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HAPPENINGS 12th Edition

Fourth Quarter 2008

GM 100 YEARS OLD AND COUNTING One hundred years ago, carriage maker William “Billy” Durant placed a big bet on the fledgling auto industry in the early 1900’s and created General Motors Corporation. Riding America’s rise as a superpower, GM went on to dominate the automobile industry for decades, producing some iconic cars and trucks, as well as numerous safety, marketing and technological advances. Few major companies endure the rigors and shocks of American capitalism for decades -- let alone survive long enough to mark their centennial. But GM is no ordinary American company. In its first 100 years, General Motors endured historic

challenges, from costly labor strikes to attacks on automobile safety to slipping market share and broad cost-cutting moves. General Motors Corporation didn’t invent the automobile, but it did discover important advances that made driving and transportation more appealing, safer and environmentally sound. Through the years, GM scientists and engineers helped transform motoring from a rugged activity to an enjoyable, sometimes thrilling, pastime. From the time Billy Durant helped eliminate the crank starter to when The General helped the world clean up its act by installing catalytic

converters on its entire lineup in the ‘70s, the company has remained at the forefront in research and development. General Motors Corporation has been reinventing the car for 100 years now. Submitted by: Ted Goldberg

Our Vision:

The Huffines Experience leaves our customers, our team members, our community and our peers saying

S. Ray Huffines, CEO


J. L. Huffines, Chairman

BUSINESS EXECUTIVE OF THE YEAR! On September 25th, 2008 at the “Wild About Our Members Safari Party and Award Presentation,” Ray Huffines was presented the prestigious award for “Business Executive of the Year” as chosen by the Plano Chamber of Commerce. The “Business Executive of the Year” award recognizes an individual business professional who demonstrates leadership, strategic thinking, and a pursuit for excellence within the Plano business community, as well as being regarded as a business professional with integrity. Ray Huffines exemplifies all of those qualities and has built his business with those principles in mind. Congratulations!

Honor Pride Integrity

Photography by Plano Profile

HUFFINES HAS IT! On behalf of Huffines Auto Dealerships, it is our pleasure to welcome George Mulkey, General Manager, RHCP/HHP. George returns to the Dallas area after 28 years in Southeast Texas as Market Manager / General Manager for the Mike Smith Auto Group, overseeing 6 dealerships throughout Beaumont, Texas.

George Mulkey

George began his automotive career with Friendly Chevrolet in the early 70’s gaining tremendous experience and knowledge. He has served in many leadership positions throughout his career including New/Used Car Manager, General Sales Manager, General Manager,

and Chief Operating Manager. Aside from his duties in the dealership, George has been actively involved in civic organizations and professional affiliations. He served as President of Beaumont Automobile Dealers Association and was on the Board of Directors for Better Business Bureau of Southeast Texas. George and his wife Tina have 3 beautiful daughters and they will call Plano home. We are excited to have George as part of our team and wish him great success!

Reach for the Stars

Team Spotlight Grant Wilson Dealership and position: Huffines Chrysler Jeep Kia Denton Finance Manager

Date of hire: 02/01/2005

Community and dealership activities: I was recently appointed 5 Star Coordinator. My “mission field” is with Huffines, to be here for my fellow employees. I appreciate the opportunity to work for a Christian organization. I am very involved with my church.

My hobbies are: Collecting Hot Wheels, baseball/football cards Playing fantasy baseball/football, softball and bowling.

The words people use to describe me: Genuine, sincere and integrity

I’m most proud of: My three children and their love for the Lord.

The person I’d most like to meet: David and Joseph

My favorite movies: Last of the Mohicans and Brave Heart

I wish I knew how to: See people the way God sees people.

