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A publication for the staff of Hartford Hospital

November 14, 2011

Vol. 67 No. 42

Congratulations To The Teams of the Year! The 2011 Team of the Year honors were announced at the State of the Hospital meeting on Nov. 8. This year, recognition was given to clinical and clinical support teams, in recognition of the fact that everyone plays a vital role in improving the patient experience and general hospital operations.

Clinical Support Team of the Year: Team EXCEED

Clinical Team of the Year: Blood Stream Infection Action Group

Team EXCEED, made up of 24 members from throughout the hospital, focuses on enhancing the patient experience, which has led to our achieving historic patient satisfaction scores of 67.8%. We moved from the 18th to the 46th percentile in patient satisfaction, which is a magnitude of improvement rarely seen in health care.

The Blood Stream Infection Action Group has literally saved lives.

Team EXCEED members are Garret Condon, Mike Davis, Laura Dean, Lynn Deasy, Amato DeRosa, Mary Eanniello, Charles Engle, Beatrice Evans, Cheryl Ficara, David Fichandler, Marcia Haytaian, Sarah Hickey, Margaret Julian, Kevin Kenney, Richard Kubica, Jeff Mather, Mike Page, Shauna Pangilinan, Mark Perry, Alison Rapose, Roxann Robinson, Erika Schouten, Amy Schroder and Christine Waszynski.

This year, thanks to this team’s remarkable efforts, we’ve reduced by 22 the number of patients who developed blood stream infections while being cared for at Hartford Hospital. That’s a 57% reduction compared to last year. We are now performing at a national best-practice level. BSI steering committee members are Karyn Butler, Marc Palter, Jamie Roche, Jack Ross, Joyce Sauve, AJ Smally, Lee Steere, Maria Tackett, Stephen Upham, Pam Vecchiarino and Chris Werner.

Nothing reflects our values in action like our Team of the Year awards.

Congratulations to everyone for this profound accomplishment.

This is the third year we’re recognizing excellence through these awards.

Finalists were: Feeding Patients in the ED Team (clinical support); and the Discharge Process Action Group (clinical).

Fifty-seven teams were nominated for Team of the Year. Their accomplishments are truly remarkable as is all the work being done throughout our hospital through H3W. H3W workgroups have come up with 5,000 ideas, with more than 1,500 already implemented.

Semi-finalists were: the Supply Cost Management Stewardship Team (clinical support); and the Young Adult Services Team from the IOL (clinical). On behalf of all of Hartford Hospital, congratulations to these teams and

to all H3W teams who do outstanding work every day. You are helping us build a culture of excellence, a culture of top quality care delivered with integrity, excellence, caring and safety in mind. Your efforts and dedication are vital to how Hartford Hospital works. More information, including a listing of all 57 nominated teams, and some informative videos can been seen on the Hartford Hospital Intranet at

Dr. Jacobs Elected to ACS Board; Dr. Browner Also Serves Dr. Lenworth Jacobs, director of the Trauma Program, has been elected to the American College of Surgeons Board of Regents. The American College of Surgeons is a scientific and educational association of surgeons that was founded in 1913 to improve the quality of care for the surgical patient by setting high standards for surgical education and practice. The College is governed by the Board of Regents.

You are Cordially invited to the

2011 Holiday Party December 7, 2011 North & South Campus Afternoon session 11AM- 4PM Heublein Hall

Newington Campus Afternoon session 11AM- 2PM Dinning Room

North Campus Evening session 10PM- 12AM Dinning Room Please wear ID badge for entrance

Marchozzi Named CFO of the Year Thomas Marchozzi, executive vice president and CFO of Hartford HealthCare, has been named Chief Financial Officer of the Year by the Hartford Business Journal. He was honored at a celebration Nov. 2 at the Belle Terrace at Avon Old Farms. A full-page story in Hartford Nov. 7 began: “Marchozzi is a man with a mission, a plan to get there and a committed co-pilot in


2008, a year that system member Hartford Hospital experienced an $8 million loss, the duo orchestrated a turnaround that resulted in a $20 million gain for the not-for-profit hospital.

the person of Hartford HealthCare CEO Elliot Joseph. Since they joined Hartford HealthCare in

“Marchozzi is now leading Hartford HealthCare’s conversion to the new financial reimbursement models called for under the nationwide changes coming to health care services.”

