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TABATHA TALKS "If your goal is to be a rock star of hairdressing, Go for it and don’t let Anyone stop you."






ISSUE 11 /FORMA JULY 2013| /ISSUE $6.99 MAGAZINE 11 | 1


The special one-time subsidy to encourage potential apprentices and employers to get started in an apprenticeship is still available. Employers and apprentices who begin a training agreement for hairdressing/barbering modern apprenticeship will each receive $1000. The subsidy is available to apprentices and their employers where the apprentice has over 120 credits yet to complete. For hairdressing, that means those who are entering as year 1 or year 2 apprentices. Those who have signed on as an apprentice on and after 6 March 2013 will be in the Government’s incentive. HITO will send you the incentive application forms. In the meantime, all queries about the incentive should go to Bobby Hall at or (04) 499 1180.

WHAT DO EMPLOYERS THINK? The response from employers has been positive.


achel Rehm is the owner and employer at A Head in Hair in Titirangi, Auckland. She was able to take on an apprentice this year and receive the HITO incentive. “It’s fantastic; it has freed me up to spend more time doing one-on-one training with my new apprentice Averil,” she says.

National Office PO Box 11 764 Wellington 6142 Phone (04) 499 1180 Fax (04) 499 3950

Northern Phone (09) 579 4844 Fax (09) 579 4845 Mobile (027) 470 0169

Rachel was an apprentice herself, and she says she always prefers apprenticeship training over full time courses and schools. “I think the reboot has been great as it has opened apprenticeships up for more people to take advantage of them.”

“I am impressed with this new scheme. It would make me as an employer feel valued for the effort and time we put into training and as an apprentice it takes a wee bit of pressure off financially so they can enjoy free time and have help with training costs!”

Kandace from Head Therapy contacted us with an extremely positive reaction.

Auckland Phone (09) 579 4844 Fax (09) 579 4845 Mobile (027) 443 2401

Midland Phone (09) 579 4844 Fax (09) 579 4845 Mobile (027) 480 6550

Mid-Central Phone (04) 499 5150 Fax (04) 499 5152 Mobile (027) 470 0170

Central Phone (04) 499 5150 Fax (04) 499 5152 Mobile (027) 445 5758

Northern South Phone (03) 338 5376 Fax (03) 338 4376 Mobile (027) 483 2405

Southern South Phone (03) 338 5376 Fax (03) 338 4376 Mobile (027) 470 0171




tabatha coffey ALL TALK & ALL ACTION You may know her as the straight-talking business woman from the television show Tabatha Takes Over, but there’s more to Tabatha Coffey than just her uncompromising business advice.

Ask questions. Have a mentor, or someone you strive to be like. Set goals for yourself along the way. If your goal is to be a rock star of hairdressing, go for it.”


er passions for hair and training have led her to travel all over the world, investing in the next generation of hairdressers.

To those who are currently doing their apprenticeship, Tabatha advises to work hard, push yourself and be the best you can be.

And she’s not finished yet. “I still love this profession,” she says, “which is why I am always trying to elevate it and myself.”

“I think the hardest workers and most curious will get the most out of [their apprenticeship],” she says.

For Tabatha, choosing this profession was an easy decision. From a young age, she knew a career in hairdressing was perfect for her. “I never had any question about it,” she explains.

“Ask questions. Have a mentor, or someone you strive to be like. Set goals for yourself along the way. If your goal is to be a rock star of hairdressing, go for it and don’t let anyone stop you. Even yourself.”

It was Tabatha’s “unconventional but positive” upbringing that played a significant part in helping her discover her passion for hair early on.

Tabatha prizes education, so she didn’t stop learning after she finished her apprenticeship. Her next step was to travel over to London where she went on to do three more years of training under Toni and Guy and Vidal Sassoon.

Tabatha’s parents owned transvestite strip clubs in Surfers Paradise (Queensland, Australia), and growing up in and around this vibrant world introduced Tabatha to the power of hair and make-up. “It was a very colourful world filled with creative and interesting people...The girls always, always looked fabulous. And when I was young I had the opportunity to be backstage and help them create their looks. I realised how they were able to fully express themselves through hair and beauty. The way you could make someone look on the outside has everything to do with how he or she feels on the inside. That was powerful for me,” she explains. Because she knew that the hairdressing industry was where she wanted to be, Tabatha didn’t waste any time getting her career started. She began as an assistant in a local salon at the age of 14, then went on to train in an apprenticeship. Tabatha is a tremendous supporter of the apprenticeship programme. She knows first-hand the benefits of learning on the job, and she has trained many apprentices herself over the course of her career.

“Picasso didn’t start out deconstructing faces,” she begins, explaining why training is so crucial in the hairdressing industry. “We need to know the core skills and tenets of what you can and can’t do with hair before we can truly be artists. Hairdressing is a craft. The more you practice your craft the better you become. It takes training to identify different hair types and how to cut it, how to determine the right colour placement for a haircut and what is suitable for your clients.” Tabatha knows the foundation of extensive training she laid early on has helped her achieve a successful career. She now focuses on sharing her knowledge and experience with others. Tabatha spent 10 years as a platform artist for Joico International, travelling all over the world to train and inspire up and coming hairdressers. She strongly believes in the concept of mentoring, and enjoys teaching and training others to help them reach their potential. “You can’t expect to develop and evolve in any career without mentorship. Left to

their own devices, any young professional will flounder. It is one of the best parts of my career now to be able to help young hairdressers become better and better. Investing in the next generation, keeps our industry and craft alive.” A successful and renowned business woman, Tabatha uses her experience and knowledge to train not only rising hairdressing stars but also salon owners and other business people. In her reality show “Tabatha’s Salon Takeover”, she helped struggling salons, giving the owners frank advice to take their businesses from bleak to successful. More recently, the programme has begun to encompass struggling businesses from all different industries and has been renamed "Tabatha Takes Over". “The reason I take over all kinds of businesses is because there are certain main tenets that apply universally. And believe it or not, a lot of businesses still don’t get that. Stellar customer service, good staff management, and strong marketing will help any kind of business grow. A business is a commitment, and it needs to be adjusted along the way. Just because the doors are open does not mean it will be a success.” For all the salon owners here in New Zealand, Tabatha has some advice to see your business go to the next level. “Hold yourself and everyone around you to the highest standard. Don’t be afraid to say it isn’t good enough yet, and be prepared to do the work to make it good enough. Invest in your business. Treat your staff with respect and be a strong leader. They look to you for leadership whether you believe it or not. Know the industry. Stay on top of what your customers are asking for and invest in education of the staff.”


a fresh career

Starting my own business hasn’t been easy, but it’s about getting out in the community and earning people’s respect.”

Pat Tupuola of Pat’s Fresh Cuts in Timaru found his passion for barbering almost by accident. Not knowing what to do for a career, he was cutting a mate’s hair one day when he realised that barbering might just be for him.


e decided to give it a go, applied for a job at VJ Barbers in Christchurch and has “never looked back”.

“My favourite part of barbering is making people feel good about themselves, and talking to all different sorts of people,” he says. “It’s awesome to see the difference you can make too. Sometimes you will get young kids in, and they will be crying, then you give them a design in their hair and they get so excited about it.” After working in Christchurch, Pat made the move to Timaru where he completed a HITO apprenticeship and gained his National Certificate in Barbering. With his qualification under his belt, the next step for Pat was to open Pat’s Fresh Cuts in Timaru. “I’m really enjoying being my own boss,” he smiles. “Starting my own business hasn’t been easy, but it’s about getting out in the community and earning people’s respect.” An avid rugby player, Pat is involved in coaching local teams and says his involvement in sport has helped him to build his client base. At Pat’s Fresh Cuts, hair art has become one of the most popular services on offer. This is where designs and pictures are skillfully etched into the hair. Pat is selftaught in his hair art techniques. “I started off just doing small designs, and then moved on to doing more complicated ones like a Koru,” he explains. The popularity of hair art has grown dramatically in New Zealand in recent

years, with some talented Kiwi barbers leading the way. Personally, Pat is inspired by the work of Matt Brown from My Father’s Barber in Christchurch. Matt is known for his producing exceptional, intricate hair art. “He is the best in New Zealand, if not the best in the world, in my opinion,” Pat says. Recently he was able to meet up with Matt to learn more about his hair art techniques which he thoroughly enjoyed. Pat recommends a career in barbering for anyone who likes to keep their work fresh and challenging. In barbering, there is always a new trend or skill to learn and perfect, and Pat is excited to continue to develop his skill-set and his business. His next goal is to get his own site for the business as he currently shares a premise with a cutting bar. Pat knows his national qualification has helped him get to where he is today, and it will continue to help him achieve his goals for the future. “Getting that recognition as a barber, having your certificate hanging on the wall, it shows your clients that you have done the hard work. I have found it helps you earn the respect of your clients, and it’s a confidence boost as well.” If you are interested in training as a barber, there are lots of options available through HITO such as barbering apprenticeships and QbyE (Qualification by Experience). Get in touch with your HITO Sales and Liaison Manager or call HITO on (04) 499 1180 for more information.


see your work in print


capture looks in different ways artistically through a lens.




For the first look i.e. (snow queen) I achieved this look with a large amount of back combing, crimpers and hairspray as well as a splash of water based paint.


HAMILTON WHY DID YOU DECIDE TO DO A HAIRDRESSING APPRENTICESHIP? An apprenticeship allowed me to get hands on experience in an established salon whilst still completing my studies. I think it’s been a great learning experience.

WHAT’S YOUR FAVOURITE PART OF BEING AN APPRENTICE? Being able to apply my skills on real clients and have them happy with the results. Learning new techniques from the other stylists in the salon is a big bonus for me too.

WHAT’S YOUR FAVOURITE PART OF DOING FASHION OR PHOTOGRAPHIC WORK? It allows me the opportunity to express my creativity, from all the sources of my inspiration, into physical form and to

I would love to work with fashion photography and live fashion shows to really push my creative boundaries

WHO INSPIRES YOU IN YOUR HAIRDRESSING CAREER, AND WHY DO THEY INSPIRE YOU? TONI&GUY, they constantly inspire me with their high fashion looks across multiple styles, always pioneering these new looks while blending the latest fashion trends into new looks.

WHAT WAS THIS PHOTOGRAPHIC WORK FOR? I was and still am in the process of building a portfolio of my work. I wanted to focus and create looks based on editorial and Avant Garde styles with a slight twist.

WHAT WAS YOUR INSPIRATION? I got a lot of inspiration via the internet by constantly searching up the latest runway trends, colours and make up looks as well as fashion magazines.

For the second look I used root crimpers (triple tongs – I love this tool), curling irons, texturizing spray to create that full tousled curl.

WHAT PRODUCTS DID YOU USE? First look (snow queen) Osis Elastic hairspray, Osis Dust it powder, Osis Session spray Second look Osis Elastic hairspray, Osis style shifter 2, Osis Session spray

Special thanks to: Make-up artist: Melina Pruden Scissors Hairdressing in Hamilton for allowing me the use of products and letting me convert our salon into a photography studio. Bruce Gordon and Ross Briffault for their support and guidance.


see your work in print





ALTERNATIVES HAIR, SILVERDALE, AUCKLAND WHY DID YOU DECIDE TO DO A HAIRDRESSING APPRENTICESHIP? After working as a junior for a year and completing the Gateway programme at Orewa College I knew Hairdressing was for me and I believe the best way to become a qualified stylist is to do an apprenticeship. The support and training is great and it’s a qualification that stays with you for life and you can travel with it all over the world.

