Sunday, August 29, 2010
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The Daily Dispatch
Small Business of Year expands despite economy Henderson Wellness Center adds urgent care clinic to services By LINDA GUPTON Dispatch Features Editor
Every small business owner knows what that knot in the stomach feels like when you’re considering taking the risk of expanding your business to offer something new or different in the marketplace. Dr. Brandon Taylor knew that fear well in the closing months of 2008 as he finalized plans for a major change in his business, just as the nation’s economy took a nose-dive into the worst recession in recent history. “It was very scary to undertake a new venture at that point,” he said. “I stepped out on a limb with what I thought was a good idea, but it was like opening a brand new practice all over again. We definitely reinvented ourselves.” Taylor’s courage has paid off. He and his staff were named 2009 Small Business of the Year by the Henderson-Vance Chamber of Commerce at its annual small business luncheon in May, and 2010 has been a growth year for the new urgent care center service. But it hasn’t been easy to go through change and expansion at a time when everyone else is pulling back or staying the course. Taylor, a South Hill, Va., native, moved to Henderson in 2002 to open his first chiropractic practice at 414 Dabney Drive. In January 2009, Taylor Chiropractic changed its name to Henderson Wellness Center, adding a walk-in urgent care clinic to its services. Kakeasha Richardson, a physician’s assistant, joined the staff, working under the auspices of a local primary care physician. The idea to add an urgent care center to his chiropractic
Daily Dispatch/ASHLEY STEVEN AYSCUE
Kakeasha Richardson, PA-C, takes a blood pressure reading from B.J. Hicks inside Henderson Wellness Center on Dabney Drive. practice occurred to Taylor after a conversation with a local hospital official where he learned about the shortage of primary care physicians in the area. “We were seeing a lot of simple health issues like sinus infections and urinary tract infections in our patients, where maybe the patient just needed
some blood work done or a urine sample checked,” he said. “With the primary care doctors focusing more on high blood pressure, diabetes, and other really life-threatening conditions, some of these smaller health issues were falling through the cracks because patients didn’t want to go through the long
Dr. Brandon Taylor believes that small businesses like his are the backbone of the American economy. “We’re able to offer services that are very personal and customer focused,” he said.
wait required to see a doctor.” Taylor was also looking for a way to diversify his income and set his business apart from the other chiropractic offices in the area. In addition to chiropractic services, he was already offering accupuncture treatment, along with treatment for back and neck pain and sports injuries. “I knew of five or six other chiropractors in the state who had added urgent care centers and most seemed to be doing well,” he said. Now, a year and a half later, Taylor feels more confident that he has made a good decision. “The first year was a real struggle because people didn’t
understand that we had a walk-in urgent care clinic in the office that was separate from the chiropractic office,” Taylor said. With some advertising and word-of-mouth recommendations, 2010 has seen a significant growth in the number of patients coming to the clinic, he added. “The big advantage is that it’s easy to get in and out fast. Our patients have at most a wait of maybe 30 minutes, which is much shorter than a traditional doctor’s office visit,” Taylor said. At the same time that the urgent care clinic opened, Taylor Please see WELLNESS, page 2
The Daily Dispatch
Sunday, August 29, 2010
Young entrepreneur doesn’t let sour economic news deter her from opening dream business By LINDA GUPTON Dispatch Features Editor
For any small business owner, getting a new venture off the ground can be a scary and overwhelming undertaking. But for Tania Norton, owner of the new Nails to Tails Dog Grooming business in Crossroads Shopping Center, taking on daunting challenges is nothing new. Norton and her brother, Viktor, were adopted by John and Christine Norton of Henderson six years ago when Tania was 14 and Viktor was 16. The Nortons already had two children, Joshua and Julleah, but had learned about Tania and her brother when the pair came to stay with the family under the auspices of the American Belarussian Relief Organization, which assists children living in areas contaminated with radiation from the Chernobyl Nuclear Plant accident. Tania and her brother were staying in an orphanage in Belarus at the time, and the Nortons felt called to offer them a chance at a new life in this country. Over the past six years, Tania, now 20, has not only mastered English and completed her high school education at Northern Vance High School, but she’s also found her niche in the business world. She opened her dog grooming business in July after completing an internship and training program with A to Z Pet Shop and Grooming in Oxford in addition to working on her own as a groomer from her home for a year. “I was scared of dogs at first, but in America dogs are so cute and people love them so much,” Tania said during a recent interview in her shop. “I was scared about starting my own business, but at the same time I was excited. It’s really been a dream come true.” Tania credits her grandfather, Ron Warren, with encouraging her to open the grooming shop, which also sells toys, clothing, collars, and other accessory items for dogs. He helped her negotiate the process of getting the necessary
