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healthy beheard

Members’ Magazine | Winter 2013

Triathlete grabs international honours Inside: Meet Dr Hamant Mistry • Commissioning Priorities • Summary Care Records • Keep warm, keep well • Fight back with a flu jab • Be prepared for minor illnesses

Dear members, Welcome to the winter edition of our magazine for East Leicestershire and Rutland be healthy, be heard members. This month our cover star is be healthy, be heard member and paratriathlete Haseeb Ahmad, who lost his sight as a teenager. He only started competing in 2008 and has gone on to represent Great Britain and pick up a truly impressive haul of medals since then. Haseeb is a real inspiration and I am proud we are able to tell his story on page 3.

Where to go for treatment is also covered. On page 11 we tell you about the new NHS 111 service for Leicester, Leicestershire and Rutland, which has replaced NHS Direct and the out-of-hours service as the single number to call for medical advice when your GP surgery is closed, or for health information or details on how to access the right urgent care service.

Our main focus of this edition is keeping you and your family safe and well over the winter months, and we have lots of helpful articles on how to do this. On page 7 we look at how to keep warm when the weather is colder, as well as what you can do to keep well.

On page 12 we remind you about how to Choose Better when deciding which is the right service to access for your medical needs, ranging from self-care at home, advice from your pharmacist and seeing your GP, to calling NHS 111 or visiting a walk-in or urgent care centre. We also tell you why A&E or dialling 999 should be reserved for critical or life-threatening situations.

On pages 8 and 9 we ask you to Fight back with a flu jab. It is very important that everyone who is offered a free vaccination takes up the offer when invited by their GP surgery as the injection is the best way to protect vulnerable patients who have been identified as being most at risk from this infectious illness. We also give you more details about the new nasal spray vaccination which is being offered to all two and three-year-olds this year. Continuing with our winter health theme we are encouraging you all to Be prepared for minor illnesses and injuries by making sure you have a well-stocked medicine cabinet. There is also a tear out and keep checklist of useful items on page 10.

I hope you find our articles in the winter edition helpful and that you all have a very Merry Christmas and a healthy and Happy New Year. Dr Dave Briggs Managing Director, East Leicestershire and Rutland Clinical Commissioning Group

2 Winter Winter2013, 2013,Issue Issue7: 7:be behealthy healthybe beheard heard

us: Contact

If you have a practical tip, health suggestion or an interesting story, please send it for inclusion in the next issue using the contact details below. We are also looking for cover stars – send us your picture and health story if you would like to appear on our cover Email: Post: Please send all correspondence to:

East Leicestershire & Rutland CCG Freepost ADMAIL 4228 Market Harborough LE16 7ZZ Telephone: 0300 555 5345 Please note that the membership helpline is open between 9am and 5pm, Monday to Friday. Published by: GEM CSU, St John’s House, 30 East Street, Leicester, LE1 6NB

A good year for


Haseeb Ahmad is an inspiration. Despite losing his sight as a teenager, he has gone from paratriathlon novice to a medal-winning athlete in a matter of years, representing his country internationally and picking up an impressive haul of medals along the way. This year has proved to be a particularly good year for Haseeb. Not only has he achieved a bronze medal at the European Championships in Turkey and silver in the National Championships, but he also bagged a bronze in front of a home crowd at the World Triathlon Grand Final in London. And what makes these international achievements even more impressive is the fact that he only started competing in 2008. The 43-year-old who lives in Oadby with his wife Mary and 17-year-old daughter Ayeisha, works as an equalities lead in the local NHS. As a child he was short-sighted and by the time he was 17 he was registered blind and finally diagnosed with Retinitis Pigmentosa, an inherited, degenerative eye disease that causes severe vision impairment and often blindness. “It took me many years to come to terms with being blind, but I have gone from a very low point to continuing my education at Leicester University, forging a successful career and representing my country as an athlete,” he said. Sporting achievements