WHAT’S YOUR FAVOURITE PART OF BEING AN APPRENTICE? I love my clientele and I love building my clientele too. Being able to meet people


from all walks of life and getting to know them is really interesting and I love making people feel good about themselves, I find it very rewarding especially when you really ‘click’ with your client.

WHAT’S YOUR FAVOURITE PART OF DOING FASHION OR PHOTOGRAPHIC WORK? Meeting and working with different models and photographers and being able to bring my ideas to life. Also being a people person I love meeting and getting to know new people.

WHAT ARE YOU DREAMS AND ASPIRATIONS FOR YOUR CAREER IN HAIRDRESSING? I can’t wait to be qualified and travel to America in hopes of being able to find full time work. I’m looking at doing a Make-up Artistry course next year so I hope to be able to combine my hair and make-up skills to be employed to work full time on sets of photo shoots.


First is Moana Riddell from Hair Scene and Beauty in Whangaparaoa. I went to Orewa College with her and during Gateway and the first year of my apprenticeship I went to her for advice and as I go into my finals I will be asking for her advice again. I find her work truly inspirational and it shows her passion for the industry. The second is my manager, co-worker and good friend Shonney Stein. From day one she has taken me under her wing and shown me how things are done. Her work is always immaculate and stunning and I aspire to be as good of a stylist as her when I qualify at the end of the year. IMAGE: EMOTION, PAIN, FEAR, SADNESS, BOREDOM, JOY Model: Lauren Christie Photography: Andy Hopkins Photography

WHAT WAS THIS PHOTOGRAPHIC WORK FOR? I was asked to help out and do the hair for this shoot by Andy Hopkins Photography as this shoot was for their photography portfolio and Sarah Greig's modelling portfolio. This sort of work is called time for print (TFP), this means everyone puts in their time, skills and efforts for the images at the end.





Prior to the shoot Lauren had selected photos she wanted to re-create so I followed the theme of the shoot and what the images were that she sent me.

The inspiration for this look was given to me by Sarah herself. She selected some images that she wished to re-create and one of the looks had very messy curls so this was my take on the image.



I included Laurens own hair extensions in the look, I curled the hair from the mid lengths down to keep the look soft to fit in with the theme of the shoot.

I took random and small sections and curled at all different directions to create an uneven messy rocker look.



I used GHD heat protecting spray and Bangstyle Hair spray. Also a little bit of Joico K-Pak Colour Therapy Oils for ends of the curls to add shine to the hair.

Special thanks to: I would like to credit Debbie Hopkins from Andy Hopkins Photography for make-up touch ups and assisting me. IMAGE: EDGY/ROCK Model: Sarah Grieg Photography: Andy Hopkins Photography

WHAT WAS THIS PHOTOGRAPHIC WORK FOR? Another Sarah Grieg modelling portfolio.

For this look I used GHD’s, L’Oreal Techni Art Anti Frizz hairspray. I didn’t feel as though a lot of product was needed for this look as we wanted to be able to mess and restyle the hair throughout shooting this look.

Special thanks to: I would like to credit Debbie Hopkins from Andy Hopkins Photography for make-up touch ups and assisting me. IMAGE: PIN UP Model: Ara Cyanide Photography: Andy Hopkins Photography


Again this was for the Andy Hopkins Photography shoot but for the Ara Cyanide's modelling portfolio.

WHAT WAS YOUR INSPIRATION? The inspiration for this shoot was chosen by Ara Cyanide as she wanted to do an old school glamour pin up photo shoot. I found my inspiration from looking online through millions of pin up photos and tutorials on YouTube.

HOW DID YOU ACHIEVE THIS LOOK? To achieve this look I first curled the hair and clip in extensions with GHD’s then created an old school pin up fringe by curling the hair under into a barrel and pinning it very carefully so the clips wouldn’t be seen.

WHAT PRODUCTS DID YOU USE? I used GHD Heat Protecting spray and L’Oreal Techni art Anti frizz hair spray also Fudge head shine to get a glossy finish.

Special thanks to: Ara is very talented and was able to do her own make up. The only help I had was the assistant photographer/set boss holding or passing up products and clips.


see your work in print name:



PROMISES HAIR DESIGN, UPPER HUTT WHY DID YOU DECIDE TO DO A HAIRDRESSING APPRENTICESHIP? For as long as I can remember I have wanted to be a hairdresser. Growing up with mum being a hairdresser, and for my younger years having her working from home, I was around it all the time. I just loved the transformations she created and wanted to get into it myself! I’ve always been an arty kind of person and hairdressing was the PERFECT way for me to express this

WHAT’S YOUR FAVOURITE PART OF DOING FASHION OR PHOTOGRAPHIC WORK? Seeing all the elements come together. Hair, Make-up and Photography. Seeing the final result and having it be exactly what I envisioned. Creating a masterpiece!




All of it! Learning! Creating! Growing!

The photographic work was for the De Lorenzo “Get Noticed Competition 2013”. I entered two Categories, “Black and White” and “Young Colourist” and won both categories, and was also awarded “De Lorenzo Hairdresser of the Year 2013”, and only a year and a half into my apprenticeship!

WHAT ARE YOU DREAMS AND ASPIRATIONS FOR YOUR CAREER IN HAIRDRESSING? To reach the top! To take every opportunity I can and become the very best I can. To make a name for myself in the industry, and to show people you can do anything you put your mind to.

WHO INSPIRES YOU IN YOUR HAIRDRESSING CAREER, AND WHY DO THEY INSPIRE YOU? Every single person in the industry inspires me in one way or another. My boss (Deb Philbert) and my mother (Duike Simm), who are both training me, seeing the passion and dedication they have for their career. The tutors at Premier Hairdressing College Lower Hutt, for the knowledge and commitment they have to help create great Hairdressers. The De Lorenzo team, Steven Rowe, John Myers, Rosheen Hiscox, who are always there to help and give their support. And the Mana Dave’s and Sara Allsop’s of the industry who have achieved what they have to such great heights.

WHAT WAS YOUR INSPIRATION? My inspiration for this shoot was 1940s/ 1950s, Rockabilly. Absolutely love this look and had the perfect model to pull it off!

HOW DID YOU ACHIEVE THIS LOOK? Using De Lorenzo Colours, I pre-lightened with powder lightener, mixed up a few different colours to create this hot pink toner. Set her hair in hot rollers, popped up her victory rolls. And away we went.

WHAT PRODUCTS DID YOU USE? De Lorenzo Colour, and De Lorenzo “The Endz” Smoothing Cream and “Granite” Hairspray

Special thanks to: Make Up Artist – Lana Rose Clark Photographer – Alan Raga

SEE YOUR WORK IN PRINT Are you a HITO apprentice? This is your chance to have your work published in an issue of Forma Magazine. If you have photographic work that you are proud of, we want to know. Give HITO a call on (04) 499 1180 to find out how to send your photographs in and have the opportunity to be published in Forma.

tips for

COMPETITION HAIRDRESSING Are you interested in taking part in hairdressing competitions? Competing is a powerful way to boost your confidence and get your creative juices flowing, so we chatted with Aaron Karam-Whalley (NZARH Competitions Committee Chairperson) about his top competition tips.



ead on to find out how to bring home the trophy in the next competition you enter.

TIP 1: KNOW THE CATEGORIES Aaron’s first recommendation is to make sure you know the categories of the event you’re entering, and the requirements of each category. It’s essential to make sure you submit your work into the right one. If you put the wrong type of work into the wrong section, then you won’t do well. In NZARH competitions, heads that are out of section are marked down. There are four elements that Aaron recommends you consider when making sure your work fits the category you’re entering: • The Cut • The Colour

to walk well in the shoes they are wearing. If they are wearing heels, it’s a smart idea to get them to practice in these shoes for the week prior to the competition. Aaron has suggested some key things to look for in your model: • Someone who is available to attend all training sessions and the full competition day. • Someone who will allow you do what you need to do to their hair. • Someone with healthy hair. Don’t use someone with problematic, curly or badly damaged hair. • Sometimes it’s easier if your model is not a friend or family member. • Where possible, it’s ideal to have a slim, tall model.

• Clothing and Make Up

Remember, your model will need to know not to touch the finished style that you have done.


hot tip:

Choosing your model is a vital step in the competition process. No matter how strong your work is, choosing the wrong model will affect the result.

competitions are not just about the hair; think about the finer finishing details like make-up, false eyelashes, stockings, jewellery, nails and shoes. It’s the finishing touches that give your look the x-factor!

• The Styling and Dress out

Your model needs to sell your look for you and parade it before the judges, so it’s essential that they can smile and show that they love the style you have done, and the clothing they are wearing. Keep in mind, because all models walk for the judges, your model will need to be able

TIP 3: COLOUR PLACEMENT Colour placement is another key aspect of your competition entry. Make sure you know the criteria for colour and what the judges will be looking for in the competition that you’re entering. When it comes to the NZARH competitions, the Judges are looking for “Shape and texture enhanced by colour”. This means a colour that is placed into a haircut or style that creates focal points or enhances particular areas of the look. The colour work you choose to do should also fit the criteria of the category you’re entering. For example, in NZARH competitions, the colour should be more edgy in the Directional Category while more commercial in the Urban Category. Judges are always looking for “clever” colour work, and one word they always keep in mind is “seamless” explains Aaron. There should never be colour stains, either around the hairline, on the scalp, or in partings. Aaron has outlined some colour work that won’t help you win. Stay away from: • Full head colours. • Stripy highlights/foils. • Blobby or bleed colours.

• Hair that is dry/damaged from colour. • Colour that doesn’t relate to the design or shape. Aaron has also given us some tips specific to two of the NZARH competition categories – Urban Day Style and Urban Night Style. If you are thinking about taking part in these competitions, this is a must read!

URBAN DAY STYLE • In this category judges look for a dressed and styled haircut. • The look should be suitable for a day event and be wearable by a younger woman. • When it comes to sets: – You have the choice of either dressing out a set or starting from wet and doing a blow wave. – The hair must be set ‘wet to dry’, ‘secured and undisturbed’ – You need to present your set to the steward on the day prior to the event starting. – Once the event begins you may then do anything to your set; cut, dampen, iron, crimp etc. – If you fail to comply with the setting rules, you will have to wet your model down and do a blow wave.

URBAN NIGHT HAIR • This is the glamour event. Aaron recommends paying particular attention to the finishing elements like nails, makeup, eyelashes, stockings, jewellery and accessories. • Your model will need to parade. Make sure that she has practiced walking in her shoes before the competition day. • Remember, colour plays a prominent part in this category. Often it is best to use horizontal colour techniques rather than vertical techniques like foiling. • Dress out, finish and balance account for 70% of the judging points. • Hair pins, hair ties, padding or backcombing should never be seen in the finished style. • Remember to consider the final shape or silhouette you are creating.

hot tip: When you are practicing, use the wrong colour hair clips (e.g. black pins on blonde hair). Once you master concealing these, you’ll have no trouble on the day when you use the right colour hair pins on your model.


