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A publication for the staff of Hartford Hospital

April 23, 2012

Vol. 68 No. 14

Recognizing Administrative Professionals:

The Pulse of the Office

This is Administrative Professionals Week, and Administrative Professionals Day is Wednesday (April 25). The job of an administrative professional has changed dramatically over the 60 years since the first Administrative Professionals Day, thanks to new tools, techniques and seismic shifts in the economy and culture itself. But administrative professionals have remained the steady center of efficiency through it all, helping ensure that jobs get done right, on time and on budget. “Admins� are one of the engines of business.

In a world that demands the accurate and speedy movement of digital information, admins are masters of data. And they do this while maintaining their more traditional role as the gatekeepers for customers, clients and staff members.

Administrative professionals are the pulse of the office. Today, there are more than 4.1 million secretaries and administrative assistants working in the United States, and 8.9 million people working in various administrative support roles. We thank all the administrative professionals who are the pulse of Hartford Hospital.

Food Matters: Listening to the Voice of the Patient Starting April 23, the Department of Food and Nutrition will introduce staff in a new role - nutritional care coordinators - to work with patients on their units. They will be advocates for the patients, and their link to the Nutrition Department. These 15 individuals will spend their time on their assigned nursing units, getting to know their patients, being accountable to them, and doing all they can to make their food service experience as pleasant as possible. The NCCs will also interact with and be a member of the clinical nutrition team and the nursing team on the unit. The NCCs will obtain meal choices, interpret patients’ needs and dietary habits as they relate to prescribed diet orders, document information so it stays with the patients, and deliver the meals. Each of them will have no more than 80 patients. Hospital patients traditionally change diets three to four times during their stay, and this equates to waste. By having patient food history attached to the diet orders, there will be less waste, a quicker response to diet changes, and ultimately more satisfied patients. These individuals have been chosen based on their excellent customer service skills, and their strong desire to do what is right and kind, in line with our values. The NCCs will be wearing a professional uniform, meant to make patients feel like they are special, and perhaps dining in a fine restaurant or hotel. They will be dressed in vest/pants and scarfs, and the men will be wearing ties.

The Nutrition Department added these staff positions based on feedback from patients, executive advisory boards, nurses via the H3W process, and physicians. “We serve over 2,000 meals per day to our patients, and ship food to IOL, Newington, and some off-site facilities,” said Janice Cannon, director of Food and Nutrition. “Our challenges for New nutritional care coordinators will advocate for patients and an institution this work to make their food service experience as good as it can be. size are many, and depending on the time of year and the our goal is to maintain a quality service season, we are able to obtain many lowith optimal nutrition and never lose cally gown produce and cheese items. sight of the patient-focused approach.” Food and Nutrition Services has made All trans fat has been removed from several other changes in the last few cooking and preparation within the department. The grease used in frying is months as well, Cannon said. actually being reused for energy by a lo“Our menus are in review, and we have cal vendor. We have also embarked on a added some new cold items based on food waste composting program, which the feedback we have gotten,” she said. has reduced trash and will save about “Healthier options with reduced fat and $10,000 a year. sodium are a priority, as well as increasing choices for those with gluten and Breakfast will move to 6 a.m. tray asvegetarian lifestyles. This process will sembly versus having a night-before be ongoing as we move forward in our pre-plate service. This change will close that gap when many diet changes occur, meal service plans.” and a significant amount of time and Currently we utilize a cook chill system food will be saved. for patient feeding, but are exploring opportunities to replace this system. “We are continuing to visit other hosWe make every effort to buy regional produce from our vendors, and

pitals to evaluate how we can enhance the patient experience,” Cannon said.

Two Hartford Hospital Registered Dietitians Receive Awards Janice Cannon, MS, MAA, RD, CD-N, director of Food and Nutrition, has been named the recipient of the Outstanding Dietitian of the Year award by the Connecticut Dietetic Association. This award is based on professional strengths, leadership and the promotion of the Dietetics profession. The presentation will be made at the Annual CDA Spring Meeting on April 27. Janice Cannon


Ann Zogbaum

Dietician Ann Zogbaum, MS, RD, CD-N received the Outstanding Dietetics Educator for a Dietetic Internship Program by the Academy for Nutrition and Dietetics. This award is in recognition of professional achievements as a teacher, mentor and leadership in the field of Dietetics education. The presentation was held in Albany, New York on March 29.

National Laundry and Linen Week • April 23-27 National Laundry and Linen Week is a time to recognize the efforts of our Laundry Staff for their contributions to patient care, and to thank them for “Making A Difference.”

Compliance Questions or Concerns?