Haseeb was an active youngster and enjoyed playing football, swimming and running. But when he was losing his sight, it became increasingly difficult for him to take part in any sports. “I got a blue belt in martial arts when I was 17, but decided that sparring when you’re blind isn’t exactly very safe,” he added. “It wasn’t until I was in my 30s and one summer a friend suggested riding a bike in tandem that I rediscovered sport. “We went to Rutland Water and I was really worried about falling off, so beforehand I kitted myself out with all these BMX pads. Once we got going I didn’t fall off and found I thoroughly enjoyed myself. It was really liberating. Next I tried running.” In 2008 Haseeb met Richard Chipps, who is now his coach, and joined Leicester Triathlon Club where he began training and competing in the blind and partially sighted category. He competes with a guide who is tethered to him at the calf during swims, by the wrist during runs and steers their tandem bike. He trains six days a week to prepare for the gruelling 750m open water swims, 20km bike rides and 5km runs at competition level.

• 2013 Bronze ITU World Triathlon Grand Final in London • 2013 Silver GBR Paratriathlon National Championships • 2013 Bronze ETU Paratriathlon European Championships in Turkey • 2012 Fourth Nancy ITU Duathlon World Championships • 2012 Chester Marathon – 3hrs 8mins • 2011 Bronze Gijon ITU Duathlon Wold Championships • 2011 Silver Dextro Energy Triathlon ITU World Championship Series London • 2011 Silver ITU Paratriathlon World Championships in Beijing • 2011 Gold medal Tata Steel British Paratriathlon Championships • 2011 London Marathon – 3hrs 42mins • 2010 Silver Dextro Energy Triathlon ITU World Championship Series London • 2010 Bronze ETU Paratriathlon European Championships in Athlone • 2010 Leicester Half Marathon – 1hr 25mins • 2009 Bronze ETU European Triathlon in Netherlands • 2009 Bronze British Disabled Triathlon Championships • 2008 Leicester Half Marathon – 1hr 35mins

So what’s next for this paratriathlon champion? Well, a chance to compete again in the London Marathon and improve on his 2011 time is tempting him, but longer term he hasn’t ruled out the Paralympics in Rio in 2016. “If you’d have said 10 years ago that I would be competing on an international level for my country and getting medals I’d have said ‘no way’. It just goes to show what self-belief and grabbing opportunities can lead to,” he said. “I just wish I’d found triathlons 20 years ago.”

Winter 2013, Issue 7: be healthy be heard 3

Dr Hamant Mistry MEET

What’s your role on the Governing Body? I am the clinical lead of East Leicestershire and Rutland Clinical Commissioning Group’s governing body, as well as being its vice chair. I have a special interest in elective care – medical care which is pre-arranged rather than an emergency – as well as community hospitals and transforming clinical pathways to help make improvements in the way patients access treatments. My role with the CCG also means I work with other health and social care organisations across Leicester, Leicestershire and Rutland on areas such as urgent care, the Better Care Together programme and the Health and Wellbeing Board, which aims to improve the health of local people and reduce health inequalities. Health and social care integration is very important to me as how funds are spent can make a big difference to the outcome for patients. I am also passionate about community services and that patients are given real choice over where they are referred, meaning that if they want to be seen locally they can be. As part of this interest I sit on the St Luke’s Hospital development project board. I have been a GP partner at Market Harborough Medical Centre for 18 years, where I have a focus on medicines management and developing services in primary care. I have also been on the Leicester Faculty Board of the Royal College of GPs for the past 16 years and am a Fellow of the Royal College of GPs. What do you do to keep healthy? The honest answer to that has to be not enough as I am so busy! I do belong to a gym, but I am not able to attend as frequently as I would wish. However, I am a very keen gardener at home, particularly if it involves heavy machinery! 4 Winter 2013, Issue 7: be healthy be heard

Dr Hamant Mistry, a GP in Market Harborough, explains what his role entails on the governing body of East Leicestershire and Rutland Clinical Commissioning Group, and why he never takes taxis when he’s on holiday. No matter what I always start the day with fruit for breakfast – never cereal or a fry‑up – but I must admit it can go downhill from there as the day goes on! What’s your greatest fitness achievement? When I was at school and university I played a lot of hockey and badminton. Nowadays I am a big walker and love going on city breaks where I can walk absolutely everywhere. In fact, I do so much walking on holiday that I often find I have lost weight without really trying when I return home.

