Henry Schein Business Solutions Brochure 2021

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Reach your goals with Henry Schein Business Solutions Taking care of everything dental



Business Solutions is here to suppor t each chapter of a dentist’s career pathway Henry Schein Dental Business Solutions has been developed to help our customers run better businesses – both laboratories and dentists – with the ultimate aim of

improving patient care. We offer a unique selection of handpicked partnerships with

third party suppliers to help reduce costs and improve the efficiency of your practice/

laboratory. From card processing to consultancy, recruitment to HR support, insurance

to clinical waste management, there is something for every business. And our award-

winning loyalty programme, Rewards, gives you points for all your spend. Our most loyal customers can take advantage of a range of benefits from special offers, competitions

and equipment service discount to a great selection of the latest technology, audio,

gadgets, cleaning and computer accessories. For further information about the programme see page 28.

Careers in dentistry involve their own unique ups and downs, but along the way all

dentists pass similar milestones. From first picking up a mirror and probe as a student, all the way through to retirement,

Henry Schein has a Business Solutions


partner to support you, every step of the way.

All testimonials or quotes featured in this brochure have been provided by our Business Solutions partners.

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Starting out, the student years

Along with the excitement of the early years can come the most daunting of challenges and this is when young dentists often first realise they need a little help. Our Business Solutions partners offer training and development opportunities that provide dental professionals with a range of recognised, accredited and certified training schemes and qualifications. Our Special Markets division works closely with universities and dental schools, providing advice on the best equipment as well as materials for you to complete your training, giving you a head start when the time comes to embark on your dental career.

The Foundation Year

Entering the real world after five years at dental school is a huge transition. Business Solutions partners can ease the change from student to professional, avoiding anxiety and some of the potential pitfalls that might befall a newly qualified practitioner. Job seeking can be a daunting task for newly qualified dentists, but MediCruit, a Henry Schein Company and the UK’s largest dental job agency, are perfectly placed to help you secure your first job. With nearly 20 years of matching candidates with their ideal job, MediCruit can also help you write CVs, prepare for interviews and offer support where required. A high priority for dentists starting out is finding the right dental insurance and Henry Schein Business Solutions has insurers and cover to suit all individuals.

Growing and developing as a dentist

Now well established in clinical practice, you are ready to grow and progress your career. Education is a vital cog in your career wheel and all dental professionals need to update their skills, knowledge and behaviour throughout their working life. Henry Schein Business Solutions puts dentists and DCPs together with the best Continuing Professional Development (CPD) programmes to support and contribute to the delivery of high-quality care and service provision. Companies offering courses aimed at practice and personal development as well as clinical topics covering everything from core CPD, basic dental essentials, equipment, surgical, implant and digital dentistry are all available via Business Solutions. Plus the Henry Schein website makes ordering our wide range of consumables and small equipment easy.

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Becoming a practice owner

When you are looking to buy your first practice, Henry Schein can hold your hand through every step of the process: • Mortgages and asset finance from MediEstates.

• Showrooms and project managers to assist your build. • Surgery design facility and 3D rendered drawings.

• Practice management systems and services from Software of Excellence. • Video marketing.

• Overhead reduction.

• Card processing, patient finance plans, clinical waste, HR support, recruitment and many more business solutions.

If you want to improve the performance of your business, our ‘best practice’ advice will put you on the right track for sustainable, long-term growth and prosperity. Business reviews with your sales consultant make sure you are on the right track and maximising your treatment mix, private revenue, appointment bookings, hygienists’ time, equipment and practice valuation.

Branching out as a multi-practice owner

The leap from being a single to a multiple practice owner can seem somewhat daunting. You have gone from being an integral part of your own business with your finger on the pulse of everything that happens to suddenly looking after several practices that have different processes, use different materials, have different suppliers and systems in place and possibly a different work ethic. We can help your transition into a small corporate business by giving you the tools and data you’ll need to be able to manage your group in the most efficient way. • Mypractice Cloud from Software of Excellence which allows you control your separate sites into one centralised location.

• Business performance optimisation through our Business Solutions partners with preferential corporate rates and services. • Dedicated sales consultant for our mid-market customers.

Planning for your retirement

When the time finally arrives Business Solutions can help you to solidify your exit strategy. It is crucial to plan this years in advance as it allows you time to maximise your practice value when looking to sell. MediEstates will work with you to plan your exit strategy, along with guiding you through the complex selling process, there to help every step of the way. With extensive market knowledge our partners help practice owners to achieve the highest sales price possible when the time is right to sell their business.


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Contents page Introducing our Business Solutions partners NEW Border Consultancy NEW Crysp

6 8

NEW Engage the Team



NEW Spot On Business Planning

12 16 18 20 22 24 26 30 32 34 36 38 40 42 44 46 48 50 52 54


Border Consultancy Property Services We create solutions Border Consultancy Chartered Surveyors are here to provide you with business-ready solutions for all your property matters. With over 50 years of combined in-house industry experience, our innovative and forward-thinking team have a proven track record of delivering best-in-class property services within the healthcare sector. Based on our extensive in-house experience we truly understand your business challenges, and drawing on our multidisciplinary skills we work to create a personalised and end-to-end solution for managing your property matters.

The transition from in-house property management to outsourced has been seamless, and Border Consultancy Chartered Surveyors have maintained strong and sometimes delicate relationships with our occupiers, whilst ensuring our organisations best interests are at the forefront of their management strategy. Their advice on opportunities within the portfolio is invaluable…we have found their expert knowledge and experience essential in minimising our liabilities. NFU

Ask us about your Henry Schein customer preferential rates


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Student Foundation Year Dentist

Delivering solutions for... • Establishing a new practice • Selling a practice • Renewing an existing lease • Undertaking a rent review during a lease

Practice Owner

• Buying or relocating an existing practice

• Relocating a practice

• Preparing condition reports and maintenance strategies Our knowledge and expertise will guide and support you through any of these processes to deliver the seamless solution that you need.

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To chat about your requirements and find out more about how we can help, please get in touch.


• Design, project management and delivery when refurbishing a practice



Property & Compliance Services Business / Property Health & Safety

Ask us about your Henry Schein customer preferential rates

How to achieve safety compliance

Crysp is a combined digital business compliance platform and physical workplace Statutory Fire Safety and Workplace Health & Safety Risk Assessment. A digital and physical solution to ensure your business and workplace achieves and maintains compliance. The digital platform hosts all your property compliance details, tracks statutory dates, provides e-Learning, e-forms etc. The only limitation is your business need…

Why achieving compliance can be a challenge?

Information is often contained within separate systems and software, team members, and paper based documents retained locally.

This could make compliance difficult to manage especially where visibility is critical to others for the safe running of the organisation.


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Our Features

Click here to watch our short introductory video


With Crysp we have created a true digital platform to empower people to centralise and manage effectively an organisation’s compliance. Integrating professionals in both compliance and IT with the directors of Crysp having over 50 years experience enabling them to understand what your challenges could be.

Foundation Year

Tech wizardry and compliance practitioners come together

The Digital Platform includes:

2. 3. 4.

Enabling Accountability and Visibility – Assign individuals within your business to manage key activities. E-Learning – Access to a range of over 100 e-Learning modules. Administration – Managed by a dedicated Crysp team enabling you to focus on your core activities.

Thanks to Crysp we now have total visibility of all of our health and safety and local country statutory documents, training records, risk plans and much, much more for all our European stores, outlets and concessions.


