a) The categories of personal data we use and keep about you are as follows: -Your identity, marital status and contact details -Information about your consumption, preferences, hobbies, interests, your home, etc. - Information about your credit card (for transaction and reservation purposes), -Information about your browsing through our cookies and similar technologies used on our websites, -Your answers to surveys or market studies -Your image and voice (as part of the surveillance of our establishments). - ... - ...
b) Hotel le Florian may process your Personal Information for the following purposes: -Manage transactions in our establishments, reservations and Services in general, -Manage your stay and your visit in our establishments, such as monitoring your consumption (telephone, bar, ...), management of access to rooms, -Manage the sending of commercial and marketing offers, the contests, target the offers according to your preferences -execute overlaps or enrichments, analyzes and combinations of your data collected during the booking or your stay, to clarify your interests, your customer profile and allow us to send you personalized offers, -Manage our loyalty programs, -complete satisfaction surveys, studies and statistics, -Improve our services by taking into account all the comments that you would leave during your stay or visit in our establishments, -Manage your requests for the exercise of rights, - to personalize and optimize the comfort of use of our Internet sites, - manage claims and disputes, - internal management of the list of customers having behaved inappropriately during their stay in our establishments or having an access restriction (aggressions, degradations ...), - ensure the supervision of our establishments, the security of property and people. - ... - ... c) Storage of collected data: Hotel Le Florian keeps your data for the time necessary to fulfill the purposes for which they were collected. At the end of the treatment, the data is destroyed. We treat them to meet legal and regulatory requirements and within the limits imposed by them. In terms of commercial and marketing communication, your data is kept for a maximum of three years from the end of our commercial relationship if you are a customer of the Hotel Le Florian or simple visitor to the site or subscribed to our newsletters. In accordance with Article L561-13 of the Monetary and Financial Code and Decree No. 2016-774 of June 10, 2016 setting the earnings threshold, your names and addresses are kept for a period of five years from the date of the audit. The video recordings made in our hotel are kept for a period of 3 months. The data concerning your bank card are deleted from our operational databases after the completion of the operation, but may be kept in archive to guard against eventual dispute of the transaction for a period of / number of months / after their collection.
d. Recipients and data transfer In the unique framework to be able to give you any satisfaction in the use of our Services, only the Hotel the Florian is recipient of your Personal Informations. Sometimes we have to communicate your personal data to internal and external people.
Internal recipients: This is all the internal personnel involved to allow you to benefit from the Services of our establishments: -personal reception and customer reception -personal support services: IT department, marketing services, legal department, ... - ... External recipients: To process your data, as well as for the maintenance and support of our IT systems, we use subcontractors (service providers, service providers, banks) mostly based in EU countries. The transmission of information is for the sole purpose of the perfect execution by the Hotel le Florian of the Services you have requested and the exclusive search for your satisfaction. Neither the HĂ´tel le Florian nor any of its subcontractors will market the personal data of visitors and Users of its Site. Your data will not be sold, exchanged, transferred or given to another company. When the servers of our subcontractors are located outside the EU, we ensure that they are located in a state whose data protection legislation is equivalent to the RGPD and that our subcontractors apply organizational and technical measures consistent with the GDPR. Administrative and judicial authorities, local or national could also request the communication of your personal data to the extent required by law. Sharing your information in this context is not a regular event, but can occur at any time. We will try to limit the types and volumes of information we may have to share for legal purposes to what is reasonably necessary and will ensure that any transfer outside the European Union is carried out on an appropriate legal basis. e) Data protection and security We strive to maintain a high level of security and confidentiality in the collection, processing and retention of data by relying on organizational and technical measures and taking the necessary precautions with regard to the nature of the personal data that you are likely to communicate to us and the risks presented by their treatment. We also process your personal data on servers hosted by third parties (network operators or infrastructure service providers) and we implement the necessary means to secure our service. f) Computer Rights and Freedoms In application of the law "Informatique et LibertĂŠs" of the modified January 6, 1978 and the General Regulation on the Protection of Data (2016/679), as a person concerned, you have the following rights: a) the right of access to the personal information we hold about you b) the right to ask us to update or correct any outdated or incorrect personal information about you (c) where the treatment is based on your consent, the right to withdraw your consent at any time d) the right to object to the receipt of commercial communications e) the right to cancellation when the conditions of article 17 of the GDPR are met
The team of the Hotel le Florian