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DO IT

online How to check your Personal Details Account Details Repair Details

Self Service

www.wolverhamptonhomes.org.uk

DoWHSP6032 It Online09/12


Logging in the first time When you have received your User ID and password, go to www.wolverhamptonhomes.org.uk and click on ‘Do It Online’ to log in.

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The first log in screen will be displayed. Enter your User ID and password in the appropriate fields and click

Do It Online

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The following screen will be displayed.

* Re-enter current password: Enter the password from your letter / email. * Choose a new password: Passwords must be at least 6 characters consisting of uppercase and lower case letters and a number. For example: Whomes01 * Re-type new password: Confirm your new password.

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* Type in a memorable question: e.g. ‘My home town’ or ‘Mother’s maiden name’. * Type in the answer to your memorable question: Type in the answer to your memorable question. When you have correctly completed all of the fields click Please note: In the future when logging in, you will need to remember to use your new password and the answer to your memorable question.

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The following screen will be displayed.

C  lick for âž‹ your personal details

C  lick for ➌ your repairs details

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Click for your ➊ account(s) details

When you click on ➊ you will see a summary screen listing all the accounts that you hold with Wolverhampton Homes (page 8) When you click on ➋ you will see a summary page showing the name and contact address details that we hold for you (page 12). When you click on ➌ you will see a screen summarising repair details for the properties you rent from us (page 14).

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Account Details To view your account details click on the link. If you have more than one account with us, click on the link for the account you wish to see.

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Click link for your account statement

On the right hand side of each account is a summary of recurring charges, if applicable, for that account.

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When you click on an account link, the statement for that account will be displayed.

To return to start page

To search for specific dates. Enter information in these two boxes

Most recent transactions

Older transactions

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Personal Details

To return to start page

To view or change your telephone numbers, email addresses etc. click here.

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To view or change your personal details click here.

To view or change your contact address click here.

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Repair Details

To return to start page

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If you have more than one address (e.g. you also rent a garage) click here to select the address that you want to view.

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www.wolverhamptonhomes.org.uk


Do It Online