Blue plaque for World War One hero
Council tax frozen Residents’ survey – your views
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March/April 2011 hillingdon people magazine
hillingdon contents March/April 2011
s you read this edition of Hillingdon People, you will be aware that council tax and many fees and charges have been frozen for a third year for Hillingdon residents. We have been able to do this and maintain the services you value such as weekly waste collections and libraries by managing our finances effectively and reducing unnecessary back-office costs. However, the real measure of how well we are doing is what our residents say about us. So how well are we doing? The results of our recent residents’ survey show high levels of satisfaction with waste and recycling, sports and leisure, libraries and parks and open spaces. These are services that you tell us are important and so we are focussing on maintaining these. As the borough’s older people’s champion, I am delighted that our residents value initiatives such as free burglar alarms and our brown badge scheme. At a time when councils across the country are reducing services and closing facilities these results show our residents recognise and value a financially efficient council that puts its residents first. In addition to maintaining universal services, we are continuing with our programme of civic pride events that families from across the borough can enjoy. This year, as well as our summer programme, we have the addition of a Royal wedding. We want to ensure as T many residents as possible are able to enjoy and take part in commemorative events. To help you we have made the process of organising events as simple as possible and even waived the normal charges for things such as road closures. I hope you will take advantage of the extra holiday and join in the celebrations. While libraries are closing all over the country, in Hillingdon we are building new libraries in South Ruislip and Hayes End and we are refurbishing those in Northwood Hills and Eastcote. Although public finances are tight, in Hillingdon we will continue to put our residents first and deliver the things that matter most to you and your family.
10 Cover story
A First World War hero is the latest former resident to be commemorated through the council’s blue plaque scheme
09 Older People’s Page
Monitoring and alert system offered free of charge to over 85s
11 Council tax frozen
No council tax increase for all residents for the third year running
16 Pinkwell Children’s Centre opens
The latest centre opens thanks to the council’s children’s centre programme
18 Residents’ survey
Residents’ satisfaction with the council remains high
20 ASB campaign
Spitting is the latest anti-social behaviour offence targeted by the council’s campaign to ‘take ASB out of the picture’
25 Putting residents first 24/7
A range of services is available online to residents 24 hours a day y hillingdon surve
tisfactionRecycling bags are now available in Resident sain rinofgHillingdon’s uall d h ig h libraries plus tips a m e s goes where levels r ewhat m ti g on in g n e ll cha
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s has ngdon residentthe nt survey of Hilli and The most rece faction with the council when local high at a timepressures. shown that satis ides remains services it prov under increasing financial us to deliver the laid will enable residents tell authorities are with what’s s that our 2,000 he survey of almost was residents, which ber and conducted in Novem of the largest we December, is one the borough and in have ever done of satisfaction in shows high levels service areas. The a range of key collection (88 per waste for results ts satisfied) and cent of residen cent of residents recycling (83 per larly high. satisfied) are particu of Following the success g library rebuild Hillingdon’s ongoinprogramme, and refurbishment people visiting more are not only ever before, local libraries thanresidents say of three quarters
Cllr Ray Puddifoot Leader of the Council hillingdon people magazine
77 per cent For customer care, when helpful with clearer said staff were to improve this contact points. the council and ts such as they contacted information and nt Julian that they were for our older residen t for victims two thirds say Chief Superintende information. additional supporcent) and the h Commander satisfied with the residents say the Worker, Boroug of crime (93 per (88 per cent). rs of “Hillingdon said: numbe don, High for Hilling well informed council tax freeze g similar public of the council keeps them Police is also enjoyin79 per cent. It Hillingdon Following the launch at and once again, preferred cial behaviour satisfaction levels the work we ts’ council’s anti-so ign last year, 51 People is residen information. is encouraging that ship with the awareness campa ts say they are method of getting the respondents are doing in partner through our safer per cent of residen 1,000 of council arly the Nearly way particul , the council g be part of a group satisfied with teams, is reducin have agreed to with anti-social neighbourhood ial behaviour. Police ation on and police deal available for consult initiatives. more than twobee, crime and anti-soc s and behaviour and in Operation Bumble council service to be added to feel safe living initiatives, such thirds say they ies and other er, of those who If you would like contact us at are tackling burglar ns designed to Hillingdon. Howev a quarter say panel, please the ship operatio only safe, partner feel illindon.gov.uk. don’t having an impact consultation@h to contact with combat crime are s to feel safer.” of services they know who and resident council for a wide range The tion and helping their concerns. levels of satisfac working reported high Residents have the police are already
Regulars 4 News 27 Hillingdon volunteers 30 What’s on? 33 Hillingdon contact numbers
service they are satisfied Satisfaction to them and us are important satisfaction.” on offer in them. parks and of h’s maintain levels with the boroug remains high shows good Overall, the surveywith the way open spaces also of residents tion levels of satisfac and believes it with 76 per cent ‘satisfied’. the council is run saying they are money for local foot, Leader offers value for residents would Cllr Ray Puddi “At a time More said: rs. il, taxpaye of the Counc the council than s are being cut speak highly of when public service ts feel debt l residen nationa be critical and to help tackle the does its best to show that our that the council ment and the burden, these results the views of our protect the environ policy of putting e – both of clearly working. borough’s heritag priorities. residents first is face significant which are councilalso shown strong “Local authorities the moment have ts es at Residen funding pressur initiatives nt that the strong support for specific but I am confide tions we have financial founda
of the full To see a copy , please go survey results website at to the council’s .uk www.hillingdon.gov
C o v e r ph o t o f r o m t he l at es t blue pl a q ue u n v e il in g e v e n t hillingdon people
19 March/April 2011
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Libraries expand into virtual space Council sets the bar for housing services online
Hillingdon is the first West London council to launch an online service that allows housing register applicants access to tailormade advice and assistance. The Targeted Housing Options service was launched in December 2010 and is now available to all housing register applicants. The programme, which is accessed through the council’s lettings system Locata, offers each household on the housing register tailor-made advice and assistance based on their individual circumstances. Hillingdon is the first local authority in West London to use this innovative system. Since launching the programme other boroughs are now developing their own service using Hillingdon’s programme as a guide to good practice. Since going live there have been more than 67,000 viewings of online articles and over 1,500 applicants have expressed an interest in the information provided through the scheme. It is hoped the programme will help households in Hillingdon to gain access to advice and support about their housing options 24 hours a day, 365 days a year. For more information visit www.locata. org.uk/hillingdon
Residents can access thousands of books either online or in person
Hillingdon’s libraries have expanded their range of titles into virtual space by launching a new innovative and free service for library members to enjoy. The Bloomsbury Public Library Online is the latest addition to the library services’ online resources and will allow Hillingdon’s library members access to themed digital bookshelves, allowing them to read a wide variety of titles without leaving the comfort of their own home.
Hillingdon is one of the only councils across London promising to keep its library doors open and has seen a significant increase in visitor numbers. Cllr Henry Higgins, Cabinet Member for Culture, Sport and Leisure, said: “Hillingdon’s libraries are always looking to new technologies to complement traditional books and the new Bloomsbury Public Library Online is a great resource for our members. From Shakespeare and Faber poetry to Britain and
Empire, from crime and paranormal romance to parenting – there really is something for everyone’s tastes.” For residents wishing to drop into their local library there are also a number of regular events to get involved in. Playreading groups, safer neighbourhood team advice sessions, evening reading groups and ancestry sessions are just some of the activities that are on offer. Find out more about Hillingdon’s libraries at www.hillingdon. gov.uk/libraries
Council leads by example Councils from across the country are learning from Hillingdon’s experience of supporting parents who need extra help. Hillingdon Council showcased how it supports families with complicated problems at an event in London, organised with the Department for Education and the London Borough of Enfield. Hillingdon’s Parent Support Service helped more than 300 families last year, carefully tracking each case from beginning to end. Every month a
dedicated panel, made up of representatives from lots of organisations which help parents in the borough, looks at all requests for help to find the right types of support for each family. Now, through this event, the effectiveness of the council’s way of working has been recognised. Cllr David Simmonds, Cabinet Member for Education and Children’s Services, said: “We are happy to share the lessons we’ve learnt about what
works with our peers. This event was also a great opportunity for us to benefit from others’ experience and challenge our own ways of thinking.” Help available for parents in the borough includes local children’s centres, parent support advisors based in schools and dedicated support groups for children of different ages or with different needs. The council also offers parents intensive one-to-one sessions with experts in parenting. Visit www.hillingdon.gov.uk
March/April 2011 hillingdon people magazine
Hillingdon’s autistic children benefit from unique programme Young autistic children are getting a head start in Hillingdon before beginning school thanks to a new programme provided by the council. The four-step ‘Attention Hillingdon’ programme employs a range of toys to improve the engagement and communication levels of young children. It was developed, with Hillingdon Council’s support, by specialist speech and language therapist Gina Davies. Based on her 25 years of experience, it uses the principle of making learning irresistible for children affected by autism. Staff at playgroups, nurseries and day care centres have already begun training in these new methods to better engage with children at all levels of the autistic spectrum. Recently a demonstration session was run by Attention Autism and council staff for the Institute of Education (IoE) after they became interested in what the council was doing. The session attracted twice as many people as available places. As a result the IoE is working with the council and Attention Autism to formally evaluate the effectiveness of the programme up to July 2011. Cllr David Simmonds, Cabinet Member for Education and Children’s Services, said: “We are very proud of the difference that our training is already making to the lives of autistic children and we’re excited by the prospect of spreading this knowledge even further. We welcome the IoE’s involvement and hillingdon people magazine
look forward to measuring the progress that children are making, which could seriously increase their chances in life.” So far the programme has delivered impressive results, improving the attention skills both of children who are developing typically and of children with autism. This has persuaded the council to extend the training for other preschool professionals so that more children can benefit. Gina Davies said: “I’m delighted that the Attention Hillingdon programme is proving so successful and practical in supporting the development of children with autism spectrum disorders and other difficulties. It’s a fantastic experience working with the excellent team at Hillingdon.” The needs of preschool age children with autism can sometimes be the hardest to meet because they are often visual learners who don’t follow instructions well, understand social situations or join in with group activities. The council’s programme uses four steps to gradually extend the children’s attention span using visual prompts and song rather than spoken language, which is processed differently by the brain. As a result children learn to be part of a group and focus for longer periods of time enabling them to see an activity through from start to finish. This improves their social skills, allowing them to benefit more from their education as they graduate through school.
inbrief Learning opportunites for older residents The University of the Third Age (U3A) is starting a new branch in Northwood. The group aims to provide opportunities for retired residents to continue learning and socialising with like-minded people. Established for 10 years, the Hillingdon branch has more than 900 members from the Ickenham/Uxbridge area. The first meeting will be on 6 April from 10am at Fairfield Hall, Fairfield Close, off Windsor Close, Northwood Hills. For more information contact 01895 635138 or 01895 632275.