Career highlights • 1989 Qualified as a doctor at St George’s Hospital Medical School, London • 1993 Qualified as a GP at Oxford GP Vocational Training Scheme with MRCGP • 1995 Became a GP partner at Market Harborough Medical Centre • 2001-2011 Professional Executive Committee GP with Melton, Rutland and Harborough PCT and Leicestershire County and Rutland PCT • 2006 Became a Fellow of the Royal College of GPs • 2012 Appointed clinical lead and vice chair of ELR CCG • Sits on the Urgent Care Board; project board for St Luke’s Hospital development; chairs the ELR Strategy and Development Group; chairs the LLR Commissioning Collaborative Group on a rotating basis; attends the Leicestershire County Health and Well Being Board; and attends the LLR Better Care Together group.


priorities East Leicestershire and Rutland Clinical Commissioning Group is now looking at how best to commission high quality healthcare for our patients for 2014/15 and beyond. Each year the CCG outlines what its commissioning priorities will be for the following year, these are areas we have prioritised for improvement based on what people have told us, the changes we wish to make and how we will look to make these changes. ELR CCG represents 34 GP practices serving over 315,000 patients in Melton Mowbray, Rutland, Market Harborough, Blaby, Lutterworth, Oadby and Wigston and surrounding areas and is responsible for

planning and buying hospital care and community services, mental healthcare and ambulance services to meet the needs of local people. We want to continuously review and improve services to ensure we’re meeting your needs and one of the most important parts of this process is to gather your feedback by involving you in decisions about healthcare. We are currently planning events in December which will give you the chance to have your say over the services we are commissioning and will be publicising these on our website at www.eastleicestershireand

You can also get involved through: Consultations – When we want to implement or review services we ask for feedback from patients and other stakeholders to ensure what we design or commission will meet their needs. Details of consultations can be found on our website. Patient Participation Groups (PPGs) – Patients are encouraged to have a say on how their local GP surgery is run by signing up to a PPG. Find out more details at your GP surgery. Membership – As a member you have the opportunity to have a say on how NHS services are provided in your area, get involved with any public consultations we are holding, as well as take part in surveys and attend health events. Winter 2013, Issue 7: be healthy be heard 5

Summary Care Records Thousands of East Leicestershire and Rutland patients are being offered new electronic care records to be used when they need urgent, out-of-hours or emergency care.

Summary Care Records (SCRs) are short versions of your medical records. They are designed to ensure you receive faster, safer care at A&E, by out-of-hours clinicians or in urgent care centres. The care summary carry’s details of a patient’s allergies, current and recent medications or any bad reactions to specific medicines in the past. Everyone living in Leicester, Leicestershire and Rutland aged 15¾ years and over is receiving a letter containing an information pack explaining SCRs in more detail. It also offers their right to opt out if they do not want a SCR created for them. The three Leicester, Leicestershire and Rutland clinical commissioning groups (CCGs) are urging all patients to watch out for the letters and to read through the information. Dr Dave Briggs, managing director of East Leicestershire and Rutland Clinical Commissioning Group, said: “Summary Care Records are ideal for providing healthcare staff with just the most important parts of your GP records, which they need in order to treat you correctly in an emergency or when you cannot get to your GP. Data protection law allows people to opt out of having a SCR, if they wish, so we are writing to patients to offer them the opportunity.” To provide patients with enough time to understand these types of medical records and their rights, no SCRs will be created for at least 12 weeks after letters go out to patients. 6 Winter 2013, Issue 7: be healthy be heard

After the three-month deadline for replies, the three CCGs will work with local GPs to create the records for patients who have not opted out. Currently more than 30 million patients in the UK already have SCRs. Once a significant proportion of patients in the area have SCRs, local hospitals and urgent care centres will start to use the records to support care. Find out more: For more information about Summary Care Records speak to your GP surgery.

