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HMHIn -Touch In This Issue

Tea Time with Planetree .. 2 Sip Some Soup .................. 2 CEO’s Message................. 3 Hug Your Heart ................ 4 Recipe of the Month ......... 4 Biometric Screening .......... 5

February 2013

Our ER is Awarded Basic Status After years of serving the community as a standby emergency department, HMH has been awarded basic emergency department status. While this may not sound like much, it represents an important step in the future of the hospital.

Calendar of Events ........... 8

In California, hospital emergency rooms are typically classified as either standby or basic. Standby ERs must have a physician available to care for patients within a certain amount of time, while basic ERs must have a physician on site 24 hours a day, seven days a week. Standby ERs do not have to have specialists on-call to see ER patients all the time, while basic ERs must have a “call schedule” that demonstrates full specialty coverage 24/7.


Although HMH has met the requirements to be a basic ER for years, we recently completed the process required to be recognized by the State of California. HMH Emergency Department Manager Amy Buckingham, RN, CEN, said, “Being recognized as a basic ER formalizes the way we’ve been working and opens the door for additional services.”

Home Health Spirit .......... 5 New Hospital Update ....... 6 Microsoft Migration .......... 7 Chaplain’s Message .......... 7

Howard Memorial Hospital is a family of caring professionals committed to providing the highest quality of service. In partnership with physicians and community leaders, our purpose is to improve our patients’ physical, mental and spiritual well-being, and to enhance the health of our community.

Neighbors Helping Neighbors®

With a basic ER, HMH can serve as a base station for ambulances serving Willits, Covelo, and Laytonville. This formalizes the medical oversight that HMH has for patients being transported to its facility. A basic ER designation also paves the way for higher level trauma designations and stroke accreditation. The new hospital, scheduled to open in 2015, will feature a helipad which will allow HMH to receive air ambulances rather than flying patients further south for hospital care. During some medical emergencies, a few minutes can mean the difference between life and death. “We’re pleased with the State’s recognition of our new ER status and plan to compile the data necessary to prove that we are ready to take on more trauma cases,” said HMH CEO Rick Bockmann.

Tea Time with Planetree By Patsy Broeske Planetree Designation represents the highest level of achievement in patient-/ person-centered care based on evidence and standards. At a time when healthcare marketing campaigns increasingly assert organizations are pledging to “put patients first,” the Planetree Designation Program is the only program to formally recognize excellence in patient- and person-centered care. The Designation Program provides a structured, operational framework for evaluating the organizational systems and processes necessary to sustain organizational culture change. Through a set of experience-based and evidence-based criteria, the program converts the aspirational aim of becoming more “patient-centered” into something that is defined, attainable and measurable. Howard Memorial Hospital is striving towards the goal of Designation. A self assessment is near completion, and will be submitted with written documentation to Planetree within the next few weeks. What YOU may experience will be the next step toward the designation process – becoming part of a focus group. In March, Planetree representatives will be at HMH conducting a site visit with patients, their families, staff, leadership, Governing Board, and physicians. They will also randomly meet with staff. Following the site visit, HMH will receive a status report with suggestions related to opportunities to further enhance patient-centered care. The report may also include targeted areas requiring follow-up action before a designation determination can be made. A committee of healthcare experts, inclusive of health care executives, nurse leaders, patient advocates and policy makers, makes the final determination on designation. If you have any questions on designation criteria, or the new Planetree staff retreats, just give us a call! Patsy @ ext 3012 or Diane @ ext 3117.

Sip Some Soup February 9, 2013 at the Willits Community Center Come to the Souper Sip-Off Soup Contest, February 9 from 5:30 to 7:00 p.m. at the Willits Community Center. At this annual event, you’ll have the opportunity to sample a variety of soups made by local businesses and organizations in the community as they compete to have the best soup in Willits. Last year, under the direction of Executive Chef Kyle and Sous Chef Anona,the HMH Cafe team made one of the winning soups and help to make HMH a true contender for the first time. This year the team will make a soup with flavors from India. Kristen McCallum and Holly Sears will serve the soup and decorate the table with an Indian Theme.


HMH Spirit — Service is Sacred In the December issue of HMH In-Touch I shared the following acronym as a definition of “what makes Howard, Howard.”

