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ProfesSional Training Brochure 2012


CONTENTS Who We Are & What We Do


Keys to Organisational Success


Quality That Counts


Your Future, Your Review Open Programme


Tailored Learning


Bespoke Learning


Online Learning


Courses & Programmes

10 - 11

Clients & Industry Experience

12 - 13

> Manufacturing & Automotive > Construction Industry > Voluntary & Third Sector > Education & Training > Professional Services > HR & Legal

14 - 15 16 - 17 18 - 19 20 - 21 22 - 23 24 - 25

Support & Funding

26 - 30

Course Directory 2



Who We Are TSW Training is an experienced, professional training and development provider with almost 50 years of industry experience. Through hard work and continuous improvement we have experienced steady, uninterrupted growth and have become one of Wales’s most prominent learning and people development providers; a result of our unrivalled customer service, expert advice, and ultimately our leading training & consultancy delivery and support services.

As always, TSW provide training courses with the right balance of materials, practical examples and superb delivery! Nigel Lewis Managing Director 4U Recruitment

Through our enviable training product portfolio we offer an extensive range of industry recognised and accredited qualifications. Delivered by our highly experienced team of trainers and partners these products will have a significant effect on the success of you and your business.

What We Do At TSW we are passionate about ‘Your Business’ and how you can best utilise ‘Your People’; after all they are the life blood of a successful organisation. We are committed to helping you get the best solutions for your people; we don’t just sell training solutions, we help organisations and individuals acquire the right blend of knowledge and skills to ensure ‘The Business’ and ‘Its Future’ are successful.

An excellent course, well designed and delivered. It made me aware of the need for preparing in advance and having confidence in my abilities. Yvette Davies Co-ordinator Age Concern

We deliver this through a portfolio of support services and innovative courses and programmes that are tailored to meet our client’s needs.





Keys To Organisational Success To survive and succeed in this era of rapid change and increased competition organisations must become more flexible, more responsive, and better skilled. Investment in skills development needs to be more practical, with people directly adding value to their business through improved knowledge, understanding and performance. The result of which will be a real and measurable return on investment, not ‘training for training sake’. TSW aims to develop your people’s skills and knowledge to ensure they perform to the best of their abilities so that your organisation achieves a positive sustainable return on its time and financial investment. TSW has a range of expert trainers and consultants that engage learners regardless of their position in an organisation or their learning style. Each of our trainers provides industry-specific experience in their specialist field and can provide contextualised learning that will enable your people to apply their newly formed knowledge and skills in the workplace.


Quality That Counts At TSW we are committed to quality, which is why we are proud to have several professional memberships and quality awards that form part of our bench mark of excellence; we have developed a quality standard that we don’t just quote, we live by.

I felt the course went really well for me and has given me more self belief in my abilities. It’s also shown me not to be afraid of delegating work and how to be more assertive. Carl Aston Supervisor Al-Met

OUR Quality Statement >

We aim to get it right first time, every time, and strive to exceed customer expectations whenever possible.


Our business systems conform to the requirements of BS EN ISO 9001:2008.


Our quality of service is derived from a staff commitment to delivering customer service excellence.


Customer Centric - Quality begins and ends with the customer and we strive to always satisfy their needs. This is reflected in our flexibility - both as individuals and as an organisation.


We build mutually beneficial relationships with customers and suppliers.


We continually strive to improve all quality, from our internal systems to external delivery and business performance.


TSW Training has held the Investors in People Standard for achieving success through people for over 20 years. The Standard supports our culture of continuous improvement and provides us with a framework for improving business performance and competitiveness.

The TSW course was very interesting, I learned a lot of new skills and gained valuable knowledge to use in my work environment. Without this course my ability to foresee and control H&S would be limited. Martin Thomas Manager Lafarge UK

The course was very informative and helpful for both personal and professional reasons. Thank you TSW Training! Tracie Steadman Support Assistant Family Housing Association


Your FuTurE Your business is our concern! At TSW we are committed to raising standards in the professional training industry. Unlike many of our competitors we offer each of our clients a unique opportunity to explore their organisational needs with an experienced advisor in a review called; ‘Your Future Review’.

HOW IT WORKS The review process takes between 1 and 2 hours and is completely free of charge. Each review is conducted on-site or at a location convenient for you. We are passionate about what we do and we really would like to help you!

WHAT IT COVERS The aim of your review is to fully explore your organisational needs and provide supportive solutions and information that will help develop your people.


Your REVIEW! Your Business Initially we collate information about your organisation to help us understand where the business is currently positioned to form a comprehensive situational analysis.

Your PEOPLE In order to determine your organisation’s development needs the advisor aims to conduct a thorough and comprehensive: - Organisational Development Plan - Training Needs Analysis

Your Future We aim to explore where the organisation is headed and where it wants to go; our advisor will help you identify solutions to meet your organisational objectives and needs.

REAL SOLUTIONS In the final part of the review process our trained advisor will collate a full, comprehensive and holistic report on your organisation. In this part of the process we will be able to offer appropriate training solutions for your organisation that are designed to maximise your return on investment and help you achieve the desired learning outcomes.


OPEN PROGRAMME TSW offers a variety of pre-scheduled courses and programmes that are designed to be engaging, energetic and experiential. All of our courses and programmes contain various processes, tools and techniques to give attendees practical, relevant skills that they can transfer straight back to the workplace. We aim to maintain a maximum level of attendance on our open programme to ensure that every delegate gains hands-on experience, and benefits from action learning, group problem solving and interaction with participants from other organisations and industries.