Keep warm, keep well In the winter it is important that everyone keeps warm in order to keep well because being too cold can have a significant impact on your health.

Top tips on keeping warm and well this winter

By looking after yourself and making sure you keep your home and body warm enough when the temperatures outside plunge, you can help to prevent not only colds and flu, but also more serious conditions such as heart attacks, strokes, pneumonia and depression.

Keep warm • Have regular hot drinks and meals during the day • Wear several layers of clothes

If you are over 65, on a low income and struggle to afford heating bills, have a long-term health condition such as heart, lung or kidney disease or are disabled, you are more vulnerable to cold-related illnesses.

• Keep active • Use a hot water bottle

Which is why you should: • Keep your home warm. Your main living room should be between around 18-21C (65-70F) and the rest of the house at a minimum of 16C (61F) • Have regular hot meals and drinks throughout the day • Keep active • Wrap up warm – both when inside and outside Dr Hamant Mistry, a Market Harborough GP, said: “Keeping warm is very important during the winter months, particularly for those who are more vulnerable to the cold weather. By keeping your home at the right temperature and by layering your clothing, as well as using hot water bottles to keep warm, you can ensure you don’t get too cold. “It is also important that you eat well as food is a vital source of energy, helping to keep your body warm, and have plenty of hot drinks throughout the day. By keeping active – getting up and walking around your home – you can also keep warmer than by just sitting down all day. “If you are going outside, make sure you wear enough layers and put on shoes with a good grip to help prevent slips and trips, but if you have heart or respiratory problems try not to go outside during really cold periods as this can make those health problems worse.” He added: “Finally, one of the best ways to protect yourself during the winter months is to take up your GP surgery’s offer of a free flu vaccination and pneumonia vaccination. “Flu can cause serious illnesses, such as pneumonia or bronchitis, and in the worst cases can lead to a stay in hospital, or even death. “Flu jabs are free to people who are most at risk from it, such as those aged over 65, pregnant women and people with certain medical conditions, as well as those living in a residential or nursing home and people who are the main carer for an older or disabled person.”

• Keep your main living area between 18-21C (65-70F) • Keep doors and curtains closed on really cold days to keep out draughts • Find out if you are entitled to benefits such as Winter Fuel or Cold Weather payments • Keep an eye on the forecast and be prepared for bad weather Keep well • Get a flu jab • Have a well-stocked medicine cabinet • Use tissues for coughs and sneezes and then throw in the bin • Always wash your hands thoroughly with soap and water to stop the spread of germs • Take care when going outside in icy conditions which can cause slips, trips and falls • Keep in regular contact with vulnerable relatives or neighbours • If you have heart or respiratory problems stay inside during really cold weather

