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Th e R i t z -C a r l to n , M illenia Singapore | 2 4 Febr uar y

COMMEMORATIVE GUIDE

www.hrmawards.com


Congratulations from HRM Asia With more than 700 HR and business management professionals congregating to commemorate and celebrate the best of HR, the 14th annual HRM Awards once again exemplified why this showpiece event is ranked as HR’s most anticipated black-tie nights of the year. It was a night of networking and bonding over great food, drinks, and more importantly, heralding the wonderful progress HR has made over the course of the past 12 months. On behalf of HRM Asia, I could not be more delighted to play host to such a big night for the local HR community. I would like to express my sincere congratulations to all winners and finalists who shed light on their innovative best practices in their efforts to propel the HR profession into a more strategic and businessfocused role. The submission of meticulous and highly-detailed reports is proof that HR is very much heading into the right direction. This great celebration would also not have been possible without all our kind sponsors whose continuous pledge to “support great HR” makes them true Champions of HR. We would also like to thank our panel of esteemed judges whose invaluable guidance and nous have allowed us to tap onto their years of wisdom and experience. Fiinally, it also gives me great pleasure to announce that another year of HRM Awards is set to return in just a few months. Do stay tuned for the official launch of HRM Awards 2018 in July, when full details will be available and nominations open. You can also register your interest to participate by emailing us at info@hrmasia.com.sg. In addition, if you’re keen to get a first-hand look at the best practices of the winning organisations from the HRM Awards, do attend our upcoming HRM Awards Best Practices Congress which will be held on June 23. The HRM Awards Best Practices Congress is the highly anticipated follow-up event to the HRM Awards and brings together winners and finalists for a day of in-depth sharing of the internal practices and projects that made them the indisputable winners in their respective award categories. We hope that HRM Awards 2017 was the perfect fillip needed to jumpstart your HR journey this year!

Joanna Bush Executive General Manager Diversified Communications Singapore www.hrmasia.com Pantone Code: Pantone Red/Orange V PMS 1795 Pantone Black


Best Diversity & Inclusion Strategies Dell Technologies Special Recognition: Unilever Asia See: Page 22 Best Change Management Strategies Lazada Group Special Recognition: UTAC Holdings See: Page 23

HRM Awards 2017 Honour Roll Hays Award for Employer of Choice Changi Airport Group (Singapore) See: Page 6 e2i Best SME Employer of the Year Ramada and Days Hotels Singapore at Zhongshan Park See: Page 9 Outstanding Contribution to HR Dr. Jaclyn Lee, Senior Director, HR and Organisation Development, Singapore University of Technology and Design See: Page 10 HR Rising Star of the Year Teo Lai Mun, HR People Advisor, Accenture See: Page 11 HRM Asia Award for HR Team of the Year Mandarin Oriental, Singapore See: Page 13 HR Manager of the Year Norman Teng, HR Manager, Tower Transit Singapore See: Page 14

Best HR Leader Josephine Chua, Director of HR and Quality, Ramada and Days Hotels Singapore at Zhongshan Park See: Page 15 Best Work-Life Balance (>500 Employees) OCBC Bank See: Page 16

Best Workplace Culture & Engagement (>500 Employees) Tower Transit Singapore See: Page 24 Best Workplace Culture & Engagement (<500 Employees) Flight Centre Travel Group See: Page 25 Kaplan Professional Award for Best Training, Learning & Development Building and Construction Authority Special Recognition: SMRT Corporation See: Page 27 Best Leadership Development Unilever Asia Special Recognition: Credit Suisse See: Page 28

Best Work-Life Balance (<500 employees) Gardens by the Bay See: Page 17

Best Next-Gen Opportunities & Development Accenture Special Recognition: SMRT Corporation See: Page 29

Workday Award for Best Talent Management Practices (>500 Employees) Keppel Offshore & Marine See: Page 19

Best HR Transformation Through Tech Singapore Land Authority Special Recognition: Farrer Park Hospital See: Page 30

Best Talent Management Practices (<500 Employees) Singapore Marriott Tang Plaza Hotel See: Page 20

Best Health & Wellbeing JTC Corporation Special Recognition: Lendlease See: Page 31

Best Talent Acquisition Strategies McDonaldâ&#x20AC;&#x2122;s Restaurants (HR team pictured above) Special Recognition: Land Transport Authority See: Page 21

Best C-Suite Leader Paul Chong, President & CEO Certis CISCO Security See: Page 32

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Commemorating the best of HR! T

he HRM Awards 2017 fully lived up to its billing as the regionâ&#x20AC;&#x2122;s biggest HR showpiece events on February 24. Over 700 HR professionals as well as business leaders spanning the breadth of the regional economy, came together at The Ritz-Carlton, Millennia Singapore to celebrate the storied accomplishments of the HR field over the past year. With 108 finalists battling across 22 award categories to be crowned as the best of the best, this promised to be a night

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filled with drama, suspense and elation. This year’s awards saw the inclusion of three new categories: Best Workplace Culture and Engagement, Best Change Management Strategies and Best HR Transformation through Technology, again reflecting the dynamic shifts in focus in these areas over the past year. The evening commenced with host Nikki Muller serenading attendees with a song, while guests were later also treated with an entertaining and thrilling hoverboard dance, and young comedian Jacky Ng.

