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It’s how it makes you feel

2018 HOBURNE DOUBLEBOIS


How to use this e-brochure

Why Hoburne?

Where you see anything in red and with the above icon it means it has a link through to further information.

At Hoburne, we know what makes a holiday special. It’s not just the places you visit, the things you do, or the people you are with - it’s how all of this makes you feel that really makes the difference. That deeprooted, away from the hum-drum, all-out total fun and relaxation that all our guests experience when spending time with us.

Sunrise

With this in mind, we invest everything we have learned in our 100 years as a family run company in creating those wonderful feelings. Our unique park is set in a wonderful countryside location. Here, you’ll find our extensive choice of holiday homes are designed to suit every pocket. And, with our people there to welcome you with a warm smile and help all the way, you’re guaranteed that unmistakable Hoburne holiday feeling every time you visit. No wonder many of our customers return year after year.

9.00am, breakfast

It’s how it makes you feel

11.00am, park fun

At 5am, the light changes from purple, to pink, to blue Sleepy heads are still dreaming of yesterday While we quietly begin to wake up the park. Soon, marmalade fingers leave a sticky trail From breakfast to the beach, to run, scream, laugh and Dig up an appetite for lunch Then out into the woods, on the bike and beyond, Leaving peace by the pool Where the sunbathers bask. Later, radiant and sparkling, the conversation flows, The music plays, the children dance Then all is safely gathered in, tidied up by hidden hands, Ready for another perfect day Because we are Hoburne, a great British holiday In one word.

3.00pm, attractions

7.00pm, relax & dine

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2018 HOBURNE HOLIDAYS

Contents Your perfect holiday

04

Seasons to be cheerful

05

Golf

06

What’s included

07

HOBURNE DOUBLEBOIS

08

What to do in Cornwall

11

Hoburne Lodges

13

Hoburne Chalets

14

Owning your own holiday home

15

Booking conditions

16

How to book

17

HOBURNE DOUBLEBOIS

Hoburne Doublebois

in the Woods

Estimated travel time to Hoburne Doublebois

Rolling Cornish countryside and a superb 9 hole golf course make this the perfect peaceful base for exploring the myriad of attractions this magical county has to offer

2.5 - 3.5 HOURS

BIRMINGHAM

2 - 2.5 HOURS

WORCESTER

1.5 - 2 HOURS

Sat Nav: PL14 6LD

GLOCS

SWANSEA

45 MINS - 1.5 HOURS

CARDIFF

OXFORD

BLUE ANCHOR

BATH

SOMERSET DEVON

Click here to map and time your journey

It’s how it makes you feel

EXETER

HOBURNE DOUBLEBOIS

A Hoburne holiday is your time to seize In wonderful locations to do as you please Because whether it’s lakes, woods or sea That Hoburne holiday feeling is waiting at one of these.

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SWINDON

BRISTOL

UNDER 45 MINUTES

PLYMOUTH

TORQUAY

CAMBRIDGE

WILTSHIRE HAMPSHIRE

DORSET WEYMOUTH

READING

SOUTHAMPTON

LONDON

SURREY SUSSEX BRIGHTON


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Children We know that children love new experiences, so we have activities to keep all ages entertained. Youngsters can release their energy in the adventure playground, take on some golf lessons, while older children can get to grips in our family friendly games room. So, whether your children are tiny tots or young adults, there will always be something for them to experience and enjoy.

This is your perfect Hoburne holiday…

Family

At Hoburne we have plenty to offer everyone. Whether you’re looking for things to do as a whole family, total enjoyment for children or simply relaxing as a couple, you’ll find just what you need to create your very own Hoburne holiday experience.

Family holidays are all about spending time together, and Hoburne Doublebois has a range of facilities and local attractions for you to enjoy each other’s company all day and night. Test your tennis skills, show off your golf swing or bring your bikes and enjoy a ride. And in the evening, you can share your day’s adventures over a meal in a nearby pub or restaurant, with a take away, or home cooked feast back at your holiday home.

It’s how it makes you feel Hoburne parks are packed with surprises Whether together or left to your own devices There is always something to enjoy or do And whatever that may be … is up to you

Couples For couples looking for a relaxing getaway, we have a number of ways to help you unwind. Watch the horizon from your balcony overlooking the golf course, or lose yourself in a great book in your cosy accommodation. Walk the surrounding countryside trails or visit the traditional local areas. Practise your golf technique or even try your hand at sea fishing. However you want to relax, find it at Hoburne Doublebois.

