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FIFO CAPITAL

Thinking ahead for success

QUARTER 1 I 2018

Marc Benioff: building a better ecosystem for business New overtime penalties signal changes for Australian businesses Understanding debt is critical for small business success Reed Hastings: reinventing television What the end of US net neutrality means for business Frank Wang: the world’s first drone billionaire


When expertise counts Not all business finance needs can be solved with vanilla solutions. When an expert sounding-board is needed, Fifo Capital can help: • One-on-one consultancy (complimentary) with a business finance specialist • Fast response and approval of finance (24 hours) to meet changing business needs • Consultancy in partnership with your financial advisers and with banking facilities • Solution-solvers for short term needs, and long term sustainability.

When your business finance needs demand expert thinking and purpose-fit solutions, call Fifo Capital on 1300 852 556


About

Fifo Capital is a leading provider of business finance solutions, specialising in solving short term finance needs fast with purpose-fit solutions and one-on-one expert consultancy. With over ten years supporting clients across all industries, our specialists work with the unique complexities of business clients, to identify finance solutions that are appropriate for both short term needs and long term sustainability. Working alongside clients’ financial professional advisers and in harmony with their existing banking facilities, our finance solutions are very often bespoke to each client and designed to fit their specific need at that point in time. Since launching in 2004, Fifo Capital has established more than 70 offices across New Zealand, Australia, the United Kingdom and Ireland and provided business owners $1 billion growth capital finance.


Welcome Welcome to the first Headway issue for 2018.

I hope you had a good holiday break. This is the time that I reflect on the previous year’s advances in our space. The discoveries and lessons learned invariably help us develop even more innovative solutions to help drive growth for all our stakeholders. I am proud of how far Fifo Capital has come and the hundreds of lives we have positively impacted since our launch in 2005. Our SME business customers and partners around the globe are thriving, thanks in part to the business goals we achieve together. Late 2017 saw the global implementation of our updated CRM and Transaction Tracking Management system. Our proprietary Streamline CMS (Central Management System) was a massive undertaking with the physical implementation being just the tip of the iceberg, as far as the work that went into this rollout. Post-launch, we quickly released updates to meet real world requirements and improve user experience.

Our system includes process flows and risk mitigating practices to assist our partners with client funding decisions and managing transactions from start to finish. We’re presently developing a new client portal login, to be released shortly. We’re also busy with the upcoming introduction of Supply Chain Finance to our client base, and the muchanticipated launch of Fifo Capital in Canada in March. We’ll keep you posted on these developments. We’re here to contribute to your ongoing success, and to help make 2018 memorable for all the right reasons. Thank you for being part of our journey thus far. Best regards, Nigel Thomson Fifo Capital Founder and CEO


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Marc Benioff: building a better ecosystem for business

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 New overtime penalties signal changes for Australian businesses

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Using flexible financing to drive targeted growth

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Understanding debt is critical for small business success

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Reed Hastings: reinventing television

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Alternative financing is ideal for new entrepreneurs

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Minimise bad debt to stabilise cash flow

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What the end of US net neutrality means for business

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Frank Wang: the world’s first drone billionaire

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What the Equifax hack can teach SMBs about data security

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Published by Fifo Capital International Ltd. Headway magazine is published four times a year. Copyright Š 2016 by Fifo Capital International Ltd. Email info@fifocapital.com. Visit www.fifocapital.com. All rights reserved.

Contents

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Marc Benioff

building a better ecosystem for business

The turn of the 21st century brought a lot of changes to the business world, but the most significant so far has been the integration of advanced information technology into business.

One of the most notable figures in that revolution has been Marc Benioff, the founder and CEO of Salesforce. During his career, he established himself as an early champion of cloud computing, and is credited today as the driving force behind the $17.5 billion dollar business. Benioff is best known, however, for how he runs his business, more than the success of that business itself. His leadership style, passion, and big-picture vision have earned him global recognition as a philanthropist and social activist, as well as a personal net worth of over $4.4 billion USD.

A passion for programming Benioff’s career started earlier than most. At the age of 15, he began coding applications and games,

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which he later used to fund his education at USC. Even though he was well-suited to programming work, he took the advice of his mentors and went on to work in a number of customer facing roles at Oracle over a 13 year career there. This proved to be a good decision; the combination of technical and customer-facing experience he had, contributed to him becoming Oracle’s youngest vice president at the age of 26.

Platform as a service Using what he learned at Oracle, Benioff founded Salesforce together with Parker Harris in 1999. There, they worked to develop the customer relationship management (CRM) software of the 21st century. While Salesforce is absolutely an industry leader in CRM software, Benioff decided to take the idea further than just creating software products for his customers. A major proponent of the Software-as-a-Service (SaaS) model, he is credited today as having coined the the term Platform-as-aService (PaaS). Instead of simply offering a finished software product to clients, Salesforce allows customers to build and run their own applications on the Salesforce cloud. As a talented programmer himself, this innovation is an early reflection of Benioff’s own passion for innovation and customisation.

Leadership philosophy Unlike many leaders who maintain a laser focus on their specific business, Benioff believes in a more integrated big-picture approach. He believes that leaders are responsible for spurring innovation and driving growth while promoting equality and building trust within their businesses as well as in their local communities.

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Since businesses, their employees, and their customers all exist in a larger ecosystem, long term success requires the development of that entire system. In Benioff’s mind, doing good and doing good business are both a part of the same larger goal. As a result he’s known today as far more than just a successful entrepreneur, but also as a philanthropist and social activist.

