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Alliance of Information & Referral Systems

Senators propose national I&R day July 2011 Volume XXVI No. 6

Senators propose national I&R day..........1

Welome to the new AIRS Networker.........2

National Home and Community- Based Services Conference .......................................3 July FEMA Disaster Declarations................3

Welcome New Members.................................3 2-1-1 organizations can help food pantries get healthier food......................4-5

AIRS Online Training users comment.............................................................5-6 Feature your agency in the AIRS 2010 Annual Report.......................................................6

User Friendly: What’s in your saddle?.7-8 Michigan 2-1-1 provided over $87 million in benefits in 2010.............................................8

18 sites received accreditation award at national AIRS Conference..............................9 AIRES Certifies new specialists..........10-11 Certification Test Dates..........................11-14

A sampling of 2-1-1s in the news .......14-15

Contact Us

info@airs.org www.airs.org www.twitter.com/AIRSplace

U.S. Senators Robert Menendez (D-NJ) and Patty Murray (D-WA) announced that they are introducing a resolution designating November 16, 2011 as “National Information and Referral Services Day.” The resolution aims to raise public awareness and increase utilization of information and referral services. For example, calling 2-1-1 in many communities allows individuals who need critical health and human services, including food, shelter, health care, or counseling, to be referred to the appropriate community resource. “Especially in this current economic crisis, information and referral services can be a lifeline to provide critical assistance to families across New Jersey and the nation,” said

Senator Menendez. “I am proud to introduce this resolution to recognize their important role and encourage communities to promote these services.”

“Connecting families with information and referral services is so important, especially as so many of them continue to struggle to get the support they need in these tough economic times,” said Senator Patty Murray. “That’s why I have championed federal efforts to expand information and referral services across America. And I am proud to cosponsor this resolution with Senator Menendez to highlight the important role these critical services play across the country.”

MARK YOUR CALENDARS & SAVE THE DATE FOR THE AIRS 2012 TRAINING & EDUCATION CONFERENCE May 20-23, 2012, in

exciting, fun-filled, New Orleans, Louisiana. Join us in the “Big Easy” at the Sheraton, New Orleans. Don’t miss this one!


Officers of the Corporation

Faed Hendry, President Joan Phelps, Vice President Tim Sylvia, Past President Roberto Armijo, Treasurer Georgia Sales, Secretary

The Alliance of Information & Referral Systems, Inc., was incorporated in 1973 to improve access to human services for all people through the mechanism of information and referral. It is a member organization serving I&R interests.

The AIRS Newsletter is provided as a benefit to all AIRS members. For information about membership, contact us at (703) 218-AIRS (2477). AIRS accepts paid advertising for inclusion in its publications for products and/or services which are related to the purposes of AIRS and its members. The products and services advertised in AIRS publications do not necessarily imply endorsement by AIRS or its membership. For more information about placing an ad or article in the AIRS Newsletter, contact: Hannah Newton AIRS Newsletter Editor newslettereditor@airs.org

July 2011

Welome to the new AIRS Networker If you have ever wanted to go to one place online for a record of all discussions related to I&R/A, all documents as well as hundreds of people to network with, then visit the new AIRS Networker. A little bit of Facebook, a dash of LinkedIn, the essence of the old Networker and listservs but with the added benefit of hundreds of smiling faces of our members! The new AIRS Networker at http://airsnetworker.airs.org is a Web 2.0 application that allows AIRS members to work together in all manner of online communities and collaborations. It is a professional social networking application and you are free to harness its power in any way that helps yourself and your organization. The application is a customization of a product called Higher Logic that specializes in serving the professional social networking needs of nonprofit associations – such as AIRS. The Networker allows for the creation of searchable resource libraries, public and private discussion groups, blogs, searchable directories and private online communities. One of the many resources on the networker is an online

searchable glossary of over 340 defined terms developed by Taxonomy editor, Georgia Sales.

What do we mean by ... Active Taxonomy Term? Answered Calls? Reverse Phantom Calls? Empowerment? ... the Glossary contains the working definitions. If you think you can improve on a definition, there is the ability to register a comment that builds up our collective knowledge base. The Glossary can be found by clicking the Resource Tab on the Networker’s homepage. To get on the new AIRS Networker, you must be a staff/volunteer of an organization that is a member of AIRS. Once you are properly registered, you can login as often as you wish.

