ASK OUR EXPERTS Everything you need to know about your holiday, brought to you by our panel of experts.
How can I get a late check-out?
MEET OUR EXPERTS We put your questions to Alexandra, Glynn and Verity, from TUI head office.
Alexandra Vaughan Finishing Touches Product Manager
Glynn Hughes Travel Insurance Commercial Manager
Verity Mattocks Travel Money Commercial Manager
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ASK OUR EXPERTS
Can I make changes to my holiday booking?
Is it worth getting a pre-paid currency card?
If you booked on our website, you can set up an account to make tweaks to things like the accommodation and passengers. Your account has other handy features, too, like a holiday countdown, and a shortlist, for saving trips you’ve got your eye on. If you booked in a TUI Holiday Store, pop in to see your Travel Advisor.
Currency cards are a secure way to spend abroad. With the TUI Multi-Currency Travel Money Card, the exchange rate is fixed at the time you load it up – so you don’t need to worry about fluctuating rates or credit/debit card charges. Plus, it can hold as many as 13 currencies at a time. Pick one up at your nearest TUI Holiday Store, where you can also get travel money in cash.
How do I get to my accommodation once I arrive in resort? TUI coach transfers drop you right to your door. If you’d prefer to get a taxi or hire a car and make your own way, we can sort this for you, too, at a competitive price. Your online account’s the place to do this.
Where can I get the best deals on UK airport parking and hotels? We work closely with suppliers to bring you deals – if you find the same thing for less within 24 hours, our provider, Holiday Extras, will give you a refund. The same goes for airport lounges, if you fancy beating the crowds pre-flight. Log in to your account to find out more.
Do I need to book travel insurance? Travel insurance protects you from the unexpected, so it’s good to know it’s there. In fact, having adequate insurance is actually a condition of booking with us. We can arrange this for you when booking your holiday, online or in store. Our insurance is underwritten by AXA Insurance UK plc and, as with all policies, terms, conditions, exclusions and limitations apply. See the A-Z for details.
Our late check-out option means you can have a room until up to 6pm, to freshen up before a late flight. Sometimes, the room may differ from the one you‘ve been staying in, but we try to avoid this. You can arrange late check-out by logging into your account or speaking to your Travel Advisor.
I’m not sure what to do while I’m on holiday – can you give me any tips?
You can browse hundreds of experiences at excursion.tui. co.uk. Arranging what to do in advance means more time for relaxing, plus it can save you money. Our guides are destination experts, so they’ll show you the very best bits. The in-resort reps will be able to help, as well.