Benioff’s 1-1-1 model for philanthropy As a part of his corporate philosophy, Benioff established the 1-1-1 model of integrated corporate philanthropy. This model systematically contributes one percent each of a business’ products, equity, and employee hours back into the communities in which it operates. Since 2000, when he began applying this idea, Salesforce.org has provided more than $100 million in grants, donated over a million employee hours, and provided nearly 30,000 nonprofit agencies with free access to their technology. Not only has this approach provided invaluable support for their beneficiaries, it has also set a trend in the business world. Since 2000, over 700 businesses worldwide

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have adopted Benioff’s model and begun proliferating his philanthropic philosophy.

the company cultures and pay practices of a number of newly acquired businesses.

Addressing work discrimination head-on

What we can take away

Unlike many CEOs in the California tech sphere, Benioff has not made any attempt to fade into the background regarding social issues plaguing the industry and society in general. After initially balking at the idea that women weren’t receiving equal pay at his company, he launched an internal salary study, which proved damning. To address this and achieve “100 percent equality between men and women in pay and promotion”, Benioff made sweeping salary adjustments at Salesforce in mid 2015. Since then, he’s continued to emphasise the issue, and pushed through similar changes to address

While Benioff is celebrated as a social activist and philanthropist as well as a CEO, his business efforts have clearly paid off, leaving him with a current personal net worth of $4.4 billion USD. Benioff’s example teaches us that business owners seeking wealth and success can and should focus on more than just the bottom line. Producing and selling a great product is only the beginning. A business is an extension of its leaders, its workers, and the community in which it operates. By expanding your focus to nurture and grow the entire system, you can create a fairer, wealthier, and more robust environment for everyone involved.


Trust Fifo Capital to sort your seasonal cash flows A standby working capital facility ready to access when you need it most.

Simple preapproved facility sitting alongside existing finance arrangements. • Pay only if you use it • Fast and simple to activate • Peace of mind for unexpected cash flow interruptions • Small and large exposures • Treated on a case by case basis, and tailored to your needs

Contact Fifo Capital today for more information. 1300 852 556 fifocapital.com.au



Starting on the first of January this year, Australia has implemented new mandatory payments for overtime work. As a result, businesses that habitually rely on workers putting in a lot of additional hours may be forced to change their business practices in order to avoid high penalties.

New overtime penalties signal changes for Australian businesses

These new penalties vary by industry, and include new required overtime pay rates ranging from 175 per cent to as much as 275 per cent. With these changes, the government hopes to push businesses in the affected industries to reduce the lengths of their shifts, and to divvy the work up between more individual workers to create more jobs.

How overtime rates are changing The 2018 changes specifically target the fast food, retail, and hair and beauty industries, who often rely on overtime labour both structurally and as a way to efficiently accommodate fluctuating daily demand and personnel needs. For example, an unexpectedly busy restaurant might simply ask staff from an earlier shift to stay through the evening to help manage a rush. • Fast Food Award: for shifts of more than 11 hours in one day, overtime will be paid at 175 per cent for the first two overtime hours and 225 per cent thereafter, and 225 per cent on Sundays. • Retail Award: for shifts of more than nine hours in one day, overtime will be 175 per cent for the first three overtime hours and 225 per cent thereafter, while on Sundays it will be 225 per cent and jump even higher to 275 per cent on public holidays. • Hair and Beauty Award: for shifts of more than 10.5 hours in any one day, overtime will be 175 per cent for the first three hours and 225 thereafter, regardless of which day is worked.

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Affected businesses need to change Critics have blasted these changes as another harsh financial burden on SMEs. These particular industries are extremely competitive, and don’t have the financial resources to simply accommodate the additional cost. Of course, that is precisely the purpose of these changes. The government wants to see more total employees working fewer hours per capita. Avoiding these costs means business owners have to hire and train more employees as soon as possible, and schedule them so as to avoid overtime as much as possible. Unfortunately, this also doesn’t come cheap. New hires need to be trained, taking time away from more experienced workers, and costing the wages of both workers for the duration. Additionally, managers may need to spend more time and effort on ensuring that necessary roles are always filled. For many smaller businesses, this transition could well be unaffordable, forcing them into an impossible situation unless they can get access to financing.

SMEs need the right kind of financing For many small businesses that run into this kind of cash flow shortage, invoice financing offers a great solution with immediate results. These industries in particular, though, sell products and services on site directly to the end consumer, meaning they typically don’t issue invoices that they could use to get access to this type of financing. Fortunately, that doesn’t mean that these businesses can’t get funds using other methods.

Unsecured business loans An unsecured business loan is a great way to quickly get access to the funds you need. However, depending on the size and state of your business, the size of unsecured loan that you can get on short notice might be too limited to cover your entire deficit. Regardless, it’s an excellent place to start, and a good partial solution, even for those who still need to come up with additional working capital.

Supply chain finance Supply chain finance is often discussed as a way to stabilise supply lines and the cash flow of suppliers, but it can also help your business come up with additional working capital in the short term. By paying suppliers out of your credit fund, you can pay your suppliers on time, while deferring your own payments to your financial institution as per whatever arrangement you have with them. As a result, you can hold on to your current working capital longer, and put it to other uses in the interim. In 2017, the Australian government took a number of big steps that change how SMEs do business. Shorter payment times and crackdowns on underpayment issues have already had both positive and negative effects on businesses all over the country, and changes like these new overtime penalties are likely to keep coming in 2018. To stay competitive in this evolving business environment, entrepreneurs need to adapt quickly, and do their best to stay a step ahead of the competition in anticipating future changes. By ensuring that you and your business are aware of the financing solutions you have access to, you can move forward confidently, knowing that your business won’t be placed in an impossible situation by similar changes in the future.

