Nationwide REO Brokers, Inc.
Knowledge Collaboration Integrity Results.
25 Braintree Hill Office Park, Suite 401 Braintree, MA 02184 (781) 849‐0900 www.nreob.com
OVERVIEW Nationwide REO Brokers is a Real Estate Owned Asset Nationwide REO Brokers i R lE O dA Management company that was incorporated in 2002. Our corporate headquarters are located in Massachusetts with other branch locations around the country.
Our company prides itself on personal contact and hands‐on management. Our senior managers have been routinely called upon to lead discussions and training sessions for our clients and within our vendor communities. Our executive team stays involved in both our operations and client relationships. We are committed to providing superior service to our clients with our hands‐on approach; this includes sales teams comprised of asset managers and support staff that manage our national broker and vendor networks. t k In I addition, dditi our affiliated ffili t d partners t i property in t preservation and closing, enable Nationwide REO Brokers to offer a full suite of services.
OVERVIEW Nationwide REO Brokers, Inc. (NREOB) is a full service national asset management company that provides comprehensive, streamlined services using some of the most progressive strategies in the industry. NREOB is a true outsource resource that is committed to engaged and collaborative partnerships with our clients. NREOB has h achieved hi d healthy h lth growth, th through th h a forward‐thinking f d thi ki and d highly hi hl innovative philosophy. In the dynamic and ever‐changing default industry, NREOB utilizes its depth of resources to remain informed and adept at taking advantage of new technology trends. Our tailored services and processes are designed to meet client requirements, yet remain flexible and scalable to take advantage of industry changes. NREOB is dedicated to identifying emerging trends in the REO, Rental and Property Management industry; we’re constantly looking beyond the standard to recognize increased efficiencies, enhancements and cost savings for our clients. We understand the value of continually measuring results, as well as improving processes, quality and security controls. The possibilities that could spring from a strategic relationship with your organization are exciting to consider. NREOB would seek to bring together our combined knowledge, experience, confidence and commitment to achieve a new vision for your default management process. This statement is intended to provide you with an overview of the following: • • • • • • •
Our Knowledge Our Technology Our Services Affiliated Services Risk Management Executive Biographies N t St Next Steps
We are pleased to present this statement and look forward to discussing in more depth, how our services could benefit your organization and to understand how together we can advance the interests of both our organizations. Please let me know how we can best address any questions you may have. have Best regards, Nationwide REO Brokers, Inc.
Nationwide REO Brokers delivers to our clients the confidence of industry knowledge and experience through our asset management team, our national vendor network, and our systematic yet flexible approach to property and asset management.
OUR KNOWLEDGE As an REO outsource A t company with ith extensive t i experience i working for some of the world’s largest national mortgage lenders and servicers, NREOB’s team has the proven knowledge, experience and skills necessary to perform at the top of the industry. NREOB has been involved in developing and implementing some of the most comprehensive REO performance matrices in the industry and has a track record of being a top performer in this environment. NREOB is an organization of people that brings with it decades of combined knowledge, experience, skills and resources built to deliver the highest level of service in the default management industry. Our management team is made up of proven professionals who bring with them their records of performance. In addition to our asset management team, clients have the support of NREOB’s dedicated business, technology, financial and reporting staff, all of which are well versed in default management process. We maintain a constant program of training and learning, grooming our less experienced staff and consistently updating our team.
Knowledge Collaboration Integrity Results. We believe in continuing education, and take advantage of our memberships in industry associations such as; MBA, MBA REOMAC, REOMAC NAR, NAR AREAA and NAHREP. NAHREP We actively participates in regional and national industry trade events and conferences to stay informed of the latest industry news, laws and regulations, compliance, trends and technology. In addition, we provide in‐ house training sessions geared towards improving our quality of service, communication skills and process management. This collaborative base of knowledge breeds the confidence to be proactive in asset management and problem resolution, allowing us to constantly adapt to the ever‐changing REO industry. We recognize and address potential issues in REO property management before they become major issues in order to minimize exposure and maximize the financial return.