Daily Dispatch Photos/ ASHLEY STEVEN AYSCUE
(At left) Tania Norton, owner of Nails to Tails Dog Grooming, blow dries a Maltese named Buddy inside her shop at Crossroads Shopping Center. Norton, who was adopted from Belarus in 2004 by a local family, hasn’t let the economic downturn deter her desire to pursue her dream of owning her own small business. (Below) Norton offers specialty grooming services including flea and tick treatments, tooth brushing, ear cleaning, and pedicures (with nail polish!), in addition to dog toys, clothing, collars, and other accessory items for dogs. permits and business license from the city. “In talking with customers, Tania has discovered a number of people from Henderson who have been driving to Oxford, Wake Forest and even Raleigh to have their dogs groomed,” said her mother, Christine Norton. “So there’s clearly a need for a grooming business in Henderson.” The shop’s grooming services range in price from $35 to $45, depending on the size of the dog. Extra services are also available, including flea and tick treatments, tooth brushing, ear cleaning, and pedicures (with nail polish!). Tania also stresses with her customers the health benefits of keeping a dog well groomed to prevent matted fur that can cause skin disease or overgrown nails that can cut into the pads of a dog’s paws and affect the animals ability to walk correctly. While its certainly not been the best of economic times to start a new business, Tania said she’s doing well, spreading word about the shop through friends and family, along with handing out bumper stickers and getting the word out on Facebook. She started out with 50 customers from her home-based business, but has already doubled that number to over 100 customers.
In addition to working at the shop from 9 a.m. to 5 p.m. Tuesday through Saturday, Tania also continues to hold down an evening job at a local fast-food restaurant, said her grandmother, Tammy Warren. “Tania is a hard worker. Over the last few years, she’s sometimes worked two or three jobs at a time and saved the money she needed to make this happen.” “She’s definitely a survivor,” added Christine Norton. Contact the writer at lgupton@ hendersondispatch.com.
GIRLS ON THE RUN OF VANCE COUNTY - an experimental afterschool program that uses the power of running to prepare girls for a lifetime of self-request and healthy living.
FROM PAGE ONE also more than doubled his office space to create an exercise and therapy area to work with his chiropractic patients. Coming off his best year ever in 2008, Taylor saw a decline of more than 20 percent in chiropractic visits in 2009, primarily because of the economy. “A lot of the care we offer in chiropractic is wellness or maintenance care. What we’re seeing now is that patients will come in when they’re in pain for four or five visits, but they don’t come back for the follow-up care.” Local dentists, who also promote preventive care, are seeing similar declines, he said. But Taylor believes that small businesses like his are the backbone of the American economy. “We’re able to offer services that are very personal and customer focused. Providing good quality care outweighs the bottom line at times when you know your patients on a personal basis,” he said. The advantage of being a small business for Taylor is the speed with which decisions can be made. “You
FOR YOUTH DEVELOPMENT FOR HEALTHY LIVINg FOR SOCIAL RESPONSIBILITY
Made possible through a partnership of the YMCA, Granville-Vance District Health Department & Henderson Junior Women’s Club. The program is open to any girl in 3rd - 5th grade. Registration is going on now through September 3rd. Register online at www.gotrvance.org or at the YMCA. Season dates are September 13 - November 18.
Two Sessions are being offered:
Monday and Wednesdays 3:45 - 4:45pm or Tuesdays and Thursdays 5:15 - 6:15pm. All sessions are held at the YMCA. Cost is $120 per girl. This cost covers a program t-shirt, all curriculum materials and a Girls On the Run water bottle.
Volunteers are also needed! For more information go to www.gotrvance.org or contact Julia Langston, Council Director at firstname.lastname@example.org or call Henderson Family YMCA at 252-438-2144. Dr. Brandon Taylor stretches the lower back of a patient at Henderson Wellness Center on Dabney Drive. don’t have to go through a bunch of red tape to make sure everybody approves it,” he said. But the small business owner also shoulders all the risk, he added. “At the end of the day, you’ve made the decision and you have to live with it.” Both of Taylor’s grandfathers owned small businesses and he knows that being a small business owner is
not just a job — it’s your life. “I’m married to my wife and I’m married to this practice, but the good thing is, I love both of them.”
