I N T E RV I E W | S I LV E R B I R C H
Multi-award winning agency is in your location, location, location! With their recent win at the prestigious
I feel extremely proud to have been
“The ESTAS encapsulates what
ESTAS award for the Best Letting Agents
recognised with Silverbirch at such an early
for Landlords & Tenants in the South West
stage of entering the industry.
your typical agent is trying to
& Dorset, we caught up with Laila Safaee, founder of Silverbirch, to find out how they
Tell us a bit about the ESTAS and what
feel about their recent win and what the
makes the awards so prestigious?
ESTAS Customer Service Awards are the
do, which is to provide honest, transparent service for their clients. These awards are
biggest awards in the UK property industry.
special because short-listed
Congratulations on your recent awards,
The winners were announced by Phil
how are you feeling about winning?
Spencer, the TV property expert (location
and winning firms are selected
We are absolutely thrilled to be recognised
location location) at the Grosvenor House,
at this year’s ESTAS. It means so much
Park Lane London attended by over 1,000
deliver. Real feedback from
to us as we know it’s our customers
of the UK’s top property professionals.
real customers experiencing
who have judged our performance. We
purely on the service they
real service, I don’t think there
The awards determine the best estate and
very seriously because we know clients
letting agents in the UK based purely on
can be a greater honour in the
have a choice. We have always been
feedback from customers who are asked a
series of questions about the service they
industry than to receive an
and this proves we are delivering what
have received from their agent. So it is an
awards judged by real clients
award based on that mantra.” - Phil Spencer
L E F T (LEFT TO RIGHT) Kimberly Hampton, Phil Spencer & Laila Safaee at the ESTAS awards
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