Service is Sacred · Patient-Centered Care · Inspire Each Other · Respect for All · Improve · Trust I will spend the next several newsletter issues explaining my reason for picking each of the elements of SPIRIT. For some of us, “Service is Sacred” may conjure up visions of religious symbolism or programs. Upon first glance, the word sacred may seem miused here. Merriam-Webster’s dictionary offers these definitions: • • • •

Dedicated for the service of worship – “a tree sacred to the gods” Devoted exclusively to one use – “a fund sacred to charity” Of or relating to religion – “sacred music” Highly valued and important – “a sacred responsibility” My use of the word sacred, in “Service is Sacred,” is not meant to be about religious dedication or devotion (although it certainly could be). It is meant to represent a deep sense of commitment - akin to the forth Merriam-Webster definition above. So why didn’t you say, “service is important,” and leave it at that, you might ask? The service level I observe at HMH is more than important, more than devotion, it is sacred. Many patients have shared their personal HMH experiences of sacred service with me. These are stories of service that have happened during their time in our care. This is not an attribute that we hope to acquire in the future, it is how we are now. Just ask our patients.

Rick Bockmann, CEO

This event is one of the major fund raisers for Willits Daily Bread, a non-profit organization that serves evening meals four days a week to those in need at St. Anthony’s Church Hall in Willits. Breads and jams will be provided by Emandal and desserts and drinks will be available. The price of admission for Adults is $15 each or 2 for $25, children twelve and under can enter for $5. These “Soup Sipper” tickets are available at the Willits Chamber of Commerce and entitles you to taste all of the delicious soups and vote for your “Favorite Soup” and the “Best Table Decorations.” For more information contact Cindy Savage at 459-3947.


Have You Hugged Your Heart Today? February is American Heart Month and unfortunately heart disease remains the leading cause of illness and death in the U.S. Take the quiz below to see if you are “hugging” your heart each day: Executive Chef Kyle Evans

Almond Joy Chocolate Mousse Vegan, Gluten Free, Low Sugar

2. Do you eat a variety of whole grains? Whole grains such as barley, brown rice, oatmeal, quinoa and whole grain pastas/cereals provide more nutrients and fiber than their processed cousins. Try to make all of your grains whole!

2/3 cup dark chocolate, chips or chopped bar 12 ounces tofu, silken tofu only 1/2 cup soy milk, sub almond or rice milk 3/4 tsp. vanilla extract, could also sub other extracts - hazelnut, mint 1/2 teaspoon almond extract 1/4 cup almonds, toasted 1/4 cup coconut flakes, toasted

3. Do you eat foods rich in omega 3 fatty acids at last twice a week?


Melt chocolate in double boiler, stir until smooth


Place remaining ingredients in food processor or blender and process until smooth.


Pass through fine mesh sieve into serving bowl/dish


Garnish with toasted almonds and coconut (optional). Sub fresh berries to reduce total fat.

Per Serving (excluding unknown items): 289 Calories; 19g Fat (55.2% calories from fat); 11g Protein; 24g Carbohydrate; 4g Dietary Fiber; Omg Cholesterol;25mg Sodium. Exchanges:0 Grain(Starch); 1 Lean Meat; 0 Fruit; 3 Fat; 1 1/2 Other Carbohydrates.


Annie Dogali, RD

1. Do you eat at least 4-5 cups of fruits and vegetables each day? Studies show that nutrient-dense fruits and vegetables are the key to a happy heart due to their vitamin and mineral content. What’s more, they have filling fiber and are low in calories, making them superstars for any weight management meal plan.

4. Do you eat foods high in soluble fiber? Soluble fiber can significantly reduce high blood cholesterol. Try small changes such as having a bowl of oatmeal in the morning, making fruit your go-to snack and incorporating beans into lunch and dinner meals. 5. Do you avoid processed foods and limit added salt when cooking? Too much salt causes high blood pressure, which puts you at risk of coronary heart disease. The new daily recommendation for sodium intake is 1,600 mg per day. Don’t forget to read labels, as high amounts of sodium are hiding in most packaged and processed foods. 6. Do you frequently eat meatless meals? You’ll get way more heart-healthy nutrients, fiber and less fat by eating meatless, low fat meals with beans, lentils, vegetables and whole grains replacing a meat entrée. 7. Do you limit foods with saturated fat, trans fat, and cholesterol? Cheese, full fat dairy products and high fat meats such as hamburger and sausage are loaded with artery clogging fat and cholesterol. Remember to avoid any products containing hydrogenated or partially hydrogenated oils! 8. Do you steer clear of smoking? If you are a smoker you are twice more likely to have a heart attack in comparison to a non-smoker. 9. Do you go easy on alcohol? Too much alcohol can damage the heart muscle and increase blood pressure. What’s more, those extra liquid calories lead to weight gain. Limit your alcohol intake to two drinks or less a day. 10. Do you move? Walking for as few as 30 minutes a day provides heart health benefits. Walking is the single most effective form of exercise to achieve heart health. Studies show that for every hour of walking, life expectancy may increase by two hours. What’s Your Score? 1-2 “Yes” Answers: Your heart needs some love! 3-4 “Yes” Answers: Your heart needs a few more hugs each day. 5-6 “Yes” Answers: Your heart is feeling some love. 7-10 “Yes Answers: You’ve got a happy heart—keep up the good work!

