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HILLCREST

MATTERS

Spring 2013

www.hillcrestcare.co.uk


Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

WELCOME TO THE HILLCREST MATTERS SPRING 2013 EDITION P3

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P4 - 11 P11

Message from the Board Children’s homes and schools Farewell to Fostercare’s Tony Myers

P12 - 13

Learning Disabilities Services

P14 - 15

IIP Success

P16

Welcome to Hillcrest

P17

ISO Quality Management

P18

SharePoint’s on its Way

P19

Hillcrest Education Conference and NCCTC

P20

Keeping Young People safe on line

P21-23

Hillcrest People

P24-25

Puzzles and Games


A MESSAGE FROM THE BOARD OF DIRECTORS Welcome to the first edition of the new staff magazine “Hillcrest Matters” a terrible pun I know, but the word ‘matters’ is an important one for an organisation like ours which is involved in care and in which people really matter.

The aim of “Hillcrest Matters” is to do four things:

The title is also very topical, because Hillcrest have recently received feedback from the Investors in People review which took place last month and a quick thank you to everyone who contributed. The feedback from the IIP assessor Kath Parish was nothing short of glowing and Hillcrest were congratulated on our ongoing investment in our people, whether this was through training, personal development, career opportunities, welfare, or simply keeping everyone informed. Please see more on page 14.

2. To Celebrate

1. To Inform As we get larger as an organisation, it’s important to let people know what is going on, not just within their own area of operations, but also in other areas of the business.

The magazine (which is also available in PDF format) is an opportunity to celebrate our successes whether these involve our clients, our staff, or our services themselves.

3. To Educate We live in such a changing world, and our various services are so heavily regulated, that it’s important to keep people informed about what is going on.

4. To Entertain Finally, and equally as important as the other three aims, the magazine seeks to entertain by being both interesting and enjoyable, as well as presenting some mental challenges, (see Puzzles and games on page 24) to keep you occupied during your quieter moments (although we know there aren’t too many of these at Hillcrest). Enjoy your new staff magazine. Its success depends on you, its readers, so please make the effort to contribute when something comes your way. I look forward to reading about you. Richard Greenwell Managing Director

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Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

CHILDREN’S HOMES & SCHOOLS St David’s Day the Hillcrest Hayling Way!

There’s Music In The Air at Oaklands College!

We at Hayling held a Welsh day as we have a child and staff who are Welsh.

Listening to the needs of the young people at Oaklands College is a top priority to the staff and from this it soon became clear that they wanted more fun activities during the evenings.

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We decorated the table with the colours from the flag then Faye Bowling did a massive Welsh dragon in red as on the flag. We enjoyed Welsh meals which were Welsh rarebit for lunch and a selection of Welsh cakes, Bara Brith and Pembrokeshire fudge crumblies for dessert. Here are some of the pictures of us enjoying the day. Heidi Pierce Residential Care Worker

One of the options that came to the forefront was the development of a ‘common room’. These are often ‘hangouts’ for students in main stream colleges, so being able to emulate this became a key priority for Shalana (Head of Care) and David (Principal). It was agreed to develop one of the existing rooms into a small gym and common area – comprising of comfy chairs and sofas, table tennis, table football and a range of running and other fitness machines. Unfortunately the room still lacked atmosphere so on the 27/2/2013 a top of the range digital Juke Box was installed – donated free of charge by Comrie Automatics part of Harry’s Amusements. This model allows the top 40 records to be available at all times along with some of the oldies! It is hoped that the Common Room will now be used at lunchtimes and most evenings to encourage continued positive interaction amongst staff and students. Students also contributed to the writing of a thank you letter to the management of Comrie Automatics. David Biddle Principal


SKYE WOOLEY’S JOURNEY TO SUCCESS Skye is an intelligent, bubbly 18 year old who has many talents ranging from art, music and singing. Skye’s main passion is animal welfare. Since residing at Oaklands College, Skye has enrolled herself onto an external college course to begin her journey of becoming a qualified Veterinary Nurse. After her first term at Rodbaston College we received the following report: ‘I have nothing but praise for Skye. She is an exceptional student who is friendly, polite and always has a smile on her face. She is a valued member of the group and it is a pleasure to teach her. All of the work that she has submitted this term has been of an exceptional standard. It is thoroughly researched, well presented and she has achieved the maximum grades possible for her modules so far this term, achieving Distinctions for Animal Welfare and Breed Development, and Animal Handling and we are working on a Distinction for Health at the present time. Further to her success this term I have already discussed with her the fact that I would like to transfer her onto a two year programme (Extended Diploma in Animal Management) which she is very excited and enthusiastic about.’

Long-term volunteers may even get to experience living at the release site and monitoring the progress of the newly released troop. In addition to the many projects which are constantly running, volunteers also assist with the day-to-day running of the sanctuary. The volunteers’ daily tasks include: • Feeding of animals in the wildlife care (with food prep / cleaning) • Making baby bottles and feeding orphaned baby monkeys • Caring for and playing with baby monkeys, as surrogate parent and/or in Bambelela “kindergarten” • Caring for injured or sick animals • Assisting with basic medical practices, administering medications • Cleaning of cages, camps, clinic, kitchen, bomas and enclosures • Creating natural environments in enclosures • Developing behaviour enrichment programs for the animals

Skye has now begun this extended diploma and continues to achieve distinctions within her work.

• Going out on calls to collect monkeys and/or food supplies

Through her College, Skye was informed of Bambelela Wildlife Sanctuary. Bambelela is a wildlife rehabilitation centre in the beautiful Waterberg region of South Africa. Though Bambelela works with all wildlife, they are most regarded for their exceptional work with vervet monkeys.

• Monitoring monkeys requiring daily attention

The committed team at Bambelela works tirelessly so that every animal has a second chance at a wild life. It’s a long process of finding release sites (and land owners who are committed to conservation), getting the necessary release permits from wildlife officials, preparing the site and rehabilitating the animals for reintroduction into the wild, and monitoring their progress for years after. The team work hard towards this goal - because captivity isn’t any place for wild animals, especially primates.