Housing advice surgeries Monthly housing advice surgeries are available at four children’s centres across the borough. Appointments can be made to meet with an outreach advisor who is able to help and provide information on a range of housing issues including Locata enquiries, tenancy support and landlord/tenant issues. These are at: Barra Hall, Wood Green Road, Hayes, UB3 2SA, last Tuesday of every month (contact 01895 277877); Colham Manor, Violet Avenue, Hillingdon, UB8 3PT, last Friday of every month (contact 01895 448228); Oak Farm, Windsor Avenue, Hillingdon, UB10 9PD, first Wednesday of every month (contact 01895 254408) and Hillside, Northwood Way, Northwood, HA6 1RX, first Thursday of every month (contact 01895 671995). All surgeries are from 9.30am to 1pm and are by appointment only. Please bring any relevant documents with you.
No increase in parking charges Parking Services has received a number of enquiries from concerned residents about increases in the cost of resident parking permits. This follows recent press reports about many other London boroughs, which are increasing the cost of their resident parking permits, as well as a range of other parking charges. However, Hillingdon is continuing to put its residents first and can confirm that resident permits and visitor voucher costs will remain the same. Charges for parking, both in council car parks and on-street, also remain the same for borough residents when using their HillingdonFirst card. In addition, you can still get half an hour of free parking in most locations.
Satellite dishes Residents are being reminded to be sensitive to the special character of an area when installing satellite dishes. Two antennas or dishes, provided they are no higher than the top of the chimney or to a maximum of 60cm height from the ridge of the roof, can be installed without planning permission. Where there is no chimney the antenna should sit below the highest part of the roof. In conservation areas, planning permission must be granted for antennas on chimneys, walls, roofs or if visible from the road. Colour and cabling should also blend with the building and dishes no longer in use should be removed. For more information contact the conservation team on 01895 556000 or email contactcentre1@ hillingdon.gov.uk
Are you up for a challenge?
Hillingdon Sports and Leisure Complex has thrown down the gauntlet to residents with an invitation to help raise money for the Marie Curie Cancer Care Trust and join in the 2011 Swimathon. The event, which will take place between 8 and 10 April, is the world’s biggest fundraising swim and a nationwide challenge providing a goal to train for and a great cause to support. Individual swimmers can complete 1.5k, 2.5k or 5k in the water or take part in a team 5k challenge. Neil Cutting, from the leisure complex, said: “Last year we had only just opened, and we managed to raise an impressive £4,000 with 42 swimmers. This year we’re hoping to get 200 swimmers and every penny counts for this vital cause. “It’s a tough challenge but anyone can take part and we hope a lot more Hillingdon residents will be inspired to take part in what is the world’s biggest swim.”
Council tackles ‘car clocking’
A second hand car dealership and its manager have been fined for fiddling car mileage. Ylbert Azemi, the manager of Beri Services Ltd, Ruislip, was found guilty of ‘clocking’ cars and misleading purchasers. Hillingdon Council’s Trading Standards team received a complaint from a member of the public who had bought
Duncan Goodhew sets Hillingdon residents a challenge
There are 580 pools throughout the UK hosting Swimathon sessions including Highgrove Pool and Fitness Centre, Hillingdon Sports and Leisure Complex and Botwell Green Sports and Leisure Centre. Cllr Henry Higgins, Cabinet Member for Culture, Sport and Leisure, said: “Swimathon provides a great opportunity for people to give themselves a personal swimming challenge while at the same time raising money for a very worthwhile cause. It is also a great opportunity
to try out our fantastic pools in the borough.” More than 20,000 swimmers took part last year raising more than £2m for the Marie Curie Cancer Care Trust. Duncan Goodhew, Olympic gold medallist and Swimathon President, added: “As we approach a quarter of a century of Swimathons, I’m delighted to report that last year’s event enjoyed an astonishing 38 per cent rise in swimmers and what’s really exciting is that around 2,500 of those who dived in told us that they only started swimming
again because they entered the event. From these grass roots right up to our overflowing international trophy cabinet, it seems that Britain’s love affair with swimming really is back to stay.” More than £35 million has been raised for charity since Swimathon started in 1986. The highest national Swimathon 2011 fundraiser will also win a fantastic trip for two to their choice of SwimTrek’s European holiday destinations. To enter go online to www.swimathon.org or call 0845 36 700 36.
a car from Beri Services before discovering the mileage had been reduced by more than 60,000 miles. Car clocking can be dangerous because the reduced mileage does not give a true impression of the wear and tear of the car. A further complaint was made by another member of the public who noticed the car mileage had been clocked by more than 50,000 miles. Evidence of the mileage was in the car’s service book, which had
been left in the glove compartment, leading to enquiries by Trading Standards officers that revealed the cars had been clocked while in the company’s possession. Cllr Jonathan Bianco, Cabinet Member for Finance, Property and Business Services, said: “Beri Services and Mr Azemi’s fraudulent behaviour has misled customers and put people in danger. Hillingdon Council will take the toughest action against any business in the
borough that fails to fulfill its legal obligations to consumers.” The case was heard at Uxbridge Magistrates’ Court in January where the company and Mr Azemi were each fined a total of £150. The victim was awarded £2,500 in compensation and the company was ordered to pay £3,314 in costs. For help and advice on consumer matters visit the Consumer Direct website at www. consumerdirect.co.uk or contact 08454 040506.
March/April 2011 hillingdon people magazine
Council silences noisy neighbours Hillingdon Council’s Anti-Social Behaviour Investigations team has taken successful court action against two noisy neighbours who failed to heed warnings over loud music. Kelly Ellis, of St. Luke Close, Uxbridge, and Rashard Robinson, of Yeading Fork, Hayes, were found guilty of separate and repeated offences. Ms Ellis pleaded guilty in February for breaching a notice requiring her to keep noise levels down. She now has a criminal record and was forced to pay £115 in fines and costs as well as being instructed by the court that any further nuisance
will result in a stiffer penalty being imposed. Mr Robinson was previously found guilty at Uxbridge Magistrates’ Court in September 2010 and was ordered to pay £265 in fines and costs and given a criminal record. However, Mr Robinson did not heed further warnings leading to the removal of his TV and music system. Cllr Douglas Mills, Cabinet Member for Improvement, Partnerships and Community Safety, said: “We have residents’ best interests at heart and will continue to take action against the inconsiderate few who make life a misery for
their neighbours. We have had numerous letters of thanks from residents we have helped and I think until you suffer at the hands of noisy neighbours people may not realise how much it can affect you.” Hillingdon Council’s campaign to raise awareness of all types of anti-social behaviour (ASB) has recently focussed on being a considerate neighbour. While Hillingdon has some of the lowest levels of anti-social behaviour in London and levels
Leaflet littering curbed inbrief Under or over by new measures crowded? The council has introduced new measures to prevent businesses handing out printed material in certain areas of the borough without prior approval. The move comes as increasing numbers of flyers are being handed out to passers-by in areas such as town centres in Uxbridge, Hayes and near Brunel University. These are then often dropped on the street. Businesses will still be able to apply for a licence from the council to distribute flyers and advertisements at a small charge but this will enable the council to control the number of businesses operating at any one time and also ensure that they remove any dropped flyers from the area. hillingdon people magazine
Cllr Jonathan Bianco, Cabinet Member for Finance, Property and Business Services, commented: “We are not against businesses promoting their products as long as they act responsibly and ensure that the distribution of their free printed leaflets and flyers does not create litter in our public spaces. We are committed to keeping our streets and towns clean so they can be used and enjoyed by all.” The new measures have been introduced at the request of businesses that felt the frequent distribution of leaflets was becoming a nuisance to visitors in some areas of Hillingdon. The measures came into force in mid-February.
An organisation is offering assistance to help residents who wish to move to a more suitable property. Room2Move works with social housing tenants in under-occupied or over crowded households to identify their needs and advise them of their options. Until 28 March there are financial incentives available to residents willing to downsize. Residents moving into a home smaller by one bedroom could receive £750, which goes up to £1,000 if the home is smaller by two bedrooms or £1,250 if smaller by three or more. There is also a £499 incentive to fit new carpets. Overcrowded households could benefit from space saving furniture as well as advice and assistance with a deposit if considering moving into private housing. For more information email room2move@ hillingdon.gov.uk or call 01895 556293.
have fallen significantly over the last five years, the council is keen to ensure that ASB levels are kept low and that the concerns of residents continue to be addressed. Find out more at www. hillingdon.gov.uk/asb
Jailed fraudster claimed thousands A benefit cheat from Hayes has been sentenced to a 12 week jail sentence after fraudulently claiming more than £9,000 of benefits. Huzaifa Jariwalla, of Dunsmore Close, Hayes, appeared at Uxbridge Magistrates’ Court on 14 December. Solicitor Mr Jariwalla pleaded guilty to two counts of knowingly making false statements in order to obtain housing and council tax benefit. The council investigation found he deliberately misled the local authority by stating on claim forms that he was renting his home when in fact he owned it. If you suspect a benefit fraudster in the borough call 0800 389 8313.
inbrief Beginner Bowls open day
Cllr Burrows and Lucy sample the winning recipe
‘Love your leftovers’ winner
The winner of West London Waste’s Christmas competition was announced last month. Lucy Cole from Uxbridge was the winner of the Christmas leftovers competition with her sprout risotto recipe. Lucy’s recipe was selected by a panel of judges for being the tastiest recipe that used leftovers creatively.
West London Waste ran the competition to reduce food waste and encourage residents to re-use their leftovers. Cllr Keith Burrows, Cabinet Member for Planning, Transportation and Recycling presented Lucy with her certificate and a £100 voucher to spend at a local restaurant which is a member of the Sustainable Restaurant Association. Lucy Cole said: “Using leftovers has always been important to me and being
able to combine new ingredients together helps to prevent waste, save money and bring out my inner Delia.” Cllr Burrows added: “Lucy’s recipe shows that leftovers can be re-used to create a delicious meal. As well as preventing waste, re-using leftovers is also economical with the recent increase in food prices.” Visit www. westlondonwaste.gov. uk to find out tips on how to reduce food waste and for a copy of the winning recipe.
