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March

2010 A Free Monthly Newsletter From Your Friends At Harold’s Auto Service

St. Patrick: The Myth And The Man For some, St. Patrick’s Day (March 17) is a reason to wear green, go to a parade, and drink more Irish whiskey than usual. But just who was this St. Patrick fellow? The most common belief is that he drove the snakes out of Ireland. Ireland probably never had snakes, though, and the myth may refer to Patrick’s efforts to stamp out the serpent imagery used by the Druids. He also may have used the three-leafed shamrock to illustrate the concept of the Holy Trinity to the people he was trying to convert to Christianity as a missionary in Ireland during the fifth century. Historians agree that Patrick was born in Roman-occupied Britain, the son of a Christian deacon. At age 16 he was captured and taken to Ireland, where he was a slave for six years. During this time, his Christian faith strengthened, and one day he heard a voice (according to a letter he wrote about his early life) promising he would soon return home. Shortly afterward he escaped, found his way to a ship, and went back to his family. An angel appeared to him in a dream, he later wrote, telling him to return to Ireland as a missionary. After a long period of religious training, Patrick went back to the land where he had been a slave to convert the Irish and to minister to those Christians living there. March 17 is believed to be the date of his death. Although never formally canonized, Patrick came to be considered a saint, and March 17 was celebrated as a religious holiday until 1903, when it became a public holiday in Ireland by an act of the British Parliament.

March Events March 8th

Commonwealth Day

March 14th

Daylight Savings Time Begins

March 17th

St. Patrick’s Day

March 20th

First Day of Spring

Save Dough When You Rent Wheels Travel is expensive enough. When you need to rent a car, don’t spend money unnecessarily. Here’s a tip: Don’t rent your car at the airport. Often it’s cheaper to take a cab or public transportation into the city, where you can avoid extra taxes and user fees that city governments often impose on airport rentals. You can usually return the car at the airport with no extra charge, as rental companies generally allow customers to drop off their vehicles at a different location. If you’re staying at a hotel, park at a public lot down the street. Chances are the rates will be cheaper than the hotel’s overnight parking fees.

Driving Is No Time To Multitask It’s no surprise that talking on the phone while driving is distracting. But now researchers at the University of Warwick have quantified it. A mobile phone conversation impairs a driver’s visual attention so much that it can add more than 18 feet to the braking distance of a car traveling 60 MPH and cause 83 percent more errors in driving. What’s more, these findings apply even to drivers who are merely listening on the phone and using hands-free devices.

Do You Have A Question About Car Maintenance That You Want Answered? We love to hear from all of our good friends and clients who enjoy reading our monthly newsletter. If you have a question about anything related to your vehicle, feel free to give us a call at 403-329-4664 or e-mail us at

haroldsauto@telus.net or visit us at www.haroldsautoservice.com

Improve Fuel Economy, Vehicle Performance & Help Reduce Emissions! Just like you spring clean winter residue from the yard, now is the time for a thorough vehicle fuel system clean-up. Our Terraclean system cleans carbon from injectors, valves & cylinders thru to catalytic converters & exhaust.

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Make Time For Life When Work Gets Busy

Thank You! Thank You! Thank You! Special thanks go out to all of our clients and friends who graciously referred our shop to their friends and neighbors last month! Our business is built based on the positive comments and referrals from people just like you. We just couldn’t do it without you.

Bill Woods Dangerous Liaisons: Know Your Teenager’s Friends Parents never stop worrying about their children. And it gets worse if your child starts keeping company with friends who don’t seem to be good influences. Before any problems begin, follow these tips: 1) Be involved. Pay attention to your teen and what he or she is doing. Don’t be overbearing. There’s a difference between controlling your child’s life and supporting his/ her interests. 2) Set limits. Most teens want reasonable limits for their own security. Concentrate on doing your job as a parent first and foremost. 3) Get to know their friends. Before you make any conclusions about friends, have them over a few times. Get to know what they value. And try to get to know their parents, too. 4) Provide direction. Find something your child feels passionate about, and direct him or her toward it. This allows your child to have another peer group outside of school. And when the peer pressure gets too high, your teen has other options and sources of support.