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©Visit Britain Images

Seasons to be cheerful

Winter

Life shouldn’t stand still just because it’s winter. In fact, our wonderful location is best placed to embrace this time of year. You will be inspired to wrap up and explore, go for long rewarding walks, or take a short drive to some fantastic places. And then back to the park to relax in your holiday home. With Hoburne, you don’t have to leave the country for a delightful winter escape.

Spring

Summer

Everything blossoms into life at this time of year… including you and your family! The warmer days and longer evenings mean you can get out and explore all that our wonderful location has to offer. And whether its enjoying outdoor sports, practising your golf swing or exploring the nearest town for the day, you’ll be able to do it all against a backdrop of bright, blooming perfection in Hoburne Doublebois.

A summer break is all about having fun, fun, fun in the sun. The time of year where your days are packed with sunbathing or sightseeing, long days out in the countryside or simply enjoying time in the family games room. At Hoburne Doublebois there is so much to do and see… question is, what will you do first to create your perfect summer holiday?

5

Autumn

For some, this is the most beautiful time of the year. When you can walk, run or cycle through a cast of crunchy leaves, explore idyllic local areas, or even watch a wonderful sunset, with the season’s vibrant colours all around you. However you wish to spend your holiday, the great outdoors can be a huge part of it.


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Test out your golf skills

Whether you are a novice or a seasoned pro you will enjoy the stunning cornish countryside which surrounds our 9 hole, par 4 golf course. As part of your holiday you can play on the golf course as often as you like during your stay at no extra charge. Golf buggies are available to hire. We have specialist golf weeks where we can offer lessons:

12th– 19th May 2018

£1 per day

Club hire

£5 per week £5 per day

Trolley hire

Bag hire

1st – 8th September 2018

£5 per day

£20 per week

£20 per week

Course rules: • Each player must have their own set of clubs • 4 players maximum to a group • Under 16’s are accompanied by an adult • Golf buggies can be hired on completion of a form and on producing a current UK driving licence

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What’s included?

• Towels* • Use of the golf course† All of the above is only guaranteed if you book directly with Hoburne Holidays.

Please note that dogs are not permitted in club facilities. * Selected accommodation only ** Additional charges apply † Some activities require a small charge

Accommodation

• Kitchen and dining equipment

There are plenty of fantastic walks surrounding our park, so they can join in on your adventures.

Lodges

Chalets

Facilities

• Bed linen, pillows and duvets

There’s no need to leave your four-legged friend at home while you’re on your holiday! Our park offer a selection of dog-friendly accommodation options**.

Free Wi-Fi†

Fitness room††

Outdoor adventure playground

Children’s football pitch

Tennis court(s)*

9-hole golf course*

Nature trail

Fishing††

Launderette*

Holiday homes for sale

Sales

• Entertainment complex membership, with entrance to all shows and entertainment where applicable

Dogs welcome:

Hoburne Doublebois

Holiday accommodation:

Hoburne Doublebois at a glance:

Cornwall

When you book with Hoburne, you get everything you need to enjoy your perfect holiday included in the price of your break, so you don’t need to worry about a thing.

*Charges apply, † Wi-Fi not suitable for downloading or streaming music or videos. ††Restrictions apply.

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HOBURNE

in the woods

It’s how it makes you feel... Rolling Cornish countryside and a superb 9 hole golf course makes this the perfect peaceful base for exploring the myriad of attractions this magical county has to offer

Listen and silent, the letters are the same From spring green to autumn gold, the colours are insane Nature has history, mystery and so much more Lose the stress, find yourself, let your senses explore

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TripAdvisor Traveller Rating Based on 92 Reviews

Hoburne Doublebois Cornwall

Your Hoburne holiday is made of this... It’s not just the sheer beauty of Cornwall that makes a holiday at Hoburne Doublebois special. The rolling hills and hidden villages are the perfect backdrop for the wonderful Cornish, hushed way of life. Take a walk through the wilderness, or cycle along winding lanes. Relax on the golf course, fish on the river or watch the boats drift in or out from dreamy coastal villages, knowing there are hidden gems still waiting to be uncovered. There’s more to Doublebois. And Cornwall. Because these are worlds away from home.

Beautiful outdoor space for playing or relaxing

Just beyond the park… The Eden Project With the largest indoor rainforest in the world, more than 1,000 varieties of plants and a stunning treetop walkway, there are plenty of opportunities for fun and learning.

It’s how it makes you feel

Bodmin Moor Enjoy long walks in one of the South West’s great unspoiled areas, with uninterrupted views across its dramatic landscape.