TAILORED LEARNING TSW offers a range of innovative professional training solutions that can be tailored and blended to meet ‘Your Business’ needs. Our tailored programmes offer a cost effective solution by taking a pre-designed programme and adapting it to meet your organisation’s objectives. This might include: > the addition of workplace examples and case studies > strategic and operational learning resources > work-based projects and assignments that reinforce the learning outcomes beneficial to the organisation > additional activities such as team building, action learning sets > a blended approach with online learning


BESPOKE LEARNING If none of our training solutions hits the mark, then why not start from scratch and design an entirely new course to your exact specifications? We have developed fully bespoke training programmes for a range of organisations from various industries. Our fully trained business consultants can accommodate your requirements by discussing them in ‘Your Future Review’ which is designed to determine the solution that best meets your needs.


The aim of TSW’s In-House training service is to meet your organisation’s exact needs; that includes anything you say it does, from the training itself to the subsequent evaluation and feedback service that follows.

Save time, money and resources – Learn Online with TSW. Our state of the art, easy to use e-learning portal has over 400 business related courses for owners, managers and individuals to access. Our system offers ILM accredited and nonaccredited training programmes supported by online assessment portfolios with 360 degree assessor feedback mechanisms. Our amazing online system also offers customisation, monitoring, reporting, knowledge testing and verification facilities.


Courses & PROGRAMMES Management


TSW has an extensive range of accredited and non accredited leadership and management development solutions, designed to meet the needs of the modern organisation. Whether you are an employer looking to develop your management team or an individual looking for career progression into management roles, we can help.

TSW recognises that many companies do not have the necessary resources available to fully manage health and safety. Yet the associated risks of inadequate awareness and preventative measures can have detrimental effects on an organisation.

We offer development solutions to meet the needs of everyone from Team Leaders to Senior Managers.


We offer a variety of courses and programmes that can be delivered to suit your organisation’s needs.




TSW offers an excellent range of quality management and business improvement development programmes suitable for all manner of industries.

TSW understands the needs of both large and small organisations. In a continually changing business environment it is more important than ever to manage the marketing, sales and customer service functions of your business.

These programmes are designed to empower your people to minimise operational defects and waste and improve productivity and service levels. Our range of accredited programmes are delivered by industry specialists.


IRCA INTERNAL & LEAD AUDITOR Courses Environmental Auditing Funded & Non Funded

Our courses and programmes are designed to give real industry experience and practical support to individuals managing or working in these sectors.

Marketing Management Sales Management Customer Service Business Skills CHANGE MANAGEMENT Funded & Non Funded



TSW has developed an innovative range of industry recognised qualifications for those in the teaching or training profession. Our programmes and courses are delivered by experienced professionals that understand the needs of the teaching & training industry.

TSW understands the importance of investing in staff training and personal development, which is why we have developed a range of inspiring courses that are specifically designed to meet your people’s professional and personal development needs.

Train The Trainer PTLLS & CTLLS TAQA Assessor Training Basic & Essential Skills Teacher & Support Quals Training Skills & Practice CIEH & ILM TRAINING QUALIFICATIONS

Stress AWARENESS Assertiveness Skills Motivation Management Communication Skills SPEAKING & PRESENTATION SKILLS NLP

HR & LEgal In conjunction with Hugh James, TSW Training has developed a range of funded industry recognised courses ideal for any business sector.

Employment Law Law & Diversity Handling Sensitive Issues Disciplinary & Grievance Recruitment & Selection Stress prevention Sickness & Absence Performance MANAGEMENT Funded & Non Funded

Every course that I have booked through TSW has been delivered to the highest standards. Their customer service and attention to detail is first class. Centre Great Ltd has undertaken a variety of courses to date with TSW Training Limited and we will continue to do so in the future.

Mike Duffy Human Resources Manager Centre Great Ltd


Our Experience TSW has almost 50 years’ experience working with small, medium and large organisations across a wide spectrum of industry sectors. No industry is the same and therefore it stands to reason that no training should be the same. So at TSW we have invested time and resources to continuously develop our product offering and to ensure that all of our materials are mapped to the latest industry thinking and standards of best practice.

Our Clients TSW’s longevity is a product of our customer centric values which rely on building long term relationships with our clients; our aim is to grow with the businesses we service, helping them to achieve their strategic goals and objectives through the development of their people. We have many glowing testimonials and case studies from satisfied clients which illustrate our professional credibility, industry knowledge, and our dedication and commitment to delivering a quality service. Please ask one our business advisors if you wish to view any of these case studies or testimonials.

Since TSW delivered an In House Effective Negotiation Skills course at our premises, it has enabled the specific group of staff concerned to carry out their role with confidence and professionalism. The course has enabled them to understand the underlying processes involved and they can now manage their own behaviour accordingly. Rilla Morries Business Improvement Manager Careers Wales

Arranging our ILM Level 3 Certificate through TSW Training couldn’t have been easier as they tailored the training to accommodate our chosen modules and were flexible in terms of delivery locations and dates. The biggest factor for us was that TSW provide an e-learning system which educates and tests understanding; it was helpful to receive analysis from this system (modules completed and test scores) as we could easily monitor employees’ progress and offer extra support where required. 10/10! Maxine Knowles HR Manager Volvo Group UK Ltd


Your Industry Our Experience ManufactUring & AUTOMOTIVE


VOLUNTARY & Third sector





ManufactUring & AUTOMOTIVE The Automotive & Manufacturing Sectors In recent years the automotive and manufacturing industries in the UK have undergone major change and faced significant market turbulence. With many businesses relocating overseas it has brought about a revolution in the way UK businesses must run in order to compete effectively in the global marketplace.