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USING FLEXIBLE FINANCING TO DRI V E TARGETED GROWTH

Businesses rely on invoice financing, stock loans, supply chain finance, and other short term financing tools to help them keep cash flows stable in unstable business environments. Having access to these solutions is often key to a small business’ survival, and that of the people and businesses who depend on it. That does not mean, however, that alternative finance is limited to a purely reactive, financially stabilising role. 7


To get a loan for under a million dollars, an alternative financial institution like Fifo Capital can accommodate you with a short term business loan as small as you need for your specific project. Used properly, businesses can use financing to invest in growth opportunities that wouldn’t otherwise be feasible, giving them the boost they need to establish themselves in a broader market, and to compete with larger businesses.

Boost capacity Growing your business’ capacity without using financing support from a financial institution or investors of some sort is an incredibly slow process. Small businesses in particular often generate so little profit that this can almost halt growth entirely. For example, your business might have several major clients ready to sign on, but may not have the funds it needs to expand its capacity to serve those clients. While a larger business might easily have the financial bandwidth to hire and train a few new employees, provide workspace, and simply absorb their cost until the new client’s revenue paid off the investment, your small business needs to draw funds from another source.

Attracting attention in a new market means conducting marketing research, optimising product offerings, finding and building relationships with new distributors, and often paying for months worth of labour for marketing and sales efforts before you can reasonably expect to generate enough revenues to break even. The obvious solution for many entrepreneurs is to take out a business loan. A regular business loan might make sense in theory, but your primary banking institution is unlikely to be willing to deal with a loan that’s sized for a small business, because their business model isn’t designed to work with relatively small loan amounts of under $1 million. To get a loan for under a million dollars, an alternative financial institution like Fifo Capital can accommodate you with a short term business loan as small as you need for your specific project.

Drive innovation and change

Break into new markets

Entrepreneurs are typically full to the brim with innovative ideas, but don’t have the time or resources to realise them. A business can’t afford to try something new every week while remaining functional and productive, much less profitable. Making innovative changes means analysing new ideas, testing them, developing them, and eventually implementing them before they can finally begin to generate returns on investment.

Reaching out into new markets, both geographically and demographically, is a move that’s as necessary as it is unaffordable for many small business. While the advent of digital marketing has lowered marketing costs significantly over the last two decades, the time and resource investment is still very high for a small business with a tight budget.

The timeline for profitable success when conducting research and development is often uncertain, because great ideas or discoveries don’t tend to arrive on a schedule. Change management is also a finicky business, and can impact profitability in the near term that may need to be addressed. That uncertainty makes it particularly difficult to budget for, and

Short term financing, particularly invoice financing and supply chain finance, are perfectly designed to help businesses build up that working capital in the near term. It allows them to make those necessary investments and cover their costs today against a future return that would otherwise be out of reach.

Briefly... How can SMEs grow despite financial challenges? Small businesses often lack resources necessary to boost production, advertise and innovate. Flexible financing tools like invoice financing or supply chain finance are effective short term solutions. Not only can they offer a lifeline to a struggling business, but enable investment and growth as well.

businesses need flexible financing options to give them the bandwidth they need to see changes through without risking their business. Used in combination with a business loan or invoice financing, supply chain financing is a great way to defer outgoing payments for up to several months while boosting working capital. This gives your business the time it needs to adjust timelines and finish implementing the innovative changes you need to make in order to remain competitive in your industry. Growth related costs of all kinds are so difficult to tackle because they drain working capital against a payoff that often seems prohibitively far in the future. Many small businesses simply consolidate their revenues and try their best to operate conservatively in order to survive as long as possible. That, however, is just a slower way to arrive at a business’ ultimate failure. Industries develop and evolve, and successful businesses are inherently those that grow and compete for leadership to help guide those changes. For entrepreneurs of all kinds, that means finding targeted solutions to manage your financial risks while driving growth in spite of the challenge.

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Understanding debt

is critical for small business success

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To be successful, Many new business owners have a dysfunctional relationship with debt. Overly cautious entrepreneurs might try to avoid it altogether. This leaves them with anemic and ineffective budgets and unstable cash flow unless they can secure significant investor support. In other cases, an overconfident business owner might misuse borrowed funds or simply overcommit without a proper plan, leaving their organisation with an untenable debt load that ultimately leads to insolvency. To be successful, businesses need to know when and how taking on debt can benefit them, and in what cases it’s better to find other ways to come up with the capital they need. Most importantly, that means having a firm grasp of what every borrowed dollar means for your business, and making deliberate and calculated financing decisions as a result.

Large loans as startup capital Attracting investors and funding their new business with equity isn’t a viable option for a lot of new business owners. Because of this, the majority of entrepreneurs rely on their personal savings and a business loan to provide the startup capital they need. Business loans are an excellent choice for this purpose, because they allow business owners to maintain full control of their operation, and allow them to retain all of the business’ profits. However, they can also make it more difficult for a business to become self sustaining and profitable in the first place, because that loan needs to be paid off regardless how long it takes to begin generating revenue or turning a profit. A startup’s business plan needs to account for these costs, and you may need to attempt to scale up more quickly than a business that’s financed by equity as a result. This

is by no means a deal-breaker. Rather, it underscores the need for businesses to understand and plan for the financial constraints that they’re operating under, and to innovate strategies for overcoming those challenges.

businesses need to

Managing cash flow interruptions

to find other ways

Short term financing is a set of tools that many small business owners don’t understand well, but which can provide invaluable support to a small business’ day to day operations. Supply chain finance allows you to pay suppliers early while deferring your own outgoing payments significantly, invoice financing allows you to collect outstanding client payments sooner, and stock loans allow businesses to get funding that’s secured against the purchased stock itself.

capital they need.