Compliance Monitor – Ensuring you never 5. miss critical statutory inspections. Document Management – Hosting your statutory documents against your 6. individual properties. Digital Forms – Create and use digital forms 7. enabling ease of use and immediate reference. Access to expert advice – Access to competent Fire, Health & Safety consultants.

Practice Owner


Jimmy Choo


Click here to see how compliant your practice currently is

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Engage the Team Leadership & team coaching

Leadership skills for the dental practice owner - learn how to harness the potential of your team to drive sustainable, long term growth. We know that whilst trust in institutions is falling, the trust people have for their employer is still high and as leaders we have a responsibility to consider their key concerns. We need to have a wider brief, it’s not just about making profit, there are five stakeholders in our Practice: Patients, team members, suppliers, investors/owners and the local community we serve. Each should be considered as we make decisions in our business to maximise the benefit to the Practice and to ensure leadership is taking the best approach for each of them. As we move further into our Covid world we hear more about the challenges to our teams from mental health issues, threats of redundancy and economic hardship. In


addition, the emerging concern on racial diversity and the Black lives Matter campaign combined with the ongoing climate change impact, point to a wider role for leaders. New recruits to the marketplace expect us to take a wider view and to create a workplace that factors in their concerns. On the environment - we should consider climate change, what we can do to impact it and have a plan to report on our progress.

On diversity in the workplace - racial, gender and cultural diversity are important to reflect the communities we serve and to ensure the best decision making, how do we counter unconscious bias?

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How do we as leaders address these key issues of today, whilst ensuring the long term growth of our practice?

Foundation Year

The Leadership Toolkit is designed for dental practice owners and dental team members and is a purpose build process for implementation in Primary Care as part of developing Leadership Skills. It contains the following elements:


1. Toolkit Steps These are the key steps to implement your effective leadership journey. They require consistent practice and of course you will make mistakes, but that’s OK, learn and try again.

Practice Owner

2. Toolkit Activities These are the day to day things you need to do to engage the team effectively on an ongoing basis, with suggested frequency. You can establish your own way of doing these but remember they are all important and based on many years experience through trial and error. 3. Presentation Cut down version of the “Leadership in Practice” Webinar PowerPoint.

This process has been tested in Practice and provides immediate results in terms of engagement, leadership morale and improved revenues.

For a copy of the Leadership Toolkit or to talk about coaching for you and your Team.

Click here to enquire

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5. Leadership Audit An audit of engagement for team members to undertake to establish a benchmark and point to areas to focus on. Setting up a regular audit, say six monthly, will help establish progress and areas of future focus.


4. Leadership Questions Examples of open-ended questions to ask team members.


Spot On Business P Consultancy Service Who are we & what do we do? Spot On Business Planning garners long term relationships with our clients, acting in their best interest - and doubling their net profits within three years. Together, at your side, we learn a phenomenal amount of information about your unique business and have your practice at our heart. By understanding the numbers, you are empowered to make better, more informed decisions that will have a positive impact for years to come. We are not accountants; we are so much more than that. Our breadth of skills extends to strategy & strategic marketing, change & performance management, leadership & management development, problem solving, decision-making … everything you need to run your business effectively and profitably. We share and implement business and leadership skills that will make you and your management team more savvy, structured and successful.

By your side We are your non-clinical business partner: whatever your problem, we are your first port of call. It is the detail of understanding we build about your business: your numbers, your people, your culture and your processes that forms the basis of our approach - and your success. Whatever decision you have to make, we will help you reach the right one, at the right time, based on the numbers. We do that by showing you the various outcomes of your decision allowing you to see the impact before you implement. You can then choose the outcome that best fits your core values before you go down that path.


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Foundation Year

Our expertise


Andy McDougall

Anne-Marie Houston

We’d be delighted to reveal the secrets hidden in your numbers. Send us your last 3 years’ financial accounts and we will analyse them. Then, during a complimentary Zoom consultation, Andy will explain the strengths and weaknesses in your numbers.


Next step?

Practice Owner

Andy McDougall has been interpreting and using numbers to transform business performance for over 40 years. He formed Spot On Business Planning in 2008 with a mission to transform underperforming practices and to help those looking to maximise their exit value. Alongside Andy, Anne-Marie Houston uses her breadth of skill, knowledge and experience amassed over a career spanning corporate IT training and senior business management to drive client profitability and deliver an exceptional service. Together they assist dental practice owners in making the right strategic decisions - and the talented Spot On team then works with practices to implement the changes.


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The Leadership Con Increase your leadership confidence Do you wish you felt more confident as a leader? It's hard enough being a leader when the world is normal, but 2020 has created a whole new landscape in which we have all been challenged. And for business owners, leaders and managers, successfully navigating the constant change continues to be a huge task.

Register now & receive your 10% discount

If you have found yourself in a leadership position by accident rather than design, you may well be wondering how on earth it got so tough, so quickly. Leading in normal times may have been occasionally frustrating, but it was OK. Now things are different, and they will be different again next month and for the foreseeable future. And so we need to step up. How on earth you can learn what you need to when there aren't enough hours in the day, and you don't know where to start? You’d love some help, but what should you read, what should you watch, who should you listen to? I understand how you feel. I have been in your shoes. I know what it’s like to lead in difficult times and step up when you don't feel equipped. Over the past 20 years, I have shaped my approach to leadership from a wide variety of sources - books, blogs, podcasts, study programmes, mentors (both formal and informal), coaches, and I've learned from my teams. I've made a lot of mistakes! I’ve distilled the things I’ve learned into an accessible programme to help people just like you. The Leadership Confidence Club will help you to not only navigate the uncertain landscape ahead but will also equip you with skills that will last a lifetime. It’s a 12 week programme which will provide you with straightforward, implementable content to increase your level of leadership confidence. You’ll be better equipped to tackle your role, and you’ll feel more confident about doing so.


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Everything stands or falls on leadership

John C Maxwell

The club programme runs 2-3 times a year. The live sessions run from 19:00-19:45 on Wednesdays, with content recorded and immediately available on your portal.

What is the Leadership Confidence Club?

• Member’s Podcast released immediately afterwards so you can listen to the content on the go


• A 30 minute, weekly live online interface with me and other members, where I’ll teach content, respond to questions, and explain the task for the week - directly related to the session content

Foundation Year


nfidence Club

• An online reflective journal to record your progress and share your questions • A simple task to complete each week that will directly build your leadership confidence • Weekly resource and book recommendations All this for an investment of just £249 per month for 3 months, inclusive of VAT. There's a daily personal and business cost when you leave your leadership confidence level low. It’s no fun to feel like you're not doing the best for yourself or your people. And in this economy, the stakes are higher than ever.

I’m looking forward to seeing what happens for you when you get the support and encouragement you need to grow more confident and establish a simple, straightforward and manageable leadership system in your business.


What if you could make solid progress to increase your confidence in 2021? What impact would that have on your ability and skills as a leader, how much difference could it make for your team and the effectiveness of your business?

Practice Owner

• Access to me for advice via email and phone


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All Med Pro

Specialist in Dental Insurance All Med Pro are experienced Dental Indemnity insurance providers, providing dentists with this cover since 2011. Plus, with over 60 years combined experience of looking after dentists you can rest assured you really are in safe hands.