• 24 hour emergency stand-by (once a week)

Volunteer Work Bambelela is a great opportunity for wildlife enthusiasts to get involved in true wildlife conservation, rehabilitation and release. Volunteers work directly alongside the experienced wildlife staff and will be trained in all aspects of primate care, including acting as “surrogate parents” to orphaned baby monkeys, introducing juvenile monkeys to existing troops at the sanctuary, and preparing established troops for release.

• Assisting with introduction of new monkeys • Building of new camps and quarantine facility • Writing up reports and keeping data lists • Assisting with fundraising and social media efforts Caring for animals requires patience, compassion, and a calm demeanour. A positive attitude, willingness to help and learn, and a sense of humour are essential - volunteers should expect to be dirty and exhausted by the end of the day! Skye fits this profile greatly and has put her deposit down to go there from the 29th July 2013 to the 26th August 2013. The only problem with that comes with this great experience is the cost! Skye needs to raise a further £1500 to cover flights, insurance, etc.; however this figure does not cover spending costs whilst there! Therefore we are asking, willing and even begging everyone to please donate to help Skye achieve this once in a life time opportunity which will eventually give her even better opportunities of gaining fulltime work once she finished her course in another years time. David Biddle Principal

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Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

PARK SCHOOL SPONSOR A PUPPY

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Oaklands Students meet a Legendary Horse Whisperer

Three students from Oaklands College and their teacher, Beverley Parker, recently attended a demonstration by the legendary Monty Roberts – the original horse whisperer. Park School hosted a charitable ‘Open Afternoon’ for their ‘Working with Others’ challenge as part of CoPE through ASDAN. Carers and social workers were invited along to Park School to spend time chatting to the pupils and teachers. They had the opportunity to look through the pupils work and see their progress. The boys baked and sold cakes and refreshments. A raffle was held with all the prizes donated by staff. All the money raised was in aid of ‘Dogs for the Disabled’, a pioneering charity which trains assistance dogs for children and adults with physical disabilities and families with a child with autism. They managed to raise £80-00 and sponsor a puppy. Jennifer Binns Administration Assistant Park School

Monty grew up in California and his own experiences with a violent father helped to shape his non-violent approach to training horses. By watching horses in the wild and working with his own horses from a very young age, Monty learned the language of Equs – and set about using it to show the world that horses respond to leadership and that once you have established a bond – or “join-up” that horse will quite literally follow you anywhere. Monty tested his approach with the BBC who challenged him to select a truly wild mustang horse and train it to carry a rider and then turn it loose for a year. When he went back a year later the horse remembered him and allowed him to saddle it up and ride it again. Monty has worked with horses all over the world – including the Queen’s racehorses! The students watched Monty work with three horses. One was a young horse who had never been broken to ride – within half an hour this mare was happily accepting a saddle and a bridle with no fear and total trust in Monty. Another horse was brought by his owner to the demonstration because he bucked her off all the time and was scared of everything. Monty taught the horse not to be frightened so that it would accept a plastic bag being rattled at it, over it, under its feet; and after about half an hour the same horse happily accepted a rider on his back without bucking. Amazing! Monty is 77 years old, has three biological children and 47 foster children! He has carried his work with horses into the classroom working with a number of schools in the US to help improve behaviour management and learning. The students were then able to practice some of the techniques Monty taught them on the College horses, and produced a classroom display. David Biddle Principal


Come Dine with Me at Poppy Lodge

Alton Towers Trip for Poppy Boys

Poppy Lodge boys and staff recently organised and took part in a Come Dine With Me Competition.

Poppy Lodge boys and staff enjoyed an overnight trip to Alton Towers on 22nd February.

Each child and their key worker teamed up together to cook a three course meal for the rest of the house. This took place every Sunday for 4 weeks. The meals ranged from Thai style dinners to large American meals.

The boys got to spend some money at Derby Shopping Centre on Friday night and everyone then went for chicken and chips before going back to the hotel for a great night’s sleep. On the Saturday, everyone enjoyed a large buffet breakfast and then spent the whole day at Alton Towers and loved going on all of the rides time and time again!

Everyone enjoyed all of the meals and it was a great opportunity for the boys to show off their cooking skills. At the end of the competition, two of the boys came joint first and earned themselves a £10 voucher each to spend at the shop of their choice. Well done boys!

Upon checking out of the hotel, the male receptionist commented to staff on how well behaved our boys were overnight. He shook their hands and thanked them for their excellent behaviour which all the boys should be very proud of. Kayleigh Houghton Residential Care Worker

SLINFOLDS SUCCESS STORIES When I went to Hillcrest Hayling Island I was 12 years old. My mum was finding it hard to look after me because I was sneaking out at night and my behaviour was mental! I found it hard at Hayling because I was the biggest kid there and found the younger ones really annoying. I moved to Hillcrest Slinfold after 3 months. Although my first day didn’t go well because I had a fight with another boy I soon got the hang of things. I get on really well with the staff and most of the other kids. I have learnt loads of good stuff, the best thing is that I have learnt to control my anger. I have also learnt to ignore other people when they annoy me. I used to have to stay at Hillcrest all the time, but when my behaviour got better I was allowed to go home at weekends and finally last year I was allowed to go home for all weekends and holidays. I have done well at school, and have Btecs in construction, catering, PE and mechanics. Hillcrest helped me get on a modern apprenticeship in Carpentry and construction at The Camellia Botnar foundation, a near by foundation where I go in September for 2 years. I am excited about my future, but it seems weird to think I won’t be at Hillcrest Slinfold anymore after living there for 4 years. I am really pleased that I can stay in touch with the staff and come back and visit for Achievers Day. Ricky - Young person

I started going to Horsham Sea Cadets in October 2012. It was a bit strange at first because I had to learn everything, the rope work and the drill which is where we line up and march together. I really liked the flag work but had to wait until I had done the basics to earn my badges and beret. Once I had done that I was allowed to learn the flags stuff. I do the Bosun’s Mate which is where I do a flag formation when the Quartermaster blows his whistle. I am learning to behave better because we have to follow rules at Cadets and work as a team. I am hoping to go sailing and camping with Cadets over the summer. Hillcrest Slinfold have helped me focus on good behaviour so that I could join cadets. I am really proud of myself. Connor - Young person