Winter 2013, Issue 7: be healthy be heard 7

Fight back wit Flu symptoms can hit suddenly and severely at this time of year, which is why it is so important that you take advantage of a free flu vaccination if you have been offered one. If you are in one of the groups of people who are identified as being most at risk from flu, you will have been contacted by your GP surgery and asked to arrange an appointment. In the UK around 600 people a year die from a complication of seasonal flu – this can rise to around 13,000 during an epidemic – so getting the flu jab is the best way to help protect you and others around you. Dr Graham Johnson, a Leicestershire GP, said: “Flu is an infectious and common viral illness which is spread by coughs and sneezes. Symptoms usually include fever, chills, headaches and aching muscles, and can often include a cough and sore throat. “Those over 65 and anyone with certain long-term health conditions are more likely to have a bad case of flu and are also more likely to develop a serious complication such as a chest infection. This is why they are offered the free flu vaccination.” The flu virus is spread in small droplets of fluid which are coughed or sneezed into the air by an infected person. These droplets can travel a metre or so and infect anyone within range who breathes them in. Flu can also be spread by contact. So if someone with the virus touches their nose or eyes and then touches someone else, they could be infected. The virus can also be picked up from surfaces such as door handles. To avoid spreading the virus, always use tissues to cover your mouth and nose when you cough or sneeze and throw used tissues in the bin. It is also important to wash your hands regularly with soap and water, as well as cleaning surfaces such as your computer keyboard, telephone and door handles. For more information on flu, visit NHS Choices at

You could get the free flu jab if you are: • Over 65 • Pregnant • Suffering from a serious heart, chest or kidney complaint, or have breathing difficulties such as asthma, bronchitis and emphysema • Diabetic • Have a lowered immunity due to disease or treatment such as steroid medication or cancer treatment • Have had a stroke or transient ischaemic attack (TIA) 8 Winter 2013, Issue 7: be healthy be heard

• Have a problem with your spleen, or if it has been removed • Are a carer for the elderly or disabled • Are a child aged two or three (nasal spray vaccination) • A child aged two to 18 with long-term health conditions • Living in a residential or nursing home

th a flu jab Children offered flu nasal spray This year all parents of two and threeyear-olds across East Leicestershire and Rutland are being offered the chance to have their youngsters vaccinated with a nasal spray against flu. Dr Graham Johnson said: “The vaccine is easy to give and painless and has been used safely in other countries for a number of years. Parents will be contacted either through their GP practice or child’s school. “Flu can be a nasty illness that can lead to a stay in hospital, especially for children and adults with other medical conditions. “Protecting your child by getting them vaccinated can stop them from getting flu and it can also stop them from passing it on to other children, family members and grandparents, who may be at particular risk from it.” The national vaccination campaign for children has been backed by East Leicestershire and Rutland Clinical Commissioning Group following assurances from Muslim and Jewish leaders that the new nasal spray complies with their religious codes, despite containing a substance derived from pork gelatine. Thousands of youngsters have already had the flu nasal spray vaccination. The child vaccine programme will eventually be rolled out to include all those aged two to 16. Chief Medical Officer for England, Professor Dame Sally Davies, said: “Severe winter flu and its complications can make people really ill and can kill – you are eleven times more likely to die from flu if you are in a clinical at-risk group. I urge everyone who is eligible to get the vaccine and help protect themselves and their families this winter. “This year we are offering two and three-year-olds a nasal spray vaccine to not only protect healthy children from flu, but to help to reduce the spread of flu and protect others, including brothers and sisters, grandparents and those who are at increased risk of becoming seriously ill from flu.” For more information on the child flu nasal spray, visit NHS Choices at Winter 2013, Issue 7: be healthy be heard 9

Be prepared for


Even a minor illness or ailment such as colds, headaches and diarrhoea can disrupt your life, so be prepared by keeping a well-stocked medicine cabinet at home. Did you know that you can safely treat many minor illnesses and injuries at home, or with the help of your pharmacist, without the need to see your GP?

Is your medicine cabinet well stocked?                 

Painkillers – aspirin, paracetamol and ibuprofen Antihistamines Oral rehydration salts Anti-diarrhoea tablets Indigestion treatment Bandages Plasters Thermometer Antiseptic Eyewash solution Sterile dressings Medical tape Cold and flu medication Cough medicine Sore throat lozenges Scissors Sterile eye dressings