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The Daily Dispatch
Making the move from home-based business to downtown storefront Dataforge owner Phil Hart decides the time is right to expand By LINDA GUPTON Dispatch Features Editor
Like many small business owners, Phil Hart started his computer sales and repair business working nights and weekends out of his house. Even in the best of economic times, signing a lease and making the commitment to monthly rent and utility payments for a new business can be a paralyzing thought, so starting from home is a common first step for many entrepreneurs who have the dream of owning their own enterprise. But in January, Hart took the plunge, quit his full-time job with another computer sales company, and moved his own start-up company, Dataforge, into commercial business space at 217 S. Garnett St. in downtown Henderson. Eight months later, he’s confident he made the right decision, despite the slow economic recovery and continuing predictions that the recession is not going away soon. Hart and his staff of three parttime technicians design and build custom PC computers for their customers, starting from scratch and adding features and components that meet the customer’s needs and budget. “When customers take one of our computers home, they can plug it in and be on the Internet checking e-mail within minutes,” said Hart. If a customer wants a computer for simple tasks like e-mail, Hart said, that’s totally different from a customer who wants to use the computer primarily for playing games, for instance. “We design a computer that fits each customer’s specific needs.” The company also repairs all brands of PC computers, in addition to offering website design and hosting services. Hart contracts with a design team to produce websites for clients, and is currently hosting sites
Daily Dispatch/ASHLEY STEVEN AYSCUE
Phil Hart, left, and Stephen Harp check out the wiring inside a computer tower at Dataforge. for more than 25 area businesses, including Granville Medical Center, the Henderson Family YMCA, Steele Creek Marina and William L. Stark & Co. “We’re seeing a lot of interest in our website design and hosting services right now because the Web offers a low cost way for businesses to advertise.” While Hart feels good at this point about his decision to quit his job and launch his own business, he said it’s no easy decision to know when the time is right to make that move. “I really just made the decision on faith,” he said. “I knew I had a loyal group of customers I’d already been working with who said they would follow me wherever I went. But it’s a hard decision to make. You know you still have to pay your mortgage and your light bill every month. But at some point, you just decide to do it, knowing that you might fail. But you don’t know until you try.” Hart said he’s definitely been
Your Hometown Drug Store Since 1960
Sunday, August 29, 2010
busy with work, but he’d like to be even busier. “Overall I’m happy with where we are right now, but I’m a perfectionist and I have very ambitious goals for where I want to be.” Hart said he’s seeing most of his work coming from government and non-profit clients, who seem to be the only ones right now who have money to spend on adding new computers. “In the past, we would have seen more small business people who were starting up new companies come in looking for help in setting up their computer systems. We’re not seeing that hardly at all right now.” He feels the biggest advantage that small businesses offer is the emphasis on personal relationships. “You can walk into a Walmart or a Staples, pull a computer off the shelf and take it to the cash register. But there’s no relationship,” Hart said. He prefers having that one-on-one contact with his customers where he can walk them through the process of deciding what type of computer
is best for them. “We treat everyone who comes in the store differently based on the computer needs they have.” The disadvantage Hart thinks he has as a small business owner is convincing larger companies that he can handle the computer services they need. Even though his company is small, Hart currently handles all the computer needs for the Department of Social Services for both Warren and Franklin counties, in addition to Franklin-Granville-Vance Smart Start. “We have the vendors and suppliers that we need to handle bigger projects,” he said, “but it’s hard to overcome that perception.” Hart’s next goal is to add video game sales to his offerings. He already has some games in stock and is looking for shelving to display his inventory, which he hopes to sell in the $10 price range. “I still have a lot of ideas.”
How important are small businesses to the U.S. economy? Small firms: • Represent 99.7 percent of all employer firms. • Employ just over half of all private sector employees. • Pay 44 percent of total U.S. private payroll. • Have generated 64 percent of net new jobs over the past 15 years. • Create more than half of the nonfarm private gross domestic product (GDP). • Hire 40 percent of high tech workers (such as scientists, engineers, and computer programmers). • Are 52 percent home-based and 2 percent franchises. • Made up 97.3 percent of all identified exporters and produced 30.2 percent of the known export value in FY 2007. • Produce 13 times more patents per employee than large patenting firms; these patents are twice as likely as large firm patents to be among the one percent most cited. Source: U.S. Dept. of Commerce, Bureau of the Census and International Trade Admin.; Advocacyfunded research by Kathryn Kobe, 2007 (www.sba.gov/advo/ research/rs299tot.pdf) and CHI Research, 2003 (www.sba. gov/advo/research/ rs225tot.pdf); U.S. Dept. of Labor, Bureau of Labor Statistics.