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Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

Sandilands Trip to the Shard

Purley Youth Project Purley youth project juniors, is a charitable organisation helping children aged between 7 and 13 years. The Project holds a kids club in a safe environment where children can come to get away from the stresses they have at home. We provide varied fun learning based activities including: Table tennis, pool, table football, air hockey, football, basketball, hockey, rounder’s, computers, art and craft, music, dancing, Wii, PS3, Xbox, bouncy castle, parties, and disco’s. We also work with outside agencies which come in to do cooking, magic, specialise art and craft projects, boxercise classes and street dancing classes. The club is self-funding, self-supporting and staffed by volunteers. It is very well attended; we get an average of 85 children a week. We strive to help children from a young age in the hope that they will grow up to become better citizens. At PYP we believe in healthy eating and lifestyle and the children enjoy free fresh fruit every week. The Children do their own fundraising during the year to try and raise money for new equipment and very important trips out. Last year we took the children to Diggerland, Littlehampton, Legoland, Kids Space, the London Duck Tour, Build a bear workshop and a fun activity weekend. For some children this is their only opportunity to experience a fun day out. A young person from Hillcrest Sandilands (SM) has been volunteering with Purley Youth Project since November 2012. SM is an integral part of our team. He is always willing to help, bring new ideas and most importantly is very good with the other young people.

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We do a lot of sports activities which SM has participated in, he teaches the children new skills and is doing a very good job getting the children who don’t normally participate in sport to join in. We have taken some of the young people from Hillcrest to the centre during weekends and have had a contact at the centre. One of the young people from Hillcrest has attended PYP and really enjoyed it. We have a great website which includes a short film; this gives a good idea of what we are about. www.pypjuniors.co.uk Some of the young people went on an activity to The Shard in London over the half term break.

David Garfield Team Manager PYP Juniors and Bank staff Hillcrest Sandilands. (charity number is 802295)

The shard is the tallest building in Western Europe at a height of 1,016ft (310m). The young people travelled to the 68, 69 and 72nd floors, in a high speed elevator, to see a 360 degree view of London. They enjoyed using the digital telescopes to identify famous landmarks and buildings throughout London.

I have been working as a young helper at Purley Youth Centre for the past 5 weeks.

One of the young people showed off the photography skills he is learning at school by taking a number of photographs on a staff member’s professional camera.

My role is to help the young people with any issues and/or problems they may have. I play table football and table tennis with them. They are responsive and feel comfortable in my company as they can talk to me and relate to me. I do this work because it is rewarding and it is something I enjoy. It also looks good on my CV. Simon - young person


Half term Quad Biking

Jamie cycles for Charity

Simon, David and Pelle from Sandilands went quad biking; the staff came out with the bikes. They got kitted out with waterproofs, gloves and helmets, they really looked the part. An instructor took them out and on to the track, to show them the correct way round and the use of the controls. The track was really muddy, which made the ride more exciting; they all really enjoyed riding the quads. After around twenty minutes, they went back for a break. They went back for a second go, getting more used to the quads and the terrain, and had great fun riding over the rough terrain and all the mud. A good time was had by all!

Oathill’s Trampolinist

Earlier in the year Jamie, one of our residents visited a local horse and donkey sanctuary “Red Wings”. Jamie is a keen horse rider, and animal lover in general and he was naturally very touched by the stories of the rescued animals. On returning to Steps he announced that he was going to raise Red Wings some money, Jamie is no stranger to charity fund raising as he has raised money running Sport Relief miles on a couple of occasions and last year he completed 3 laps of Pitsford Reservoir at 7 miles a lap, raising money for a school in Malawi. Jamie struggled to complete the gruelling ride a year ago, but said that he wanted sponsorship for four laps, a total of 28 miles. Jamie set about making his own sponsorship forms and posters to raise awareness. On the 23rd of February, despite sleet, snow and sub zero temperatures we set out to complete our laps. Despite a fall on lap one, the first three laps went without a hitch. We then stopped for a well earned bacon sandwich and cup of tea. The last lap was by far the worst but thanks to a bit of grit and determination, along with Jamie’s desire to help the animals at Red Wings we completed the full 28 miles in around three hours.

My name is Casey, I am 13 and I live at Oathill Lodge. I do lots of activities including horse-riding swimming the gym and trampolining. I have reached Level 7 in trampolining and have got awards for Level 1,2,3,4,5 &6. I entered into a competition where I had to do a pike jump, back drop, seat drop and front drop, half twist, straddle and the splits. I have enjoyed making friends at the trampolining club which is called Higher Energy. I wear a leotard and shorts to trampoline in. It is fun there.

Jamie managed to raise over £300 for Red Wings and on Sunday 10th March he went to the sanctuary to present them with the money. They were very grateful and congratulated him on such a personal achievement. He has now adopted a horse at the sanctuary called “Rumpel” and will regularly visit him over the next year. We are very proud of Jamie and all that he has achieved. Gavin Cross Team Manager

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Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

Hillingdon Manor School new arrivals

Hillingdon Manor’s New Website

At Hillingdon Manor we have had new arrivals in the form of Chickens who are being looked after by our eco schools council.

Since July 2012 the school have been working on the new Hillingdon Manor website. The need for a new school website arose from new Ofsted regulations (Sept 2012) and from staff and parents who felt the current website did not lend itself to more effective communication between home and school.

Our Year 1/2 class have shown great care and dedication by looking after 4 eggs and an incubator. These eggs have now hatched and we have four new chicks; Dale, Jubilee, Bandy and Mario.