If you need to obtain information about compliance issues or raise concerns regarding internal and regulatory practices or policies, please contact your supervisor or call the ComplianceLine, a confidential and toll-free service, at

1-855-HHC-OCAP or online at


Happening at Hartford Hospital Staff Support Session on Diabetes Tuesday 4/24 A free education and support session for staff with diabetes will be held Tuesday, April 24 from 12:15-12:45 p.m. in the ERC Informal Lounge. The topic is healthy eating and increasing plant-based foods. Sessions are offered by Diabetes LifeCare. Contact Beth Caffrey at 860-545-1941.

Fitness Center Classes

Join the Walks

The Barney Fitness Center offers fitness classes Monday through Thursday, mornings, at noon and evenings at 7:30-8 a.m.; 11:30 a.m.-12 p.m. and 12-12:30 p.m.; and 4:305 p.m. Fee for a 12-class session is $72, an “Any-class, Any-time” special for $100. For more information, call 860-545-3077.

The 2012 Kidney Walk will be held Sunday, April 29 at Wickham Park in Manchester. Connecticut?pg=entry&fr_id=4314. = The 8th Sharon’s Ride-Run-Walk for Epilepsy will be Sunday, May 6 in West Haven. Join the HH Epilepsy Center team; call Dr. Erica Schuyler or Kirsteen at 860545-5208, or use this link:

Summer Teen Volunteers Book Now! NYC Bus Trip CCMC is running a bus trip to New York City on Saturday, May 19, leaving here at 8 a.m. and returning around 8:30 p.m. Cost is $30 per person. Book your seat ASAP; call Veronica Torres at 860-545-9441.

Applications are available for the Summer Teen Volunteer Program. The application is online: http://www.harthosp. org/Careers/Volunteer/Application/default. asp through April 27. Questions? Eileen Pelletier,

IOL’s Got Talent, May 4

The 3rd annual “IOL’s Got Talent” Craft Schwartz Rounds 4/25 Fair and Cup Auction will be Friday, May 4, 10 a.m.-3 p.m., IOL/Commons Bldg, Schwartz Center Rounds, a safe place to Hartford Rm. Crafts include jewelry, share the joys and challenges in patient Memory Boards, homemade soaps, and care, will be held Wednesday, April 25 hand knit from 11:30 a.m. to 12:45 p.m. in Gilman items. Auditorium. The topic is “Reconciling Our Au c t i o n Differences: When the Patient Says No to the will feaMiracles of Medicine.” All staff/volunteers/ ture gift physicians are invited. c a r d s from Max In Store Thursday 4/26 Restaurants, Friendly’s, Mozzicatos, and gift basJazz Mi Taz fashion jewelry and sterling kets. Proceeds help to support the Chilsilver will be in The Auxiliary Store on dren’s Clinic. Shop for a Mother’s Day gift Thursday, April 26 from 9 a.m. to 4 p.m. or a treasure for yourself.

Quarter Century Club RSVPs due Friday 4/27 Invitations have been sent to members of the Quarter Century Club for the May 18 party. RSVPs must be received by Friday, April 27. Contact Maria Rodriguez-Furlow at 860-972-3985.

Scholarship Applications Due Applications for the 2012 Hartford Hospital Sons and Daughters/Tapestry Scholarships are due on Monday, April 30. For applicaiton, go to http://intranet.harthosp. org/hh/docs/2394.

April Specials Acne Treatments Combine salicylic acid and glycolic acid to exfoliate the skin, kill bacteria, help control oil production, and heal acne. Customized home skin care programs. Free consultation.

Permanent Make-Up Eyebrows - $400. Eyeliner - upper or lower, $200; both upper and lower, $350.

Gentlemen’s Executive Facial Combine therapeutic relaxation with corrective skin care treatments tailored especially for men. Maintain skin that is well balanced and free of imperfections. $150.

For more information, please visit Hartford Specialists MedSpa 399 Farmington Ave., Suite 210 Farmington CT 860-548-7338

Classified - Cape Cod Rental Come and enjoy our wooded grounds and large sunny beach at the Sagamore Highland Cabins, 20 mins to Plymouth, 30 mins to Hyannis, 60 mins to Boston and 90 mins to P-town. Each cabin has a fully equipped kitchen, Cable TV/DVD, Barbecue grills, and A/C. $475 per week. For more information, please call Marcia at 860-810-9002. Weeks available: Aug. 18-25 and Aug. 25-Sept. 1.

Questions or comments about RxTra?

Contact editor Annie Emanuelli at or 860-545-2199

Rxtra 4 23 for web  

Hartford Hospital employee news.

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