Council to review music service The council provides nearly 800 different services to the 260,000 residents of the borough and as part of our efficiency programme we are reviewing a significant number of those services to ensure they are providing value for money. As part of that programme, which has already reviewed services ranging from those for the elderly and vulnerable to parks and open spaces, we are reviewing music tuition in the borough. The music service in Hillingdon in its present form costs more than £1.4 million
a year, of which the council subsidises nearly three quarters of a million pounds. Leader of the Council, Cllr Ray Puddifoot, said: “Whilst as a council we pride ourselves on our financial efficiency, occasionally we will come across an area such as the music service that, although undoubtedly providing a much valued service, is unable to provide justification for the level of subsidy that it receives. “We remain committed to supporting music
tuition in Hillingdon but we have a duty to all residents of the borough to ensure we offer taxpayers value for money.” The current service will continue to run until the end of the summer term in July on the same basis as now. The review, which will be led by Cllr Judy Kelly, will look at all aspects of music tuition in the borough including the way it is currently delivered, the cost and options for supporting young musicians in the future. The review is due to report back in May.
Ruislip Bowls Club is celebrating its 93rd season with an open day for beginners. The club, which is next to Ruislip Library in Bury Street will be hosting the open day including free taster sessions on 14 May from 11am to 5pm. Visitors should wear comfortable clothing and flat-soled shoes. All other equipment will be provided. Families welcome. For more information call 01895 470527 or visit www.ruislipbowls.info
Benefit cheat jailed for six months A Hayes man has been given a six month jail sentence after using a false passport and committing benefit fraud. Jean Schilling, of Boltons Lane, Hayes, appeared at Harrow Crown Court on 22 February following an investigation by Hillingdon Council, the Department of Work and Pensions and the police. Using false identities, Mr Schilling fraudulently claimed £16,224 in housing benefit and £1,381 in council tax benefit. When arrested, he stated his name was Sid Ali Azzouk. He had also been working under the name Osman Berber. Garry Coote, Corporate Fraud Investigation Manager at Hillingdon Council, commented: “Mr Schilling shamelessly lied about who he was and his employment to purposely cheat taxpayers out of thousands of pounds. We are pleased to see he had received an appropriate punishment for his crimes.”
March/April 2011 hillingdon people magazine
hillingdon older people
Helping Hillingdon Residents to Stay Safe and Independent
rom April a free monitoring and alert system is being offered to older and disabled residents thanks to extra council funding. The service, known as TeleCareLine, supports residents to live safely and independently in their own homes, is being offered free of charge to those aged 85 plus and to residents who are eligible for social care support (subject to a financial assessment). Over the next four years, up to 3,000 residents will benefit from this innovative scheme. Hillingdon TeleCareLine is an alarm system which means help is on hand 24 hours a day, 365 days a year. It offers a range of equipment that raise an alarm by alerting another person such as a neighbour or relative, who may live nearby, and a locally based monitoring centre in an emergency. The service is being launched alongside the new reablement
Free advice sessions Age UK is offering free benefit and financial advice, information and health checks to residents aged 65 and over. Regular advice sessions are held at: Ascott Court, Farmlands, Eastcote; Wallis House, Cottage Close, Ruislip; Drayton Court, The Glebe, West Drayton; Childs Court, Hemmen Lane, Hayes; Barden Court, Hall Drive, Harefield and The Buntings, Boniface Road, Ickenham. Drop-in sessions are also available every first Monday of the month from 10am – 12pm at Harlington Library, Pinkwell Lane, Hayes. To make an appointment call Debbie Goode on 020 8756 3040. hillingdon people magazine
service – an intensive six weeks of support for people who have reached a critical point where their independence is threatened. The aim is to prevent them being admitted to hospital, or to support their recovery after they have been discharged. The Leader of the Council and Older People’s Champion, Cllr Ray Puddifoot, said: “By offering a TeleCareLine service to our older residents, free of charge in some circumstances, we are taking a preventative approach so that more of our older and disabled residents are able to remain living independently in their own homes. “We will continue to work hard to meet the needs of these residents through the Older People’s Plan and my Leader’s Initiative.” TeleCareLine equipment consists of a range of detectors and sensors. Examples include fire, flood, gas, carbon monoxide and falls detectors, bogus caller alarms and bed and door exit sensors. This approach has shown real benefits for those in need of support, their relatives and families. It increases security, is non-intrusive and provides peace of mind and reassurance. When an alarm is activated, an operator based at the Hillingdon Community Alarm Service (TeleCareLine) can speak to the resident to establish the nature of the problem. They stay in contact with the resident until satisfied they are safe or until support arrives. This may be a friend or relative or, if they are unable to respond, the mobile response service. One 88-year-old Hillingdon resident had a TeleCareLine bed occupancy sensor fitted to detect if she fell out of bed in the night
as well as a falls detector to wear in the day after undergoing a hip replacement operation. She said: “Although my daughter helps me with the shopping and around the house in the day time, we were both concerned about me falling over and not being able to get up especially at night. “Having the system has given us both peace of mind. I feel much more confident and can now do all the things I did before I had the operation.” The new service is also available to other Hillingdon residents who do not currently meet the criteria for a free service. The weekly cost will vary depending on the level of support required and ranges from £1.13 to £12 a week. Eligible residents under the age of 85 who receive social care services will need to undergo an assessment to determine their individual needs and a financial assessment to determine the affordable charge. To use the TeleCareLine system a resident needs a landline telephone. For more information and to ask for an assessment log onto www.hillingdon.gov.uk; or contact Hillingdon Social Care Direct on 01895 556633.
For more information and to request an assessment log onto www.hillingdon.gov.uk; or contact Hillingdon Social Care Direct on 01895 556633.
Blue plaque commemorates war hero
Cecil John Kinross VC
ecil John Kinross VC (18961957) was born in Harefield before moving to Alberta, Canada when he was 16. He was awarded the Victoria Cross by King George V at the age of 21 for his courageous action at the Battle of Passchendaele in October 1917 during the First World War. The Victoria Cross is the highest military honour a country can bestow on a citizen. The plaque was officially unveiled by the Mayor of Hillingdon, Cllr David Yarrow on 17 February in Harefield. Also attending was Mr Claude Boucher, Deputy High Commissioner for Canada and Cllr Ray Puddifoot, Leader of Hillingdon Council, along with members of the Canadian Forces’ 49th Loyal Edmonton Regiment who travelled from Canada for the ceremony. The Leader of the Council, Cllr Ray Puddifoot, said: “It’s important to recognise Hillingdon’s heritage and people of importance who have been part of our community. Cecil John Kinross VC was a truly remarkable man whose act of bravery is something Hillingdon should be proud of.”
The latest commemorative blue plaque in Hillingdon has been unveiled to mark the birthplace of a First World War hero. Mr Boucher, said: “Cecil John Kinross VC is a symbol of the enduring relationship between Canada and Britain and his legacy as a valiant soldier in the Great War will be remembered with this plaque placed in his honour. Like Mr. Kinross, the hundreds of thousands of British and Canadian soldiers who fought side by side many giving up their lives - were ordinary men confronted by extraordinary circumstances. They are a model of courage and service for generations to come and we owe them a debt of gratitude. It is for us to ensure that the sacrifices of Mr. Kinross and his generation are never underestimated or forgotten.” Hillingdon Council’s blue plaque scheme was launched in February 2008 as part of the council’s aim to celebrate and remember people of national or local importance who have lived in the borough.
Blue plaques have in the past been awarded to campaigner in Parliament for the abolition of slavery William Wilberforce, biologist, pharmacologist and Nobel Prize winner Alexander Fleming, actor, writer and director Lord Bernard Miles and fellow VC recipent and First World War hero Robert Ryder who also lived in Harefield. The council would like to thank the owners of Dews Farm, where the latest plaque has been installed, for their support.
Find out more about the scheme including maps showing current blue plaques and how to nominate someone you think might qualify for a commemorative plaque at www.hillingdon. gov.uk/blueplaques
March/April 2011 hillingdon people magazine
Putting our residents first
Once again, the council is putting its residents first by freezing council tax for the third year running and for residents who are over 65 this will be the fifth year that there has been no increase in council tax.
he council has also frozen most fees and charges for residents for key services such as parking, homecare, Careline and meals on wheels, meaning you will be paying the same charges as last year. This is against a background of less funding for councils from central government as part of tackling the public finance deficit. In Hillingdon’s case, funding from central government has been reduced by £11.6 million this year. The council has also committed to maintaining services such as weekly rubbish and recycling collections, street cleaning and road repairs. The council will keep all of the borough’s libraries open with enhanced opening hours and complete its programme of library refurbishments, which will also include new libraries in South Ruislip and Hayes. Cllr Ray Puddifoot, Leader of the Council, said: “Through strong financial management we have been able to keep our commitment to residents to maintain those universal services they value most. Our approach has been to reduce the running costs through things such as improving our back office processes and fewer senior managers so that we can put the money into front-line services. “Although we are all affected by the measures that have been put in place to deal with the state of the country’s public finances and we all have to
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play our part in dealing with them, in Hillingdon we are better placed than many for dealing with the challenges that face us.” Support for older residents will continue with the free burglar alarm initiative, brown badge scheme and from April, the council’s TeleCareLine service, a 24-hour, seven-day-aweek alarm system, which will be offered free to Hillingdon residents who are aged over 85. The council is also investing millions of pounds to ensure every child in Hillingdon has a primary school place and putting more money into the borough’s youth centres. The council’s civic pride and heritage programme will also continue with projects such as improving facilities at Ruislip Lido. The next phase of investing in the borough’s leisure facilities will be completed with the refurbishment of Highgrove Pool and the council is also leading a project, with NHS Hillingdon, to provide a new health centre for the residents of Yiewsley and West Drayton. Residents will also continue to get preferential rates on council services and discounts at more than 350 local shops and businesses by using their HillingdonFirst card. For more information and for the full directory of participating shops and businesses go to www.hillingdon.gov.uk
Investments in services at a glance
• Free TeleCareLine service for the over 85s • Free burglar alarms for the over 65s • A new health centre for Yiewsley • Extra money for pothole and road repairs • Library refurbishments and extended opening hours • Refurbishment of Highgrove Pool • Improvements to Ruislip Lido • Improvements to Northwood Hills, Ruislip Manor and Hayes town centres • Extra staffing for youth centres • Road safety • £1 million investment in environmental improvements through the Chrysalis programme
Making sense of Census
Did you know that by completing your Census form the council will qualify for more government funding, which will help us to keep providing the services that residents value?
he England and Wales Census will take place on Sunday 27 March and is used to decide where money and resources for housing, healthcare and education will be invested for years to come. It is vital that residents complete the form to ensure government funding for Hillingdon reflects the needs of the borough.