The river surface bubbles With promises of a catch While patient fishermen watch the line And then out on the green Eagerness clubs together Over 9 holes 2,000 immaculate yards It’s a good walk not wasted All this Before the call of the sun deck Where stories of the day Are larger than life (Of the one that got away) (And the ball that went out of play) Your tapestry of Cornish tales Woven in a world away from home.

Looe Whether you’re coming for the sandy beach, the wonderful scenery or the tasty fish and chips, everyone will have a day to remember.

Visiting Looe will help you create memories to treasure

Open all year round this park never disappoints

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Our tranquil woodland walk


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9 hole golf course

Hoburne Doublebois. The perfect place to launch your holiday.

Golf club/buggy hire*

On-park facilities

Facilities on park

Kid’s adventure playground Fishing on the park†† Tennis court*

Fitness room

Pool table, bar billiards & table football* Games room*

Children’s football area

Prices

Whatever you decide to do here, Hoburne Doublebois guarantees to be the perfect place for everyone. Keen anglers can relax by the side of the River Fowey for a few hours, while golfers can take on the 9 hole, par 4 golf course. Or, if you like to keep fit, our well-equipped fitness suite is the ideal place for a workout.

Low Season 16th February 29th March

From

£219

On-park facilities aren’t just for grown-ups; younger members of the family can enjoy the outdoor playground, a nature trail, and our games room, with table football, pool and more.

Mid Season

Holidays mean you can treat yourself, and with tasty takeaways, local food delivery services and supermarkets to choose from close by, you can have whatever you want to eat and drink, whenever you want.

13th April 3rd May

From

Your holiday tale starts the moment you arrive.

£235

Free Wi-Fi** Launderette*

Peak Season

Accommodation types

20th July 30th August

From

Lodges

A place to relax and explore

Classic Chalets

*Charges apply ***Wi-Fi not suitable for downloading or streaming †Restrictions apply ††Valid migratory fishing rod licence required

A small sized holiday park set in wonderful grounds, with a park, football pitch, golf course, tennis court and a woodlands walk. There is also an indoor games room, which is lovely and has table tennis, pool, darts and a wide array of books and games. Plenty to keep our 2 young boys entertained. The site is centrally located in Cornwall and near to the A39 for travelling to visit the local area.

Truly wonderful views whichever way you look

– Mike F, TripAdvisor, September 2017

Family games room

£454 Find out more or book:

hoburne.com 01425 689274 Prices shown are based on a Maine Chalet, 3 night break. Park open all year round. Pet friendly accommodation available, max 2 pets per holiday home, at an additional charge of £50 per week and £25 per short break. Bookings for family groups and couples only. Single sex parties of three or more are accepted by prior approval only. We recommend our Holiday Cancellation Scheme (see page 69 for details). Prices correct at time of publication.

Plenty for the active party member

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Hoburne Doublebois, Dobwalls Nr. Liskeard, Cornwall PL14 6LD


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FInd out more Click on each section for more information, directions and prices.

Hoburne Doublebois - Cornwall always something to do Action packed Adrenalin Quarry Soar across the flooded quarry at high speed, go from max G to freefall on our giant swing, climbing and coasteering, axe throwing and more - you will most defintely get your adrenalin fix here with us!

Hangloose at Eden Release your inner stuntman with us within the beautiful confines of the Eden Project featuring England’s longest and fastest zip-wire experience. Cruise 660 meters in 45 seconds at a cool 60mph. Pure exhilaration, as close to flying as it gets.

Fun day’s out Camel Creek Adventure Park A vibrant all-weather, year-round attraction, uniquely interpreting the legends of the area and famous for delivering great adventures and days out for the whole family, with annual activities reflecting the seasons.

Cornucopia - St Austell Bay Visitor attraction come food hall, retail space and events venue based in a new contemporary structure. Open all day for food and shopping and at night an entertainment hub hosting a variety of music, comedy and contemporary live events.

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Educational fun Eden Project Nestled in a huge crater, massive Biomes house the largest rainforest in captivity, stunning plants, exhibitions and stories serve as a backdrop to our striking contemporary gardens, summer concerts and exciting year-round family events.

The Charlestown Shipwreck & Heritage Centre The exhibition shows a tremendous range of maritime history dating back to 1715 and one of the largest underwater diving equipment collections in the country, including various suits used for treasure seeking and naval purposes.


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Hoburne Doublebois - Cornwall always something to do Animal magic Dartmoor Zoo The zoo which inspired the book and film ‘We bought a Zoo’. Join us for a fun packed, animal filled day. Dartmoor Zoo boasts a wonderful 33 acres of woodland. From Tigers to Tortoises, you’re bound to find some of your favourites here.