The Creative Learning Journey at Hillingdon Manor School

Staff also wanted to use the website as a learning tool which would include an interactive class area in which pupils could use both at home and in school. The new website will include up to date news relevant for current and prospective parents as well as an interactive learning area which can be used by staff and pupils. In preparation for the launch of the website the school has set up its own twitter account which will have a feed on the main homepage. You can follow us on twitter by searching @HillingdonManor where you will find the latest news from the school as well as useful resources for staff and parents. Ciaran Walsh Assistant Head Teacher

New addition to the Hillcrest Family

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Our new personalised creative curriculum is now fully rolled out across the primary school. Over the course of two years a new curriculum was carefully planned and developed to ensure we were meeting the diverse needs of our pupils. The curriculum is skills based which focuses on individual needs and is delivered through different topics each half term. The topics we have covered since September include ‘All about Me’, ‘Around the World’, ‘Vile Victorians’ and ‘Earth the Moon and beyond’ The feedback from Parents, staff and children has been very positive. Many parents have commented on how children are now talking about their learning more frequently and teachers are noting how engaged the pupils are with the topics.

Hillcrest will be opening a new children’s home in North Aston, Oxfordshire. The service is to complement our existing Oxfordshire homes and will be for adolescent girls due to the demand for placements. The property has been purchased and is now subject to a refurbishment project with a planned date of opening on 1st September 2013. We are currently recruiting the Home Manager and any staff interested in the new service can express an interest by emailing recruitment@hillcrestcare.co.uk by 22nd April. Chris West Head of Human Resources


Moving on to Independent Living

Sea Cadet Award

In February one of Beachlands young people turned 18!

January saw one of Beachlands young people take part in the awards night at his sea cadets at T.S. Chichester.

Daniel will be leaving Hillcrest and moving on to Independent Living. Daniel has spent the last 6 months preparing for this in the Independent Living flat at Beachlands, where he has made great progress gaining many new skills and confidence in his abilities to care for himself. We wish Daniel a very Happy 18th Birthday, and every luck in his new home and future plans.

Matthew looked very smart in his uniform showing great pride in his work with the cadets. Matthew was honoured during the ceremony achieving an award for “Best Improved Cadet” and being promoted from “Normal Cadet” to “Able Cadet”. Well done Matt, from all the staff and boys at Beachlands! James Barlow Home Manager

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FOSTERCARE Farewell to Tony Myers at the Orange Grove Staff Conference Orange Grove held its annual staff conference at Walton Hall at the end of last month with nearly all staff attending this popular event. This year the focus was on being a ‘Red Hot Organisation’ and how we need to operate in order to continue to be one of the best fostercare organisations in the country. Tony Myers started the conference with an in depth look at Orange Grove’s mission, its strategies, goals and its values explaining how each element of the overall business plan fitted together to ensure we were clear about our purpose, our objectives and how we would achieve them. Gordon Stopani an experienced business manager and trainer took us through an organisational SWOT analysis to identify areas we can work on throughout the year and improve areas of weakness or where we see a threat. Paul Compton, who has worked with all the teams before, ran the afternoon session looking at some of Stephen Covey’s Seven Habits and how we can use these types of tools to do things differently and more effectively.

Tony Myers had announced that morning that he was retiring from the company and he put on a great evening meal and entertainment, an evening that everyone will remember. On day two there were sessions for Social Workers, Family Support Workers and Administrators to look at specific areas of the business and refine processes. The final session looked at getting things right first time, an essential concept in an increasingly competitive world where resources are limited but we need to get more out of what we already have. We were delighted to have the new Director of Fostercare, Judith Rees, attend the conference as it gave her an opportunity to see Orange Grove ‘in action’ as well as for the staff to meet and chat to her. All in all an historic event! Alastair Pratt HR Manager


Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

LEARNING DISABILITIES SERVICE 12

Ensuring an Ordinary Life for All Action Learning Network Hillcrest Supported Living West Sussex are delighted to have been invited to participate in this national initiative, led by Paradigm, to work to improve the care and support that is offered to our customers, and to contribute to developing best practice in working to support people to live as an active part of their communities.

The outcomes overall from participation will be encouraged by:

The Ensuring an Ordinary Life for All Action Learning Network aims to:

• Videos and written reports to share within Hillcrest, to allow good ideas to be cascaded internally

‘Identify and promote good practice in ensuring an ordinary life for all by encouraging the connecting of people to share ideas to shape local action and national Learning’

• National summary reports sharing ideas and actions from the networks

There are 7 regions participating in the Networks, Exeter, Mid-Wales, Birmingham, London, Wigan, Glasgow, Exeter and Chichester. The regional groups will identify and promote good practice by drawing on the experiences and ideas of group members, to shape local practice and national learning. Up to 10 organisations in each area are contributing to the process, and access to the programme is highly competitive, so you can imagine our pleasure in being invited to participate. Each organisation has up to 4 participants in the process, one of which is a customer, for the other places Hillcrest currently has the Service Manager, Tania Carter, participating; we are hoping to recruit a family carer to join our team. The Network consists of 4 facilitated workshops over a year, each of which will lead to action points for organisations to take forward to the next meeting.

• Facilitated workshops to share ideas and encourage action • The opportunity to network and share best practice • The creation of shared resources across the network, such as training resources and policies

• Sharing the learning resources and ideas with national agencies, such as our regulators, the Care Quality Commission The first meeting on the 7th February generated a lot of good ideas and thoughts from all participants. Our first set of actions is to look at how we involve customers in staff recruitment; the comment from our customer was that staff just turn up and she does not know what they are going to be like. Other providers were able to share with us how they had involved people they supported in recruitment, and we are looking at how we can do this without it being tokenistic. It is really good to know Hillcrest are part of a national network contributing to the overall development of best practice for supporting people with a learning disability to live fulfilling lives.


All Hillcrest LD and ASC Services 100% Compliant! Since the last Business Briefing, 3 Hillcrest Learning Disability services, Beach Road, Hillcrest Kernow and Hillcrest Dorset have had inspections by the Care Quality Commission, CQC.