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The Daily Dispatch
Sunday, August 29, 2010
Local schools look for continued success Students and staff members in Vance County Schools are looking forward to continued success during the 2010-2011 school year. There are many things influencing this positive outlook. Among the 16 schools in the public school system, 14 schools met the state standards under the N.C. ABC Accountability Program. Two schools, Vance County Early College High School and New Hope Elementary School, were recognized as N.C. Schools of Distinction based on the excellent performance of their students on state testing administered in the spring of the 2009-2010 school year. Southern Vance High School and Northern Vance High School also made substantial gains in student performance, and have been recognized as N.C. Schools of Progress for last school year. An additional seven schools also have been tapped as N.C. Schools of Progress. They include Aycock Elementary, Carver Elementary, Clark Street Elementary, Dabney Elementary, E.M. Rollins Elementary, E.O. Young Jr. Elementary and Zeb Vance Elementary. Under the state accountability plan, Southern Vance High School also met “high growth” standards for its students’ performance in 2009-2010 on state endof-course tests in selected subjects. A total of 10 of the 16 schools also met the strict standards set by the federal government under the No Child Left Behind legislation. Under these guidelines, the performance of students on end-of-grade and end-of-course testing in grades 3-12 are judged by identifying students in groups or target goals. All target goals for a school must meet the federal standards for the school to satisfy Adequate Yearly Progress (AYP) requirements. If just one target goal does not satisfy requirements, the school is judged as not meeting AYP. This “all or nothing” accountability model makes it extremely difficult for diverse schools, with many different types of student groups or target goals, to make AYP. “We are very pleased with the hard work and resulting success our students and schools achieved last year,” said Terri Hedrick, public information officer for Vance County Schools. “We know there is room for improvement and all of our students and school staff members at all schools are committed to working toward more improvement for the 2010-2011 school year. “We are seeking continued and increased support from our community as we work toward assisting our students in being successful each and every day in the classroom and not just on state and federal testing,” she added. “We have strong support from many businesses, churches, civic groups, public services agencies and individuals. However, we could use more. We always need volunteer assistance in our schools, especially in having positive adult role models to mentor and tutor students. The children in our public schools are the future of Vance County, and it takes all of us working together as a community to help them have a bright future.” The school system also is excited about the opening of its newest elementary school. Clarke Elementary School opened its doors for the first day of classes Wednesday, to approximately 500 students. The school’s student population will include all students who formerly attended Clark Street Elementary School, as well as some students who attended Aycock, Zeb Vance and L.B. Yancey elementary schools. The large, state-
of-the-art school is capable of housing 773 students, thus allowing for expected growth in that area of the county. Clarke Elementary also is a Science, Technology, Engineering and Math (STEM) school, which will focus on these curriculum areas with additional opportunities for students. There also are plans to construct a new middle school on the same site as Clarke Elementary. This would give the county three middle schools to serve students. However, there is no time table at this time for the construction of the school. The Vance County Board of Education also has set into place plans to construct new multipurpose rooms at four local elementary schools. It is hoped that within the next year or so construction can begin on these facility additions with the use of Qualified School Construction Bond (QSCB) funds. The American Recovery and Reinvestment Act of 2009 established QSCB funds as an interest-free debt instrument for use by local education agencies in North Carolina. This federal funding could bring the school system almost $3 million to build the multipurpose rooms at Carver, New Hope, L.B. Yancey and E.M. Rollins elementary schools. With approximately $1.2 million in grant funding from the Golden Leaf Foundation, the school system is providing Dell Latitude laptop computers for all ninth and 10th-grade students in the four local high schools. Students and their parents have already attended training sessions for use of the laptops and have been issued their new computers. All high school teachers have received the same laptops and have participated in training to ensure the most effective use of the computers as an educational enhancement tool each day in the classroom and at home. Students will keep their laptop throughout the school year. They will be reissued the same laptop by the beginning of each school year through their high school career. Each year, incoming ninth graders will receive new laptop computers to use during their high school experience. In two years, all high school students will have laptop computers. “Our Innovate Project involving the high school laptop computers helps us to expand our services to our students for 21st century learning practices,” Hedrick said. “It is important that we provide the best possible technology opportunities for our students at all grade levels. We must assist our students in being competitive now and prepare them to be competitive in the future in an ever changing global society.”