Automotive Sector The Institute of Motor Industry (IMI) became the licensed Sector Skills Council (SSC) for the retail automotive sector in September 2007. Since then research across the automotive sector via the Sector Skills Agreement has identified a number of key issues in the industry, namely; > Lack of formal management and leadership skills; to date only 14% of managers in the sector hold a Level 4 qualification and there is agreement that managers need to develop their skills in order to make their businesses more profitable > Lack of customer service skills; The IMI have also reported that the level of customer service skills in the industry is well below what is needed by the sector > Continuing professional development; Career planning, support and CPD need to be built into the framework of an organisation to enhance performance management > Basic Skills levels; It was identified that the level of basic skills amongst industry workers is in need of attention if the industry is to continue to improve. Investment in training will be a major contributor in relieving the difficulties that the automotive industry is experiencing. At TSW we are confident that our extensive range of accredited and nonaccredited training programmes can support organisations in the automotive sector to achieve their organisational objectives.

Manufacturing & Engineering Sectors Research from the Sector Skills Council SEMTA identifies that with the changes affecting the manufacturing and engineering sectors in the UK there is a need for organisations to forecast more effectively in order to remain competitive. The research identified by SEMTA and the Sector Skills Agreement shows that there is a clear need for organisations to focus resources on developing people currently employed in the sectors through up-skilling and progression to higher skill levels. Further research conducted by the Sector Strategy Groups has also identified key priority areas for employers to focus on:


ManufactUring & AUTOMOTIVE > Management and Leadership - The sector needs worldclass management skills to be able to develop business in an international context. Analysis of the UK workforce has exposed a significant skills deficit in respect of Management and Leadership capabilities. Employers have also identified leadership development among intermediate level occupations as being essential in implementing policy throughout the business. > Productivity and Competitiveness - Occupational competence is necessary, but not currently sufficient to compete globally. Skills development and training in ‘Lean’, ‘Six Sigma’, business improvement, new product and process development, supply chain management and project management are essential. > Technical Workforce Development - To support high value added investment, the sectors need to upskill across the board; from skilled operators at level 2, craft and technician at level 3 and technician at level 4. As with other sectors, they need multidisciplined craftspeople, well grounded in the fundamentals and able to develop via training for new technologies and business processes.

Ensinger Ltd have been working closely with TSW for a number of years. TSW continue to offer a number of excellent training courses for our industry. TSW staff are always helpful and professional. I trust the staff I send on their courses will benefit fully from what they learn and this will have a positive impact on our business. Hannah Davies Ensinger Ltd

So how can we help your organisation? At TSW we work with numerous companies in the automotive, manufacturing and engineering industries. TSW has experienced, qualified trainers and consultants ready to help you steer your business to become leaner and more competitive. Take a look at a small sample of the courses and accredited programmes we can facilitate:

> ILM Level 2-7 Leadership & Management Qualifications > IRCA Internal Auditing > IRCA Registered Quality Auditor / Lead Auditor Courses (A17059)

The course was well presented and enjoyable, but above all I gained the confidence and skills I needed to complete audits. Michel Ratcliffe Application Engineer PSM International

> CIEH – Level 2 & 3 Risk Assessment > CIEH – Level 2 Environmental Principles & Best Practice > IOSH – Working, Managing & Directing Safely > NEBOSH – General Certificate > HSE First Aid Qualifications > Statistical Process Control > NVQs in Engineering and manufacturing at levels 2, 3 and 4 > NVQs in management and team leading > NVQs in customer service > NVQs in warehousing, storage and distribution > Lean manufacturing, office and team leader training > Bespoke & Tailored Solutions 15

CONSTRUCTION INDUSTRY Construction Industry The construction industry has recently faced turbulent times and cannot escape the ongoing challenges and difficulties it will face in the coming years. Some of the challenges will be new while others are long standing issues. However, despite the lack lustre business forecasts for the sector, there is light at the end of the proverbial tunnel for UK construction businesses.

Grow Your Business Support for skills and professional development is on hand for UK construction businesses as part of a matrix of measures put in place by the UK government to ensure the construction industry grows during these challenging times. Judy Lowe, Chairman, of Construction Skills Network further commented on the UK construction market in the CSN (2011-2015 Blueprint Report) stating; “Equipping the UK with a well trained, productive construction workforce has always been central to the sector’s growth and success. But it is now essential if our businesses are to succeed and grow, and it’s important to replace the skills lost to the industry during this recession. For that to happen we need to have a very clear understanding of the UK skills picture, including future needs, so that we can effectively plan and invest.” The clear message for the construction industry is that despite market volatility the focus for businesses at this time should be on driving up their performance standards and developing a skilled workforce. Why? Because, as with all previous downturns, there will be an upturn, but will your organisation be ready to respond to the needs of that evolving market?