Most-Stressful Jobs List Omits ‘Lion Tamer’ You think you’ve got stress? According to a survey from Payscale.com, the most stressful jobs in the U.S. include (in no particular order): • High school teacher • Special events coordinator • Social worker • Assisted-living director • Marriage/family therapist • Probation/parole officer • News reporter • Substance abuse counselor • Minister • Music ministry director • Film/television producer • Fundraiser

You’ve done all you can to strike a balance between your work life and your personal time. But suddenly a new project lands in your corner at work, and you’ve got to kick into overdrive. Before you and your family become strangers, try these two techniques from the book Coming Up for Air, by Beth Sawi (Hyperion): ✴ On again, off again. Schedule one to three days when you’ll plan to work late or come in extra early. On the other days, work your normal hours. This method allows you to set more realistic goals both at work and at home—like when to say “yes” or “no” to certain projects or activities on any given day. And knowing that there are days of reprieve in the week helps you get through the longer days you’ve scheduled. ✴ Marathon and rest. Sometimes the work at hand may leave you with absolutely no free time. This is when the marathon/rest technique will work best. Commit to working extra long days for several days or even months (if need be). But set a definite end date when you’ll stop the grueling pace. This helps you focus on what you need to get done at work and keeps expectations realistic at home.

Irish Proverbs ✤ You’ve got to do your own growing, no matter how tall your grandfather was. ✤ If you’re lucky enough to be Irish, then you’re lucky enough. ✤ It is better to be a coward for a minute than dead for the rest of your life.

It’s Good To Be Thorough - Sometimes A couple arrives at an auto repair shop to pick up their car after a tune-up. They’re told the keys have been accidentally locked inside. At the service department, they find a mechanic working feverishly to unlock the driver’s side door. As the husband watches from the passenger’s side, he tries the door handle and discovers that it’s unlocked. “Hey,” he calls to the mechanic, “It’s open!” “I know,” the young guy replies. “I already got that side.”

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Congratulations To Our Client Of The Month! Every month, we choose a very special client of the month. It’s our way of acknowledging our great clients and saying thanks to those that support our business with referrals and repeat business. This month’s Client of the Month is

James Dautremont

How To Be An MVP At Work Employers are looking for the best from their workforce. They want “Most Valuable Players”—people who have a mix of skills, who don’t rely on a clock to know when they are finished working, and who are lifelong learners. Do you have what it takes to be an MVP in the workforce? ★ Master juggler. Companies, especially smaller ones, need people who are flexible and can handle several tasks at once. Plus, they like to see people who tackle more work as needed—and who don’t need to be asked to do so first. ★ Problem-solver. MVPs like to solve problems, and managers value their willingness to do so. ★ Conflict manager. The ability to resolve conflicts among different groups of workers is a coveted skill in most organizations. Companies are looking for employees who can build positive relationships between people, yet don’t shy away from controversy.

Thanks For The Kind Words

“I just finished telling my wife how friendly you all are. As long as I’m driving, I’ll be coming to Harold’s Auto for my vehicle service” - Geoff Bradshaw

Urgent Text Message: Water The Plants! This is what the telecommunications revolution has come to—plants sending text messages. Scientists have developed a soil-moisture sensor that not only monitors when a houseplant needs water, it sends a text message or e-mail to alert the plant’s owner (or a thank-you note, or even a notice that it’s been watered too much).

Do You Want To Win A Free Lube, Oil & Filter Change? Take the trivia challenge and you just might win! Each month we’ll give you a new trivia question. The first 10 people to call with the correct answer (prior to print deadline of the 12th monthly) will be eligible to win. On the 13th of the month we’ll draw one lucky name. That winner will receive a FREE Gift Certificate for a Lube, Oil & Filter Change from us! Here is this month’s trivia question: What day do we celebrate the first day of Spring in 2010? (Hint: the answer is somewhere in this newsletter) a) March 20th b) March 8th

c) March 12th d) March 28th

Call right now with your answer! The answer to last month’s trivia challenge was, “How many publishers rejected John Grisham first book?” b) 12. Congratulations to last month’s lucky winner

Alex Onady Inventions Of Efficiency This month marks the anniversary of two patents that altered the future of the workplace: ➡ Stephen Perry patented the rubber band on March 17, 1845. ➡ Alexander Graham Bell patented the telephone on March 7, 1876.