These tools aren’t about borrowing money so much as they are about rearranging the times that revenues arrive and that payments go out to concentrate your own funds over a certain time period. Done properly, it allows a business to shift its own funds around in order to cover unexpected costs, or to make a relatively large investment that would otherwise not be possible without taking on longer term debt.

Financing growth Growing a business quickly is incredibly difficult, even when everything is going great and sales are climbing rapidly. In the past we’ve discussed how short term financing can help businesses finance growth, but that isn’t always enough. Businesses that need to make large investments by, for example, purchasing real estate, hiring and training entire new teams of employees, working with foreign governments, or setting up new international supply lines, may need

know when and how taking on debt can benefit them, and in what cases it’s better to come up with the

a relatively large amount of capital. The question that any business owner needs to ask themselves and their team, and that they’ll certainly need to answer for their lender, is this: Exactly how will this pay for itself and what will this do for your business? Debt is never just a way to cover costs. Instead, it should always be a means to a specific and gainful end. Whether you’re getting financing to scale up your business, to handle a seasonal spike in demand, or to expand into a new market, you need to have a clear roadmap in place for exactly how and when you’ll pay back any borrowed funds, and what profits and general growth you’ll be able to generate as a result of the endeavour. It’s important that businesses understand how debt works, and what it’s for, to help them treat it as the tool that it is. Not affording it the respect and caution that it is due can quickly drive a business into insolvency. On the other hand, being overly cautious can leave a business without the financial tools it needs to survive even normal cash flow fluctuations, or to compete successfully in its markets. By taking the time to understand the role of borrowing in business, entrepreneurs give themselves the necessary tools they need to succeed.

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Reed Hastings

reinventing television Under the guidance of

Hastings’ early career

Reed Hastings, Netflix has

Hastings began his career as a programmer at Adaptive Technology. After a relatively short stint there, he left to launch his own first business, Pure Software, in 1991. As a computer scientist without a formal background in business, Hastings initially struggled to manage the rapidly growing company. After his board of directors refused his resignation, he applied himself to mastering the skills he needed to become an effective CEO.

redefined how the public consumes television shows and movies. By presenting customers with a new way to watch, he changed not only how we watch our favorite shows, but also impacted how the film industry builds narratives and releases its own products. In the process, he has established himself as one of the world’s most significant business owners, applying his own unique entrepreneurial style to build a net worth of over $2.3 billion USD.

After a merger with Atria Software, Pure was eventually acquired by Rational Software, after Hastings left the company and moved on. With the lessons learned from this first entrepreneurial venture, Hastings was far better prepared for his second attempt in 1997, when he launched Netflix.

Changing how we watch TV While Netflix’s early adoption of video streaming in 2007 made it the entertainment behemoth that it is

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today, Hastings’ business model was disruptive from the start. By selling subscriptions instead of renting out individual titles, Hastings made it possible, and affordable, to see far more movies and TV shows in a shorter amount of time. This gave customers a far better value, while setting the stage for Netflix as we have it today. In 2007, the advent of streaming changed everything. Netflix transformed a cheaper and more convenient way to rent movies into the binge-watching platform we


Hastings is not a major proponent of product diversification, and has stressed repeatedly that creating one great product is far better than offering many mediocre ones.

enjoy today. According to Hastings, bingeing is a more immersive, and therefore naturally more desirable, way to enjoy television. Within just a few years, Netflix has arguably established itself as the default entertainment provider in the US, while continuing to grow rapidly across the globe. As a result of this disruptive success, even the film industry itself has adapted. Some TV shows now release entire seasons at once to encourage binge-watching, while producers and directors find themselves writing

more continuous narratives to cater to the concept.

Hastings’ management philosophy Like many California entrepreneurs, Hastings takes a non-traditional approach to running his business. Netflix’s “Freedom and Responsibility” culture is designed to attract top level talent, and give them the latitude to think and act independently. This is designed to keep decision-making decentralised, minimising micro-management while encouraging employees to develop

and apply their own expertise instead of relying on other leaders to think for them. To make sure all Netflix employees can actually handle the responsibilities laid on them, Hastings came up with a highly innovative solution: providing generous severance packages. This reduces the psychologically punitive aspect of termination, and helps to ensure that managers don’t retain mediocre employees who are ill suited to the job, but who don’t necessarily do anything terribly wrong.

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How Netflix views competition While Netflix is essentially built on a single great product, it wouldn’t be accurate to describe Hastings as having a narrow view as a business leader. He doesn’t see Netflix as simply a platform for TV and movie streaming that competes against similar businesses such as HBO go. Instead, he describes it as a form of entertainment that’s in direct competition with anything else a customer might otherwise do with their time. He famously jokes that, since users often stayed up late to watch shows, Netflix is technically in competition with sleep (and winning). Hastings is fully cognizant of what he and his business are up against, and aims to offer a product that’s so well developed that it will prevail.

What we can learn from Reed Hastings Hastings isn’t as flashy and high-profile as some of his contemporaries, but that in no way diminishes the value of the lessons we can learn from his example.