OUR KNOWLEDGE Over the past eleven years, we have researched and selected the best real estate agents and brokers from across the country and trained them in our policies and procedures. Our brokers must be licensed, insured, associated with at least one MLS, and provide a minimum of two verifiable references before they are approved to work with us. They must meet stringent requirements, and adhere to all local, state, and federal laws, regulations, and established realty management practices. Over time, we have the ability to track broker performance based on several criteria. Members of our external team also include experienced appraisers, appraisers attorneys, attorneys escrow and title companies, property preservation companies, contractors and other real estate professionals. Our clients enjoy the personal communication with our knowledgeable team, and benefit from all of the services and expertise provided by our national network of industry professionals that has been integrated with the NREOB system.
With our unique approach, depth of knowledge and national network, NREOB is your true outsource resource. Our quality assurance program is responsible for qualifying and validating all of our brokers as well as our contractors who must also meet licensing and insurance requirements and who must follow specific pricing and bidding guidelines for security, preservation, and repair work. NREOBâ€™s vendor reimbursement program, which verifies and promptly process payments to brokers for asset management related expenses, has established t bli h d significant i ifi t confidence fid with ith our brokers b k and d vendors d who h trust t t us to reimbursement them in a timely manner. In turn, they provide us with exceptional service and prompt responses to our requests. NREOB encourages personal communication, however all property information is available online 24/ 7 via our Asset Management System. We rely upon our staff staffâ€™ss expertise, expertise knowledge and professionalism. professionalism We are confident that you will, too.
By utilizing our experience combined with state‐of‐the‐art technology, our team provides clients with a highly efficient and effective REO process but also continually seeks ways to improve through innovation.
OUR TECHNOLOGY We maintain a staff of IT professionals dedicated to smooth, uninterrupted service and communications. NREOB is constantly seeking to improve its capabilities and efficiencies through technology. technology For example, in 2005, we launched a custom, proprietary, web‐based database to handle our core business processes and to provide clients with seamless access to real‐time property information, values, statuses, reports and messaging tools. In 2010, our team engaged with a variety of technology consultants implementing and developing enhanced security and more detailed security protocols. Generally, our clients work hand‐in‐hand with our project managers and database engineers on data integration and a report plan that meets their requirements. Over time, we use analysis of our data to uncover trends that often lead to new efficiencies.
A t Management Asset M t System S t (AMS) NREOB has developed a proprietary, Asset Management System. The system provides an environment where NREOB, its clients and vendors can view the status of properties and submit relevant forms, data and messages for those properties. AMS provides clients with real‐time access to all of the information on their properties, including BPOs, appraisals, repair orders, associated brokers and contractors, listing information, documents and offer details. In addition, the system includes communication tools for asset managers to send and receive messages with clients and vendors in order to facilitate the sales process. The web‐based system is accessible 24 x 7 by secure login. NREOB has designed this application to facilitate asset and property management in a way that contains cost, reduces property listing time, time and delivers improved service levels. Clients have 100% transparency into the status of their properties.
OUR TECHNOLOGY The system offers a dashboard‐like homepage that is tailored specifically to each client, listing all open and recently sold properties and displaying any messages or alerts pertaining to specific properties that may require an action or response.
At a high level, the system features: g , y • • • • • • • • • • •
Online broker assignment of properties. Easy access to forms and policy information. Access to electronic copies of important property documents. Event and Status history on property records. Occupant, Lease and Rent Roll Reporting Offer Management Tools. Electronic BPO and appraisal data. Management of property repair data, security, preservation, and maintenance. Online delivery of values, marketing plans and offers to clients. I d th In‐depth reporting capabilities. ti biliti Task based system that drives pipeline management
Reports NREOB has the capability to create any number of regular and custom reports, depending upon client requirements. New clients work with our project manager and database developer to examine and map fields, define report requirements and determine the regular reports to be delivered on a scheduled basis. Our asset management team has the capability to run numerous client reports from a system Dashboard page. Custom client dashboards can be created to meet specific client requirements. requirements We have designed our database system to facilitate REO property management in a way that contains cost, reduces property listing time, and delivers improved service levels. The AMS provides cutting edge REO property management technology without losing the personal service that NREOB is known for. The AMS resides on servers owned by and housed at NREOB. The system is written in ASP.NET on a .NET framework and is designed for future enhancements and scalability.
NREOB’s commitment is to provide superior service to our clients and to maintain its record as a top performer in the industry.
PORTFOLIO MANAGEMENT FOR INVESTORS Managing a real estate portfolio requires a significant amount of time and investment expertise. Allow our asset management team to optimize your investment returns and save you time. We ensure quality results through focused management strategies and dedicated resources.