Help Is On Hand Hopefully, the answer to the above question is ‘Yes!’ We understand that right now your budget might be under scrutiny or review. However, it’s vital for you to maintain the view that the training and development of your workforce is a key investment for growth. We would welcome the opportunity to work with you and ensure you get the best solutions to meet your budget. At TSW we really understand the needs of organisations in the construction industry and have supported many of them, large and small, with a plethora of professional qualifications that have not only raised skills in people and teams but had a massive impact on bottom line profits and performance. We offer first-class training facilities for both trades and management and can work with your workforce on or offsite. We have a team of highly qualified trainers and instructional staff with an excellent in-depth understanding of the industry. This means that the training you receive is to the highest standard. Our promise to you is to deliver a workforce that is skilled, proficient and experienced in the practical aspects required of their role.


CONSTRUCTION INDUSTRY Courses We Offer We currently offer the following qualifications and courses:

> ILM Level 2-7 Leadership & Management > Project Management > NEBOSH General Certificate > CIEH Level 2 in Risk Assessment - Principles & Practice > CIEH Level 2 in Principles of Manual Handling > CIEH Level 2 in Principles of COSHH > CIEH Level 3 in Risk Assessment > IOSH Directing Safely > IOSH Managing Safely > IOSH Working Safely > Environmental Auditing (ISO 14001) > IRCA Registered Quality Auditor / Lead Auditor Courses > > >

(A17059) IRCA Internal Auditing Managing Your Environment Environmental Awareness

> Construction Site Supervision - Building & Civil Engineering > > > >

Level 3 & Level 6 QCF - NVQ Diploma Occupational Work Supervision (Construction) Level 3 QCF – NVQ Diploma CITB Site Supervisor’s Safety Training Scheme (SSSTS) CITB Site Management Safety Training Scheme (SMSTS) CSCS Card Training

CITB - Construction Skills South West delivery team have been working in close collaboration with TSW Training throughout 2011 to provide a portal for the regional construction industry to access Welsh Government management and leadership support. TSW have been instrumental in widening access to leadership and management opportunities for the industry offering affordable, benchmarked training during challenging economic times. Paul Marsh Area Delivery Manager (South West Wales) Construction Skills

> NVQ Level 1-5 / City & Guilds Level 1-5 / BTEC Courses in: > Bricklaying > Carpentry > Multicraft > Painting & Decorating > Plumbing & Kitchen Fitting > Wall & Floor Tiling


VOLUNTARY & Third sector Voluntary & Third Sector The UK voluntary and third sector is rapidly growing, with a reported 170,905 registered charities and voluntary organisations, according to the Feb 2009 Almanac published by NCVO (National Council for Voluntary Organisations). The current economic climate has brought about reform and change in these growing sectors. On 20th October 2010, the UK government announced the results of its long awaited Spending Review and revealed in detail the government’s austerity measures to be rolled out over the next 5 years. Unsurprisingly the government’s main agenda is to cut spending and reduce the budget of each government department. The review also outlined measures relating directly to the voluntary and community sectors which included the announcement of a new £100 million transitional fund, and additional resources to implement the Big Society agenda. So with change and cuts impacting the blue print of the voluntary, charitable and third sectors, organisations must adapt to remain sustainable. One way to ensure sustainability is to engage and develop your workforce to meet the needs of government plans and reform. According to the NCVO there are some key focus areas for voluntary and charitable organisations despite government spending cuts; these are centred around the need for organisations to invest in workforce development and the need to manage the process of restructuring and redundancy.

Support for the Voluntary & Third Sector TSW has an extensive understanding of the needs of both sectors and has worked with groups, partnerships and organisations to improve productivity, performance and cost reduction. Despite austerity and budget cuts, help is on hand for organisations wanting to enhance the skills and knowledge of their workforce through training and development solutions. TSW currently holds an LMD (Leadership and Management Development) contract with the Welsh Government to deliver a host of funded solutions, alongside a commercial portfolio of training solutions, accredited and nonaccredited.

Housing Associations The UK housing association market is often described as the third sector and has also faced the realities of government austerity measures and legislation. To date the UK market is currently represented by four industry bodies. However in Wales, the regulation and funding of housing associations is carried out by the Welsh Government with Community Housing Cymru as the registered charity representing over 70 not-for-profit housing associations and community mutuals in Wales. The focus for Welsh Housing associations is currently on hitting targets laid out in the Welsh Housing Quality Standard (WHQS), which states that councils, housing associations and community mutuals must improve the condition of the country’s 221,248 housing stock by 2012. This has placed a growing need on housing associations to increase skills in the workforce for those managing estates, facilities and tradesmen through to project management and leadership.