Services were inspected against the Essential Standards of Quality and Safety, and were found to be wholly compliant. This means that, over the past 18 months, all Hillcrest LD and ASC regulated services have found to be 100% compliant, which is a great achievement! This is particularly gratifying when considered against the background over the past 18 months, in which the shocking revelations of abuse at Winterbourne View hospital in Bristol have put a focus on the level of care and support available to people with a learning disability. Following this scandal, inspection of adult services for people with a learning disability at this time showed that only 63% of services met the standard for care and welfare (Source: The State of Social Care 2011/12, published by CQC). The fact that all Hillcrest services were able to meet this standard is a tribute to the hard work of all service managers and staff, with support from Head Office, in ensuring that we are able to provide excellent outcomes for people we support. Some highlights from the 3 inspections are given below:

Hillcrest Kernow

Hillcrest Beach Road

Hillcrest Dorset

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• People who used the service and their relatives commented on the’ high professional calibre’ of staff employed by Hillcrest • A relative described staff as ‘Absolutely brilliant; they bend over backwards’ • One relative felt that if it were not for the support they received from Hillcrest, ‘I would have to put xxx in a home, and I have never wanted to do that… they have given me my life back’ • Staff were observed by the inspector as ‘professional, kind and responsive to people’s needs’ • Interactions between staff and service users were positive and friendly • A relative described the service as ‘125% good; I have every faith in the staff from the management down… the staff are amazing, they are good with my relative, I cannot praise the staff enough, I am absolutely thrilled with the support we receive from Hillcrest’

• Care and treatment is delivered in line with people’s needs, preferences and diversity • A positive approach is taken to the management of risks and support to keep people safe • A relative described the service as ‘the best thing since sliced bread’ • Decisions are only made in the best interests of the individual • Decisions are made with people who know and understand the person • Staff are suitably qualified and trained to meet people’s needs • A relative said ‘There is great support, xxxc can do what they want most of the time’

• Workers communicated politely and respectfully with people • A relative said ‘The care workers are excellent’ • Care workers were able to talk about dignity and respect and the importance of promoting the rights and independence of the people they work with • A relative said that care workers ‘Do an extremely difficult job, and they are absolutely brilliant’ • A relative said ‘they give xxxx choices such as food or going out; xxxx has a much better quality of life’ • A care worker described their role, saying ‘I love it; I can see the changes as people learn new skills and become happier’

Sharon Kemp Operations Manager LD services


Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

IIP SUCCESS Hillcrest Care receives Investors in People accreditation for the fourth consecutive time! Hillcrest Care re-assessment for IIP took place over the week of 04th – 08th February 2013. Kath Parish, Investors in People Assessor spoke to over 50 staff over a range of levels and services across the company. Following the assessment I am delighted to announce that Hillcrest not only met but has exceeded the standards required and we have been re-accredited with Investors in People status for the fourth consecutive time. Kath Parish commented in her report “my meetings and telephone interviews with staff were very positive. It was clear staff all feel very well supported and they are passionate about their work”.

The assessment focused on 10 specific areas within the company: 1. Business Strategy – A strategy for improving the performance of the organisation is clearly defined and understood 2. Learning & Development Strategy – Learning & Development is planned to achieve the organisations objectives 3. People Management Strategy - Strategies for managing people are designed to promote equality of opportunity in the development of the organisation’s people 4. Leadership & Management Strategy - The capabilities managers need to lead, manage and develop people effectively are clearly defined and understood 5. Management Effectiveness - Managers are effective in leading, managing and developing people

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6. Recognition & Reward - People’s contribution to the organisation is recognised and valued 7. Involvement & Encouragement - People are encouraged to take ownership and responsibility by being involved in decision making 8. Learning & Development – People learn & develop effectively 9. Performance Measurement – Investment in People improves the performance of the organisation 10. Continuous Improvement – Improvements are continually made to the way people are managed and developed


The feedback received from Kath Parish was very positive, this is just some of the feedback given:

❝❝ the flat management structure has enabled a quick

response to decision making. Staff confirmed the senior management are very accessible and take an interest in supporting individual staff as well as the organisation as a whole ❞

❝❝the majority were impressed by the culture of care within the organisation. Many were pleasantly surprised to find a private organisation listening to staff and making improvements where required ❞

❝❝employees felt proud to work in an organisation that lived up to its strong mission statement to provide quality care and support for everyone. The recent outstanding and good Ofsted and CQC inspections have reinforced this good practice ❞

❝❝one of the many strengths within the organisation

is its consultative culture with staff, customers and stakeholders. This has encouraged staff engagement and a feeling of ownership and belonging ❞

❝❝there are strong mission statements for both Hillcrest

Care and Orange Grove. These complement one another and underpin the ethos of the whole organisation ❞

It was wonderful to hear such positive comments from the staff who were interviewed. It reinforces from our perspective that the company is engaging with its employees and offers worthwhile jobs and an environment where employees feel part of a team and their contribution makes a difference. This is what some of you said:

❝❝ I get support on a regular basis. I have regular

supervision and this has really helped to discuss how I manage my team ❞

❝❝We can always ask for any support or development

we need either at supervision or at our team meetings. Our manager is always very good at finding ways of supporting us ❞

❝❝Our manager is very good at thanking us and giving us praise. Sometimes this is done privately and often it happens at our team meetings. It does make you feel good ❞

❝❝I have enjoyed every moment I’ve worked here. It is a

close knit environment and much calmer than anywhere else I have worked. I have had the opportunity to develop my full potential. I’ve come such a long way in a short space of time ❞

❝❝the business planning process enables everyone to

❝❝This is my first job with Learning Disabilities and I feel I’m

❝❝the wellbeing of staff is definitely a high priority for

❝❝I can’t fault my manager. She is very supportive and

❝❝learning and development is of prime importance to the

❝❝They really do look after you here. They are not just in it

understand their part to play in the success of their teams and Hillcrest Care ❞ Hillcrest. Risk assessments take place continuously and their safety is paramount to their ways of working ❞ organisation. Care is taken to ensure the development opportunities are focused on the individual needs of the services and staff ❞

❝❝staff all confirmed they feel valued and that they are

supported by positive managers. This has helped to encourage an enthusiastic and engaged workforce ❞

❝❝career development is encouraged and supported. There are many examples where staff have had the opportunity to enhance their skills and knowledge with the result of being able to take on new roles and responsibilities ❞

going to be a ‘lifer’. My target is to become a senior and I have met this ❞ always encouraging me to develop myself. She gives me opportunities to take on some of her responsibilities for me to get more experience of management ❞ for the money and that makes a big difference ❞

❝❝I love it here because I feel I can really make a difference. It is the best job I have had ❞

