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May 27–3 0, 20 18



e-Health 2018

Conference Celebrate Grow and Inspire Bold Action in Digital Health s Canada’s largest national digital health event, the e-Health Conference and Tradeshow brings together passionate individuals from across the country to learn from leading digital health professionals and innovators from Canada and around the world. The conference offers top-quality learning and opportunities to network with organizations and people



that value quality health information and effective integrated system solutions. Now in its 18th year, there is no shortage of activities to partake in and attendees can look forward to special events such as the Showcase, and Hackathon, and network with old and new colleagues. This year’s event will bte held in Vancouver, British Columbia at the brand new JW Marriott Parq Vancouver, from May 27 to May 30.

Connect with a 7b@;u;m|hbm7o= 1omv†Ѵঞm]|;-lĺ

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Conference Program With more than 250 presenters, e-Health 2018 offers an abundance of education and learning opportunities for all attendees. In addition to plenary sessions and presentations, this year introduces Rapid Fire – a live, interactive presentation format that will feature presenters, who will have three minutes to present their ideas. The result will be an engaging, fast-paced session covering a variety of topics. Here is a selection of some of the planned sessions – created from the hundreds of abstracts submitted from across Canada and internationally.

MONDAY, MAY 28 4:00 P.M.–5:00 P.M.

TUESDAY, MAY 29 8:30 P.M.–9:30 P.M.

OS08 – Patients as True Partners in Care • 4:00pm – Addressing the Opioid Crisis with Technology – Doug Malcolm, MAXIMUS Canada, CA; Natalie Borden, Nova Scotia Department of Health and Wellness, CA • 4:15pm – The Critical Yet “Not So Glamourous” Trusted Citizen Identity – Sunny Kumar, Canada Health Infoway, CA • 4:30pm – Mustimuhw Citizen Health Portal – National Expansion Project – Karl Mallory, Mallory Consulting Ltd., CA • 4:45pm – Innovation Through Predictive Analytics in the NonProfit Sector – Don McIntosh, Sierra Systems Group Ltd, CA

Plenary Session Big Ideas, Building from the Ground Up This panel will spotlight healthcare start-ups new to the digital health industry. Key topics to be discussed include: How they came up with the idea; how the fundraising process worked, who supported them, and the challenges they encountered; how they entered the market and impediments they faced; what SOLUTIONS they think are feasible in the short and medium term; and how they can partner with others to succeed. It will also touch on how procurement, funding models or other innovation approaches can be used to actually foster young Canadian companies to thrive in this market.

OS09 – Changing the HealthCare Delivery Landscape • 4:00pm – Addressing the Opioid Crisis with Technology – Doug Malcolm, MAXIMUS Canada, CA; Natalie Borden, Nova Scotia Department of Health and Wellness, CA • 4:15pm – The Critical Yet “Not So Glamourous” Trusted Citizen Identity – Sunny Kumar, Canada Health Infoway, CA • 4:30pm – Mustimuhw Citizen Health Portal – National Expansion Project – Karl Mallory, Mallory Consulting Ltd., CA • 4:45pm – Innovation Through Predictive Analytics in the NonProfit Sector – Don McIntosh, Sierra Systems Group Ltd, CA 22 HOSPITAL NEWS APRIL 2018

TUESDAY, MAY 29 1:00 P.M.–2:00 P.M. OS22 – Digital Health Big Data: Promises and Possibilities • 1:00pm – Applying Data Analytics to Understand Prevalence of Adverse Drug Reactions – Syed Sibte Raza Abidi, Dalhousie University, CA • 1:15pm – Barriers to Testing Mitigated by an Online STI Testing Service – Devon Haag, BC Centre for Disease Control, CA • 1:30pm – Health Data Integration to Enable System-Wide Palliative Care Analytics – Jason Schwartz, Cancer Care Ontario, CA • 1:45pm – Knowledge Management for Research to inform Policy and Practice – Ezrah Tonui, National AIDS Control Council, KE

