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y t i l i b a v i r h T

S u s ta i n a b i l i t y R e p o r t


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CONTENTS VERDE HOTELS AT A GLANCE 1 THE VERDE VALUES | 1 Caring | 1 Honest | 1 Passionate | 2 Respectful | 2 Sustainable |2 THE VERDE PRINCIPLES | 4 Responsible Tourism | 4 Lifestyle and Community | 4 OUR CORE LEADERS | 5 A TURNKEY SOLUTION | 8 FIRSTS FOR AFRICA 9 LEED PLATINUM FOR NEW CONSTRUCTION | 9 CARBON NEUTRAL HOTEL EXPERIENCE | 12 About the Kariba REDD+ Project | 12 Making it Personal... | 13 Green House Gas Audit | 14 Environmental Savings of our Clients | 15 LEED PLATINUM FOR EXISTING BUILDING OPERATION AND MAINTENANCE | 16 GREEN STAR SA EXISTING BUILDING PERFORMANCE | 17 OTHER FIRSTS FOR THE AFRICAN CONTINENT | 18 WORLD’S BEST CITY HOTEL FOR RESPONSIBLE TOURISM | 21 AWARDS AND CERTIFICATIONS | 23 PEOPLE 25 THE AVANTI PROGRAMME | 25 The Energy Challenge | 25 In-Waste-Tigate | 26 Birthday Celebrations | 27 ENVIRONMENTAL COMMITTEE | 28 EMPLOYEE DEVELOPMENT | 28 SECURITY | 30 GUEST INVOLVEMENT | 30 GUEST SATISFACTION | 33 EDUCATION AND AWARENESS| 34 IPTV Screens | 34 Book Exchange | 36 CORPORATE SOCIAL RESPONSIBILITY | 37 The Art of Environmental Responsibility | 37 Donations, Sponsorships, and Hosted Events | 39 Stationery Drives | 40 Etafeni Centre | 40 Blood Donation Drives | 42 Haven Night Shelter | 42 Eco-Outings | 43 Green Tours | 43 Arbour Month | 45 Earth Hour | 47


PROFIT 49 RETURN ON INVESTMENT | 49 QUANTIFIABLE ROI’S | 50 Water and Sewerage Saving Interventions | 50 Energy Saving Interventions | 50 Utility Costs | 50 In-house Bottling Plant | 51 Press Exposure | 52 NON-QUANTIFIABLE ROI’S | 54 PLANET 55 DESIGN AND CONSTRUCTION | 55 SUSTAINABLE SITE | 56 INTEGRATED DESIGN (ENERGY MODEL) | 56 ACTIVE SYSTEMS - ENERGY (TECHNICAL INSTALLATIONS) | 59 Hotel Verde Mains Consumption Showing Renewable Energy Contribution | 59 Photovoltaic Panels on North Facing Roof and Façade | 60 Energy Generating Gym Equipment | 62 Elevators with Regenerative Braking | 63 Intelligent Building Management System | 63 Efficient and Intelligent Heating Ventilation and Air-Conditioning System | 64 Demand Controlled Ventilation to Bedrooms | 64 Main Power Isolation Switch to Each Bedroom and Meeting Room | 65 Motion/Occupancy Controlled Lighting | 65 Hotel Verde Energy Consumption Split | 65 Hotel Verde Energy-Use Intensity | 65 ACTIVE SYSTEMS - WATER (TECHNICAL INSTALLATIONS) | 66 Grey Water Recycling Plant (from baths and showers) | 66 Water Usage Overview | 68 Sub-Soil Drainage and Rainwater Harvesting | 68 PASSIVE DESIGN | 71 De-Materialisation | 71 Other Renewable Products | 71 Energy Efficiency in Passive Building Design | 72 Water Efficiency in Passive Building Design | 75 OPERATION | 79 RESPONSIBLE PROCUREMENT | 79 Equipment | 80 WASTE MANAGEMENT | 80 Percentage Waste Diverted | 80 Average Monthly Waste | 82 DEPARTMENTAL SUSTAINABILITY | 86 Reservations | 86 Kitchen and Bar | 86 Housekeeping | 89 Time of Use (Off-Peak, Standard and Peak) | 89 Conferencing | 90 Maintenance | 91 ECO SYSTEMS | 92 The Wetland | 92 AREA UPLIFTMENT | 92 On-Site Food Garden | 92 The Eco Pool | 94 OUR ENVIRONMENTAL VISION STATEMENT | 95 REFERENCE LIST 97 CREATIVE TEAM 98


H o n e s t Honesty in this sense does not just mean telling the truth, but also to be sincere, transparent and honorable in everything that one does. Crucial to any kind of relationship, be it business or personal, honesty is the basis of trust. It is our vision that these sincere relationships are formed with our guests, employees and stakeholders, creating a place where employees are proud to work and guests feel at home. -1-


R e s p e c t f u l Respect is an attitude that outweighs mere tolerance for another's culture, gender, belief, opinion or race. We wish to show respect for our employees and guests as individuals for the value they can add to our hotels and our company by building a relationship through continuous acts of consideration and regard.