Jacobs, a general surgeon, is professor of surgery and chairman of the Department of Traumatology and Emergency Medicine at UConn. Dr. Bruce Browner, director of orthopaedics, also serves on the ACS Board of Regents, and has entered the final year of his threeyear term. It is unusual and impressive for a hospital to have two of its clinical chiefs serving on the 22-member Board of Regents.

Compliance Questions or Concerns? If you need to obtain information about compliance issues or raise concerns regarding internal and regulatory practices or policies, please contact your supervisor or call the ComplianceLine, a confidential and toll-free service, at

1-855-HHC-OCAP or online at

Nov. 13-19: National Nurse Practitioners Week Nurse practitioners are e x p e r t patient-centered clinicians, and the health care provider of choice for many people because of their unique combination of medical and nursing expertise and skills. NPs diagnose and treat acute and chronic conditions such as diabetes, high blood pressure, and injuries; they order, perform, interpret and supervise diagnostic tests; and they prescribe medications and other treatments. In addition, NPs partner with their patients, providing health education and counseling, guiding patients to make smarter health choices. If you’re already seeing an NP, take a moment this week to say thanks. Visit to locate an NP in your area.

Nurse Practictioners: Your Partners in Health

Additions to the State Of the Hospital Program The following names were inadvertently omitted from the State of the Hospital program booklet. Our sincere apologies to all who were accidently omitted. Your contributions are needed and appreciated.

Central Scheduling Implementation Team: Becky Peters

The Newington Central Scheduling Team: Alysia Gibbs

Assessment Center Team: Patricia DePietro

Operation Waldo Team: L. Shelbye Maynard B8 TCAB Team (Transforming Care at the Bedside): Susanne Yeakel BSI Steering Committee: Karyn Butler, MD Cardiovascular Inpatient Telemetry/ Stepdown Unit Nurses and Leadership Team: Anne Cronin; Ann Vale; Valerie Neary; Mary Thomas

Engineering High Clean 2011: Gino Budonaro Materials Management Purchasing Team: Ryan Donahue

Cancer Clinical Research Office – CCRO Team: Dr. Robert Siegel; Dr. Todd Alekshun Discharge Process Action Group: Michael Lindberg, MD; Beth Lawlor, RN Reducing Heart Failure Readmission Action Group: Michael Lindberg, MD; Beth Lawlor, RN Point of Service Team: Becky Peters

The following team members for the Hartford Hospital Eye Surgery Center Implementation Team were not printed in the Program: Peri-op Services Linda Pereira Rosemary Aiello Gwen Richardson Gervacio Pangilinan Enzo Pistritto Bonnie Matthews Alex Salas Dan Beaupre Andrea Hagstrom Maggie Hanbury Eileen Hermann Elaine Barbera Kareem Gatson Francine Lizotte Judy Hadden Jean Tomany Angie Petro Ellen Gunn Human Resources Bill Bell Lori Anderson Valerie Dillon-Weed

Biomedical Engineering Amato DeRosa Sean Frenette Ray Renouf Health Information Management Holly Stepensky Carmen Pedraza Nancy Moreau Kate Frank Peter Fonseca Jeff Dahlstrom Anna Santoro Frank Scalise Finance Becky Peters Alicia Rosario Lisa Sobestanovich Ynes Bobea Lisa Maurice Betsy Lopez Phil Tal Zelma Berube Mary Ann Nelligan Shelley McCafferty Materials Management Engineering Tissue Bank Medical Staff Office

Information Technology Services Travis Keiderling Josephine Miano Kristine Bishop Joe Scalora Vivenne Gordan Bob Gursky Mike Knudsen Steve Kosik Cynthia Thompson Maura O’Donnell Building Services Roger Piper Anesthesia Chris Sikora Rick Sanders, MD Infectious Disease Susan Malo Fire Safety Yves Poulin Pharmacy Marc Rousseau Digital Print Center Stew MacCluggage


Happening at Hartford Hospital Benefits Open Enrollment Surgery Celebration This Ends This Friday Thursday, Nov. 17 The deadline for benefits open enrollment is this Friday, Nov. 18. View the summary of benefits online at to see summary charts that show plan benefits for the medical and dental options available in 2012. To enroll by phone, call The Farmington Company at 1-866-494-4496, Monday through Friday, from 8 a.m. to 5 p.m. To enroll online, login to, then enter Enrollment ID 42599, your employee ID, and your 4-digit PIN (your birthday in MMDD format). Before you call or login, be sure to have the names, birthdates and SSNs of any qualified dependents you will be enrolling.

