Issuu on Google+

Services

WE’VE GOT A LITTLE PROBLEM.


Services


Services

WE’RE OBSESSED There. We said it. When it comes to solving document imaging and storage problems, our team displays some of the most textbook forms of obsessive behavior known to mankind. Webster defines it as a persistent preoccupation with an idea. Freud would have a field day. Of course, this sort of behavior is only natural when you consider the Cranel Service Division has over a decade of experience in repair, service and contract management. Hardware. Software. Parts. Installation. Our Service Division hates to be stumped. It gets under their skin. If there’s a problem…we simply will not rest until it’s solved. We’re on it.

Depot Repair

Help Desk

Onsite Services

Installation

Spare Parts

Contract Management Services

Advance Exchange

Professional Services

Scanner Consumabe Kits Crash Kits

Softare Maintenance

We’re on it.


f difficulties. o e it p s in ly e t lu We go on reso

PERSISTENT Depot Repair.

Crash Kits.

What drives our bench technicians at our depot repair facilities? We’d have

At Veristec Service, our repair techs

to say it’s their refusal to give up on a piece of equipment. What other service technicians consider hope-less, they consider a challenge. With this kind of never-say-die attitude, it’s easy to see how we’ve become the largest and most technically proficient depot repair facility in the industry. For both in-warranty and out-of-warranty products. So the next time you’re ready to throw in the towel, let us repair your equip-ment and then return it to you in like-new condition. Sure, it might sound egotistical to say that if we can’t fix it, it can’t be fixed. But it just so happens to be true.

3

are always scratching their heads, trying to come up with new ways to keep equipment running and people happy. When they said they wanted to create easy solutions for customers who have missioncritical applications with tape libraries, RAID devices, and workstations, we were skeptical. Then they came up with the whole idea of keeping Crash Kits at the customer site. These customized kits include the materials needed for alleviating problems when they occur. So, our customers can quickly and efficiently get back up and running fast, which works for both of us. Because the way we figure it, our job is to make sure you can do your job.


Services

Spare Parts.

Scanner Consumable Kits.

Our approach is simple. We believe

Our service techs have been accused of being everything from geniuses to having one-track minds.

in having a wide-ranging inventory of spare parts so our customers don’t have to wait for repairs. In fact, we have the largest supply of multi-vendor parts in the industry. We have parts for document imaging scanners, tape drives, optical libraries… you name it. And for a variety of leading vendors like Fujitsu, Bell+Howell, Kodak, HewlettPackard, Ricoh, Panasonic and StorageTek. We even carry parts for equipment which is no longer manufactured. If we don’t have it, we’ll find it. A lot of our customers use us as a warehouse, so they can forgo the cost of maintaining a large inventory of their own. Okay, so we might be a little fanatical about parts. Just think of us as the superstore for spare parts.

The truth is, we’re so consumed with providing great service that we actually invented kits that allow our customers to perform their own maintenance. We currently offer over 30 different Scanner Consumable Kits in all, including model specific kits for Fujitsu, Bell+Howell, Kodak, Ricoh and Panasonic. When the Scanner Consumable Kits won the Imaging Magazine Product of the Year award, and the Editor’s Choice Award, we really weren’t that surprised. After all, they minimize downtime. They improve image quality. And they reduce service costs by allowing scanner operators to perform routine scanner maintenance. Maybe this is one of those cases where being a little obsessive is a good thing.

We’re on it.


Services

Help Desk.

Software Maintenance.

We believe that great Help Desk people are born, not made.

One of the great benefits of purchasing

Sure, they’re trained in every aspect of the mass storage and document imaging industries. But they also have to be born with the kind of natural talent for helping customers with equipment problems. And for scheduling hardware installations and maintenance visits. And for providing first and second level technical support, followup, escalation, warranty information, and customer satisfaction. And for doing it 24 hours a day, 7 days a week with smiles on their faces. Several thousand calls a month! 64% of all customer calls are immediately resolved over the Help Desk phone, without sending a technician onsite. Uncritically devoted to their jobs? Sure. But would you have it any other way?

5

software from Versitec is we’re the single point of contact for ongoing software maintenance and support. Call us with a problem, and you’ll deal with a vendor-trained team of technicians. So your software questions can be answered quickly and efficiently. It’s all part of our goal to provide the most comprehensive software support possible. You might even say that we’re devoted to the task.


being f o e l b a incap ome! c r We’re e v o d or e r u q n o c

INDOMITABLE Contract Mangement Services. When it comes to service contracts, just trying to stay organized can be a job unto itself. That’s why we offer contract management services. Our specially trained Cranel Service representatives’ only job is to manage all of your existing service contracts. We’ll focus on managing your contracts so you can focus on managing your customers. Once in place, you’ll notice an overall reduction in costs because you’ll no longer have to worry about keeping contracts straight, handling technical issues, managing onsite providers, or worrying about your service contract expiring. You’ll also notice an end to the “finger pointing” often associated with complex hardware and software issues. But most importantly, you’ll notice how much easier your life just got.

We’re on it.


Versitec Brochure