Museums

Walking/Hiking

National Maritime Museum - Falmouth Awesome adventures, steeped in history there is somethign for all family members here. Its mission is to promote an understanding of boats and their place in people’s lives, and of the maritime heritage of Cornwall.

Bodmin Moor Dominated by dramatic granite tors while marshes and bogs drain into shallow moorland valleys before the rivers cross onto softer shales around the Moor and carve themselves deep river valleys, providing shelter for rich, damp oak woodland.

Tate Gallery - St Ives

©Visit Britain

Visit the iconic Tate St Ives gallery, situated overlooking the Atlantic Ocean. With changing exhibitions, events and displays there will always be something new to catch your eye whatever your age.

Wheal Martyn - St Austell

Porfell Wildlife Park & Sanctuary

Discover working waterwheels, modern mining in action, vintage trucks and a train at the China Clay Museum. Enjoy a family day out rain or shine, there’s plenty to do indoors and outdoors. Explore Cornwall’s unique mining history and uncover stories behind this billion pound industry.

Cornwall Coastal Path Cornwall boasts a 300 mile section of The South West Coast Path. The variety of the path means there’s plenty of gentle stretches as well as dramatic headlands, coastal valleys, estuaries, harbours, intimate coves, moorlands and beaches.

©Matt Jessop

A wild family attraction only a few miles from Looe, offering sanctuary to animals from around the world. They may be neglected, injured, imported illegally or no longer wanted. For whatever reason they come to us, they’re always welcome.

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2018 HOBURNE HOLIDAYS

Lodges Our exclusive lodges have everything you need for the perfect break

Falcon Hoburne Doublebois

Eagle Hoburne Doublebois

Buzzard Hoburne Doublebois

Peregrine Hoburne Doublebois

Kestrel Hoburne Doublebois

Sleeps up to

4-6

4

4

4

2

1 bedroom 2 bedroom

3 bedroom

Minimum width

20’

20’

12’

20’

33’

Minimum length

40’

30’

37’

32’

18’

Double glazing

Heating to all rooms

Washing machine

Dishwasher

Fridge freezer

TV in master bedroom

Flat screen TV in lounge

DVD player

Freeview

Bed linen provided

All beds made

Towels included

Gated decking with patio furniture

Dog friendly option*

HOBURNE DOUBLEBOIS

Falcon

2 & 3 Bed - 4pm check-in

Make the most of a day exploring before returning to one of our cosy, open plan Falcon lodges. With up to three bedrooms, a family bathroom, en-suite shower room and your own sun deck. These are the largest at Doublebois and perfect for families.

Eagle

2 Bed - 4pm check-in

A cosy retreat for you to return to after a day on the golf course or exploring Cornwall. There is a family bathroom, en-suite shower room and all the self-catering essentials you need. They are also fully double glazed and heated. Some even overlook the golf course.

Buzzard

2 Bed - 4pm check-in

When you’re not busy exploring, these well-equipped, cosy lodges are an ideal base for up to four people. With a fully-fitted kitchen and modern décor, double glazing throughout and centrally heated. This is the perfect lodge for families or a group of friends.

Peregrine

2 Bed - 4pm check-in

Our budget-friendly option offers a truly comfortable stay for up to four people. The well-laid out lounge area is where you can watch the sun setting or a bit of TV after a day exploring the local area. And with a fully-fitted kitchen, you can also prepare a delicious meal too.

Kestrel

1 Bed - 4pm check-in

Perfect for couples wanting some quality time together. With a sundeck for eating breakfast and TV to watch in the evenings, you can do all your favourite things together.

PLEASE NOTE: All accommodation is accessible by steps. We also let properties on behalf of clients, therefore models, layouts, furnishings and equipment may vary. *Extra charge applicable

For more information and photos click here

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Chalets Our chalets have everything you need for the perfect break, suited to smaller groups

Maine Hoburne Doublebois

Merlin Hoburne Doublebois

Sleeps up to

4

2

1 bedroom 2 bedroom

Minimum width

25’

21’

Minimum length

23’

25’

Heating to all rooms

Merlin Chalets

Fridge freezer

1 Bed - 4pm check-in

Fridge

Flat screen TV in lounge

Freeview

Bed linen provided

All beds made

Dog friendly option*

Uniquely positioned on an old cob wall, these cosy chalets really blend into the surrounding countryside. Rekindle the romance with a stay in one of our Merlin Chalets. From cooker to kettle, you’ll have everything you need to make your other half breakfast in bed. In the evenings, snuggle up together in comfort and watch your favourite TV shows.