Our new enhanced dentist-to-dentist advisory service and specialist legal claims support not only increases the number of years’ experience available for clients to call on, it also ensures that the service provided is entirely by experts in their field. Dedicated quote & buy platform + preferential rates


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Other Insurance

Contract Certain Cover




Claims Occurrence




Dentist-to-Dentist Advisers




FCA Regulated




Risk Management Support




Foundation Year

Defence Organisations


Below is a comparison of how the new product compares with others typically available to dentists:

*Please note providers may change their cover and service without warning and as such, the above is a summary of typical covers available


How do I switch?

It really couldn’t be simpler to change providers.

Receive quote from All Med Pro

Call All Med Pro


All Med Pro requests Claims History from your previous provider for you

Cancel Direct Debit with previous provider & write to them to cancel your Indemnity


Complete Online Application Form

Practice Owner

Use our online quote & buy platform


Use our quote and buy platform which allows you to get a quote, quote documents and buy online including pay and setting up monthly instalment plans if required.

Minimum Premium Indication:

Click here to find out more


Our premiums start from around £1500 per year with monthly instalment options available.

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Dentally The future in practice Today, cloud technology quietly features in many aspects of our everyday lives, supporting businesses to stay connected and streamlining their customers’ journey, especially as we all work together to prevent the transmission of COVID-19. For dental practices, providing an exceptional and safe patient experience helps build better patient relationships, so ensuring your team has everything they need to do this at their fingertips, is essential.

By using cloud-enabled dental software like Dentally, you have the digital tools to transform your business, whether you run a multi-site, NHS, private or mixed dental practice. You can streamline your processes, reduce your practice admin, deliver great patient care and manage your team. It is easy to use, secure and helps you keep everything moving, stay in touch and allows your team to work effectively to deliver the best possible care to your patients, whether they are on-site or working remotely. Patient management is simple with Dentally, saving you time and resources by taking care of all your admin, tracking tasks, automating your patient communications, managing finances and all aspects of your day-to-day processes.

Why choose Dentally?

Dentally is all about ease. From practice admin to patient care or managing your team, our software is designed to take the stress out of daily practice life. • Save money - there’s no need for expensive hardware and servers. All data is stored securely on the cloud, to keep your practice running smoothly and cost-effectively. • Contactless reception - including online medical history, self-check-in and payments make things simple and safer for both your staff and your patients. • Save time - manage your team and your practice admin seamlessly (whether staff are onsite or working remotely) with features such as task lists, automation and Dentally chat. • Stay connected - keep patient communications open with Dentally, clear, concise and automated to keep your practice running smoothly. • Patient journey - provide an effortless seamless patient journey from start to finish with tools such as our Patient Portal, straightforward clinical record and treatment plans.


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Student Foundation Year Dentist

• Work from anywhere - Dentally brings you flexibility and versatility. Our cloudbased software lets you work onsite or remotely, all you need is Google Chrome.


• Easy onboarding - simple to switch and easy to use, our onboarding team provides comprehensive training that is tailored to the mixed skills levels of your team.

Click here to find out more


• Powerful reporting - Dentally sifts through your data quickly to produce real-time clear, easy to interpret and analyse reports, so you can make informed decisions with the most upto-date data.

Dentally understands that running your dental practice is so much more than appointments, charting and financial. Our responsive support team is always available and ensures you get the best of the software for your practice. We will support you now and in the future, develop loyal patient relationships with our effortless patient journey, manage your NHS and private work efficiently and save you valuable time.

Practice Owner

• NHS contracts - save valuable time with reduced admin and greater flexibility. Dentally for NHS practices is efficient, easy to use, with an effortless reporting process to manage your contracts.

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Dentinal Tubules Online Training Inspire, Grow, Thrive

The Growth Engine for YOU and YOUR Practice


Inspire and supercharge you and your teams

Are you struggling to inspire your team?


Are you finding every day is becoming a long struggle to push through for your practice?

Help you grow, personally and professionally to help you achieve your goals in dentistry


Maximise your potential, enabling your practice to thrive

Are you finding it harder to manage patients?

Are you wondering how you can make your practice thrive in post COVID times?

If so Dentinal Tubules is your answer. For the last 12 years, Dentinal Tubules have offered quality education and a vibrant supportive community to dental professionals and dental practice owners and managers in order to inspire you and your teams. We also meet the enhanced GDC and CQC compliance guidelines. Over 400 dental practices now use Dentinal Tubules.


With Dentinal Tubules Practice Membership each staff member gets a login and beyond tick box CPD. Dentinal Tubules has been developed to:

We do this, by giving you the 5 pillars of Tubules Team Growth for each individual member of your team: 1.

Direction - our iPDP helps you set goals that you can measure


Knowledge - we have over 2,000 learning content pieces


Skills - we offer hands on courses




Community - we have nearly 50 study clubs and over 45,000 members you can connect with

Dentinal Tubules Practice Membership gives you more than just CPD. Yes, your team will get CPD for enhanced GDC and CQC (we cover all subjects) but we also give you the tools that enable the growth of each member of your team.

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Student Foundation Year Dentist

Pillar 1. Direction Help each team member develop their growth plan in line with your practice or business goals.


Pillar 3. Skills Monitor their learning progress and development. This is done with our enhanced dashboard that helps you see the staff iPDP progress, their CPD goals, their certificates and compliance.

Pillar 5. Community Team building. A special events section on your practice dashboard where you can create team events. Every time your team come together, you can create the events and provide CPD, thereby ticking another CQC box in the process.


Pillar 2. Knowledge Team growth through knowledge by enabling each team member to tap into our 2,000+ courses to learn (and gain enhanced CPD while they undertake this learning). In addition to the core, recommended and compliance CPD, we have a library that will enhance your team’s knowledge.

Pillar 4. Environment Develop the right environment to lead your team. All practice owners and managers get access to the dental business club network -a connection of over 200 practice owners and managers that are invited to a private network with many benefits.

Practice Owner

We believe that investing in the growth and development of your team leads towards building a thriving practice. This is also the kind of leadership that enables you to meet the CQC leadership line. In order to achieve this, we incorporate the 5 pillars of Tubules Team Growth:

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Finance 4 Patients Patient Financing Looking for a way to increase treatment uptake? Splitting dental costs into easy monthly instalments allows patients to confidently go-ahead with the treatments they really want. Using the latest finance technologies, it is now possible for patients to pay for their treatments using their existing credit card with the interest they would normally pay, completely removed when processed through the Finance 4 Patients portal. Finance 4 Patients helps practices boost their cashflow by giving guaranteed payouts for patients’ treatment plans. They also provide a premium concierge service, with tailored marketing support – both online and print materials are available to help promote your new finance service.

Patients can now choose from 2 different types of finance options: the traditional fixed term treatment loan application or the new option which allows them to pay for their treatments, interest free, using their existing credit card. With either option, the application process is incredibly simple for the patient and can be sent to them by email or text in less than 60 seconds. By registering online with Finance 4 Patients, your dental practice can start offering Finance 4 Patients within a week to make your treatments more affordable.


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Student Foundation Year Dentist

Benefits for the patients:

• Improves cashflow

• Payment terms to suit their circumstances

• Increase patient uptake

• Makes treatments instantly affordable

• Secures immediate business •M ultiple lenders to choose from • Easy to use finance portal

• Fast application with instant decisions

T he option to offer finance has made it easier for patients to accept private treatment and makes it easier for us to sell the treatment to them. In our first month of offering finance we have sold over £6,000 of treatment on finance. The private side of my practice is growing and it’s most definitely helped by my choosing to offer Finance 4 Patients.

