Welcome I From the CEO
EDITORIAL For all editorial enquiries, please email Jetstarasia@hardiegrant.com.au Publisher Tiffany Sayers Group Editor Justine Costigan Managing Editor Sophie Hull Commissioning Editor Pearlyn Tham Art Director Dan Morley Senior Designer Sue Morony Publishing Executive Alana Young
Welcome aboard NOV–DEC 2017
ADVERTISING Managed by Phar Partnerships Pte Ltd. One George Street, 10-01, Singapore 049145 Singapore Mairianne Reardon email@example.com +65 8323 9775 Malaysia Senthuran Mohan firstname.lastname@example.org +60 16 972 7995; +603 2242 1230 Indonesia Vikhram Radhakrishnan email@example.com +62 8131 5814 690; +65 932 058 30
HARDIE GRANT MEDIA Managing Director Nick Hardie Grant Jetstar Asia magazine is published for Jetstar Asia Airways by Hardie Grant Media Level 7, 45 Jones Street, Ultimo, New South Wales, 2007 Australia +61 02 9857 3700 hardiegrant.com.au
For reservations, call the 24-hour Jetstar contact centre below (please only call the number of the country you’re dialling from):
Singapore +65 6499 9702 Australia +61 (3) 9645 5999 / 131 538 China 4001 201 260 Hong Kong +852 3192 7451 Indonesia 001 8036 1691 Japan 0570 550 538 Malaysia 1800 813 090 Myanmar +95 9 42111 6662 Philippines 1800 1611 0280 Thailand 001 800 611 2957 Vietnam (Jetstar Paciﬁc Airlines) +84 839 550 550 All other countries +613 9645 5999
PHOTO LESTER LEDESMA
For hotel bookings and holiday packages call Jetstar Holidays on one of the above reservation numbers and follow the prompts, or visit jetstar.com/hotels
© Hardie Grant Media. All material in Jetstar Asia magazine is strictly copyrighted and all rights are reserved. Reproduction without permission of the publisher is strictly forbidden. Every care has been taken in compiling the contents of this magazine, but we assume no responsibility for the effects arising therefrom. The views expressed in this magazine are not necessarily those of the publisher or Jetstar Asia Airways. All information is correct at press time. MCI (P) 061/11/2015 Jetstar Asia magazine is printed by Times Printers Private Limited.
Our commitment to our customers
n the last two months, Jetstar Asia had received numerous encouraging and positive aﬃrmations from customers and the industry for our commitment to customer service and airline punctuality. The Institute of Service Excellence in Singapore, as part of the Singapore Management University, rated Jetstar Asia top in customer satisfaction amongst all Singapore carriers in 2017, while independent digital ﬂight data analysts OAG listed Jetstar Asia as the only airline in Asia Paciﬁc to receive a ﬁve-star rating for punctuality, ahead of other airlines in Singapore. The annual study measures on-time performance based on arrivals within 15 minutes of the scheduled time. As the study reports, Jetstar Asia has 86.4 per cent of ﬂights arriving on time. Despite several factors like airport congestion and weather that would cause inadvertent delays for all airlines, at Jetstar, we have invested in Technology, Processes and our People to make
travel more reliable and seamless for our customers. We understand that getting you to your destination on time is important all-year round and with school holidays around the corner, we will endeavour to do so, bearing in mind your safety as our top priority. This November, we will start operating services to three new destinations: Hat Yai in Thailand, Okinawa in Japan and Clark in the Philippines. We are also delighted to hear from you that our onboard meals are getting tastier, and come December, do look out for new ﬂavours and tastes on our menus as well as upcoming Christmas promotions. Thank you for your continued support, we wish all of you a festive holiday season. Have a safe and enjoyable ﬂight!
Barathan Pasupathi CEO, Jetstar Asia Airways