THE SPECTRA EXPERIENCE An award-winning salon, Spectra has won hearts in Palmerston North and beyond with their emphasis on individual, superior service and excellent training.


pectra owner Gabrielle BundyCooke and her team concentrate on delivering the ‘Spectra Experience’ for every client. They focus on the small details to create a service that keeps people coming back.

complimentary vouchers to spend at their next visit, and we invite them back for a complimentary “style check-up” and blow-wave within 10 days of their initial appointment. It’s another moment for us to create a relationship.”

Anne Squires at Antonio Beauty Lounge in Hawera.

“Everyone in Palmerston North knows or has heard of the ‘Spectra Experience’ in whatever form that may be” explains Gabrielle.

Gabrielle believes a salon’s atmosphere is also immensely important for attracting and retaining clients. One way the team keeps the atmosphere at Spectra fresh and exciting is by having live music on late nights.

“I love giving and love teaching, but bigger than that I love to see people getting ahead and going for everything on offer,” she explains.

“With all my policies and procedures, plus Spectra's vision and mission statements, we cover all the ‘feel good’ moments in your Spectra appointments and in the follow-up communications.” Gabrielle has owned Spectra for 10 years this September, and she has created the salon to be a “beautiful and comfortable” space. Spectra boasts 13 styling stations, a TV lounge and free Wi-Fi.

“Clients and the staff just love it!” Gabrielle believes that having a team that has been trained in Spectra’s philosophy has been crucial for delivering this premium service. She has found that training apprentices is the best way to ‘grow your own’ stylists who are immersed in that culture.

The team treat their clients like VIPs, offering light meals from a local cafe (which Gabrielle says is renowned for the best coffee in town) and a glass of red or white wine at no charge. They also go the extra mile by finishing each service with a free five minute makeover in the Dressing Room (Spectra’s beauty department).

“I do not want to have to go looking and hoping to find a senior stylist to suit our work ethics and the Spectra culture, so it seemed to me the only way was to grow my own,” she explains.

At Spectra, the team has also put excellent follow-up communication procedures in place to create more of those pivotal ‘feel good moments’ for their clients.

“Salons back then were places of intrigue,” she explains. “The smell of the perm solution and the backcombing of the beautiful ladies drew me into this wonderful life.”

“We acknowledge all our first time clients with a letter of thanks including

After completing a hairdressing course, she took up an apprenticeship with


Gabrielle began her hairdressing career as an apprentice herself back in the 1970s.

Gabrielle began conducting training when asked to share her skills with those around her, and this soon grew into a passion.

In the 10 years Gabrielle has owned Spectra, she has seen around 20 apprentices gain their national qualification, along with several who have furthered their training with teaching and assessing qualifications. “This makes me feel very proud, as being able to give out and pass on what you know is a gift that not everyone is capable of, and it has required a huge personal commitment on the apprentice’s behalf too,” she says. In 2009, Spectra's excellent training was recognised when they took out HITO’s Training Salon of the Year award. This award recognises exceptional training characteristics, commitment to excellence in training and professional training achievements. For Gabrielle, this win was her “proudest career moment and the pinnacle of [her] own personal journey in hairdressing.” “Spectra has never been short of people wanting to join the team and become

Gabrielle’s top training tips: ... BE HONEST AND GIVE CLEAR EXPECTATIONS “Make it completely transparent right from the outset what is expected from the apprentice, and include this in the employment contract and House Rules… I say right at the beginning of their Spectra journey: ‘This is not a glamorous journey you are on and if you want it bad enough, I'll do whatever it takes and costs to get you to the top, but you must show me you are hungry and use your initiative.’”

... ACKNOWLEDGE THE RIGHT THINGS AT THE RIGHT TIME “This means acknowledging a job well done and praising their achievements in front of the whole team, and the community if that’s at all possible and desirable for the person. For example, in the local newspaper or at public events.”

... THINK ABOUT WHAT’S BEST FOR THEM “Sometimes it’s about not always giving the apprentice a choice. At this stage of their career, they probably have no idea what is best for them.” qualified. But after we won this award, we saw an increase in the numbers applying for apprenticeships. The staff also want to gain teaching and assessing qualifications.” “I have been approached by other salons and have had their staff come and observe what we do.” Winning awards is no unusual feat for Spectra. The team has also snapped up awards at the Westpac Manawatu Business Awards and the Annual Trade Awards, and their resident make-up artist won the Young Blood Make-up Artist Award last year.

Even with many notable successes under Spectra’s belt, looking ahead Gabrielle says there is still much more to be achieved. “Progress is impossible without change, and Spectra continually strives to reinvent itself,” says Gabrielle. “Business is remarkably different today than it was ten years ago, and with every day being different, we have to work it as such. I know I've been blessed with Spectra, and I've been trusted with many young lives. What a privilege that has been and still is.”

... SUPPORT THEM “As the employer or trainer it’s about being responsible and consistent, doing what you say you will do for them...being available to train, following up with their off-job homework and always being interested in what they are doing at their training spaces. Support them in the hard days, because being an apprentice is hard work!”

This is not a glamorous journey you are on and if you want it bad enough, I'll do whatever it takes and costs to get you to the top, but you must show me you are hungry and use your initiative.” FORMA MAGAZINE | ISSUE 11 | 15


NON-FINANCIAL BENEFITS OF TRAINING We often talk about the financial benefits of training; the way apprentices can help bring more revenue into your salon. But apprenticeship training brings more than just financial rewards. We’ve asked two successful New Zealand employers to share about the other benefits they see from training apprentices.

Progress is impossible without change.… foster excellence and create a succession plan.”

SPECTRA Gabrielle Bundy-Cooke from Spectra in Palmerston North has also reaped the benefits of training in her salon, both financial and non-financial. SPECTRA




One main gift for Gabrielle is the knowledge that she is adding talented stylists to the future of the hairdressing industry. Having apprentices coming through Spectra also means she can prepare for the future of the salon. “Progress is impossible without change, and so Spectra continuously reinvents, looking for the next person to help us to the next level. We continue to strive to foster excellence and to create a succession plan, and this is something training helps achieve.” In the 10 years Gabrielle has owned Spectra, she has seen almost 20 apprentices receive their national qualification, along with several who have furthered their training with teaching and assessing qualifications. “This makes me feel very proud, as being able to give out and pass on what you know is a gift that not everyone is capable of, and it has required a huge personal commitment on the apprentice’s behalf.” When Gabrielle first began training, she didn’t know what was meant by “investing” in training. She did it because she was asked to share what she knew with those around her. “I could see by looking at the unstructured, uncertain, ‘cross your fingers and hope it comes out OK’ methods that some seniors were working with on the floor that they needed help…I so wanted to make it clearer for them. I love giving, and love teaching but more than that, I love to see people getting ahead and going for everything on offer.” At Spectra, training has developed a learning culture and stability that has been the pathway to a business with a future. If you want to find out more about how you can start training apprentices in your salon and reaping the rewards, give us a call on (04) 499 1180 or email

BIBA Belinda Robb, owner and employer at Biba salon on Auckland’s North Shore, is a passionate believer in apprenticeships. “Ever since I completed my own four year apprenticeship in 1990, I’ve been 100% behind training. This is my fourth salon, and in every one I’ve employed apprentices.” Aside from business and financial benefits, Belinda sees apprentices as a real asset to her team. “Apprentices keep me young. They bring new ideas and vibrancy; there are no limits to their creativity, which is such a valuable resource. They keep you on trend, help you embrace technology and see things in different ways.”

apprentices + keep you young + bring new ideas & perspectives + a sense of vibrancy + unlimited creativity + keep you on trend + help with new technology + enhance teams + enhance business reputation Belinda has also found that apprentices help her create a sustainable team in the salon. At Biba, she likes to have an

apprentice in each year, so there’s always someone coming up through the team. “Apprentices allow me to construct a self-replacing team,” she says. “When a top performing stylist moves on, there is someone there to fill those shoes.” Another key benefit Belinda has noticed is that you get a reputation as a training salon. “This in turn attracts quality staff who want to better themselves and continue learning,” Belinda believes that if you make training a priority in your business, the result is a salon culture of educated and inspired people who build a loyal clientele and a profitable business. Having trained about 25 apprentices so far in her career, she knows that it’s not always going to be smooth sailing. “There is a lot of selflessness involved in training an apprentice. There will be times when it’s hard, there will be challenges, but I would say don’t be discouraged; ultimately it’s worth it and it’s so rewarding sharing the journey with them.” “Seeing a young person who starts out so fresh and green and then become a fully qualified stylist is such a satisfying experience… I passionately believe that training apprentices is the right way to go.”

WORLDSKILLS WorldSkills is an exciting competition where you can sharpen your hairdressing skills and showcase your talent both nationally and overseas.
















On Sunday 14 April WorldSkills Regional Competitions took place in Auckland and Christchurch.


t was an exciting day in both regions, with four young stylists competing in Auckland and seven competing in Christchurch.

HITO CEO Erica Cumming says it was great to see these numbers competing in a year where there is only a regional event (every second year the national event takes place). “It was rewarding to again see the development of skills that young hairdressers displayed. This event is gaining momentum and provides a chance for a wide range of skills to be utilised, with great attention to detail on the finish.”

The great thing about WorldSkills is that the skills learnt are beneficial not just in the competition but for every day work in the salon too. “Talking with the competitors after the event reminded me how invaluable this event is where younger hairdressers gain confidence in their abilities and work under time restraints for the entire day,” says Erica.

AND THE WINNERS ARE… Auckland Winner: Trent Fleet, Bettjemans in Auckland

Christchurch Winner: Cameron Aitken-Boyle, Headquarters in Dunedin Runner-up: Sarah Wright, Vogue Hair and Barbers in Kaiapoi Thanks to everyone who took part. Special thanks to all of our judges: Niq James, Deniece Bridgeman, Sonia Baker-Johnston, Cathy Davys, Natasha Beaustridge and Kylie Hayes. HITO also thanks our WorldSkills venues: Manukau Institute of Technology (MIT) in Auckland and Aoraki Polytechnic in Christchurch.


WORLDSKILLS A Palmerston North artist recently raised $500 for Cait Woodcock’s WorldSkills fund by auctioning off one of his paintings.

Cait’s Journey To Germany In July, 2012 National WorldSkills Hairdressing Champion Cait Woodcock is off to Germany to represent NZ at WorldSkills Internationals.



atrick Thomas has been getting his hair done by Cait ever since he volunteered as a hair model for her when she was an apprentice. When he heard about her WorldSkills journey, he wanted to do something to help. “I first heard about WorldSkills when Cait won the gold medal at the national competition last year,” he explains. Now to represent New Zealand over in Germany, Cait needs to raise a total of $30,000.

orldSkills is a global competition where young people compete to be the best in their chosen skill. To take part in this competition both the competitor and their trainer need passion, commitment and enthusiasm. It involves training, practice, attending workshops and refining skills to be up to the challenge of competing.


“I thought, I can’t do much, but I can paint a picture and sell it,” Patrick says. He started working on the piece of art in February this year, and recently sold it on Trademe for $500, dedicating the proceeds to Cait’s Germany fund. Cait was blown away by his generous fundraising.