WEDNESDAY, MAY 30 10:30 A.M.–12:00 P.M. OS27 – Disrupting Technology into the Next Decade • Distributed Consent Management by Blockchain – Edward Brown, Memorial University, CA • Deep Learning Techniques to Improve Patient Care with Neural Networks – Dan Connors, Allscripts Analytics, US • The Power of Patient/Provider Messaging: From Human to AI – Anne Weiler, Wellpepper Inc, USA

• Iris Scanners as an Identification Tool for Individuals Experiencing Homelessness. – Cheryl Forchuk, Parkwood Institute, CA • Using Blockchain To Enable Informed Patient Consent For Research – Bruce McManus, PROOF Centre of Excellence, CA • Improving Management of Long Stay Patients with Machine Learning Prediction – Patrick Tan, Fraser Health Authority, CA OS28 – Bringing Mental Health to the Forefront • Development of Mental Health Reporting Framework – Rebecca Comrie, Centre for Addiction and Mental Health, CA • Physician Adoption of Standardized Order Sets and Electronic Order Entry – Ileen Gladding, Trillium Health Partners, CA • Global Experiences in Building Cognitive Digital Health Systems – Dan Gordon, IBM Canada, CA • Telemedicine and Its Growing Usage – Sanjiv Gulati, MCSCS, CA • Building an E-Mental Health Toolbox: An Implementation Toolkit for Clinicians – Megan Schellenberg, Mental Health Commission of Canada, CA • Insights to Impact: Helping Organizations Use Data for Business Improvements – Behnaz Shirazi, Centre for Addiction and Mental Health, CA

Opening Ceremony Penny Rae, Chief Information Officer, Alberta Health Services and Josh Blair, TELUS Health and TELUS Business Solutions West and Chair, TELUS International will host this year’s opening ceremony keynote address. The session, titled Grand Debate: Systemic Transformation versus Incremental Change – Canadian Digital Health for the Future will examine strategies, approach, challenges and lessons learned on the journey to connected care. It will also look at public/private sector relationships and how to foster innovation in a public-sector market and debate large scale province-wide implementations vs small scale implementations in a provocative and informative debate style format. The session be challenged by the innovation theory of small scale community implementations as trials to build and learn from.


Meet the Speakers

Josh Blair Executive Vice-President, TELUS Health and TELUS Business Solutions West and Chair, TELUS International Josh oversees TELUS Health and Payment Solutions, a Canadian leader in electronic medical and health records, consumer health services, and benefits and pharmacy management solutions. In addition, Josh has oversight of TELUS Employer Solutions, a leading provider of innovative human resources, talent management and wellness solutions. He also oversees TELUS’ customer experience, product marketing and Internet of Things (IoT) teams focused on business clients nationally, in addition to business sales and customer marketing in Western Canada. As well, Josh is the Chair of the Board for TELUS International, the global arm of TELUS that is led by President and CEO, Jeffrey Puritt. TELUS International’s approximately 30,000 team members across North America, Central America, Asia and Europe, provide contact centre, business processing and information technology solutions to major corporate clients worldwide. Josh also serves as TELUS’ Chief Corporate Officer, supporting the company’s Board on selected activities and priming relationships with many of TELUS’ external stakeholders. In addition, he oversees TELUS Ventures, a team dedicated to investing in promising start-up companies with innovative technology solutions that can help TELUS operate more effectively

and succeed in the marketplace. As a strong supporter of TELUS’ commitment to give where we live, he also serves on the Board of Directors for the Sandbox Project and the Board of Advisors for the Cures for Kids Foundation as well as being Vice-chair of the TELUS Vancouver Community Board. Josh is a professional engineer and his 23-year career at TELUS started after he graduated with distinction from the University of Victoria’s Electrical Engineering program. In 2015, he received a Distinguished Alumni Award from the University of Victoria in recognition of his professional achievements and community contributions. Josh is also a graduate of the Executive Program at Queen’s School of Business.

to deliver results by aligning IT and business goals with a focus on three strategic themes: strengthening the foundation, optimizing operations and transforming care Prior to that role, she was the Senior Vice President Capital Management, responsible for the physical infrastructure that supports Alberta’s health care system. Also, a professional engineer, Penny has held senior leadership roles in both the public and private sectors.

