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Emmanuel


Contents Introduction/About EE…………………………………………………………………………………………………………Page 3 Computer Misuse Act 1990…………………………………………………………………………………………………..Page 4 Data Protection Act 1998………………………………………………………………………………………………………Page 5 Ethical issues- Use of email/whistle blowing…………………………………………………………………………Page 6 Use of internet….…………………………………………………………………………………………………………………..Page 7 Does EE sponsor fair trade or a charity?....................................................................................Page 8 Terms and conditions……..………………………………………………………………………………………………………Page 9 Conclusion…………………………………………………………………………………………………………………………….Page10 Bibliography………………………………………………………………………………………………………………………..Page 11

Emmanuel


Introduction In this assignment, I will be discussing the legal and ethical issues in relation to use of business information. I will be using EE to demonstrate this. The laws I will be dealing with are computer misuse act 1990, freedom of information act 2000 and data protection act 1998. About EE •

Everything Everywhere Limited (EE), Britain’s fastest growing mobile network operator and internet service Provider Company headquartered in Hatfield, United Kingdom. EE have approximately 28 million customers.

EE is the first company in Britain to offer superfast 4G mobile services alongside fibre broadband.

On 1st July 2010, T-Mobile and orange merged to become EE

EE are currently building the best mobile network by investing £1.5bn over three years to rollout superfast 4G mobile services covering 117 towns and cities, and aiming to reach 98% of the UK population by the end of 2014. This builds on their £15 billion investment since 2000 building Britain’s biggest 3G mobile network. Our fixed Fibre Broadband service has now reached 15 million households.

EE aim to deliver the UK’s best service, through their websites and customer service apps, over the phone and in-store. They have over 11,000 customer service and retail employees who are trained experts in mobile device operating systems. Every year, their service centres teams have over 86 million conversations with our customers, and more than 40 million customers come through the doors of our more than 600 retail stores. Online, we have over 35 million visits per month to our websites.

Emmanuel


www.ee.co.uk Computer Misuse Act 1990 This the act that states you are not permitted access computer material that does not belong to you. If being caught so, you may face 6 months imprisonment or a fine. http://en.wikipedia.org/wiki/Computer_Misuse_Act_1990 Here is a screen shot that show how EE deal with Computer Misuse act 1990.

Emmanuel


http://files.ee.co.uk/business/terms-and-conditions/other/Online-Billing-Manager-Terms-andConditions-20130514.pdf EE’s attitude towards the Computer Misuse Act Is dealt with extremely seriously as it states “We will report any such breach”. EE believe that all employees must be treated with respect. Any employee within in the organisation caught doing so will be punished. All information must be must kept personal or private unless having permission to do have access those documents. This includes things such as going through emails, text messages, having access to passwords and many more.

Freedom of Information Act 2000 The Freedom of Information Act 2000 (FOIA) is the law that states anybody in the public are permitted to obtain all types of 'recorded' information held by public authorities. These are public authorities such as councils, GP’s, Phone companies, Banks and many more. http://en.wikipedia.org/wiki/Freedom_of_Information_Act_2000

Emmanuel


https://explore-orange-liveorangedigital.s3.amazonaws.com/Ofcom_Measuring_mobile_and_data_quality_012013.pdf EE’s FOIA policy clearly states that every piece of “confidential information must be released”. This goes to show that EE abide with to law. In my research, there was no incidents in which they didn’t abide with the law. This means that an EE customers that would like to have information obtained off EE will be allowed to obtain it without a problem. The UK government website state that in some cases depending on the type of information there is a fee of £10 if you request for your information to be retrieved.

Data Protection Act 1998 Data Protection Act 1998 is the law that declares data requested by a company is only to be used for the specific purposes for which it was collected. This means that this data must not be shared with other companies without the consent of the individual who it is about.

Emmanuel


This includes personal details such as name, address, postcode, D.O.B, Sex, ethnicity. http://en.wikipedia.org/wiki/Data_Protection_Act_1998

This is a case that I found that shows EE are abiding with law as a company demanded to obtain their existing customers details for their own personal business use. EE refused.

http://www.bbc.co.uk/news/technology-22510792 Ethical issues Use of email

Emmanuel


Email are confidential documents normally between to people that should never be shared. The screen shot shows that EE only use to communicate with customers and colleagues. Here is an example of when EE will contacts customers.

http://explore-orange-live-orangedigital.s3.amazonaws.com/2012/10/23/Internet%20code%20of %20practice.pdf When working for a company like EE the employees must take into consideration that it isn’t their personal email but it’s the email they are using to represent the company. Emails are used to send external business. If an employee wishes to communicate with another employee then the most suitable method is a memorandum. Employees must be always careful as senior management constantly check computers to see what employees are up to. Another thing that employees should take into consideration is the form and style they approach customers with. They need to remember that they are addressed formally by the title “Sir, Madam” greeted by “Hello” not “Yo, Hi, Hey” as it is informal. As well as that, Emoji’s must not be used. They need to take into account they are representing the company.