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It only takes one great idea Hastings is not a major proponent of product diversification, and has stressed repeatedly that creating one great product is far better than offering many mediocre ones. Netflix’s laser focus on streaming TV and movies hasn’t slowed it down in the slightest, and, according to Hastings, can be interpreted as a result of it. Taking the time to fully develop and perfect an idea can pay off far more than trying to spread our time and energy out over a wide variety of different projects.

Great businesses are built by great employees Silicon Valley often celebrates micromanagers like Steve Jobs or Elon Musk for single-handedly

driving their businesses forward. In terms of top-down involvement, Netflix operates on the opposite side of that spectrum. Hastings believes in the collective power of many talented decision makers, and this is a philosophy that can be especially valuable to small business owners who are swamped with an impossible range of responsibilities. By applying Hastings’ ideas, we can create more robust organisations that aren’t reliant on a single centralised leader, while creating higher quality, industry-leading products. While Hastings pushes this strategy with Netflix, it’s also perfectly suited to empowering small enterprises with relatively limited resources, giving them a better shot at establishing themselves and taking on leadership roles in their industries.


When expertise counts Not all business finance needs can be solved with vanilla solutions. When an expert sounding-board is needed, Fifo Capital can help: • One-on-one consultancy (complimentary) with a business finance specialist • Fast response and approval of finance (24 hours) to meet changing business needs • Consultancy in partnership with your financial advisers and with banking facilities • Solution-solvers for short term needs, and long term sustainability.

When your business finance needs demand expert thinking and purpose-fit solutions, call Fifo Capital.

1300 852 556

fifocapital.com.au


Alternative financing is ideal for new entrepreneurs

Compared to previous generations, new business owners are spoilt for choice when it comes to financing options for their business. Despite this, the vast majority of new businesses still go under in their first year. Stranger yet, most do so due to financial issues. Different types of financing institutions and their products each exist for a reason, and have their pros and cons. For brand new, relatively small-scale startups, alternative finance institutions like Fifo Capital offer uniquely welladapted tools to quickly come up with capital for growth, and to regulate everyday cash flow issues. Unlike other financing options, they help to keep inexperienced borrowers away from risky loans, while quickly providing the funds businesses need to thrive.

High touch relationships The most important benefit of working with a non-traditional finance institution is working with a dedicated representative, with whom an entrepreneur can build a long-term one to one relationship. While many larger institutions can only offer this kind of individual attention to very large clients, those like Fifo Capital that specialise in small businesses are designed to help provide individualised support and guidance. This relationship based approach helps business owners by providing them with someone who can walk them through the various benefits of different financing options. That doesn’t just make it easier to make good financing decisions, it makes it possible for these financial institutions to safely invest in your business. By working closely with you, they can help to ensure your business’ success, and the success of their investment.

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Transparent financing In addition to having professional support that can help to determine the best financing options for your situation, alternative financing is also designed to offer a unique level of transparency. That means no surprise costs, and no chance of drowning in interest payments from predatory loans. In fact, some of the most common financing options don’t even work like regular loans. Invoice financing allows a business to trade in an outstanding invoice for much of its value up front. The financial institution accepts the invoice, issues funds to you, and then collects payment from your client themselves. After the client pays, you receive the rest of the funds, less a predetermined fee. There are no repayments to make, and no interest to pay, making invoice financing one of the easiest and foolproof ways to come up with working capital. Stock loans are also a very safe option for novice borrowers, because they’re secured against themselves. That means, if you are unable to make repayments, the lender can simply repossess the stock that the funds were used to purchase, leaving your business no worse for wear. Of course, you can also go through an alternative finance institution to get what sounds like a regular business loan. At Fifo Capital, what makes these different from traditional loans is that they can be much smaller. Compared to a regular million dollar business loan, a $5,000 loan isn’t particularly difficult to manage, especially with the benefit of our expert representatives. Working with such small amounts often isn’t profitable for large banks, but small businesses often only need small injections of capital, and aren’t prepared to manage a large debt burden regardless. Your financial

representative can help you determine the amount you actually need, and ensure that it’s an ultimately beneficial move for your business.

Simple and fast approvals Traditional loans operate on very different timescales than alternative finance. Getting a regular loan can take weeks, or even months. This is understandable considering the size of the loans these large institutions tend to issue, but that won’t help your business in the short term. At Fifo Capital, applications for invoice financing, business loans, and other services are processed in less than a day for returning customers, and within two days for new clients. This allows business owners to respond to cash flow problems nearly instantly, which is especially important for startups that don’t have the benefit of experience to help them anticipate and control surprise costs. Additionally, it enables them to make time-sensitive purchases and take advantage of growth opportunities that wouldn’t otherwise be financially feasible for them.

Briefly... Start-up businesses have an array of alternative financing options to pick and choose from. Tools such as invoice financing or stock loans prove incredibly helpful when dealing with irregular cash flow. Being able to pay the suppliers on time, or to invest in a vital piece of equipment can be a make or break for an SME. Fifo Capital is here to lend a helping hand.

Alternative finance products are designed to help entrepreneurs get the working capital they need to survive and thrive in an unpredictable and changing environment.

Better yet, they provide that financial support in a way that’s specifically tailored to cater to the needs of small business owners, and to minimise the risks traditionally associated with borrowing by providing expert guidance. By understanding and using these tools, small businesses can gain greater financial flexibility in the short term, allowing them to compete, grow, and succeed in the long term.