If I could travel anywhere, I would go to: Israel

CONGRATULATIONS to Huffines Hyundai Plano and Huffines Hyundai McKinney for winning the South Central Region’s Bucket of Stars Service Award. This Regional incentive program was designed to award those dealers who showed an overall operational level that strived to achieve Hyundai’s standards for service labor sales and HVOC performance. There were ten winning dealerships that were awarded 500,000 Star Power Points. Each of those ten dealerships went on to compete in the 2008 Hyundai South Central Region Service Star Walk-Around Competition. Charles Avens represented Huffines

Hyundai Plano while Ryan Hite competed and won First Place in the competition for Huffines Hyundai McKinney. The competition was held at the Marriott in Las Colinas. After the contest, there was an Awards Banquet and the Region awarded flat screen TV’s to the top 3 winners. Congratulations Ryan, job well done! Submitted by: Harvey McClain

2009 Chevy Traverse General Motors took the wraps off of the fourth and final Lambda-based CUV -- the Chevrolet Traverse -- for the 2009 model year. Although the Traverse shares underpinnings with the Buick Enclave, GMC Acadia and Saturn Outlook, its styling reflects Chevrolet’s latest design direction. Although the Traverse shares its underpinnings with other GM Lambda CUVs, the Traverse actually utilizes a slightly different drivetrain. Whereas the other Lambdas uses a 3.6L V6 with MPFI, the Traverse uses a 3.6L V6 with direct-injection -- upping both output and fuel economy. Traverse offers the best fuel economy of any eight passenger crossover – 17 mpg City and 24 mpg Hwy. The Traverse is full of intelligent amenities that make your time on the road a little easier and, yes, more

enjoyable. Depending on the model you choose the Traverse has sitting capacity for seven or eight passengers. Plus convenient features like a power-remote liftgate that is standard on 2LT and the LTZ. It also has available features like rearview camera displays in the inside rearview mirror or navigation screen, ultrasonic rear parking assist and blind spot mirrors. The Traverse is everything you’ve ever wished for….and then some!

PlainsCapital Bank - Our Bank Building Better Business J.L. Huffines, Huffines Auto Dealerships Chairman, Ted Goldberg, HCSL Fleet Sales and De Pierce, PlainsCapital Corporation Vice Chairman, recently worked together on a transaction for a fleet of 2008 Chevrolet Tahoes and Suburbans. PlainsCapital Bank is a highly valued customer and one of Huffines primary banks. They share our philosophy - treat the customer the way you would want to be treated. PlainsCapital is known for its entrepreneurial spirit and highly personalized

delivery of financial services. PlainsCapital Bank not only works for the community, but they also work in the community, sharing their talents and their successes. PlainsCapital Corporation’s leadership is the driving force behind their unique company culture. Under Chairman and CEO Alan B. White’s direction, PlainsCapital executives truly live up to their company’s entrepreneurial spirit. They demonstrate that spirit in how they run their respective companies


or business units, how they respond to customers and in how they lead their employees. They talk the talk—and walk the walk. PlainsCapital Corporation offers banking, asset management and residential mortgages to individuals and commercial customers. The company’s cornerstone is PlainsCapital Bank, the second-largest privately held bank in Texas and 15th largest in the United States with more than $3.35 billion in assets. PlainsCapital’s employees are empowered to deliver highly personalized solutions to ensure their clients’ financial success. Photography by Bryant Studios

Building A Network Marketing is an important element of any successful business. Keeping business coming in the door requires a plan of attack and Service Manager, Steve Gandy’s marketing strategy helps Ray Huffines Chevrolet keep ahead of the curve by helping

customers understand the value of Huffines products and services. Steve developed a team, Frank Conti, Service Advisor and Raul Rivera, Dispatch/Booker/Warranty Administrator to identify and cultivate the people and local businesses in the area who are most likely to become a customer. A simple courtesy visit to their place of business builds credibility and value. The idea is to make it convenient for them to do business with Ray Huffines Chevrolet and educate them on our services.

