IMPORTANT QUESTION TO ANSWER BEFORE YOU HIRE A SENIOR HOME CARE AGENCY
When you need senior care at home using an elder care agency may make you feel somewhat more secure, but there are still several questions you should ask before you hire a senior home care agency. If the answers you receive make you uncomfortable in any way, then trust your instincts and contact another agency. These are few important questions before you hire a senior home care agency: •
How Long Has The Agency Been In Business? Running a home care agency is a complicated business. New agencies are less likely to have the necessary know-how or the experienced employees to cover your needs. Look for an agency that has been in business at least three years, and preferably five. This will remove out the new companies that might to fail because they don't know what they are doing or might not have the financial resources to do it right.
Is the Agency Licensed? Licensed home care agencies will be monitored by the licensing agency and will have to follow the strict guidelines about who they hire and how they do business. Such agency knows how to care elders and hire proper staff for that.
How Is Screening Of Employees Done In Agency? Thorough background checking is mandatory of any new employee is important & necessary. Doing a local background check on someone who has recently moved from another state isn't enough. Does the agency routinely do drug screens? How does the agency verify that an employee has the skills s/he says s/he has? How many references does the agency check, and how far back do they go to check for that employee?
What Are The Fees Of The Agency? What is the hourly rate for the kind of assistance you need? What is the minimum number of hours the agency requires you to use per day or per week? Is there a discount if you use more than a certain number of hours in a week or a month? What is the maximum number of hours an employee can work in one day or in one week? What might cause the fees to go up? How much notice do you have to give if you wish to discontinue senior care services? Will you have to pay a deposit & How much?
How Does The Agency Monitor Their Employees? Does the agency have a proper system for verifying that when should the workers arrive and leave? Does the agency work together with you to prepare a written care plan? What system does the agency use to communicate with employees about changes in the care plan or other issues? Does a supervisor visit employees on the job & How often?
What is the Agency's Process for Starting Services? Will a Manager come to the elder's home to assess personality and needs so the right caregiver can be matched to the job? What if your need is urgent and you need someone there now? How long does it take to get help in an urgent situation? Does the agency need documents from a doctor?
Will the Agency Provide References You Can Call? Ask for references from several years ago as well as current clients to find out working style and other issues that they faced while working with the agency.
Follow these guidelines and both you and the senior home care agency you hire should be a good match. You'll be assured that your agency is professional in every aspect of their business. You'll both know what to expect from each other, and you'll know how best to communicate with each other. Contact No Place Like Home Care for resources to assist you to find your senior care in Tampa.