Hayes One Stop Shop
49-51 Station Road, Hayes, UB3 4BE Tuesday 29 March, 10am to 1pm Thursday 7 April, 10am to 1pm
14-15 High Street, Uxbridge, UB8 1HD Monday 28 March, 10am to 12pm and 3pm to 7pm Saturday 2 April, 10am to 12pm Monday 4 April ,10am to 12pm and 3pm to 7pm Saturday 9 April, 10am to 12pm
Linden Avenue, Ruislip Manor, HA4 8TW Saturday 2 April, 10am to 12pm and 2pm to 4pm Saturday 9 April, 10am to 12pm and 2pm-4pm
Pinkwell Lane, Hayes, UB3 1PB Tuesday 29 March, 10am to 12pm Tuesday 5 April, 10am to 12pm
Botwell Green Library
Botwell Green Sports and Leisure Centre, East Avenue, Hayes, UB3 2HW Saturday 2 April, 10am to 12pm and 2pm to 4pm Saturday 9 Apri,l 10am to 12pm and 2pm to 4pm
Bury Avenue, Hayes, UB4 8LF Wednesday 30 March, 10am to 12pm and 2pm to 4pm Wednesday 6 April, 10am to 12pm and 2pm to 4pm Saturday 9 April, 10amâ€“12pm
West Drayton Library
Station Road, West Drayton, UB7 7JS Thursday 31 March, 10am to 12pm and 2pm to 4pm Thursday 7 April, 10am to 12pm and 2pm to 4pm Saturday 9 April, 10am to 12pm
High Street, Yiewsley, UB7 7BE Friday 1 April, 2pm to 5pm Friday 8 April, 2pm to 5pm Saturday 9 April, 10am to 12pm
Yeading Library The Census takes place every 10 years and is run in England and Wales by the Office for National Statistics (ONS). Every household will receive a questionnaire and any information provided is strictly confidential. If you are having difficulties completing the form, there are teams that will explain more about the Census, how the information gathered will be used and how to fill in your form. Come along to one of the sessions (right), or visit the Census bus on Saturday 2 April when it comes to Uxbridge town centre for help and advice.
Yeading Lane, Yeading, Hayes, UB4 0EW Thursday 31 March, 2pm to 6pm Thursday 7 April, 2pm to 6pm Saturday 9 April, 12pm to 3pm
Uxbridge Citizens Advice Bureau
Colonnade, Civic Centre, High Street, UB8 1UW Friday 1 April, 10am to 12pm and 2pm to 3pm Friday 8 April, 10am to 12pm and 2pm to 3pm
If you have any questions, call 0300 0201 101 or go to www.census.gov.uk March/April 2011 hillingdon people magazine
Use your vote in the
referendum On Thursday 5 May, a national referendum is being held to determine the voting system for all future UK Parliamentary elections.
olling stations will be open in all 22 wards within the London Borough of Hillingdon and to make sure you can have your say about which system is used to elect MPs to the House of Commons in future, you need to be on the electoral register. Lloyd White, Returning Officer for the council, said: “I would encourage everyone who is eligible to vote to make sure they are on the electoral register so you can have your say about this crucial national issue. It is really simple to make sure
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you can vote and it could make a big difference to the way elections are decided in your lifetime.” Full details of the referendum, the question to be asked, what will happen if the majority of people vote ‘yes’ or ‘no’ can be found on the Electoral Commission website: www.electoralcommission.org.uk and will be supported by two public awareness campaigns on TV, the internet and radio including the production of a public information booklet which will be delivered to every household.
• The Parliamentary Voting System and Constituencies Bill makes provision for a referendum to be held on the UK Parliamentary voting system. It is expected that this referendum will be held on 5 May 2011 • The referendum will be held under the framework provided by the Political Parties, Elections and Referendums Act 2000 (PPERA), while the administrative arrangements are set out in the PVSC Act • If you want to vote by post, the deadline to apply is 5pm on Tuesday 14 April. Please contact the council on 01895 250251 for an application form • Polling stations across the borough will be open from 7am to 10pm. Your nearest station will be listed on your polling card which will be delivered to your door in April • The local results will be available on the council website, www. hillingdon.gov.uk the day after the election and in the July/Aug edition of Hillingdon People • The national results will also be available on the Electoral Commission website
Primary school places With primary school places at a premium across the country and in particular in London, Hillingdon People looks at what Hillingdon Council is doing to create more places for all the children who will need them.
ike all boroughs, in Hillingdon there is a growing pressure on the number of school places available in our primary schools. This is due to the increasing number of births over the last few years and in Hillingdon, more and more people are settling in the borough as a good place to live and work. For the 2011-12 school year alone, an extra 15 classes or ‘forms of entry’ are needed across the borough. As soon as the additional need was identified, the council started to work on options, planning for the extra places. This has involved a substantial amount of work talking to head teachers/governors to carry out a school-by-school assessment to see where there is potential to expand. This work has
included a detailed assessment of the highest priority areas of the borough – those where we predict the greatest demand for places. So what are the plans? The council has already proposed a first phase of extensions to selected primary school buildings in the borough. After weighing up all of the possibilities, we’ve identified schools where there is room to expand and planning permission has now been granted for Colham Manor, Grange Park, Brookside, Cranford and William Byrd Primary Schools. A further application for Whitehall primary school has been submitted. In addition, it is proposed to provide some primary school places at Rosedale College. All of the new classrooms will be
suitable for children with special educational needs and disabilities. Cllr David Simmonds, Cabinet Member for Education and Children’s Services, said: “We are committed to ensuring that there is a primary school place for every Hillingdon child and the council is putting significant funding into ensuring this happens.” The council is investing more than £10 million to provide the extra school places needed in the coming year with the total cost over the coming years likely to be more than £100 million. Cllr Simmonds added: “At present there are enough places at secondary schools to meet local demand, but we continue to monitor the situation in order to ensure that there are sufficient places as these children grow up.” March/April 2011 hillingdon people magazine
Permission to build
Hillingdon Council is reminding residents to make sure they have the correct planning permission in place before constructing new buildings otherwise they could be liable to take them down.
Before and after
Failing to comply with an enforcement notice can lead to being forced to demolish unauthorised buildings
he council’s planning enforcement team investigates around 1,000 complaints from residents each year concerned with the construction of buildings without the appropriate permission. Central government sets out what developments are allowed, not Hillingdon Council, which can lead to some frustrations for residents who feel a neighbour’s proposed extension is inappropriate. Where a breach is identified the council will issue a notice or enforcement order, which can require unauthorised structures to be demolished, no matter how large they are, within a set period of time. Failure to comply with a notice will be taken to the courts and can typically lead to costs of up to £20,000 and legal costs awarded to the council. Applicants will also have to comply with the notice and may get a criminal record.
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Cllr Keith Burrows, Cabinet Member for Planning, Transportation and Recycling, said: “The council takes a tough stance on unauthorised development and the many recent prosecutions show that we will take action against those who flout planning regulations.” In February the council successfully ensured the prosecution of a resident who converted his house into flats without planning permission. Atma Singh Kaur Kandola of Moray Avenue, Hayes pleaded guilty at Uxbridge Magistrates’ court on 1 February 2011 to failing to comply with a planning enforcement notice. The notice required Mr Kandola to restore his property in Little Road, Hayes back to a single dwelling house, which had unlawfully been subdivided into three self-contained flats.
Mr Kandola was also ordered to pay the council’s full costs of £2,249, as well as a fine of £12,000. The investigation was launched following complaints to the council. Cllr Burrows added: “This case sends out a clear message that anyone found in breach of planning regulations will be prosecuted and could face a hefty fine. Hillingdon Council’s planning team is available to answer questions and to discuss ideas when residents are considering building work and I would encourage that any work is undertaken only after planning approval is granted.”
For more information visit www.hillingdon.gov.uk/ planning or call 01895 556000.
Centre to support families opens There is now more support on offer to families living in the Hayes and Heathrow Villages areas following the opening of a new children’s centre last month.
inkwell Children’s Centre offers a wealth of advice and support to parents and the under fives living in the Hayes and Heathrow Villages areas. It is the13th centre, covering the largest area, to open as part of the council’s children’s centre programme, which also has a further five centres in the pipeline. The Mayor of Hillingdon, Cllr David Yarrow, officially opened the site and Iggle Piggle and Upsy Daisy from the TV series ‘In the Midnight Garden’ also made an appearance.
Four staff currently run the facility and work alongside a further four dedicated parent volunteers. It offers a variety of advice and support for parents and carers, at all stages of their child’s first few years – from pregnancy right through to when a child enters reception class at primary school. From July last year, even before the building was ready, centre staff were running services from community venues, including Harlington Library, in preparation for the opening.
The Mayor Hillingdon po of with ‘In the ses Garden’ char Night acters
Cllr David Simmonds, Cabinet Member for Education and Children’s Services, said: “This latest of our children’s centres will have an important job to do in supporting families in a large area of the borough. The commitment that the staff and volunteers have already shown to get services up and running even before they had a permanent home shows they are absolutely up to that task. With the council’s support, I’m sure this centre will quickly become a very valuable asset to the community.” Children’s centres bring all the different support agencies together to offer a range of services to meet families’ needs all in one place. Pinkwell Children’s Centre includes a colourful, dedicated play room and a ‘sunshine’ room, which is available for hire by the local community and has already taken bookings for fitness classes. A consultation room also enables the centre to offer oneto-one family support, a midwives’ clinic and other useful services. Based next to Pinkwell Primary School in Pinkwell Lane, Hayes, the centre has made the best possible use of the space available by converting existing buildings before adding in some new purpose-built extra buildings.
contacts Children and parents enjoy the new facilities on offer
March/April 2011 hillingdon people magazine
hillingdon young people
Latest young people’s centre opens its doors S
outh Ruislip Young People’s Centre, in Victoria Road, is the seventh young people’s centre to be opened by the council in the borough. Cllr David Simmonds, Cabinet Member for Education and Children’s Services, who opened the centre on 28 February, said: “While other councils are closing facilities for young people, through careful planning and prioritising we’re able to maintain and improve these important services. This excellent new centre will not only provide state-ofthe-art entertainment but also a helping hand for our young people to fulfil their potential and to guide them at a vitally important time in their lives.” The brand new, purpose-built premises are packed with services and facilities to attract young people, whatever their interests. There is a kitchen with multiple cooking stations, offering young people the chance to learn cookery skills, a performance studio for budding singers, dancers and musicians to hone their skills and a hall for team sports. There are computers with internet access and printers, gaming stations and TVs, as well as information, advice and guidance that will help young people shape their future. All of this is provided in a coffee-shop style environment with high quality furnishings and fittings. All young people aged 11 to 19 who live, work, study, or are in the care of the London Borough of Hillingdon can use the centre, although because of its location it is anticipated that the centre will be mostly used by young people living in the South Ruislip, Manor or Cavendish wards. hillingdon people magazine
Support, advice, sports, computing and games are now on offer to 11 to 19-yearolds in the South Ruislip area thanks to the opening of Hillingdon Council’s latest dedicated centre for young people.
