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A Salute to

Nursing Heroes commitment | dedication | excellence | compassion


MAKING A WORLD OF DIFFERENCE Thank you to our nurses! At North York General Hospital, our teams are making a world of difference. Caring, skilled and dedicated, our nurses play an outstanding role in achieving a new standard of excellence in integrated patient- and family- centred care. On behalf of the people we serve across our diverse communities, we appreciate and recognize everything you do each day to provide the best and safest patient care.

You are truly making a world of difference! Find out more about our amazing nursing team by visiting our website.






we salute you W

ithout a doubt our May Nursing Hero issue is our favourite. In the months leading up to the Nursing Hero deadline I receive emails highlighting stories of heroism in nursing. From a gesture as small as holding a patient’s hand to saving a patient’s life – they are all heroic.


It is a challenging time for our healthcare system as demographic changes are increasing the demands on hospitals and staff. Many stories about healthcare in the media are negative – it’s not often a patient who receives exemplary care is deemed newsworthy, so we don’t often hear about the heroic feats our healthcare professionals perform every day.

IF YOUR NAME IS ON THE LIST AND YOU WANT TO READ YOUR NOMINATION PLEASE EMAIL ME AT EDITOR@HOSPITALNEWS.COM Over the past 12 years our annual Nursing Hero Contest has seen its fair share of heroes. These pages share their stories, their acts of heroism. From patients who say this nurse changed their life to colleagues who live in awe of their hero. There is no shortage of inspiration in the pages that follow. This year we received 115 nominations for 113 nursing heroes – every single one of them appears on our nominee list because we want them to be recognized (pg.24). We want every one of our nominees to know they are a hero. If your name is on the list and you want to read your nomination please email me at and I will gladly forward it to you.


It’s important that we share the positive stories too, not only as a way to thank you but to acknowledge the integral role that nurses play not only in patient care but in improving the system as a whole. This year’s winners have not only had a tremendous impact on patients – they have had a tremendous impact on the way other nurses (and often the system) provides care to patients. They have given a voice to some of the most vulnerable patient populations, and in our eyes, that makes them a hero. To our 2017 winners, finalists, honourable mentions and every single nominee – we say congratulations and H thank you. ■


Neil McBride

Staff Nurse, Paediatric Critical Care Unit (PCCU) London Health Sciences Centre (LHSC)


Cash Prize

nd prize

Patricia Woods

Trauma Therapy Program, Women’s College Hospital


Cash Prize

rd prize

Jessica Bridgeman Kristie Jones Editor, Hospital News

Harm Reduction Coordinator Interior Health, B.C.


Cash Prize



Neil McBride

Staff Nurse, Paediatric Critical Care Unit (PCCU) London Health Sciences Centre (LHSC)


eil McBride has worked in the PCCU for more than 20 years as a staff nurse, a Paediatric and Neonatal Transport Team member, a dedicated member of several committees, and the innovator and champion of many creative and visionary initiatives within LHSC. He has been a passionate advocate for children, families, and staff since before his LHSC journey. He is a conscientious activist, an enthusiastic preceptor of staff and students, a creative and trusted colleague, and an outstanding nursing leader. We would like to introduce you to Neil McBride, whose legacy can be summed up in 16 HOSPITAL NEWS MAY 2017

NEIL ALWAYS PROMOTES A MESSAGE OF HOPE AND MEANING IN THE FACE OF LOSS AND HEARTACHE. three simple but meaningful words; hope, believe, inspire.

Hope At the bedside of children who are suffering from life threatening illnesses, Neil provides exceptional care to his patients and their families. He is a dedicated and passionate advocate for them at their most vulnerable moments. Neil is the nurse that families

request to be with them for their final precious hours with their children. He has the ability to build strong and trusting relationships very quickly through his authentic, calm, gentle, and caring presence. The number of letters and cards from families that include special appreciation for Neil is unprecedented. He has been asked to provide eulogies for children, to serve as a pall bearer, to serve as Co-MC with a former patient

at a Family Centered Care Conference and the list goes on. Even amidst heartache and adversity, Neil is a leader that instills hope for others. Following the death of his infant grandson, Owen, in the PCCU, Neil and his family supported the PCCU Memory Box Program initiative: a program that provides a hand-made memory box and end of life memories for families. A cart, donated to the unit by the family in memory of Owen, holds supplies for creating lasting end-oflife memories for other bereaved families. He has presented at conferences on creating memories at end-of-life, and shared his story as a grand-parent


speaker at the Children’s Hospital Memorial. He always promotes a message of hope and meaning in the face of loss and heartache. His wisdom borne from the pain of lived experience extends to the bedsides of the patients and families that he cares for as well and they treasure it. Neil is respected by his peers for leading or growing change initiatives. During the ‘90s, Neil and two colleagues started the Humour Team, with a goal of bringing laughter, cheer, and hope to patients, families and staff. A humour cart was designed to bring entertaining experiences to patients and families at the bedside. An entire day was dedicated to humour initiatives at the hospital in the late ‘90s; a novel idea at the time that was covered by all local media. A Humour Night, an annual comedy show, was held for many years. Staff were invited to share creative and entertaining acts, created by staff for staff. This unique experience was a much welcomed opportunity for fellowship, stress relief, and fun! Neil even managed to share these initiatives with other community organizations through outreach education about humour. Neil is always the mastermind behind creative cards or jokes in the unit, when appropriate, bringing much needed levity to a very stressful environment. He was an instrumental part of the PCCU Earth Angel program and his ingenious ideas made him the most popular angel of all! Over the years, he created props for conferences that brought meaning and energy to each unique event. Whether a spectacular train that reached six feet tall and stretching the entire width of an amphitheater to bring The Polar

NEIL NEVER FAILS TO BRING MAGIC AND MYSTERY TO LEARNING. DRESSED AS A TRAIN CONDUCTOR, CAPTAIN HOOK, OR A CHAUFFEUR, HE IS A CONFERENCE MASTER OF CEREMONIES THAT IS FOREVER REMEMBERED BY THOSE WHO ATTEND! Express theme alive at a Palliative Care Conference, or a pirate ship built to share the story of Peter Pan for a Family Centered Care Conference, he never fails to bring magic and mystery to learning. Dressed as a train conductor, Captain Hook, or a chauffeur, he is a conference Master of Ceremonies that is forever remembered by those who attend!

Believe Neil achieves results that improve the organization in a way that benefits everyone. He is a passionate advocate for workplace safety. He was a leader in the transition of the transport team to a dedicated RN/RRT model. He along with a colleague thoroughly researched all aspects of occupational health and safety and advocated for appropriate training and attire for the team members. These initiatives created the foundational safety concepts for the team that still exist today. For this work, Neil and his colleague were awarded the Scott Dumaresq Memorial LHSC Award for Safety in 2005. Recently, Neil initiated a PCCU Safety Checklist in order to meet Ministry standards, after identifying gaps that had the potential to jeopardize



patient safety. Every nurse now completes the checklist at the beginning of their shift to ensure appropriate patient identification, the delivery of accurate treatments and medications, and the presence of appropriate equipment to provide excellent care. He spear-headed a collaborative effort by staff, management, and physicians to explore ideas to improve patient safety in the face of budget constraints. The overwhelming buy-in created a unanimous effort; unprecedented in the unit to date. Neil never gives up, always believing that we can do better together.