East Hull Dental Centre Retirement

Our partner lenders:


• Pay by finance or by using their existing credit card, interest free

Practice Owner

Benefits for you:

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Henry Schein Financial Services Finance Services Funding your practice purchase

Historically, lenders have had very clear credit policies on how they were able to finance clients looking to purchase within the healthcare sector. This meant they were only able to support a particular type of client and/or practice resulting in red tape and obstacles that needed to be overcome in order to facilitate a loan. However, more recently, lenders have been given more freedom, allowing for greater financial support. It is our aim, alongside banks, to consequently assist with your business aspirations, making them a reality. The evolving sector As such, banks no longer have a specific ‘one size fits all’ credit policy, following guidelines rather than rigid policies, allowing lending representatives to exercise their initiative. Lenders will therefore look at each case on its own merit. This allows lenders to evolve alongside the expanding healthcare sector. Such movements are incredibly exciting news, as it means that the market has really opened up, providing buyers with options that in the past would not have been possible.

your case to them in the most attractive way, which results in a more positive outcome. We will provide you with the market research, allowing us to source the very best deal available to you through our bespoke advice.

How we can help The scope on lending for a practice purchase has many considerations and variables. At Henry Schein Financial Services we will contact the banks and building societies on your behalf, in order to secure the best possible deal that fits with your individual requirements. We have built valuable relationships with the lenders through the years and using our expert knowledge, we are able to present


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Student Foundation Year Dentist Retirement

For more information contact a member of our Financial Services team on 01332 321702 or email contact@henryscheinfinancial.co.uk


Using the tailored service that we provide, you will benefit from our preferential rates, competitive loan-to-values and repayments terms. The rates that we are receiving at present are as low as 2% above base and to reiterate, the loanto-values that we have arranged reach 100% of the purchase price , subject to meeting the banks policy for that level of lending. Rates to refinance an existing practice finance loan are as low as 1.5% above base at present. This alone indicates that this is a great time to purchase as the low rates and high loan-tovalues reflects the banks incredibly positive appetite to lend in this sector.

It is often a daunting notion to purchase a practice, particularly if you are a firsttime buyer. We aim to provide you with the support needed in order to take that plunge. From the offset, you will be provided with one point of contact in the shape of a financial adviser that will continue with you on your journey of purchasing a practice through to completion and thereafter. The adviser will aim to make this experience as streamlined and stress free a possible as we understand how important your time is to you.

Practice Owner

What can I expect?

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Invest is best

As small business owners, the additional responsibilities, such as financial management and keeping on top of regulations and equipment maintenance, can become an unexpected and significant burden. As well as keeping the practice viable, you must also have an eye to the future, making sure you invest in the business, keeping it efficient and competitive, and budgeting effectively for those larger financial expenses. This is where our asset and equipment finance solutions can significantly alleviate the business stresses of running a dental practice. Financial security and flexibility

No compromise

With the help of one of our experienced financial advisers, we can put together a solution which enables you to lease or hire-purchase the equipment you require and pay for it over an agreed period of manageable monthly payments. This means you can choose the equipment you want, draw up an affordable way of paying for it, be clear on what you will be paying each month and rest assured that will be no sudden surprises.

How often have you made do with a piece of equipment because it still does the job, despite the increased efficiency and improved quality that could be achieved with an upgrade? With an asset and equipment finance solution in place, you can equip your surgeries with the equipment you want, allowing you to give the best treatment to your patients in complete comfort, whilst maintaining your competitive edge.

Subject to policy, it’s usually possible to finance 100% of your investment, be it hardware, software, services or training. And, while most banks only lend over the short term (typically 12-35 months), Henry Schein Financial Services offers financing terms ranging from 12 right up to 72 months, enabling you to spread the cost according to your needs. An asset and equipment finance solution from us also simplifies your business by bundling all your equipment, technology, maintenance, insurance and other services into one contract, which introduces significant economies of scale, saving time and making everything easy to track. The package also includes help with meeting asset management and equipment lifecycle requirements to make sure you are adhering to industry regulations.


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Student Foundation Year Dentist

Make the most of your money


For more information contact a member of our Financial Services team on 01332 321702 or email contact@henryscheinfinancial.co.uk

Here at Henry Schein Financial Services, we offer flexibility, tailoring finance for you at competitive prices.


For those who prefer smaller monthly payments you can choose a lease agreement. At the end of the term you can choose to either purchase the equipment, upgrade to a newer model or continue financing with substantial savings. By locking in payments upfront in a payment contract, you avoid the risk of future inflation and with no working capital

Signing up to an asset and equipment finance solution takes the stress out of managing your practice finances, as well as offering flexible ways of making your money work hard for you.

Practice Owner

Hire purchase is by far the most popular form of dental finance as it facilitates the purchase of equipment whilst paying for it over a period of time. This type of agreement also qualifies for the Annual Investment Allowance (AIA).

tied up and a good credit rating, your increased buying power makes it possible to consider equipment and assets which might previously have been out of reach.

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What makes our Rewards Henry Schein Dental is committed to providing you with everything you need to run a successful and profitable business. Our loyalty programme Henry Schein Rewards will help you to do just that.

It’s simple; the more you spend with us, the more you earn. You can earn points on almost anything you buy

from us and use those points on a range of solutions, services and products from Henry Schein, Software of Excellence and MediCruit.

Being a Rewards member means you receive special offers, double and triple points on

selected purchases, discount off service plans and servicing plus many more exclusive benefits from all areas of the Henry Schein portfolio.

The benefits of belonging Member benefits • Opening balance of 8,000 points (worth £20). • Earn one point for every £1 spent.

• Join at any point of the month and you will receive backdated points on all purchases made throughout that month. • Manage points online through a dedicated website.

• Earn and use points* across almost all the Henry Schein portfolio: everyday items, digital technology, equipment, service, recruitment from MediCruit, events and education.


• 10% discount on new and renewed service contracts at time of renewal. • You can also use your points towards some business-related items.

• Double and triple points on exclusive and limited offers. • Specific Software of Excellence services**

• Free delivery on orders over £20 when ordering by phone plus free delivery on all online purchases.

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loyalty programme so special? How it works Once your membership has been confirmed you’ll be able to start earning, collecting and managing your points straightaway!

1. Start shopping & earn points

It’s easy. For every £1 you spend we’ll give you a point. You’ll be able to see all the points you have earned online. New members automatically qualify for an opening balance of 8,000 points (worth £20). 2. Be rewarded

Once you have enough points you can exchange them for: • Henry Schein e-vouchers which you can save

up and use as part or full payment against your next purchase with us, Software of Excellence,

Servicing or MediCruit. The e-vouchers are valid for six months.

• Dental products: We have a range of products that you can now purchase with your points.

• Practice related items: From speakers to coffee machines, laptops to iPads we are sure you will find something for your practice

3. It gets better

Committed and loyal customers may also be invited to join Rewards Platinum, an exclusive tier which

gives its members even better value for money. Amongst other benefits Rewards Platinum members will get double points.

Apply today Click here or call 0800 083 8559. * Exclusions apply – You are unable to earn or use your points on anaesthetics, pharmaceuticals, spares, parts, monthly charges from Software of Excellence and Special Markets (corporates, institutions and dental suppliers). ** Including Online Reputation Manager, Channel Track, Campaign Plus, Academy of Excellence Online and EXact. Once you become a member you will receive more information on how to earn and use your points.

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Horton Consulting Training & consultancy solutions 3 Stage Approach to Supporting Clients

Horton Consulting provides world-class training for the entire dental team. Renowned for expertise in Treatment Coordination Laura delivers training in a hybrid way to support every type of practice and team.