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Minimise bad debt Businesses rely on stable and predictable cash flow in order to survive, compete, and thrive. Good business owners carefully manage the factors that they can control to keep revenues and expenditures steady, but often that doesn’t include taking steps to avoid and tackle bad debts. More than half of globally surveyed businesses are owed tens of thousands of dollars in unpaid invoices, and suffer because of it.

Clients who pay late, or don’t pay at all, are an enormous threat to small businesses. For smaller businesses, the cost of legally pursuing bad debts is often greater than the debt itself, and even a simple delay in receiving payment can be dangerous for businesses. Even temporary cashflow interruptions can interfere with a business’ ability to serve its customers and provide a stable workplace to employees. Depending on the severity of the situation that could damage a brand’s reputation, slow growth, or even force businesses into bankruptcy. In order to protect themselves, businesses need to find ways to avoid bad debt, and to keep operations running when they run into trouble.

Don’t shy away from credit checks Many small businesses don’t look into their clients’ credit histories, or take any real steps to determine their trustworthiness in terms of payment. To many small business owners, it can feel unfriendly not to give new customers the benefit of the doubt. What’s more, few businesses are

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often in a position to turn down business if they want to survive and grow. All of that, however, is no excuse not to be informed. While a credit check is the best and most thorough option, people who don’t want to go that route do have other options as well. Simply go online and look up the public records pertaining to the business activities of the business or individual you’re considering a relationship with. You’ll be able to see if your prospective client has declared bankruptcy, and whether they’ve been involved in court battles related to financial issues with a simple search.

Write contracts carefully Contracts need to be very explicit and exhaustive in regard to the financial aspects of your arrangement. This should go well beyond simply identifying clear payment due dates. Your contract should also clearly lay out what happens when a payment is late, including things like late fees, at what point services will be halted, and how debts will be collected


With over 70% of invoices paid late worldwide, this is not an issue that business owners can ignore if they want to succeed.

to stablise cashflow This isn’t just meant to give debtors a clear picture, it also provides a framework for your business to manage the client relationship. A business relationship that isn’t underpinned by a solid contract might be soured if you’re forced to suspend service to a non-paying client. That’s because the decision to stop serving a client is far more likely to be viewed as a personal judgment and attack when it’s made on a caseby-case basis by a business owner or manager, rather than predetermined by your contract.

Maintain communication Keeping channels of communication open and active is important in any business relationship, regardless of whether there are payment issues. It’s particularly important in the latter case, however, because clients who are in financial trouble aren’t going to prioritise paying someone who they haven’t heard from in weeks. Keep conversations open and honest, and always be proactive about maintaining that contact.

If a payment is late, reach out immediately to find out what’s going on, and take any measures stipulated in your contract. Don’t make exceptions in regard to the latter, and follow up often to ensure that you stay on the debtor’s radar.

Invoice financing While some preventive measures are certainly helpful, they can only protect you to a degree. Even very careful businesses have to deal with late payments and non-paying clients. One important tool that entrepreneurs can use to hedge against this risk is to use invoice financing. By financing (or factoring) invoices, you effectively transfer the risk to your financial institution.

Essentially, invoice factoring means selling an outstanding debt to your financial institution for most of its value. You get paid for the invoice right away, and your client is obligated to pay the holder of the debt. This arrangement works for businesses because they get paid reliably and right away, and works for financial institutions because they’re far better equipped to collect debts than most businesses. With over 70% of invoices paid late worldwide, this is not an issue that business owners can ignore if they want to succeed. Australian small businesses operate under some of the least favourable payment terms in the developed world, and even then are often not paid until nearly a month after payments are due.

By applying some of these strategies and tools, businesses can prevent most cashflow interruptions so they can spend more of their time and energy on growth, and less on trying to survive with an underfunded budget while chasing down late payments. Fifo Capital Headway

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What the

end of US net neutrality

The US government’s recent move to end the Federal Communication Commission’s (FCC) net neutrality protections has sparked a massive global debate on the issue and what it means for businesses. While nearly all of Europe does have net neutrality protections, Australia doesn’t, and hasn’t suffered any apparent extreme effects as a result. So why is it such a big issue?

As the country with the third most Internet users in the world after China and India, and by far the most in the anglosphere, US policy has a major impact on the rest of the world in terms of its influence, as well as its direct effect on the flow of web traffic. Net neutrality is so contentious for the US because it weighs the potentially enormous benefits of a deregulated Internet against the real risks of corporate abuse and profiteering that could create a new, potentially very tall barrier of entry for new online businesses.

How businesses can benefit The critical benefit that a loss of net neutrality has is that it gives ISPs and website owners more control. Specifically, it means that the efficacy of a website on any given day isn’t dependent on how crowded traffic is, but rather on how much bandwidth they’ve reserved and paid for.

Ensuring product consistency By allowing businesses to purchase access to prioritised “fast lanes” online, businesses could greatly improve online products that rely on those steady Internet connections. Websites that stream video content, for example, need a lot of consistent bandwidth in order to provide a quality product. Similarly, some regular websites may suffer from slow loading speeds because of large slow-loading content such as high resolution images, built-in applications, or video content. Currently, website owners are forced to minimise the use of this type of content to ensure a positive user experience. Being able to prioritise that traffic can change that, and give online businesses the ability to consistently deliver higher quality content that wouldn’t be feasible otherwise.

