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Professional Development Case Management Certificate Program Be a part of a career that is self-fulfilling and socially constructive in the field of case management. A case manager’s primary role is to act as the link between agencies focused on social wellness and helping individuals. Be an advocate for your clients by helping them overcome barriers, identifying unmet needs and matching those needs with relevant services.

Certificate Program: $479

Individual Course Fee: $190

Register for individual courses or the entire certificate program and save over $40! Module 1:

Effective Case Management for Human Service Organizations Get an in-depth overview on practical definitions of case management, case management core components, process flow, roles and responsibilities of case managers, client populations served by human service organizations and the needs/barriers of diverse populations.

using an outcome-focused model to promote self-sufficiency. Fundamentals include needs assessment, goal setting, referrals, monitoring, follow-up and documentation. Sat 9:00am to 2:00pm 11/16-11/23/13 CE4132-F01 10 hrs. 2 sessions $190 Module 3:

The Financial Impact of Effective Case Management

Sat 9:00am to 2:00pm 11/2-11/9/13 CE4131-F01 10 hrs. 2 sessions $190

Designing a Client-focused Case Management Service Model

Establish and manage program budgets to ensure funding compliance and maximization of funding revenues in case management documentation, tracking and reporting.

Learn how to develop tools to better service clients with a wide range of needs, abilities, skills and barriers by

Sat 9:00am to 2:00pm 12/7-12/14/13 CE4133-F01 10 hrs. 2 sessions $190

Module 2:

Business Writing for Today's Busy Professionals


Become proficient in writing professional business letters, emails, memos, cover letters, and other professional correspondence. Get hands on training as you learn to:

.. .


Write for the busy reader Improve your grammar, spelling, and punctuation Move your reader to action with the TOUCH technique 6:00pm to 8:00pm



10 hrs.

5 sessions


Plan, Organize, and Lead Productive Meetings Unproductive meetings are a waste of time and money. Show employees you value their time when you learn to:

.. ..



Define purpose and objective of meetings Use Outlook to organize meetings Set the ground rules Increase staff participation

6:00pm to 8:00pm



2 hrs.

1 session


Enroll in Both Professisonal Development courses For Only $189


c e d u @ h o s t o s . c u n y. e d u

w w w. h o s t o s . c u n y. e d u / c o n t e d u


Fall 2013 Continuing Education Catalog  
Fall 2013 Continuing Education Catalog  

Educational, career, and personal development opportunities designed to address the needs of the South Bronx, Bronx, and Upper Manhattan com...