Daily Dispatch Photos/ASHLEY STEVEN AYSCUE
(Above) Assistant principal Crystal Richardson watches as students exit the bus to begin the school day at Clarke Elementary School Wednesday morning. (At right) Third grader Qua’Nasia Wilkerson looks over her pencils to see which ones need sharpening. (Below) Third grade teacher April Abbott writes out student suggested classroom rules on a smart board.
Charles O. Pulley Vote Sheriff of Vance County
Over the past 20 years Vance County has progressed and we have seen changes take place. With the abundance of water with Kerr Lake, internet access, Interstate 85 and the promise of high speed rail. We must continue to progress in our Law Enforcement efforts and responsibilities. When elected Sheriff I will implement programs to address the ever changing security threats, and trends in criminal activity. The Vance County Sheriff’s Office must have a vision of excellence, forward thinking and progress. I believe it is the job of the Vance County Sheriff to partner with all entities in our community including businesses, schools and all citizens to make absolutely sure everyone is safe and secure as possible. It is absolutely essential that every employee of the Vance County Sheriff’s office keep abreast of the ever changing laws and procedures. That is the reason I raise this issue so you will know in advance the difference I’ll bring to the Office of Sheriff. I’ll serve to be proactive in all safety issues for our citizens. The following are just a few of my plans I will implement when elected Sheriff. We must continue to grow and progress and improve the quality of life for our citizens. To see more of my ideas and plans please visit my website at www.charlespulleyforsheriff.com Security/Threat assessment - Security assessment for businesses would include putting together a well thought out plan to address all emergencies should it be natural or man-made. G.R.E.A.T. – Gang Resistance Education and Training offered to Elementary and Middle School students to educate students how to resist becoming involved in gang activity. Proactive Criminal Enforcement Team-To seize money and drugs from drug traffickers who transport millions of dollars of U.S. Currency and drugs into and through our County every day. Let’s let the drug traffickers pay for equipment and vehicles for the Sheriff’s office and relieve the burden from the honest tax paying citizens. Citizen advisory board - Citizens from all over Vance County would meet with the Sheriff to express their views about problems and concerns in their particular communities. (Paid for by committee to Elect Charles O. Pulley Vance County Sheriff)
The Daily Dispatch
Sunday, August 29, 2010
(Above) Vance-Granville Community college offers an affordable, accessible way for many people to pursue the education needed for a new career path. (Below) VGCC College Liaison Reba Bullock (right) talks with Granville Early College High School students on the grounds of the college’s South Campus during student orientation.
Community college offers job training and the education needed for new career paths The educational and training services provided by Vance-Granville Community College (VGCC) have been in high demand lately, as many adults seek to prepare for new jobs and adapt to the changing economic conditions. Meanwhile, young people look to the college as an affordable, accessible way to start their higher education or to enter a global workforce that demands more than a high school diploma. The quality of services that the college provides to the people of Vance, Granville, Franklin and Warren counties received positive reviews in a recent state report card. VGCC met or exceeded all eight of the N.C. Community College Performance Measures for 2008-2009, according to
the 2010 Critical Success Factors report from the N.C. Community College System office. Among other statistics, the report showed that 98 percent of VGCC students said they were satisfied with their education, while 93 percent of businesses served by VGCC reported that they were satisfied with the customized training the college provided. The college maintains close ties to local businesses and takes a leadership role in the community. Vanessa Jones, the college’s vice president of community and economic development, is currently serving as chairperson of the HendersonVance County Chamber of Commerce board of directors, and George A. Henderson, the dean of VGCC’s Warren County
Campus, recently became president of the Chamber of Commerce of Warren County. The college adopted a new slogan in 2010: “Your Gateway to Endless Possibilities.” The past year saw the college add two “possibilities” to its curriculum program offerings. First, in 2009, VGCC, Wake Technical Community College and the Kenan Institute of Private Enterprise at UNC-Chapel Hill formed the North Carolina Consortium for Logistics Education (NCCLE). The consortium offers a two-year associate degree in global logistics technology and related certificates, either on-campus or online. Students prepare for careers in the growing logistics field, as they learn about connecting economies and tracking the flow of materials, inventory, and information through domestic and international supply chains. Another program introduced in 2010 is the entrepreneurship degree, which will prepare students to open and grow their own businesses. Of course, jobs have been the primary concern of citizens and businesses in the past year. In 2009-10, VGCC participated in North Carolina’s new JobsNOW “12 in 6” training initiative, which has provided training that can be completed in six months or less in a dozen high-demand occupations. At VGCC, students could choose from three JobsNOW opportunities, all focusing on jobs in the health care field: nursing assistant (CNA), phlebotomy and medical billing and coding. Progress was seen during the year on three aspects of VGCC that are quickly growing. First, the Early College program