The material contained in this newsletter is for informational purposes only and is based upon sources believed to be reliable and authoritative; however, it has not been independently verified by us. This newsletter should not be construed as offering professional advice. For guidance on any specific matter, please consult a qualified professional.

Don’t Let This Offer Blow By You... SAVE $35.95 On Any Repair Or Service Over $300.00! Expires 3-31-2010

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A Free Newsletter From Everyone at Harold’s Auto Service 401A 31 Street North Lethbridge, Ab (403) 329-4664

IT’S ALL ABOUT TRUST

February - it started out so well. Balzac Billy announced an early spring for Southern Alberta, the weather warmed up, the wind went away, & encouraging economic news trickled out. Dwindling stories of loss, fraud & financial ruin gave us hope for a rebound in our collective economic future. Then Haiti suffered a massive earthquake causing chaos - forcing survivors into a dismal existence with scarce resources. Victims waited in vain every day for the rescue that failed to materialize until in many cases, far too late. Toyota was rocked by recalls & consumer doubt damaging stellar brand name trust held since the 60’s. This week a highly respected member of the Canadian armed forces was charged with unspeakable crimes. Jessica Lloyd & Cpl Marie-France Comeau’s lives were snuffed out in horrific fashion - at least two others violated - their trust forever tainted. Trust in our armed forces - the last bastion of safety for Canadian lives - was stained by the actions of one pathetic man. Trust has taken a beating over the last while. We trust others to help, to safeguard our health & financial futures, to enrich but not detract from or damage the minds & lives of our children. What kind of life can there be without trust?? We’ve been asked “why do you bother standing around talking with the customers? Why do you care anyway? Wouldn’t your time be better served in another way??” Absolutely not. The conversations we have with you not only help us to make appropriate recommendations targeted to meet your circumstance & vehicle care needs, but form a bond of trust. A trust we take very seriously. Growing up I spent countless hours in my Dad’s cabinet workshop holding precious hardwoods for cuts, sanding edges fetching tools - at times making a royal nuisance of myself. Then he would send me to find the specialty tools like “wood stretchers”. I realized over time my extraordinary good fortune in witnessing & learning from the unwavering actions of a man who, at 95 years, still exemplifies all that is good in trust and human relations. I learned there is never an excuse for shoddy workmanship - there is never a reason to do less than your very best when someone places their trust in you. There can be no trust without accountability. That’s why in our shop the buck stops directly on Brian’s desk, & on my desk. That’s why we are readily accessible to answer questions or resolve any issues that arise. We serve seniors, single parents, business owners, service providers, executives, students & young adults who’s safety and futures literally are in our hands when they walk out the door. Providing the service excellent we are known for means taking time to know you. You won’t usually physically witness the efforts made to do the very best we can for you - to treat your financial resources with the same care & attention we treat our own - to ensure the highest standards of ethics, technical proficiency & professionalism are used for your vehicle. Harold’s Auto Service is privileged to serve. It makes no difference how much you spend on your clothing or your car. Regardless of your financial status, it is our pleasure to honor in every way possible the trust that is placed in us. We meet the most amazing individuals in our community - people dedicated to making a positive difference in the lives of others. Those people are our hero’s - they are who we strive to emulate, just as we wish to be a company that others want to be like. Stop by - have a coffee - get to know us - even if you don’t have an immediate vehicle need. Tell us your story - perhaps in some small way we’ll be able to take a little of the stress & worry out of your life & replace it with a smile. Beverly Kaltenbruner


Fuel For Thought March 2010