CLOSING KEYNOTE ADDRESS Nova Browning Rutherford will be closing the Conference with the Lunch Closing Keynote Address. Nova is a motivational speaker and TV/Radio personality who masterfully weaves life lessons gathered from her career in Hollywood to deliver instantly relatable presentations. She helps to spark a renewed sense of confidence

Nova Browning Rutherford, TV/Radio Personality and empowerment over one’s own life. Look forward to leaving walking away with a fresh appreciation for the past, a bold affirmation of your power to transform your current experience, and effective tools to manifest dreams H into future success. ■

Penny Rae Chief Information Office, Alberta Health Services Over the last five years, Penny Rae has been leading the Information Technology department at Alberta Health Services (AHS), as the Chief Information Officer (CIO). Penny is part of a triad that leads the Connect Care Program, a clinical transformation underpinned by an integrated clinical information system. As CIO, Penny oversees the AHS IT department, sets direction and coordinates IT service delivery across the province. She has built a team APRIL 2018 HOSPITAL NEWS 23


Social Events + Wellness Programs

Hacking Health 2018 ccording to the Public Health Agency of Canada, three out of five Canadians aged 20 and older have a chronic disease. That is why this year, Hacking Health is partnering with the e-Health Conference on a #patientsincluded hackathon set to tackle the pressing healthcare issue of chronic disease management. Participants will work hand-in-hand with patients and clinician experts, building innovative software solutions focused on prevention, home care, and community care. The challenge will kick-off on Sunday, May 27th, where the lead-


ers of selected projects will give short pitches explaining the healthcare problems they seek to solve. Teams will then spend the next day and a half designing, building, testing, validating and tuning their prototypes in preparation for the demo competition, working with mentors to refine and improve their solutions. Once the hacking is complete, the teams will present to conference delegates and be evaluated by an expert panel of judges on May 29th. Awards will be presented shortly after to the H winners. ■

Hackers corner “My experience at the hackathon at e-Health 2017 was very memorable for the sheer fact that I got to meet and work with some brilliant and creative minds. I’m really glad the theme of the hackathon was on mental health in the workspace, a topic that receives so little attention yet affects so many Canadians. It was exciting to get to be in the centre of all the action too, though at times also distracting! The final presentations were fun to watch and there was great


Andy Tran energy. Seeing the solutions that other people came up with was inspiring, and that’s a feeling I carried with me long afterwards.” Andy Tran is a front-end developer, entrepreneur, and Hacking Health enthusiast. He began his career in health policy, but through his research in innovative health technologies, he became interested in coding in order to bring his ideas to life.

Want to participate? Registration is open now! Sign up today in the Hacking Health section of the e-Health Conference website. 26 HOSPITAL NEWS APRIL 2018

In addition to learning, e-Health offers many opportunities to mix and mingle with peers – in both formal social settings, as well as activity-based programs. The social events include the Welcome Reception, the e-Health Happy Hour, the Pre-Gala reception and Canadian Health Informatics Award (CHIA) Gala. Networking breaks are also weaved into the Conference program to make sure everyone has an opportunity to mingle with peers and make new connections. For those interested in physical activity, there will be Morning Yoga and Kickboxing sessions. The full social and wellness program information is available on the e-Health Conference website.

Before the official start of the conference, delegates are invited to get a head start at the Sunday Symposium which is designed to enrich the 2018 conference experience. This year’s theme is Patient Engagement: Taking it to the Next Level. Patients have a unique perspective as key stakeholders in the health system and engaging them leads to better health outcomes. From 12:00 p.m. until 4:00 p.m., attendees can engage in discussion with patients and health leaders about best practices in patient engagement efforts, pitfalls to avoid and ways to accelerate progress.

PATIENTS INCLUDED For the first time, this year’s conference is an accredited Patients Included event. This means that the e-Health Conference is committed to incorporating the experience of patients as experts in living with their conditions while ensuring they are neither excluded nor exploited. As part of this commitment, patient advisors were involved in program planning and patient speakers have been invited to be a part of this year’s program curriculum.


