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I N T E RV I E W | S I LV E R B I R C H

Multi-award winning agency is in your location, location, location! With their recent win at the prestigious

I feel extremely proud to have been

“The ESTAS encapsulates what

ESTAS award for the Best Letting Agents

recognised with Silverbirch at such an early

for Landlords & Tenants in the South West

stage of entering the industry.

your typical agent is trying to

& Dorset, we caught up with Laila Safaee, founder of Silverbirch, to find out how they

Tell us a bit about the ESTAS and what

feel about their recent win and what the

makes the awards so prestigious?

future holds.

ESTAS Customer Service Awards are the

do, which is to provide honest, transparent service for their clients. These awards are

biggest awards in the UK property industry.

special because short-listed

Congratulations on your recent awards,

The winners were announced by Phil

how are you feeling about winning?

Spencer, the TV property expert (location

and winning firms are selected

We are absolutely thrilled to be recognised

location location) at the Grosvenor House,

at this year’s ESTAS. It means so much

Park Lane London attended by over 1,000

deliver. Real feedback from

to us as we know it’s our customers

of the UK’s top property professionals.

real customers experiencing

who have judged our performance. We

purely on the service they

real service, I don’t think there

service

The awards determine the best estate and

very seriously because we know clients

letting agents in the UK based purely on

can be a greater honour in the

have a choice. We have always been

feedback from customers who are asked a

very

service

series of questions about the service they

industry than to receive an

and this proves we are delivering what

have received from their agent. So it is an

we promise.

awards judged by real clients

our

levels

proud

of

of

the

customer

personal

award based on that mantra.” - Phil Spencer

L E F T (LEFT TO RIGHT) Kimberly Hampton, Phil Spencer & Laila Safaee at the ESTAS awards

take

JUNE 19

114

Profile for House & Lifestyle

House & Lifestyle | 205  

Your free monthly property and lifestyle magazine in available in hundreds of outlets throughout Dorset & Hampshire.

House & Lifestyle | 205  

Your free monthly property and lifestyle magazine in available in hundreds of outlets throughout Dorset & Hampshire.

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