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Best Practices for Implementing Competencies

Table of Contents 1

Introduction ........................................................................................................................................... 1 1.1 Purpose ......................................................................................................................................... 1 1.2 Why Competency-based Management ........................................................................................ 1

2

Competency Architecture & Dictionary................................................................................................. 2 2.1 Competency Architecture Defined ............................................................................................... 2 2.2 Competency Architecture ............................................................................................................. 2 2.3 Proficiency Levels .......................................................................................................................... 4 2.4 Target Proficiency Levels .............................................................................................................. 5 2.5 Competency Dictionary................................................................................................................. 6

3

Recruitment & Selection........................................................................................................................ 7 3.1 Best Practices ................................................................................................................................ 7 3.2 Implementation Stages ................................................................................................................. 8

4

Learning & Development ..................................................................................................................... 10 4.1 Best Practices .............................................................................................................................. 10 4.2 Implementation Stages ............................................................................................................... 12

5

Performance Management & Multi-source Feedback ........................................................................ 14 5.1 Best Practices .............................................................................................................................. 14 5.2 Implementation Stages ............................................................................................................... 16

6

Career Development & Succession Management ............................................................................... 17 6.1 Best Practices .............................................................................................................................. 17 6.2 Implementation Stages ............................................................................................................... 19

7

Strategic Human Resources Planning .................................................................................................. 20 7.1 Best Practices .............................................................................................................................. 20 7.2 Implementation Stages ............................................................................................................... 21

8

Overarching Policy, Process & Tools.................................................................................................... 22 8.1 Best Practices .............................................................................................................................. 22 8.2 Implementation Stages ............................................................................................................... 22

9

Reading List .......................................................................................................................................... 24 9.1 Books ........................................................................................................................................... 24 9.2 Articles ........................................................................................................................................ 24

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