be on taff willisitors s ’s e tr cen ng v The new help any you hand to
contacts and C Cllr Alan K ll try ou r David Simauffman t the n m ew fac onds ilities
For the latest information and advice visit young.hillingdon.gov.uk
Resident levels rem ch
The most recent survey of Hillingdon residents has shown that satisfaction with the council and the services it provides remains high at a time when local authorities are under increasing financial pressures.
he survey of almost 2,000 residents, which was conducted in November and December, is one of the largest we have ever done in the borough and shows high levels of satisfaction in a range of key service areas. The results for waste collection (88 per cent of residents satisfied) and recycling (83 per cent of residents satisfied) are particularly high. Following the success of Hillingdon’s ongoing library rebuild and refurbishment programme, not only are more people visiting local libraries than ever before, three quarters of residents say
they are satisfied with what’s on offer in them. Satisfaction with the borough’s parks and open spaces also remains high with 76 per cent of residents saying they are ‘satisfied’. Cllr Ray Puddifoot, Leader of the Council, said: “At a time when public services are being cut to help tackle the national debt burden, these results show that our policy of putting the views of our residents first is clearly working. “Local authorities face significant funding pressures at the moment but I am confident that the strong financial foundations we have
laid will enable us to deliver the services that our residents tell us are important to them and maintain levels of satisfaction.” Overall, the survey shows good levels of satisfaction with the way the council is run and believes it offers value for money for local taxpayers. More residents would speak highly of the council than be critical and residents feel that the council does its best to protect the environment and the borough’s heritage – both of which are council priorities. Residents have also shown strong support for specific initiatives
March/April 2011 hillingdon people magazine
satisfaction main high during hallenging times for our older residents such as additional support for victims of crime (93 per cent) and the council tax freeze (88 per cent). Following the launch of the council’s anti-social behaviour awareness campaign last year, 51 per cent of residents say they are satisfied with the way the council and police deal with anti-social behaviour and more than twothirds say they feel safe living in Hillingdon. However, of those who don’t feel safe, only a quarter say they know who to contact with their concerns. The council and the police are already working
to improve this with clearer information and contact points. Chief Superintendent Julian Worker, Borough Commander for Hillingdon, said: “Hillingdon Police is also enjoying similar public satisfaction levels at 79 per cent. It is encouraging that the work we are doing in partnership with the council, particularly through our safer neighbourhood teams, is reducing crime and anti-social behaviour. Police initiatives, such Operation Bumblebee, are tackling burglaries and other partnership operations designed to combat crime are having an impact and helping residents to feel safer.”
For customer care, 77 per cent said staff were helpful when they contacted the council and two thirds say that they were satisfied with the information. High numbers of residents say the council keeps them well informed and once again, Hillingdon People is residents’ preferred method of getting information. Nearly 1,000 of the respondents have agreed to be part of a group available for consultation on council services and initiatives. If you would like to be added to the panel, please contact us at email@example.com.
Residents have reported high levels of satisfaction for a wide range of services
To see a copy of the full survey results, please go to the council’s website at www.hillingdon.gov.uk
hillingdon people magazine
ASB campaign clamps down on spitting H
illingdon Council along with its partners is clamping down on spitting in the borough as part of its ‘taking it out of the picture’ campaign which aims to target anti-social behaviour and raise awareness of ASB issues. The campaign will initially focus on the Botwell, Townfield and Yeading areas and will target all forms of spitting including chewable paan and khat as well as the discarding of cigarette butts and chewing gum. Spitting paan is especially antisocial as it leaves unsightly dark red stains on the streets, which are time consuming and costly to clean up. Anyone caught spitting or dropping litter will be asked to clean up or face a fine of £80. Cllr Douglas Mills, Cabinet Member for Improvement, Partnerships and Community Safety, said: “Spitting paan, khat and gum is an eyesore as it leaves stains, which costs the council a lot of money to clean up. It is also unhygienic. We hope that through education and the deterrent of an £80 fine people will refrain from spitting in our streets and we can help to keep this kind of anti-social behaviour out of the picture.” Hillingdon Council launched the ‘keeping it out of the picture’ campaign last September to raise awareness of all types of anti-
social behaviour and to highlight how the council and its partners are working with local people to ensure our open spaces and neighbourhoods are ASB free. Hillingdon has some of the lowest levels of anti-social behaviour in London and levels have fallen significantly over the last five years.
The council is keen to ensure that ASB levels are kept low and that the concerns of residents continue to be addressed. For more information visit www.hillingdon.gov.uk/asb
Supporting victims of ASB
Victim witness project Residents who are affected by antisocial behaviour and make a report to the council have a range of tools and support offered to them. One of those is the Victim Witness Project. The project matches volunteers with residents who have been affected by ASB, like neighbour disputes, and aims to provide emotional support and practical advice to victims. Hillingdon Volunteer: Holli People spoke with volunteer Holli ShelleyFraser, who first signed up to volunteer at the project last summer. She said: “We work alongside council officers and Safer Neighbourhood Teams as a port of call for anyone who
needs to chat if they’re a victim of ASB. It involves supporting them, talking to them, and giving them potential options for the future.” As part of the project Holli underwent a CRB check and had two days training covering issues such as local crime rates and how to interact with those affected by ASB. The 21-year-old criminology and psychology graduate initially applied to volunteer to build on her university experience. She added: “The volunteers are all different ages and from different backgrounds. I started doing it because I was really interested in the justice area. My degree covered some of this but it was very two dimensional. Volunteering is an opportunity to talk with real people about real life issues.” March/April 2011 hillingdon people magazine
hillingdon community safety
Scheme launched to banish burglars Hillingdon Council has joined forces with a not-for-profit company to help clear over-grown gardens and ward off burglars.
ast September the scheme was launched as a joint initiative between the council and Blue Sky Development and Regeneration – a charity that provides six months paid work to ex-offenders to help break the cycle of re-offending. The partnership has led to a number of gardens, primarily owned by elderly and vulnerable residents, being cleared of overgrown plants and out of control hedges in a bid to reduce the number of breakins and distraction burglaries. Cabinet Member for Improvement, Partnerships and Community Safety, Cllr Douglas Mills, said: “Overgrown gardens can be an attractive target to burglars and distraction burglars, particularly if they think the owner of the property might be either elderly or vulnerable. “Schemes like this are an excellent way of deterring would be burglars and helping our residents to stay safe and protect their homes.” One resident who wished to remain anonymous was delighted with the results. She said: “My husband took care of our garden but when he died I wasn’t able to do the garden by myself. I looked out of my window everyday and would feel down to see it overgrown. The workers turned up one morning and in a few hours transformed my front garden. Now I can see the street where the hedge used to be.” Hillingdon Council has worked with Blue Sky since 2007 on a number of projects including Little Britain Lake, Lake Farm Park and Harefield Civic Amenity site. They also clear allotments and maintain countryside parks in the borough.
hillingdon people magazine
Before and after
A number of gardens have been cleared of overgrowth to deter burglars
Residents can also help by following a few simple tips to deter burglars: • Close windows and doors before leaving your home • Have a burglar alarm fitted • Ensure your valuables are safely stored out of sight • Draw your curtains and leave some lights on when going out in the evening • Multi point locking doors, such as UPVC doors, should be properly locked, remembering to use the key at all times Crime Prevention Officer, David Tennyson, added: “As we move towards spring and you have the chance to get out into
your gardens, it is a very good time to review your garden and home security. Leaving side gates open, garden tools available to force entry and untrimmed hedges can all provide an opportunity to the burglar.”
For further crime prevention advice and information contact Crime Prevention Officer David Tennyson on 020 8246 1779, Hillingdon Neighbourhood Watch on 020 8246 1869 or visit www.metbumblebee.org
Hillingdon Training apprentices commended
Centre (l-r): former BBC1 Apprentice winners, the council’s Chief Executive, , Cllr Seaman-Digby with the borough’s apprentices
he hard work and commitment of 20 apprentices working in Hillingdon has been recognised at a special event held in the Civic Centre to mark National Apprenticeship Week. Lee McQueen and Yasmina Siadatan, winners of BBC1’s The Apprentice in 2008 and 2009, were guest speakers at the event, along with Hugh Dunnachie, Hillingdon Council’s Chief Executive and Cabinet Member, Cllr Scott Seaman-Digby. Yasmina Siadatan commented: “It was heartening to see the success of these apprentices and the value they’re clearly gaining by taking part in the programmes with Hillingdon
Council. Apprenticeships have a lot to offer young people and are a fantastic gateway into a meaningful career and the world of work.” Cllr Scott Seamen-Digby, Cabinet Member for Coordination & Central Services, added: “Enthusiasm, hard work and gaining relevant skills are the keys to success as well as factors that employers are looking for when hiring new talent. The council’s apprentices are already acquiring these strengths, which will give them a distinct advantage in today’s competitive job market.” Apprentices from Hillingdon Training’s Business and Administration and Health and Social Care programmes shared
their own experiences, with many commenting on how they found their on the job training highly rewarding, and a valuable insight into the world of work. Daniel Stewart, Learning & Development Apprentice, said: “The skills I have gained through my apprenticeship are endless – it gives young people an opportunity to gain that all important work experience employers look for, whilst working towards a qualification. These kinds of events are what motivate us to work hard.” To find out more about developing your skills with Hillingdon Training call 01895 671976, email info@ hillingdontraining.co.uk or visit www.hillingdontraining.co.uk.
No time for yourself...
because you support another adult? Then you are a carer. Hillingdon Carers is an organisation that works with the council to provide information and advice to support you. Contact them now on 01895 811206
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March/April 2011 hillingdon people magazine
Support set to boost independence Personal budgets are being offered to residents supported by Hillingdon Council’s social services as part of measures to give residents more independence.
he self-directed support system empowers residents, who receive social care assistance, to take control and make decisions about what support they receive and how it is managed. Residents are given a personal budget to cover the cost of the support they require, calculated by the council, which can be used how the resident feels best suits their needs. Residents can choose to manage all or part of their budget as well as organise the services they receive online. Financial management advice is also provided beforehand to equip residents with the necessary skills to organise their finances. Cabinet Member for Social Services, Health and Housing, Cllr Philip Corthorne, g in iv e said: “By c re Residentsassistance providing this re a c ore social will gain m e service we are c n e independ moving away
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from a 9am – 5pm culture to a much more practical system where help is on hand as and when it is needed. “We hope this will give residents the confidence and skills to live as independently as possible.” By 2012 the government wants everyone who receives social care services to use self-directed support. The process involves six steps: assessing the current support provided; completing an assessment questionnaire; creating a personal budget; creating a support plan; arranging support either by providing a direct payment or appointing a broker to organise the necessary services and finally reviewing how things are going. Sue Tarling, Carers Development Manager, said: “Through the personal budget process residents will have the control to make decisions about what support they receive and how they manage it. Service users and carers will also be able to call for a review of their support at any time if they feel their needs have changed.”