Help For Housing Associations TSW has over 40 years of experience supporting voluntary and charitable organisations in Wales and the UK. We appreciate that it’s a challenging time for housing associations as budgets are tight. However, we are confident that we can help your organisation develop a sustainable way forward. We offer a cross section of courses to cater to


VOLUNTARY & Third sector your staff’s continuous professional development needs. We also offer a range of trade courses for estate, facilities and external environments. Here is a small sample of our courses on offer. More can be found online: > ILM Level 2 in Team Leading > ILM Level 3 in First Line Management > ILM Level 5 in Management > ILM Level 7 in Executive Management > Coaching Skills for Managers > Advanced Communication Skills > Change Management > Project Management > Finance for Non-Financial Managers > IOSH Directing / Managing / Working Safely > Health & Safety Awareness for Managers > NEBOSH General Certificate > HSE First Aid at Work > HSE Paediatric First Aid > HSE Emergency First Aid at Work > CIEH Level 2 in Risk Assessment - Principles & Practice > CIEH Level 2 in Principles of Manual Handling > CIEH Level 2 in Principles of COSHH > CIEH Level 3 in Risk Assessment > Environmental Auditing (ISO 14001) > IRCA Registered Quality Auditor / Lead Auditor Course (A17059) > IRCA Internal Auditing > Managing Your Environment > Environmental Awareness

Our bespoke management development programme designed by TSW Training was perfect for what we required. The process from initial enquiry to the desired delivery method was spot on with the tutor delivering the course to a very high standard. TSW Training listened, planned and delivered a great course. Victoria Evans HR Manager Pembrokeshire Housing Association

> Train the Trainer > PTTLS & CTLLS > Construction Site Supervision – Building & Civil Engineering Level 3 & Level 6 QCF - NVQ Diploma > Occupational Work Supervision (Construction) Level 3 QCF – NVQ Diploma > CITB Site Supervisor’s Safety Training Scheme (SSSTS) > CITB Site Management Safety Training Scheme (SMSTS) > CSCS Card Training > NVQ Level 1-5 / City & Guilds Level 1-5 Courses in: > Bricklaying > Carpentry > Multicraft > Painting & Decorating > Plumbing & Kitchen Fitting > Wall & Floor Tiling


Education & Training Education & Training The landscape of Education & Training provision in the UK has significantly changed in the past decade, holding a strong focus on complying with legislation and raising professional development standards as key priority areas for industry providers.

UK Reform To date, several industry reforms have already been introduced in England and Wales. Some changes have seen the introduction of mandatory benchmarks for providers to meet and other changes have brought about the need for providers to start focusing on ‘best practice’ and sector leading standards.

What does it mean for providers and professionals in England? In England the Further Education Teachers’ Qualification Regulations 2007 are now in place and compliance is mandatory for FE Institutions in England to comply with. With this in mind it is essential for professionals in the sector to achieve the relevant qualifications in line with the 2007 regulations. Dependant on their start date, experience and previous qualifications, all teaching, training and tutoring staff need to achieve:

> PTLLS within 1 year of starting in their role or 1 year of September 2007 > CTLLS or DTLLS within 5 years of September 2007 or 5 years of starting their role (with enough time to achieve professional status)

Reform & Best Practice in Wales A number of teaching and training qualifications hold credibility in Wales but none are mandatory at the time of printing. In Wales the focus for FE & Vocational providers is to raise the level of professional standards by investing in staff training and continuous professional development. Particular emphasis is being placed on raising skill levels for those involved in the delivery and management of quality and assessment.

Working With You At TSW Training we have almost 50 years experience working with providers in the teaching, training and lifelong learning sectors. Our aim has always been to support individuals and teams in these industries by offering the latest industry approved accredited qualifications and best practice training solutions. As a training provider ourselves we fully understand your business, the associated pressures and the needs of your staff. We work with providers across the UK in a collaborative context to help enhance the levels of professional development and quality, and are continually updating our knowledge on industry best practice and the latest skills development initiatives. We would like to be able to bring this knowledge to your organisation and work with you to make the industry the best it can be.


Education & Training We work with the following sectors and organisations across the UK:

> Further Education institutions > Work Based Learning providers > Lifelong Learning providers > Community Learning Development initiatives and providers > Work Programme contract holders What We Deliver TSW delivers the following industry recognised and approved courses and qualifications: CIEH Level 3 Award in Training Skills and Practice – This is an excellent qualification if you plan on becoming a trainer. It is ideal for first-time trainers that need to understand the basics of training skills and practice, or for the more experienced trainer looking to refine their techniques. Award in Preparing to Teach in the Lifelong Learning Sector (PTLLS) – This Award covers the basics of teaching in continuing and adult education - including how to plan sessions, motivate learners and use a variety of assessment methods. This Award is for new entrants to the Lifelong Learning Sector or people working in the area already who want to gain official qualifications. Certificate to Teach in the Lifelong Learning Sector (CTLLS) – This qualification is for anyone working in a teaching/training role without a recognised qualification, or anyone planning to become a teacher/trainer in further, adult or continuing education. To attend delegates need access to 40 hours of teaching practice in a recognised lifelong learning location. TAQA Assessor and Quality Assurance Qualifications - The purpose of the TAQA scheme is to train assessors and those carrying out quality assurance to attain current assessment and quality assurance standards together with the competence, as necessary, to deliver these functions. These are qualifications that will equip a wide range of assessors, trainers, facilitators and teachers to support their learners effectively.