Maine Chalet 2 Bed - 4pm check-in Traditional chalets representing excellent value for money perfect for those looking for a base to explore the local area from.

For more information and photos click here PLEASE NOTE: All accommodation is accessible by steps. We also let properties on behalf of clients, therefore models, layouts, furnishings and equipment may vary. *Extra charge applicable

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After a fantastic Hoburne holiday experience, you’ll want to come back time and time again! Make that dream a reality with your very own holiday home at your favourite park. At the end of your holiday, don’t let the ‘see you next year’ blues be the feeling you take away with you. By owning your own Hoburne holiday home, you can come back again and again. Just pack your bag and head for your own personal Hoburne lodge or caravan, virtually any time you like! Imagine making it individually yours: your books and games in the cupboard, your holiday clothes in the wardrobe, your kitchen cupboard always stocked with the basics - all ready for you to arrive for a weekend or a last-minute escape. And when you’re not here, if you would like, we can make sure your holiday home is ‘earning its keep’, by letting it out for the weeks you don’t need it. Plus, as a member of our exclusive Owners Club, you’ll get discounts on meals and drinks, and other owners’ privileges too.

It’s how it makes you feel

W H AT’S O N O F F E R ?

Stuck in heavy traffic on a rainy Wednesday morning I dream of open spaces and a sunny, sunny sky

• Seven great locations to choose from

And a comfy, cosy duvet and a super sizzling breakfast

• A wide range of new and pre-loved, high quality two and three bedroom holiday homes available

In our special secret hide away – just an hour or so away. Snoozing, reading, resting, or walking hand in hand

• New pitch developments at Naish, Bashley and Cotswold parks

Swimming half a length or so, or strolling on the sand

• Choice of pitches available across every park • Offset site fees through our Managed Letting Scheme†

Whatever we feel like doing we can do it every day

• Decking comes with all new holiday homes**

Come rain or shine or Sunday night – however

• Low cost finance packages, subject to status†

long we stay.

• Competitive site fees*

No need for fancy packing, or booking weeks ahead If we’ve had a rotten day, or any time we’re feeling stressed We’ve got a special place in mind, a place we call our own

For more information click here

It’s our lovely, special, private, secret Hoburne holiday home.

Or call us on 15

*

Site fees vary by park

01425 688486

Subject to status, terms and conditions apply **Where size of base allows


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BOOKING CONDITIONS 2018 GENERAL Hoburne Limited (‘we/us’) acts as agent for the various Hoburne Group/Burry and Knight companies operating the individual parks and for private individual owners of holiday accommodation. When we accept your booking a binding contract will be made between the person making the booking together with all adult members of his or her party (‘you’) and the owner of the property for which the booking is made and incorporates the conditions set out below. In addition to these conditions the contract incorporates the information, guidance and other requirements contained in our current brochure. You are advised to read the relevant sections carefully before booking. Please note that no touring bookings will be accepted less than 24 hours before the intended holiday commencement date other than by agreement with the park General Manager.

changes. A change of dates, or any change that affects the price of your holiday, will be treated as a major change. Major changes made at least 42 days prior to the start date of your holiday will incur an administration charge of £20.00. Major changes made within 42 days of the start date of your holiday will be treated as a cancellation – see above for cancellation charges.

PRICES All prices are correct at the time of publication, however we reserve the right to alter or amend our published prices so long as you are notified before booking. Our published tariffs include VAT at the applicable rate. We reserve the right to amend our prices to reflect any change in the rate of VAT or if any new taxes, levies or duties are imposed on your holiday.

Weeks can commence on a Friday, Saturday or Monday. Week prices shown are based on Saturday start dates. For weeks that start on Friday, use the Saturday immediately You certify that you are over the age of 18 years; and will be a after price, and for weeks that start on Monday, use the member of the party occupying the holiday accommodation; Saturday immediately before price. and are authorised to agree these booking conditions on behalf of all members of your party so as to bind all of SPECIAL OFFERS & DISCOUNTS you by them and so that each of you shall be jointly and Discounts and special offers may be offered in conjunction severally liable for your obligations under the contract. with our brochure prices. All discounts and special offers are subject to availability and may be withdrawn without prior PAYMENT notice. Only one discount or special offer may be added per The contract is made only when your booking is accepted by booking. Discounts and special offers will only be applied if mentioned by you during the booking process and cannot us. On acceptance we will send you a booking confirmation be applied retrospectively. form.