To find out exactly what is happening and to understand the nuts and bolts of how you operate.


To help you reach the goal.

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To keep you and the team motivated and to support you through any system changes.


Training for owners, manager, dentists and receptionists

A unique platform with a hybrid approach to training treatment coordinators

Consultancy and Training with Laura


This takes place in a hybrid way either through virtual training on Zoom, in practice or a combination of both. Laura provides motivational training, packed with substance to support your business for the long term. Laura provides bespoke manuals, scripts and gives you all the resources you need to reach your end goal.

Practice Owner

We can help your practice to fully integrate the role to work alongside and interlock with your clinical team. Treatment Coordination is about the patient, clinical and non-clinical team, it provides support to all. It brings everyone together to support effective communication within a consistent and seamless patient experience.


Practice Club is only available until July 2021 to support the dental profession as they bounce back from Covid-19. Laura is giving practices access to her world class training to save them money and time on team training. All of the training is designed to support profitable practices.

Foundation Year

Training can take place online


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impetus Training

Ask us about your Henry Schein customer preferential rates


In the “new normal” of 2021 it will be even more important that team members optimise their “customer care” and persuasive skills - but how? Impetus Training MD, Rick Whitehead, has been designing and delivering tailor-made training for dental practices all over the UK for more than 20 years and during lockdown he has been busy writing new workbooks and designing a series of high impact 30 to 60 minute tailor-made “remote learning” workshops - AND he is even willing to present them from the comfort of his own home!

4. Establishing a Patient’s TRUE needs, including Reflective Questioning

5. Resolving Conflict and Helping Reluctant Patients

Events are TAILOR-MADE for each practice and researched and delivered using whatever medium is appropriate, egs, telephone, email, Zoom - and even the good old postal service! And whatever time of day you want. Workshop Subjects - selected and tailormade for nominated delegates: 1. Personal Development - using the book THINK ABOUT IT! 2. Teamworking to Meet Our Practice Goals, including the Fertilizer Theory 3. Assertiveness - for application to patients AND colleagues!


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Student Foundation Year Dentist


Rick has also written three new books for use on workshops AND for delegates to refer to, refresh and APPLY the skills afterwards.

“SHARE, CARE, COMMUNICATE!” - the realities and benefits of teamworking in a dental practice including self analysis checklists for each individual and the TEAM.


“HELPING Patients to Buy” - easy-tolearn ethical persuasive skills including Rick’s unique take on body language and social distancing, assertiveness, reflective questioning and the “fertilizer theory”.

There’s no such thing as a problem! The new normal of 2021 is an OPPORTUNITY for all dental practice professionals to become even more skilled and fulfilled.


“THINK ABOUT IT!” - a unique approach to self development including Creative Positive Thinking, Managing Your Comfort Zone and Influencing others.

Numbers attending, timing, methods and costs are all interdependent - from £100 for a 30 minute session.

Practice Owner

The first vital step is to talk to Rick so he understands the challenges your practice is facing in 2021 and can then design a workshop (or programme of workshops) that will get results.

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Initial Medical

Ask us about your Henry Schein customer preferential rates

Waste Management

The safe management of healthcare waste is vital to ensure your activities are not a risk to human health. Initial Medical’s healthcare waste services ensure that all of your waste is stringently handled in compliance with all current and pending EU legislation and in accordance with Safe Management of Healthcare Waste best practice guidelines, providing you with the peace of mind and putting you one step ahead of current standard practice. What waste goes where? With so many different waste streams being generated in your practice, it’s understandable that you may be confused about what waste goes where. Created as a memorable reminder to support the Department of Health’s colour code for best practice waste management is Initial Medical’s Colour Code Characters. Each character represents a different waste stream, to help people easily identify which waste products belong where. With names such as Dental Diana, Tina Tooth and Jack Trash, the whole cast of characters have names and colours that directly link to the waste stream they are associated with, making waste management in practice easier to follow. Click here to download your FREE colour code posters


Initial Medical’s services meet the needs of dental practices of all sizes, providing a complete collection, disposal and recycling service for hazardous and non-hazardous waste.


• Provision of waste collection containers for both clinical and amalgam waste • Disposal of ALL your dental waste according to current and pending National and EU Waste Management Legislation for dental waste • Amalgam waste containers that are equipped with a mercury suppressant agent for your safety • Quantities tailored to your practice size • Simple container exchange, no onsite transferral • Regular, scheduled collections • Environmentally friendly • A FREE professional compliance evaluation

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Student Foundation Year Dentist Practice Owner

Courtyard Dental Practice - Bella - Practice Manager


We have been using Initial Medical for many years, and never had any issues. Our driver is always very helpful, the products we use are ideal for our requirements and meet all legislation standards, and our local rep is always on hand if we have any questions. I would highly recommend Initial Medical to any other Dental Practices.


Colour Code Characters

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JSP Media Group Video Marketing

Ask us about your Henry Schein customer preferential rates

Isn’t it time we all started having a bit more fun with our practice marketing? You should try video marketing - it works! Internet video marketing combines the power of moving pictures with the precision and interactivity of your practices’ website. Online video is proving to deliver high levels of attention and engagement with patients. What do you think your patients would do to find out more about the services and/or products you offer? Spend 20 minutes on your website, or watch a 3 minute video that does the same? People are hungry for information, but they don’t have time, so content needs to be quickly and easily digestible – a video does this incredibly well. Video marketing incorporates videos into your marketing activities to promote what you’re selling. This could include creating a video, to show testimonials from satisfied patients, an interior and exterior tour of your practice, or a story from you and your background. At JSP Media Group, we have a dedicated team of talented media professionals. Video is a brand differentiator in crowded markets so our state-of-the-art (High Definition) camera equipment, along with our sound and lighting kits will give your production that glossy look and high-end quality feel.


Founded by Jemish Patel in 2008, JSP Media Group has produced over 2,500+ hours of broadcast quality videos, ranging from corporate videos for dental practices and care homes to animations and videos for the charity sector. We are a team that live, breathe, eat and sleep video and everything that goes with it. What sets us apart is that we’re able to deliver film and television industry quality video production with our combined experience and unique expertise. We are passionate about creating the ultimate video package to help your business grow and we pride ourselves in giving you exactly what you need.


• Excellent way of driving new business and educating existing patients • Gives your practice great branding and strong identity • Patient education • Great for treatment promotion

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Student Foundation Year Dentist

Our ethos is: We believe every practice should communicate with their patients in the most engaging, efficient and authentic way possible.


JSP Media Group is a specialist video marketing company that specialises in professional video marketing solutions for practices.


JSP Media Group provides unique products, services and training modules produced by broadcast professionals which enable practices to market themselves effectively using the medium of video.


Practice Owner



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Lloyds Bank Cardnet Card Transaction Services

Taking customers’ payments quickly and easily is vital for your business and for your customers, so choose a name you can trust. Lloyds Bank Cardnet offers you, as a Henry Schein customer, fantastic rates for card transaction processing, terminal rentals and greater payment control with business insight through their innovative point of sale system Clover™ Switching is easy and doesn’t involve changing your bank account. What makes this really unique is that it also supports the UK’s largest overseas dental health charity, Bridge2Aid, with a donation from Henry Schein Dental Business Solutions.