Over the past 4 years I have had a very professional relationship with TSW Training, and even more so with Janine. The service TSW and Janine provide is professional, and honest, and above all promises that have been made have always without fail been seen through to provide a quality service. I have always used TSW and Janine as a source of knowledge on qualifications, support and advice and she has always been most helpful. Janine has also built upon our relationship in helping A4e deliver a good quality service that enables staff to reach competency and above, where necessary, as funding requires. Thank you Janine & TSW for your continued support. Caron Bozdugan A4e Quality Assurance Lead Support Services and International Business

> Train the Trainer > Professional Presentation Skills > Coaching Skills > Mentoring Skills > NVQ 2, 3, 4 and 6 in Advice & Guidance > NVQ level 2 and 3 in Supporting Teaching and Learning > VQ in LDSS > Supporting & Teaching Essential Skills Wales 21

Professional Services Professional Services Why Professional & Business Services Matter The professional and business services sector is the largest industry sector in the UK, accounting for almost 20% of national output and 14% of UK exports. To date, organisations in the sector have developed the skills and capabilities that enable them to supply superior services, making them more competitive and collectively recognised as a global leader in the industry. The level of output and employment created in the services sector means that it is a key sector in driving economic recovery, growth and stability. Through their intimate links with the rest of the economy, business services are also a leader in good practice, innovation and change management, which in turn promotes the development of new business models and increases overall business competitiveness. However, the recent financial crisis, the rapid growth of emerging economies, developments in technology and societal concerns about climate change and sustainability mean that, to continue as a global leader, UK service organisations must continue to develop their skills and capability or risk being surpassed by competitors from the emerging economies of India and China, that have developed skills and capabilities to match those in the UK.

Your Future Growth & Success If Professional & Businesses Service providers are to thrive in the volatile markets and continue to compete in the global economy, they need to invest in developing skills to support future growth. This includes investment in management and technical skills that will contribute to high performance and business success. Even as service providers continue to embed technology into their provision and delivery, there is still a growing need for the customer facing “soft skills� and project management skills required to manage integrated service offerings. The need for investment in leadership, management, customer service and marketing skills is required more than ever in order to respond to the challenge of global competition.

How TSW Can Help Your Organisation TSW has developed a range of professional development solutions for the Professional Services industries. We can provide your organisation with a range of accredited and non-accredited solutions to increase the skills and service levels of your organisation.


Professional Services Leadership & Management > ILM Level 2 in Team Leading > ILM Level 3 in First Line Management > ILM Level 5 in Management > ILM Level 7 in Executive Management > Project Management > Change Management > Core Skills for Team Leaders > Coaching Skills for Managers > Finance for Non-Financial Managers > Stress Awareness for Managers Quality Management > IRCA Lead Assessor > IRCA Internal Auditing > IRCA Registered Quality Auditor / Lead Auditor Course >

(A17059) CIEH Level 2 Environmental - Principles & Best Practice

Marketing Management > Develop Your Organisation’s Marketing Objectives > Develop a Marketing Strategy > Develop a 12 Month Operational Marketing Plan > Implement Your Strategy & Plan

The ILM Level 2 Award in Team Leading course delivered for the LC at our place of work was excellent. The training style adopted ensured active involvement and effective communication between all delegates! The course was ideally suited to Team Leaders and I would encourage anyone in this position to undertake the course. All in all a very good course delivered by TSW. Lee Johnson Sales Team Leader The LC Swansea

General Sales & Marketing > Develop & Manage Your Brand > Developing Strategic Referral Partnerships > Know How To Sell (Face To Face) > Know How To Network Effectively Customer Service > Customer Service Toolkit > Managing Customer Service Excellence Personal Development > Advanced Communication Skills > Assertiveness in the Workplace > Presentation Skills 23

HR & LEGAL HR & Legal TSW Training & Hugh James have joined forces to form an innovative partnership offering a wide range of cross-industry HR & Legal Workshops. Hugh James is one of the top 100 law firms in the UK and continues to prosper as the largest independent law firm in Wales. It delivers a comprehensive range of commercial and private client services across the UK from offices in Cardiff and London. The partnership between TSW and Hugh James will involve the two organisations working together to provide and facilitate a range of local training courses on employment law. The training on offer provides businesses with in-depth knowledge and guidance on a wide range of employment and HR topics from managing sickness and absence, to performance management, and how to deal with disciplinary and grievance matters. The department led by Helen Iles, Head of Training at Hugh James, is now being recognised as one of the leading providers in employment law training for local businesses, with many expressing their confidence in Hugh James’ ability, skills and experience. Testament to this quality is that the Hugh James Training Department was recently shortlisted for a Law Society Excellence Award in 2011 for Learning and Development. Helen Iles, Head of Training at Hugh James, comments on the partnership with TSW: “We have been working very hard to develop our training department, and partnerships, such as the recent one with TSW Training allows us to share our knowledge and offer the best possible advice and guidance to businesses” “Whether you have been employing staff for years, or are new to people management, the constantly changing legislative and case law environment on employment law can throw up a variety of challenges. We are staying ahead of the game and meeting the needs of businesses by providing this up-to-theminute training” TSW Training and Hugh James are ready to help your organisation acquire the necessary knowledge and skills to remain compliant and ahead of your competitors.

Your Future Depends On Your Knowledge Many organisations find employment law complex and, at times, frustrating but nowadays it is not a question of ‘if an issue arises,’ but ‘when will you face an issue’ relating to HR & Employment Law. In 2012 changes to employment law and HR legislation will affect the way businesses and organisations function, but are you ready to tackle these changes head on?