Inspire Neil motivates people towards a vision; at home, in the hospital and within the community. Before the new millennium, Neil and his family took the opportunity to learn about significant events of past decades. With patches illustrated by his children depicting these events, they created a beautiful memory quilt which hangs outside of the PCCU to educate, comfort, and inspire those who come through the doors. Neil inspires confidence and enthusiasm. When given the choice, students and new staff members almost exclusively request Neil as their mentor because he leads and teaches by example, in a universally inclusive, non-judgmental, supportive, and engaging manner. As one nursing graduate noted, “I recently started in the PCCU and Neil

was my preceptor. Not only is Neil an exceptional teacher, he is a fantastic nurse who is passionate about excellent patient care. I am consistently amazed by how much wisdom and experience Neil is able to share with all members of our inter-professional team. After many years at the bedside, we often hear about nurses becoming burnt out, but Neil is always positive, even bringing humour to the most difficult of times.” Neil was awarded Preceptor of the Year by the Western University for his outstanding preceptorship; a role that he welcomes every year without exception! He is trusted and respected by everyone on the team. As one attending physician stated, “Neil definitely demonstrates leadership qualities. It doesn’t matter how complex and critical or straightforward and stable the patient is, his care is always exemplary. He treats everyone with respect, dignity, and patience, whether a student, a fellow nurse, an attending physician, or a manager. He inspires confidence in everyone who is lucky enough to interact with him. He leads by example – which may be the best kind of leader of all.” In the community, Neil volunteers at a facility that houses retired greyhounds coming from the U.S. before they are adopted. His passion sparked the interest of his colleagues who donated quilts, food, and toys to welcome the dogs to their new home. Neil McBride brings a unique blend of compassion, creativity, humour, and professionalism to patients, families, and members of the inter-professional team in a way that inspires peace, hope, and healing. He is an exceptional advocate, leader, mentor, teacher, role model, and humanitarian and someone who, in his authentically humble manner, would deny what we all know to be true: Neil is truly a H nursing hero! ■

Nominated by: Celina Siemer, RN, Dr. Cory Anderson, Dr. Ali Al Harbi, Kate Earley, RN, Nellie DeWit, RN, Julie Burford, RN, Charlotte Wise, RN, Sherry Bennett, RN, Shannon Hogeterp, RN, Cheline Lalande, RN, Diana Boonsta, Lori Smith, RN, Brandy Martin, RN, Laura Doyle, RN, Jody Garant, RN, Joanne Perrin, RN, Sebrina Shearing, RN, Laura Wherry, RN, Michelle Cego, RN, Heather Davidson, RN, Julie Brett, RN, Asia Chorostecki, Megan McIntyre, Kim Petteplace, RN, Michelle Scott, RN, Lorraine Dixon, RN, Jon Hogeterp, RN, Nikki Walters, Barb Graham, RN, Ray St. John, RN Stephanie McDonald, Michelle Mantelli, RN, Deanna Masterson, RN, Jodie Demelo, RN, Chantal Singh, RN, Sabrina Wilkins, RN, Colleen Breen, RN, Dr. Ram Singh, MD (Letter of support), Mary Ann Linley, RN (Manager Letter of support)



Patricia Woods

Trauma Therapy Program, Women’s College Hospital Impressive feats


his story is about a heroine named Patricia Woods or “Pat” as her friends like to call her. Pat works in the Trauma Therapy Program (TTP) and the Women Recovering from Abuse (WRAP) program at Women’s College Hospital (WCH) in the Women’s Mental Health Department. To start this story, we begin with a few words from her clients to show the impact she has on her quest for the greater good. “This ride has been a rough one and I am so glad that it was you that led me through it. You have an ability to make me think and speak about events and feelings that I have always denied…You reminded me, in your quiet way, that I was sane and present.” “ You saw the unseeable, your boundaries were impeccable, your compassion grand, your skills sublime. I felt seen, I felt known, I felt safe, I felt healing. I will have you in my heart always.” Pat has been a Registered Nurse for 47 years. She is a well-rounded skillful and knowledgeable clinician. She also brings a creative depth to her work as an RN with a degree in Fine Arts and a Canadian Nurses Association Psychiatric/Mental health certification, as well as a certification in Sensorimotor Psychotherapy – an innovative and profound Psychotherapy approach to working with trauma directly in the body. She is a recipient of the PAC Group inter-professional Teaching Award from Peter Boyd’s Academy with her team in 2003 and a recipient of a teacher’s award from WCH in 2012. In addition to her work with clients, she teaches in trauma seminars and supervises students from Ryerson and the University of Toronto.

Adversity Pat works heroically day in and day out. In her work as a mental health nurse 18 HOSPITAL NEWS MAY 2017

and trauma therapist Pat works with the most vulnerable of clients – individuals struggling with significant sequelae of childhood trauma. In her 1:1 and group therapy Pat works daily with clients who lived through childhood trauma and often are challenged by symptoms consistent with complex Post Traumatic Stress Disorder (PTSD). Pat has learned through 18 years of experience that PTSD leaves many individuals having difficulty functioning in many aspects of their lives. Pat sees clients struggle with severe depression and anxiety. As well they have difficulties with sleep and challenges sustaining work and relationships.



Pat knows all too well that many survivors live with daily flashbacks of earlier traumatic events, are visited with frequent nightmares and it is not infrequent for clients to live in states of dissociation so severe that some of them had difficulty using TTC and other forms of public transportation, or safely moving through the world. Also, Pat would tell you that many of these clients engage in self harming activities, may be highly addicted, and it is not unusual to encounter individuals who move through their days chronically suicidal. It is in this context that Pat comes to work everyday. But Pat doesn’t just come to work, it is the way Pat comes to work that is the main message of this story. Pat works in a multi-disciplinary team consisting of one other nurse, an occupational therapist, social workers, psychiatrists and an art therapist.

