2 0 1 6 A N N U A L R E PO RT
Downtown Lawrence, Kansas - photo credit: The Lawrence Journal World
A MESSAGE FROM OUR CEO Consider Apple. They didn’t make the first smartphone, but they made the best smartphone, and it is the most preferred smartphone. Why? Because they listened to what people wanted and they refined what was already out there to meet those needs.
Jon Stewart, Heartland CEO
Growth and innovation are good and essential to carrying out our mission. However, Heartland recognizes that a turn toward refining our practice will strengthen our core, so that we may improve and increase our engagement with all of you, our friends and patients. Our team is committed, now more than ever, to providing high-quality, affordable care for all. After experiencing enormous growth in 2016, with new staff, new extended hours, new services and a new location, our team looks forward to focusing on refining our integrated practice from within to better serve our community in 2017 and beyond.
In addition to focusing on providing the best care and the best experience for our patients, we know that some of the work we do must happen beyond our office walls. Through advocacy, we’d like to be a voice for changing how our currently broken health care system works, so that more people can get the care they need. Because of our commitment to affordable and accessible health care, Heartland has been active, as part of a pilot program by the Kansas Association for the Medically Underserved (KAMU), supporting the expansion of Medicaid in Kansas, the creation of a certified dental therapist position, and overall health center funding. Approximately 150,000 people across the state still need help getting covered by insurance and there are some 30,000 people in our extended community that need help reaching affordable services. We don’t believe anyone should be left on the outside looking in, when it comes to access to quality health care. We’re committed to continue fighting for a more fair system of healthcare coverage. We know how important healthy living is to you and your families. Thank you for trusting us to be your health home, your preferred place for care. We consider you a part of our Heartland family, and we will be working to continually improve what we do and to advocate for what you need. Sincerely, Jon Stewart, CEO
Members of the Heartland staff assemble before a videotaping.
2016 BY THE NUMBERS 11,335 Patient Encounters 3,143 Unduplicated Patients 1,890 Food Pantry Visits 180 Families helped with
Rent & Utilities Assistance
98% Patient Satisfaction
“Love the medical staff. They always answer my questions and help find a health path for me.” “Friendliness and honesty of staff. People listen!” “You all work so hard and are so kind. I am really impressed with Heartland.” “The people who work here are like family. They got the most happy smiles and eyes that say welcome back we missed you. I love them all.” “They actually care.”
HEALTH DEPARTMENT PARTNERSHIP In
the fall of 2016, Heartland began offering primary care services at the Lawrence-Douglas County Health Department, located at 200 Maine St., by embedding two care teams within their clinic. This partnership allows our organization to reach families and individuals who seek services at the Health Department, but who do not currently have access to comprehensive primary care services. About 10,000 people use the Health Departmentâ€™s clinic services each year. A recent survey of 424 Health Department clients revealed that 46 percent did not have a regular health care provider. We are grateful to the dedicated staff and administration at the Health Department for this opportunity.
las County Dental Clinic to bring dental services under Heartlandâ€™s roof, which began on Jan. 5, 2017.
For the second year in a row Heartland Community Health Center has received part of the Health Center Quality Improvement Award from the Health Resources and Services Administration (HRSA). The award is given to health centers all over the country to recognize quality care and to allow them to continue making improvements. Heartland received an award totaling $44,266. These funds will be used to conduct efficiceny assessments of our clinical documentation and scheduling system, as well as training on how to streamline these activities. On September 16, 2016, ORAL HEALTH FUNDING In June Heartland Community Health Cenof 2016, the Health Resources and Ser- Heartland gains funding to add dental services. ter was awarded the Delivery Sysvices Administration (HRSA) awarded tem Health Information Investment award (DSHII) for $350,000 in Oral Health Service funds to Heartland $44,789. This one-time award will allow strategic to increase access to integrated oral health care serinvestments in health information technology enhancevices and improve oral health outcomes for our patients ments at the health center, which will advance function- one of only six awards made to Kansas Health Cenality of our electronic medical records system , streamters. As a result, Heartland has partnered with Doug-
Lawrence-Douglas County Health Department employee, Brittanie, greets the public behind our new Heartland and Health Department signage.
lining continuity of care for our patients. Additionally, HRSA also awarded Heartland a one-time PCMH Supplemental Funding Award for $35,000. This award will aid our efforts to further our Patient-Centered Medical Home (PCMH) model of care, and maintain or exceed the high standards of our Level 3 PCMH recognition.
ed providers, Cyndi Treaster, LSCSW and Vicki Tsai, PMHNP-BC. Our dental program kicked off with our new dental director, Dr. Mollie Day, DDS. And our primary care staff added provider, Dr. Jeff Mincher, MD.