Residential and Commercial Assets Residential and Commercial Assets Cash Sale Disposition Strategy Contract for Deed Disposition Strategy Turn REO properties into rental income Occupant, Lease and Rent Roll Reporting Online vendor assignment of properties Online vendor assignment of properties Includes active network of 20K agents Easy access to forms and policy information Access to electronic copies of important property documents Event and Status history on property records Event and Status history on property records Offer Management Tools Electronic BPO and appraisal data Management of property repair data, security, preservation, and maintenance Online delivery of values marketing plans and offers to Online delivery of values, marketing plans and offers to clients In‐depth reporting capabilities Due diligence on taxes Task based system that drives pipeline management
Website: www.nreob.com Phone: (781) 849‐0900 Email: firstname.lastname@example.org
CONTRACT FOR DEED DISPOSITIONS Our Contract for Deed (CFD) disposition strategy is particularly attractive to individual buyers and other investors, who are looking to own a home that is not otherwise available to them. Our typical contract terms include an affordable down payment and low monthly installment payment over a term of 20 years and based on state regulated allowable interest rates. All buyers are required to provide proof of income and a credit report in order to demonstrate the ability to make the down payment and the monthly payments. payments
Initial property inspections and securing Initial property inspections and securing Refined pricing strategy based on market rents Online advertising Toll free access to sales department Screening and qualification process Standardized land contracts Certified down payment funds Closing coordination Post‐sale tracking and payment history Streamlined coordination with national compliant Streamlined coordination with national compliant servicer All improvements, taxes and insurance are the responsibility of the buyer
Website: www.nreob.com Phone: (781) 849‐0900 Email: email@example.com
Our expertise includes all aspects of property asset management—cradle to grave—from evictions and pre‐foreclosure evaluations, to preparing a property for market, to establishing marketing strategies, to negotiating offers, to managing contracts, to coordinating the closing and funding. We approach each property as a unique entity with varying conditions and considerations that impact its market value and sale. Throughout the property lifecycle, we maintain transparent and continuous communication with our clients and vendors to ensure that best strategies for success are applied. Our goal is to take your asset and maximize the sales price while minimizing the holding costs and timelines. timelines
Our full range of services includes the following: Pre‐Foreclosure Services • • • • • •
Occupancy Status Reports Property Inspections Valuations Marketing History Deed in Lieu Credit Risk Analysis
Post‐Foreclosure Services • Third Party Foreclosure Review • Legal Review and Certification • Recommendations for Curative Actions
Asset Recovery • • • • • • • • • • • •
Broker Assignment Occupancy Status Reports Property Inspections Drive‐by Valuations y Securing & Property Preservation Monitoring during Redemption, Confirmation or Ratification Affidavit of Abandonment Cash for Deed Relocation Assistance l Tenant Counseling Lease Review (PTFA) Eviction Coordination with National Attorney Network
OUR SERVICES Asset Management System • • • • • • •
Secure Online Access Workflow Management Electronic Document Library Streamlined Process Streamlined Process Quality Control and Compliance Custom Reporting Tools Integration with External Systems
Pre‐Marketing • • • • •
Preliminary Title Report Initial Services Compliance with Local or City Ordinances Repairs and Maintenance d Weekly Property Inspections
Rental and Property Management • • • • • • • • •
Maximizing Returns for Investor Portfolios Lease Options Tenant Management Collection of Rents Property Maintenance Managing Payment of Taxes and Insurance HOA Negotiation and Payment Processing Vacant Property Registrations Mitigating Code Violations
Offer Management Asset Valuation & Marketing Strategy • • • • • • • •
Real Estate Broker Price Opinions Appraisals Repair Cost Analysis Comprehensive Marketing Strategy P Proactive Marketing – ti M k ti MLS O li MLS, Online & Local Ads Monthly Marketing Reports Housing Initiative with Local Organizations Alternative Liquidation Alternative Liquidation • Auction • Bulk • Pool Sales
• • • • •
Offer History Documentation Negotiations Client directed authority matrix Offer Approval and Acceptance as directed by Client/Investor Contract Review and Execution
Closing and Title Services • • • • •
Title Procurement and Resolution Closing Coordination HUD‐1 Review Client directed POA to streamline Client directed POA to streamline process Electronic Funding and Reconciliation
Our affiliated partner companies further diversify and compliment the core services that we provide the default industry.