10 Winter Winter2013, 2013,Issue Issue7: 7:be behealthy healthybe beheard heard

By keeping your medicine cabinet well-stocked with over-the-counter medicines, you can be prepared for many of the illnesses which are easy to pick up at this time of year. Dr Richard Hurwood, a GP and the clinical lead for urgent care at East Leicestershire and Rutland Clinical Commissioning Group, said: “By keeping painkillers such as aspirin, paracetamol and ibuprofen at home, you can deal with a variety of ailments such as headaches and menstrual pain, as well as helping to reduce aches, pains and high temperatures which are caused by colds. They can also be used to reduce inflammation in arthritis and sprains. “Other useful items include anti-diarrhoea tables and oral rehydration salts, however neither of these medicines deal with the underlying cause of these ailments. Also useful are indigestion treatments to deal with stomach ache, heartburn or trapped wind. “It is important that you always follow the directions on the medicine packets and information leaflets and never exceed the stated dose. “Being prepared with a well-stocked first aid kit means you can treat minor cuts, sprains and bruises at home. It is useful to have bandages, plasters, thermometer, antiseptic and sterile dressings. “Always keep medicines out of the sight and reach of children, preferably in a high and lockable cupboard in a cool, dry place. Check expiry dates and if a medicine is past the use-by-date take it to your local pharmacy where it can be disposed of safely.”

The new number to call –


What is NHS 111?

The new NHS 111 service is now available to everyone across East Leicestershire and Rutland. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111. This service is for people who need medical help quickly but it is not a 999 emergency and it will: • Replace the old out-of-hours phone number so you should dial 111 if you need urgent medical advice when the surgery is closed between 6.30pm and 8am, or any time at weekends and bank holidays • Replace NHS Direct. You should dial 111 if you need health information or advice • Help you access the correct local urgent healthcare service if you need urgent care, at any time When you call 111, a trained adviser will ask you questions about your condition and give you medical advice or direct you to someone who can help you, like an out-of-hours doctor or a community nurse. NHS 111 uses Type Talk for people who are hard of hearing, and has interpreters available for callers who do not speak English. You can call 111 from anywhere in England.

When to use NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if: • You need medical help fast but it’s not a 999 emergency • You think you need to go to A&E or need another NHS urgent care service • Your GP surgery is closed and you need urgent medical advice • You don’t know who to call or you don’t have a GP to call • You need health information or reassurance about what to do next For less urgent health needs contact your GP surgery or your local pharmacist in the usual way. If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number. For immediate, life-threatening emergencies, continue to call 999. Winter 2013, Issue 7: be healthy be heard 11

Choose Better this winter This winter patients across East Leicestershire and Rutland are being asked to Choose Better when deciding where to go when they are unwell. Self care This can be the best choice for treating many minor illnesses, ailments and injuries such as coughs, colds, sore throats, headaches, upset stomachs, aches and pains. By keeping a well-stocked medicine cabinet at home, you can quickly treat these minor ailments.

NHS Choices and NHS 111 NHS Choices is a dedicated website where you can find up-to-date and expert advice on a range of illnesses and complaints, as well as find your nearest NHS services, such as GPs, dentists, pharmacists and walk-in centres. Visit

If you need a repeat prescription for essential medication make sure you order it from your GP in plenty of time but do not stockpile your medicines. Please do not use A&E or walk-in centres for repeat prescriptions. If you are not registered with a local GP practice, you should do so as soon as possible to ensure that you can receive medical treatment when you need it. Don’t wait until you are ill. It will mean that the GP has access to you medical records and will be able to make more informed decisions about how to treat you. It will also be easier to get ongoing care such as referral to hospital or access to other services in the practice.

NHS 111 has taken over from NHS Direct and the local out-of-hours telephone number that you call when your GP surgery is closed. Patients can use the free service 24 hours a day, 365 days a year by calling 111. The service can be used to get medical advice when your GP surgery is closed, for health information or advice, and to access the right urgent care service.

Walk-in centres, urgent care centres and minor injury units offer access to a range of treatments for lacerations, stomach upsets, burns and strains. You will be seen by an experienced nurse, without an appointment. X-ray is available at some locations.