Save the Date! Biometric Health Screening Health Solutions will be conducting the Biometric Screening for all employees and their spouses that have chosen the Engaged! Plan. Biometric Screening will include blood pressure, weight, height, body mass index, blood glucose and lipid panel (non fasting). Your results will be compiled, recorded, and you will meet with a Health Coach. Please allow 30 minutes to complete the process. The computers at Julie Harris 11 Oaks will be available to complete the Health Risk Assessment Benefits Specialist on line.


s y a d h t r i B Shauna D.


Robin R.


Ken G.


Colleen N.


Zorah E.


Biometrics and Health Risk Assessment must be completed by May 31 to continue on the Engaged! Plan. Sign up instructions will be available soon.

Liz D.


Jeff E.


March 10 9 am - 6 pm

Fatima B.


March 11 5 am - 2 pm

Wendy M.


March 12 11 am - 8 pm

J. C.


March 13 6 am - 3 pm

Deborah E.


Leti L.


Kristy H.


Juan D.


The Spirit Of Our Home Care & Hospice Team and Health Care Providers

Christine G.


Ann R.


Julie P.


By: Nancy Runyan

Daisy E.


Maria V.


Kate G.


Another year has passed which was filled with challenges, joys, and remembrance of those lost. We pray for our staff, our health care providers, and their family members who have had special health care issues this last year. We hold a special place in our hearts and pray for their healing. I have a special heartfelt appreciation for all of your giving and sharing of your professional skills, spirituality, and caring nature that has been provided for our clients, health care community, and our team. Never doubt that you have made a difference. A visit, a smile, or a loving gesture has enriched all those you have touched this year.

New Faces

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” Our community and I feel blessed through your services and dedication. Thank you for your energy and contributions to help serve those in need. Remember to take this time to enjoy your family and cherish the joy of knowing you have made a difference in someone’s life.

Leslie Smith, HR Assistant


Topping Out Our New Hospital

Did You Know? Facts and Tidbits of Info about the Construction of Our New Hospital • •

All 25 patient rooms will be private rooms Our new hospital will have a helipad

After only 13 working days, the steel structure of the new HMH was erected. In celebration of this milestone, Howard Hospital and Howard Foundation executives, as well as members of the project team, signed a commemorative steel beam that was placed atop the structure in a tradition known as “Topping Out.” An American flag and a living redwood tree were clamped to the commemorative beam and all were lifted into place by a crane. The tree will later be planted on the new campus site. Topping Out is an ancient Scandinavian religious practice of placing an evergreen tree on the top of a new building. The evergreen symbolized growth, ensured future prosperity, and indicated that the job was completed without the loss of life. The tradition continues today as a non-religious but formal ceremony to celebrate a milestone in the construction of a building. In the upcoming months, the next phase will be less visually dramatic. Now that the steel is in place, the next focus will be on welding the beams into place and installing the underground slab and utilities. Although the project is currently two weeks behind schedule due to the heavy rains in November and December, Project Manager Amy Ford is optimistic that this time can be recovered in the next couple of months. For pictures and more info about our new hospital construction progress visit the Connect page: hmh/frank-r-howard-memorial-hospital/new-hospital-construction Questions? Contact: Shauna de Marques x3187


Microsoft Site Migration Next Steps By Don Courville, Adventist Health Chief Technology Officer

On February 11, Roseville will be the first site to migrate to the new Microsoft platform. Every one to three weeks thereafter, another site will migrate until the entire enterprise has transitioned, sometime in early September. A Command Center will be open to address migration-related issues and a Migration Team will be onsite to provide assistance. So, what happens when your site is migrated? The night before site migration starts, a group of approximately 200 users will be migrated to Microsoft email (Outlook or webmail) and Microsoft Office will be upgraded to Office 2010. This process will be repeated on subsequent nights with groups of approximately 200 users until the entire site is migrated. While the migration is underway, an email migration tool will link Outlook and GroupWise. During migration, it is critical that your computer be powered on and connected to your site network, because the migration will be performed over the network. If you are planning to be out during this period or if you work remotely, notify your IT Site Director so that other accommodations can be made to get you migrated. As a reminder, Microsoft Office 2010 training is currently available via HealthStream. To access these courses, login to HealthStream, click on the Catalog tab and select the Microsoft category to view available courses. This training will be augmented with quick reference job aids, instructor-led training at each site and local Super Users who can help you and your coworkers use the new tools in a way that fits your needs and style. Additionally, Microsoft has just released Office 2013 through the Home Use Program, which is available to Adventist Health through our Enterprise Agreement. This program is available to employees who have an email address. You must be running Windows 7 or Windows 8 on your home computer to use Office 2013—it is not compatible with Vista, XP or other prior versions. If you’re an eligible employee who is interested in obtaining a copy for home use, follow these steps: 1. Go to from your home computer. 2. Select your country. 3. Enter your AH email address and the following program code: B6ABB7E212. Please note that this code is assigned to AH for our sole use and cannot be shared with any non-employee, as this constitutes a serious violation of our license agreement with Microsoft and AH’s Acceptable Computer Use policy. 4. Follow the instructions provided on the website to complete the purchase and installation. If you have any questions, please contact your IT Site Director.