The acrylic painting features Palmerston North’s George Street, the location of Spectra salon (where Cait trained and became a qualified stylist). Patrick hopes to make this the first of a series of George Street paintings that he would like to exhibit at a later stage. RESERACH AND PREPERATION NOTES


Many different trades take part in WorldSkills including automotive technology, joinery, cooking and of course hairdressing. The New Zealand team of 14 (dubbed the Tool Blacks) will head to Germany, each representing different trades and skills. Cait did her apprenticeship and qualified while at Spectra in Palmerston North. She earned her place in the Tool Blacks after first winning a regional hairdressing regional competition, and then taking out the gold medal at nationals last year. Ever since winning that gold medal Cait has been working hard in preparation for the international competition, and she says her training is “all on track.” Cait has had the opportunity to work with some amazing trainers in the lead up to the competition, including WorldSkills Expert Niq James, former international competitor Laura Simpson and internationally acclaimed mentor and champion Ulrica Hansson from Pivot Point Australia.


“Training with Ulrica was an amazing opportunity,” says Cait. “She helped me put together a great timetable to work towards July.” The WorldSkills International competitions are run for four days and are challenging. There are eight different modules that Cait will compete in over that time, ranging from perming, cutting, colouring, long hair and blow waving. These skills are all performed on mannequins, to make for a level playing field between competitors. The great thing about WorldSkills is that the skills you learn are beneficial not just in the competition but for every day work in the salon too. Gabrielle Bundy-Cooke, owner of Spectra, observed Cait’s skills in the salon improve greatly with her WorldSkills training.

and the Palmerston North community got behind the cause and organised some fantastic fundraising efforts. The Institute of Electrolysis & Beauty Therapy, for example, was able to raise over $2000 for Cait this year by dedicating some of the school’s client days to the fund. “We read about Cait in an issue of Forma Magazine,” explains Annabelle Taylor, Principal/Director of the Palmerston North School. “We thought, here’s a young local girl who is focused and who knows where she wants to be. She didn’t breeze into this opportunity, but she has put in a lot of hard work to get here. She is a New Zealand champion, and she deserves our support.”

“I was blown away by the generosity of The Institute of Electrolysis & Beauty Therapy,” says Cait. Wella, Goldwell and Pivot Point are among other companies who have donated generously to Cait’s cause. Check out the HITO website for more information about WorldSkills: Thank you to everyone who has sponsored or fundraised to help get Cait to Germany. We could not have done it without the support from all of the hairdressing and beauty industry.

“We know from all areas of our lives the more you practice and use something, the better you become at it…Her hairdressing skills have been hugely developed and she is a master to observe.” When she’s not training, you’ll find Cait (who was recently awarded the Mayoral Award for Most Outstanding Achievement at the Manawatu Trades Graduation) dedicating the rest of her time to fundraising efforts. She needs to raise $30,000 to go to Germany for the competition. The team at Spectra, along with Cait’s family, friends,



apprentice of the year


Winning this award has given me such a boost in confidence for the last stretch. It has made all the hard work worth it, and made me want to keep on working hard.”

Apprentice of the Year is an award given to one HITO apprentice each year to recognise all-round excellence and achievement. Do. Hairstyling’s Marianna Brown overcame many challenges throughout her apprenticeship, rising to the top of her game and taking out the award last year.


eing named 2012 Apprentice of the Year was an “awesome goal to achieve” for Marianna, especially since she is nearing the end of her apprenticeship. “Winning this award has given me such a boost in confidence for the last stretch. It has made all the hard work worth it, and made me want to keep on working hard,” she says. Sharing the win with her clients in the salon has been something Marianna has thoroughly enjoyed. “It’s an awesome thing to share with my clients as they see me finishing the journey of my apprenticeship and becoming a qualified stylist,” she says. Coming to the end of your apprenticeship and getting ready to sit your finals can be a busy and daunting time, and it has been no different for Marianna. The confidence boost she got from this award has helped Marianna to change her focus.

“Becoming a stylist rather than an apprentice seemed scary to me, but this award made me realise that I’ve done some pretty cool things during my apprenticeship, and I can keep doing exciting things in the future. Instead of looking at the assessments I have coming up, I’m focusing on the exciting things I’ll be able to do as a senior.” Since winning Apprentice of the Year Marianna has had the opportunity to be

featured in the hairdressing trade magazine Headway as well as our own Forma, something she counts as a highlight. “Another highlight is being able to say that I’ve tackled this year with new goals and inspiration,” she adds. For anyone who is applying for Apprentice of the Year 2013, take Marianna’s advice and don’t hold back in your application. “When I was applying, my Mum told me to put it all out there. She said ‘this isn’t a time to be shy!’ We all know about tall poppy syndrome in New Zealand, where people don’t want to talk themselves up, but don’t hold back in your application. Make it your own; acknowledge that you’ve done some awesome things, and you deserve to put them down in your application.” And most importantly, she says, “be yourself!” At the moment, Marianna is taking the time to enjoy building up her clientele at Do. Hairstyling, meeting fantastic new people in the salon and working towards her finals. If you think you have what it takes to be the 2013 Apprentice of the Year then make sure you apply at This year the Industry Awards are taking place at the Auckland War Memorial Museum on Sunday 20 October 2013.



MARK YOUR CALENDAR — THE INDUSTRY AWARDS ARE BACK FOR 2013! This year the awards are being held at the Auckland War Memorial Museum on Sunday 20 October 2013. This is an event you don’t want to miss!


to someone with the drive, motivation and passion to succeed in their apprenticeship and career.

Do you think you could be the one of the 2013 winners? Applications for the HITO Awards are now open.

Prize: The Jasmine McBeth Memorial Scholarship recipient will take away a $3000 scholarship towards future training and a pair of brand new custom-made scissors from KJ Scissors.

osted by HITO and Kitomba/ NZARH, the Industry Awards are a prestigious event that recognises excellence in business and training.

There are 5 categories in the HITO Awards:

HITO APPRENTICE OF THE YEAR The Apprentice of the Year award is presented to a HITO apprentice to recognise their all-round achievement. Each of the 7 HITO regions will have their own local winner. Each of these regional winners then becomes a finalist for the National Apprentice of the Year, which is announced at the awards ceremony in October. Prize: This year overall Apprentice of the Year winner will receive an amazing prize package from Dateline Imports including a Blow waver, Conical tongs, Silver Bullet Straightener, Scissors and a Rusk product package. They will also have their 2759 and 2757 assessment fees paid for by HITO. Our seven regional winners (one from each of the seven HITO regions) will receive an exciting prize pack from Goldwell. HITO will also pay for their 2759 assessment fees (or equivalent).

JASMINE MCBETH MEMORIAL SCHOLARSHIP This scholarship was set up to recognise Jasmine McBeth's passion, determination and commitment to hairdressing before she passed away in 2007. It is offered annually

HITO TRAINING SALON OF THE YEAR The Training Salon of the Year award is given annually to a salon or barbershop to recognise their exceptional training characteristics, commitment to excellence in training and professional training achievements. Prize: The 2013 Training Salon of the Year winner will receive a $1000 voucher to go towards future training from HITO. They will also receive a combination of High Performance Salon Coaching and business planning from Shock Consult, plus a year’s free Red membership on the new Chilliebiz website.

HITO TUTOR OF THE YEAR The Tutor of the Year award is presented to a tutor to recognise their outstanding industry knowledge, training characteristics and personal achievements within the hairdressing and barbering industries. This award is now open for tutors in the beauty industry.

HITO TRAINER OF THE YEAR Trainer of the Year is presented annually to someone to recognise their outstanding industry knowledge, training characteristics and personal achievements within the hairdressing, barbering and beauty industries. This award is also open to commercial product company trainers. Prize: The winner of this award will receive a terrific prize package from DeLorenzo and a $500 voucher to go towards future training from HITO.

If you think you could be a winner, download a 2013 application form from the HITO website at or email and ask for a copy to be posted out to you. Both the HITO Awards and the Kitomba/NZARH Business Awards are presented at the Industry Awards in October. If you want to apply for the Business Awards, head to for more information.

Prize: The Tutor of the Year winner will win a fabulous prize package thanks to Schwarzkopf and a $500 voucher towards future training from HITO.

BUY YOUR TICKET FOR THE INDUSTRY AWARDS TODAY! Tickets are just $179 each (incl GST) for a night jam-packed with entertainment, a three course meal and of course the announcement of the awards winners. Booking is easy, just head to and use your Visa or Mastercard to purchase tickets through Paypal




GET A TASTE OF HAIRDRESSING WITH JUST THE JOB HITO and Frenz Hair Design are excited to promote a career in hairdressing on TVNZ’s Just the Job.


esigned for career-seekers and people looking for a career change, Just the Job is a television series that aims to help people find “just the job” they have been looking for. Each episode goes behind the scenes in a different workplace, giving viewers an insight into what’s involved in different career paths. In the hairdressing episode of Just the Job (filmed in May) viewers meet Ivan Shew, owner and employer at Frenz Hair Design in Raumati Beach, and his team members Stephanie Scott, Elle Richardson and Liam Northcott. The episode follows Megan as she finds out what life is like as a hairdressing apprentice, getting a taste of training in the salon and off-job training at Wellington Institute of Technology (WelTec). Ivan the whole team really enjoyed filming for the programme, and felt very “honoured and privileged” to be involved. “The whole experience was wonderful, everyone who was involved enjoyed it. It’s about showing people what real life in the salon is like, and I hope we did the industry proud.” Ivan is no stranger to training apprentices; he currently has three apprentices in the salon, and has trained many others over the course of his career. “I’ve built a little army of great hairdressers over the years,” he smiles.



For Ivan, training the next generation of hairdressers isn’t an optional extra, but something he believes the industry has a responsibility to do. “We have a responsibility to give back what we have taken from the industry…if we don’t do it, then who will? It’s too easy to leave it to someone else; we all need to take ownership.” For any young person interested in a hairdressing career, Ivan recommends getting out and doing work experience in a couple of different salons to find where you fit. “There are so many different salons out there, each has a different feel and culture...Find the fit that suits you and your personality, then target salons like this when you’re looking for an apprenticeship. This is so important, because when you’re happy in your salon you will perform so much better and have fun!” Make sure you catch Just the Job’s hairdressing episode on Saturday 6 July, 5pm on TV2. There will be a repeat screening the following Saturday 13 July, 9am on TV2. If you’re interested in a career in the exciting world of hairdressing then this is not to be missed! You can also check out for more episodes, a career quiz and more. Just the Job is produced by Dave Mason Productions and supported by NZ On Air and Careers NZ.


I love how in hairdressing you get to help people make a big change, and help them feel better about themselves.”

CONFIDENCE IS THE KEY Sarina Anderton from Salon One The Cove has been interested in hairdressing for as long as she can remember.


t the age of ten, she did her first haircut on her first client (her Mum), and she has continued to practice on her friends and family member’s hair ever since. “I don’t know what my Mum was thinking, letting me cut her hair when I was so young.” Sarina laughs. “But I loved it… I have always enjoyed playing around with hair.” After about six years of “playing around with hair,” Sarina decided to give hairdressing a real go and enrolled in a full-time course at Hair 2 Train in Tauranga. Just as she had loved doing her friends and family member’s hair, Sarina found she thoroughly enjoyed hairdressing as a career. “I love how in hairdressing you get to help people make a big change, and help them feel better about themselves,” she says. “It gives me a really good feeling.”

they were looking for someone. She ended up offering me an apprenticeship.” Sarina has found training in the real-life environment of the salon to be quite different from the training she had done at her course. “At first it was a bit scary, working with real, paying clients, but you need that to build your confidence,” she explains. “If you don’t have confidence, you won’t get anywhere.” Building confidence has been one of the most valuable things Sarina has learned in her hairdressing journey so far. She has seen a lot of people around her fall away from hairdressing because they lacked the confidence needed to keep going. Of all the people she studied with at her full-time course, Sarina is the only one still doing hairdressing.

