BUILDING ON OUR SUCCESS Congratulations Karen Jackson, Regional and Registered Manager Karen received multiple nominations for this award. Nominees, myself and the board recognise the terrific contribution that Karen has made not only establishing the East regional office but also her work building the working practices of all regional offices. From developing sales to building operations manuals Karen is always proactive, always has an opinion and always says yes to a challenge. Her biggest achievement recently was managing both the North and the East region delivering target busting performances with both teams. Karen has been a great part of building Helping Hands and is pivotal to our continued growth. Look out for Karen’s next projects as she champions, amongst other things, Business Development in the Live-in department. Rob Farnworth, Group Operations Director
LISTENING AND UNDERSTANDING Congratulations Jonathan Trinder, Hourly Carer I chose Jonathan as he represents one of our core company values of Listening and Understanding. Recently we received a fantastic compliment from the wife of a former customer who has passed away. Jonathan was diligent in his appropriate support to the bereaved wife and he demonstrated the true impact that a Carer can have on touching the lives of not only the person they support but also their family. Jonathan was also nominated by a colleague and also his Manager because he is very kind and caring and he follows policies and procedures. Jonathan thoroughly enjoys his role as a Carer and his customers look forward to him going. He provides high quality care, is attentive and listens to what the customer wants and then delivers in a really professional way. He is a true credit to Helping Hands. Samantha Grabham, Director of Hourly Services
FOCUS ON PEOPLE Congratulations Ana Gomes, Live-in Carer Ana was nominated by the son of her customer as Ana made a huge difference to the whole family in the last days of his life. Ana’s Focus on People was outstanding, developing a very strong connection with her customer and slotting seamlessly into the family during those precious but difficult days. Meeting Ana has been a highlight of my year as she embodies everything that Helping Hands stands for. I have the greatest admiration for Ana – she makes a huge difference to those around her. Karen Rayfield, Director of People and Performance