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Issue 27. May-June 2017

NLAG Hospital Trust QCQ Report Cont..

Contact us 01724 844986 healthwatchnorthl

Come and Meet us:

Ironstone Centre Teale Street,

Northern Lincolnshire and Goole Hospitals NHS Foundation Trust rated Inadequate and placed in Special Measures

England’s Chief Inspector of Hospitals has rated our local hospital Trust, Northern Lincolnshire and Goole Hospitals NHS Foundation Trust, as inadequate following an inspection by the Care Quality Commission (CQC).

A team of inspectors has found that the Trust has made improvements in community services, critical care and end of life. However they have also highlighted delays in patients being able to access treatment and care. Healthwatch know that patients in North Lincolnshire will be disappointed by the results of the CQC inspection. Hospitals are placed in special measures

because they are not delivering the quality of care consistently in all areas but they continue to operate normally whilst they are supported to make the necessary improvements. Patients should continue to attend hospital for their appointments. Healthwatch want the Trust to provide the quality of care that local people expect and deserve. It is encouraging to note that the CQC have found areas of practice that they rate as good such as critical care and end of life care. It should also be recognised that staff were praised in the report, being described as ‘caring’. However, the CQC report highlights some concerns, particularly those relating to Urgent and Emergency Services, Maternity Services and Outpatients, and it must be a priority for the Trust to address these as quickly as possible. It is important that the Trust builds On the strengths of it’s by making

Scunthorpe Tuesday’s 10-Noon

Wellbeing Hub Alvingham Road, Scunthorpe Friday 12th May 1.30-3.30 pm •

Party in the Park Central Park Scunthorpe 10-2pm Tues 16th May Inside this issue: NLAG CQC Report


Hospital Discharge


Engagement Officer






About Us




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Healthwatch want the Trust to provide the quality of care that local people expect and deserve.

NLAG Hospital Trust QCQ Report Cont..

sure that patient’s needs are considered throughout process the of recovery. The more people tell Healthwatch about their experiences, the more impact the public can have on improving services.

Patients and carers can get in touch with Healthwatch on our website at www.healthwatchnorthlincolnshir, by phoning 01724 844986 or in person at the Ironstone every Tuesday 10-noon to tell Healthwatch their story.

Hospital Discharge Communication is main concern raised about hospital discharge process

A total of 98 patients and 26 care providers took part in the research during the winter of 2016/17.

Healthwatch North Lincolnshire has completed research in partnership with Healthwatch Hull and East Riding and found that communication was the biggest issue when patients are discharged from hospital. Our report also recommends that the use of “patient passports” should be considered to help make all staff aware of patients’ preexisting conditions particularly where patients have dementia or other cognitive difficulties. A total of 98 patients and 26 care providers took part in the research during the winter of 2016/7. Overall, 80% of respondents felt the discharge process was OK, good or very good.

Recommendations include the need for better communication, including patients being made aware of delays, the reasons for them, and the stage they are at in the process. Care providers felt a better awareness of the timing of arrangements would help them achieve a smooth transfer. Trusts are being asked to consider fast-tracking the supply of medication upon discharge so that patients can be served by pharmacy staff as quickly as possible. The use of a bedded discharge area similar to the one at Hull Royal Infirmary, is also suggested. The full report can be downloaded from:

Not sure where to get information about Health and Social Care. Download Healthwatch North Lincolnshire's Signposting Directory from our website Volunteer vacancies: Visit our website or call 01724 844986

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Welcome to our New Engagement Officer Yvonne Davison Hello, I have recently joined the team at Healthwatch North Lincs as the engagement officer; I’m very excited about my new role and looking forward to meeting with as many local people as possible over the coming months to help make improvements to the services they access. I am the proud mother of three and have had a varied career, changed tract when I reached 40, studied for a degree and graduation with first class honors. Subsequently I worked within social care and gained knowledge and experience working with many vulnerable adults; including some amazing individuals living

with Learning disabilities, Autistic spectrum disorder, Dementia, Acquired brain injury or Mental health concerns. This experience I have found to be both insightful and rewarding and I'm sure my new role within Healthwatch will enable me to amplify the voices of more local residents and help make improvements to the services we all rely upon. Please feel free to contact me and tell me your story; whether you have had received quality care and great service or feel something didn't go as well as you would have liked, I would love to hear about it. Your experiences matter.

Dyslexia Healthwatch North Lincolnshire are interested in hearing from local people living with dyslexia. We are looking for people to join our focus group on Tuesday 23rd May 2.30-4pm. Central Community Centre, Lindum Street, Scunthorpe. We would like to hear about your experiences of: •Making and attending health care appointments

Issue 27. May-June 2017

Yvonne Davison Engagement Officer

01724 844986 ydavison @healthwatchnorth

Famous Dyslexics. •Filling out forms and consenting to treatment •Finding out information about health conditions. •Giving feedback to health care services about their experience. If you would like to join in the conversation please contact us 01724 844986

Its estimated 1 in every 10-20 people in the UK have some degree of Dyslexia (NHS Choices)

NHS Complaints Changes Cloverleaf can now support you with NHS complaints. If you are unhappy with the NHS service you, or someone you know, has received from an NHS service you can raise your concerns. By raising a concern, the NHS can try to put things right

and learn from your experiences. If you feel you would like help to make a complaint you can ask Cloverleaf for support. This could be help writing a letter of complaint, attending a meeting with you or information about the process.

Tel: 01724 854952 Web:

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Your spotlight on local services

? know u o id y


Healthwatch gives people a powerful voice locally and nationally. At a local level, local Healthwatch works to help local people get the best out of their local health and social care services. Whether it's improving them today or helping to shape them for tomorrow. Local Healthwatch is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in future.

Phone: 01724 844986 Email: Enquiries@

Suite 36 & 37 Normanby Gateway Lysaghts Way Scunthorpe North Lincolnshire DN15 9YG

There are now 100 PAD ‘Public Access Defibrillators’ in North Lincolnshire

@healthwatchnl Healthwatch North Lincolnshire

100th Defibrillator fitted in North Lincolnshire

Would you know what to do if someone was having a cardiac arrest? According to the resuscitation council uk ‘The immediate initiation of bystander CPR can double or quadruple survival from out-of-hospital cardiac arrest. Despite this compelling evidence, only 40% of victims receive bystander CPR in the UK. •Defibrillation within 3–5 min of collapse can produce survival rates as high as 50–70% •Each minute of delay to defibrillation reduces the probability of survival to hospital discharge by 10%.

How to access a Defibrillator Call 999 and you will be given the code for the closest public access defibrillator (PAD), the PAD will talk you through what to do and the emergency services will stay on the line to assist you until the ambulance arrives. “Doing

something is always better than doing nothing” BHF

Defibrillation within 3–5 min of collapse can produce survival rates as high as 50–70%

More information can be found at

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