AUTHORITY TO CONTRACT

We reserve the right to refuse any booking without explanation. We require a deposit of 10% of the holiday accommodation cost, or £75 whichever is greater. If the value of the booking is under £75, then it must be paid in full at the time of booking. If the start date of your proposed holiday is less than 42 days from the date of booking, then the full payment is required at the time of booking. You must pay the balance (if any) of the cost of your holiday to us not less than 42 days before the commencement of the holiday. No reminders will be sent. If you do not pay any outstanding balance of the cost of your holiday by the due date (see above) we may treat you as having cancelled your booking. For the avoidance of doubt payment will only have been made under this contract when the monies have cleared into our bank account. You must allow for any reasonable delays in cheque clearance.

CANCELLATION

SPECIAL REQUESTS Please note that we will do our best to meet any reasonable special requests, however we are unable to guarantee any special requests. Please note special requests do not form part of the booking contract and are not a condition of booking.

ENTERTAINMENT COMPLEX Where there is a complex at the park the price of your holiday includes temporary complex membership for the duration of your stay. Temporary day visitors are not permitted to use the complex or its facilities unless prior authorisation is obtained from the General Manager of the relevant park. No temporary day visitors will be allowed to use the complex or its facilities during any Bank Holiday weekend or during the period July to August inclusive.

If you wish to cancel your booking you should advise us immediately by telephone and then send us a confirmatory letter. We will incur additional administration costs when you cancel your booking and we may be unable to re-let the accommodation or pitch. Therefore we make a cancellation charge on the following scale:

The complex rooms are sometimes reserved for private functions during early and late season and alternative arrangements are then made for holiday visitors.

Notice period for receipt of written cancellations†

You and each member of your party agree to abide by the rules and regulations laid down by us in respect of the relevant park and complex. We will be pleased to provide copies on request.

Cancellation charge* 42 days or more - Loss of deposit 41 days till day of arrival - 100% of all monies paid Our Holiday Cancellation Scheme is optional but is strongly recommended – please refer to page 87 for details. *Per unit of accommodation or touring and camping pod. † All periods calculated from the start date of your holiday.

CANCELLATION BY US In exceptional circumstances beyond our control (e.g. damage, maintenance, flood, fire etc.), we may have to cancel your booking. If we do so we will tell you as soon as possible prior to your holiday date and you may either choose to receive a full refund or accept an alternative holiday with us at the brochure price but you will have no further claim against us. We also reserve the right to change your allocated accommodation or pitch either on arrival or during your stay, this will be to a similar or higher standard of accommodation or pitch.

CHANGING YOUR BOOKING If you want to make a minor change to any of the details of your booking e.g. standard or changing the name of a member of your party, we will do our best to assist you, subject to availability. There will be no charge for minor

PARK AND COMPLEX RULES

PETS All parks welcome well-trained dogs and offer a selection of dog friendly holiday homes. You may only bring a dog if you have booked one of these dog friendly units. Touring caravan pitches at, Hoburne Blue Anchor and Hoburne Devon Bay also accept dogs. Additional fees apply, for further information please contact the park direct before booking. Under no circumstances will we allow any dog (except guide dogs or a specially trained assistance dog) to be taken into the complex buildings or swimming pool area and you must keep it under control at all times. If you need to bring a guide dog or specially trained assistance dog to any of our parks please notify us at the time of booking. Please note, you may encounter pets that belong to some of our holiday home owners on any of our parks. Some breeds of dog including those listed in the Dangerous Dogs Act 1991 are not allowed. Please provide us with the details of the breed of your dog when you book. Please note we do not have specific dog exercise areas and dogs must be kept on a lead and be accompanied by a responsible adult who must pick up after their dogs and make use of dog litter bins provided.

or loss sustained during your stay. We or our authorised representatives may enter your accommodation or pitch at any time for any reasonable purpose. If we need to do so we will give you as much notice as possible, except in an emergency.

GUESTS WITH MOBILITY DIFFICULTIES Many of our parks offer a limited number of accommodations that have been adapted for guests with mobility difficulties. Some parks are more suitable than others for those with particular disabilities. If your party includes someone with special needs please let us know prior to booking and we’ll be pleased to offer further advice.

CHILDREN

ARRIVAL AND DEPARTURE TIMES Checking in times, vary by type of accommodation. For caravans, please turn to pages 54 and for Lodges visit page 58 for details. Accommodation must be vacated by 10am on the day of departure. Touring and camping pods are available from 12noon on the day of arrival and must be vacated by 10am on the day of departure. Please bring your booking confirmation on arrival. Any queries, please do not hesitate to contact our booking team on 01425 689118.