A&E and 999

Your local high street pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints such as coughs, colds, sore throats, ear or toothaches and emergency contraception. You can also get advice on prescription medicines.

These services should only be used in an emergency, a critical or life-threatening situation. Play your part by considering one of the other services where possible to allow staff to concentrate on treating patients who are seriously ill or injured.

GP If you have an illness or injury that won’t go away and isn’t life threatening, contact your GP surgery first if possible to make an appointment. They provide a range of services by appointment and when absolutely essential can make home visits. Core opening hours are Monday to Friday 8am –- 6.30pm. 6.30pm. Many GPs now offer extended opening hours, including at evenings and weekends. Please contact your practice for details. 12 Winter 2013, Issue 7: be healthy be heard

Urgent Care Centre, Walk-in Centre, Minor Illness and Minor Injury Units

999 is the telephone number you should call when you need emergency medical assistance following a serious accident, illness or injury – for example in the event of traumatic blood loss, chest pain or loss of consciousness.

Minor injury and illness consultation East Leicestershire and Rutland Clinical Commissioning Group is reviewing minor injury services to ensure our patients are getting the best quality services in an accessible way. This includes looking at provision of services in Lutterworth along with those in Market Harborough, Oakham, Oadby and Wigston and Melton Mowbray. The outcome of this review, following public consultation, will determine the future delivery of these services.

the best possible service, which is why we have been reviewing demand, quality of services, opening hours and locations. “We sought initial public views on minor injury and minor illness services last year and have been developing options for the future provision of these services. We will be launching a public consultation early next year, giving local people the chance to comment on the options.�

At the moment, local minor injury and illness services across East Leicestershire and Rutland differ in what they offer from place to place, and their opening times are confusing for patients and clinicians alike. Tim Sacks, chief operating officer of the CCG, said: “We want to make sure that our patients are getting

Maternity update Following our article in the last be healthy, be heard magazine on the review of maternity services in Melton Mowbray, we wanted to update you on what is happening next. The three clinical commissioning groups in Leicester, Leicestershire and Rutland (LLR) are now looking at how midwifery-led care is provided across the two counties and the city. We are holding a meeting with women and their families on 9 December to get their views on the current services available, as well as give them the chance to have their say on the next level of planning and decision making. We will use this information to help us to explore all the options open to us. The project group looking at midwifery-led care will report back early next year with a list of options for consideration by the CCGs. Winter 2013, Issue 7: be healthy be heard 13

Throughout October and November Healthwatch Leicestershire (HWL) has been touring the county consulting residents on their health and social care experiences. This has been giving local people the chance to influence how health and social care services are provided in their community. HWL held seven consultations, one in each of the district council localities within the county, gaining great insight into the real concerns of Leicestershire residents. HWL has used the information gathered from the events to set five key priorities that are now the focus of their work and will be working hard to address people’s concerns and improve health and social care services in Leicestershire. Full details of the five key priorities are available on HWL’s website at

HWL is now able to offer a free signposting service to help people access the right health or social care service in the county. The Healthwatch Helpline can point you to the right service to help you solve any health or social care issues. This includes help with finding a GP, dentist or optician, providing information about care options or how to solve problems with specific health and social care providers. The Healthwatch Helpline is open Monday to Friday 10am to12noon and 2-4pm. A call back service is provided outside of these hours. • Call the Healthwatch Helpline on 0116 2574 999 • Email: • Or submit a form online by visiting

Become a member of Healthwatch Leicestershire Healthwatch Leicestershire is the consumer champion for health and social care services in the county. It makes health and social care providers answerable to you; the children, young people and adults who use their services. Become a member of HWL and have a stronger voice to influence and challenge how health and social care services are provided locally. Members are kept up to date with the latest health and social care news, events and consultations, as well as being represented at health and social care meetings. For more information and to become a member visit, email or call 0116 2574 999. 14 Winter Winter2013, 2013,Issue Issue7: 7:be behealthy healthybe beheard heard


Lemon and Raspberry Trifles Serves: 4 adults Preparation time: 15 minutes Cooking time: 0 minutes

Treat yourselves to this easy dessert with its wonderful raspberry sauce – perfect for Christmas


What to do:

• 250g lower fat soft cheese

1. Beat the soft cheese with a wooden spoon until smooth and creamy, then stir in the yoghurt. Add 1tbsp of caster sugar with the lemon zest and juice, mixing well.