Our rates for card processing and terminal rental Merchant service charge

Card type Maestro


Mastercard Debit


Visa Debit

Visa Business Debit Visa Credit

Mastercard Credit

Visa Commercial cards (Corporate, Business and Purchasing cards)

Mastercard Commercial cards (corporate, Business and Purchasing cards)

American Express


Terminal Rental

Terminal Clover Flex (Wifi/Bluetooth/GPRS)ǂ

Terminal (Countertop)ǂ PCI DSS**

Authorisation fee

Minimum monthly charge

0.249% 0.299% 0.790% 0.870% 1.790% 1.852%


Price per month £19.00 £10.00 £5.50 £0.02


Rates based on transactions processed as chip and PIN. If your business has an annual card turnover of more than £1m and/or you process more than 10% as cardholder not present, please contact us for a personalised quote.


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Discover CloverTM

it’s more than just a payment system

Software benefits:

£19 per month +VAT over a 36 month period

Clover Flex LTE comes equipped with our Payments Plus software plan, which provides essential features and more. For those who want a little extra flexibility, there is an option to upgrade to either the Register Lite or Register software plan. • Easy to use software based on the Android operating system


• Accepts all popular payment types, including cash, in-store and on the go

Foundation Year

Clover Flex LTE is a fully mobile card machine or an ePOS in your pocket, CloverTM is designed to go wherever you do. It connects to Cardnet’s systems by WiFi or 4G so you can take payments on the move.

• Protect your business and your customers with one of the strongest payment security systems available

• Enhance your customer relationships with electronic receipts and loyalty programmes • Add more functionality from the Clover App Market

• Software updates are sent automatically to your Clover device, ensuring you have the latest functionality and strongest security features Hardware features:

• Long battery life with 8 hours usage on a single charge

Why choose Clover?

Save time


Get insight

• Built in thermal receipt printer Lloyds Bank Cardnet Terms and Conditions:

Happy customers

Reliable and secure

* All applications will be subject to their own credit and risk assessment and we may ask for supporting documentation. Some apps are subject to additional charges. The App market is provided by Clover Network Inc, not Lloyds Bank Cardnet. Visit www.eu.clover.com/appmarket to view the terms of use and information on pricing. ** The Payment Card Industry Data Security Standards (PCI DSS) are a set of standards mandated by the Card Schemes to protect cardholder data and are an important aspect of card data security. £25.00 will be donated by Henry Schein Dental to Bridge2Aid.

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ǂ Your terminal hire contract will be with your leasing company and subject to separate terms and conditions. Terminal rental costs are for standard offer only. Information correct as of December 2020. Your standard mobile network charge will apply to any text message sent. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. ©2019 The Clover trademark and logo are owned by Clover Network, Inc. a First Data company. All Rights Reserved. All trademarks, service marks, and trade names referenced in this material are the property of their respective owners. Mastercard is a registered trademark of Mastercard International Incorporated. Maestro® is a registered trademark of Mastercard International Incorporated. American Express® is a registered trademark of American Express. American Express is a separate contract and will be direct with American Express. Cardnet is a registered trademark of Lloyds Bank plc. Lloyds Bank plc Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales No. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Conduct Authority no. 119278. Lloyds Bank plc is covered by the Financial Ombudsman Service (Please note that due to the eligibility criteria of this scheme not all Lloyds Bank customers will be covered).


• 5 inch high-resolution colour touchscreen display with PIN on glass

Practice Owner

• Manage your business from anywhere via the web dashboard


Mark Topley The CSR Coach

Helping you to grow your team and your business with CSR

We now know that the majority of people expect businesses to be responsible. They prefer to work for them and buy from them.

Most small businesses owners understand this but don’t know what’s expected or how to make it work in practice.

The CSR Coach helps businesses to both know and show that they’re responsible. We make sure their business covers all their social and environmental responsibilities effectively and builds a reputation as the kind of business that people want to work for and buy from.

What can CSR do for me?

•H elp you to attract and retain a more engaged

team - increase productivity, reduce staff turnover

• Fulfil your environmental responsibilities - allay your staff and patients’ concerns • Engage with and impact your community and good causes - make a difference and boost team morale • Demonstrate simply and clearly that you’re a responsible business - build your reputation and increase trust

If you’re like many practices we talk to, you’re more and more aware of the need to think about how responsible your practice is. Demonstrating that you’re environmentally and socially responsible are now imperative if you want to to reassure patients and staff that you’re a ‘good’ business to deal with - that you have a conscience, and that you care about your community. But that’s hard to find the time to think about when there’s enough going on already just to


run the practice day to day. As small business owners ourselves we know how it feels to carry that nagging feeling that something important is being left undone, but lack the time or bandwidth to tackle it.

You’ve probably already tried to get a few things going to be a responsible practice recycling more, doing some things for charity. But how do you make sure you’re covering the essentials of your Corporate Social Responsibility (CSR) in a way that adds value? How do you turn your good work into a clear message that potential patients will recognise in the few seconds of attention span they have before they scroll on? We can help.

CSR Coaching

We understand that you’re busy and might need some help putting a plan in place. Perhaps you want an expert to handle everything for you, or some additional input to guide your team. Whatever stage you are at, we have a coaching solution to help you - from group webinars to face-to-face consultancy, and bespoke planning and supported implementation. We can take the thinking off your desk and get a simple and effective CSR plan in place that matches your business and team. Download our free ’60 Minute CSR Plan’ at TheCSRCoach.uk

A business should never be considered complete until it has its own CSR, however big or small. Our CSR projects make us appreciate our current surroundings and have brought us together as a team, which is invaluable and something that money simply can’t buy.

Prof Joe Bhat Director - Moor Park Specialist Dental Centre

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Foundation Year Dentist

Dr Dhru Shah - Dentinal Tubules

CSR Certification


Schedule a complimentary call to discuss how certification can help you stand out AND build your business, and our coaching solutions can do the work for you.


We recognise that you want to be able to show that you’re a responsible business in a subtle and appropriate way. That’s exactly why we created Dental Practice CSR Certification - a ground-breaking way to cover your CSR as a dental practice, and have it instantly recognised by discerning consumers. It’s quick, simple and effective, and gives you a beautiful logo to display with pride wherever it will be seen.

Complimentary call + 10% discount on all packages & certifications - enter the code ‘HSD-02021’ at check out or in your introductory email

Practice Owner

In this day and age, a business’ CSR policy and responsibility is of utmost importance for any customer. These Dental CSR standards help set a powerful benchmark that the practice can use to show their patients how they contribute to the bigger and wider community. Its impact is powerful, positive and serves a true purpose.

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Specialist Dental Recruitment for permanent & locum staff It’s all about the team

Getting the right people for you and your practice It’s vital for practice efficiency to have the right team in place and at some point every practice will need a recruitment agency. The best agencies have access to a large pool of candidates from across the country, giving you the best opportunity to find a candidate with the ideal mix of skills and the right ethos to fit perfectly into your practice. Making the right appointments is crucial for both your business and your patients, but it’s one of those tasks that has to be done on top of “the day job”, and often out of hours. That’s why MediCruit has consultants available in the evening, who will do the legwork for you, by advertising the role, shortlisting suitable candidates and forwarding CVs, so you only get to see the very best candidates, saving you valuable time.

Online Candidate Search is accessible 24 hours a day via the MediCruit website and enables you to conduct an initial online search, using tailored filters, and request interesting CVs – a useful first step. Searching for that dream job For candidates, Online Candidate Search means instant exposure to any recruiting practice that does a search. This is flagged on the system meaning MediCruit’s consultants can then make an introduction and hopefully secure you an interview.