Pat does so much for the team including working in WRAP, seeing individual TTP clients, developing groups, writing and research, speaking at conferences, and supervising nursing students. Pat also has her certification in Sensorimotor Psychotherapy (SP) and is one of the SP experts on the team. Pat never assumes she knows more and is always open to new ideas. She is a leader in this field, within this organization, and in the community. She has participated in countless psychotherapy trainings, and has also disseminated her knowledge and wisdom to present at the National and International conferences, WCH grand rounds, at the University of Toronto and GTA hospital wide trauma rounds. She is also a published author and poet. Two of our groups in WRAP and TTP “The Living in A Mindful Body” and “Trauma and the Body” groups are definite legacies she will leave behind for this program and more importantly for all the women who cross our threshold in search of healing and wellness. Pat is always the person that the clients gravitate towards and long to work with. I have seen the care and compassion she shows clients, and the respectful way in which she interacts with each individual which leaves them feeling like they are unique, special and that they matter. The resounding feedback she has been given on a consistent basis is that she is nurturing, compassionate and caring and how her manner of being allows for clients to feel safe and settled here. For many, she represents to them the care they wish they had received as children, and the possibility that it can exist for them now as adults. What a gift. Pat provides individual and group therapy with grace, knowledge and great wisdom. Her commitment and engagement to her work are evident from her passion in sharing her work during supervision and providing others with support as well as clinical advice. She’s not afraid of challenging her peers as well as her clients in a caring and compassionate manner. She has the ability to use her sense of humour

NATIONAL NURSING WEEK 2017 together with her experience and expertise to create a very pleasant atmosphere for those working with her. I also appreciate the time she takes to check in with the interdisciplinary team, to ensure that we are at our best emotionally and mentally, to do this work. I see her mentoring students with wisdom and honesty – and as a preceptor she teaches learners that they need to pay attention to the impact of this work by utilizing supervision and support. She also models for students the importance of identifying and exploring countertransference issues in the work we do. She demonstrates professionalism and a highly ethical practice. Pat is truly warm, approachable, and understanding and at the same time she balances this with being direct, honest and challenging.

Ingenuity, bravery, strength and beyond… Her students admire her too for Pat is a leader in working with modalities in trauma therapy including art based

A HERO(INE) IS A PERSON…WHO, IN THE FACE OF DANGER, COMBATS ADVERSITY THROUGH IMPRESSIVE FEATS OF INGENUITY, BRAVERY OR STRENGTH, OFTEN SACRIFICING HIS OR HER OWN PERSONAL CONCERNS FOR SOME GREATER GOOD. – WIKIPEDIA 2017 approaches and body based approaches to trauma. Here is a collage of quotes that current and past students say about her. “ You have so much very role modeled to me the endless bits and pieces of the therapist I hope to be one day become;” “ You have an incredible ability to make people feel as though they matter around you. I felt like a human, not just another student passing through the building;” “I feel that you are full of wonderful knowledge, creativity and experience that you deliver with empathetic honesty and humour. Thanks for sharing some of your fullness with me;”

Greater good Pat’s clients also have so much to say about Pat. She has been nominated by her clients, many times, through the WCH foundation award’s program. She also keeps in her office a medium sized paper bag full of cards from her clients. One day, Pat let me look through her cards and these are some of the quotes from her clients that I found. “Thanks for Reality!” “Thank you not only for your kindness, but also for your attentiveness and genuine caring for me. I appreciate your listening ear and heart and for your encouragement and helping me heal;”

“The best thing a mind can do is talk to the heart. You do this in book and gesture. It’s a great gift you have Pat;” “This ride has been a rough one and I am so glad that it was you that led me through it. You have an ability to make me think and speak about events and feelings that I have always denied… You reminded me, in your quiet way, that I was sane and present. You truly are an “Angel of Healing;” “ Thank you tremendously for your guidance throughout my journey. You emanate kindness, wisdom, gentleness, a true maturing ability, and there is an instant feeling of safety for me when I’m with you. You have influenced my growth so positively and strongly;” “Thank you so much for making a difference in my life. When I came to you, I was so broken and hurt and confused, not knowing what to say or do. You help me to heal and be able to speak out. You are an awesome therapist;” Pat is a true heroine to trauma H survivors. ■

Nominated by Sue MacRae on behalf of the Trauma Therapy Program clinical team.

Carol Timmings

To Ontario's RNs, NPs & nursing students: Nursing Week is about celebrating practitioners who have the highest public trust of any profession. It's about recognizing the robust knowledge, skills and experience nurses use every day to build a healthier Ontario. And most of all, Nursing Week is about thanking nurses for their phenomenal dedication to Ontarians and to nursing. Whether you are providing evidence-based clinical care, studying, teaching, conducting research, managing a health organization, or influencing healthy public policy, your expertise as an RN, NP, or nursing student is making a profound difference. We thank you for doing our profession proud and striving to make the health system stronger.

RN, BScN, MEd (Admin), President, Registered Nurses’ Association of Ontario (RNAO)

Doris Grinspun RN, MSN, PhD, LLD (hon), O.ONT., Chief Executive Officer, RNAO

Happy Nursing Week.



#YESThisIsNursing We are excited to celebrate Nursing Week with our Nurse Practitioners, Registered Practical Nurses, and Registered Nurses! We recognize the vital role that mental health nurses play in supporting individuals, families, and communities living with mental health challenges to improve their quality of life. Working collaboratively within the interprofessional team, and with patients and families, our nurses support the provision of effective, safe, and quality care. They steadfastly advance a Recovery environment and demonstrate their on-going leadership in the specialty of mental health practice by embracing models of care that focus on co-design and improved patient outcomes. Our nurses demonstrate their commitment to practice

excellence through participation in leadership development opportunities such as the Dorothy Wiley Health Leaders Institute and presenting the important work they are doing to optimize patient care at various conferences. They show their expertise in mental health and geriatric nursing through their pursuit of specialized mental health certifications, including the Canadian Nurses Association specialty certification. We are proud that our organization has been awarded with the 2017 Employer Recognition Award by the Canadian Nurses Association and applaud all of our nurses who have achieved their specialty certification. Thank you to our nurses for supporting and empowering our patients through their Recovery journey.

Jessica B S

he came in like a wrecking ball‌in the most respectful, compassionate, culturally competent, ethical way possible! Prior to her employment in Interior Health just over a year ago, Jessica was a street nurse with one of the harm reduction agencies contracted to deliver client based services. During this time Jessica tirelessly advocated for new and innovative ways to deliver services and is currently involved in evaluating one of her earlier projects – safer foil inhalation for persons who smoke drugs. From the beginning Jessica has been dedicated and committed to her role as

harm reduction coordinator. One of the key barriers in the early days of the Public Health Overdose Emergency was the lack of access to Take Home Naloxone kits in the community and the inability of harm reduction contracted agencies to be able to dispense kits to clients due to system barriers. Jessica very quickly identified this gap, engaged with key internal and external partners on how to remove these barriers, and once removed, developed the educational and training resources required to roll out the Community Overdose Prevention Program. At the same time Jessica worked in partnership with epidemiologists and Mental Health Substance

Thank you to our nurses at Ontario Shores for supporting and empowering our patients through their recovery journey. #YESThisIsNursing!