HR & LEGAL Some of these key issues will include:

> Abolition of the default retirement age/age discrimination > Employment tribunal reform > Employment law reform > TUPE transfer issues > Human rights and employment law matters Your organisation could choose to manage your HR & Legal issues on a prescription basis and respond to issues as they happen. Or you could choose to tackle these issues by acquiring the necessary knowledge to not only prevent but manage these matters responsibly and effectively, thus avoiding unnecessary hassles and costs. In recognition of legislation and industry requirements, Hugh James and TSW have developed a range of workshops in employment law and HR that are suitable for any organisation regardless of their industry sector. The training we offer will provide your organisation with in-depth knowledge and guidance on a wide range of employment law and HR topics namely;

> Employment law essentials > Law and diversity > Disciplinary and grievance > Performance management > Interview skills > Managing sickness and absence > Handling sensitive issues > Stress prevention Access Support & Funding As part of our commitment to supporting industry we are able to assist organisations with 50-70% funding off our HR and employment law workshops throughout 2012. (For more information see ‘Leadership & Management Development Programme Funding’ in the ‘Support and Funding’ section) In addition to the training workshops offered we can deliver bespoke or tailored training to HR staff, senior management and line managers, according to the needs of your organisation, delivered at our prestigious training facilities or at your own premises.

The training packages designed and offered by Helen and her team are not only very professional and well-crafted in terms of their excellent presentation and content, but also fairly unique in the way they “pack in” such a wide range of crucial employment advice with the ability to convey some key messages in a very memorable way. Simon Cox HR Manager Invacare

Helen has delivered a wide range of training at a number of our events including conferences and specific courses. Feedback from delegates has been extremely positive in terms of Helen’s knowledge, delivery style and her ability to explain complex legal issues in an easy to understand way. Phillipa Knowles Director Central Services Community Housing Cymru


Support & Funding REACT II FUNDiNG Are you a Welsh based employer looking to make staff redundant OR recruit an individual(s) that have formerly been made redundant? If the answer is YES to both questions then you may be eligible for support under the REACT II Scheme. The Redundancy Action Scheme II (ReAct II) is a programme of funding for training provided by the Welsh Government for people living in Wales who are facing redundancy. The scheme can also help Employers who are downsizing their business or are recruiting staff.


The bespoke Team Leader Programme delivered by TSW Training gave our staff an excellent opportunity to demonstrate strong team work. Since completing the course they have all seen a substantial difference in the way they interact and work together, which enabled them to help each other when facing an operational or staff issue. From start to finish TSW Training has been extremely helpful, accommodating all of our needs! Frances Burgess Corporate Service Manager Age Concern Morgannwg

Get two packages for taking on someone who has been made redundant: > Employer Recruitment Support funds employers who recruit individuals made redundant in the past six months. The award offers up to £3,000 paid in four instalments as a contribution towards wage costs. > Employer Training Support is a separate discretionary fund of up to £1,000 that an employer can put towards the cost of the new recruit’s job-related training. Employers can choose whether to apply for Recruitment Support alone or Recruitment and Training Support. Employer Training Support can only be used in conjunction with Employer Recruitment Support.

Who qualifies for the funding? Employer Recruitment and Training Support is available to your business if the individual you wish to recruit is either under formal notice of redundancy or has become unemployed in the last six months as a result of redundancy. The individual must have been a resident in Wales at the time they first became eligible for ReAct II.


Individuals working 25 hours per week or more will attract a full wage subsidy whilst those employed between 16 and 24 hours per week will receive a wage subsidy equal to 50% of the full time rate. No wage subsidy is payable for employees who work less than 16 hours per week. Employer Recruitment and Training Support is available if: > Your business is expanding and the post is new; or, > You seek a justifiable replacement for a vacant post; and, > Your business does not have a director in common with the company that made redundant the person you want to recruit; > The job is at least 16 hours per week; > The job is expected to last for at least 12 months; > The job is not being supported by any other public or European Fund; and > Your business has not reached the ‘de minimis’ threshold for State Aid rules.

The TSW course was excellent, the tutor Janine provided me with a great deal of feedback and positive comments. The group I was part of was very informative and I was pleased to be with such experienced trainers who were given an opportunity to contribute and demonstrate their skills. Julian Mc Ardle ReAct Candidate

Downsizing? If you are looking to make member(s) of staff redundant then you can pave the way for their future by sign posting them to the REACT scheme and they can take advantage of the scheme that caters for the needs of individuals that have been made redundant.

ReAct II for Individuals Have you recently been made redundant ? If the answer is YES then you may be eligible for support under the REACT Scheme.

Who is eligible? Support under the ReAct II scheme is available for individuals who: > have become unemployed in the last six months as a result of redundancy, are currently unemployed, and who have not been in continuous employment for 6 weeks or more since being made redundant; or > are currently under notice of redundancy; and > have not undertaken any publicly funded training since being made redundant, including the work-based learning suite of programmes.


What is available? There are 3 elements to ReAct II: > Recruitment & Training Support > Discretionary Award - Vocational Training > Discretionary Award - Extra Support. Support is available for eligible applicants to increase their skills and remove barriers to learning, or returning to work. In order to ensure that this training provides the best possible chance of finding new employment, all applicants will need to have their training needs assessed by Careers Wales. Careers Wales will also advise on suitable training courses and training venues. Under this part of the scheme the following financial support is available: > 100 per cent of training costs to acquire new skills (up to a maximum of ÂŁ1,500); > help with the cost of special equipment to remove barriers to training; > help towards the cost of travelling to training courses; > overnight accommodation costs, where appropriate; > a contribution towards childcare costs whilst training (subject to limits and conditions).