At the end of her full-time course, Sarina took up an apprenticeship at Salon One The Cove in Tauranga to finish off her training and get her national qualification.

“It’s disappointing for them…I think the other people in my course just lacked the confidence to keep going. They were too scared to make a mistake and mess up someone’s hair,” she explains.

“I went in to help out at Salon One The Cove one day when they were short staffed, and Angela [the salon owner] must have liked me. At the end of the day, she told me

Sarina had the same fears of messing up, but a piece of advice from her employer Angela helped boost her confidence in herself and her abilities.

“When I started at the salon, Angela told me that I will make mistakes – that we all do - but that it’s okay. She said the only way to move forward and to get better is by giving it a go. This gave me so much more confidence, and I knew that making a mistake wasn’t the end of the world.” Sarina encourages other apprentices and full-time course students to remember this advice. “It’s okay to make mistakes sometimes, it’s what you do with them that really matters.” Sarina is nearing the end of her apprenticeship at the moment, and she has some exciting plans for the future. Once she has her national qualification she is thinking about doing some travel, then coming back to New Zealand to help invest into the next generation of hairdressers. She would love to become a trainer or tutor and pass on the skills she has learned to the apprentices of the future. If you’re interested in doing a hairdressing apprenticeship like Sarina and getting a nationally recognised qualification, get in touch with HITO on (04) 499 1180.


I’M QUALIFIED – WHAT’S NEXT? WITH LYNDSAY LOVERIDGE Finishing your apprenticeship and getting your National Certificate is an phenomenal achievement. If you have recently qualified, you may be wondering what your next step should be. Read on as hairdressing industry ambassador Lyndsay Loveridge discusses the options available to you and how to make wise decisions about your future. SO YOU HAVE QUALIFIED – WELL DONE! Initially, I think you’ve got two choices about the attitude you can have. You can think “Yippee I’m outa here and you won’t see me for dust!” Or, “I deserve a well-earned pat on the back – now let’s see where to from here!” If you are like the majority of young people you have either not saved for your dream, or there is a significant difference between your savings and your dream. Now is a perfect time to start making some smart decisions about your future.

the best solution/option with the same level of thinking that created it. He came up with a decision making tool called the ‘Six Thinking Hats’ in his book of the same name. It teaches to look at a decision from a number of different perspectives: • Facts • Feelings • Creativity • Cautions • Benefits • Process

Have you ever heard of Edward de Bono? He is a Maltese physician, author, inventor and consultant. He originated the term lateral thinking, wrote the book Six Thinking Hats and is a proponent of the deliberate teaching of thinking as a subject in schools.

Just imagine if, as a qualified stylist with the world at your feet, you did the same; rationalised your thinking by wearing each of the six hats during your decision making process. I believe you should also factor in timing. Ask, “When is the right time to begin?” If you followed this process you would not only make the right choice but you’d back it up with a “what, why, how and when” strategy!

Fortunately I have read one of his books, and I have often used and applied his thinking strategy in my life. He says that you cannot solve a problem nor often find

So when you’re thinking about all the options your National Certificate offers you, some advice from a person who’s done more than my fair share of jumping



in to deeper waters: Think before you leap! Put all the ideas you’ve thought about throughout your training on the table and then decide what the best choice is that is going to help you fulfil your dreams.

CHOOSING TO STAY WHERE YOU ARE There can be value in ‘practising’ your new found qualifications until you have mastered them and earned yourself a strong reputation; these are valuable endorsements to have on your CV. The salon you trained and qualified with may have a position and a role available that can further enhance your career opportunities. Plus remember, never burn bridges as you move through your career. For sure, one thing a potential employer will ask from a referee is “would you employ this person again?”

ENDLESS POSSIBILITIES With all this said, I believe the world truly is your oyster, so let’s explore some of the endless possibilities open to you: • Becoming a Trainer/Educator. • Taking on a Management role

Just imagine if, as a qualified stylist with the world at your feet, you did the same; rationalised your thinking by wearing each of the six hats during your decision making process.” (for management training, HITO offers a Management Qualification and a brand new Business Qualification). • Further training in a complementary qualification such as make-up or nails (HITO offers post graduate qualifications such as Advanced Cutting and also programmes in Nail Technology and Beauty Services). • Owning your own Salon. (HITO offers a brand new Business Qualification). • Travelling to gain global experience. (HITO offers international recognition certificates). • Film and TV work. • Catwalk/Fashion/Editorial work.

THE BOTTOM LINE Each role is exciting and has endless possibilities; however the common denominator for success is education. No matter what area you want to get into, if you wish to shine, to stand out from the many applicants that will be your competition, then you need to apply yourself, to learn and earn the opportunity to fulfil your dream.


Nothing is wiser than chatting with others who have been there and done that! Better to ask every question that you can than to hit a brick wall you hadn’t anticipated. Talk your ideas through with peers, family and a mentor; different perspectives are all valuable considerations in your decision process. I most certainly am not looking at opportunities through a “glass half empty mind-set” but rather my “6 thinking hats” allow me to consider and rationalise the road I might choose to travel and how prepared I am for it. Remember, HITO is your one stop shop for additional qualifications so talk to your Sales and Liaison Manager or check out the website Whatever you choose to do, you have a responsibility to enhance the fantastic reputation that New Zealand Hairdressers have earned globally.


preparing for your hairdressing


If you are a hairdressing apprentice, 2759 and 2757 are numbers you will know well. They stand for the two final assessments that every apprentice must complete to become a nationally qualified stylist. The in-salon assessment (unit 2759) and final assessment (unit 2757) test the skills and knowledge you have learnt in your apprenticeship and see them put into effect in commercial conditions.


eing prepared is the key to doing well in your finals. Read on for some tips, tricks and help you can put in place to make sure you are prepared.

PREPARING FOR YOUR IN-SALON ASSESSMENT: UNIT STANDARD 2759 This assessment is about showing that you can perform hairdressing services in a commercial environment. You need to show the assessor that you are regularly servicing at least 25 clients a week in a commercial salon where you are employed. To prepare for the in-salon assessment you need to make sure that: • You are employed and working in a commercial salon. • You are regularly servicing 25 clients each week, and of those 25 clients 15% of them have colour, highlights, perms or straightening. • You have completed the other 44 unit standards in the National Certificate in Hairdressing, and you’re ready to sit your finals. • Your trainer or employer has signed and dated your Hairdressing Training Record Book. • You have contacted your HITO Sales and Liaison Manager to apply to sit the in salon assessment. • You have organised suitable clients for the assessment.

PREPARING FOR YOUR FINAL ASSESSMENT: UNIT STANDARD 2757 In this full day assessment, you need to incorporate the knowledge and skills from all the other unit standards you have done


and put these into action. It’s your chance to show off how much you have learned throughout your apprenticeship. The final assessment has three elements, and in each part you are asked to do fashion work and demonstrate integrated skills in a “commercially acceptable time.” The three elements are: • Directional Fashion Perm Complete a fashion wind permanent wave service. • Multi-shade Colouring Complete a creative multi-shading service with permanent colours. • Complex Long Hair Complete a complex long hair style service. (Evening or wedding style).

REAL-LIFE ADVICE Moana Riddell, HITO’s 2012 Northern Regional Apprentice of the Year winner, recently passed her final assessments. Moana began as a Gateway student at Hair Scene – Hair and Beauty in Whangaparaoa, the same salon where then completed apprenticeship and now works as a qualified stylist. She says doing a HITO apprenticeship was extremely helpful in building a clientele for her finals. “My HITO apprenticeship helped me so much towards the in salon assessment. Having been in the salon for three years already before this assessment, you are building a relationship with the clients the entire time. Then when the time comes to be able to work on their hair they have confidence in your skills. This is a tremendous help in building your client base and preparing for your 2759.”

Moana made sure she planned ahead for her in salon assessment so that nothing caught her off guard. “I was well organised and I made sure I had everything I needed ready for the assessor, such as my client record cards and history to show the 25 or more clients I had per week.” It can be a little nerve-wrecking having someone come into the salon to observe you, but Moana recommends treating it like any other day. “Remember it’s just another day in the salon; have faith in yourself,” she says.

MOANA’S TOP 5 TIPS FOR BUILDING A CLIENTELE: 1. Have excellent customer service: the client will feel welcome and want to come back and see you again. 2. Rebook your clients: during the cut, give recommendations about how often your client should come back for maintenance. If the client is getting a particularly short cut that will grow out quickly, or a hair colour that will fade or show roots within a few weeks, give the client a time frame; that will encourage clients to return. 3. Build a relationship with you clients: as the cut is finishing, let each client know what days you normally work and give them the salon's card, with your name on it, and encourage them to call back. Tell the client to ask for you by name when they rebook. It’s also a good idea to ask if they want to rebook while they’re still in the salon. 4. Act professionally: showing up on time for appointments is crucial to keep your


clients coming back. If you're consistently late, you might lose clients to stylists they feel they can depend on – even if you do great hair. Treat your client with respect and remember their name. 5. Look professional: as a hair stylist, you're selling and creating beautiful hair. Part of marketing yourself as a stylist is to demonstrate you care about your own look as much as their look. When it came to sitting her final assessment (unit 2757), preparation was once again something that Moana focused on. As part of preparing for her final assessment, she put together a portfolio look book. “At the start I looked through magazines at styles and colours that were fashionable, and also met the 2757 requirements. I made a collage of these photos to help me get a visual idea of what I was wanting in my models and the final outcome. I then had a page for my hair up, a page for my perm, and a page for my colour. A portfolio like this is a fantastic idea. Mine helped my models, the assessor and I to all be on the same level of understanding.” Another valuable tip is to manage your time well in your final assessment. Even if you’re doing fabulous hair, you won’t pass if you go overtime.


“I printed the time schedule timetable off the salon computer and then wrote in exactly what I was doing for that day. Every module was scheduled down to the very minute to make sure I completed each task in the timeframe needed. This helped hugely on the day as I could go back to the timetable and make sure I was running to time.” Many people struggle to find suitable models for their 2757, so this is something you need to start planning early. Moana recommends using social media to find models from within your community. “Models are one of the hardest things to find, especially when you have a certain style in mind. My community on the Hibiscus Coast has a community Facebook page and I put up an online look book of what I was looking for, and I had a lot of attention from that. Social media is a handy way to find models!” “Also,” she adds, “family and friends are great people to ask, if they are willing.” Fashion is an essential part of 2757, however, the concept of fashion in this context is something that can be hard to grasp. Displaying a fashion look is an opportunity for you as a stylist to showcase your hairdressing ability beyond a basic level.


Feel free to be innovative, imaginative and resourceful, in relation to current trends. Moana used up-to-date fashion magazines and websites to research into current fashion trends and draw inspiration from these for her final assessment. “I came up with a few fashion looks through magazines such as Australian Vogue and Harper’s Bazzar. I also follow hair stylist ATKINJEN on Instagram; he puts up inspiring hairstyles and colours, and also styles celebrities hair such as Jessica Alba, the Kardashians and Isla Fisher. His website is These resources helped me a lot to see what the latest fashions were.”