a Bridgeman

Harm Reduction Coordinator Interior Health Use programs to develop a surveillance process for external partners to report overdoses that occur in a community setting and to increase communication between organizations. Interior Health (IH) has responded to the Public Health Overdose Emergency by implementing various strategies. Jessica has been instrumental in providing leadership and insight to the IH Overdose Response Team Section Leads who are working towards developing and implementing Safer Consumption Services (SCS) and Overdose Prevention Sites (ODPS). Jessica has been working in collaboration and partnership with educators and the Professional Practice Office to develop and implement educational resource materials to support staff in IH as health professional regulations are amended to increase the capacity of staff to distribute and administer naloxone in acute and community settings. Through all of this, Jessica has never lost sight of who the most important people are in the overdose response strategy – the people who use drugs and their families. She tirelessly advocates for the inclusion of peers in all new and ongoing harm reduction strategies and does not hesitate to identify and address situations where peers are being discriminated and stigmatized against and seeks to find shared solutions to reduce these impacts. Jessica has been co-facilitating the Compassion, Inclusion, and Engagement project in IH with First Nations Health Authority and BC Centre for Disease Control (BCCDC) to bring healthcare workers

and peers together to begin to break down barriers, provide safe spaces, and increase dialogue between both groups. Jessica is a true hero that inspires others to join the battle against addiction. Her dedication, courage, kindness and compassion towards those she serves is remarkable. Recently, Jessica was late for an opioid overdose response strategy and planning meeting and apologized stating that she has just been in the back alley with a colleague administering Naloxone to an unresponsive individual. So she saves a life and gets right back to the priority work! With a background in acute psychiatry, emergency mental health, and community addictions, Jessica is a passionate advocate for harm reduction and has worked tirelessly to save lives by expanding availability of naloxone to those most at-risk of an overdose. In 2016, Jessica’s work ensured that over 4,000 Take Home Naloxone (THN) kits were distributed to people who most need them in communities within the Interior Health region. She has become an essential component to the provincial overdose emergency response in Interior Health. Jessica helps to create policy that saves lives and reduces poor health outcomes without discrimination, barriers or bias. Jessica is a champion for identifying and responding to health inequities. Through sheer determination, Jessica has been the key force in changing organizational norms and increasing awareness, decreasing stigma and savH ing lives. ■




Nominated by: Paula Araujo, Kathy Williams, Lorena Hiscoe, Dr. Silvina Mema, Gillian Frosst, Michelle McWhirter



Tricia Newport

Whitehorse General Hospital, and Doctors Without Borders/Médecins Sans Frontières (MSF) Canada


ery few nurses working for MSF Canada have inspired me and many of my colleagues as much as Tricia Newport from Whitehorse, Yukon. She is one of the most dedicated, selfless and passionate healthcare professionals I know, always putting the world’s most vulnerable patients first – no matter if they are Syrian refugees in Lebanon, malnourished children in Chad or vulnerable First Nations communities in northern Canada. She is a true humanitarian, and a great leader who inspires those working with her. Helping others has been her dream since she watched news reports about the famine in Ethiopia in the 1980s as a 10-year old. After working as an outdoor guide and social worker in the Yukon, the Oakville,

Ontario native studied nursing because she wanted to do humanitarian work with MSF. Her first assignment was in Djibouti in 2009, and she has since dedicated much of her career to treating patients in the world’s most difficult humanitarian crisis hotspots. In total, she spent about 50 months on assignments with MSF – working in the Democratic Republic of Congo, Chad, Cameroon, South Sudan, Niger, Lebanon, Greece and Iraq – while increasingly taking on greater leadership positions. In order not to lose touch with the Canadian healthcare system, Tricia works as a nurse at Whitehorse General Hospital between her overseas assignments. In 2014, she completed a Master in Public Health in order to better serve people in need.

THANKING Ontario’s RPNs and all other health professionals during

NURSING WEEK! As we celebrate Nursing Week, the staff and board of directors of RPNAO would like to recognize and thank all of our colleagues and partners, not only in the nursing profession, but throughout the entire health care sector, for the incredible work they do, each and every day. We would also like to take this opportunity to recognize the province’s registered practical nurses (RPNs) for the invaluable contributions they make. As the health care system continues to evolve, RPNs continue to showcase their knowledge and their expertise in a wide variety of settings, making positive differences in peoples’ lives and leading innovation at the point of care. During this special week, we would like to recognize and thank all nurses and other health care practitioners for the amazing and selfless work they do.

While in the field, she works tirelessly to make sure patients get the best treatment possible, while at the same time trying to understand local complexities and cultural beliefs. Colleagues notice that she always remains calm, no matter how tense the situation on the ground is, and that she is always looking for innovative ways to cope with emergency situations. During a malaria outbreak in South Sudan, for example, the rainy season flooded the roads, so no one could get to the hospitals for treatment. To reach patients, Tricia and her team assembled a “motorcycle gang” to carry supplies to 15 villages, where they had trained people to treat the outbreak. Dr. Rogy Masri from Toronto, who has worked with Tricia in Lebanon and is currently a member of her team in Iraq, where she is the medical coordinator, calls her a true leader.” She is


loved by all and respected by her entire team. She exudes kindness and has the thoughtfulness to fully understand the most dire situations.” Masri also describes Tricia as an ‘unsung hero’ who is always humble and reluctant to be recognized for the incredible things she does. He says she is one of the masterminds behind the establishment of the only fully operational healthcare facility in East Mosul, Iraq, serving a population of over 500,000 people, but that she refuses to take any credit. Tricia is also incredibly resilient and ‘tough’. While some fieldworkers struggle with the basic living conditions in many of MSF’s field projects, Tricia considers them as almost luxurious as she lives in a shed without any electricity or running water deep in the Yukon’s wilderness when she is back in Canada. Her daily Yoga and meditation practice keeps her grounded, both in the Canadian North and during assignments in the world’s humanitarian H crisis hotspots. ■


Nominated by: Claudia Blume, MSF Canada 22 HOSPITAL NEWS MAY 2017



Donna McFaul, RPN

was the recipient of the 2016 RPNAO Award

of Excellence in the Care of Older Ontarians, also known as ‘The Martha Award’. Donna is a VON Care Coordinator with the Assisted Living Services High Risk Seniors Program in Belleville.





List of Nominees

2017 Nursing Hero Awards Kwasi Adu-Basowah, Centre for Addiction and Mental Health Francis Agapay, Centre for Addiction and Mental Health Emelia Akoto, Runnymede Healthcare Centre Alison Armstrong, London Health Sciences Centre Kerri Ashforth, Children’s Hospital of Eastern Ontario Barbara Bare, Interior Health Frances Barry, The Hospital for Sick Children Joan Barthel, Hamilton Health Sciences Melanie Basso, BC Women’s Hospital & Health Centre

Eliza Cheung, Mackenzie Health Corinne Cipra, Brockville General Hospital

Erlinda Gallardo, St. Joseph’s Health Centre

Maria Kobylecky, Trillium Health Partners

Rebecca Gill, Kingston General Hospital

Stella Maria Kozuszko, Toronto General Hospital (UHN) HM

Gabriella Golea, Centre for Addiction and Mental Health

Alfredo Cootauco, Runnymede Healthcare Centre

Laura Catherine Grace, Kingston Health Sciences Centre

Barb Cox, Sunnybrook Health Sciences Centre

Pam Green, Holland Bloorview Kids Rehabilitation Hospital

Alice Coyne, Hamilton Health Sciences Centre

Alyse Hansen, Children’s Hospital of Eastern Ontario

Cathie Cullen, Waterloo Region Sexual Assault/Domestic Violence Treatment Centre

Sandra Harriott, Sunnybrook Health Sciences Centre

Karla Custodio, University Health Network Jennifer Dela Cruz, Trillium Health Partners