Gazebos are not permitted at Hoburne Devon Bay. Sleeping in either awnings or the gazebo is prohibited.

The photography in the brochure and on the website is intended for guidance only. Any off park attraction that is listed is subject to the operator’s relevant opening times, restrictions and prices.

This agreement shall be subject to English law and to the non-exclusive jurisdiction of the English Courts.

You will not be entitled to any refund as a result of inclement weather conditions.

1. Talk to our reception team and they will do all they can to resolve your issue fast. 2. D  on’t be afraid to ask for the General Manager or Duty Manager if you feel speaking to them would help. They can come and talk through any problem at a time that suits you. 3. If you feel the park has been unable to resolve your concern, please email our Customer Services Manager at customercare@hoburne.com and they will get back to you within 48 hours.

This agreement is personal to the parties named in the booking and cannot be transferred– but see section entitled Changing Your Booking.

SITE LICENCE

INCLEMENT WEATHER

In the unlikely event that you are not happy with anything, please tell us so we can do something about it:

MISCELLANEOUS

Electric pitches where available – 10 amp.

You must observe the conditions of the Site Licence, a copy of which is displayed in the reception area of each park. We will be pleased to provide you with a copy on request.

If you do not comply with these conditions we have the right to cancel your booking or require you to leave the park and you will not be entitled to any refund of monies paid for your holiday.

Whilst all care is taken to ensure the details in our brochure and on our website are correct at the time of publication, we reserve the right to make changes to, suspend or withdraw any advertised facility, entertainment, amenity or service.

If you or any member of your party breaches their obligations under this agreement we may take action against all or any of you. Should any part of this agreement be void then it shall be disregarded and the remainder will continue in full force and effect.

Flags cannot be erected on any touring pitch without prior approval of the General Manager.

We will not accept your booking if your group does not have a person over 18 in it, nor will we accept bookings from single sex parties of three or more persons, except by prior arrangement with the General Manager at the park. We may require you to show proof of age on arrival at the park.

It is now illegal to smoke inside enclosed public buildings. Smoking is also forbidden in all of our holiday accommodation, however we cannot guarantee that any accommodation has always been smoke free.

MARKETING ACCURACY

Groundsheets placed on grass must be breathable and lifted daily. Only one gazebo with the sides removed is allowed per pitch at Hoburne Blue Anchor.

The maximum number of guests permitted to occupy all types of accommodation is strictly limited to the number of berths provided and this includes babies and children. The maximum occupancy of touring pitches is 6 including babies and children. For details on the number of berths available in different categories of accommodation, please refer to the price panels for each park, or to our website. The maximum stay at all Hoburne parks is 3 consecutive weeks.

We are passionate about creating memories to treasure. We want everyone who stays with us to enjoy a superb break. But we know that every now and then things don’t go entirely to plan – and we are committed to getting your holiday back on track quickly.

You must ensure that a responsible adult accompanies children under 8 years at all times. Children under 12 years must be accompanied by a responsible adult in the complex after 7pm.

Awnings must comply with the terms of the local authority site licence as displayed at the park.

NUMBER & COMPOSITION OF YOUR PARTY

SMOKING POLICY

E-cigarettes are not permitted in enclosed public areas or accommodation either.

Most (but not all) of our touring pitches will accommodate an awning. Only one awning is allowed per pitch and it may be no deeper than 3 metres.

Any child under the age of 8 and any non-swimmer under the age of 12 must be accompanied by an adult in the water at all times. No more than 2 children under the age of 8 per supervising adult. No more than 1 child under the age of 4 per supervising adult in the water.

PUTTING IT RIGHT

You are responsible for the welfare and behaviour of any members of your party who are under the age of 18 years whilst they are on the park.

TOURING PITCHES

SWIMMING POOL

on all parks.

HOW TO CONTACT US If you need to contact us please call our team on 01425 689118, email them on customercare@hoburne.com or write to: Holiday Information, Hoburne Ltd, 10 Hoburne Lane, Christchurch, Dorset, BH23 4HP

CALL RECORDING Calls to Hoburne Ltd may be recorded and used for security and training purposes.

Please note that we retain the right to refuse any booking if, in our absolute discretion, we consider it desirable to do so in order to preserve the comfort and enjoyment of our other guests.