AFFILIATED SERVICES An affiliated company of NREOB, Safe Harbor Field Services (SHFS) has provided professional property preservation services to national mortgage services, asset management companies, and individual brokers since its inception in 2007. SHFS specializes in the inspection, securing, trash out, cleaning, repair, preservation and maintenance of default and REO properties. properties
Property Preservation Services INITIAL SERVICES • • • •
Property Inspections, Reports & Photos Rekey/Lockbox k / kb Secure Board Up
CLEANING & PRESERVATION • • • • •
Trash Out (interior & exterior) Vehicle Removal H Hazard Removal dR l Janitorial Services Pump Out
YARD CARE • • • •
Lawn Maintenance Tree Services Snow Removal Snow Removal Pool/Spa Drainage & Securing
WINTERIZATIONS • Heating Systems • Pipes/Plumbing Repairs • Sprinklers, Pools & Spas
REPAIRS & I & IMPROVEMENTS • • • • •
Demolition Services Mold Remediation Complete Repairs/Rehabs Carpentry, Flooring & Painting Emergency Services/Vandalism
PROPERTY MANAGEMENT SOFTWARE • • • •
Routing & Scheduling Work Order History Inventory Management Contractor Registration & Certification
Safe Harbor Safe Harbor Field Services
AFFILIATED SERVICES SHFS works in partnership and collaboration with its clients and is committed to protecting the physical integrity of their clients’ assets to maximize value as well as to minimize any physical depreciation; clients are kept informed of potential issues in order to avoid violations and unnecessary expenditures. SHFS is able to provide any preservation, repair or maintenance services required or maintenance services required. .
CONTRACTOR REGISTRATION PROGRAM As part of the SHFS registration program, new contractors must complete a comprehensive registration package. This package ensures that SHFS obtain p g p g p g all vital contact information as well as their general liability insurance, E&O insurance, all applicable licenses and referrals. The contractor must provide a list of their skill sets and services, along with their coverage area by county.
BID REVIEW When a contractor submits a bid, it is initially reviewed for accuracy by the property preservation specialist assigned to the property. If the bid seems high, the bid is escalated our in‐house general contractor for review. Often, second or even third bids are ordered for comparison purposes. All bids submitted to the client for approval include photo documentation.
CONTRACTOR MONITORING & SCORING SHFS monitors contractor performance and any problems on an ongoing basis for potential violation and review of work standards.
CONTRACTOR WORK REVIEW On a random and rotating basis, contractor work is also reviewed for g , performance by our vendor coordinator and/or managers. Criteria include: • Time to accept the work order • Time to complete the work order • Accuracy and quality of before, during and after photos • Completeness of work according to scope • Time to invoice submission Safe Harbor Safe Harbor • Communication
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Nationwide REO Brokers has an aggressive and proactive risk management approach. We fully believe in protecting our clients and ourselves from any potential exposure and liability.
RISK MANAGEMENT NREOB has a proactive approach to risk management in both a transactional and property management context. We operate within a secure, Class A office building, and have a comprehensive risk management program to ensure our clients are protected. This includes our facilities, business continuity plans, network operations, information security controls quality controls and insurance. controls, insurance Our operations are carefully managed and guided with the assistance of legal counsel and professional accounting services. We are experienced in dealing with the risks associated with REO management and liquidation and have developed the means and methods to handle problems and disputes both l large and d small. ll
Facilities NREOBâ€™s principal office at 25 Braintree Hill Office Park in Braintree, Massachusetts, is located on the fourth floor of a secure, modern brick building on elevated land very close to an interstate highway. highway The office suite is a fully furnished, modern single office suite of approximately 17,000 square feet. Our workspace includes the latest network systems and technology, with a separate computer and telecommunications room that is secured at all times by an automatic locking system. Our servers are mounted on industrial grade storage racks, bolted to the main frame of the building. Video surveillance is captured at all entrances and exits and the telecom room entryway. Backup power supply is functioning at all times in the event of a power outage.
BusinessÂ ContinuityÂ Like most firms in the financial services industry, NREOB relies heavily on information technology, the internet and telecommunications to conduct its business. To continuously serve our clients, NREOB has set in place policies and procedures to mitigate risks associated with any potential disruption of operations resulting from a minor malfunction to a major catastrophe. We have prepared a comprehensive Business Continuity Plans that detail the potential risks that may interrupt business, and how Nationwide is able to address them.