CHIA GALA Every year, the conference hosts the Canadian Health Informatics Awards (CHIA) Gala, where participants can dust off their fancy frocks for a special evening dedicated to celebrating and rewarding excellence in the digital health community. These awards pay tribute to individuals, projects, teams and companies. Categories include: • Clinician Leadership • Corporate Citizenship • Emerging Leader in Health Informatics • Canadian Telehealth • Innovation in the Adoption of Health Informatics • Leadership in the Field of Health Informatics • Project Team: Implementation • Project Team: Innovation & Care Delivery • Project Team: Patient Care Innovation • Steven Huesing Scholarship Taking place on Monday, May 28 from 6:15 p.m. to 10:00 p.m., the evening will start with a reception followed by dinner and the awards presentation.

Julie Kim is hosting this year’s gala. She is a two-time Canadian Comedy Award nominated stand-up comedian who has performed extensively across North America. She believes that laughter is the best medicine (except in life-threatening emergency situations), and that humour is the shortest distance between two people (if you’re not being literal about space

and time). Julie is also a professor at multiple Canadian universities, educating students about health care and health information technology. She has also been a health care consultant, facilitator, and technology advisor for priority health care transformation initiatives across Canada. Tickets to the CHIA Gala can be purchased through conference registration.

Julie Kim, CHIA Gala Host

Together with their Partners, the Canadian Health Information Management Association (CHIMA) announces two new educational opportunities and upcoming advanced certifications

School of Health Information Science Graduate certificate program in Health Terminology Standards

CHIMA-Accredited Begins Fall 2018 - Applications open until May 1st.

Coding Specialist Program The only advanced certificate for HIM Professionals

The program is intended to help meet national and international needs for best practices in controlled terminologies in the health industry. One-year, part-time, online program with a 2.5-day on-campus workshop. The Program is accredited by CHIMA.Future graduates eligible to apply for CHIMA terminology certification.

Fully online and flexible - complete in 6-12 months Expert coding faculty

Enrol and start anytime! APRIL 2018 HOSPITAL NEWS 27

6 Ways to Improve Hospital Performance by PetalMD

Healthcare managers are under a lot of pressure to improve hospital performance and they sometimes have a hard time finding the right way to do it. After nearly 10 years of collaborating with physicians and healthcare facility managers, PetalMD shares solutions they have devised to help many hospitals streamline their processes and reduce operational costs.


Ensure Optimal Distribution of Physician Shifts

Physician time is precious. The best way to optimize physician shift distribution is to create schedules with a solution that uses specialized algorithms. These algorithms themselves take into account a multitude of factors, such as on-call coverage, equity in distribution, vacation time, personal preferences, subspecialties, etc. Although doctors’ schedules are extremely complex, there is virtually no case that cannot be addressed by a specialized solution.


Streamline Communications with On-Call Physicians

Studies have shown that 1 in 7 ‘pager’ alerts are sent to the wrong on-call physician.1 To reduce errors and unnecessary round trips that affect the day-to-day efficiency of administrative staff and physicians, it is important to have a single, up-to-date, real-time on-call list. This contact list should be synchronized in real-time with the physician schedules of each department, and should be accessible from staff mobile devices.

1 2 3

Spyglass Consulting Group, Point of Care Communications for Nursing 2014 Canada Health Infoway, Exploring the Value, Benefits and Common Concerns of e-Booking Raytheon and Websense, 2015 Industry Drill-Down Report


Automate Tasks Related to Patient Appointment Management

According to a study conducted by Canada Health Infoway, the average time it takes to make an appointment over the phone is 2.7 minutes.2 For a hospital that processes 100,000 phone appointments annually, this represents approximately 4,500 hours per year. This repetitive task could be automated by offering patients the option to manage their appointments online. Automated reminders could even be received by email or text message.


Limit the Number of Communication Channels

The larger the number of communication tools being used, the more steps there are in the communication process and this increases the risks of errors. For example, a simple schedule can be 1) communicated by fax, 2) updated in an Excel file, 3) converted to PDF to be printed, 4) consulted in a specific physical place and 5) used to reach a doctor… on his pager. Healthcare managers can equip their organization with a single platform that allows for multiple concurrent communication processes, thanks to automatic updates.