expanded when high schools in Granville and Franklin counties joined Vance County Early College High School and Warren Early College High School. At the four schools that VGCC operates in partnership with four local school systems, students simultaneously complete both a high school diploma and a two-year college degree (or up to two years of collegetransferable credit) over a five-year period. The college’s music program also grew, as the Vance-Granville Community Band continued to entertain local audiences, and the college hosted the first North Carolina Community Band Festival in April. VGCC also awarded its first music performance scholarships to four students. Finally, the VGCC Vanguards athletics program introduced women’s volleyball, joining men’s basketball and golf as NJCAA-level sports. Even as they are busy responding to all the needs of the present, college officials must also look ahead to what the region’s future may hold. In 2010, the VGCC trustees adopted a new strategic plan for the college after a deliberate process that included gathering input from citizens. “The goal of the planning process is to identify local economic, social, cultural and educational needs, and then to develop educational solutions to meet those needs,” said VGCC President Randy Parker. “Through this process, we have formulated new vision and mission statements and six new goals that will help lead the college in its programming as we enter the second decade of the 21st century.”
Celebrating 30 Years of Serving our Community 1980-2010 Henderson Family YMCA
The Y is about changing lives for the better. For the first time in 43 years, the Y is unveiling a new brand strategy to increase the understanding of the impact our organization makes in the community, so that more people take advantage of the YMCA. We hope it will be apparent that everything we do is designed to: Nurture the potential of children and teens - YOUTH DEVELOPMENT Improve health and well-being - HEALTHY LIVING Motivate people to support their neighbors and the larger community - SOCIAL RESPONSIBILITY 252-438-2144
The Daily Dispatch
Sunday, August 29, 2010
Maria Parham Medical Center strives to put patients first despite economic downturn Maria Parham Medical Center has been “turning it up a notch” over the past year, caring for patients in ever more attentive and high-tech ways. In addition, the medical center is empowering its 700 employees to reach new heights in their careers, while developing new and better services for the local community. Like many other enterprises, the medical center has felt the effects of the recession and the tough economy, while always remembering that patients come first. The hospital is partnering with a number of organizations to assist with the challenges that face all hospitals. These organizations include the N.C. Hospital Association’s Center for Quality and Patient Safety, the Southern Atlantic Healthcare Alliance and Premier Inc. (for group purchasing/cost savings), and clinical partners like Duke Medical Center (oncology and infection control). The Heartburn Treatment Center and two new medical specialities — rheumatology (dealing with conditions of the joints, muscles, and bones) and nephrology (dealing with the treatment of kidney diseases) — highlight the new services introduced to the medical center over the past year. Patient care services that saw significant upgrades recently include gastroenterology (spyglass technology), wound care (a new facility), and women’s diagnostics (digital mammography). Hospital-wide upgrades include new patient monitoring hardware, as well as continued progress toward completion of the electronic medical record (EMR) project. The EMR project will take several years, but the end result will be a nearly paperless patient medical record which should reduce errors and enable more effective care to be delivered. Health-care quality initiatives are always a focus at Maria Parham Medical Center. Core Measures, a set of Medicaid/Medicare disease/treatment-specific quality indicators, is a priority at the hospital. Statistics for how the hospital treats heart attacks, congestive heart failure, surgical procedures and pneumonia are just a few of the items that are tracked on a daily basis. The great news is that Maria Parham has continued to have excellent results and has seen steady improvement over the past year. Other initiatives include patient satisfaction, stroke awareness and even improving the overall health of employees through both the H.O.W. Program (Healthy Options that Work) and Red Apple Recognition for the medical center’s food services. The Heartburn Treatment Center is a new venture for the hospital. With the assistance from the nationally known Legato Medical Systems, Maria Parham Medical Center is able to offer the highest quality treatment for people with gastroesophageal reflux disease (GERD). Every year, the medical center’s board of directors and the management team develop plans based on the health-care needs of the local community. Physicians representing rheumatology and nephrology were two of the needs that were recognized. Thanks to aggressive recruitment, the hospital was able to bring a rheumatologist, Dr. Joseph Shanahan, and two nephrologists, Dr. Ihab Zaggout and Dr. Tariq Abo-Kamil, to the area. With the addition of Dr. AboKamil, the hospital hopes to begin inpatient dialysis in the upcoming year. In total, 25 physicians were added to the medical staff in 2009-2010. Additionally, pediatric dentistry is planned to begin at the hospital in 2011. Maria Parham Medical Center has offered mammography screening for years; however, the new digital mammography upgrade allows the Women’s Diagnostic Center to offer state-of-the-art screening that rivals that of any other hospital. New stereotactic technology enables general surgeons to provide the most sophisticated care available in the area if a patient’s screening indicates that need. Radiology had also up-