Flu shots are still available in Occupational Health, Monday-Friday, 7 a.m.-5 The Department of Surgery will be hostp.m. Appointments are encouraged but ing their Semi-Annual Recognition Celenot required, and can be made by calling bration this Thursday, Nov. 17, from 2–4 860-545-2175. Please access the online p.m. in the Special Dining Room. consent form at: http://hclxhie05:8080/ Vaccination. If you choose not to be vacThanksgiving Food Drive cinated, you must complete the declination located there. For more informaPatient Financial Services is collecttion, visit ing food for Food Share to distribute for docs/5628, or call 5-6FLU. Thanksgiving until Thursday. There’s a box in the cafeteria decorated with a turkey; his feathers will let you know what Coming From New Haven? is needed. Cash or check (payable to The Rideshare van from New Haven has Food Share) can be dropped off at the Caopenings. It leaves New Haven at 6:55 shier’s Office. For more information, cona.m. and arrives in Hartford at 7:40. Detact Martha Rowe at 860-545-2909. parture time is 4:20 p.m., arrive New Haven at 5:10 p.m. Monthly cost : $160/5 days per week; $100/up to 3 days per week. Contact Meg at 860-270-8104.

Dec. 1: Annual Auxiliary Holiday Poinsettia Sale

Pledge Choice Time Cash-In Before Friday If you are interested in pledging Choice Time for Cash-In for 2012, you must sign up by phone or online before Friday, Nov. 18. You are allowed to cash in earned Choice Time up to a maximum of 40 hours. Requests no longer go to the Payroll Department. Call The Farmington Company at 866-494-4496 or online at, enrollment ID 42599.

Lunch and Learn: Adoption Information and Protect Your Back Join us for these Lunch & Learn sessions: • Wednesday, Nov. 16: Adoptions From the Heart will discuss adoption options. 12:30-1:30 p.m., Dining Room C. Sponsored by Employee Assistance Program. For more information, call Vivien Bergl or Becky Harris at 860-545-5309. • Monday, Nov. 21: Martha Rogers will talk about preventing back pain. 12-12:30 p.m., Special Dining Room. For more information, contact Andrew Pete at 860545-1257 or

Flu Shots in Occ Health

The Auxiliary will be selling poinsettias in the main Thanksgiving Bake Sale lobby and cafeteNov. 22 and 23 ria on Thursday, Dec. 1 from 8 a.m. Food and Nutrition Services is pleased to to 4 p.m. Preorders offer baked goods for your Thanksgiving will be taken, with holiday! Tuesday, Nov. 22 from 6:30 a.m.- a 10% discount. Forms are available in 5 p.m., and Wednesday, Nov. 23 from the Auxiliary Store. Plants will be sold 6:30 a.m.-2 p.m HH Main Dining Serving on Dec. 1 as supply lasts. For more inLine. For more info call 860-545-3091. formation, contact Anita Manuck at or Virginia Van CL&P Reimbursement Dyk at

Survey for Power Outage Connecticut Light and Power is collecting information from customers who lost power in the October snowstorm. They are establishing a fund that may reimburse customers for some losses. Governor Dannel Malloy is working to determine the best way to set up a fair and timely system for disbursing the money, and suggests that people save receipts for expenses attributable to loss of power. To report your losses, go to and click on CL&P Fund, or call 2-1-1.

Dec. 2: Improving Care for Hospitalized Seniors A day long forum called “Improving Care for Hospitalized Older Adults: Identifying Issues-Changing Practice” will be held Friday, Dec. 2, from 7:30 a.m.– 4 p.m. in Heublein Hall, ERC for health care professionals who work with older adults. The forum is free to all HHC employees; others $50; students $25. Contact Carolann Schwartz, 860-545-7043, or e-mail

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Hartford Hospital employee news.

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