Building Value Reaching new customers and new markets is an art that Jon Curfman, Sales Consultant, HCSL, has embraced. He is creative in his approach and knows that often it’s the small things that customers remember: a phone call returned on time, a card to mark a special occasion, or a thank you note. Staying visible in the market is key to success and Jon keeps prospect identification on the front burner. He develops sales leads and is constantly aware of the outside influence of local businesses and organizations. Building buzz is crucial so he sends out news releases to make potential customers aware of the new products and services Huffines has to offer. Jon’s friendly, helpful approach ensures that each and every time he sells a vehicle he makes a friend.



OW! Going The Extra Mile For Service I just wanted to drop you a note to thank you and your staff for the great service I received when purchasing my Tahoe Hybrid a few weeks ago. I was greeted very warmly and professionally by one of your representatives named Jamol Brocks. I asked for fleet service and was introduced to Jay Taylor. I talked to both Jamol and Jay about the Hybrid Tahoe that was on the lot which happened to be a demo. After signing all the paperwork and driving home I realized I really did not want a demo. I asked Jay if he could locate a new Tahoe Hybrid just like the demo. Jay went to work and really had to pull strings to get one for your lot. Most sales people would not go the extra mile like he did for me. It took about 10 days to get one and he allowed me to keep the demo. Once it came we updated the paperwork and I drove off very satisfied. High 5’s to both Jamol and Jay for their great service and going the extra mile to make the transaction flawless. By the way, I was on my way to the Lincoln dealership to trade in my Lincoln truck on a new one when I decided on a whim to check out your GM pricing sale. Sincerely yours, Chad Beattie

This is a letter of thank you and a commendation for one of your employees. This employee who went above and beyond the call of duty to satisfy a customer. I purchased a used automobile from your McKinney dealership. The car was for my daughter who is a student at Texas Tech. At the time I also purchased an extended warranty for the car. My daughter is far away from home and has limited funds to commit to a car at this point in her life, so a warranty is my “peace of mind”. Well... The air conditioner conked out. So I thought FINE, I’ve got a warranty. My daughter went to get her car fixed and called the 800 number from the warranty papers. The phone representative advised contacting a Ford factory service provider and have it fixed. The rub is that when you do this the car is not released until the warranty

I wanted take this opportunity to let you know how pleased I have been with Reggie Pimento as my service consultant. I bought my Suburban from your dealership sometime around March of 1999. It has been the perfect vehicle for our family. Since I made the decision to keep the Suburban all these years, maintenance has been a high priority to me. Working with someone like Reggie, who is both competent and trustworthy, has made that decision a good one. I greatly appreciate the advice and service that Reggie has provided me and my family over the years. He has done an excellent job! Regards, Roger Harrington

company pays the service bill. So the option for my daughter was to have $1,000 + to pay for the service, let the service provider hold the car for 10 to 14 days, or not have it fixed. Well at the time of service its 100 degrees almost every day. Roy Thompson, Service Consultant, Ray Huffines Chevrolet Plano agreed to work with us when a couple of other dealerships said they didn’t know what they could do. His words to me were “we will make things right for you”. Roy worked with the service area and performed service on a “Ford” and worked with the warranty people so that everything came out great. My daughter (actually me) didn’t have to front the money on the repair, and my daughter was able to be self-reliant and now knows the service procedure when she is far away at school. Please thank Roy Thompson for me, he has the right attitude. He epitomized the concept of customer satisfaction in his daily job. He is deserving of your commendation for being your customer representative in service. Thank you again. Roger Knott and Amy Knott

GOD’S FOOD PANTRY Lana Kaiser and her accounting team, HCJDP, reach out to help those in need by collecting canned goods for God’s Food Pantry. Hunger and homeless are not words we hear often in Collin County, Texas but these two things exist right here in our backyard. God’s Food Pantry located in East Plano works tirelessly to feed the hungry and homeless. Tuesday through Saturday you will find volunteers scrambling to serve the increasing needy. Summer and the harsh economy have found God’s Food Pantry on the needy list as well. Desperately in

need of canned goods, dry goods, baby formula and diapers, God’s Food Pantry reached out to the community and Huffines was there to help. A huge thanks goes to Lana and her team for helping to provide food for families that would otherwise do without. If you would like to help those in need please contact God’s Food Pantry 3420 East 14th Street, Suite 101, Plano, TX 75074 972-633-9777