RISK MANAGEMENT Network Operations NREOB’s electronic data resides on servers at two locations. File servers are onsite within our office, and the primary database servers are located at a secure facility operated by Access Northeast in Marlborough, Massachusetts. This configuration provides NREOB with geographic diversity and redundancy for the purposes of business continuity. This remote network is protected by a firewall, linked to our main office via a high speed point‐to‐point network and is configured to replicate the data at the principal office. Access Northeast is also l NREOB’s NREOB’ primary i I t Internet t Service S i Provider. P id In I addition, dditi we have h also l secured an office in the nearby town of Weymouth, Massachusetts, with adequate office facilities, computers, telephone and Internet connections to serve as a hot site in the event that the Braintree facility is unavailable.
Information Security In addition, as an outsourcer, we have implemented a systematic plan of controls and mechanisms that guard against unauthorized use of non‐public information residing on our computer network. This plan is detailed in our Security Policy document. NREOB has established a Security Program Committee, responsible for the review and oversight of these policies; as well as identify internal and external risks to security, confidentiality and the integrity of system records.
Quality Controls NREOB further manages risk through intensive quality control measures. measures The Quality Assurance Policy outlines our internal audit process to ensure the highest quality and compliance, while supporting corporate initiatives. Internal audits are also focused to ensure data entry accuracy and progressive business logic. Through its highly efficient communications network and transparent database, NREOB is able to provide a level of oversight and direction that has resulted in a zero claim rate since the inception of its operation.
RISK MANAGEMENT Insurance Nationwide has Transactional Errors and Omissions Insurance coverage as well as General Liability coverage extending to all aspects of risk associated with any duties, responsibilities or obligations of NREOB in regards to any property assigned to us. us In addition, addition we maintain aggregate insurance liability coverage of up to $25 million. Second, NREOB demands documentation of adequate insurance from all our vendors. Vendors are required to provide proof of insurance in order to qualify for provision of service to Nationwide and its clients. Vendors are also required to execute Indemnification and Hold Harmless agreements, agreements as well as to provide copies of all current licenses, references and other documentation.
Nationwide REO Brokers is an organization of people that brings a depth of combined knowledge, experience, skills and resources.
EXECUTIVE BIOS NICHOLAS PETROCELLI President Nationwide REO Brokers, Inc. was founded by Nick Petrocelli in 1997 and was later incorporated in 2002 Nick brings over 25 years experience in business later incorporated in 2002. Nick brings over 25 years experience in business and real estate. His overall vision and strategy has allowed the company to position itself to provide its clients with the highest quality of REO asset disposition possible. He has developed a steady client base and has established relationships with prominent companies such as Washington Mutual, Old Republic, Colonial, Aegis Mortgage, Fannie Mae, Freddie Mac, Wilshire Credit, GMAC, Bay Bank, First Union Bank, Ocwen Loan Servicing, Key Wilshire Credit, GMAC, Bay Bank, First Union Bank, Ocwen Loan Servicing, Key Bank and many others. Nick is currently a member of MBA, REOMAC, and National Association of Realtors.
SANDY BRANCO Di t Director of Sales fS l Sandy joined Nationwide as the Director of Sales in 2000. She has worked in the REO industry for over twelve years and has 5 years prior experience in the banking and property management industry. Sandy currently leads Nationwide’s REO sales teams and its high profile portfolios. In addition, she is g p p the partner liaison with our closing and title attorney firms. Her focus during the last eleven years has been to effectively apply client requirements and directives; while working closely with the technology development team to create innovative solutions for the company’s overall REO needs. Recently, Sandy teamed up with operations and configured the Rental and Property Management system requirements in advance of industry needs. In addition, Sandy is an active member of REOMAC and National Association of Realtors.