Further information is available from libraries, online at www.hillingdon.gov.uk or by calling 01895 556633.
Refuse and Recycling
Easter Bank Holiday 2011
Normal collection day Revised collection day (red week) Monday 18 April Monday 18 April Tuesday 19 April Tuesday 19 April Wed 20 April Tuesday 19 and Wednesday 20 April Thursday 21 April Wednesday 20 and Thursday 21 April Friday 22 April Thursday 21 April
Enjoy the Royal Wedding on a big screen at Manor Farm, Ruislip, HA4 7SU Bring the family along to historic Manor Farm for the big event of 2011 and watch the wedding ceremony of HRH Prince William and Kate Middleton. The wedding will be shown from 11am on large outdoor screens and a large TV Screen in the Great Barn. There will be a free ‘wedding breakfast’ of bacon and sausage rolls and hot drinks from 10am followed by a hog roast lunch for which a donation of £1 per person is recommended in aid of the 90th anniversary of the Royal British Legion. Bring your own picnic if you prefer.
Normal collection day Revised collection day (blue week) Monday 25 April Tuesday 26 April Tuesday 26 April Tuesday 26 and Wednesday 27 April Wed 27 April Wednesday 27 and Thursday 28 April Thursday 28 April Thursday 28 and Friday 29 April Friday 29 April Friday 29 April • Please leave your rubbish out for collection between 6 am and 6 pm on the revised collection days. • Where two revised days are given, please put your rubbish out on the first day. If it is not collected on the first day, it will be collected on the following day. • Please leave your rubbish near your front gate, but not on the pavement. • If you have any queries, or would like to report a missed collection, call the council’s contact centre on 01895 556000.
All changes to collections are available at www.hillingdon.gov.uk/recycling
Do you have good quality unwanted furniture or electricals?
There will be a range of family activities to make this a really memorable day.
March/April 2011 hillingdon people magazine
It’s as easy as
1 2 3...
Click onto www. hillingdon.gov.uk
24-hours a day Did you know there is a range of council services that are available at the click of a button – day and night?
he council’s website has a dedicated section which allows you to register your details and access services at a time that is convenient for you. The section, which is called ‘do it online’, groups together a range of council services that can be accessed 24-hours a day, seven days a week. These include ordering more recycling bags, reporting problems such as abandoned vehicles, booking a football pitch or adult education course and paying for services, including your council tax.
So how does it work?
It works in the same way as when you do your shopping or banking online and means that for some services you will only need to register once. You will be asked for your email address and then all you have to do is select a password. After that you can log in any time, day or night, to check on the progress of your service request, manage your HillingdonFirst card online and even make payments to the council. It means you also save time filling in forms.
What are the services that I can access in this way?
The council is adding services all the time and you can already access services such as: • Abandoned vehicles – report it • Fly posting – report it • Fly-tipping - report it • Graffiti – report it • Potholes – report road and pavement potholes • Recycling bags – requests for more • Recycling collections (missed) - report it hillingdon people magazine
The first online services to go live were missed rubbish collections and recycling bags. In the first 48 hours, nearly 300 residents registered – and that’s before the main launch in March. Cabinet Member for Improvement, Partnerships and Community Safety, Cllr Douglas Mills said: “This really puts our residents first – twentyfour hours a day, seven days-aweek – giving access to council services at a time and in a way that is convenient for them. “We also recognise of course that not everyone has access to the internet or wants to access council services in this way and so you will still be able to access services in the more traditional ways. “It is interesting that in our recent residents’ survey, many residents are using our website and more people have said they would prefer to be contacted by the council using email than by letter or telephone showing that residents are starting to prefer electronic solutions to access services.” The initiative is part of the council’s transformation programme to help improve access to services for our residents. Not only does it improve services, it also improves efficiency and saves money. Changes to the way we handle payments, giving residents more flexibility to pay for services online, has already saved the council more than £300,000 which helps to protect front-line services. To find out more, go to www.hillingdon.gov.uk
Go to ‘sign in’ and choose your own unique password
Start accessing council services
Saving you time and saving everyone money Did you know that every time you fill in a form, book a leisure session or get information about a council service online it saves money? Every phone call to the council and every face-to-face visit costs more than dealing with service requests online... and it’s faster.
Hillingdon goes mobile As part of the improvements we are making to the council’s website, we are introducing a new mobile phone service for residents. This will give you access to the council’s website on your mobile phone. As we retire our old digital TV service, these improvements will give residents stateof-the-art technology on the move. If you would like to access council services on your mobile phone, just go to www.hillingdon.gov.uk/mobile
Cleaner, greener Be a ‘champion’ in your local area Would you like to get involved in helping to improve your local neighbourhood and have a say in how money is spent in your local area? Then why not sign up to become a Street Champion? Nearly 5,000 residents have already joined the council’s street champions scheme, reporting problems and helping improve their local area. You can do as much or as little as you like - some of our street champions simply look out for local problems such as potholes, broken street lights, graffiti, or abandoned vehicles and report these to the council. Existing Street Champion, Phillip, said: “I wanted to make a difference so instead of moaning about that broken street light or graffiti, I ring the contact centre and it gets removed or repaired very quickly.”
by becomin Have your saympion a Street Cha
To find out more visit www. hillingdon.gov.uk/streetchampions, email streetchampions@hillingdon. gov.uk or call 01895 277040.
Loan shark ordered to pay forty thousand pounds A convicted loan shark has been ordered to pay nearly forty thousand pounds or face 15 months imprisonment following a confiscation hearing at Isleworth Crown Court in December. His Honour Judge McGregor-Johnson ordered Heide Wahida Baker, of Bourne Avenue, Hayes, to pay a total of £39,881.59 within six months. In March, 2010 Baker was sentenced at Isleworth Crown Court, having pleaded guilty nds a s u o h t at an earlier hearing e d a an shark mpassports lo d e t to illegal money ic v n The co s and confiscated d lending, two counts n u of po of money laundering,
fraud and two counts of illegally possessing people’s passports. She falsely told her ‘clients’ that the transactions took place within the Philippine Embassy, and were therefore governed by Philippine law, and kept original and copies of passports as ‘security’. Her victims were all low paid workers from the Filipino community in Brent, Barnet, Fulham, Southwark and Redbridge. The previous hearing found that in 2008 alone her ‘business’ had a turnover of almost four hundred thousand pounds. To report a loan shark call the 24/7 confidential hotline 0300 555 2222, text ‘loan shark + your message’ to 60003, email reportaloanshark@ stoploansharks.gov.uk or log-on to www.direct.gov.uk/stoploansharks March/April 2011 hillingdon people magazine
r Hillingdon Enforcement order secured against car hire company Hillingdon Council’s Trading Standards Service has successfully obtained a court order against the owner of a car hire company after receiving numerous complaints from customers. Darren Sharpe, director of Rent a Banger Car Hire Ltd. and owner of Fox Hills Motor Company, based in Ickenham, was given an enforcement order following complaints about unfair trading. On 5 January, having ignored officers advice and failing to sign a written undertaking assuring Trading Standards that he would abide by his legal
obligations to consumers, Darren Sharpe was ordered by Uxbridge County Court to trade fairly and comply with a wide range of consumer protection legislation including the Sale of Goods Act 1979. Importantly, he has to make sure that proper disclosure is made of his ownership of any business. Mr Sharpe told the court that he was not the partner or owner of any business and presently only worked as an employee of Happy Days Self Drive Hire. Failure to obey the order could result in a fine and imprisonment for up to two years.
Are you proud to live in Hillingdon? A new initiative, coming this summer, will celebrate what makes residents proud to live in Hillingdon, encourage involvement in community events and help decide how money could be spent in an area to make it a better place to live. The council’s new Pride of Place initiative will give residents the opportunity to suggest how we can improve your neighbourhood. Residents can nom Look out for the inate the improvements they Your Place: Your in their neighbourh ’d like to see Priorities meetings ood across the borough. The first event will focus on Harefield, Northwood, Northwood For more information on Hills, Eastcote and East Ruislip this meeting and to register your with a Your Place: Your Priorities attendance visit www.hillingdon.gov. uk/prideofplace or call 01895 250118. meeting scheduled for 29 March.
hillingdon people magazine
inbrief Responding to concerns on traffic congestion In response to concerns about traffic congestion in Long Lane, the council has worked with Transport for London (TfL) to convert the zebra crossing, south of Freezeland Way, to a signalised puffin crossing linked to the signals at Hillingdon Circus. The works were completed in December. The council is currently liaising with TfL to determine any final adjustments.
New pedestrian crossings A new zebra crossing has been installed in Queens Walk. The scheme was developed in response to local residents wanting to improve safety near Field End Junior School. A new central island at the existing zebra crossing was also installed.
Waste and recycling weekends The series of waste and recycling weekends in the south of the borough are set to continue. The next event is scheduled for 26/27 March and has been arranged by the council following the closure of Rigby Lane Civic Amenity site by SITA and will take place between 9am and 4pm at Railway Sidings, Tavistock Road, West Drayton. See www.hillingdon.gov. uk/recycling for more information.
Sign up for road work alerts Sign up for free email and text alerts about current and planned road works and road closures at www.hillingdon.gov. uk/roads or by contacting Traffic Management on 01895 250993.
Noisy neighbour fined The council’s Anti-Social Behaviour Investigations Team has taken court action against a noisy neighbour who failed to heed warnings over his loud music. Frew Dejene, of Waterloo Road, Uxbridge, was found guilty at Uxbridge Magistrates’ Court last month for breaching a noise abatement notice. He was fined £500, ordered to pay a £300 contribution towards costs, a £15 victim surcharge and now has a criminal record.