Big winners Changi Airport Group (Singapore) scooped home the biggest prize on offer, the coveted Hays Award for Employer of Choice gong. Justina Tan, Managing Director, People, Changi Airport Group said her organisation was deeply honoured to have been awarded the accolade. “As a newly corporatised entity of only seven years, we are by no means an established company and are still really young,” she said. “So this recognition is a good encouragement for us to continue on the journey to make Changi Airport Group one of the best places to work. “A lot of what we are today is because of our people, and that has also helped contribute to our strong employer brand which allows us to continue attracting very good talent.”

Lynne Roeder, Managing Director, Hays Singapore, said her organisation was delighted to have sponsored the Employer of Choice accolade for the seventh consecutive year. “It’s always a spectacular night; we love coming on and working with HRM Asia, which is an amazing organisation to connect us with the HR community,” said Roeder. “The Employer of Choice award is so important to us at Hays because it is a key measure of what an entire organisation is doing. We’ll always sponsor this award because it’s the most important one of the night.” In the SME space, Ramada and Days Hotels Singapore at Zhongshan Park fought off stiff competition to snag the e2i Best SME Employer of the Year award. Josephine Chua, Director of HR and Quality at Ramada and Days Hotels Singapore at Zhongshan Park, said being an SME has never impeded the organisation from investing in people initiatives. “The company may be an SME but we invest in believing in our people and we invest in progressive practices,” said Chua. It was also a night of personal glory for Chua, who was crowned Best HR Leader, giving Ramada and Days Hotels Singapore at Zhongshan Park two awards for the night.

Two other organisations also picked up two honours each, namely, Tower Transit Singapore (Best Workplace Culture & Engagement and HR Manager of the Year), and Accenture (Best Next-Gen Opportunities & Development and HR Rising Star of the Year). The biggest individual accolade of the night, the Outstanding Contribution to HR, was awarded to Jaclyn Lee PhD, Senior Director, HR and Organisation Development, Singapore University of Technology and Design. Admitting that she was completely taken aback by her nomination, Lee nonetheless said she felt “overjoyed” that her years of hard work had been recognised and celebrated. “The most highly satisfying aspect of my career is the ability to mentor the next generation and to coach and mentor others to be as good as you are, and to see them along their HR journey,” said Lee. “I aim to continue to do what I’m good at doing, and to contribute to the community and profession. What’s more important right now is helping our millennials to really equip them with the skills to manage and to build the next generation of HR leaders.” Once again, HRM Asia would like to offer our congratulations to all the winners from the 2017 HRM Awards. We look forward to seeing you again next year!

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Pictures by Bradbury Creative

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Justina Tan, Managing Director, People, Changi Airport Group (Singapore) and Lynene Roeder, Managing Director, Hays Singapore

Hays Award for Employer of Choice Winner Changi Airport Group (Singapore) What the judges said  To stay ahead of the curve, Changi Airport Group (Singapore) is injecting fresh initiatives and projects and driving productivity and engagement to achieve distinguished performance. It also continuously propels Singapore’s global connectivity and provides deep purpose to its people on the basis of being best-in-class in human capital management systems. The organisation’s people developer concepts are clear, concise, and yet also consistently strategic. Justina Tan, Managing Director, People, Changi Airport Group  We are deeply honoured with this recognition as Employer of Choice. I really have to thank HRM Asia, Hays, as well as the panel of judges. As a newly corporatised entity of only seven years, we are by no means an established company and are still really young. So this recognition is a good encouragement for us to continue on the journey to making Changi Airport Group one of the

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Nominees: Changi Airport Group (Singapore) • Dell Technologies • FedEx Express (Singapore) • HCL Technologies • Lendlease • Mundipharma • Tata Consultancy Services AsiaPacific • Unilever Asia


“This recognition is a good encouragement for us to continue on the journey to making Changi Airport Group one of the best places to work at.”

best places to work at. A lot of what we are today is because of our people, and that has also helped contribute to our strong employer brand, which allows us to continue attracting very good talent. Lynne Roeder, Managing Director, Hays Singapore  What a great night yet again, especially with this being our seventh year involved with these awards. It’s always a spectacular night; we love coming on and working with HRM Asia, which is an amazing organisation to connect us with the HR community. Everyone thoroughly enjoyed themselves tonight and what a great thing to honour all these great companies and individuals. The Employer of Choice award is so important to us at Hays because it’s a key measure of what an entire organisation is doing. We’ll always sponsor this award because it’s the most important one of the night.

What does the award recognise?

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he Hays Award for Employer of Choice is the blue-ribbon accolade of the HRM Awards. It celebrates an organisation which has undertaken tangible and assiduous efforts to become an employer of choice for existing staff employees and job seekers alike. These could include brand alignment and visibility, above average staff retention rates, innovative talent management initiatives, mentoring and succession planning, work-life balance programmes, workforce health and safety, and recruitment procedures.

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Nominees: Cyient Singapore • Berries World of Learning School • Brown-Forman Worldwide L.L.C • DLE M&E • Feinmetall Singapore • Fitbit Singapore • PKF-CAP • PropertyGuru • Ramada and Days Hotels Singapore at Zhongshan Park

Josephine Chua, Director of HR and Quality at Ramada and Days Hotels Singapore at Zhongshan Park and Gary Goh, Deputy CEO of Professional Services at e2i

e2i Best SME Employer of the Year

“The company may be an SME but we believe in our people, and we invest in progressive practices.”