Many thanks to all of you who took part in the re-assessment process this year, but also many thanks to all of our employees who enable us 365 days of the year to deliver “positive actions and positive outcomes” to everyone we care and support. Well done! A copy of the full report has been uploaded onto the Hillcrest Intranet site if you would like to read this in more detail. Chris West Head of Human Resources

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Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

WELCOME TO HILLCREST new starters

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Christine Kinloch

Office Manager

Baston House School

Erkan Mustafa

Cleaner

Baston House School

Brett Hayes

Assistant Clinical Psychologist

Baston House School

Ruth Jones

Natural Night Support Worker

Dorset

Gregg Berry

Teaching Assistant

Hillingdon Manor Schools

Natasha Pearcey

Teaching Assistant

Hillingdon Manor Schools

Sarah Noel

Teaching Assistant

Hillingdon Manor Schools

Sharon Sentonas

Lunchtime/Play Supervisor

Hillingdon Manor Schools

Jose Sousa

Support Worker

Kernow

Amanda Hulme

Support Worker

Kernow

Gail Tatnell

Support Worker

Kernow

Beverley Parker

Acting Head Teacher

Oaklands College

Mary-Ann Gannon

Night Residential Care Worker

Oaklands College

Sophie Hills

Residential Care Worker

Oathill Lodge

Sadie Hayward

Night Residential Care Worker

Oathill Lodge

Judith Rees-Howells

Director of Fostercare

Orange Grove

Jurgita Kniukste

Teaching Assistant

Park School

Chris Lingham

Residential Care Worker

Slinfold

Gurpreet Sandhu

Shift Leader

Slinfold

Dawn Rockhill

Administration Assistant

Slinfold

Carol Hawkins

Night Residential Care Worker

The Bartons

david biddle David completed his first degree as a mature student in his late 20’s and went onto a career in teaching. He has worked in schools, colleges and even in Her Majesty’s Prison Service and has held a number of senior positions including Head of Department, Head of Learning and Skills and Director of Faculty in a large college with over 3000 students. Ten years ago after completing his Master’s Degree where he researched children with challenged learning behaviours he was drawn towards the ‘looked after children’ sector and since then had worked for a number of care providers as Head Teacher, Principal, Senior Principal and Operations Manager. David’s main interests are travel – he and his wife usually visits India every year, where they have built links with a small school, and sailing – he owns and lives part-time on a narrow boat moored 10 minutes away in Kings Bromley, just a short distance from the College. David Biddle Principal – Hillcrest Oaklands College


ISO QUALITY MANAGEMENT ISO 9001:2008 Quality Management Standard After successfully achieving the ISO 9001:2008 Quality Standard for our Children’s homes in April last year, Hillcrest had the first round of ‘surveillance visits’ last December.

they had been made to feel welcome by managers, staff and young people. No recommendations for improvement were made to any of the homes; the audit summary concluded:

The ISO certification lasts for 3 years, and in the interim external auditors from the awarding body are carrying out a rolling programme of monitoring visits to all Hillcrest children’s homes and to head office, reviewing our ongoing implementation of the ISO Standard. Whilst this level of scrutiny is daunting, hopefully it means that we will be very prepared for our full reassessment and should not be too overwhelmed with additional work in the run up to April 2015.

“The ISO Standard quality framework is well implemented and understood by those involved, all homes provide a friendly and comfortable environment with caring and dedicated staff”.

For these first surveillance visits, the auditors visited the three homes in Oxfordshire: The Bartons, Oathill Lodge and Steps. With all three homes judged as ‘outstanding’ by Ofsted we were optimistic that the ISO visits would go well – though as with any external audit there was some inevitable anxiety about what might come out ‘on the day’! The visits looked in detail at care processes (including care planning, risk assessment, education, recreation, and recording); catering arrangements; medication; staff training; premises maintenance; health and safety; and the management of complaints, incidents and accidents. Needless to say the auditors gave extremely positive feedback; not only were they very impressed with the overall quality of provision at each home, but they had also enjoyed their visits (something they said was not always the case at some companies!), and thanked us for the degree to which

The next surveillance visit is scheduled for June 2013 and will be at Oaklands College in Staffordshire. Camilla Wood Quality Manager

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Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

SHAREPOINT’S ON IT’S WAY As most of you will now know, SharePoint is being implemented across Hillcrest. As a company that has grown in recent years we felt it was important to take a look at our IT provision.

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It became apparent that we needed to consider the safe storage of electronic data and ways of working more efficiently. SharePoint will bring about efficiencies as we will be able to share information electronically rather than having to rely on posting paper copies of documents. In the case of HR, Service Managers will have access to their staff’s recruitment files electronically rather than receiving a large bundle of papers when a new staff member starts - freeing up storage space. There will be a Health & Safety area where each service will be able to access and store health and safety information relevant to their service – this also means that if a health and safety adviser should leave that the information is in a central place and can be easily located by any new staff. So for those of you that have not been involved in this process so far let me explain what it is and what it does. SharePoint is a document storage facility – it looks just like your current network drives where you store your data at the moment. You can also access the information via the internet. The really great benefits of SharePoint are that: • You can access SharePoint from anywhere that has a WIFI connection – so if you had to you could work from home or access your information during meetings off site. • You don’t have to worry about backing up your data anymore as this will be done automatically for you. • All of Hillcrest’s data will be kept in one place and we will have the ability to share information where we would like to. • We won’t have to use the ‘Strawberry Soup’ intranet anymore as all of our documents will be accessed via SharePoint. As with anything there are likely to be a few bumps along the way but we would hope that the roll-out will be as straightforward as possible. Once you start using it I am sure that you will be reassured that it is really simply to use. Roll-out of SharePoint will take place during the end of March and through April. Terri Jackson, Office Manager