IMPORTANT ADVOCACY In 2016, Heartland continued to expand VOLUNTEER REPORT Heartits efforts to particpate in the develland’s volunteers are an essential opment of health policy on the local, part of carrying out our mission. state and federal levels. Our CEO, Jon This year, Heartland’s 59 volunteers Stewart, had the opportunity to speak spent over 2,425 hours serving at at the State Capitol on funding commuHeartland, which is worth approxinity health centers across the state and mately $24,250 of in-kind support. the expansion of KanCare. Heartland also joined a coalition of seven health and social service organzations in INCREASING ACCESS In orDouglas County, KS that have a vested der to increase access to health care interest in improving the mental health for more people in our service area, in our community, with an emphasis Heartland has added new services, on the importance of improvements CEO, Jon Stewart, testifies on health policy in Topeka, KS. extended hours, new team memto incarceration processes and facilibers, and a new location. In 2016, ties and the need for a mental health crisis center. As we added 19 new full-time positions and 6 part-time part of this coalition, Heartland hosted a public forum positions, including 5 new providers. We expanded in the community with candidates running for county our psychiatric services with the addition of Dr. Nana legislature. Over 125 community members attended. Dadson, MD, and our behavioral health team add-
Just a few of Heartland’s outstanding nurses and medical assistants - from left: Sara, Teresa, Jonna, and Stephanie
Left side from top: Voter registration with Head Count and Kansas Association for the Medically Underserved (KAMU); City Commissioner Matthew Herbert and Heartland CEO, Jon Stewart; Heartland AmeriCorps members. Center fold:
Right side from top: Kansas Congresswoman, Lynn Jenkins (right), and Douglas County safety net leaders; public forum featuring candidates of the 2016 County Commissioner Election and hosted by a community coalition that included Heartland; Heartland staff ugly Christmas sweater competition
PATIENT STORY “ANDREW” One of Heartland’s behavioral health providers started to work with Andrew (name has been changed for privacy) over a year ago. He had a long history with binge drinking and had come in to see one of our primary care providers about it. Andrew had had multiple attempts at substance abuse treatment and would either not be able to quit or quit briefly and then start again. He didn’t want to be told what he was doing wrong, but it had become clear that alcohol hadn’t been his friend---he had lost marriages, hurt relationships with his children, and jeopardized jobs. After working together for a couple of months on a biweekly basis, Andrew’s eyes were opened to how difficult and destructive he had been when he was drinking. He didn’t want to be that person anymore, so he decided he should recommit himself to sobriety. Andrew has gone almost a year now without a drink and credits his success to working with his Heartland Care Team on gradually making changes and letting him be the expert on what he should do differently. He sees his children regularly, is considering dating again, and is doing well in his job. Heartland is proud of the progress Andrew has made and, as his medical home, we are committed to staying engaged with his health needs and proactive with his treatment plan. We’ll be there for him as his health journey continues. Page 7
PATIENT STORY “LYDIA” Lydia (name has been changed for privacy) came in to see her Heartland primary care provider this last fall. She has multiple physical disabilities which limit her mobility and cause pain. She was also moving into the anniversary of a family member’s death and was suffering from depression. She had taken medications before and found them helpful, so her primary care provider was able to restart her on those. As part of Heartland’s warm-handoff approach and use of integrated care teams, her provider was able to introduce her to a Heartland behavioral health consultant during the appointment. This additional provider saw her every two weeks to work on getting more active physically and on setting small attainable goals. After about 4 months, Lydia improved and is now feeling better. On her last clinical screening test, she barely registered as depressed. She is volunteering in the community twice a week, attends physical therapy and her pain is improving.
Heartland primary care provider, Dr. A.J. Strickland, works with a patient.
Over 70 percent of people who seek medical care for physical needs are experiencing some kind of mental or behavioral health challenge. Our integrated care teams are designed to identify a wide variety of health care needs and introduce patients to team members that are experts in those areas. For Lydia, whole person care was essential in helping her feel better. “Evolving Models of Behavioral Health in Primary Care,” May 2010
2016 BOARD MEMBERS Mike Malm, President James Pavisian, Vice President Wayne McDaniel, Secretary Pieter Willems, Treasurer
Douglas County Dental Clinic
Robin Brooks, Member Wesley Helfenbein, Member John Leatham, Member Anne Kennedy, Member Liz Lanphear, Member Ericka Cole, Member
THANK YOU Page 9
AmeriCorps members Andy (left) and Justin (right) work in the clinic.
Douglas County Community Foundation Lawrence Wesleyan Church McDaniel & Knutson Ruth McCord
David & Elizabeth Scheib Dean & Jorce Jordan First Church of The Nazarene Social Service League Terri Kendall West Side Presbyterian Church
Brad Grinage Cleta Wells Lawrence Heights Christian Church MorningStar Church Mustard Seed Christian Fellowship North Lawrence Christian Church Robert & Laura Sidlinger Terri Kendall University of Kansas School of Medicine- Wichita Medical Practice Associates US Bank Corps Foundation Velocity Church
Christ Covenant Church
Ali Edwards Anonymous Bill & Robin Wood Captain Gray Clinton Presbyterian Women David & Mary Beth Petr First Christian Church Marvin Bredehoft Matt & Kimberly Sturtevant The Kroger Program Ty & Susan Yoshida Walt Kihm
Up to $100
Arline Kindle B.C Baugh Daniel Johnson Kenneth Bishop Steven Conley
North Lawrence Christian Church Indian Avenue Baptist Church
OTHER CHURCH SUPPORT West Side Presbyterian Church Lawrence Free Methodist 360 Church First Christian Church First Church of The Nazarene First Southern Baptist Church First Presbyterian Church First United Methodist Church The Greenhouse Culture First Baptist Church Vintage Church
COMMUNITY Volunteer badges hang in Heartlandâ€™s food pantry.
2 0 1 6 A N N U A L R E P O RT
U.S. POSTAGE PAID LAWRENCE, KS
346 Maine Street, Suite 150 Lawrence, KS 66044
WWW.HEARTLANDHEALTH.ORG 785.841.7297 | FACEBOOK: Heartland Community Health Center | TWITTER: @HCHC_Lawrence
Published on Jun 7, 2017
Heartland's 2016 Annual Report captures the year that was through stories, pictures, highlights, and financials.