Emma Harris, Peterborough Regional Health Centre Philip Harris, Hamilton Health Sciences Centre

Odette DeSouza, Trillium Health Partners

Elizabeth Hasler, Southlake Regional Health Centre

Colleen Berngot, St. Joseph’s Health Centre

Meghan Donohue, Sunnybrook Health Sciences Centre

Diana Hauser, Interior Health

Trupti Bhavsar, Runnymede Healthcare Centre

Ada Du, St. Joseph’s Health Centre

Denise Boudreau,

Chantel Duhaime, Children’s Hospital of Eastern Ontario

North Bay Regional Health Centre Jessica Bridgeman, Interior Health (F) Deborah Brown, Sunnybrook Health Sciences Centre Elena Cacchione, University Health Network Rosemary (Rose) Cameirao, Markham Stouffville Hospital Janice Carr, Centre for Addiction and Mental Health Diane Charters, Trillium Health Partners

Christine Hezarkhani, Trillium Health Partners John Hobart, Northumberland Hills Hospital

Kathi Evans, BC Children’s Hospital

Anne Howison, Brockville General Hospital

Jolyne Fadyshen, Thunder Bay Regional Health Sciences Centre

Sivi Joachim, Centre for Addiction and Mental Health

Amy Farrow, Brant Community Health Care System

Nisha Joy, Runnymede Healthcare Centre

Maria Ferreira, Centre for Addiction and Mental Health

Geeta Juta, St. Joseph’s Health Centre

Eileen Fisher, St. Joseph’s Health Centre

Lynn-Ann Keats, University Health Network

Brenda Fraser, Children’s Hospital of Eastern Ontario

Judy Keely, Children’s Hospital of Eastern Ontario


Michelle LaFreniere, BC Cancer Agency Miranda Lamb, Sunnybrook Health Sciences Centre Emily Lamothe, Peterborough Regional Health Centre Diane Leber, University Health Network Anne LeMesurier, St. Joseph’s Health Care London Bonnie Leung, BC Cancer Agency Mu-Ying Lin, Runnymede Healthcare Centre Danielle Lumibao, Holland Bloorview Kids Rehabilitation Hospital Cathy Lyle, Providence Care, Kingston Andrea Machacek, Interior Health Christine Magyar, Interior Health Debbie Mahoney, Markham Stouffville Hospital Neil McBride, London Health Sciences Centre Erin Mcinnis, Interior Health Karen McNeil, Peterborough Regional Health Centre Irene Mesic, Trillium Health Partners Lois Millar, St. Mary’s General Hospital Angie Miller, Markham Stouffville Hospital


Mary Miron, Cornwall General Hospital

Saundra Small, Runnymede Healthcare Centre

Krista Morgan, Peterborough Regional Health Centre

Harvinder Soni, Centre for Addiction and Mental Health

Wendy Moulsdale, Sunnybrook Health Sciences Centre

Gina Stokes, Sunnybrook Health Sciences Centre

Heather Murray, North Bay Regional Health Centre

Jennifer Storie, The Hospital for Sick Children

Edsel Mutia, North York General Hospital

Emma Taylor, Northumberland Hills Hospital

Phuntsok Namgyal, Runnymede Healthcare Centre

Hermelinda Tenorio, North York General Hospital

Elisabeth Nardi, The Centre for Addiction and Mental Health

Nancy Tran, Centre for Addiction and Mental Health

Tricia Newport, Whitehorse General Hospital and MSF Michael Nguyen, Runnymede Healthcare Centre Sadie NormanMclure, Mackenzie Health Barb Ogar, Southlake Regional Health Centre

Younten Tsomo, Centre for Addiction and Mental Health Irina, Vinogradova, St. Joseph’s Health Centre Rose Wang, Runnymede Healthcare Centre Tracie L. Walpole, Dunnville War Memorial Hospital

Jane Penny, BC Cancer Agency

Barb Ward, Brockville General Hospital

Jun Qin, Centre for Addiction and Mental Health

Dana White, Brockville General Hospital

Gloria Rego, Trillium Health Partners

Kyra Wilson, Centre for Addiction and Mental Health**

Margo Roberts, Centre for Addiction and Mental Health

Carrie Winslade, Sunnybrook Health Sciences Centre

Carmen Robinson, Runnymede Healthcare Centre

Patricia Woods, Women’s College Hospital

Annette Ruby, BC Women’s Hospital and Health Centre

Barried Xavier, Runnymede Healthcare Centre

Retu Sapple, Runnymede Healthcare Centre

Rodney Yu, The Hospital for Sick Children

Trudy Sharpe, Providence Care

Erin Zaydik, Trillium Health Partners


Gabriella Golea

The Centre for Addiction and Mental Health


s a nursing expert in the field of mental health nursing, Gabriella Golea, RN contributed much to the development of various nursing practices and policies at CAMH over a span of 30 years of dedicated service. She helped establish CAMH’s very first Nursing Practice Council as a testimony to her belief that nurses, regardless of their role across the organization, should have a say in decisions that affect their work life and the quality of care their patients receive. She has also been a strong advocate for the care of seniors with mental health and addiction issues, having played a pivotal role in establishing CAMH’s Geriatric Mental Health Program. With the founding of CAMH in 1998, Gabriella (or “Gaby” as she has become known to staff and clients alike), was charged by the Chief of Nursing at the time to develop a unifying vision and practice model for nursing within the organization’s interprofessional context. This was no easy feat, since Gaby had to reach out to nurses across the four founding organizations that comprised the newly formed CAMH. This was further complicated by the fact that some nurses and clinical areas did not have access to computers or e-mail. She connected with many nurses (and non-nurses too) the old-fashioned way – going out to meet them in person in their various units. Once a new structure for nursing practice and expectations were drafted for the organization, Gaby participated in the development of ongoing education to help staff nurses adopt new practices and adjust to new ex-

pectations. As with any major change, some nurses were skeptical about, or slow to take up, new practices, which no doubt taxed both Gaby’s patience and resilience. However, Gaby met each challenge with a cheerful demeanor and kept everyone focused on a common priority – excellent mental healthcare for all patients, families and communities. Gaby then moved on to CAMH’s Geriatric Mental Health Program, a program that was floundering in the mid-2000’s. Gaby worked tirelessly to raise practice standards in the program but also to attract both new recruits of all professional stripes, and additional funding to explore innovative interventions to support mentally-ill seniors outside the hospital and in the community at large. Gaby helped to re-structure services using a playbook she called “creating a culture of care”. Her playbook started with a simple vision: “Everyone who touches the Geriatric Mental Health Program, whether a patient, a family member, a staff member, or a community member, leaves the program a better person”. She regularly met with staff across units and outpatient clinics. She shared their joys and cried with them during challenging or particularly trying times. She attended countless weddings, baptisms, bar mitzvahs, and recognition events of both staff and patients. She also held the hand of a female patient with terminal cancer who died on one of the units – the patient had no family and did not want to die alone. There were many other eulogies and memorials for patients and staff that Gaby attend-