EXECUTIVE BIOS JASON E. COHN, JASON E COHN ESQ. ESQ General Counsel Jason has served as legal counsel to Nationwide virtually since its founding in 2002. As Nationwide has grown, this role has taken on more significance. i ifi P Presently, tl Jason J i involved is i l d in i counseling li to t allll phases h off the th business including risk management, corporate governance, litigation control, employment, contract negotiation, and business development. Jason’s background includes more than a decade of experience in the practice of civil litigation and in successfully representing and counseling clients in resolving a wide variety of problems and disputes. In his role as general counsel, Jason serves as both counsel and adviser. adviser Jason has had experience in negotiating contracts and deals both large and small and in representing Nationwide’s interests throughout its development. His prior litigation experience includes the trial of cases to both judge and jury and the resolution of hundreds of others—whether through mediation, arbitration or otherwise. Jason is also licensed by the Commonwealth of Massachusetts as an Insurance Adviser and he brings g with him his extensive experience p workingg in and around the insurance industry. Jason was educated at Tufts University and the New England School of Law from which he graduated magna cum laude.
LINDA N. EDELHEIT, ESQ. Closing Attorney & Title Manager Linda started working with Nationwide REO Brokers, Inc., in 1995, as part of the REO team at Shapiro & Kreisman, in Framingham, Massachusetts. During her tenure with Shapiro & Kreisman, she worked to expand the REO representation from a local practice to a national practice. In 2000, Linda joined a mid‐sized Boston law firm as Managing REO Attorney, where she was responsible for managing a closing team of twenty‐five, including attorneys, paralegals and law clerks. In February, 2008, Linda established the law firm of Edelheit & Associates, P.C.; where in partnership with Nationwide REO Brokers, she has continued to coordinate closings and cultivate national REO business relationships. Linda attended the University of Rochester, Rochester, New York, she k where h h graduated d d with h a B.S. in Political l l Science in 1984. Thereafter, h f she graduated, cum laude, in 1987 from the New England School of Law, Boston, Massachusetts. She was admitted to the Massachusetts Bar in 1987 and has been an active member for twenty‐three years.
EXECUTIVE BIOS NEIL KIMBALL NEIL KIMBALL Chief Financial Officer Neil joined Nationwide in 2008 and brings over 28 years of experience in Finance and Accounting. Throughout his career, Neil has specialized in the d l development of accounting, financial and information systems for a number of f i fi i l di f i f b f growing manufacturing companies. He has also previously served as the Treasurer and Director of Finance at Sage Laboratories, the CFO and Vice President of Finance at Back Saver Products Company. Neil began his career in Public Accounting in Boston, MA and currently holds a BS degree in Accountancy, with highest honors, from Bentley College.
WILLIAM CATANIA Di t Director of Information Technology fI f ti T h l Bill joined Nationwide as Director of Information Technology in May of 2010. His key responsibility is the coordination of IT services and deliverables for Nationwide’s clients. Prior to joining Nationwide, Bill served as the Chief Information Officer for the Secretary of the Commonwealth (MA) beginning in y ( ) g g May 2007. During his tenure with the Commonwealth he established the Technology policies for the Secretary’s Office and associated Registry of Deeds Offices. Bill also served as an advisor to the Commonwealth’s Information Technology Advisory Board which is responsible for allocating funding to technology projects and initiatives for the Commonwealth’s Executive and Constitutional Offices. Bill’s prior experience includes five (5) years as Chief Information Officer for the Massachusetts Turnpike.
EXECUTIVE BIOS ROBERT ROCHE ROBERT ROCHE Client Development & Branch Manager Bob joined Nationwide in 2007 and currently manages the operations of Nationwide’s Tampa, Florida office. He brings over 35 years experience in the l di lending and default industry. Bob managed Household Finance Corporation d d f lt i d t B b dH h ld Fi C ti (HFC) offices in the Boston area, and later held executive positions including VP of Mortgage Collections, the division responsible for loss mitigation, default and REO inventories; and State Compliance Manager responsible for direct contact with several state and government agencies. For the next five years, Bob was the Director of REO at Ocwen Financial Services in West Palm Beach, Florida. When HSBC acquired HFC, Bob was recruited as the District Collection Florida When HSBC acquired HFC Bob was recruited as the District Collection Manager, leading nine collection branches including Cleveland, Pittsburg, Hattiesburg , El Paso , Houston and Los Angeles. And then within the Beneficial Finance Division of HSBC , he served as Division Manager for Bankruptcy Services. Bob also provided consulting services with Clayton Group and Cerberus Capital Management . At Cerberus he took part in the due diligence on portfolio and company purchases and managed the disposal of Aegis p p yp g p g Mortgages REO inventory before the company was closed.