Find Out More For further information on how TSW Training can signpost you to a Career Wales advisor that can help you access REACT funding for your organisation OR as an individual please call: 01656 644300 or email:


The Shaw Trust have been using TSW to deliver a range of work skills courses and essential skills qualifications. We have found TSW extremely helpful in designing specific courses to meet the needs of our client group. TSW have always been adaptable in order to meet the needs of individual learners and giving them any support required. Gareth Davies Development Officer, Life Skills Project Shaw Trust Cymru

The course was very well structured and was bespoke to our needs. The actual training matched exactly the content we were hoping for. The course was delivered in a discussion format, which allowed the course content to be fully explored by all delegates, and made a change from the usual PowerPoint presentations. Joanne Mulhearn HR Manager Bemis Europe

Leadership & Management Development Programme Funding What it is? TSW is an approved training provider with the Welsh Government for the provision of Leadership and Management Development (LMD) Workshops as part of the Enhancing Leadership and Management Skills (ELMS) initiative. Through TSW organisations in Wales can access leadership and management programmes at a subsidised rate of 50% for large organisations and 70% for SMEs.

Eligibility > Private sector businesses > All businesses must be based in Wales


Really enjoyed the opportunity to practice coaching skills and benefited from the feedback given on body language. Prior to the course I was apprehensive about my ability to carry out coaching sessions but now feel confident and enthusiastic about putting what I have learnt into practice. Andrea Page Finance Manager Newport City Homes

The workshop prices are fixed: > Operational Level workshops (up to and including NQF level 4) cost £140 per delegate per day - an SME receiving a 70% subsidy would pay £42 +VAT per delegate per day. > Strategic Level workshops (NQF level 5 and above) cost £190 per delegate per day - an SME receiving a 70% subsidy would pay £57 per delegate per day. SMEs are classed as businesses that employ fewer than 250 staff and have a turnover of less than 50m Euros.

I feel this course has really helped myself in my development as a team leader. It has made me look at myself in my role and has given me really good guidance in what I can do to improve me a team leader. Richard Bowkatt Biomet

Where the LMD workshop funding comes from The learning programmes delivered through this Welsh Government approved contract are part financed by the European Social Development Fund.

How can you access the funding? For further information on how TSW Training can help you access support and funding for your organisation please call one of our experienced advisors on 01656 644300 or email: 29

Workforce Development Programme Funding What it is? The WFD Programme was set up by the Welsh Government and is supported by The European Social Fund to provide organisations and businesses in Wales with grass root support to increase professional development awareness and improved skills in the Welsh workforce. The scheme also aims to help Welsh businesses achieve organisational success by investing in organisational development and professional development via the implementation of the Investors In People framework..

Who it’s for? The WFD Scheme has changed in recent years with eligibility criteria focusing on sector specific industries. Eligibility is determined by duly appointed Welsh Government HRD Advisors that meet with each organisation and conduct an organisational review to assess eligibility.

The course was explained very clearly and the subject was taught with great precision. The tutor was very easy to approach and made the learning experience fun and easy. I would recommend this training to anyone who is looking for a quality H&S training programme. Shelley Kift Senior Finance Officer The HCDT Ltd

Support & Funding The scheme provides both funding and support in the following areas: > Support to work with a qualified HRD Advisor to develop an organisational learning plan > Support & Advice on implementing your plan from your HRD Advisor > Work with an experienced HRD Advisor towards achieving IIP – Investors In People framework as part of the funded process > Provide an organisation with £6,000- £10,000 part funding i.e. 25%-50% toward General & Leadership & Management training (dependant on organisational size and industry criteria being met)

Find Out More For further information on how TSW Training can help signpost your organisation to a local HRD Advisor, please call: 01656 644300 or email: 30

Thank you for making the course as interesting as possible on a subject that can normally be repetitive and mundane. I will be looking forward to hopefully progressing into the NEBOSH qualification in the near future based on the quality of the course you provided. Thanks again. Oliver Lancett Production Leader The Royal Mint

Course DIRECTORY Here is a snapshot of what we do. For our full course directory and details of our open programme please go online to

Health & Safety > Stress Awareness for Managers > CIEH Level 3 Risk Assessment > Heath and Safety Awareness for Managers > IOSH Working Safely > IOSH Managing Safely > IOSH Directing Safely > NEBOSH General Certificate > HSE First Aid at Work > HSE Paediatric First Aid > HSE Emergency First Aid at Work

Leadership & MANAGEMENT > ILM Level 2 in Team Leading > ILM Level 3 in First Line Management > ILM Level 5 in Management > Coaching Skills for Managers > Core Skills for Team Leaders > Project Management > Finance for Non-financial Managers

Personal development > Advanced Communication Skills > Customer Service Toolkit > Change Management > Assertiveness in the Workplace

QUALITY MANAGEMENT > IRCA Internal Auditing > IRCA Registered Quality Auditor / Lead Auditor Course (A17059) > CIEH Level 2 Environmental - Principles & Best Practice

Education & Training > Train the Trainer > CIEH Level 3 Award in Training Skills & Practice > PTLLS - Preparing to Teach in the Lifelong Learning Sector > CTLLS - Certificate to Teach in the Lifelong Learning Sector 31

TSW Training, Fairwood House, Rhyd Lane, Aberkenfig, Bridgend CF32 9PW tel: 01656 644300 fax: 01656 658338

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ProfesSional Training Brochure 2012


TSW Training Brochure  

TSW Training Brochure

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