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means for business

Improving search rankings Besides generally offering a better user experience, a website’s loading speeds are also used as a factor in search rankings on Google, Bing, and other search engines. Having slow loading times can lower a website’s rankings and reduce its web traffic as a result. This, as well as the user experience issue, is another major factor in why web developers generally work hard to keep websites compact. In the future, a US business with a slow loading website may simply be able to address the issue by paying to have their site prioritised.

Potential for better and faster growing communications technology The ability to allocate and sell bandwidth priority is now left to Internet service providers in the US. As a result, those ISPs stand to generate a significant amount of additional revenue. While they’re already reasonably profitable, these additional funds will allow these businesses to invest in far more ambitious and innovative improvements than may have been previously feasible. Depending on the choices made with these resources, it could result in a generally faster and more robust Internet for all.

The risks of a non-neutral Internet The big issue with granting all this power to ISPs is the fact that decision-making is now left in the hands of just a few businesses in the US, all of whom stand to gain significantly by abusing this power. By prioritising

Internet for some, others would naturally (or unnaturally) have their speeds reduced. By some, this is seen as a potential threat to competition, and to smaller, less wealthy businesses.

Throttled service Critics argue that service providers may well choose to throttle Internet speeds for some websites to the point that search rankings and user experience is affected adversely as a form of extortion. Whether it’s as a result of prioritising higher paying customers, or an explicit move to pressure businesses, this move could easily result in much slower Internet speeds for some websites who don’t participate in the new pay-to-play model.

Anti-competitive effects Ultimately, proponents of net neutrality argue that powerful businesses could pay off ISPs not only to keep their websites operating at their peak, but explicitly to keep them ahead of any potential competitors. Worse, some ISPs would be tempted by serious conflicts of interests. For example, Comcast, Hulu, and HBO are all owned by Time Warner, who may simply dictate that Comcast should prioritise its partner businesses over any competitors. As a result, competitors simply wouldn’t stand a chance. As these concerns are being discussed all over the world both in public and private forums, the US government has already begun to look at ways to prevent possible negative outcomes with more limited regulation.

As the situation develops, the example set by the US could heavily influence future policies on the issue all over the world. Regardless of the outcome, businesses that rely on the Internet would do well to keep a close eye on any developments. Fifo Capital Headway

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Frank Wang:

the world’s first drone billionaire Frank Wang’s career in drone technology started with a school project in which he impressed his robotics teacher with a helicopter flight control system. Today he’s the world’s first drone billionaire, with a net worth of over $3 billion. Wang’s business, DJI, is worth an estimated $10 billion, and reportedly controls over 70% of the global consumer market for unmanned aerial vehicles (UAVs). Wang is a somewhat unique figure among highly successful tech entrepreneurs, both because of the way he does business, and because of how he achieved his enormous success.

Driving the drone revolution Drones are an incredibly versatile product, with commercial applications ranging from entertainment, to journalism, to disaster relief, to agriculture. While he’s responsible for bringing drones into general commercial and public use, Wang himself admits that he didn’t originally consider the wide-ranging potential of his products. According to him, his initial ambitions didn’t reach beyond supplying what was a small

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niche market with a team of 20 or fewer employees. Unlike many other major disruptive entrepreneurs, Wang built his product with relatively little regard for the market, and much more for his own personal interest. His talent and passionate interest in his field ultimately led to his long-term success, while marketing and the proliferation of his invention was driven more by interested partners.

An unconventional CEO Frank Wang doesn’t lead his business the way other major tech entrepreneurs do. He doesn’t talk about developing great company cultures, finding the best people, flat hierarchies, or encouraging teamwork. Instead, his focus is on his products. Being directly involved in their development, Wang has a great sense of personal ownership over his business, of which he is a


He is a part of another class of billionaire entrepreneurs that prioritizes their own personal ideas first and fits their business around those ideas.

opportunities, often because of disagreements with Wang. Losing these team members may have deprived the business of their talents, but it also allowed Wang to uncompromisingly pursue his own vision for his company in the long term. Being entirely uncompromising might not work for all business owners, but knowing when to choose your own vision over an otherwise promising business partner or employee can be critical to creating something great.

Perfectionism does lead to success 45% stakeholder. This led to a break with his American partner, Colin Guinn, who led the American branch of DJI, DJI North America. After a serious falling out, Wang dismantled this branch entirely. While Guinn and other DJI employees always pushed for Wang to pursue highly profitable relationships with other investors and businesses, he tends to balk at the prospect of losing any amount of control, even for great potential gain. His primary focus has always been his work on drones, rather than the business of doing business. As someone who is more interested in his products than his market, he also appears to feel little to no responsibility for how his inventions are used. After his drones were used to deposit radioactive waste on the Japanese Prime Minister’s roof, and another crash landed on the White House lawn, Wang stated that he wasn’t seriously concerned about what his products were used for.

What entrepreneurs can learn While many of the world’s most successful business owners like Marc Benioff, Jeff Bezos, or Jack Ma heavily emphasize leadership and management skills, Frank Wang clearly focuses on his own vision and product first. Despite his less than congenial relationships with many of the people he’s worked with, Wang sits at the top of a disruptive, industry dominating powerhouse. He is a part of another class of billionaire entrepreneurs that prioritizes their own personal ideas first and fits their business around those ideas. Other members of this club are Elon Musk and Steve Jobs, both of whom achieved success by demanding their idea of perfection at any cost. This style of entrepreneurship comes with a few important lessons.