First Annual HMH Prayer Breakfast The 2013 National Prayer Breakfast is scheduled for Thursday, February 7th in Washington D.C. The President of the United States, members of Congress and other dignitaries will gather with leaders from around the world. On the same date, HMH will hold its first Annual Prayer Breakfast at the Willits Community Center. The purpose of the HMH Prayer Breakfast is to bring together community and hospital leadership in a spirit of caring to support and pray for local, national and world leaders who carry the heavy burden of responsibility. The history of the National Prayer Breakfast was established in 1953, and has become an annual event in our nation’s life. Members of the Senate and House of Representatives, along with President Dwight D. Eisenhower, established the first Presidential Prayer Breakfast. Dennis Long, Chaplain Since that first session, what started as a simple idea of men and women meeting together for mutual encouragement and fellowship in order to find “the better way” has spread to nearly 200 countries from every continent. This call to spiritual mobilization is essential, not in terms of labels, or in terms of any particular institutions or organizations alone, but truly in terms of what God can do in the lives of men and women. Blessings to You, our Community, and our Nation.


HMHIn -Touch February

Calendar of Events

February 5 - 28

Planetree Culture of Ownership Retreats • Willits Art Center


Freedom from Smoking • 6:00 - 7:00 p.m. • Main Hospital Conference Room


Prayer Breakfast • 7:00 - 9:00 a.m. • Willits Community Center


Sip Some Soup • 5:30 - 7:00 p.m. • Willits Community Center


Freedom from Smoking • 6:00 - 7:00 p.m. • Main Hospital Conference Room


Valentine’s Day


President’s Day


Leadership Committee • 1:00 p.m. - 3:00 p.m. • 11 Oaks Conference Room


Freedom from Smoking • 6:00 - 7:00 p.m. • Main Hospital Conference Room


General Orientation Day 1 • 9:00 a.m. - 3:00 p.m. • 11 Oaks Conference Room Freedom from Smoking • 6:00 - 7:00 p.m. • Main Hospital Conference Room


General Orientation Day 2 • 11:30 a.m. - 3:00 p.m. • 11 Oaks Conference Room Diabetes Support Group • 6:30 - 7:30 • Main Hospital Conference Room

March 6

Freedom from Smoking • 6:00 - 7:00 p.m. • Main Hospital Conference Room


Biometric Health Screening • 9:00 a.m. - 6:00 p.m. • 11 Oaks Conference/Training Room


Biometric Health Screening • 5:00 a.m. - 2:00 p.m. • 11 Oaks Conference/Training Room


Biometric Health Screening • 11:00 a.m. - 8:00 p.m. • 11 Oaks Conference/Training Room


Biometric Health Screening • 6:00 a.m. - 3:00 p.m. • 11 Oaks Conference/Training Room Freedom from Smoking • 6:00 - 7:00 p.m. • Main Hospital Conference Room

These events and more can be found on the Events Calendar on the Connect Page

HMH In Touch is published for employees, physicians, board members, and volunteers. Articles for submission should be sent before the 15th of the month. We reserve the right to edit for space and content.


Send Submissions to: Kristen McCallum x3127 Email: Executive Team: Rick Bockmann, CEO Brandon Parker, VP Finance Karen Scott, VP Patient Care

Editorial Team: Kristen McCallum, Editor in Chief Patsy Broeske, Copy Editor DG Creative, Graphic Consultant Compliance/HIPPA Reporting: Brandon Parker FCO & FSO x3001 Diane Moratti, FPO x3117 or 888-366-3833

In-Touch February 2013  

HMH In Touch is published for employees, physicians, board members, and volunteers at Frank R. Howard Memorial Hospital in Willits, CA.

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