The Heroes of Huffines It was high drama for Gil Ayala, Tony Rouse, Rico Torres, Giovanni Santos, and Kevin Leary of HHM as they watched an accident unfold on North Central Expressway in front of the Huffines McKinney Dealerships, September 3, 2008. There were actually two separate accidents involving 3 vehicles. The first a Ford F150 pickup hauling another Ford pickup, lost a tire, and spun around sending the trailer across the length of the highway blocking both lanes of traffic. In the second accident, a semi-trailer tried to brake to avoid hitting the stalled vehicle. As Gil Ayala heard the brakes screeching, he saw the semi jack-knife and turn over. He

told the receptionist to call 911 and ran to the scene of the accident with Tony, Rico, Giovanni, and Kevin who helped to get the driver out. The 18-wheeler came to rest perpendicular to the southbound highway in front of an exit preventing vehicles from continuing down the highway. The driver of the 18-wheeler was placed in an ambulance and taken to the hospital. Our gratitude goes to Gil, Tony, Rico, Giovanni and Kevin for going above and beyond the call of duty by risking their own safety to help someone in need. Your courageous act is an inspiration to us all. Thank you.

RIDDLES Submitted by: Mae Wolf


This is an unusual paragraph. I’m curious as to just how quickly you can find out what is so unusual about it. It looks so ordinary and plain that you would think nothing was wrong with it. In fact, nothing is wrong with it! It is highly unusual though. Study it and think about it, but you still may not find anything odd. But if you work at it a bit, you might find out. Try to do so without any coaching!

An older gentleman insisted that his son, a renowned surgeon, perform the operation he needed. As he was about to get the anesthesia, he asked to speak to his son. “Yes, Dad what is it?” “Don’t be nervous, Son; do your best and just remember one thing. If it doesn’t go well, if something happens to me, your mother is going to come and live with you and your wife.”

• Two antennas met on a roof, fell in love, and got married. The ceremony wasn’t much, but the reception was superb.



Can you name three consecutive days without using the words Wednesday, Friday, or Sunday?


I have hands that wave at you, though I never say goodbye. It’s cool for you to be with me, Especially when I say, “HI.” What am I?




Pronounced as one letter, and written with three, two letters there are, and two only in me, I’m double, I’m singles, I’m black, blue and gray, I’m read from both ends, And the same either way. What am I?


Answers at bottom of page.

Give us the Good News

Houston Binkley HCSL, and wife Ashley, welcomed a new bouncing baby boy, August 14th. Brayden weighed in at 6 pounds, 6 ounces and was 19 ½ inches long. Congratulations!!!

Got a rave, wahoo, atta boy lurking in your head? We’ll take it! Huffines is about good people -help us find ALL of them! Contact either Rebecca Baker at 469-467-1604 or Kelley Patel at 469467-1656, with your newsletter information. You may also e-mail your suggestions to:

ANNIVERSARIES Fourth Quarter October - December

FIVE YEARS Eric Madzia, HCSL Juan Valdez, HCSL Jeff Bockemehl, HCJDL Tommy Mostaghim, HHP

10/27/2003 10/27/2003 11/03/2003 11/17/2003




10/25/1993 12/11/1993

Answers: 1. The letter e is the most commonly used letter in the English language. It does not appear even once in the paragraph. -- 2. Yesterday, Today and Tomorrow -- 3. A Fan -- 4. Eye Artistic Graphic Design - Kelley Patel, Editorials - Rebecca Baker

Huffines Company Newsletter Fourth Quarter  

Huffines Company Newsletter, enjoyable reading every quarter for Huffines Employees.