TROUBLESHOOTING TIPS FOR HBO GO ON ROKU
PLAYBACK ISSUES Playback issues generally occur in most content provider channels and The HBO Go channel is no exception to this rule. To fix general playback issues relating to the Roku device, the first step recommended is to remove and disconnect the device from the power source and re-plug the device to the power source after few minutes to enable a soft-reset of the device This would reset any chance of a bad connection on the Device. Another option would be to remove the HBO go channel and add the channel again to your Roku device.
CAUSES Sometimes Playback issues are caused by a bad internet connection or a fluctuating internet signal. To fix the wireless connectivity of the Roku device, Navigate to the settings and then to Network and re-enter the credentials to your Home Wi-fi network. Restarting your Home Wifi router may also help in stopping network connectivity issues from occurring in the future.
AUDIO ISSUES Some HBO go users may find that Audio playback for a particular Video might not work. In such scenarios, try removing the HDMI cable and re-insert it after a few minutes. If you use a composite cable for sound then try replacing the cable completely. Try to check the volume settings using the Roku remote to check if you have accidentally muted the device. This will definitely solve the Audio playback issues.
SURROUND SOUND Sometimes there may be an issue with playing surround sound. To fix this issue try to go to Audio settings and verify if the settings are HDMI or PCM-Stereo and select PCMSTEREO if the output is HDMI There is another common issue which occurs where the remote is unresponsive. Try to replace the batteries of the remote to fix the issue. Finally to make sure that none of the above-mentioned issues occur, make sure that you have updated the software of the Roku device and that you are on the latest software version.
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