S u s t a i n a b l e We aim to mitigate our environmental impact as much as is possible. We believe in creating a harmony and synergy with our natural environment where each and every hotel is located. We embrace sustainability as our culture and strategy, not just a part if it. It is in our DNA as a brand and governs each and every decision that we make.

Our Mission Statement -

“To develop thrivable hospitality solutions that meet credible third party certification criteria, whilst incorporating the Verde principles through design, project and operation management and training.� -2-


A view of the five clocks in reception displaying our value and the different time zones around the world

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Our approach includes some of the following elements:

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Our first LEED Platinum plaque proudly displayed at the entrance of the hotel

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493 KG

8 856 l 37,8 KG

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HOTEL VERDE

HOTEL VERDE

Cape Town, South Africa

Cape Town, South Africa

LEED FOR NEW CONSTRUCTION

LEED FOR EXISTING BUILDING OPERATION AND MAINTENANCE

May 2014

July 2015

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Roxanne Norman accepts the World’s Best City Hotel for Responsible Tourism award at World Travel Market London. (November 2014)

During their eco-tour, SecretaryGeneral, Dr Taleb Rifai and President and CEO of WTTC, David Scowsill, being informed by Sarah Farrell, that the menus were made from the wooden crates that the regenerative drive lifts came in.

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Hand over of the Responsible Tourism time capsule at the launch of World Travel Market Africa 2015 containing the promises made by all Responsible Tourism Delegates to conserve the environment in their work and personal capacity. From left: Anton Groenewald (City of Cape Town), Dr Harold Goodwin (Professor of Responsible Tourism Management at Leeds Metropolitan University); Patricia de Lille (Mayor of Cape Town); Samantha Annandale

Hotel Verde employees gather to celebrate LEED Double Platinum (2015)

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Eco-Logic Awards (by Enviropaedia) Water Category - (2013)

Save - The Energy EďŹƒciency Forum for Commercial Buildings - (2013)

Internorga, Hamburg - Trendsetter Award - (2014)

Eco-Logic Awards (by Enviropaedia) Energy Category - (2014)

Lilizela (Imvelo) Award - Best Overall Environmental Management System - (2014)

Green Star SA Existing Building Performance 6 Star Certification - (2015)

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Some Awareness Days Supported by Avanti

SHINE A LIGHT ON AUTISM

WETLANDS DAY

BANDANNA DAY

HERITAGE DAY

MANDELA DAY

EARTH HOUR

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COASTAL CLEAN UP DAY

YOUTH DAY


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E m p l o y ee

D e v e l o p m e n t

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Verdinos, Hotel Verde’s in-house currency

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Tony M Australia “the best airport hotel� In my 40 years of travelling I can say that this is the best airport hotel I have ever stayed in or seen. The effort and capital invested to recycle waste water and other waste products; the use of solar and wind to provide power is an example to other organisations. The rooms are of a high standard both in cleanliness and design. Stayed May 2015, Travelled on business

Guests love our 320 metre jogging track

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TOTAL AVERAGE POSITIVE RATING (PAST 30 DAYS)

93.5% 94%

10 9 8 7 6 5 4 3 2 1 0

Mar Apr May Jun

Jul

Aug Sept Oct Nov Dec Jan

March 2014 to Feb 2015 Month:

March 2014 to Feb 2015

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Feb


HOW WE COMPARE

PERFORMANCE STATISTICS

AVERAGE WATER CONSUMPTION Litre per room-night*

TO THE SANS CODE MWh saved since inception

AVERAGE ENERGY CONSUMPTION kWh per room-night*

R WASTE DIVERTED FROM LANDFILL last month (kg) per room-night*

AVERAGE CARBON EMISSION CO2 in kg per room-night*

TO THE AVERAGE CAPE TOWN HOTEL MWh saved since inception

TO THE AVERAGE CAPE TOWN HOTEL Money saved since inception

*Hotel facilities' consumption is incorporated into the these averages, not only room usage

1 kWh =

(Unit of energy)

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LED 167hrs

CFL 77hrs

Incandescent

17hrs


The hotel has several “green tips� and informative signage strategically placed around the hotel to help remind guests that they are in a sustainable environment and to educate them about sustainability

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A great showcase of some of the interactive and up-cycled artwork created for the hotel

Book Exchange Our book exchange initiative is one that allows guests to swap a book of their own for one in the book exchange library. This prevents the purchasing of brand new books, saving the associated carbon footprint whilst also promoting a culture of reading and sharing

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Having some fun, reading stories and playing with the children of Etafeni Centre in Nyanga

PICTURE

Entafeni Centre in Nyanga - playing with the children and spending time to fulfill to the needs of The Verde Team spending minutes (plus the centre for Nelson xMandelatheir Day,67 2015. some) helping out at the Etafeni Centre

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H a v e n

N i g h t

S h e l t e r

In support of the Haven Night Shelter in Bellville, Cape Town, we began donating left over food from the kitchen shortly after opening. The left over food is now weighed, recorded and sent on a regular basis to the shelter for their use, totalling in an amount of:

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G r e e n

T o u r s

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HOTEL EARTH

VERDE HOUR

NIGHT MARKET SATURDAY 29 MARCH 2014 FROM 6PM HOTEL VERDE, 15 MICHIGAN STREET, AIRPORT INDUSTRIA, CAPE TOWN www.hotelverde.com 021 380 5500 facebook.com/pages/Hotel-Verde/396695110355482 #africasgreenesthotel

Beer Tastings, Organic Wine, Arts and Crafts, Fresh Produce, Artisinal Traders and more...