MOANA’S TOP TIPS FOR PASSING YOUR FINAL ASSESSMENT: 1. Motivation 2. Find the perfect hair types for your looks 3. Always go back to your guidelines book 4. Ask your assessor as many questions as you need to 5. Practice makes perfect!




n my last article, I discussed with you the question of performance management. This generated some useful discussion and feedback leading to some further commentary from me in this article. I also comment on two other matters that members have recently raised with me that I think will be of interest to you.

PERFORMANCE MANAGEMENT (CONTINUED) How is it best to raise with your employee your concerns about their performance (or indeed, any other issue relating to their work)? If the issue is a ‘generic’ issue (e.g. staff members not adhering to business opening and closing time or taking extended breaks), then I suggest the best way of dealing with this type of issue is at one of your regular staff meetings (I am presuming of course that you do have regular meetings with your staff to discuss business matters!) It is at this forum that a general reminder should be given to employees about their time-keeping, and the impact poor time-keeping has on their work colleagues. I am not suggesting that you use this opportunity to ‘name and shame’ but to approach the issue in a constructive but direct way. If the issue is specific to a staff member e.g. not attending to ‘house-keeping’ matters in down time, an informal ‘chat’, in private, with the staff member may be appropriate. A diary note should be made by you following this discussion in case the staff member does not respond positively to your ‘gentle’ reminder. If the issue is more serious e.g. the manner in which the staff member speaks to work colleagues and/or clients, you may want to write to the staff member asking them to a meeting to discuss the issue. Remember, the letter should clearly identify what the problem is that you want to discuss and further, an invitation to the staff member to bring a support person to the meeting with them. Again following the discussion you should make a diary note of the discussion and its outcome. Please note that the above two meetings are not disciplinary meetings as such. They are designed to remind the staff member of their


employment obligations, in an informal and constructive manner. If the ‘informal’ approach does not work, then you may have to resort to a more formal disciplinary process to affect change. This involves a letter similar to the one referred to above being written to the staff member but with a clear statement that depending on the staff member’s response to the concern(s) being raised, disciplinary action may follow e.g. a written warning. Whether to take the informal approach or the formal approach will be a judgement call on your part. In a way, it is not dissimilar to the way you try change the behaviour of a child who is misbehaving. The key is to ensure that you do not condone poor behaviour but not addressing the issue as it arises. This is what effective and constructive management is all about.

TRIAL PERIODS These are becoming, appropriately, ‘standard’ fair in salon employment agreements! In order to minimise the risk of a trial period being found to be invalid, please note the following minimum requirements. A trial period must be included in the written employment agreement; • The trial period must be agreed to in writing before the employee’s employment commences • It is essential for salon owners to require the new employee to return the signed copy of the employment agreement prior to the employee starting work. Note: Unless the employee’s agreement is obtained in writing prior to starting work, the trial period will, in all probability, be invalid. In that event, the employee would retain the right to pursue a personal grievance for unjustified dismissal in the event their employment is terminated within the period of the trial. Any protection the salon owner thought they had would be lost.

PARENTAL LEAVE Recently I represented an employer in a case where the (former) employee argued that the employer had breached the provisions of the Parental Leave and Employment Protection Act 1987. As you know, the Act contains a presumption that unless advised to the contrary by the employee, the employer will keep the employee’s position open for


a maximum period of 12 months after the birth of a baby. The facts were clear. The employee signalled, in a text to the employer that she was resigning her employment effective on a date prior to her baby being due, and would not be coming back to work after the baby was born. The employer requested, on a number of occasions after receipt of the text and before the employee left her employment, written advice from the employee that she indeed intended to resign her employment and would not be coming back to work after the birth of the baby. This written advice was not forthcoming. One day prior to the employee’s last day of work, the employee made a comment to the effect that she was looking forward to returning to work after her baby was born! The employer, who had since started a recruitment process for a new employee, immediately challenged the employee and told her that as she had resigned her employment her position would not be held open for her. The employee subsequently raised a personal grievance. The grievance was eventually resolved, but the case clearly illustrates the importance of both the employee and the employer following the ‘rules’ in terms of written communications in the event of an application made under the provisions of the Act. If in doubt, please go to the (former) Department of Labour website (or ring 0800 2090 2000) which has the employee/employer entitlements and obligations clearly set out, even to the extent of having template letters the parties can use to ensure that the correct paper trail is recorded. If still in doubt, you are encouraged to seek legal advice to ensure you are meeting your statutory obligations. Until next time... David Patten (

MANA DAVE INSPIRES IN THE HAWKES BAY HITO was delighted to host 2012 New Zealand Hairdresser of the Year Mana Dave in the Hawkes Bay in May.


mployers and trainers from across the region came along to Up close and Personal with Mana Dave on 27 May to learn from this industry champion about competition work, how to run a successful business and why it’s important to invest in training. Mana is the owner and employer of fashion-forward Auckland salons BLAZE and Pony Professional where he has trained many apprentices. He is highly regarded for his excellent work and training, and has many achievements under his belt including being named New Zealand Hairdresser of the Year three times at the prestigious Schwarzkopf Professional Hair Expo Awards.

“Mana was inspirational to the crowd of employers and trainers from the Hawkes Bay and the surrounding area,” says HITO CEO Erica Cumming, who attended the event. “He shared his journey from being an apprentice to becoming a salon owner, with a particular focus on the true value of the hands on training his employer gave him. Although only a small salon, Mana’s first employer dedicated time each week to training, which then made Mana more skilled and able to contribute to the salon.” Mana also shared the stories of two staff at his salon, BLAZE, and reiterated the value of setting a training culture of apprenticeship.


national certificate in

business Level 3


SUCCESSFUL BUSINESSES NEED QUALIFIED PEOPLE Do you want to be the best boss? Do you want to run a successful business? Do you want to avoid the common pitfalls that many small businesses have encountered? The HITO’s new business qualification is for you.


e have teamed up with the Open Polytechnic to offer the National Certificate in Business (Level 3), the perfect programme for anyone who wants to become a successful business person in barbering, beauty, hairdressing and beyond. This qualification begins the learning journey to improve your understanding of how to run a business. Communication is a central focus of the programme. You will look at how to make sure your communication is right and will get you the best results. It also deals with the critical decisions that need to be made in the areas of finance, location and ownership. People who complete this programme will be able to choose an effective communication style that suits them and the people they deal with to make the business run smoothly. They will also be able to examine the best options for setting up a business and ensuring its long term future. Along with the required communication component, you can choose one of two strands:

1. TEAMS AND LEADERSHIP In this strand, you will examine the concepts of teams and leadership in the workplace. You'll do activities that are designed to help you integrate leadership theory and practices into your daily personal and working life.

2. SMALL BUSINESS In this strand, you will examine the concepts of setting up a small business, identify opportunities and manage the financial aspects to help bring your dreams of owning and running an effective business to life.

HOW IT WORKS The National Certificate in Business (Level 3) is done through the Open Polytechnic. It has been specifically designed to be delivered by distance learning, which means that you can fit the study around your life. You will have access to tutors and other students doing the same course.

WHAT ARE THE BENEFITS? • Improve your communication style in your personal and business life.

• Gain a better understanding of what makes a small business tick. • Grow stronger relationships with your employees and clients. • Build and maintain a positive working environment to help your business run smoothly. • Build your confidence in being understood fully.

MORE DETAILS The programme of study costs $995 (incl. GST) and you need to complete the 42 credits over a period of no greater than 8 months. If you are already a qualified hairdresser or have had a recent period of study, you may already have some of those credits. For more information or to sign up for this exciting new programme, talk to your HITO Sales and Liaison Manager today.


PROPOSED CHANGES TO THE EMPLOYMENT RELATIONS ACT The Employment Relations Amendment Bill was introduced into Parliament on 26 April 2013 and proposed a number of changed including the following: COLLECTIVE BARGAINING There will no longer be a good faith obligation to conclude a collective agreement. Parties involved in collective agreement bargaining may apply to the Employment Relations Authority for a declaration that collective agreement bargaining has concluded. Repealing the 30 Day Rule for New Employees Who Are Not Union Members – there will be no obligation to offer new employees, who are not union members, the same terms and conditions as the collective agreement. When Bargaining May be Initiated – The purpose of this amendment is to enable employers and unions to initiate bargaining at the same time, no earlier than 60 days before the expiry of the collective agreement. Currently unions may initiate bargaining 20 days before employers are able to do so. Continuation of Collective Agreement After Specified Date – This change allows a collective agreement to continue in force for up to 12 months after it has expired, regardless of whether it is the union or the employer who initiated bargaining. The current provision only applies to bargaining initiated by the union. Employer May Opt Out of Bargaining For a Multi-Employer Collective Agreement – An employer will be able to provide written notice, within 10 calendar days of receipt of the notice of initiation of bargaining, to the other parties that they do not wish to be a party to multi-employer bargaining, in which case that employer


will have no further obligation to participate in the bargaining. Partial Pay Deductions for Partial Strikes – In response to a partial strike employers will have the additional option of either reducing an employee’s pay by a proportionate amount or deducting a fixed percentage of wages as specified in the Bill. Advanced Written Notice of Intention to Strike or Lockout will be required – It is proposed that advance written notice will need to be given prior to a strike or lockout commencing. Withdrawal of the notice will also be required to be in writing.

FLEXIBLE WORKING ARRANGEMENTS It is proposed that the Act be amended to make it easier for employees to request flexible working arrangements by removing some of the current limitations. • Continuity of Employment - Part 6A The Bill provides clarification of the law relating to the transfer of vulnerable employees if there is a sale or transfer of the employer’s business and/or a change in the contractors (including contracting out work). It is also proposed that employers employing less than 19 employees will be exempt from certain parts of Part 6A. • Good Faith In light of the requirements of a recent Employment Court judgement the Bill proposes amending section 4 of the Employment Relations Act which requires employers to provide information to employees when they are proposing to reach a decision that could have an adverse effect on the continuation of an employee’s

employment. The Bill provides that an employer is not required to provide access to information if that information: - relates to an identifiable individual other than the affected employee; - is evaluative or opinion material compiled for the purpose of making a decision that may affect an employee’s continued employment; - concerns the identity of the person who supplied the evaluative or opinion material; - is subject to a statutory requirement to maintain confidentiality. • Rest Break and Meal Break Provisions The Bill provides increased flexibility in respect to the taking of and timing of rest and meal breaks. • The Employment Relations Authority Due to delays in the provision of Employment Relations Authority determinations it is proposed that at the conclusion of an investigation meeting the Authority member will be required to provide an oral determination or an oral preliminary indication of the Authority’s finding. We will of course keep you updated on the progress of this Bill.

GET INTERNATIONAL RECOGNITION FOR YOUR HAIRDRESSING AND BEAUTY SKILLS Did you know that you can apply for international certification in hairdressing and beauty?


f you are thinking about travelling overseas, or you would just like to have international recognition for your skills, the International Professional Standards Network (ipsn) certification is for you. This is a world class certification that opens doors to a career abroad, while still being acknowledged within New Zealand. Ipsn has been available in hairdressing since 2010, and after years of hard work and negotiation by HITO, you can now get ipsn certification in both Beauty Therapy and Nail Technology too.

