 dec-15 dec-15 dec-15 dec-15 feb-16 may-16 nov-16 nov-16 nov-16 nov-16 nov-16 dec-16 feb-17 jul-18 jul-18 jul-18 may-19 jun-19 oct-19 nov-19

NUM. OF ROOMS

ACRONYM

432 291 308 620 412 441 305 229 421 500 100 486 96 550 350 350 496 465 728 285 399 271 327 497 341 266 218 750 500 438 424 35 447 434 202 169 338 308 122 585 526 502 307 488 457 502 49 150 395 410 429 162 427 362 605

DRETU SECRC DRELC DREPC SEMRC SESRC DREPA DREVM DREHU DREPB ZOPDB DRERC ZOAPC NOJRC SEWMB SESMB NOSRC SERPC NOLPC SUDIX SECHU SEVPV NOAPV SEVCU SUCUR SEACZ SUSCZ BREPC SEPLC DRESC SECPM ZVRIM DRELM SEARM SEPCR BRCSL SUNPV SUSMB SUCMB SUPOP BRERC NOOPC DRPBP DREDL SECCC DREPM ZOMBJ BREMB RKGCU RKGNV RKGLC SECMV NOECU SUARM DRACA

20,707 rooms


Profile for I Am Resorts Magazine

I Am Resorts Magazine Num. 36 EN  

“I Am Resorts Magazine” is an internal communication tool for AMResorts employees. With sections such as AMR Philosophy, Grooming Standards,...

I Am Resorts Magazine Num. 36 EN  

“I Am Resorts Magazine” is an internal communication tool for AMResorts employees. With sections such as AMR Philosophy, Grooming Standards,...

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