You don’t need to hold on to the same team forever Of DJIs original founding members, nearly all have gone to pursue other

Low budgets, tight deadlines, and high pressure investors often result in inferior products in every industry. Steve Jobs was famous for his unwillingness to accept low quality products, and Frank Wang is from the same school of thought. He is deeply unhappy about China’s dismal reputation for product quality, and is determined to turn this around. With this attitude, both Wang and Jobs managed to take unchallenged leadership of their industries and establish themselves as the only real choice for quality in their field. Not every business owner has an industry redefining concept to build on like Frank Wang did, but understanding CEOs like him still provides a lot of actionable inspiration. With very few resources to start with other than an indomitable attitude and a great mind, he built a global multi-billion dollar industry. By taking the time to understand how he was able to do so despite defying much of conventional entrepreneurial wisdom, we can better understand what it really takes to succeed. Fifo Capital Headway

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What the Equifax hack can teach SMBs about

In recent years, major hacking events from the heartbleed vulnerability in 2014, to the WannaCry ransomware attack earlier this year have highlighted the need for better cybersecurity. More than previous events, however, the recent Equifax data breach illustrates the extent of this problem, and the threat it represents to businesses all over the world. Equifax has stressed that its business clients weren’t directly affected in this hack, but that’s completely irrelevant in terms of how vulnerable that business data is to future attacks. The next such attack could just as easily exclusively target businesses. To protect themselves, business owners need to learn the lessons offered by this incident, and how they can apply them for their benefit.

1

Globalism comes with data security risks

Though the breach was fundamentally an American issue, it also compromised the data of people all over the world. Anyone who had business dealings in the US was at risk, and the private information of over 400,000 UK citizens was, in fact, compromised. That’s not comparable to a scenario where Equifax’s UK databases are breached, which would make up to 44 million people vulnerable, but it illustrates a different and serious problem. Because of how economically interconnected we are today, anyone can do business internationally, which means interacting with foreign institutions and sharing sensitive information with financial institutions, government representatives, and other businesses. As this connectedness continues to grow, sensitive data will be captured and stored in more and more places, increasing the risk that it’ll be stolen.

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2

data

 ackers know right where to look H for your data

A seemingly obvious solution might be to simply avoid sharing sensitive information as much as possible to limit the number of institutions that have it. Unfortunately this doesn’t work. The Equifax leak exposed 143 million Americans, or nearly half the total population of the country. Obviously, Equifax does not have 143 million customers in the US. They had data on this many individuals because they and other credit bureaus collect information on everyone that they can, not just their customers. After all, they need to be able to respond to credit checks that target non-customers. Because of the nature of credit bureaus, they need to collect a lot of sensitive data. They receive bank records, and glean additional information from other public records, such as court documents, that they can access to build a clear picture of a person’s financial history. This is unavoidable, and makes credit bureaus an ideal hacking target.

3

Businesses have to accept security risks

History has shown, up to this point, that credit bureaus cannot fully secure their databases against hackers. Further, keeping sensitive information out of those databases isn’t a serious option for businesses. That means that business owners need to accept and work to manage the associated security risks, rather than simply trying to avoid them. That means taking steps to detect identity theft, and setting up contingencies to protect your business’ interests if you become a victim.


security 4

Businesses need financial backup plans

Identity thieves can use your information to open lines of credit and take out loans in your business’ name. Unfortunately, the first line of defense that you’ll typically rely on is a credit monitoring service, which means you likely won’t know that you’re a victim until after you see an unexpected blow to your credit rating. It takes time to identify fraud cases and repair the damage to your credit, so you’ll be forced to spend some time operating your business with a damaged credit score. Getting the financing you need to run your business during that time can be a serious problem. Fortunately, there are a few things you can do to make this easier. Develop a healthy relationship with your financial institution Work with a financial institution that prides itself on hightouch relationships. Fifo Capital and similar institutions work very closely with clients and become very familiar with their clients’ operations and their real financial viability. That insider knowledge allows them to make judgment calls like ignoring a credit score issue on applications that your primary banking institution might flatly reject as a matter of policy. Set up a standby finance facility One ideal tool for managing unexpected credit problems is a standby finance facility. This kind of financing is negotiated ahead of time, and can be drawn on at a later time if the need arises. If you discover that you’re a victim, this gives you something to fall back on while you repair the damage or work out other options.

...business owners need to accept and work to manage the associated security risks, rather than simply trying to avoid them. That means taking steps to detect identity theft, and setting up contingencies to protect your business’ interests if you become a victim.

As things stand today in terms of financial technologies, data security, and the increasingly interconnected global economy, business owners can’t operate on the assumption that their sensitive financial information is secure. By keeping your eyes open and taking mitigatory preemptive steps, you can give your business the flexibility it needs to detect, manage, and survive a data breach both today and in the future.

Fifo Capital Headway

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We’re here to help. Business finance when you need it. Working capital to support and grow your business We know that the working capital your business needs to support and grow can easily exceed what other financiers can approve. And that’s where we can help, with flexible financial options from $10,000 to $1 million. We understand, because we’re business owners like you When you talk to us, you’re talking to a business owner like you. We’re a privately held finance company, which means we can be innovative in our approach and work closely with our customers.

Contact Fifo Capital today for more information. 1300 852 556 fifocapital.com.au

We’re all about keeping things simple – from a single point-of-contact who’s also the decision maker, to a 24-hours turnaround time… all with minimal paperwork. We don’t require long term contracts or property security – and it’s up to you when you choose to use our services and when to stop. All with no impact on your existing lending arrangements In fact, banks often recommend us as preferred short-term funding option. And because we work as a complementary service, there’s no need to refinance your current funding facilities.


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Fifo Capital Q1 2018 Australia  
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