Daily Dispatch Photos/ASHLEY STEVEN AYSCUE
Like many other enterprises, Maria Parham Medical Center has felt the effects of the recession and the tough economy, while always remembering that patients come first. Over the past year, the facility has looked for ways to care for patients in more attentive and high-tech ways. graded to a picture archiving and communication system earlier in 2009, allowing all images to be seen and stored digitally. The medical center’s GI Lab has long been recognized as a leader in providing excellent gastrointestinal services including colonoscopies, endoscopies and bronchoscopies. With the addition of spyglass technology, gallstone removal can now be done using a minimally invasive laparoscopic procedure, as opposed to traditional open surgery, which can sideline a patient for up to four weeks. Orthopedic surgery is breaking new ground too. With Drs. Raphael Negron, Scott Buckel, and Michael L. Zilles anchoring this growing service, patients have access to expert orthopedic care, whether for sports medicine-related injuries, joint replacement needs, shoulder and carpel tunnel repair, or a variety of other bone and joint conditions. Being able to perform minimally invasive surgery is one indication of the sophistication of a medical center. Maria Parham Medical Center’s obstetricians excel at gynecological surgery that no other hospital in the area is able to deliver. Speaking of deliveries, it is projected that the lullaby that plays over the public address system whenever a baby is born at the hospital will be heard even more as the Premier Women’s Health Professionals group sees additional patients in the region. Maria Parham’s Wound Care Clinic recently received a new name and, more importantly, a new facility to aid in its treatment of those with acute and chronic wounds. Renamed The Regional Wound Care Center at Maria Parham Medical Center, the new facility is dedicated specifically to wound care and offers more space for the rapidly growing service. Another area that has seen tremendous growth is Oncology. The Oncology Center at Maria Parham Medical Center consists of medical (chemotherapy) and radiation cancer treatment units. The center is a Duke Medicine affiliate and continues to offer traditional treatment options, along with advanced clinical trials. The most exciting news for the Oncology Center is the renovation and addition of the Medical Oncology Unit that will more than triple the size of its current space. Construction has already started and is scheduled to be completed this year. The 2009-2010 year also saw a continued effort by Maria Parham to reach out to the community. Several new support groups
Jean Moseley (left) and Brenda Southerland are pictured with the new digital mammography equipment installed this year at Maria Parham Medical Center. The new digital upgrade allows the Women’s Diagnostic Center to offer state-of-the-art screening.
were formed or revamped, and the “Lunch & Learn” educational sessions were expanded from quarterly to monthly. The Breast Cancer Support Group was refocused to include all forms of cancer that affect women, and a Caregiver Support Group was also formed. A pre-operative orthopedic rehab class was established to help those patients facing joint replacement surgery. A prostate cancer screening, physical exams for high school athletes and work with Vance County Schools on career awareness, in addition to a community weight loss challenge were other examples of the hospital’s community involvement. The Maria Parham Foundation has added new board members and is excited about celebrating the hospital’s 85th anniversary in 2011. Maria Parham Medical Center also continues to achieve financial stability. The hospital strengthened its financial position, received a credit rating upgrade, and was recognized by a recent Cleverley and As-
sociates Study. This placed Maria Parham in the top 17 percent of hospitals nationally when comparing its average costs to similarly sized facilities. The medical center placed in the top 13 percent of hospitals nationally when comparing its average charges to similarly sized facilities. A further indication of the gains the hospital has made is the increasing commitment to capital equipment and technology that enables it to stay abreast of the latest medical breakthroughs. These are just a few of the items that have kept Maria Parham Medical Center and its staff on the move over the past 12 months. There are considerable challenges for hospitals in today’s rapidly changing health-care environment, but with the support of the medical staff, the leadership of an excellent board, the selfless contributions of the volunteers, and the dedicated efforts of its tremendous employees, the future is bright.
