Page 1

EXCHANGE

HCE

Real Issues : Real Solutions

Baptist Health System Turnaround in recession

JAN/FEB 2011

HEALTHCARE EXECUTIVE EXCHANGE MAGAZINE | www.hcemag.com


BAPTIst Health System

“As a team, leadership held focus groups to find out

improved physician satisfaction. All this through the

what our values meant to employees in the context of

lowest point in America’s recession.

the workplace and performing their daily roles.”

“We are really trying to challenge ourselves to think

Baptist Health System includes four hospitals, 40

In the face of healthcare reform, tightening costs and coordinating independent and hospital-employed physicians, healthcare systems are seeking innovative ways to provide care and create a positive environment for employees. Baptist Health System in Birmingham, Alabama, chose to use the organization’s mission and values to reinvigorate the process of providing care, improving quality indicators as well as finances.

healthcare,” Spees said. “We have to step back and

as well as nine senior housing facilities. The organiza-

look at where we have opportunities to change the

tion’s mission incorporates its values as guidance for

way we provide and manage healthcare. We’ve chosen

providing care and establishing goals: As a witness

to approach this as a team, which is not easy. It was

to the love of God, revealed through Jesus Christ, the

a cultural shift for us as an organization.” With about

Baptist Health System is committed to ministries that

4,300 employees in the organization, redefining the

enhance the health, dignity and wholeness of those

working culture was no small task.

we serve through Integrity, Compassion, Advocacy, Resourcefulness, and Excellence. Using this mission as a guide, Baptist went from

“As a longstanding, faith-based organization, we have a rich history and strong mission,” said Shane Spees, President and CEO. “I made an effort to meet with employees, physicians, business owners and others to get an impression of where we stood in the market and find opportunities for improvement. I noticed that we weren’t living out a strong sense of mission daily.

innovatively and differently about our approach to

physician practices, independent physician locations,

Importance of leadership and teamwork

having operating losses of around $25 million in 2007

Baptist took a team approach to developing goals and

to operating income of almost $2 million in fiscal

changing the culture, with the System’s mission state-

year 2010. The System also made progress in operat-

ment as their guiding principle in all changes.

ing and clinical quality indicators over the past three

“In a team-based approach, we all understand

years, performing in the top 10 percent nationally

we’re responsible for our goals,” Spees said. “We all

in many areas. In addition, the health system has

have individual targets and objectives to reach, but we

HCE EXCHANGE MAGAZINE Real Issues : Real Solutions

7


Introducing ADM X3®: The One and Only ADM X3 showed a 94% reduction eduction in wear compared to metal-on-metal at 65° of inclination1

St. Jude Medical is focused on reducing risk by continuously finding ways to put more control into the hands of those who save and enhance lives.

St. Jude Medical

Average Wear Rate at 2.5m Cycles (mm3/mc)

More control. Less risk.

80 70 60 50 40 30 20 10 0

etal ADM X3

Metal-on-m

35º

50º

65º

Is Proud to Sponsor Baptist Health System

Large diameter bearing. No metal-on-metal articulation.

sjm.com

ADMX3® AD

)

gle (degrees

An Inclination

It’’s a tru ue evolution in design, and it’s exclusively from Stryker.

M e Bearing Technology Applied Correctly Mobil w www.m mobilebearinghip.com 1. Stryker Orthopaedics RD Test Rep port: RD D-09-085.

ST. JUDE MEDICAL, the nine-squares symbol and MORE CONTROL. LESS RISK. are registered and unregistered trademarks and service marks of St. Jude Medical, Inc. and its related companies. ©2010 St. Jude Medical. All Rights Reserved.

A surgeon r mustt always l rrely l on hi his orr her ow own professional clinical judgment when deciding whether to use a particular product when treating a particular patient. Stryker does not dispense medical advice and recommends that surgeons be trained in the use of any particular product before using it in surgery.The information presented is intended to demonstrate the breadth of Stryker product offerings. A surgeon must always refer to the package insert, product label and/or instructions for use before using any Stryker product. Products may not be available in all markets because product availability is subject to the regulatory and/or medical practices in individual markets. Please contact your Stryker representative if you have questions about the availability of Stryker products in your area. Stryker Corporation or its divisions or other corporate affiliated entities own, use or have applied for the following trademarks or service marks: Mobile Bearing Hip, Stryker and X3. All other trademarks are trademarks of their respective holders. NL10-AD-HP-2460 Copyright ©2010 Stryker. All rights reserved. Printed in the USA.

formulate our plans in a team environment. We also

and human resource leadership systems, which

He also said the system just broke ground on a project

have critical success factors at the System level: mis-

included investing in leadership tools and coaching.

at its largest hospital—Princeton Baptist—to renovate

sion, excellence and engagement. All planning we do

With strong leadership, Baptist was able to focus on

90,000 square feet of existing space and add 60,000

relates to those success factors.“

employee and physician engagement and improving

square feet. The project is estimated for three years,

Using the critical success factors, which relate back to

the work area to meet the needs of employees

and Spees said when complete, the hospital will have

the health system’s mission and values, keeps align-

and physicians.

the “most modern technology in operating procedural

ment throughout all facilities and helps balance the

rooms available.”

decision-making process. Whether it’s decisions on

Next steps

capital investment or services expansion, leaders can

With the employee culture and finances improved,

the implementation of an ambulatory electronic medi-

look to the success factors to ensure their decision

and quality measures on the rise, Baptist Health

cal record throughout employed physician practices

fits within the System’s strategic plan, Spees said.

System is now looking toward modernization and

and independent physician practices that have chosen

improving technology.

to contract with the System. Spees is looking forward

“The team-based approach has fostered a culture not just of teamwork, but also of system-wide ac-

“Recently we invested about $150 million in

Another exciting investment for the System is in

to a future with the community’s hospital and ambula-

countability,” Spees said. “We’ve made sure our plans

modernizing the internal workings of our hospitals,”

are aligned and cascade those targets down to indi-

Spees said. “That includes investments in medical

vidual goals and objectives for different roles through-

technology, medical equipment, new cath labs, new

tant to be persistent in pursuing your goals and being

out the system, not just across management.”

operating rooms. We also recently opened a new pa-

mindful of your organization’s overall mission. It’s not

tient tower at Shelby Baptist Medical Center, which

just what you accomplish, but how you accomplish it

critical to the System’s success. He said the health

features all private rooms and doubles our critical

that matters.”

system began re-engineering its operating systems

care capacity, which was a real need in

Spees said investing in leadership has also been

that community.”

tory settings connected through this technology. In accomplishing all this, Spees said, “It’s impor-

By Patricia Chaney

HCE EXCHANGE MAGAZINE Real Issues : Real Solutions

9


hcedigital  

healthcare magazine, hospital, medical center, HCE Exchange

Read more
Read more
Similar to
Popular now
Just for you