Winner Ramada and Days Hotels Singapore at Zhongshan Park

What does the award recognise?

What the judges said  Ramada and Days Hotels Singapore at Zhongshan Park’s HR philosophy is to provide equal opportunities for all and at every level, and it adopts fair and non-discriminatory practices, cross-training and promotion from within.

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Josephine Chua, Director of HR and Quality at Ramada and Days Hotels Singapore At Zhongshan Park  We are delighted that we won this very prestigious award. The company may be an SME but we believe in our people, and we invest in progressive practices. Gary Goh, Deputy CEO of Professional Services at e2i  e2i is honoured to be part of the HRM Awards. SMEs employ about 70% of Singapore’s workforce and we hope that this award will inspire more SMEs to invest in implementing good HR practices and growing their human capital.

he e2i Best SME Employer of the Year is the one award all SMEs dream of winning at the HRM Awards. It recognises an SME’s qualities in areas such as management’s commitment to human capital, communications within the company, compensation and benefits, training, learning and development policies and practices, non-discriminatory and fair employment, and fostering a culture of innovation. In order to be eligible, organisations must have had an annual sales turnover of no more than S$100 million or employed no more than 200 workers last year.

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Dr. Jaclyn Lee PhD, Senior Director, HR and Organisation Development, Singapore University of Technology and Design

Outstanding Contribution to HR Winner Dr. Jaclyn Lee, Senior Director, HR and Organisation Development, Singapore University of Technology and Design Dr. Jaclyn Lee, Senior Director, HR and Organisation Development, Singapore University of Technology and Design  I’m honestly shocked and I did not expect this. I’m overjoyed that all the years of hard work, public speaking, contributing to the public sector, and volunteering have been recognised. The most highly satisfying aspect of my career is the ability to mentor the next generation and to coach others to be as good as you are, and to see them along their HR journey. Second is to have the ability to impact the HR profession through sharing experiences and all that you know. I aim to continue to do what I’m good at doing, and contribute to the community and profession.

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“The most highly satisfying aspect of my career is the ability to mentor the next generation and to coach others to be as good as you are, and to see them along their HR journey.”

What does the award recognise?

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his award commemorates a leading HR figure who has contributed much to the profession throughout their career. Pertinently, that individual will have helped develop, grow and champion the HR profession, and will possess exemplary knowledge and experience in practicing HR within the organisations they have worked for. They will also be a beacon of inspiration to their counterparts in the HR field.


Nominees: Teo Lai Mun, Accenture • Alphy Ng, Breadtalk Group • Cruz Hershey Grace, EDZ Interior Contracts • Lau Yan Yee, Fitbit Singapore • Jacqueline Tan Wei Qian, Mandarin Oriental, Singapore

HR Rising Star of the Year

Teo Lai Mun, HR People Advisor, Accenture

“Some factors that made a huge impact in my victory were the opportunities given to me to learn and initiate changes, afforded by my colleagues and the leaders within Accenture.”

Winner Teo Lai Mun, HR People Advisor, Accenture

What does the award recognise?

What the judges said  Teo Lai Mun is mature and sensitive to people’s needs. She appears to be collaborative and is good at sizing up the situation. She is able to build trust-based and enduring relationships with business heads and employees, and provides sound HR advice to the supporting stakeholders across countries to resolve employee issues. She is also sensitive to employees’ feelings while balancing business needs. She demonstrates self-reliance and resourcefulness.

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Teo Lai Mun, HR People Advisor, Accenture  I definitely feel excited winning this award and this would not have been possible without the efforts of the entire team as well as the leadership group. Some factors that made a huge impact in my victory were the opportunities given to me to learn and initiate changes, afforded by my colleagues and the leaders within Accenture. What I really want to do is develop my career in terms of understanding the business and knowing how I can better support it.

his accolade celebrates the sterling work of a young member of the HR community. He or she would have been working in HR for less than three years and would have been judged on aspects such as their contributions towards achieving organisational goals, knowledge of HR practices and business issues, showcasing initiative in contributing to rolling out specific plans and strategies, openness to change and innovation, and having a solid grasp of aligning business interests of the organisation to workforce needs.

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Nominees: AccorHotels Asia-Pacific • ACP Computer Training & Consultancy • Containers Printers • Credit Suisse • Mandarin Oriental, Singapore • PALO IT Singapore • Singapore Marriott Tang Plaza Hotel • SPRING Singapore • T-Systems Singapore

Sueann Toh, HR Executive (left); Elisa Chng, Assistant Director of HR; Cindy Teo, Director of HR; Jacqueline Tan, HR Executive; Loi Heng Jiong Assistant Manager, Mandarin Oriental, Singapore

HRM Asia Award for HR Team of the Year

“The most important thing is we are all great friends as well as great colleagues.”

Winner Mandarin Oriental, Singapore

What does the award recognise?

What the judges said  Mandarin Oriental, Singapore adopts one group norm so that everyone is comfortable, confident, trusting and committed, and has a clear sense of the collective tasks. It’s a dynamic team taking ownership of responsibilities driving transformation through a holistic approach in building a sustainable work culture.

