Most Commonly Asked iPhone Repair FAQ

iPhone Repair FAQ The Apple iPhone is one of the most popular phone models today. It's easy to use, has an intuitive operating system, and has a handful of really useful features. However, it does not take long for iPhones to become in need of repair for a variety of reasons. When that happens, there are many questions about how to get your iPhone repaired.

Here are some of the most frequently asked questions from users about iPhoneRepair FAQ.

Q. Can you fix an iPhone that cannot be power or has a blank screen?

A. If your iPhone still works and answers calls but displays a blank screen, most likely the LCD is defective.

If the phone is completely dead and not responding to charging, it could be that the logic board cannot connect to power. In any case, bring your device in for a free inspection to determine the problem. We do not proceed with any repair without first informing you of the phone's status.

Q. How long does it take to fix my phone?

A. Most repairs, such as replacing LCD or replacing the battery, only take about an hour. However, more complex problems that require

complete disassembly, such as back glass replacement or Water Damage Cleaning, will take you 2 to 3 hours.

Do I need to make an appointment to have my phone repaired?

You do not have to make an appointment before coming to us, because most iPhone repairs can be done in an hour or two. So why wait aimlessly at the Apple Store when you can get fast service at our repair shop.

Q. What if I have already purchased the part needed for the repair?

A. We offer a 30-day service warranty on all repair parts. We recommend that our customers order the parts from our store instead of bringing their own parts from another vendor. All LCD, batteries, charging ports and other components you purchase from us are rigorously tested for manufacturer defects. We regret to inform all our customers that we only use our own grade A replacement parts for repair.

Q. What other devices do you repair?

A. Besides iPhone, we also accept Samsung, Oppo, Oneplus, Google, Xiaomi and other major brand smartphones. We also have you covered whatever Macbook hardware and software needs.

In case of emergency, please contact us and tell us about your device problem so that we can advise you on how to proceed if you decide to repair it.

Q. Only my glass is cracked; why do I need to replace the entire LCD panel?

A. The screen is fixed to the digitizer, although the front glass and LCD panel can be separated using reglassing tools. This explains why the glass is cracked but the touch function and display still work. The tricky part is that the fragment cuts through the digitizer when the front assembly is removed from the badly cracked glass. The debris then causes a dead pixel and continues to spread over time. So for most Samsung phones, we have to replace the entire LCD assembly when the glass is cracked. However, we can offer a cheaper replacement for

just the glass for the iPhone as long as the OLED display is still working properly. The same goes for iPad mini 4 or earlier and iPad 8 or earlier.

Q. Do you offer a repair discount for device with multiple issues?

A. If your device has 2 or more issues, get in touch with us via Whatsapp 87672377 and we can work out a bundle deal for you.

Q. Do you offer a warranty on phone repairs?

A. At Hitec, we ensure that every repair has undergone quality control before installation. Our friendly technical advisor will also check through the iPhone with you to ensure it will work 100 percent when you pick it up.

All repairs come with 30 days of technical support, so we can look into it if something is not working correctly. However, please note that problems caused by physical damage or improper handling are excluded from the warranty.

Q. What if you cannot repair my device, do I still have to pay?

A. Prior to repair, we will diagnose the problem and give you a rough estimate first. Suppose the device is beyond repair due to a severe problem, e.g. CPU dead, internal hard drive defective or Face ID unable to detect. In that case, we will reassemble the device and return it to you without any fee incurred.

Q. Do you fix water damage iPhone?

A. If your iPhone stops working properly after water damage, turn off your device immediately and send it to our repair shop for water damage repair. We will remove all internal components and clean the device with PCB cleaner, followed by immersing the motherboard in ultrasonic cleaner. For best results, we advise you to bring the device to us as soon as possible to avoid further corrosion on the PCB. Q. Isn’t it cheaper if I just ordered the spare parts and repair the phone myself?

A. The answer is yes, you can try to order your own parts and fix it yourself.

However, be prepared for the repair costs to be even higher because you do not have enough technical know-how to disassemble and

assemble the parts properly. Also, repairing your own iPhone can cause further damage if you do not know what you are doing.

Q. What other most common iPhone repairs?

A. The most common iPhone repair are: 1. LCD Replacement: When users accidentally drop their iPhone, the first thing that comes to mind is whether the screen is cracked or damaged.

The worst kept secret of iPhone or any other smartphone for that matter is the vulnerability of its front glass. Although some of us cover the screen with a protective case and tempered glass, most users still prefer not to use a screen or cover for fear of affecting touch sensitivity. For this reason, the most common type of iPhone repair is LCD screen replacement.

2. Charging Port Replacement: iPhone Lightning port replacement is the next most common repair due to excessive use leading to wear and tear. In addition, some users plug and unplug their charging port in the wrong direction, causing the internal pin to bend.

3. Water Damage: Newer version iPhones are more water-resistant than others, but is still susceptible to water damage because the waterproof seal can wear off over time and water might leak in.

If your phone gets wet, it's hard to tell what kind of damage it has until it's opened and diagnostic tests are run.