“HITO is a founding member of the International Professional Standards Network, and over the last few years we have successfully worked with them to benchmark the hairdressing and beauty qualifications” says HITO CEO Erica Cumming. “This means that holders of relevant national certificates in hairdressing or beauty who have at least one year

experience as a senior operator can have their skills and experience recognised in Australia, Canada, Hong Kong, New Zealand and soon Japan.” Japan became a member of the International Professional Standards Network in March 2013 and is currently undergoing the qualification mapping process. Erica believes that having New Zealand’s premier hairdressing qualification internationally recognised is a great endorsement of training in our industry. “It will directly benefit all nationally qualified stylists who want to further their career overseas and in New Zealand,” she says. Many people across New Zealand have already gained their international certification, including HITO Board Member Anne Millar. She received her ipsn certification in hairdressing last year.

Along with her husband Phillip, Anne owns Headquarters salon in Remuera, Auckland, and she is 100% behind ipsn. She would encourage anyone interested in receiving this certification to “absolutely go for it.” “It’s an amazing thing,” she says. “Your National Certificate is a huge achievement. But then it’s so exciting to go on and become internationally recognised.” It’s easy to apply for ipsn certification; you just need to fill out an application form, supply HITO with the relevant documents such as a verified copy of your national qualification, and pay the $80 application fee. If you want more information about ipsn or an application form, please contact HITO on (04) 499 1180, email or check out international/


NATIONAL CERTIFICATE IN HAIRDRESSING (advanced cutting) L5 Advanced Cutting is an exciting new qualification to help you build new skills that stand out from the rest. If you have your National Certificate in Hairdressing and you’re looking for the next step, then this is for you.


dvanced Cutting is an online learning programme made up of three main skills.

Research, present, and analyse a portfolio of advanced haircuts and styles reflecting current and emerging trends This skill focuses on researching current and emerging trends. You will learn how to research a minimum of 5 looks. You will develop a portfolio and learn how to reference where your research has come from. The research can include written text, photos and videos. This is a chance to look closely at platform stylists and dissect their work. Using the web, you will begin interacting with other learners. First you will introduce yourself and move on to sharing your ideas, check website posts and comment to posts from other people. It’s almost like being on Facebook, the more you interact with others, the more you can learn about them and their ideas. Create a portfolio of advanced haircuts and styles In this topic, you will narrow your research down and choose one theme to do your portfolio on. By this time, you’ll be photographing your own work, explaining your ideas and creating a mood board. This is a great way of developing a portfolio of your work to use in the salon and share with your colleagues, staff and clients. A portfolio is a visual presentation of a selection of advanced cutting and styling work, which could include written text, photographs, videos, CDs, drawings.


The cutting techniques you could use include slicing, chipping, texturising, slithering and point thinning to name only a few.

these. It will require two hours of your time per week in research and online work. See above for more information about each of these units.

Perform a platform presentation of an advanced haircut and style in front of an audience

How much will it cost?

The final skill involves learning to do a presentation where you create your chosen look on your model. You will be making decisions about who your model will be, thinking about their hair type, growth patterns, what tools you will need to use and more. The presentation can include visual aids such as diagrams, pictures, photographs, cutting tools, demonstration of work, PowerPoint slides to name just a few. You will do your presentation in front of other hairdressers. You’ll also continue to interact with other learners on the Advanced Cutting website and share your thoughts and ideas while commenting on the work of others.

Advanced Cutting costs $750. There could be some extra costs in developing pictures and hiring equipment How will it help me in my job? This is the first chance at a post graduate qualification in the hairdressing industry. You can be recognised for an advanced skill level which will make you stand out from the rest and show your commitment to continual development. How does the online stuff work? There are online forums where you will discuss your ideas and reply to others. The website is easy to navigate and all information about how to login will be given to you upon enrolment. Think of it as Facebook for learning new skills. How do I get assessed and who does it?

By the end of the programme you will have developed your research, oral presentation, critical analysis and portfolio skills to the next level.


A HITO assessor can visit you to assess your presentation or you can submit a video. Who is there to help me through the programme?

What will I be learning?

Through online forums you will get help from peers and from HITO.

You will develop your skills and take your career to the next level through researching current hairdressing fashion trends, learning to create a portfolio of your work and doing a presentation in front of your peers.

Top New Zealand hairdressers will also make appearances on the forums to help you out and answer any questions.

How many units are there and how long will it take? There are three units in Advanced Cutting and you have six months to complete

How do I apply? To apply, contact your HITO Sales and Liaison Manager from your region. You can also call the HITO National Office on (04) 499 1180.

National Certificate in Hairdressing

Stand out from the rest Do you want to... Increase & extend your cutting skills? Take your work to the next level? Gain platform presentation experience? Create an amazing portfolio?

Improve your competing skills? Profile you and your salon? Get recognised for advanced skills? Impress clients?

This programme will help you form your ideas about future fashion trends, create style guides to use when developing portfolio work and demonstrate your ideas to colleagues. By the end, you will have developed your oral presentation, research, critical analysis and portfolio skills to the next level.

6 Month Programme Online learning $750 to sign-up

You can download an application form from or email the programme coordinator at

Real skills. Real support. Real career.

HITO is excited to announce the launch of the National Certificate in Nail Technology (Level 3). With concerns around sanitation and unsafe practices in the nail industry, why would you not want to stand out above the rest and have a nationally recognised nail qualification?


e know that well trained nail technicians are valued members of the beauty industry, and clients travel a long way to have their nails treated by them. If you want the chance to up-skill with a first-of-a-kind training programme and become a sought after nail technician, then Nail Technology is for you. This qualification has been developed to give employers and employees a unique opportunity to gain a National Certificate, the chance to get a Creative Nails Design (CND) Certificate, and the chance to become Internationally Certified too. There are three pathways that you can take with this qualification and traineeship, each of which lead to your National Certificate: QbyE (Qualification by Experience): this is for people who have been working as a nail technician for three or more years and want to get some recognition for their experience. Training by someone in your salon or clinic: if you have a qualified Nail Technician in the salon/clinic, they can be your trainer, teaching you their skills and assisting you in your traineeship while you also learn from the resources HITO will provide. Off job training: If you wish to up-skill as a technician and do not have a qualified


trainer, you can attend technical training with CND. Their nationally qualified trainers will support you in learning the practical skills required to complete this qualification. With this pathway you will gain a CND alongside your National Certificate. This new programme’s duration is 14 months and in this time you’ll learn a variety of skills including those needed for working in the salon, knowledge about the nail, knowledge about the tools and products that you will work with and how to work safely and professionally. If you have completed or are in the process of completing a National Certificate in Hairdressing, some of the standards you have achieved may be recognised as part of this qualification. Anyone who completes Nail Technology will be able to: • Perform Acrylic nails (including pink and white – tips and sculpture) • Perform Gel nails (Hard Gel) • Perform basic manicures and pedicures • Perform treatment manicures and pedicures with exfoliation, paraffin, hot oil and mask therapy • Perform creative work including French polish and Nail art (ornamental and decorative)

As a nails trainee there are a few different ways you’ll learn these skills, including assignments, self-directed learning and either on job training or a one week training workshop with CND (where you will also get a training kit with what you need to complete 20 full sets of nails). While you’re doing your traineeship you will have visits from a HITO Sales and Liaison Manager and access to a trainer if additional support is needed. This qualification is great opportunity for employers to offer more services and attract more clients. Why not utilise the spare space in your salon by bringing in a nail technician to complement your business and bring in more clients? Or, why not utilise your current staff or trainees by up-skilling them in Nail Technology? Employers will be able to see an increase in salon profits as they offer more services, and up-skilled staff will be an asset to your team. Extra training keeps your staff inspired and is great for staff retention too. If you are interested in getting involved in this training programme, you can sign up online to receive a brochure with all the information you’ll need. Just head to to register your details and we will send you a brochure and application form.

National Certificate in Beauty Services

nail technology Make nails your profession Do you want to... •

Perform Acrylic nails (including pink and white tips and sculpture)

Perform Gel nails (Hard Gel)

Perform basic manicures and pedicures

Perform treatment manicures and pedicures with exfoliation, paraffin, hot oil and mask therapy

Perform creative work including French polish and Nail art (ornamental and decorative)

Learn skills to work within the salon

Gain knowledge about the nail

Learn about the tools and products that you will work with

Work safely and professionally.

HITO has launched a new traineeship just for you. Taking 14 months, you will learn skills in an intensive 1 week workshop and then put your skills into practice in your workplace. Put your skills to the test, gain a national qualification. APPLY TODAY

You can download the application form from the HITO website resource page or email us at

Real skills. Real support. Real career.



Travel and accommodation is not included so will need to be arranged by the trainee.

For business owners, increasing the skills of your staff raises morale, improves staff satisfaction and loyalty and will increase clientele volumes and revenue.


For employees, you will learn new and valuable skills, increase your value to your employer and develop your career path.

WHY IS THIS TRAINEESHIP IMPORTANT? Well trained Nail Technicians are a valued member of the beauty industry. Clients will travel a long way to have their nails treated by them. This traineeship is to work towards gaining your National Certificate in Beauty services (Nail Technology, Level 3) has been designed to allow the nail technician on the job learning to encourage a career in the nail industry.

WHEN CAN I START? You can sign into a training agreement today to start your learning. When you application is approved, HITO will send you the salon skills assignments to work on. When you have completed the one week training course, HITO will send the remaining assessment documents to you.


The 1 week skills training course with CND will take place in either:

No. There are some assessments to complete prior to the course. There is the option to complete the Salon skills first, and even continue on with the other theory assignments until the numbers for running a workshop in your region are met. There are some assessments to complete prior to the course.

• Auckland


• Wellington

CND provide training and on-going support, great resources and a manual to assist you along the way. A HITO trainer will also assist when needed and they are just a phone call away.

WHERE WILL THE TRAINING TAKE PLACE? 95% of training will be done in the workplace either with your qualified trainer or CND using the DVD training material.

• Nelson • Christchurch. We can arrange other locations if there is a minimum of 10 trainees who are interested. Contact your HITO regional manager for more information. Course dates will be in early 2013 and will be arranged based on the number of people applying. The training course will take 5 full days and will take place from Monday to Friday 9am5pm. However under special circumstances the course may run over a weekend.


Creative Nail Design is a global product company specialist on professional nail care. You can find out about them at

CND will also supply a workbook, text book and DVD when you attend the workshop. This will support you through the practical content and give you a foundation of the theory knowledge. Your HITO Sales and Liaison Manager will also provide you with support, and you can get support from a subject matter expert. You can also get support from the nail product company you use for on-going

Well trained Nail Technicians are valued members of the beauty industry. Clients will travel a long way to have their nails treated by them.”

product knowledge and technique/ skill support.

HOW LONG DO I HAVE TO COMPLETE THE TRAINING PROGRAMME? The training programme will take 14 months to complete. You will be using your skills long before you gain your qualification.

WHAT QUALIFICATION DO I GAIN? You will gain the National Certificate in Beauty Services (Nail Technology) Level 3. When you complete your traineeship successfully, HITO will send your certificate to you.