The Daily Dispatch
Sunday, August 29, 2010
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Advertise your Health & Medical services on this Directory page. The page runs the 1st Sunday of each month. Call 436-2820
The Daily Dispatch
Sunday, August 29, 2010
Steakhouse plans mid-September opening By LINDA GUPTON Daily Dispatch Features Editor
Ribeyes Steakhouse, which is in the process of renovating the former Silo Restaurant on Graham Avenue at Ruin Creek Road, is tentatively planning a mid-September opening date for its newest venture. The company is interviewing for 50 full and part-time employees, according to Gabriel Baker, marketing consultant for the company. “We have handed out close to 1,200 applications and have received approximately 400 completed applications,” she said. While an applicant who has prior restaurant experience is a plus, she said, the company does have a training program that all new staff members will participate in. “Often, we’ll hire based on personality and an applicant’s customer service skills because we know we can train someone how to cook or how to deliver food to the table.” Baker said a steady stream of visitors have stopped by throughout the summer as the renovation work has progressed. “Because the building is so special to the community, we’ve had a number of people stop by to see what we’re doing to ‘their’ building. We were drawn to that location because we loved the look of the building and the history related to it, so we’re doing everything we can to preserve those aspects.” The dining room at the Henderson Ribeyes Steakhouse will seat approximately 100 and is non-smoking. All Ribeyes Steakhouses have a private
Daily Dispatch Photos/Ashley Steven Ayscue
Ribeyes Steakhouse has received approximately 400 applications for the 50 full and part-time jobs the restaurant will bring to the area when it opens in mid-September in the former Silo Restaurant location. (Below) A view of the main dining area that will seat 100 customers. dining room known as The Angus Room that is available for special occasions, meetings or seminars, Baker said. Henderson’s Angus Room will be one of the largest in the Ribeyes chain, holding 50 people comfortably.
The entire kitchen area of the restaurant has been gutted and all new equipment will be installed. The staircase that was once a prominent feature of the interior of the building has been turned to create an open view all the way back to the kitchen, Baker said. An open grill area will be created where diners can watch as their food is prepared. The wing off the right side of the main dining area has been revamped into the bar. The Ribeyes Steakhouse menu includes ribeye steaks; grilled, boneless chicken breasts; grilled shrimp; grilled pork chops; grilled tuna or salmon; steamed vegetables; and baked potatoes or sweet potatoes, served with a salad bar and Texas toast. The children’s menu includes grilled chicken fingers, grilled shrimp bites and grilled cheese sandwich. All children’s plates are served with choice of potato or potato crisps, Texas toast and a pickle spear. Both a lunch and dinner menu will be served. The restaurant offers only choice, mid-western grain-fed beef from Omaha Steaks. Their ribeye steaks are cut from only Angus beef cattle, which are bred
for superior marbling and texture. All Ribeyes Steakhouse beef is aged for 21 days for tenderness and is shipped fresh, never frozen. Finally, each cut is trimmed of excess fat prior to grilling. Ribeyes Steakhouse cooks actually come out from behind the grill to take the food orders to ensure all meals are cooked to customers’ specific requests, Baker said. David Woodlief from Henderson has been hired as general manager for the restaurant. “He has a great personality, great managerial skills, and the excitement and drive we look for,” said Baker. Ribeyes Inc. is located in Snow Hill and opened its first location there in April 2003. Since then, the company has added seven additional locations in eastern North Carolina — Williamston, Beaufort, Cape Carteret, Clinton, Louisburg, Nashville and New Bern. The Henderson location will be its eighth new restaurant. “We couldn’t be happier that we are coming to the great city of Henderson and we look forward to ensuring everyone who visits has a unique and satisfying dining experience,” said Horace Liles, president of Ribeyes Inc.
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Special section featuring stories and photographs on progressive moves taking place in the Tri-County area