As the UK’s largest dental job agency, MediCruit’s years of experience means their team knows the best places to advertise in order to get the attention of the ideal candidates. With over 70,000 candidates in a database, they still reach even more individuals by advertising vacancies across the UK.


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Student Foundation Year Dentist Practice Owner

Over £1,000 discount on selected recruitment fees (Henry Schein customers only)


MediCruit can also help you write CVs, prepare for interviews and offer support where it will be helpful. It’s all part of the service.

With a proven track record in dental recruitment matching candidates with their perfect job since 2001 and backed by highly experience consultants, MediCruit are your trusted partner for all your recruitment needs.


With over 800 live roles registered at any one time, MediCruit have a large database of potential roles for you, easily searchable using their online function!


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MediEstates Dental Practice Sales & Valuations Experts

Thinking about your next move?

It could be buying your first practice, expanding, selling or retiring - for a stress-free transaction use an experienced practice broker. So where to start?

MediEstates has grown and developed since 2005 to become the largest specialist broker of dental practices in the UK. Extensive experience in the buying and selling of dental practices means that their experienced team can help you optimise the value of your practice, and as a potential buyer you can find the ideal business to suit your experience and aspirations. How can you help me? MediEstates works on behalf of both buyers and sellers, and is a vital link between the two, as no other party in the process is in touch with both sides. It’s important for both sides that the process keeps moving; MediEstates trusted experts provide guidance and act as a prompt to both sides, which results in a smoother, less stressful transaction. Regulations and satisfying the Care Quality Commission (CQC) is another crucial part of the sales process, including getting a DBS check for both buyer and seller, ensuring that both buyer and seller are completing


the correct application forms and that they can satisfy the CQC’s criteria. MediEstates has a CQC Consultancy Service that is complimentary to help put your mind at rest. There’s a lot involved in selling a practice especially from an administrative point of view. MediEstates helps you with this timeconsuming and often quite complicated process, with well-timed advice on what paperwork will be needed and when. What will you do to sell my practice? It’s important to obtain a realistic valuation and that’s why MediEstates regularly analyse the market to make sure their valuations are in line with market trends and current bank valuations. We have extensive market knowledge and have helped hundreds of dental practice owners achieve the highest sale price possible whenever the time was right to sell. Whether you want to sell outright or stay on at the practice for years to come, we can advise on which buyer might best suit your requirements and subsequently negotiate

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Student Foundation Year Dentist Practice Owner

Become a premier tier buyer today

As the UK’s largest specialist dental practice broker with a team of experienced and committed brokers, MediEstates is truly best placed to achieve a successful outcome for buyers and sellers alike.


MediEstates have thousands of registered dental buyers just waiting for the right practice, and at any one time we are actively marketing over 140 dental practices.


the best possible deal on your behalf. With our expertise, we will be able to confirm when the price is indeed ‘right’. Our advice is free, there are no up front fees, and all of our discussions are totally confidential. MediEstates offer a free dental practice appraisal either on-site or off-site at a time which suits you.


Visit hsbusinesssolutions.co.uk for more information 45

Petaurum Solutions

20% discount for Henry Schein customers

Employment Support Services Why is HR important in your Business?

There is no denying that people are your greatest asset and looking after them is key to helping your practice succeed and grow. Clearly setting out what is expected and treating everyone fairly fosters not only a great work environment, but also a happy, loyal and performing team, all of which will ensure you hold onto your staff and help attract new clients to your practice. We have developed a series of HR Support packages that will make sure your practice not only remains compliant and protected from both legislative and reputational risk, but also can adapt to your practice’s growing needs. Our range of HR Support Packages Our HR Support packages have been developed by our team of professionals with many years of collective experience in helping businesses succeed. Each package has been designed to help your practice both now and for the future. HR Assure is tailored to help practices protect themselves from reputational and financial risk, while at the same time complying with legal employment responsibilities. With HR Assure your practice will benefit from a standard Offer Letter and Contract of Employment, supporting forms, a standard suite of Employment Policies and free access to our employee benefits platform, Benefits Cloud - standard package (*see below). HR Maintain is tailored to help practices not only protect themselves with all the benefits of the HR Assure package, but also provides on-demand access


through a telephone helpline to our HR professionals for advice and support when issues or questions arise, along with a further range of standard templates and documents. HR Develop is a custom package designed to meet your own individual practice needs and ensure your team is set-up for success. We will work with you to develop a rolling programme of value-add activities that will maximise productivity by helping everyone to work towards common goals. HR Develop will help turn your plans into reality, putting your people at the heart of your success. When people are your biggest asset and investment, why leave managing their performance to chance? Speak to one of our team about the type of HR Support Package that is right for your practice.

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Student Foundation Year Dentist

Benefits Cloud is our employee benefits platform offering hundreds of deals on

well-known brands. Simple to use and easy make your employees’ pay go even further. When people feel recognised and valued,

*Free access to our Benefits Cloud– Standard Package is

limited to those practices with 5 or less employees. Other low cost versions of Benefits Cloud are also available for larger practices.


to maintain, with Benefits Cloud you can

they create a happier, more motivated workplace which is good for you and great for your clients.

Practice Owner

How Benefits Cloud can Benefit your Practice


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Secure Information Destruction

FREE Data Security Survey + preferential rates

In dental, it’s a safe bet that every document you or your employees handle contains some form of confidential information. Whether its patient records or your own financial reports, you have a lot of information to secure.

If you create, collect or dispose of these types of documents, you and your organisation could be at-risk of an information breach –– • Patient information - Name, address or telephone number • Invoices and payments • X-rays files • Payroll and HR records • Financial statements • Balance sheets • Income statements • Tax filings and internal audits • Staff schedules and contact info • National insurance numbers The requirements and obligations regarding the collection, maintenance and eventual destruction of personal and confidential information are significant, even more so with the introduction of GDBP. The loss or mishandling of any of that information can result in fines, penalties, and even the loss of license. Learning to recognise the risks and ensuring your employees at every level know how to identify, handle and securely dispose


of confidential information – whether that information is digital or in paper form, is of utmost importance. Free rental of the consoles is given so that you can safely and securely store your confidential material until the point of destruction. That is where Shred-it can help. Protect patient confidentiality with our best in class secure paper shredding and hard drive destruction services. Shred-it provides security-trained employees, leading edge technology and secure equipment to protect our customers’ confidential information. As the trusted choice of both small businesses and large organisations, Shred-it remains the industry leader in workplace privacy servicing sectors including governments, healthcare facilities, universities and colleges, as well as police forces, banks and intelligence agencies. Using their handheld technology, they are able to provide you with a full audit trail of the destruction of your confidential material from start to finish. Shred-it are working with Henry Schein to provide a secure compliant solution to you to ensure all confidential material is destroyed in a convenient cost effective manner at pre-negotiated reduced rates for Henry Schein customers.

We protect what matters.

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Student Foundation Year Dentist Practice Owner


• Secure Chain of Custody: vetted & uniformed staff, barcode scanning, Certificate of Destruction. No agency staff.

• Regularly scheduled or one-off services. • On and off-site services available.

• Shredded materials are 100% recycled. • Environmental reports detailing environmental accomplishments from using the service.


• FREE Data Security Survey to assess your needs and areas of risk.

• Secure containers in a variety of sizes.


• Secure destruction of paper, hard drives, media, uniforms, lanyards, bank cards and x-ray film.