Emmanuel


Whistleblowing A whistle-blower occurs when an employee makes a complaint about a business practice to senior member of staff internally or externally via media e.g. press. Employees tend to whistle-blow when they feel fraud, crime, danger or any other serious risk that could impact on customers, colleague’s shareholders, the public, the environment or the organisations reputation. Whistle-blowers may be entitled to legal protection through the public interest Act, but the offence being reported must be satisfactory to make a deliberate attempt to break the law. Btec book level 3 edexcel

EE have no information or cases related to whistle blowing.

Use of internet

Emmanuel


Use of internet within an organisation covers a wide range of areas. The main area that EE is to be concerned about inappropriate content. You are able to find every major aspect covered http://explore.ee.co.uk/regulatory. The staff at EE must ensure that all of the internet should only be used for professional use only not social or entertainment use. This means they must be careful of the images, videos, sound, social site that they view as their computers are constantly being monitored. If being caught viewing things you are not supposed to, the employee could potentially lose their job or temporary suspension. Normally, large companies install filters which will prevent the employees viewing thing they are not supposed to. EE must ensure that the public are able to gain access to their page. These are simply things such as helpline numbers if a customer is having a problem with their phone, phones and deal to allow people to have an overview of a phone and how much it would cost, a general overview of EE; about EE, aims and objectives, mission statement and many more. EE must be consistently updating the website in order to fulfil the needs of a customers and also to keep the interest of customers. EE must also ensure that phone and tablets used for display purposes in order to sell a product must be secured. They should make sure that if a customer decides to enter their account details i.e. Facebook, twitter, Skype Etc. they are signed put after using at as EE could potentially get the blame for the account being hacked. In addition, software should be stored on them to prevent customers attempting to hack the device. For example, a customer decides to go on “my computer” there should be a password stopping them from doing so.

EE take use of internet extremely seriously. They as an organisation: •

act fairly and reasonably when in contact with you

help you to understand how our products and services work

deal with any complaints quickly and fairly

make sure that all our products and services keep to relevant laws and regulations

make copies of this code available on our website and in writing (including in large print, on audio tape and in Braille)

train all our staff and contact centre agents to follow this code at all times www.ee.co.uk

Emmanuel


Does EE sponsor fair trade or a charity? Unfortunately there was incident that occurred in April 2011 whereby EE was suspended it’s as they took 10% of funds raised for charity to cover its costs, and claims it is now working on an alternative, and more sustainable. EE team denies any the accusations. EE were accused of taking money from big charities such as Comic Relief, Sport Relief, Children In Need, Royal British Legion and UNICEF. Those charities, the operator reckons, soak up the "vast majority" of charitable giving by text message, but collecting money costs money – so the thousands of other charities were expected to cough up a 10th of the gifts to cover the collection costs. Every fundraising mechanism costs money, but EE got caught out as the only operator charging charities for the service. That created a perfect storm for stories about the big bad corporation which was stealing from little charities – but not big charities: how perfect can a pantomime villain get? EE stated that it is more concerned with the £700m lost by donors who did not take advantage of Gift Aid (which enables charities to claim back the tax on donations), and the operator is apparently working on a donation system which will redress that problem. But while it does that, EE were forced to put their fund raising on hold as the collection of its 10% cut , was taken from every penny texted will go to the charity of choice, at least until the operator can find another way to cover its costs. http://www.theregister.co.uk/2011/04/14/ee_capitulates/

Emmanuel


EE Terms and conditions EE have 12 privacy policies. I have chosen to screen clip the policy I feel is most related to this assignment.

Emmanuel


The screenshot shows the type of information EE collect and what for. The main purpose for this is to sign up with company so that they able to send you deals (if requested), billing, credit checks etc. Legally EE are not permitted to provide your details for other companies else they have your permission to do so.

Www.ee.co.uk/privacypolicy

To conclude in my findings I have found that EE Cover every criteria and are heavily involved in protecting their customers. There have been situations where by they have been breaking the law which is the using charity money to pay off debts and breaking the data protection act as they sold

Emmanuel


customers details to other businesses. Overall, they are a well-established company and known for good customer service.

Bibliography www.ee.co.uk http://en.wikipedia.org/wiki/Computer_Misuse_Act_1990

Emmanuel


http://files.ee.co.uk/business/terms-and-conditions/other/Online-Billing-Manager-Terms-andConditions-20130514.pdf http://en.wikipedia.org/wiki/Freedom_of_Information_Act_2000 https://explore-orange-liveorangedigital.s3.amazonaws.com/Ofcom_Measuring_mobile_and_data_quality_012013.pdf http://en.wikipedia.org/wiki/Data_Protection_Act_1998 http://www.bbc.co.uk/news/technology-22510792 Btec book level 3 edexcel http://www.theregister.co.uk/2011/04/14/ee_capitulates/ http://explore.ee.co.uk/regulatory http://explore-orange-live-orangedigital.s3.amazonaws.com/2012/10/23/Internet%20code%20of %20practice.pdf

Emmanuel


Maria p5/p6