Do something about it Photo posed by model Photographed by Isabelle Plasschaert
Report it confidentially
01895 556633 on.gov.uk reportabuse@hillingd k/reportabuse www.hillingdon.gov.u
recognise it Report it
March/April 2011 hillingdon people magazine
Recycling your rubbish
What goes where?
ecycling bags are now available to residents in all of Hillingdon’s libraries and in the main reception at the Civic Centre, Uxbridge. The bags had been unavailable following reports of a small number of people abusing the system and taking large numbers of rolls costing the council significant sums of money. Residents will now need to show their HillingdonFirst card to library staff to get their free roll of clear recycling bags (52 bags per roll). In addition, each household in the borough will still be given a roll of bags periodically and this will continue with the next boroughwide delivery taking place over a five week period starting in March 2011. Residents are encouraged wherever possible to wait for this delivery before collecting additional bags from libraries or requesting bags through the council’s website. Cllr Keith Burrows, Cabinet Member for Planning, Transportation and Recycling, said: “Residents tell us they like using the simple weekly recycling system which combined with their enthusiasm has led to increased recycling rates in Hillingdon, making us one of the best recycling boroughs in London. I hope the reintroduction of recycling bags into libraries will help our residents continue their good work.”
hillingdon people magazine
Hillingdon is committed to weekly rubbish collections. Here is a brief guide to what goes where: • Clear plastic recycling bags, which are collected weekly, should be used for: aerosols, books (with hard or plastic covers removed), cardboard, paper cartons, catalogues, directories, drinks and food cans, cardboard egg boxes, envelopes, glass bottles and jars, junk mail, magazines, metal bottle tops and jar lids, plastic bottles, wrapping paper that isn’t made from foil, Christmas cards and paper. • White garden waste bags, which are collected fortnightly, should be used for: dead flowers, fruit and vegetable peelings, hedge clippings, leaves, twigs and weeds. • Refuse collection sacks, which are collected weekly, should be used for: bubble wrap, butter tubs, disposable nappies, plastic egg boxes, flower pots, foil, light bulbs, plastic bags and trays, polystyrene, cartons with wax covers and foil linings and yogurt pots. • A recycling guide can be downloaded from the council’s website as well as information on the borough’s new dedicated recycling service for residents living in flats. Details of where to recycle household batteries, collection days and times, how to order recycling and garden waste bags as well as information on collections for large household items are available at www.hillingdon.gov.uk/recycling
Find out more about the council’s recycling scheme at www.hillingdon. gov.uk/recycling
advertisements NHS Wellbeing Centre Helping you stay happy & well in Hillingdon
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offer a professional service Single will £60 (inc VAT) Pair of wills £85 (inc VAT) FREE home visits daytime or evenings We also offer: Will storage with free updating Inheritance tax planning
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To advertise in this magazine telephone Libby Jones on 01895 250828
Free youth opportunity up for grabs Orienteering, rock climbing and canoeing are just some of the activities on offer through the Rotary Youth Leadership Award. The activities, which will take place in the Snowdonia national park, are part of the Rotary’s international programme for young people. The opportunity is offered to residents between the ages of 18 and 25, in education or working, and is totally free to successful applicants from the borough through
sponsorship by the Rotary Club of Uxbridge. Applications must be made by 31 March for the course which will take place between 24 and 30 July. An induction day on 2 July will also be held locally to prepare for the 30 hour mental and physical challenge. For more information email Simon Nash at firstname.lastname@example.org, visit www.combro.net/ ryla2008 or go to www. rotaryclubuxbridge.org.uk
Please mention Hillingdon People when responding to adverts
Do you have a property to let? The Finders Fee Team are here to help let your property We offer: • competitive rents • good rental demand • no fees• free advice and assistance • tenancy support service For further information and free advice please call the Finders Fee Team on 01895 277600 or 250399. Alternatively email them on email@example.com
We have clients waiting to move into property
March/April 2011 hillingdon people magazine
Volunteer Centre takes new direction to meet the challenges ahead volunteer inprofile
illingdon Volunteer Centre’s (VC) new priority for 2011 is to increase development support for voluntary and community organisations ensuring they feel ready and confident to develop new volunteer opportunities for Hillingdon residents. The VC has always provided support to its organisations but volunteer recruitment has often dominated leaving a reduced amount of time to work with them individually. This is about to change; 2011 will see the start of a new strategy to ensure that organisations receive the support and guidance they often need. Over the past two years the VC has seen a large increase in the number of new potential volunteers registering with them. This has been due to the VC’s successful recruitment campaigns and also unfortunately, increasing levels of unemployment nationally. Residents also recognise that volunteering is a hugely valuable and worthwhile experience. The VC now needs to ensure that there are suitable voluntary placements for all the residents that are kind enough to volunteer their time and energy.
Tracy Johnson, Volunteer Centre manager, said: “We have been very successful recruiting new volunteers and every day they make an essential contribution to the delivery of services within the voluntary and community sector. However, with such challenging times ahead for so many of our organisations, we believe that they must now become our priority. “The VC will be working with organisations to develop their existing volunteer programme or supporting them if they are starting from scratch and recruiting volunteers for the first time. Individual support is crucial as an organisation’s need differs greatly and a ‘one size fits all’ approach simply wouldn’t be effective.” The VC is committed to supporting organisations through these uncertain times feeling that some pressure may be eased by developing services and encouraging the use of volunteers to help lighten the load. If your organisation would like to work with the VC, then contact Tracy Johnson on: 01895 442 730 or firstname.lastname@example.org
Want to volunteer? • Ruislip and Northwood Old Folks Association, and Hillingdon Community Transport are looking for mini bus drivers. Free training in mini bus driving and the use of specialised equipment with a MIDAS certificate will be given. • Cancer Research UK is looking for a number of event volunteers to assist with the Hillingdon 2011 Race for Life on Sunday 29 May 2011.
hillingdon people magazine
Fred Hall Where do you volunteer? I am a volunteer with Hillingdon Community Transport (HCT), Uxbridge. I have been a volunteer driver for 18 months and three months ago I was asked to be a trustee.
Have you done other volunteer roles? I also volunteer with Hillingdon Police and take minutes at their ward meetings. Last year I also ran for councillor representing the Townfield Ward
How did you get involved? I’d been made redundant and decided that I would take early retirement. I wanted to stay active so I contacted the Volunteer Centre at HAVS and they gave me a few volunteer opportunities that they thought I may be interested in – HCT was one of them. I gave them a call and within a week I’d attended training, completed the paper work and was volunteering.
What are your day to day activities? My activities vary, some weeks I can be volunteering two or three times. Other weeks, I may only do one day. It’s nice to have the flexibility as you can fit it in around any other commitments.
What are the benefits of volunteering? For 20 -30 years I was locked into a routine – volunteering has opened up a whole new world and given me a new outlook on life. I have found it so interesting. You are meeting new people from all different walks of life; with my volunteering post I also get to visit lots of different places. The people I meet often enjoy a good conversation and they regularly have a fascinating tale to tell.
What would you say to potential volunteers? I think taking the first step is often the hardest but if you have got spare time on your hands I would encourage you to volunteer -it’s worth it.
For more information and advice on the opportunities available contact the volunteer centre (part of Hillingdon Association of Voluntary Services). Ring 01895 442730, or visit www.havs.org.uk/volunteering
With the ‘joys of spring’ rapidly approaching why not unwind with one of these exciting events? For more activity ideas visit www.hillingdon.gov.uk Des O’Connor
Des O’Connor is a world-class star and ultimate entertainer. Since landing his first television series in the UK in 1963 he has starred in his own mainstream television show every year – longer than anyone anywhere in the world. Recent TV includes Des O’Connor Tonight specials, his award-winning ITV1 daily celebrity talk show, Today with Des and Mel, with co-host Melanie Sykes and in January 2007 Des took over the helm of the hugely popular daily quiz Countdown. Don’t miss this rare opportunity to see a true show business legend live on stage for a wonderful evening of comedy, laughter and music. When: Sunday 27 March, 7.30pm Cost: £21.50 Where: Beck Theatre Contact: Box office, 020 8561 8371
The story of Cinderella is one of the best known fairytales and Vienna Festival Ballet’s full length version has all the familiar ingredients. A downtrodden young girl, a glass slipper, two comical ugly step-sisters and a handsome prince combine to make this the perfect piece of storytelling. The fairy godmother enables Cinderella to go to the ball where she falls in love with the prince. The production includes a specially commissioned score, created solely for Vienna Festival Ballet by Chris Nicholls, with music from some of Rossini’s most famous operas – La Cenerentola, the Italian Girl in Algiers and Silken Ladder – which add to the magical fantasy world of the ballet Cinderella. When: Tuesday 12 April, 7pm Cost: £16.50, £22, children, £12, family ticket, £60 Where: Beck Theatre Contact: Box office, 020 8561 8371
Angus & Ross Theatre Company presents a production by Tom Needham. Based on the classic horror story by Mary Shelley, this gripping new adaptation explores the extraordinary attachment between Dr Frankenstein and his creation – an attachment, they both grow to realise only death can break. The play was produced in partnership with The Georgian Theatre Royal, Richmond and written specially for this increasingly successful company by Tom Needham, whose TV credits include Cold Blood, Silent Witness, Dalziel & Pascoe, more than 60 episodes of The Bill; and the plays The Wreckers and Won’t Be Long. When: 26 April, 7.30pm Cost: £10 Where: Compass Theatre Contact: Box office, 01895 673200
Hillingdon Choral Society
Saturday 19 March, 7.30pm Programme includes Alan Bullard, performing Travelling Tales, performances by Hillingdon Primary Schools, Carl Orff and Carmina Burana. The evening’s music will be conducted by Peter J Williams. Cost: £12, children aged under 12, £6 Contact: Box Office on 01895 631039 or 020 85820931, email esmith@ hillingdongrid.org , visit www.hillingdonchoralsociety. org.uk, or send an SAE to 16 Westbury Close, Ruislip, HA4 8EF , with a cheque payable to Hillingdon Choral Society. Brunel University Sports Centre