EDUCATION CONFERENCE & NCCTC On June the 18th we start our final push to the summit!!This is not some great mountain climb however, rather the modelling at our third national education conference, outstanding teaching and learning. In just three short years we have radically improved the delivery of education in all our services. This has not been brought about just because of improved education resources. It has come about through long term strategic improvement plans that have been developed by all of our education staff teams. We have also appointed a number of extremely experienced education leaders, who have driven these plans forward. Close to 90% of all the lessons we deliver have been judged to be ‘Good’ or ‘Outstanding’ by OFSTED or our Schools Improvement Partner John Novak. Collectively however we are still not happy even with this excellent achievement. We want to see 100% of our lessons taught as ‘Outstanding’. We are all aware, that if teaching and learning is ‘Outstanding’, our young people will make excellent and rapid progress. Consequently, our strategic education management team has dedicated this years conference to the topic of ‘teaching and learning’. We have a specialist consultant overseeing the conference in Oxfordshire, and all our education teams will be present. Here’s looking forward to the final phase of the journey. Best Wishes, Will Crosby Director of Operations Children’s Services

NCCTC This year Hillcrest is sponsoring the National Commissioning and contracting training conference in Derby on July 1st and 2nd 2013. We are also running a workshop on girls at risk in residential care. The NCCTC was started in 1994 by members of the ADSS Commissioning and Contracting Regional Groups bringing together staff to share and develop good practice in commissioning and contracting. The conference helps to encourage networking and multi agency working to help commission and deliver better services for users. The events also look to engage with the independent sector to help develop better working relationships and service development.

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Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

KEEPING YOUNG PEOPLE SAFE ONLINE

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The adoption of digital media over the last 5 years has been phenomenal and just about every young person these days has a Facebook or some other online social media presence. Keeping safe on line is everybody’s responsibility but as an organisation that looks after vulnerable children we should be extra vigilant. This case study shows why. Here’s an example of something that could happen using the technology we all have in our pockets and on our desks. Emily is a 10-year-old child living in a suburb in the south of the country. She lives with her Mum who has separated from her husband due to a very violent relationship. Dad wants to see Emily but as she and her Mum are under a Child Protection Order this is very difficult; he doesn’t know where they have moved to and has no idea of mobile phone numbers or email addresses. So, he turns to social networking. First of all he searches Facebook, the most popular social networking service. Although Emily is under 13 years old and shouldn’t have an account, she has got one. Mum knows Emily has a Facebook account; she allows Emily to keep in touch with her friends back home as they have all got Facebook accounts as well. Emily has got lots of information on her profile; her picture and various other pictures of places she has visited with her Mum and new friends, her age, mobile phone number, where she goes to school. She also likes to keep her friends updated with the great new things she is doing, like the new Brownies hut that has opened up on a Wednesday evening. She tells her friends when she goes away on holiday and lots of other stuff. Unfortunately Emily has never been told that she needs to lock down her security settings in Facebook, or why. School have never discussed the risks with Emily and neither has her Mum, who never checks Emily’s Facebook account.

What could go wrong here? • Firstly we have Dad. It took less than 5 minutes for him to find Emily online and now knows exactly where she lives, what school she goes to, and her mobile number. Due to the violent history we now have a serious child protection issue. • Secondly, we have Emily’s new friend Liam. He is an 11-year-old boy who only lives a couple of miles up the road. Emily and Liam have been talking a lot and have become great friends, they have arranged to meet at the weekend. Liam is actually Roy, a convicted Internet predator who lives 150 miles away. He knows everything he needs to know about Emily to befriend her; all her personal information such as where she goes to school. He doesn’t need to know the area, that’s what Google Maps is for. He knows where Emily likes to play. How does he know this? Emily takes photographs with her friends and posts them to Facebook. Her camera on her phone records the GPS position. It’s easy to get that information from the photograph. The above examples are very simple but highlight some of the dangers of very open, public facing social networking. The fundamental point is that today’s technology has increased risk to extraordinary proportions: • Where children feel “safe” posting to the world about their personal life from their bedroom or from their smartphone. • Where the risk from the predator or the bully is no longer from playing out in the street or walking to and from school. In Hillcrest we should all be aware of the dangers that ‘social networking’ sites and the information put on them can present. As carers and adults looking after children and young people we must be aware of what they are doing on line and help them to enjoy the benefits of social media whilst understanding the dangers. Alastair Pratt HR Manager


HILLCREST PEOPLE a day in the life of... level of engagement of colleagues in the services and their enthusiasm to move forward with SharePoint. At 8.45 our Health & Safety Co-ordinator Sue and assistant Pavlina arrived for their HS conference today – there was a bit of emergency SharePoint tweaking as Sue is going to discuss the use of SharePoint with the H&S advisers today. I mapped a drive for Sue and we moved some data around in readiness. I can tell my list for today isn’t going to be touched! It is currently the season of the appraisal so that has kept me quite busy recently preparing Richard’s appraisals ahead of his meetings. I have a couple on my desk today to type up and send out. I have also appraised both of the people I line manage - Esther Suter, PA/Office Administrator and Julia Luke, Apprentice Office Administrator.

Terri Jackson Terri Jackson works as the PA to the Chief Executive, Managing Director and Director of Operations – Children’s Services, she is also Office Manager based at Head Office in Hampshire. She provides administrative support specifically to Children’s Services and is the Head Office Health & Safety Adviser. Here she explains a typical day: I usually arrive in the office at just after 8am, I switch on my PC and whilst it is warming up have a quick look at my ‘to do’ list. I then quickly whizz through my emails to see if there is anything urgent that I need to deal with. Today, Roger, Richard and Will are all out of the office so should be a lovely quiet day....ah - if only!! At the moment my major focus is on rolling-out SharePoint to the wider Hillcrest group so I take a bit of time looking through the project plan, looking at what deadlines we have coming out. Yesterday I was out of the office in Oxfordshire talking to the Home Managers and Principal about the preparation work they need to undertake before their various go live dates. After the meeting I have several things I need to follow up on with Eurolink and with Camilla our Quality Manager. The meetings have thrown up some very good questions about the type of information we will be storing for example Nikki at The Bartons was querying whether there should be an area for young people’s information which was something I had not considered previously – hence I need to talk to Camilla about it! I have been really impressed by the