• 125g low-fat vanilla yoghurt

2. Put half the raspberries to one side, then puree the rest with a blender or simply mash them with a fork or potato masher. Stir them into the whole raspberries and add the rest of the caster sugar. 3. Divide the sponge fingers between 4 serving glasses or ramekin dishes and spoon half the raspberry mixture on top. Now spoon the lemon mixture into the dishes and finish off with the rest of the raspberry mixture. Keep in the fridge until ready to serve. This recipe has been taken from the Change4Life ‘Supermeals for under a fiver’ cookbook

• 30g caster sugar • Half a lemon zest finely grated and 1tbsp juice • 250g frozen raspberries defrosted, fresh would also work well • 8 sponge fingers broken into pieces

Nutritional information: Per adult portion (i.e. ¼ recipe) • 188kcals/786kJ • 12g protein • 6g fat, of which 3.5g saturates • 25g carbohydrate, of which 22g sugars • 2g dietary fibre • 296mg sodium • 0.7g salt

Tips • If you make this recipe without the sponge fingers, it’s suitable for anyone with a wheat allergy too. • Try serving the raspberry mixture spooned over fresh fruit, low-fat natural yoghurt, low-fat ice cream or hot porridge – it tastes superb! Winter Winter2013, 2013,Issue Issue7: 7:be behealthy healthybe beheard heard 15

n o i t i t e p com time It’s

It’s our winter edition so here is a winter themed puzzle for you. For a chance to win a Vicks steam inhaler or a £10 Boots gift voucher send in your completed puzzle to the freepost address:

There is a hidden word in the word search which is not in the list. Can you find the hidden word? Clue: You hang it on the Christmas tree. PRESENTS / SNOWFLAKE / SCARF / FROSTY / TREE / DECORATIONS / HAT / ICE / SLIPPERY / FIREPLACE / SNOWBALLS / LAUGHTER / WINTER

East Leicestershire and Rutland CCG Membership, Freepost Admail 4228, Market Harborough, LE16 7ZZ We will pick two correct entries at random and let you know who has won in the Spring 2014 edition of be healthy, be heard. All entries should reach us before Friday 31 January 2014. Good Luck.

Thank you to Ur Promotions for their kind donation of the prizes.

Purchasing promotional merchandise to fit your budget can be a nightmare. However, with Ur Promotions, you can get exactly what you want, without breaking the bank. As well as providing traditional marketing materials, Ur Promotions consult every client and recommend the perfect product for their campaign. Whether it is banners and posters, or mugs and keyrings, they can do it all. After three successful years, Ur Promotions has expanded and opened a dedicated design service called Ur Designs. Ur Designs is a fully bespoke service that provides artwork for almost any need at reasonable prices, whilst sustaining a high standard quality. No matter what your artwork needs are, Ur Designs can provide you with the creative solutions. The fusion of Ur Promotions and Ur Designs makes them The REAL one stop shop for your promotional needs. “Whatever you’re looking for we have it!”

We can provide versions of all be healthy, be heard membership publications in other languages and formats such as Braille and large print on request. Please contact on 0116 295 4183. Please state which publication you require when you call.

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Name: Membership No:

Telephone No:

Please enter me to win the:  £10 Boots voucher

 Vicks steam inhaler

 Both

East Leicestershire and Rutland CCG Members Magazine - Winter 2013  

East Leicestershire and Rutland CCG Members Magazine - Winter 2013