PARK LOCATIONS Our parks are in country or seaside locations and as a result we try to preserve the rural character. Therefore the park may have uneven ground, unmade up tracks and paths and limited lighting. Some have lakes, clifftop and other features so please ensure children are properly supervised.

If you would like to book more than 1 unit, please call our customer service centre on 01425 689118.

BEHAVIOUR You must comply with decent standards of behaviour during your stay and must show consideration for all other persons on the park. If your behaviour is unsatisfactory, then we may elect to terminate this agreement and require you to leave the park immediately.

Due to the locations, most parks have various wildlife present and we ask that you respect all wildlife (in particular birds in nesting seasons) and refrain from feeding them.

LIABILITY

In these circumstances we will treat your booking as having been cancelled by you from the moment of termination and no refund will be due to you.

We shall not be responsible for any loss that you may suffer as a result of any act or omission by any person who is not employed by us. We do not accept responsibility if you suffer illness, injury or death on holiday unless it is due to the negligence of our employees.

If you or any person for whom you are responsible causes damage to any property on the park or causes us loss you must pay such sum as is necessary to make good the damage or loss including any sums we may expend in compensating other people.

We accept no responsibility whatsoever for your personal belongings whilst they are on the park.

VEHICLES

OUR SERVICE TO YOU

You must comply with all park speed limits as indicated on the individual parks and as referred to in the park rules.

We do all that we can to ensure that you enjoy your holiday. However, occasionally problems occur. If they do please tell the park reception or duty manager immediately while you’re staying with us and we will respond as soon as possible.

You must not bring any sign written van, commercial vehicle, boat or trailer on to any of our parks, unless you have first obtained authorisation from the General Manager of the park concerned, who shall be entitled to refuse consent without giving any reason.

If any reported matter is not resolved during your stay, the person who is the lead name on the booking must notify in writing within 28 days after the end of your holiday.

You are entitled to park one vehicle only* on the park in an area designated by us for the duration of your stay. Visitors cars and additional cars are allowed only at the discretion of the park management and must be booked in at Reception.

We are only able to take action on any complaints that have been bought to the reception or duty manager’s attention during your stay so we have the opportunity to solve the problems experienced fairly and effectively.

*2 vehicles in the case of 4 bedroom accommodation.

ACCOMMODATION

CLOTHES LINES

Accommodation must be left in a clean and tidy condition. You will be responsible for all damage done

Only the hook on window, or compact freestanding rotary type, may be used. Laundry and drying facilities are available

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HOLIDAY CANCELLATION SCHEME WHAT IS THE SCHEME? Your booking is a legally binding contract and like all contracts you should protect yourself in case things go wrong. We provide an optional Holiday Cancellation Scheme, under which we will refund certain costs and/or waive our right to a cancellation charge. If you wish to participate in this scheme you must do so at the time that you make your booking or within the following 7 days. Should you opt out of the Holiday Cancellation Scheme any money paid towards your holiday booking including any rental of extras are nonrefundable and non-transferable. If you indicate when booking that you wish to participate in the scheme then the fee will be added to your initial deposit. The scheme fee will depend upon the cost of your holiday, as follows:-

BENEFITS • If you cancel more than 42 days before the scheduled commencement date of your holiday we will refund your deposit and any other monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee. • If you cancel less than 42 days before the scheduled commencement date of your holiday we will refund all monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee and an administration charge of £50.00 inclusive of VAT. We will also waive your obligation to pay us the relevant cancellation charge (see Booking Conditions).

CLAIMS Holiday Cost* Fee*

Holiday Cancellation Scheme

Up to £99

£5

£100 – £199

£10

£200 – £299

£15

£300 – £399

£20

£400 – £499

£25

£500 – £599

£30

£600 – £699

£35

£700 – £799

£40

£800 – £899

£45

£900+

£50

*Per unit of accommodation or touring pitch.

You must let us know immediately by telephone once you know that you will have to cancel your holiday, however your cancellation will only take effect once we receive written confirmation signed by the lead person who made the booking. Provided we receive this within 48 hours of your telephone call we will treat the date of the phone call as the date of cancellation.

INSURANCE The Holiday Cancellation Scheme is not a policy of insurance, nor does it replicate all of the features of a typical holiday insurance policy. If you require insurance cover then you should contact an insurance broker authorised by the Financial Services Authority.


2018 HOBURNE HOLIDAYS

HOBURNE DOUBLEBOIS

It’s how it makes you feel You’ve chosen your park, picked your beds, planned your days, now to book...

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Hoburne Doublebois 2018 Brochure  
Hoburne Doublebois 2018 Brochure