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A publication for the staff of Hartford Hospital

December 30, 2013

Vol. 69 No. 49

New Year Message From Elliot Joseph It’s a great time of year – a season of celebration filled with opportunities to spend time with family and friends. For me, it’s also a time to think about the year that is now ending and look forward to a new one. When I reflect on our year together, I am filled with gratitude for the wonderfully important work you do every day. I am constantly amazed and humbled by the daily acts of compassion and humanity you perform for those in your care – and for one another. Your ability to be in the moment in the fast-paced, emotionally charged world of health care is what sets you apart.

Hartford HealthCare is a place of health and healing because of you. The health care world is being rocked by dramatic changes. We are doing our best to ensure that our organization is strong and stable so that we will be able to serve our neighbors, friends and family members in the decades ahead. As we face our many challenges, we must never forget that our most basic mission is to bring hope and healing to the sick, sympathy to those suffering a loss and a brighter future to those whose health we help improve.

To each of you, I want to say that you have my most sincere respect and admiration for a job well done in 2013. I wish for you and your families a pleasant and restful holiday season, and I extend a special thanks to those of you who work over the holidays. Be safe, warm and healthy. All the best, Elliot Joseph Hartford HealthCare President and CEO

90 Runners Represent HHC at Manchester Road Race Hartford Hospital and Hartford HealthCare showed a strong presence at the Manchester Road Race held Thanksgiving Day. More than 90 participants were proud to wear our colors. Congratulations to everyone who participated. See if you recognize any of these HHC runners....


Hartford Hospital Adopts Sickle Cell Disease Emergency Room Pain Management Plan Hartford Hospital has recently adopted a Sickle Cell Disease (SCD) policy/protocol for the Emergency Department. Sickle Cell Disease is a group of inherited disorders where the red blood cells - which are usually round and flexible and move through small blood vessels to carry oxygen to all parts of the body - become hard and sticky and look like a C-shaped farm tool called a “sickle.” When the malformed sickleshaped cells travel through small blood vessels, they may get stuck and clog the blood flow. This can cause pain and other serious problems such as infection, acute chest syndrome and stroke. The pain experienced by patients with SCD can often be managed at home. However, in extreme cases, individuals warrant a trip to the hospital for intravenous narcotic medication administration.

Compliance Questions or Concerns? If you need to obtain information about compliance issues or raise concerns regarding internal and regulatory practices or policies, please contact your supervisor or call the ComplianceLine, a confidential and toll-free service, at 1-855-HHC-OCAP; or go online to; or contact the Office of Compliance, Audit & Privacy (OCAP) directly: · Compliance 860-972-4093 · Audit 860-972-7064 · Privacy 860-972-1573

The primary concern of SCD patients when admitted to the hospital is often a pain crisis. Unfortunately, pain often becomes the sole focus of managing the disease without the implementation of a plan to address preventative measures.

Above: Sickle cell on the left, with three normal red A comprehen- blood cells on the right. sive plan will aid in assuring access Below: Daileann Hemmings with her nephew Brandon, to adequate pain who has Sickle Cell Disease. (Photo by Nick Caito) management and appropriate triage in addition to mitigating frequent admission and unnecessary length of stay. To keep with the mission of Hartford Hospital, the development of this SCD plan will aid in providing a consistent patient-centered experience. “The adaptation of this policy was designed as a measure to provide individuals living with Sickle Cell Disease a comprehensive, evidence-based experience at Hartford Hospital,” said Daileann L. Hemmings, Hartford Hospital Department of Women’s Health. “This protocol is the first step to creating a Sickle Cell Disease management plan for this patient population in the Hartford HealthCare System.” Hemmings is a high risk OB nurse on North 8, and serves as vice president of the board of directors of Citizens for Quality Sickle Cell Care. She also has a five-yearold nephew named Brandon with the disease. The National Institute of Health (NIH) has named Sickle Cell Disease the most common blood

disorder in America, affecting approximately 100,000 individuals in America and millions worldwide. Hemmings invites fellow staff members to learn more about Sickle Cell Disease: http://www.


Happening at Hartford Hospital Customer Service Mental Health The Hospitality Approach First Aid

Employee Discounts on Just About Everything!

The Health Science Libraries offer a unique class in developing Customer Service using the Hospitality Approach, which was developed by the hotel industry, but has been adapted to health care by Sheila Hayes, senior librarian in the Robinson Library. The next class is Thursday, Jan. 2 from 10–11 a.m. in the Library Classroom, 3rd floor, ERC. Arrangements can be made for your whole department to take this class. Call/email Sheila Hayes 860-972-2416 or to register.

Do you want to know how to get HH employee discounts on everything from the Hartford Courant to Monster Mini Golf, or at J’s Restaurant or BJ’s Wholesale Club, or on cell phone plans or car service? Go to the Employee Recreation/Discounts page on the intranet! ( docs/378?route=2)

Town Hall Meeting with President Markowitz At Newington Campus

Hartford Hospital will offer a full-day Mental Health First Aid course on Jan. 14, Jan. 21, and Jan. 30. The classes run from 8 a.m.-5:30 p.m. in the Hartford Room, Commons Building at the IOL. Mental Health First Aid gives general information about mental health issues and the tools to better serve those with mental health issues. Instructors are Ed Clukey and Patricia Graham. The fee of $15 covers the required manual. 12 enrollees are needed for the course to run. Registration is required. Please contact Patricia Graham at or 860-545-7716 to register or for more information.

Please join Dr. StuVolunteers Needed for art Markowitz, president of Hartford “No One Dies Alone” Hospital, at a town hall-type meet- Under the direction of Pastoral Services, ing on Friday, Jan. a nationally recognized program called No One Dies 10, from 9–10 a.m. Alone has been in the Newington making a differCampus’ Amphitheence for here for ater. Peter Fraser, nine months. A the vice president of Human Resourc“compassionate es, will also be in attendance and will be companion” volavailable for questions. unteer provides reassuring presAuxiliary Drive for ence to patients who would othChildren’s Books erwise die alone. On Tuesday, Jan. 14, 2014, the Auxil- With the support of the nursing staff, iary will hold a book drive collection of companions are able to help provide panew and gently used children’s books for tients with that most valuable of huRead to Grow, an organization supported man gifts: a dignified death. Our next by the hospital and the Auxiliary. Read volunteer training will be Tuesday, Jan. to Grow works to educate new parents 28 from 10:15 a.m.–1:15 p.m., in the ED on our maternity floor about the impor- Conference Room. If you are interested in tance of early literacy. If you have any volunteering for the No One Dies Alone questions about the book drive, feel free Program, please contact the Volunteer to contact Jenny Quigley at jmintonq@ Department at 860-972-2182 or e-mail

Here are the discounts currently available: •

Hartford Courant

UConn Ice Hockey Classic

Monster Mini-golf

XL Center Events

Au Bon Pain e-Club

Bushnell events

Broadway shows

Disney on Ice

Comfort Inn

LAZFly airport parking

Chicago Sam’s in Cromwell

Dakota’s Restaurant, Rocky Hill

J’s Restaurant - Hartford

Lucky Lou’s Bar & Grille

Peppercorn’s - Hartford

Cell Phone Discounts

BJ’s membership

Bill’s Automotive

Cesar’s Foreign & Domestic

Leather & Sound


Roggi’s Garage

Footprints Shoes

MZ Cleaners

Nature’s Spa

New Balance

Raymour & Flanigan

Questions or comments about RxTra?

Contact editor Annie Emanuelli at or 860-972-2199

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Hartford Hospital employee news.