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workshop management

its workshop operation with five new bays. This will enable the company to increase its productivity further by organising the bays into specific areas of activity. Some bays will serve as welding and fabrication areas, others will be dedicated to repair work and body refurbishments, and others to finishing, valeting and polishing vehicles before they are delivered. ‘Our aim is to keep as much as possible in-house so we use the Delphi system for diagnosing engine and chassis repairs,’ explains Spencer. ‘The new bay fit-out will include an inspection pit and a brake tester, and we already have a Summers mobile lift. We fit all ancillary equipment, such as radar, cameras, and specialist lighting on site as well as sign-writing. The only service we don’t currently provide on our premises is vehicle painting, but ultimately the aim is to bring that in-house too.’ Looking to the future, Spencer believes that the return of apprenticeship schemes is good news for the industry, and RVS has apprentices throughout the business. ‘We have developed a good relationship with a local school and currently, have four apprentices who are ex-pupils. We visit careers fairs, take a refuse truck and talk to the students about what’s involved. The students love the handson, practical nature of what we do, and they are surprised by the level of engineering, design technology, and maths that goes into building and operating bin lorries.’ The company is also planning to continue its accreditation journey and drive to improve and by the end of April 2018 hopes to have achieved IRTA Workshop Accreditation. ‘This will rubber-stamp our

efforts to maintain best practice across our workshops as well as across our field engineer maintenance and repair services. ‘In terms of adhering to best practice, we have also applied for Van Excellence certification from the FTA. The Van Excellence Code covers everything from driver licensing, competence and behaviour, to vehicle equipment and maintenance, vehicle standards and safe working environment.’ Spencer believes that getting all these processes and procedures in place is crucial for RVS to fulfil its future plans. 'It has given us a solid foundation and framework from which we can expand our operations, while still maintaining the high standards that our customers are accustomed to. Ultimately, we would like to open satellite depots in North London and Exeter to provide enhanced regional coverage for our preventative maintenance and field service customers. The Gloucestershire premises will then serve as a super centre and a base for truck sales, administration, and a hub for training.'

We do hire too March 2018 LAPV 27

LAPV March 2018  
LAPV March 2018