ed; in fact, Gaby was often sought out to say a few words about the departed individuals because her words were always authentic, always kind, always compassionate. In addition to her kind soul, Gaby has been an exemplary administrator. She recruited a superb management team and worked closely with them to define service priorities for the patient population in their care. Gaby would often say that the two prerequisites she looked for in anyone she was recruiting was that they had to be nice and they had to be smart, speaking to the need to have clinicians who were both human and compassionate in their approach to elderly patients, but who were also knowledgeable and armed with best practices and current skills in mental health elder care. These issues are close to my heart because for the last two years of my mother’s life, I navigated the healthcare and seniors’ mental healthcare system in Toronto with her. We experienced a system that was more about keeping people alive than about the quality of that life. I had heard about the great care that her Geriatric Mental Health Program had been providing. I was initially reluctant to bring my mother to CAMH because I worked there, but, having exhausted numerous other care possibilities, I decided

to approach Gaby. From the start, I felt that Gaby had my mom and my family’s best interests in mind. Gaby was always checking in with us. No matter how busy her schedule, Gaby took the time to answer our questions, was always compassionate and sensitive to our needs. was always kind, caring and compassionate. I felt blessed that Gaby had entered our lives. Her reputation in the geriatric mental health community extends beyond the walls of CAMH. She was a founding member of the Nurses’ Special Interest Group within the International Psychogeriatric Association and her efforts contributed to new approaches to the care of seniors suffering from the behavioural and psychological symptoms of dementia. I have also spoken to colleagues who have had the pleasure of working directly with Gaby and her team of professionals both in CAMH’s geriatric services and in the Professional Practice Office. They all speak of Gaby’s kindness and compassion and steadfast focus on ensuring patient safety and quality of care in the mental health setting. I appreciate this opportunity to nominate Gabriella Golea in recognition of her contributions to improving mental health nursing practice and geriatric mental health nursing in our H hospital, our city and beyond! ■

Nominated by: Aurora (“Rory”) Kohari



Lois Millar St. Mary’s General Hospital, Kitchener


hen Registered Nurse Lois Millar began her career more than 53 years ago at St. Mary’s General Hospital in Kitchener, patients smoked in their beds and nurses washed their ashtrays at the start of each shift. Syringes

and IV bottles were made of glass. Patients having gall bladder surgery were admitted for two weeks. And when a doctor approached the nursing station, all nurses stood up. Fast forward to 2017 and on her 75th birthday, Lois was earning her recertifica-

tion for Advanced Cardiac Life Support at St. Mary’s, where she continues to work in the hospital’s busy emergency department. “I like learning new things,” she says. “The secret is keeping updated.” She tried retirement in 2004, but within a couple of months returned to St. Mary’s on a casual basis. “I missed it,” she says. “The staff are like family and I like to be there for the patients.” When electronic charting was introduced in the emergency department, Lois was the first one to dive in. “Lois truly embraces change,” says Kathleen Demers, who worked with her in the department as a nurse, educator and manager. “She is a shining example for every new nurse of the power of a positive individual.” “Lois is genuine, honest and always available for her team,” adds Lisa Pell, her current manager. During her tenure at St. Mary’s, Lois has worked in every clinical unit with the exception of the operating room. She spent 25 years on the intravenous team. She currently works day shifts in the emergency department, sometimes up to 30 hours a week. For the past 11 years she has also volunteered at the YMCA in its wellness program. Lois values her role as a mentor for younger nurses and they are generally

eager to learn from her. “They’ll say ‘you’ve got all this knowledge. What do you think?” She believes staff at St. Mary’s continue to live the mission of compassion and respect that is the legacy the hospital’s founders, the Sisters of St. Joseph of Hamilton. During Lois’ early years at St. Mary’s, the sisters lived onsite, held all key administrative roles and ran the kitchen, making butter tarts and jam and serving a hot breakfast to staff at the end of a night shift. Long gone are the early days of Lois’ career when nurses had time to give every patient a nightly backrub. The pace and complexity of the role is vastly different now. “Sometimes you think you’re not doing everything you can for patients and families,” she says. “But it’s what you put into it. You’ve got to prioritize and think ‘what is going to be most important for each patient?” Kathleen Demers says “Lois is everything a nurse should be. She is caring, but also no-nonsense. She transcends time.” Lois’ philosophy is simple. “Do something you love, surround yourself with positive people and do not live in H the past,” she says. ■

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We are Ontario’s nurses.

Representing 64,000 Registered Nurses and allied health professionals.

Nominated by Anne Kelly 26 HOSPITAL NEWS MAY 2017

Celebrating the profession. It takes dedication to be a nurse. An extensive education. Long hours gaining experience and skills. And a lifetime of compassion. It’s not only a profession, it’s a calling.


Debbie Mahoney Markham Stouffville Hospital


t’s no surprise to anyone when they hear that a nurse works long hours – 12 hour shifts are the norm, when your profession is caring for patients in a hospital. But a 48 hour shift is what Debbie (Deb) Mahoney voluntarily offered a family in need, when she slept over for two nights at the family home to help care for a paediatric patient in her final stages of life. Deb is a registered nurse, at Markham Stouffville Hospital. She has worked at the hospital for close to 17 years, in both the emergency department and the oncology clinic. At the clinic Deb usually cares for adult cancer patients, and it was here, that Deb met *Rachel.

starts, and they require a different type of care. After getting to know the family and treating Rachel, Deb not only became a trusted care giver but a part of the family. She learnt that the family was in much need of support, they had previously tragically lost another child from the same disease. Deb took this knowledge to heart and made it her mission to give Rachel and her parents the best care possible.

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Rachel, seven years old, was a paediatric patient at SickKids in Toronto. But upon hearing that the weekly trips downtown were exhausting Rachel and her family, Deb immediately agreed to make accommodations to take on this new younger patient. Deb wanted Rachel and her family, Stouffville residents, to be cared for in their own community. For over a year and a half Deb provided care to Rachel each week, and sometimes, twice a week. Deb is known as MSH’s resident intravenous expert and she made sure all the nurses at the clinic were armed with the knowledge to assist a paediatric patient. Caring for a seven year old is very different than caring for an adult – there are smaller transfusions, have harder intravenous

Then that fateful day came along, when it was Rachel’s (who was then nine years old) time to pass. Deb lived up to her personal promise of providing exceptional care to this family. She offered to stay with the family. The family welcomed Deb’s generous offer. So following her regular hospital shift caring for other patients, rather than heading home for well-deserved rest, Deb headed over to support Rachel and her family in their greatest time of need. At their time of anxiety, stress, and sadness, Deb was able to support Rachel and her parents. Her presence and nursing expertise kept Rachel comfortable and allowed Rachel’s parents to be grieving parents, and not worry about administering medications.