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Cindy Teo, Director of HR, Mandarin Oriental Singapore  We’re very excited about winning the HR Team of the Year award. I thought we had no hope because there were so many teams competing for the award. We won because we have very strong teamwork and all have one common goal of making Mandarin Oriental a great workplace. We try to help one another even though everyone is always so busy. That’s how we approach our daily work. The most important thing is we are all great friends as well as great colleagues.

his is all about the collective dynamic of an organisation’s HR team. This award zooms in on aspects such as the retention rate within the HR team, team morale and engagement, team productivity levels, implementation of specific HR initiatives, and team effectiveness in delivering cost-effective HR administration services.

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Nominees: Tay Choon Guan, Apex Retail • Alicia Cher, Breadtalk Group • Lim Swen Choo Grace, Cyient Southeast Asia and Japan • Karen Wong, DLE M&E • Chan Pei Ling, Holiday Inn Singapore Orchard City Centre • Catherine Ham, PKF-CAP • Ng Sher Lynn, Ramada and Days Hotels Singapore at Zhongshan Park • Angela Tan An Qi, Smarte Carte Singapore • Han Yulan, SPRING Singapore • Goh Siok Ling, SMRT Corporation • Norman Teng, Tower Transit Singapore • Lynn Lim, T-Systems Singapore

Norman Teng, HR Manager, Tower Transit Singapore

HR Manager of the Year

“I wish it was the HR Team of the Year award instead. It’s not possible for one individual to have done so much.”

Winner Norman Teng, HR Manager, Tower Transit Singapore

What does the award recognise?

What the judges said  Norman Teng has achieved a great deal for his company, especially in the area of recruitment. He is creative, daring, and adopts a painstaking approach to his work. Teng possesses leadership qualities to sustain the momentum of change.

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Norman Teng, HR Manager, Tower Transit Singapore  To be honest, I wish it was the HR Team of the Year award instead! It’s not possible for one individual to have done so much. Although my team is very lean; it also comprises of non-traditional HR staff and I really need to give them due recognition as well. I couldn’t have done it alone. We were really fortunate in terms of getting the initial group of bus captains to join us when we didn’t even have a bus or a depot. So really, thank you to the HR team, management team and the bus captains who trusted us.

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his award heralds the accomplishments of an HR Manager who is rising up the career ladder. The winner would have contributed and implemented specific HR initiatives, possess business sensitivity and savvy, be supportive of change and innovation, and have the ability to implement organisational improvement initiatives.


Nominees: Teo Mei Ling, ACP Computer Training & Consultancy • Joann Goh, dnata Singapore • Vaishali Azad Batra, Ecu-Worldwide (Singapore) • Tim Rath, Lazada Group • Mark Fletcher, The Ritz-Carlton, Millenia Singapore • Neo Chia Reei, NTUC Health Co-operative • Lee Eng Kian, PKF-CAP • Josephine Chua, Ramada and Days Hotels Singapore at Zhongshan Park • Brandon Lew, T-Systems Singapore • Brandy Lee, Vinci Construction Grands Projets (SCL 1103)

Best HR Leader Winner Josephine Chua, Director of HR and Quality, Ramada and Days Hotel at Zhongshan Park What the judges said  Josephine Chua has the ability to see the big picture as well as the thoroughness to achieve good results. Chua has also spearheaded a systematic approach to ensure leadership continuity in key positions, developed intellectual and knowledge capital for the future, and has encouraged individual development. Josephine Chua, Director of HR and Quality, Ramada and Days Hotels Singapore at Zhongshan Park  I’m very delighted to have won this prestigious award. It is great recognition of my personal contributions as well as the contributions of the entire organisation. We are a very young hotel; we are less than four years old, and have come a long way since we started. We believe in people practices, investing in our people, and we do a lot of benchmarking to ensure that our compensation and benefits are competitive.

Josephine Chua, Director of HR and Quality, Ramada and Days Hotels Singapore at Zhongshan Park

“It is great recognition of my personal contributions as well as the contributions of the entire organisation.”

What does the award recognise?

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his gong celebrates an esteemed and progressive HR leader who possesses the ability to lead and create an environment that focuses all employees on the organisation’s priorities. The winner will have regularly engaged in strategic thinking and planning and implemented specific HR initiatives.

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Nominees: Building and Construction Authority • Citi Singapore • Dell Technologies • Far East Organization • Lendlease • OCBC Bank • RF360 • Rockwell Automation Singapore, Asia-Pacific Business Centre • Schneider Electric • Tata Consultancy Services Asia-Pacific

Jason Ho, Executive Vice President and Head of Group HR at OCBC Bank

Best Work-Life Balance

(>500 Employees)

“It’s important for us to know that the programme we initiated to support staff in their professional and personal lives is going in the right direction.”

Winner OCBC Bank

What does the award recognise?

What the judges said  OCBC Bank has implemented innovative programmes and initiatives which are family-focused, and cover a wide spectrum of employees across the organisation. Notable HR practices are also put in place to support the work-life strategy and there is clear management support. OCBC Bank also reviews and responds to the changing business environment and the diverse needs of employees.

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Jason Ho, Executive Vice President and Head of Group HR at OCBC Bank  We’re very pleased to be given this award because people are ultimately the most important asset in our company. It’s good recognition and important for us to know that the programme we initiated to support staff in their professional and personal lives is doing the right things and going in the right direction. Ultimately, any successful work-life balance programme has to come from the staff itself. This means the organisation must be prepared to listen to what employees truly want to support their professional career. 16 | hrmawards 2017

his category lauds an organisation that cultivates an enriching and wholesome work-life balance experience for staff. The judging criteria included areas such as the availability and execution of flexible work options, types of leave benefits available, employee support schemes and services, and health and recreation facilities.