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Software of Excelle 7 steps to creating a seamless patient journey

EXACT V13 dental software helps dentists create a reassuring and positive patient experience. Software of Excellence’s EXACT V13 is designed specifically to create a seamless patient journey at every touchpoint; before, during and after the appointment. The challenges faced in 2020 have, if anything, enhanced the importance of the patient experience and the use of technology to keep practice teams and patients safe. So, here’s a guide to seven of the most important steps in your patients’ journey with a few tips on how you can use your dental software to improve their experience. Step 1 - Easy to find Most people turn to the internet as the first port of call when looking for a service, so it makes sense for practices to be near the top of search engine results. To ensure a high search engine ranking, a website needs to be mobile responsive, have fresh new content posted regularly and have a good number of positive, visible reviews. Dental software modules can help gain and automatically distribute patient reviews to the most effective channels, reducing the onus on staff, and providing a constant stream of patient testimonials, which are the most powerful marketing tool a practice can possess. Step 2 - Easy to book online Being able to book an appointment online provides patients with a positive conclusion to their internet search and minimises the risk of them choosing a competitor practice. Practice managers have full control over which appointments are visible and available online and the booking system is fully integrated, resulting in a fast, streamlined experience for patients and a reduction in admin for the front desk team. Step 3 - Timely communication There are many ways to communicate with patients. Two of the most effective are text messages and emails, which can be used to ensure patients have all the information they need before they even arrive at the practice, including directions, COVID-19 safety information and any other specific instructions. This information can be sent automatically by your dental software at pre-determined times or whenever an appointment is booked. Helpful reminder texts sent prior to appointments will reduce FTAs, which are one of the biggest barriers to increased practice efficiency.


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Step 4 - Form filling at home

Step 6 - Contactless departure and payments

Step 7 - Automated follow-up

Reducing face-to-face contact does not mean providing a less personal or caring patient experience. On the contrary, EXACT V13 can help make your patients’ journey safer and smoother, by replacing many physical touchpoints with digital alternatives.


Post-appointment follow-up is a vital component in ensuring the patient is supported following treatment. It can also be used to ask for feedback and to ensure patients are aware of the date of their next appointment. Much of this process can now be automated, leaving the front desk team more time to give a personal service to the patients in the practice.


Speeding patients’ departure after their appointment also helps keep time in the practice to a minimum and speed up patient flow. Instant communication between front desk and surgery via EXACT enables the clinical team to send recall and treatment instructions to the front desk during the appointment. This seamless transfer of information means that future appointments can be booked, and contactless card payments can be taken quickly – which your patients will love.

Practice Owner

Self-check in minimises waiting time in the practice and is a real benefit to patients. A check-in QR code is automatically sent to your patient’s smartphone ready to be scanned at the terminal in reception. For those without smartphones or who haven’t been able to fill in their forms before arrival, a tablet can be made available for checking in and completing any outstanding information.


Step 5 - Self-check-in

Foundation Year

The COVID-19 pandemic brought the infection prevention benefits of electronic form filling to the fore, but there are also many other benefits with this process. A safer, more convenient, patient centred approach that streamlines process and reduces time in the waiting room can only be a good thing and its use is supported by recent research that revealed 60% of patients questioned preferred to complete forms electronically. A safe, convenient option for completing mandatory forms involves sending a link via EXACT’s patient portal prior to the appointment. This prompts the patient to update their information and consents and submit electronically, transmitting the completed forms directly and securely into the patient’s record. Not only is this more convenient and less stressful for patients, but it also reduces administration for front desk staff.

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The Confident Dentist Academy Training Specialist

Find out how great communication can improve business performance and your personal life. What results could you achieve? The Confident Dentist Academy is a training company specialising in world-class communication training for dental practices, dental practice owners, teams, specialists and organisations. Using the processes we teach, you’ll be able to improve your communication skills with staff and customers alike, creating cohesiveness, increase your leadership and credibility within the practice, responsiveness and rapport among your team. At The Confident Dentist Training Academy, our mission is to help dental professionals, like you, learn world-class communication skills, selling with integrity, personal development through the use of human needs psychology (NLP), and your years of experience in the profession. You’ll learn influence and persuasion skills to help your patients’ make the best choices available (rather than the cheapest), thereby increasing your private dentistry income. You’ll even improve your personal relationships among family and friends and you’ll learn about human dynamics and how to connect better with everyone you communicate with. These training courses are designed specifically for dental practices, uniquely combining the very best of skills, methodologies and expertise for achieving exceptional results.


Dr. Barry J Oulton

B.Ch.D DPDS, Founder of The Confident Dentist

Dr. Barry J Oulton B.Ch.D DPDS qualified from the University of Leeds in 1993, obtained his DPDS from Bristol University in 2001 and his Masters level at the Aesthetic Advantage in West Palm Beach Florida. Barry became a senior instructor for the Aesthetic Advantage both in the UK and US. He’s run two successful dental practices, was a vocational trainer for five years and has lectured for DMG in Germany, S4S on splint therapy and Septodont on pain and patient management. He still works clinically 3 days a week at the award-winning dental practice in Haslemere Surrey which he sold to the Portman Group in 2018. Barry has a passion for training others, is a coach and mentor to students, dental professionals and business owners. His 23 years as a clinical dentist and his ever increasing knowledge about people and psychology has led him to write several training courses that are guaranteed to improve people’s businesses, personal lives and increase the profits they work for.

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Student Foundation Year Dentist

Why join me on the Influencing Smiles training? • Compliments NOT Complaints

• More time off with the ones you love

• Increased treatment acceptance

• Increased practice income and take home pay

• Understand how patients buy and thus sell more complex treatment plans

• Build amazing rapport with patients, family and friends – better relationships

• Unlimited referrals and reviews

Practice Owner

• Increase job satisfaction – less stress

Brilliant course which has added value to my everyday practice. This training should be implemented at an undergraduate level. Dr Pavandeep Narwal

This has been the most inspiring and valuable course I have done not just in my professional career but in my personal life. I feel more confident, more empowered and buzzing to go back to work. Thank you Barry.


Dr Raquel Valentim Retirement

Exclusive 10% discount on course fees for Influencing Smiles

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Total Water Care Water Services

Ask us about your Henry Schein customer preferential rates

How can we help you to protect your business and employees? TWC are water hygiene & chemical specialists covering Legionella Risk Assessment to ongoing Chemical Treatments for Domestic water – giving you piece of mind when it comes to water. Total Water Care – the experience to make water work

Water treatment that works for you TWC has a comprehensive range of services, implemented by fully-qualified and knowledgeable staff who will swiftly resolve your water treatment issues.

Our core team have numerous years’ experience in the field of commercial water treatment and a proven track record of supplying cost–effective water treatments that deliver on cost and compliance. They consist of chemical specialists and water hygiene experts that help to develop total company–wide solutions for our valued clients. We then supplement this with skilled and professional customer care staff. Putting customers first We’ve founded a successful business on sound industry knowledge, commercial expertise and professional integrity. No two customers are the same, and neither are their requirements. Consequently, we devise and implement commercial water treatments to meet their needs, and their needs alone.


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Student Foundation Year Dentist Practice Owner

Why Total Water Care?

• Specialise in design, supply and installation of dosing and control equipment

• Bespoke programmes based on your practices’ needs • L8 Risk Assessment: TWC Survey - full analysis offering actionable route to your solution and suitable recommendations


• Comprehensive onsite services including initial risk assessment, monitoring and engineering work, ensuring full compliance

• Preferential rates as a Henry Schein customer Retirement

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