Limited Edition
Gill on Reception got so frustrated recently, that she wrote the following poem about the issue:
Human Resources Division
A Plea from Gill on Reception! When you are working on Reception, you constantly strive to give a professional image of the company. It is therefore very important that you know where employees are (ie if they are on holiday, or out of the office for the day). It also avoids having to keep other callers waiting to be answered while you phone around and try and find someone – only to discover that they are sunning themselves on a beach somewhere, and won’t be back for 2 weeks! This is exactly why we ask every employee to complete the Movement Sheet (which you will find on the M Drive, under Movements 2009). Please ensure that you keep the movements sheet as up to date as possible, so as not to cause any more time wasting, poor service or premature grey hairs!
Reminder from HR: Please will all employees remember to keep the HR department up to date with details such as: • Home address • Telephone number • Emergency contacts and their telephone numbers • New medical conditions • Change of doctors or any other changes to your personal circumstances or details. If you are a member of the pension scheme, and your nominated beneficiary changes (ie the person that would benefit in the event of your death) it is very important to let us know this also. Thank you
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Movement Sheets You know that lady on reception? Who has to use her powers of detection? “Are they in or out?” she would say A ritual she carried out everyday. The movement sheet is never complete But customer’s requests she still had to meet So a solution must be sought Send an email is what she thought Asking staff to please complete That flippin ‘M drive’ movement sheet! In response to this, Yvonne (who also sometimes works on reception to cover for Gill) came up with the following:
Dear Gill I understand completely how you feel And the reason you put out your appeal. If everyone took a turn on the desk They also would fully understand your simple request! Is so and so there? To find out is our task It can’t be too much to ask If we don’t know then customers face Delays whilst we ring round to chase ‘I Dunno’ is a good reply But we can’t say that, so we try and try To seek them here, to seek them there No wonder it drives us utterly spare! And then we find out at the end of the day They are on a beach, somewhere far away! If they don’t fill in details day to day We should plan to make them pay What about a tannoy call with their name? Then add it to a list of shame This could be placed in a prominent place So they can all be utterley disgraced Or we could line them up on the front lawn And shoot them all at the crack of dawn No? Then we could ask for some training It’s called: ‘Smile, with no complaining!’