Nominees: BitTitan • Fitbit Singapore • Food Playground • Force-One Security • Gardens by the Bay • MatchMove Pay • PacificLight Power • QuintilesIMS • Ramada and Days Hotels Singapore at Zhongshan Park • Titansoft • Vinci Construction Grands Projets (SCL 1103)

Phan Yoke Fei, Director, HR and Corporate Administration (left); Karin Goh, Manager, Compensation and Benefits, Gardens by the Bay

Best Work-Life Balance

“We provide a workplace for our employees where they can work happily with a lot of work-life balance, and it shows.”

(<500 employees)

Winner Gardens by the Bay

What does the award recognise?

What the judges said  Gardens by the Bay has generous benefits for staff. Operating in the entertainment service industry is challenging but the company is able to provide a work-life strategy that meets its business requirements and operational needs and is also yet family focused. Its staff turnover rate is low as well. There is strong management commitment and support towards the work-life strategy. Their flexibilty has enabled them to reap business results.

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Phan Yoke Fei, Director, HR and Corporate Administration, Gardens by the Bay  We are totally surprised with winning this award, since we are a newbie after all! The people of Gardens by the Bay were a key factor in our win. As an employer, we provide a workplace for our employees where they can work happily with a lot of work-life balance, and it shows.

his award commemorates a company which adopts thorough and structured work-life balance policies for employees in aspects such as management’s support towards flexiwork and strategies, number of employees on the schemes, staff turnover rate, innovation, and corporate return on investment. Firms fewer less than 500 employees are eligible in this category.

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Nominees: ABR Holdings • Credit Suisse • Keppel Offshore & Marine • Kimberly-Clark Asia-Pacific • Lendlease • Robert Bosch • Unilever Asia

Vincent Faisal Campbell, Assistant General Manager of HR, Keppel Offshore & Marine and Sui Lin Hor, Senior Customer Success Manager, Workday

Workday Award for Best Talent Management Practices (>500 Employees)

“One of the main factors for our win is our leadership team.”

Winner Keppel Offshore & Marine

What does the award recognise?

What the judges said  Keppel Offshore & Marine consistently designs new initiatives and ways towards attracting, developing and energising employees, centered around a robust HR framework. The marine industry is constantly engaged in talent wars and Keppel has done well in developing comprehensive and proactive programmes.

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Vincent Faisal Campbell, Assistant General Manager of HR, Keppel Offshore & Marine  One of the main factors for our win is definitely our leadership team – right from our CEO to our managing directors – the support, directions and strategies they have given to HR, and for putting HR at the forefront. And of course the great HR team at Keppel; it’s just a joy to go to work every day!

his award recognises organisations who pay special attention to their talent management function, such as through the recruitment and identification of high-potential individuals, effective on-boarding or integration processes, training and development to align organisational needs with employee ambitions, career planning, and effective succession planning and management. Eligible organisations need to have more than 500 employees on their roster.

Sui Lin Hor, Senior Customer Success Manager, Workday   We supported the HRM Awards because at Workday, our core values revolve around our people, and we always care about people’s future within their company. hrmawards 2017 | 19


Nominees: Decathlon Singapore • Feinmetall Singapore • Food Playground • Gensler • Hilti Far East • PacificLight Power • Singapore Marriott Tang Plaza Hotel • Study Group • Vinci Construction Grands Projets (SCL 1103)

Susan Lim, Director of HR at Singapore Marriott Tang Plaza Hotel

Best Talent Management Practices

“We take care of our people right from the first day they join the hotel and there are many opportunities for their development.”

(<500 Employees)

Winner Singapore Marriott Tang Plaza Hotel

What does the award recognise?

What the judges said  Singapore Marriott Tang Plaza Hotel’s overall talent management practices are systematic and well implemented. Its training and development programmes are thorough and always business focused. Its HR team has spearheaded very good and targeted initiatives for its diverse talents, with specific skills training relevant for the roles and clear development paths.

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Susan Lim, Director of HR at Singapore Marriott Tang Plaza Hotel  We’re truly honoured to receive this recognition from HRM Asia. This is a testimony of our hotel’s commitment to putting our people first. Our leaders live this value every day and we place high emphasis on taking care of people and fostering a culture of growth and development. Working at Marriot is a life-changing journey for many of our associates so we are glad we won this award. We take care of our people right from the first day they join the hotel and there are many opportunities for their development.

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his award lauds firms which make talent management a fulcrum of their people practices, specifically for organisations with fewer than 500 employees within their ranks. This talent management could include measures such as career planning, the relationship between performance and compensation, rewards and recognition, performance appraisals, and the resulting productivity.


Nominees: Cycle & Carriage Group of Companies • Land Transport Authority • McDonald’s Restaurants • SPRING Singapore • Suntec Singapore Convention & Exhibition Centre • Tata Consultancy Services AsiaPacific

Lynn Hong, Director of HR, McDonald’s Restaurants

Best Talent Acquisition Strategies

“It was a concerted effort from everyone in McDondald’s that contributed to the win.”

Winner McDonald’s Restaurants

What does the award recognise?

What the judges said  McDonald’s Restaurants is an employer of choice and has been consistently successful in attracting talent. Despite a highly competitive environment, they have been performing well all these years.