Rachel was able to die at home surrounded by the love of her family and under the steady watchful eye of Deb. Deb slept over for two nights and was

at Rachel’s bedside when Rachel’s journey had come to an end. *Name of the patient has been H changed in the story ■

Nominated by: Dr. Andrew Patterson, Chief Rehabilitation and Palliative Care, Markham Stouffville Hospital 28 HOSPITAL NEWS MAY 2017

Trillium Health Partners



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National Nursing Week is a time to acknowledge the commitment, dedication and professionalism that our nurses bring to their practice each and every day as they provide exceptional patient care. Our more than 3,800 nurses at Trillium Health Partners wish to thank the allied health professionals, physicians, support staff, volunteers and learners who work together with them as partners in creating a new kind of health care. We are proud to work together as part of a team!

Better Together


Elisabeth Nardi The Centre for Addiction and Mental Health


t was an ordinary day in Downtown Toronto. I had just finished my appointment, and was on my way out. My mind was consumed with suicide, and I saw an opportunity, and decided to take it. There I was, standing on top of the parking garage, contemplating jumping and ending it all. As I stared at the pavement below me, I saw security and some other people run out. That’s when I met Elisabeth. I got down off the ledge, and Elisabeth instantly held my hand and talked to me as we walked down to the emergency room. Once we got there, Elisabeth was my nurse, and we sat down to talk and work through what I was feeling. Lis was very compassionate and genuine, and this made it easy for me to express my feelings. She talked to me in a way that made me feel like a person who


was struggling, rather than someone who was a problem. I felt supported and cared for. As someone who struggles with multiple diagnoses’, including major depression and borderline personality disorder; that is something that is very important for me to feel. Elisabeth’s care has encouraged me to reach out and ask for help, rather than automatically reverting to problematic behaviours. I continued to go back to CAMH’s emergency room, hoping that Elisabeth would be there, and maybe even possibly be my nurse. Majority of the time, that wasn’t the case – so I received help from CAMH’s other nurses. But, when it was the case, my heart and mood were instantly lifted. I knew that I was going to get the help that I needed. I distinctly remember one situation where I was in the crisis unit, and I had cried my self to sleep while trying




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to control and manage my urges and emotions. This took a lot of energy out of me, and I just hoped that tomorrow would be a better day. Tomorrow arrived, and I was woken up by a familiar voice. I rubbed my eyes and hoped what I was hearing was true‌and it was. I sat up a and smiled, and said ‘Oh my gosh, hi Lis!’. I was so happy to see her, and to have her as my nurse for the day. I could feel my anxiety lower, and my heart beat with joy. I am so thankful to have ever met Elisabeth. She was the very first nurse that I had at CAMH, and after just one encounter, I had a sense of peace, hope and serenity. Elisabeth’s kindness, compassion and


genuine love and care for her patients shows just how much she values her job as a nurse. As a patient of Elisabeth’s, I can sincerely and whole-heartedly say that without her, I would not be the person I am today. Everyday I continue to struggle with mental health, and it’s anything but easy. But from the few interactions that I have had with Lis, she has inspired me in a way that words cannot even begin describe. She has given me the ability to believe in myself, and to believe that it is possible to get better. Words cannot express how thankful and grateful I am to have had the opportunity to have Elisabeth H Nardi as a nurse. â–

*Elisabeth is now a nurse at University Health Network. Nominated by: Carleigh A. Loshusan

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716.829.8400 MAY 2017 HOSPITAL NEWS 31



The Nurse

By Roopdai Mohotoo and Nita Marcus Florence Nightingale, the lady with the lamp, Mother Theresa in the refugee camp, Caring, compassionate, gentle and kind, A more noble profession, one could not find. The nurse is the doctor's eyes and ears, Records any changes, allays patient fears, Monitors rhythms, takes vital signs Administers drugs, sets up IV lines. The nurse is highly trained in her skills, To assist in the healing of wounds and ills, In the OR, wards or critical care, Her presence unnoticed because she is always there. With devotion and pride, she nobly serves, Though pressures, demands, may fray her nerves The nurse lowly paid, in gold is her worth, For she's truly god's angel sent down to earth by.

Eileen Fisher

St. Josephs Health Centre


was admitted to the Child and Adolescent mental health unit at St. Joseph’s during mid-January, and was discharged 2.5 months later. To be brief, I didn’t think I was even going to make it until Christmas, but I did. Shortly after the new year, things for me starting going downhill in a way that I saw unfixable. I was depressed, tired, and at peace with not being alive anymore. Being admitted to the St. Joseph’s 3L unit put everything on pause. The staff there were amazing, but there is one nurse in particular that sticks out in mind. She has gone above and beyond for me during my two month stay on the unit. Her name is Eileen Fisher,

and she’s one of the biggest reasons why I left that unit with more hope than I’ve had in a while. There were times when I’d be bawling my eyes out thinking that life was never going to get better, and she’d knock on my door and listen to my ramblings for as long as I needed. When I started to get passes off of the unit, I’d sometimes come back with tears in my eyes. Each and every single time Eileen would let me back onto the unit, it was like she would lend me a piece of her heart and say something that would make me realize that there are actually kind hearted people in this world. Every time I left for a pass, she made me promise to call the unit and check in with her, and to come back ear-

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ly if I needed to. She’d wake me up most mornings with a smile and a short pep-talk that would help me out of bed. She’d tell me that I was loved, that I was irreplaceable, and that there was a place for me in this world. She would bring me hot chocolate on my bad days, and sit with me and chat on my good days. This woman is one of the most kindhearted individuals that I have ever known, and that is why I’ve decided to send my story in. Eileen Fisher deserves so much praise for what she does, and my hope is that my story can help shine light on all the amazing work that she has done H and continues to do. ■ Nominated by: Anonymous








Cathie Cullen

Waterloo Region Sexual Assault/ Domestic Violence Treatment Centre


would like to nominate Cathie Cullen as a “Nursing Hero”. Cathie is a Senior Forensic Nurse with the Waterloo Region Sexual Assault/Domestic Violence Treatment Centre. Cathie has been a forensic nurse with our centre for approximately 15 years. Cathie demonstrates care and compassion with every client she sees but her recent interest in human trafficking has allowed her to connect with victims in a way that many people can’t. During one call, the victim’s trafficker attended the hospital and physically removed the victim from the emergency department. When Cathie attended the hospital, she found the couple sitting in the Tim Horton’s which is in the lobby of the hospital. Cathie walked over to

the victim and introduced herself and stated that she was ready to see the client at which point the client complied. Cathie and the on-call Social Worker were able to provide support and treatment, allowing the victim to have a shower, a nap, some food and drink and a change of clothes. Safety planning was also done. The victim connected to Cathie and at one point asked if she could go home with her. Cathie is eager to assist other nurses and passes her knowledge onto them with no hesitation. In our region, Cath-

ie is considered an expert in “strangulation” and eagerly shares this information with Crown Attorneys and the Waterloo Regional Police Service. In partnership with police, she has assisted in the development of on-line training for all Waterloo Regional Officers on signs and symptoms of strangulation and what questions that should be asked. Cathie also provides training to all new police recruits, EMS staff, nursing staff, students and other professionals. In addition to being part of the oncall team, Cathie also assumes the following responsibilities: • training and education • ensures that supplies are maintained at the two hospitals we provide service to