WHAT WILL I LEARN? The practical skills you will learn include: • Perform Acrylic nails (including pink and white – tips and sculpture) • Perform Gel nails (Hard Gel) • Perform basic manicures and pedicures • Perform treatment manicures and pedicures with exfoliation, paraffin, hot oil and mask therapy • Perform creative work including French polish and Nail art (ornamental and decorative) • You will also learn theory skills to support you along the way. You will need to complete a First Aid course, but this is not included. You will need to source these units through St Johns.

WHAT DO YOU NEED TO DO TO COMPLETE THIS QUALIFICATION? The most important part of this is to make the commitment to do the work required. Your assignment work will include: • Salon Skill assignments are a series of tasks for you to work through under the guidance of your employer. A great way to start the on the job training process.

• Finding images of tools of the trade and describe how to maintain these, also the difference between high risk tools and low risk tools. • Build a 3D model of a nail, take a photo to send in for marking, as you build the nail structures you will describe the functions of each and find out about the supporting structures. • Take some time to find different images of nail conditions and then describe the signs/symptoms, possible causes and how to manage the situation if a client has this condition. Practical work will include: • When you have become experience in a practical skill, you are ready to work on the portfolio. These can be done on paying clients. • A guide book has been developed to help encourage you to through the process of what you will need to collect during this process. • When this is completed and signed off by your employer it is ready to be submitted to HITO for an assessor to mark.

VERIFICATION A qualified verifier will visit you at your workplace to observe you working as a nail technician. Your portfolio will be marked by a HITO verifier and returned to you afterwards.

HOW MUCH TIME DO I NEED TO DEVOTE TO THE TRAINING EVERY WEEK? Learning and acquiring skills is different for everyone, so it is difficult to give an exact number. However we recommend that, as a minimum, you focus on training and developing your skills for no less than 15 hours per week. This time can be in the workplace or in your own time.

I’M ABOUT TO LEAVE SCHOOL, CAN I DO THIS TRAINEESHIP? This traineeship is open to anyone over 16.

However, as most of the learning takes place while you are working, you will have to be working in the Beauty or Hair industry. If you are under 18 years old, and wish to do the traineeship, you will need to have your training agreement approved and signed by your parent, guardian or caregiver.

HOW MUCH DOES IT COST? The total cost of the traineeship is $1750. This is made up of: 1. $200 for an application fee 2. $315 for an assessment fee and to register credits 3. $1235 for the week long training workshop and training materials

HOW CAN I PAY? You can pay by credit card, cheque or direct bank transfer. Your application should include the payment details. If you find $1750 difficult to pay in one lump sum, HITO can approve to spread the cost for you. • Application fee + 1st Monthly payment = $500 • Monthly Payment 2 $ 250 • Monthly Payment 3 $ 250 • Monthly Payment 4 $ 250 • Monthly Payment 5 $ 250 • Monthly Payment 6 $ 250 Therefore, your first payment with you application form will be: • $ 200 application fee + $ 300 1st monthly payment = $ 500 If you would like to spread the cost, please indicate this on the application form. Please note that if regular monthly payments are not maintained, then the training agreement may be cancelled with 4 weeks’ notice and you will need to return the training materials.


nail workshops TAKE OFF ACROSS NZ In February, seven Nail Technology trainees from around the Southern South Island came together in Dunedin for the first ever HITO/CND workshop. Since then there have also been successful workshops in both Palmerston North and Christchurch.


hese workshops are part of HITO’s exciting Nail Technology programme. Each workshop is five days long and is a time where learners come together to get hands-on training from CND (Creative Nail Design).

“It was great, I learnt so many new skills,” she says. “I’m a real hands-on person and it really helped with my practical skills.”

“The five day intense workshops arm you with the information, skills and practical tools needed to succeed,” says Cherie Pollard, CND Education Ambassador.

“Seeing the end result was my favourite thing. When you compared the nails you did on the first day to the last day, the difference was amazing.”

Cherie has been a CND Education Ambassador for the past fifteen years, and she’s also a member of Team CND: an elite group of educators hand selected to represent the ideals of CND and to inspire nail professionals around the world.

Samantha and a colleague from Tangles on Commerce, Hair & Beauty completed the workshop together, and they have now been able to start offering nail services in the salon.

“To do well in the nail industry, you need a realisation that practice makes perfect, a desire to work closely with the public and a keen eye for intricate detail,” Cherie explains. “The workshops are the beginning of the journey, and while we can share the knowledge and skills for success, we cannot teach speed or confidence. These will come with dedication and practice; plenty of it!” Samantha Gordon from Tangles on Commerce, Hair & Beauty in Temuka thoroughly enjoyed doing the Dunedin workshop this year.


Samantha was blown away by how much she was able to learn in the five days.

“When you go back to work, all the tips and tricks from the workshop keep coming back to you,” she says. “I’m doing my own clients now, and together we’re getting a good client base.” HITO’s Tania Berryman has enjoyed seeing the Nails Technology trainees begin to master their practical skills through the workshops. “It is exciting to see the learning for the practical skills in the nail traineeship get underway, and it appears to have been an enjoyable time for the trainees. We are keen to continue the support in their learning

and look forward to watching the trainees develop as nail technicians.” HITO/CND workshops cover things such as how to do a liquid and powder enhancement service using CND products and techniques, and learning about Shellac. Each trainee also gets a fantastic kit to kick start their career. The Nail Technology programme is 14 months long in total, including the workshop. Trainees who do the programme learn all the skills and knowledge needed to perform nail services in a professional, commercial environment, and will gain a National Certificate in Beauty Services (Nail Technology). If you’re interested in adding a new skillset to your repertoire, or you’re already working in the nail industry, but you want to get qualified, don’t wait to get in touch with our friendly team. Give your HITO Sales and Liaison Manager a call or email Tania Berryman on


MEET MEL Mel Moates is looking forward to taking on new challenges in the role of Quality Assurance Administrator at HITO.


el joined the team in June, taking over the position from Sara Luey who recently made the decision to pursue an opportunity in photography. A born and bred Wellingtonian, Mel comes from an administration background and she’s looking forward to bringing these skills to her role. Before coming to HITO Mel had been working at Headquarters New Zealand Defence Force for 28 years and she’s excited about this new challenge. “This is a new chapter,” she says, “and I’m looking forward to learning more about the hairdressing industry.” You can reach Mel on (04) 499 1180 or email her directly on



MEET BRENDA Brenda McLellan is ready to bring a wealth of support and sales experience to her new role as Regional Administrator for HITO’s Central and MidCentral regions.


he has taken over the role from Emily Breen who made the decision to leave the workforce and stay at home with her new twin daughters.

A mother of two, Brenda is excited about her return to the Wellington workforce after spending the last five years at home with her children. Four of these years were spent in Vanuatu where Brenda and her family relocated for her husband’s work commitments. Brenda’s background includes sales and support positions, roles in advertising and working as TVNZ’s Account Manager. She’s looking forward to bringing these skills to her new role. “HITO seems like a great place to work, a really positive environment… I’m looking forward to helping apprentices along their way and playing a part in their training,” she says. You can get in touch with Brenda on (04) 499 5150 or by email on

planning, interviewing and writing of articles for Forma Magazine.


HITO said goodbye to Communications and Marketing Assistant Kelly Henderson and Quality Assurance Administrator Sara Luey in June. Kelly has been with HITO for just under a year and a half and in this time she has played a key role in the

“I have had so much fun getting to know people in the industry and hearing about their journeys,” she says. “Thanks to everyone who has given up their time to chat with me for Forma Magazine, it has been a fantastic experience.” Sara has been at HITO for just under a year and has worked closely with HITO’s assessors and Advanced Cutting trainees, among others.


MEET RYAN Ryan Piper is looking forward to helping people in the Central region achieve their qualifications in his new role as Central Sales and Liaison Manager.


yan has taken over the role from Tracy Quinn after she recently relocated to Hamilton with her fiancé. Having been through an apprenticeship in Light Vehicle, Mechanical and Electrical Engineering himself, Ryan is excited to use his first-hand experience to assist apprentices in his region. “Doing an apprenticeship myself has given me a real insight into their worth,” he explains. Ryan also has experience in sales, working as the Market Manager for Sunglass Hut and in property management. His passion for moulding people into who they can be led him to volunteer as a rugby coach and selector for the English Rugby Football Union, and he’s excited to bring these mentoring skills to his role as well. “I’m looking forward to seeing people come through Gateway, complete an apprenticeship, and one day train apprentices of their own…I know I will take satisfaction in their achievement and the fact that I have played a part in that.” You can reach Ryan on 027 445 5758 or

Both are leaving not just HITO but New Zealand to do some overseas travel. Sara is heading off to South America later in the year, while Kelly is travelling to Japan, Europe and the United States.

Look out for an update on who our new Communications and Marketing Assistant is in the next issue of Forma. Sara’s role has been taken over by Mel Moates.


“vocational pathways” WHICH WAY TO GO? It can be hard to decide what to do once you have finished high school. With so many choices available today, it can be a challenge to figure out where to go and what to do next. Recently, the Government announced a new initiative called “Vocational Pathways”, a new way of helping high school students decide what to do after they leave school.

WHAT ARE “VOCATIONAL PATHWAYS” ALL ABOUT? Vocational Pathways help students move from high school into work or further education by showing the recommended skills in five key industry sectors. So with a particular profession in mind, students will be able to determine which subjects and unit standards will help them to get there. Students will be able to compare their achievement to date to a range of study


and employment possibilities, and see how their interests, aspirations and achievements match up to work and study options. This will be called a “Vocational Profile”.

VOCATIONAL PATHWAYS WILL: • Offer clearer choices for students. • Help young people believe that what they are learning is relevant and helpful in “the real world” of study, jobs and careers. • Show young people what they need to do to get where they want to go or want to be. • Show learners and their families how subject choices make a difference to what they might do in the future.

I’M AN EMPLOYER, HOW DOES THIS AFFECT ME? Vocational pathways will make it easier for employers to see what skills and achievements jobseekers have that are relevant.

• Jobseekers will be able to provide employers their “Vocational Profile” to show their achievements, strengths and skills. • These profiles also give employers a much simpler way of seeing which NCEA qualifications include the skills and knowledge they are looking for. • Employers can be sure that if someone has achieved a vocational pathway in their sector, the jobseeker will have a solid foundation of skills and knowledge to help them succeed. For more information about vocational pathways, check out the website vocational-pathways/

QbyE Qualification by Experience IF YOU’VE BEEN WORKING IN HAIRDRESSING FOR A WHILE, BUT HAVEN’T GOT A QUALIFICATION TO SHOW FOR IT, THEN QBYE IS FOR YOU. QbyE allows people with at least eight years hairdressing or barbering experience to have this counted towards gaining a National Qualification. Contact the Hairdressing Industry Training Organisation (HITO) today to find out more about turning your experience into a National Qualification. HITO have made the QbyE process simple.

Don't keep your experience a secret.

ADRIAN BARCLAY Winner: Hair Expo 2009 New Zealand Hairdresser of the Year Owner of Venom Salon, Invercargill QbyE Graduate and holder of the National Certificate in Hairdressing (Professional Stylist)

QbyE is one of the best things I’ve done, and not as stressful as I thought it would be. The HITO team was absolutely fantastic supporting my QbyE and the whole process was made easy. For me QbyE was about conquering my fears and achieving something I had put off for 17 years. I am so pleased I stood up to the challenge and achieved something I’d wanted for a long time.

For more information phone HITO on 04 499 1180

Forma issue 11  
Forma issue 11