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Lynn Hong, Director of HR, McDonald’s Restaurants  It’s a great recognition of what we have done throughout the year to actually bring in the best talent. We are very happy and very grateful to the whole organisation for supporting the HR department in putting all our strategies into action. From the crew to the boardroom, from the strategies all the way to the execution, where floor managers will go full force to bring in the best talent – it’s a concerted effort from everyone in McDondald’s that contributed to the win.

his category commemorates a company’s deep-rooted commitment to talent acquisition and building a talent pipeline. It takes into account how a firm utilises a variety of avenues to recruit, innovative recruitment hiring, resources allocated towards recruiting, effective use of external suppliers, and media and social media campaigns that have effectively enticed candidates.

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Nominees: Accenture • Building and Construction Authority • Credit Suisse • Dell Technologies • FedEx Express (Singapore) • ForceOne Security • Lendlease • RF360 • Schneider Electric • Unilever Asia • Vodafone

Shweta Mishra, HR Lead, Singapore and Philippines at Dell

Best Diversity & Inclusion Strategies

“For the last couple of years specifically, we have put a lot of effort into our policies, getting a lot of buy-in from the leadership team, so there’s a lot of work not just topdown but bottom-up as well. ”

Winner Dell Technologies

What does the award recognise?

What the judges said  Diversity and Inclusion features high on Dell’s leadership agenda. There is great support from the top management. Dell is committed to its strategy with a focus on a workplace that is inclusive of all differences, while also cultivating external relationships with diverse communities.

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Shweta Mishra, HR Lead, Singapore & Philippines at Dell  I feel excited and I’m very happy Dell has been recognised in this category. It’s a great testimony to a lot of the work our teams have put in. We have been putting diversity and inclusion at the centre of a lot of things we do in HR at Dell. For the last couple of years specifically, we have put a lot of effort into our policies, getting a lot of buy-in from the leadership team, so that there was a lot of work not just top-down but bottom-up as well.

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his prize celebrates a company’s genuine efforts to cultivate diversity within its workforce. These could include everything from non-discriminatory recruitment practices, to having policies and practices in place to ensure that all workforce processes are fair. Management training on diversity issues and inclusion solutions, and ongoing evaluation of these efforts ensure that they continually improve in their effectiveness.


Nominees: Centurylink • EDZ Interior Contracts • Keppel Offshore & Marine • Lazada Group • Manulife (Singapore) • Public Service Division, Prime Ministers’ Office • SMRT Corporation • UTAC Holdings

Best Change Management Strategies

Tim Rath, Group Chief People Officer, Lazada Group

“We have an amazing team that covers all areas to achieve our goals and drive change within Lazada.”

Winner Lazada Group

What does the award recognise?

What the judges said  Lazada Group collects feedback from the ground on the company scaling up, and yet, still maintains collaborative capabilities. There are clear metrics to measure ReturnOn-Investment and overall efficiency.

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Tim Rath, Group Chief People Officer, Lazada Group  I feel very excited about this award, on behalf of the team and their hard work. We have a young team and we’re new to the scene but we were happy we made it onto the shortlist and we’re even happier now that we won the award itself. I believe it’s all about hard work, the passion and the dedication that you put in. We have an amazing team that covers all areas to achieve our goals and drive change within Lazada. We’ve only been doing this for a couple of months but we’re very happy to get this recognition from the outside world.

ewly-introduced in 2017, this award recognises an organisation that has successfully implimented an effective change strategy. The winning team needed to have demonstrated that the strategy resulted in a clear transition and improvements to the business. They were also required to show the link between the need for change management and the broader business strategy, and would also have highlighted an effective balance of day-to-day operations with the delivery of change. HR’s overall involvement in this undertaking was also assessed, along with the communication strategies engaging employees with the change process.

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Norman Teng (left), HR Manager; Andrew Bujtor, Managing Director; Glenn Lim, Group Communications Director; and Stuart Thomas, Operations Director at Tower Transit Singapore

Best Workplace Culture & Engagement

Nominees: Bloomberg • Changi Airport Group (Singapore) • DBS Bank • Dell Technologies • FedEx Express (Singapore) • Lendlease • McDonald’s Restaurants • National Kidney Foundation • Rockwell Automation Singapore, Asia-Pacific Business Centre • Select Group • Tower Transit Singapore • Unilever Asia

“It’s fantastic and it’s a recognition of how well we have integrated our UK and Australian cultures together with our Singaporean culture.”

(>500 Employees)

Winner Tower Transit Singapore

What does the award recognise?

What the judges said  Tower Transit Singapore believes in having a strong culture of retaining staff and keeping them motivated. It also practices servant-leadership, an inverted hierarchy structure, informality, and an open door policy which leads to employee empowerment.

A

Norman Teng, HR Manager, Tower Transit Singapore It’s fantastic and a recognition of how well we have integrated our UK and Australian cultures together with our Singaporean culture. We’ve really had the chance to transform the way we engage with our colleagues. We are an anomaly among that list of nominees. Everyone there was extremely established and everyone’s in a business-as-usual-state. We’re new and have just started up and have many challenges to overcome. This is especially sweet for us. We have a very open culture and in fact, we’ve tried to make our culture interactive as well.

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nother new gong unveiled for 2017, this accolade recognises the character and personality of each nominated organisation and what makes it unique in terms of its values, traditions, and beliefs. Judges also looked at how the winning company has leveraged on these aspects to create employee engagement and positive morale.