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• assists in interviewing, orientation and training of new nurses • provides leadership and mentoring to other nurses on the team • assists with day to day activities with the program • assists in the development of standard work and processes Cathie is a Nursing Hero in many ways and the above just outlines a few. I hope that you too will consider her a H Nursing Hero. ■

Nominated by: Julia Manuel, MSW, RSW, Manager, Sexual Assault/Domestic Violence Treatment Centre



Rosemary (Rose) Cameirao

Markham Stouffville Hospital


aturday at Costco is usually a routine shopping experience for most people. Shoppers are in the busy aisles, finding all the things they need and are rushing to the cash register. On June 4, 2016, Rosemary (Rose) Cameirao was just like every other shopper except when she used her skills, training and quick thinking to save a life. When you hear someone shout “Call 911” and you’re a nurse, your instincts kick in and you’re doing everything you’ve been trained to do – even if you are not an emergency responder. As a registered nurse at Markham Stouffville Hospital’s (MSH’s) paediatric clinic and inpatient unit, and NICU, Rose supports and cares for our youngest patients – from newborns to 18 years old. She is amazing with our patients and their families, including new moms who have been discharged after giving birth. She is extremely patient and conscientious always making

time to listen to all their concerns despite a busy schedule. Rose used the same care and emotional support she uses at MSH for a 67 year old woman named Mary who choked on a hot dog at Costco that day in June. She was lifeless when Rose went to her – she performed CPR three times and the hotdog popped out. Mary immediately came to and was breath-


ing. Rose then continued to comfort Mary and her husband, Joseph until EMS took them to the Emergency Department at MSH. Despite all of this happening on her day off, Rose literally went the extra mile and picked them up at MSH when Mary’s care was complete to bring them back to Costco to get their car. She also helped with the incident report at Costco and even asked for their money back on the hotdog. Costco management did much more than that – they paid for the ambulance and all their groceries – Rose even got a free chicken! As one of Rose’s colleagues at the hospital, I was amazed when she shared this story with me. But I wasn’t surprised. Knowing Rose, this is exactly how I would have expected her to act. Rose was so concerned about everyone around her and directed everyone at the scene to make sure everything and

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everyone was taken care of. Shoppers and staff at Costco saw this amazing side of Rose for a few minutes. Her colleagues and the families she cares for at MSH see this side of her every day she comes into work. Rose makes sure that everyone is taken care of and provides emotional support and reassurances to all involved. Myself and her other colleagues at MSH have a lot of respect for Rose, she is an outstanding, supportive and very giving person and nurse. We are very lucky to have her in our MSH family and the Markham community. She has been at MSH since the day it opened 27 years ago – she embodies MSH’s philosophy that patient care is at the H centre of everything we do. ■

Nominated by: Wendy Cheung

Nurses are with us every step of the way. Thank you from OsgoodePD.

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Elizabeth Hasler

Southlake Regional Health Centre


rs. Elizabeth Hasler, better known as Liz, is one of our senior most nursing staff members in our department of Psychiatry; she is the team leader for our Schizophrenia Clinic. She recently was presented a staff loyalty award after completing thirty years at Southlake Regional Health Centre. She manages a heavy case load of complex patients who have schizophrenia, which is a challenging population. Her work experience is quite broad, with a wide scope of patient skills. Mrs. Hasler started her career at Southlake Regional Health Centre in 1973 at surgical floor. In 1977 she took maternity leave then returned as part time. In 1986 she worked at a Rehabilitation unit, and also worked on the Nurses Float team, and chronic care. In 2000 Mrs. Hasler worked on neurology and orthopedic rehabilitation unit. In 2006 Mrs. Hasler started her full time position in Adult Mental Health inpatients. Mrs. Hasler usually starts her day much earlier than her scheduled time. All the team members appreciate her professional attitude, her ability to work long hours and her calm manner. She is always smiling, which puts all the patients and staff at ease. All the work deadlines are easily met due to her hard work. She is respectful towards her colleagues and non-judgemental towards her patients. Her confident manner is underpinned with solid years of experience and a vast clinical knowledge. Her commitment to her patients and staff is outstanding. Mrs. Hasler is the face of providing excellence in patient-centred care, i.e. her work days start early to try and accommodate patients that have jobs to go to and she meets them before the patient leaves for work sometimes as early as 0630 AM. She works tirelessly to ensure patients have their medications whether an inpatient or outpatient, organizing with both nurses and pharmacists to have meds ready when patients need them. She ensures smooth transitions

of care from the inpatient to the outpatient schizophrenia program, her hand overs with patients, their carers and families are considered to be of superior quality. She spends considerable time with families and caregivers as well to support, teach and reassure to provide best possible psychoeducation. Her peers describe her as a constant learner who makes her presence felt at every educational opportunity, she actively participates, even at her own spare time and using her own expenses, which is highly creditable. Her organizational and prioritizing skills are impeccable, for example she arrives early, and will not leave the unit until all needs are met whether a patient or the team needs help. She practises very safely, if she is unaware of a particular clinical matter, she seeks to find answers for the patient, staff and herself. She is genuine, sincere, an ultimate professional, respectful, compassionate about mental health issues and her patients. Mrs. Hasler is quite knowledgeable, as evident in her day to day work. She is a reliable and dedicated nurse. It is a common perception in our department that –‘If Liz is around, things will not go wrong.’ She has a good understanding of psychotropic medications, and invariably includes a psychosocial approach in the treatment plans. Often clinicians have benefited of getting better psychodynamic formulation of patients, after discussing with Mrs. Hasler. Mrs. Hasler is retiring from her job, by the end of this year, but this has not deterred her enthusiasm in any way. Her zeal to work hard is infectious; it promotes a healthy work environment. She is a regular attendee at the local and regional educational programme and all the speakers recognize her avid learning attitude, as she is very vocal during the discussions. On umpteen occasions, I have seen Mrs. Hasler rise up to the challenges secondary to the clinical issues and dealing with them successfully. Her ex-


perience is a great clinical asset, which almost all of the psychiatrist colleagues truly admire and appreciate. Often, she ably resolves the issues, even before others around her can realize. Her pedantic working style, where she takes care of even minutest details is

worth applauding. Her demeanor with psychiatric patients is a perfect role model example for younger staff in our department of mental health. She has very high professional standards. Her knowledge of Mental Health Act is of H high quality. ■

Nominated by: Dr Gaurav Mehta and Janet Giannini

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National Nursing Week May 8-14, 2017

Compassionate. Professional. Respectful. These are the values at the heart of nursing practice at Humber River Hospital. By generating new knowledge, leading health care change, stimulating innovation, implementing best practices, and supporting the education and professional development of students, peers and colleagues, the Humber River Hospital nursing team elevates the health and well-being of patients and families across all clinical programs and services. Congratulations to our nursing team from everyone at Humber River Hospital as you celebrate National Nursing Week 2017.

2017 Nursing Heroes  

A salute to Nursing Heroes and National Nursing Week May 8-14, 2017

2017 Nursing Heroes  

A salute to Nursing Heroes and National Nursing Week May 8-14, 2017