Thoroughly Modern Millie
Wednesday 23 – Saturday 26 March, 2.30pm and 7.30pm Hillingdon Musical Society will be performing this spectacular show, based on the Julie Andrews film of the same name. The production includes a full orchestra, professional lights, set, costume and enthusiastic performances. Cost: From £10 Contact: Visit www. hillingdonmusicalsociety. co.uk to book tickets, call the HMS box office on 07890 73 22 44 or the Beck Theatre on 020 8561 8371 Beck Theatre
Sine Nomine Spring Concert Saturday 26 March, 7:30pm Sine Nomine welcome back their conductor, Helen Vickery, for their spring concert, Cherubini: Requiem in C Minor. Contact: Jess Luscombe on 07766 314282 or email mail@sinenomine. org.uk for tickets All Saints Church
Friday 8 April, 7.30pm Local charity the Ruislip Lions Club, which raises money for causes in the borough, is holding a tribute concert to Frank Sinatra. Cost: £12 Contact: Box Office: 07806 766993 Winston Churchill Theatre
Eastcote Choral Society Spring Concert
Saturday 16 April, 7.30pm A performance of Mozart’s Coronation Mass and Solemn Vespers. Contact: Tickets are available from Northwood Cards and Gifts, on the door or from 01895 904556. Visit www. eastcotechoralsociety.org. uk for more information. St. Edmund’s Church March/April 2011 hillingdon people magazine
Singing 4 Fun’s Musical Theatre Revue
Wednesday 16 – Saturday 19 March, 7.45pm Proscenium presents three plays – the Hebrew Lesson, It Should Happen to a Dog and the Bespoke Overcoat by the author of A Kid for Two Farthings, Wolf Mankowitz. Witty and wistful, Mankowitz’s work is full of human desires and inadequacies based on his Jewish heritage. Cost: £10 Contact: Box office 01895 673200 or visit www.proscenium.org.uk Compass Theatre
California Suite by Neil Simon
Friday 25 – Saturday 26 March, 7.30 pm Inside four suites at a luxurious California hotel four comedic stories unfold: A couple from New York argue over the custody of their daughter; a woman and her friend from Britain are excited about her being nominated for an Academy Award; two couples from Chicago discover that they cannot stop competing and arguing with each other and a man from Philadelphia tries to hide his mistress when his wife arrives for a surprise visit. The witty and fun comedy is from award winning playwright Neil Simon and is performed by 360 Youth Theatre. Cost: £5, concessions £3 Contact: Box Office 01895 673200 Compass Theatre
Clan Social Club
Third Wednesday of every month, 7.30pm Clan Social Club is a friendly club for unattached people aged 50 plus. Come and meet the members, make new friends and find out more about the club. Contact: 020 8230 8680 Middlesex Arms
Every Monday, Tuesday, Wednesday and Thursday, various times New summer courses and evening sessions available with 10 different classes to choose from that cater for all abilities. Contact: Jackie on 01895 675426 or visit www. yogawithjackie.co.uk Cavendish Pavilion and the Fairway hillingdon people magazine
Friday 1 April, 8pm Join the Singing 4 Fun singers at their end of term show. Enjoy an evening of songs from your favourite musical theatre shows, including, Oklahoma, Grease, Chicago, and Wicked, in a fun and friendly atmosphere. Cost: £4 (£3 in advance) Contact: www.singing4fun.com email email@example.com Ickenham Village Hall
Singing 4 Fun Singing Day
Sunday 10 April, 12pm to 5pm Our singing days are a chance for you to sing songs you love in a relaxed and fun atmosphere. This time sing your heart out to popular songs from the 60s to present day: from Beatles, Abba, Motown era and many more. Cost: Members £8 (£6 in advance), non members £16 (£15 in advance) Contact: www.singing4fun.com email firstname.lastname@example.org Compass Theatre Studio
Family Open Day
Monday 2 May A great opportunity for all the family (8+) to try a range of activities. With land based activities in the morning including climbing & high ropes (10+) and water based activities in the afternoon including sailing & kayaking. Cost: Members £10 per session or £15 all day, non members £12 per session or £20 all day Contact: 01895 824171 or visit www.hoac.net Hillingdon Outdoor Activities Centre
Flower Arrangement Society – Bob Harris
Look Good, Feel Good
Sun day 20 March, 9am to 4.30pm A day for ladies to be pampered with one or more treatments and therapies by qualified professionals. Treatments and therapies available include aromatherapy, reflexology, Reiki and Indian head massage. Taster sessions may be booked on the day. Vouchers available. Contact: Ophelia Chambers-Henry on 01923 844829 or Trish Mulé on 01923 844726 for details. Michael Sobell House Hospice
Hillingdon Autistic Care and Support
Saturday 2 April, 9.30am World Autism Awareness Day is on 2 April and HACS have secured Dr Wendy Lawson as a speaker at the HACS biannual conference on autism. Dr Wendy Lawson is an adult with autism and will be speaking on ‘The Passionate Mind: How Individuals with Autism Learn’. HACS is one of the Mayor of Hillingdon Charities of the year and Cllr David Yarrow will be opening this conference for HACS. Cost: parents/carers, £40, professionals £65 including refreshments and buffet lunch. Creche available (booking necessary) cost £15 Contact: 020 8606 6780, fax 020 8606 6781 or email email@example.com. For more information visit www.hacs.org.uk Harlington High Community School
All Saints Church
Long Lane, Hillingdon, UB10 9BT
Tuesday 15 and Thursday 17 March As part of the international Brain Awareness Week, Brunel University’s researchers invite you to a series of free public talks and activities. Come and join us to find out more about your amazing brain! Cost: Free Contact: Visit www.brunel. ac.uk/brain, or email firstname.lastname@example.org. Brunel University
Pink Academy and Pulse Urban Dance School Every Monday, Wednesday, Thursday, Friday, Saturday in term time Classes available for all ages and abilities, including ballet, tap, pointe work, street, contemporary, disco and jazz. The school also offers little feet classes for 2-3yrs, private lessons and glamour parties. Contact: Email admin@ pinkacademy.co.uk, visit www.pinkacademy.co.uk/ www.pulseurban.co.uk or call Clare on 07956 571685 Pink Academy
Every Monday 8pm, West Drayton Community Centre and every Thursday 8pm, Uxbridge Civic Centre Ceroc is a fusion of jive and salsa which is easy to learn and great fun. It’s a fantastic way to keep fit while having fun and a very sociable way to spend an evening. You don’t need to bring a partner and beginners are welcome. Cost: £8, free membership and free first night entry for new members with this ad. Contact: 020 8933 4350 or visit www.clubceroc.com West Drayton Community Centre and Uxbridge Civic Centre
Tuesday 3 May, 7.30pm, doors open 7pm National demonstrator Bob Harris will be presenting ‘A Magic Carpet Ride’. There will also be a raffle, sales table and refreshments. Cost: Members, £3, visitors, £5 Contact: 01923 829621 Northwood College
Brunel Brain Awareness Week.
Grange Road, Hayes, UB3 2UE
Brunel University Sports Centre Kingston Lane, Uxbridge, UB8 3PH
Cavendish Pavilion Field End Road, Eastocte, HA4 9PG
Glebe Avenue, Ickenham, UB10 8PD
The Fairway, Ruislip Golf Club
Ickenham Road, West Ruislip, HA4 7DQ
Ickenham Village Hall 33 Swakeleys Road Ickenham, UB10 8DG
Michael Sobell House Hospice
Mount Vernon Hospital, Northwood, HA6 2RN
Middlesex Arms Long Drive, South Ruislip, HA4 0HG
Northwood College Maxwell Road, Northwood, HA6 2YE
Oxford Road, New Denham, UB9 4DW
St. Edmund’s Church
Pinner Road, Northwood Hills, HA6 1QS
Harlington High Community School
West Drayton Community Centre
Hillingdon Outdoor Activities Centre
Winston Churchill Theatre
Pinkwell Lane, Hayes, UB3 1PB Dews Lane, Harvil Road, Harefield, UB9 6JN
Harmondsworth Road, West Drayton, UB7 9JL Pinn Way, Ruislip, HA4 8EY
If you wish to publicise an event, please email details to email@example.com or send to Hillingdon People, 3E/07 Civic Centre, High Street, Uxbridge, UB8 1UW. Events are selected at the editor’s discretion.
Photo posed by models www.johnbirdsall.co.uk
Simple things Simple can makethings a big candifference. make a big Foster for difference. Why Hillingdon. not foster? 0800 783 1298 www.hillingdon.gov.uk/fostering
Do it online 24/7 at www.hillingdon.gov.uk Golden numbers Environment and Street Scene 01895 556000 Mon – Fri, 8am to 6pm Anti-Social Behaviour 0800 694 0240 Mon – Fri, 8am to 6pm Council Tax 01895 250000 Mon – Fri, 8am to 6pm Housing 01895 556666 Mon – Fri, 8am to 6pm School Admissions, Childcare and Early Years 01895 556644 Mon – Fri, 8am to 6pm Families’ Information Service 0800 073 4800 Council Main Switchboard and out-of-hour service 01895 250111 Mon – Fri, 8am to 6pm Planning, trees and landscapes 01895 250230 Mon – Fri, 8am to 6pm Fraud Hotline 0800 389 8313 Hillingdon Social Care Direct 01895 556633 Mon – Fri, 8am to 6pm HillingdonFirst 01895 556677 Electoral Services and Registrars 01895 558250 Mon – Fri, 8am to 6pm
Library information desk 01895 250600 Advice and guidance (young people) 01895 257855 Enquiries about school transport 01895 250008 Truancy hotline 01895 250858 hillingdon people magazine
Advice and support
Age UK Hillingdon 020 8756 3040 Consumer advice 08454 040506 Citizens’ advice Bureau 0844 848 7903 Hayes One Stop Shop 01895 556004 hayesonestop@ hillingdon.gov.uk Hillingdon Independent Domestic Violence Advocacy Service 020 8246 174 Hillingdon Women’s Centre 01895 259578 NHS Wellbeing Centre Boots, High Street, Uxbridge 020 3214 5699 P3 Jobshop – Employment Services 020 8581 1056 P3 Navigator Hayes Housing Advice and Support Centre 020 8581 1054/5 navigatorhousing@ p3charity.org P3 Navigator Yiewsley Housing Advice and Support Centre 01895 462074/5 Victim Support Hillingdon 01895 421200
Hillingdon Fire Station Uxbridge Road, Hillingdon, Middlesex UB10 0PH 020 8555 1200 ext 38228 hillingdongroup@ london-fire.gov.uk NoTRAG (No Third Runway Action Group) firstname.lastname@example.org Samaritans 01895 253355 Social Security (Benefits Agency) 020 8426 3000 Three Valley Water 0845 782 3333
Environment and street scene
Current and proposed roadworks in Hillingdon www.hillingdon.gov.uk/ roadworks Environmental Protection Unit 01895 277406 Food, Health and Safety 01895 250190 Noise Team and animal welfare 01895 250155 Pest Control 01895 250184 / 277417 Ranger Patrol Safety issues in parks 01895 239241 Trading Standards 01895 250164
Councillors’ names, addresses and advice surgeries 01895 250600 Council meeting dates and agendas 01895 250636 Conservative group office 01895 250316/250728 Electoral registration 01895 250251 electoralservices@ hillingdon.gov.uk Labour group office 01895 250780/250271 Mayor’s Office 01895 250763
sportsdev@ hillingdon.gov.uk Botwell Green Sports and Leisure Centre 020 8561 0956 Hillingdon Sports and Leisure Complex, Uxbridge 0845 130 7324 Highgrove Pool, Ruislip 01895 630753 Queensmead Sports Centre, South Ruislip 020 8845 6010 Active Lifestyles Gym, Minet 020 8573 2956
Building control enquiries, inspection requests and dangerous structures 01895 250804 /05/06/07/08 Dangerous structures (out of hours) 01895 250111 Land charges enquiries 01895 250689
Careline 01895 250380 Adoption and fostering 01895 277850 Drugs or sexual health for young people up to 21 years 01895 257285
Harefield Hospital 01895 823737 Hillingdon Hospital 01895 238282 Mount Vernon Hospital 01923 826111 Northwick Park Hospital 020 8864 3232 Watford General Hospital 01923 244366 NHS Direct advice line 0845 4647
Metropolitan Police nonemergency number. 0300 123 1212 Textphone 18001 0300 123 1212 hillingdon.enquiries@ met.police.uk Community Safety Unit (to report race crime) 020 8246 1766