Nominees: BitTitan • Civil Service College, Singapore • Fitbit Singapore • Flight Centre Travel Group • Gardens by the Bay • Kadence International • Linxens Singapore • Merlin Entertainments Singapore • NBCUniversal • PropertyGuru • The Body Shop International (AsiaPacific) • Titansoft

Ana Bosnic, Sales and Leadership Trainer (left); Natalie Vine, People works Leader; Jaslin Puay, HR Executive, Angeline Yet, Recruitment Manager, Flight Centre Travel Group

Best Workplace Culture & Engagement

(<500 Employees)

“We all strongly believe that a great place to work and culture is kind of an unwritten policy. It’s how your company operates without putting it down on paper.”

Winner Flight Centre Travel Group

What does the award recognise?

What the judges said  Flight Centre Travel Group possesses strong traditions that create unity and a sense of “one-ness” across the different offices and also reinforce a high-performance culture. Its organisational culture creates a “buzz” in the company.

T

Natalie Vine, Peopleworks Leader Southeast Asia, Flight Centre Travel Group  We are extremely excited and very proud, and speechless about winning this award. It’s something we really wanted, but it’s one of those things you don’t want to hope too much for in case it doesn’t happen. We won this award because of the support from our whole business. We all strongly believe that a great place to work and culture is kind of an unwritten policy. It’s how your company operates without putting it down on paper. It’s an expectation we hold each other to, and it means we all have a great time and a great place to work.

his category focuses on how smaller organisations, with headcounts of fewer than 500 employees, engage their staff and cultivate a unique workplace culture. The criteria zoomed in on aspects such as employee engagement surveys, types and variety of programmes, and returns on programme investment.

hrmawards 2017 | 25


Nominees: Building and Construction Authority • JTC Corporation • Lendlease • NTUC Health Co-operative • Robinsons & RSH Group of Companies • SMRT Corporation • Starbucks Coffee Singapore • Tata Communications • The Ritz-Carlton, Millenia Singapore • Unilever Asia

Jeanna Das, Group Director (Corporate Development), Building and Construction Authority and Wayne Marriott, Executive Director, Kaplan Learning Institute

Kaplan Professional Award for Best Training, Learning & Development

“I believe our win is due to the very structured framework that we’ve put in place for training and developing all our employees at all levels.”

Winner Building and Construction Authority

What does the award recognise?

What the judges said  Building and Construction Authority has a comprehensive training and development framework that is aligned to the company’s vision and mission. The organisation has structured a Human Capital framework with a multi-pronged approach towards building core leadership competencies for management and all levels of staff to drive productivity levels.

T

Jeanna Das, Group Director (Corporate Development), Building and Construction Authority  I believe our win is due to the very structured framework that we’ve put in place for training and developing all our employees at all levels. We believe we need to customise the training and development function to suit the different needs of the organisation as well.

his award pays tribute to an organisation that has exceptional learning and development platforms and affords a myriad of training opportunities for employees. It focuses on aspects such as alignment of training to organisational goals and future talent needs, defined training and development policies, assessment, evaluation, and feedback systems, and the impact of training on retention rates.

Wayne Marriott, Executive Director, Kaplan Learning Institute  We always support this particular award because it raises recognition for the importance in this market. hrmawards 2017 | 27


Nominees: AccorHotels Asia- Pacific • Building and Construction Authority • Centurylink • Credit Suisse • Ramada and Days Hotels Singapore at Zhongshan Park • Red Hat Asia-Pacific • Unilever Asia

Loes Schrijvers, Global Learning Manager – Leadership Development, Unilever

Best Leadership Development

“I believe we won because we take a very wide view of how to develop our leaders through a broad curriculum.”

Winner Unilever Asia

What does the award recognise?

What the judges said  Unilever’s leadership development is top-down, well supported, and current. The organisation’s campuses for leadership development, with one sitting in Singapore, shows its commitment to leadership development being not just a headquarters-driven function. Unilever also has cross-industry programmes to drive external leadership perspectives, and a robust leadership-coaching and mentoring culture.

T

Loes Schrijvers, Global Learning Manager – Leadership Development, Unilever  I am very excited that we won today, especially because leadership development is a very, very important thing within Unilever, and we have our own leadership development centre in Singapore. I believe we won because we take a very wide view of how to develop our leaders through a broad curriculum. Also, we really look into different ways of learning, so it’s as much about your personality as a leader, as it is about business acumen.

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his gong commemorates one of the most important functions within an organisation: leadership. The winner was judged on criteria including having a storied history of promoting leaders from within the business, the scope of leadership development programmes, effective succession planning, mentoring opportunities, future needs analysis, and leadership assessment, evaluation and feedback systems.


Nominees: Accenture • In Touch Systems • L’Oreal • PALO IT Singapore • Simmons (Southeast Asia) • SMRT Corporation • The Ascott Limited

Best Next-Gen Opportunities & Development

Loh Wai Peng, HR Business Partner, Accenture

“We won because of the progress we have made, along with the collaborative effort displayed throughout the HR team.”

Winner Accenture

What does the award recognise?

What the judges said  Accenture’s Next Gen Development programme is comprehensive and impressive, and it has also been well implemented. The organisation adopts a vigorous multipronged approach with several stages in the selection of entry level talent. It also has a well-structured zinternship programme, allowing interns to be fully immersed in client projects.