I have also typed up the minutes of the last Board meeting and this morning will be spent pulling together the action lists to send out to everyone along with their deadlines for submission of their next report – this time it is a pretty quick turnaround as the next Board meeting is only a matter of weeks away so I really need to get this done today. At 11.30am I was called into a meeting with Chris West, Head of HR, Stacey White, HR Adviser and Kate Dawson, Marketing and Referrals Officer to discuss some statistics that have been requested by West Sussex. Increasingly Local Authorities are required to carry out monitoring of its providers – this particular information was regarding the qualifications and turnover of staff in Children’s Services. As usual the information is required yesterday! At 2pm Tim Brown, Property Manager explained that a Fire Marshall would be visiting to conduct an inspection of Head Office. This involved finding information to provide evidence of our fire hydrant maintenance checks and to provide risk assessments as well as walking through the offices for inspection – we await the findings and subsequent recommendations. The remainder of the afternoon is spent in various telephone calls with Eurolink as we build the site for the SharePoint launch and responding to email requests which vary from forwarding reports to colleagues, booking accommodation and flights, chasing people on deadlines and requests for book orders – my job is nothing if not varied! Before I know it is 5pm and the office quietens down – this is my favourite time of the day – there are no phones ringing and no interruptions and it gives me a chance to review my list and update it – not that it will make much difference tomorrow as there are bound to be lots of unexpected things to do – but that’s why I love my job because it is busy and interesting.

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Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

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TESCO MUM OF THE YEAR Hillcrest Care would like to say well done and congratulations to Anna Kennedy, who has won Tesco Mum of the Year 2013. Tesco judges said: ‘‘Anna’s singlehanded determination to help families living with autism, while also being a full-time carer to her two sons, is truly inspirational.’’ Anna says, ‘People with autism shouldn’t be hidden. There’s nothing to be ashamed of. I want all children, including my own boys, to have the chance to make a mark on the world just like everybody else.’


not your usual mothers day

question time

We asked Jackie Cook, Home Manager of Beach Road a few questions, here is what she told us: Q What 3 words best describe you? A Spiritual, Entertaining & Loyal

I have been working for Hillcrest for nearly 13 years and I love my job. It can however be very stressful and about 4 years ago I decided I needed a hobby, something to think about out of work. I also wanted to get fit and loose a bit of weight. My Mum had started to run and had done a couple of 10k races so I thought, if she can do it so can I. I started running a bit with Mum and my husband but it wasn’t until Mum and I joined the Arunner’s running club as a New Years resolution in 2009 that things really began to change. We entered some league races, some 10k’s and some half marathons and although we were amongst the slowest we really enjoyed it. The club are so supportive and having lovely people to talk to really makes the miles fly by. In 2011 I decided to run my first Marathon (London). I have run 2 more Marathons since then, Brighton in April 2012 and Portsmouth in December 2012. My times are improving and I love the challenge of 26.2 miles. This year my Mum has decided to run her first Marathon so we have both entered Brighton this April. Mum turns 65 in June and thought this would be a good way to mark her 65th year. So on Mothers Day, when Mothers all over the country were having breakfast in bed and preparing for a lazy day Mum and I were on the start line for Worthing 20. This is a twenty-mile road race used by runners as their longest training run for a spring marathon. I finished the race with a personal best of 3.03.20 and Mum finished her longest distance so far in 3.50.48. We were both very happy and our family were at the finish line to cheer us in. I would recommend running to anyone, it is cheap, keeps you fit and can be a really sociable sport…………..but beware it’s addictive!! Tania is running for ‘Enable Me’ a charity that raises disability awareness. To sponsor her please go to: www.justgiving.com/Tania-Carter3 Tania Carter Manager - Supported Living, West Sussex

Q What motivates you? A The weekend Q Who inspires you? A Bob Marley Q What is your greatest personal achievement? A Being a nanny Q Hardest thing you’ve ever had to do? A Learn how to behave Q Stranded on a dessert Island what 3 items would you have? A Phone, nail file, bottle of vodka Q Perfect dinner party guest list? A Frank Bruno, 50Cent, Bob Marley, Michael McIntire Q Ideal holiday destination? A Jamaica

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Hillcrest Matters - Spring 2013 | www.hillcrestcare.co.uk

PUZZLES AND GAMES Wordsearch

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Find the following words from Hillcrest’s Mission Statement: Hillcrest Care Supportive Environment Develop People Skills Potential Motivated Opportunities Personal Staff Social Value Education

sudoku 1

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spot the difference (6 to find)

The all-new British citizenship test – take the quiz The coalition government has announced a new citizenship test for aspiring Britons, intended to place more emphasis on British history and achievements than versions drawn up under Labour. Take the sample questions below and see whether you score the 75% necessary to pass. 1. Which landmark is a prehistoric monument which still stands in the English county of Wiltshire?

6. Which of these sporting events was hosted in London in 2012?

a. b. c. d.

a. b. c. d.

Stonehenge Hadrian’s Wall Offa’s Dyke Fountains Abbey

2. What is the name of the admiral who died in a sea battle in 1805 and has a monument in Trafalgar Square, London? a. b. c. d.

Cook Drake Nelson Raleigh

3. In 1801, a new version of the official flag of the United Kingdom was created. What is it often called? a. b. c. d.

British standard Royal banner St George cross Union jack

4. Who is the patron saint of Scotland? a. b. c. d.

St Andrew St David St George St Patrick

5. What flower is traditionally worn by people on Remembrance Day? a. b. c. d.

Poppy Lily Daffodil Iris

Commonwealth Games Cricket World Cup European Football Championship Paralympic Games

7. At her jubilee in 2012, how many years as queen did Queen Elizabeth II celebrate? a. b. c. d.

25 40 50 60

8. The second largest party in the House of Commons is usually known by what name? a. b. c. d.

Senate Opposition Lords The other side

9. From what age can you be asked to serve on a jury? a. b. c. d.

16 18 21 25

10. What is the title given to the person who chairs the debates in the House of Commons? a. b. c. d.

Chairman Speaker Leader of the House Prime minister

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We want to hear from you! If you have any news, stories, or achievements to share please contact: Kate.dawson@hillcrestcare.co.uk 02392 492165 Option 2


Hillcrest Matters Spring 2013  

Hillcrest Care Staff Newlstter

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