Leverage Predictive Analytics

Insufficient staffing can have a major impact on patient health and hospital performance. Based on the number of appointments and admissions that have taken place in the past, it is possible to predict traffic over a period of time. Thanks to these forecasts, staff can be more prepared and provide better healthcare services. Obviously, to take advantage of predictive analytics, hospitals need a system that collects and centralizes medical offerings and patient demand.


Secure Hospital Data

A 2015 study found that hospitals are three times more likely to experience data breaches than other industries, and 4.5Â times more likely to be targeted by ransomware.3 To eliminate the risk of information leakage, hospital staff should have access to a secure messaging platform directly on their smartphones. This way, each communication is encrypted to make the data unusable by anyone outside the system.

How Can PetalMD Help Hospital Managers and Physicians? PetalMD offers solutions that meet the challenges above, including a scheduling management software for physicians, real-time on-call lists, online appointment booking portals and secure messaging.

For more information, visit or call a specialized advisor at 1 888 949-8601.



Heather Thiessen – Patient and Family Advisor

Naima Salemohamed – Senior Business Analyst This year I will be attending my third e-Health conference and you may be wondering why again, because it gets better every year and the wealth of knowledge imparted is invaluable. Our industry is constantly evolving and there are always new learnings. These learning’s benefit current projects and help with future ones. My favourite part of the e-Health conference is the people and the networking that happens. Every year I connect with old friends and meet plenty of new friends. The benefit of all these connections especially for young professionals is in building a reliable network. Our world is based around technology and as we continue to work together we can continue to make changes to help our patients. I hope you will attend this year’s e-Health conference and hope to meet with you. Challenge yourself to meet and exchange contacts with at least 10 new people and to learning 5 new ideas.


My experience at e-Health 2017 was enlightening. The one overarching reason is that the voice of patients and families were front and centre and woven throughout all that was showcased. It’s just the way they do it!

The benefit of attending the conference this year? Well, of course, is all the different things to listen and learn about. I guarantee when you leave you’ll be not only inspired but also motivated to keep digging deeper to find solutions to digital health issues and connect with some pretty amazing health information communities such as CIHI. I am also pretty sure you will learn a thing or two from an engaged patient or family member present at the Conference. Patients and families are the missing links in healthcare and e-Health 2018 recognizes this and ensures our voice is present.

Andre Pires – Product Manager The e-Health conference is truly the epicenter for everything e-Health related in Canada. For me, it was the first conference I attended that got me interested in the field. It is where I have made some of my strongest connections in the industry and secured valuable partnerships for my organization. It encompasses many aspects of the industry allowing for the brightest minds to come together, learn from one another, and advance the e-Health agenda for the benefit of the entire Canadian healthcare system.

A New Venue Location The city offers plenty of fine dining and shopping, but it is also an excellent place for more outdoor pursuits such as hiking, golfing, boating, and surfing.

JW Marriott Parq Vancouver is located in the city’s exciting urban entertainment and resort complex, Parq Vancouver. The JW Martiott Parq Vancouver is rising against a backdrop of majestic coastal mountains on Canada’s pristine pacific coast and will deliver understated luxury and quiet sophistication. About Vancouver The City of Vancouver is a highly diverse and multicultural city with people from all around the world. It is a popular tourist destination and


has been regarded as one of the most outstanding convention cities in the world.

Don’t miss this year’s must attend event showcasing the success stories, products, new ideas, and amazing people leading the way on Canada’s digital health journey. Visit our website at www.e-healthH ■


Regular Registration Final Call/Onsite Registration (March 1 – April 19, 2018) (April 20, 2018 – Onsite) Full Registration $1,200.00 $1,400.00 Student* $325.00 $475.00 One Day Registration $595.00 $745.00 Tradeshow Only $360.00 $360.00 Sunday Pre-Conference Session (Includes Lunch) $95.00 $95.00 More information can be found in the Registration section of the e-Health website.

2018 eHealth Conference Supplement  
2018 eHealth Conference Supplement