A

Loh Wai Peng, HR Business Partner, Accenture  We are definitely very happy about winning this award, as it is really a recognition of the efforts we have put into building the next generation. It’s very important to have the support and commitment from the leadership to build the next generation, especially when we are struggling to build a sustainable practice. We won because of the progress we have made, along with the collaborative effort displayed throughout the HR team.

new category specially introduced this year, this prize is all about affording opportunities for blooding young talent. This award recognises employment and experience opportunities for young people and graduates within the organisation, including effective graduate and trainee recruitment practices, innovative experience-building initiatives, work experience placements, and career development programmes.

hrmawards 2017 | 29


Nominees: AECOM Singapore • Farrer Park Hospital • Feinmetall Singapore • Singapore Land Authority • T-Systems Singapore

Chye Har Er, HR Director, Singapore Land Authority

Best HR Transformation Through Tech

“A lot of people think HR are the “feeling” type of professionals but with the combination of technologies and “heartware”, we can certainly makes transformations happen.”

Winner Singapore Land Authority

What does the award recognise?

What the judges said  The use of technology in Singapore Land Authority has truly transformed the HR function, making it impressive, pervasive and user-friendly. The organisation harnesses IT to support its HR transformation and the company’s approach and initiatives have been both innovative and radical. There is also strong management support in initiatives and employee engagement through mapping the employee life cycle and focusing on the critical touchpoints to identify desired service outcomes, rather than HR simply focusing on its own departmental needs.

A

Winners reactions  We certainly feel very happy. It’s really a recognition of the hard work we’ve put in so far. It’s a combination of “heartware” and “hardware”. As HR professionals, a lot of people think we are the “feeling” type of professionals but I like to believe with the combination of technologies and “heartware”, we can certainly makes transformations happen.

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nother new award category introduced this year, this prize recognises a company’s transformation of an HR process through the use of technology. The winner will have fully embraced the technology involved to move the organisation forward in various ways. These could have included improving operational effectiveness and agility, through to the return on technology investment.


Nominees: Accesstech Engineering • Force-One Security • JTC Corporation • Lendlease • M1 Limited RF360 • Schneider Electric • Titansoft • Tower Transit Singapore • Unilever Asia • Vinci Construction Grands Projets (SCL 1103)

Best Health & Wellbeing

Lee Chuay Noi, Director, HR Division, JTC Corporation

“We have very strong leadership involvement in steering all the efforts to drive all the various health and wellness programmes.”

Winner JTC Corporation

What does the award recognise?

What the judges said  JTC Corporation has a good array of health and wellbeing programmes. The organisation has comprehensive data on employee and also adopts health and wellbeing in a holistic manner, focusing on physical, social, mental and emotional wellbeing. It also promotes interdepartmental bonding through creative schemes to achieve higher productivity levels.

T

Lee Chuay Noi, Director, HR Division, JTC Corporation  On behalf of the team at JTC, we are very proud and privileged to win this award. It really reflects our focus on the health and wellbeing of our staff. We have very strong leadership involvement in steering all the efforts to drive all the various health and wellness programmes. We were also able to win this award because of very active feedback from staff that helped us to tailor the best programmes for them.

his award commemorates an organisation’s commitment to employee health and wellbeing and focuses on aspects such as awareness policies, future health and wellness programmes, the number of employees participating in such schemes, programme effectiveness, and management support.

hrmawards 2017 | 31


Nominees: Shi Soon Heng, Accesstech Engineering • Yogev Vardi, Apex Retail • Axel Pannes, BMW Group Asia • Paul Chong, Certis CISCO Security • DRSV Varma, Cyient Singapore • Bastien Grandgeorge, Decathlon Singapore • Rowan Tan, dormakaba Singapore • Peggy Chong, Gardens by the Bay • Dirk Peter Van Leeuwen, Red Hat AsiaPacific and Japan • Tony Cousens, Ramada and Days Hotels Singapore at Zhongshan Park • Nicolas Debray, The Body Shop International (Asia-Pacific)

Paul Chong, President and CEO, Certis CISCO Security

Best C-Suite Leader

“We make sure we do the right things in attracting and retaining people. These are things which are deeply ingrained in our DNA.”

Winner Paul Chong, President and CEO, Certis CISCO Security

What does the award recognise?

What the judges said  Paul Chong is a leader who drives change management, develops his team, and is results-focused. Most of all, he is interested in his people and their wellbeing. He reconfigured and reorganised the company to transform Certis and implemented various innovative initiatives in leadership as well as in talent development and retention.

T

Paul Chong, President & CEO, Certis CISCO Security  I’m absolutely elated and it’s a great affirmation of us from the HR profession of our practices. We are very much a people company and we have 16,000 employees. We make sure we do the right things in attracting and retaining people. These are things which are deeply ingrained in our DNA. It’s the results of everything we do. The ultimate test is how our employees respond to our policies.

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his vital category recognises a C-level executive who embraces and champions HR via a demonstrated track record in supporting the function and driving its strategies and initiatives from the top. The winner must have had an ability to lead and create an environment that focuses all employees on the organisation’s priorities, directives and their expected places in the process. That individual will also have played an instrumental role in implementing specific HR initiatives.


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HRM Awards Commemorative Guide 2017  

HRM Awards 2017 Commemorative Guide

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