HEATHER PRESTON Director of Operations Heather joined Nationwide as the Director of Operations in 2007 after seven years in a similar role at Asset One Marketing Group in Denver, Colorado. Heather is instrumental in overseeing the facilities and office functions i l di REO including REO operations, vendor management and policies and procedures. ti d t d li i d d She currently leads the Broker Connect Training Program, as well as our social media channels. She has an extensive background in REO workflow analysis, property expense management, reporting services, and client billing services. In addition, she has overseen the integration, conversion, and training of multiple database systems; including MAS 500 accounting software, Invoice Management and Equator (REOTrans) Platforms Heather attended the Management and Equator (REOTrans) Platforms. Heather attended the University of Colorado, and holds a certification in MAS 90/Sage Software. In addition, she is an active member of REOMAC and IREM organizations.
EXECUTIVE BIOS BARBARA MANCOVSKY BARBARA MANCOVSKY Division Manager Barbara joined Nationwide in 2004 and brings over 18 years of real estate experience, ranging from commercial property management, acquisitions/dispositions and asset management to residential sales and since i iti /di iti d t tt id ti l l d i 2004, REO asset management. Previously with Trammell Crow Company and later, MGI Properties, Barbara also owned and operated a real estate firm for several years before joining Nationwide REO Brokers. Her principal objective the last two years has been leading a sales team focused on one of our keystone clients. In addition, she collaborated with the information technology team to successfully integrate with this client’ss CLM and synchrony data team to successfully integrate with this client CLM and synchrony data exchange systems.
JASON CLARKE Division Manager i ii Jason joined Nationwide in 2006 and brings with him over 11 years of previous experience in the mortgage industry as both a Loan Officer and an Asset Manager. He has previously served as an Asset Manager with AMC Mortgage Services in Chicago, IL. He has also worked as an Asset Manager with Fairbanks Services in Chicago, IL. He has also worked as an Asset Manager with Fairbanks and as an REO realtor in Chicago and Milwaukee over the course of six years. His expertise has been instrumental as the lead of our Property Inspection Program, wherein inspections are conducted in concentrated markets and the level of service provided by our local vendors is evaluated.
EXECUTIVE BIOS MARIANNE PETROCELLI MARIANNE PETROCELLI Eviction & Post Foreclosure Manager Marianne joined Nationwide in 2008. She brings over 27 years experience in the retail apparel and customer service industry. Prior to Nationwide she served for six years at Talbots, Inc. as Customer Service Manager and for two y , g years as Store Operations Manager. Marianne is responsible for providing direction and supervision of the REO Support Team which provides support to the REO Asset Managers. She oversees inventory acquisitions and initial file set up, as well as redemption, confirmation and ratification properties. Her team is also experienced and knowledgeable on the Protecting Tenants at Foreclosure Act and state regulated eviction laws; and has developed a preferred network of eviction attorneys to better serve our client needs. Our location in the Northeast has provided her team with the hands on experience necessary to expertly handle evictions and post foreclosure matters. Her team also interacts with brokers, property preservation companies, and other business partners. Marianne is also a member of the IREM organization.
MICHAEL CARO R Reporting Services Manager ti S i M Michael joined Nationwide in 2009 as a Portfolio Manager. He brings with him 15 years management experience, eight years of which are banking specific. He has held positions in mortgage origination, mortgage servicing, collections, foreclosure and default servicing (specializing in GSE default servicing), loss g( p g g) mitigation, REO sales and mortgage default audit for internal, OTS and OCC compliance. Prior to his service with Nationwide REO Brokers, Mr. Caro has held a number of consulting, management, reporting and marketing positions with Citibank, Washington Mutual, JP Morgan Chase & Co., Option One Mortgage, H&R Block Mortgage, and LPS Default Solutions.
NEXT STEPS Nationwide REO Brokers, Inc. is interested in advancing discussions with your company Whether it is the discussions with your company. Whether it is the consideration of a strategic partnership between our organizations, providing services directly or something more, NREOB would be pleased and honored to be involved in such discussions. At your convenience, please feel free to contact us for any follow‐up information or further details. We look forward to your interest and response.
For further information, please contact: Nick Petrocelli President /CEO Direct: (781) 348‐7000 Email: Nick.Petrocelli@nreob.com Bob Roche B bR h Client Development Direct: (781) 348‐7071 Email: Bob.Roche@nreob.com