FEATURING LIVE ACOUSTIC MUSIC FROM - 47 -


picture here?

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UTILITY COST COMPARISON (MONTHLY)

R350 000,00 R350 000,00 R300 000,00 R300 000,00 R250 000,00 R250 000,00 R200 000,00 R200 000,00 R150 000,00 R150 000,00 R100 000,00 R100 000,00 000,00 R50R50 000,00

Average Monthly cost Average monthly cost Average monthly saving Average Monthly cost at at Average monthly cost at at Average monthly saving Hotel Verde Average Hotel Hotel Verde Average CPTCPT Hotel

Cost Cost

Electricity Electricity

Savings Savings

Water Water

Sewage Sewage

UTILITY (ELECTRICITY, WATER AND SEWAGE) COST PER ROOM NIGHT

AVERAGE COST OF ELECTRICITY PER ROOMNIGHT

Hotel Verde R 14,57 R14.57

R27,39

R 27,39

R 46,49

R 90,20

Average Cape Town Hotel R46.49

R90,20

Average cost per roomnight at Hotel Verde

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Average cost per roomnight at average Cape Town hotel


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HEAT ISLAND EFFECT

Rural Farmland

Rural Farmland

Suburban

Residential Suburban Residential

Park

Park

Urban

Residential Urban Residential

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Downtown

Downtown

Commercial

Commercial

Rural

Rural


Aerial view of Hotel Verde Property and surrounding area

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HOTEL VERDE MAINS CONSUMPTION SHOWING RENEWABLE ENERGY CONTRIBUTION

100 000 90 000 80 000 70 000 60 000 50 000 40 000 30 000 20 000 10 000 0 Mar -14

Apr -14

May -14

Jun -14

Jul -14

Aug -14

Municipal Electricity

Sep -14

Oct -14

Nov -14

Renewable Energy

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Dec -14

Jan -15

Feb -15


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HOTEL VERDE ENERGY CONSUMPTION SPLIT

Lifts 1%

HVAC 46%

Plug Loads 28%

Critical Loads 4%

Power Distribution 5% Lighting 16%

ENERGY INTENSITY 700

600

600

500 400 300 255

200 159

100 83 0 Hotel Verde

LEED model benchmark

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CPT average (2008 study)

SANS Code


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WATER USAGE OVERVIEW 90 000

Municipal Meter (kL)

80 000

Subsoil & Rainwater (

70 000

Water Use (litres)

90 000

90 000

Grey Water (kL)

80 000 70 000

WATER USAGE OVERVIEW

Occupancy

000 WATER90USAGE OVERVIEW

80 000

80 000

70 000

70 000

Municipal Meter (kL)

SAGE OVERVIEW

W 90 000

0

Municipal Meter (kL)

Subsoil & Rainwater (kL)

Municipal Meter (kL)

Subsoil & Rainwater (kL)

Grey Water (kL)

Subsoil & Rainwater (kL)

Grey Water (kL)

Occupancy

Grey Water (kL)

Occupancy

Mar -14 Apr -14 May -14 Jun -14 Jul -14 Aug -14 Sep -14 Oct -14 Nov -14 Dec -14 Jan -15 Feb -15

80 000

Municipal Meter (kL)

70 000

90 000

Subsoil & Rainwater (kL)

80 000 Grey Water (kL)

70 000 0

Occupancy

Occupancy Mar -14 Apr -14 May -14 Jun -14 Jul -14 Aug -14 Sep -14 Oct -14 Nov -14 Dec -14 Jan -15 Feb -15

y -14 Jun -14 Jul -14 Aug -14 Sep -14 Oct -14 Nov -14 Dec -14 Jan -15 Feb -15

-14 Sep -14 Oct -14 Nov -14 Dec -14 Jan -15 Feb -15

4 Dec -14 Jan -15 Feb -15

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View of the Living Wall from the main lounge area

The installation of Cobiax Void Formers in the floor slabs of the hotel before concrete is poured

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DOUBLE & SPECTRALLY SELECTIVE GLAZING BENEFITS Air Gap

Outside

Inside

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View of the roof garden

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Our food is fresh and delicious, prepared with love

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% WASTE DIVERTED

100% 95% 90% 85% 80% 75% 70% 65% 60% 55% 50% Mar -14

Apr -14

May -14

Jun -14

Jul -14

Aug -14

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Sep -14

Oct -14

Nov -14

Dec -14

Jan -15

Feb -15


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HOTEL VERDE - AVERAGE MONTHLY WASTE 13% 1% 52% Food & Organic Waste composted Standard Recycled Material Recycled Oil Waste to Landfil 34%

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TIME OF DAY USAGE SUMMARY FOR THE YEAR Peak 16%

Off-Peak 48%

Standard 36%

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