Once you have completed the basic first steps, you can review a video called “Settling In” which is embedded in the “Getting Started” box on the right hand side of the new Networker itself.

And if none of any of that works ... (or if you want to arrange a webinar for a large group (e.g. an AIRS Affiliate) email Clive Jones at clivemjones@gmail.com

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National Home and CommunityBased Services Conference By Kelsey Walter Policy Associate, NASUAD The National Association of States United for Aging and Disabilities (NASUAD) invites you to join us for the 27th Annual Home and Community Based Services Conference, held in Washington, DC, September 11-14, 2011. This year’s conference will feature plenary addresses from the U.S. Health and Human Services Secretary, Kathleen Sebelius, and the Assistant Secretary of the Administration on Aging, Kathy Greenlee.

field of home and community based services (HCBS) while offering exceptional learning and networking opportunities for professionals who administer and operate HCBS programs throughout the country. Each year the conference is attended by more than 700 participants including federal, state and local policymakers and professionals who design, administer and operate both public and private programs for persons of all ages and abilities. For more details and registration, please click here.

The HCBS conference has earned a stellar reputation for bringing together our nation’s leaders in the

I&R/A Training and AIRS Certification Exam Each year, NASUAD’s Aging I&R Support Center offers a free

Major Disaster Declarations 07/25 Kentucky - Severe Storms, Tornadoes, and Flooding 07/22 Wyoming - Severe Storms, Flooding, And Landslides 07/22 New Hampshire - Severe Storms and Flooding 07/20 Tennessee - Severe Storms, Straight-line Winds, Tornadoes, and Flooding 07/14 Puerto Rico - Severe

Storms, Flooding, Mudslides, And Landslides 07/13 Pennsylvania - Severe Storms and Flooding 07/13 Ohio - Severe Storms and Flooding 07/08 Vermont - Severe Storms And Flooding 07/08 Arkansas - Severe Storms, Tornadoes, and Flooding 07/01 Texas - Wildfires

I&R/A intensive training session and AIRS Certification testing opportunity in conjunction with the HCBS Conference. This year, the Support Center will conduct a one day intensive training session designed to provide a concentrated review of the key competencies needed for CIRS-A, on Monday, September 12th from 8:30 a.m. to 5:00 p.m. The following morning, Tuesday, Sept. 13th, from 9:30 a.m. to 11:30 a.m., the Support Center will provide a proctored AIRS Certification testing for those seeking CIRS, CIRS-A or CRS certifications. Details concerning registration for both events and information on how to apply for AIRS certifications can be found by clicking here.

July FEMA Disaster Declarations

Welcome New Members

Individual Members Elizabeth Deskins - Floyd, VA Ellen Damron - Lake Charles, LA Federal Hill House Association - Providence, RI

July 2011

Fire Management Assistance Declarations 07/15 Oklahoma - Falls Creek Fire 07/15 Oklahoma - Edmond Fire 07/11 Texas - Nolan County Fire Complex 07/04 North Carolina - Simmons Road Fire

Agency Members South Coast Business Emplyment Corp - Coos Bay, OR Coalition for Independence - Kansas City, KS BerksTALKLINE, Inc. - Reading, PA

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I&R organizations can help food pantries get healthier food

Everyone concerned about hunger and nutrition in our communities knows that Americans should eat healthier food. Yet for millions of American’s who rely on local food pantries (also called food shelves, cupboards, closets or food banks) to help feed their families, access to fresh produce at most pantries is nearly impossible.

At the same time, tens of millions of Americans grow food in their home gardens, often more than they can use, preserve of give to friends. This excess food is usually left to rot in the garden, composted or simply thrown away. It doesn’t have to be that way.

CNN Hero Gary Oppenheimer created a novel solution to this dilemma - the AmpleHarvest.org Campaign. This non-profit organization is a free national resource helping millions of home gardeners and farmers find local food pantries eager for the excess produce.

Thanks to support from the USDA, Google, the National Council of Churches and many others, more than 4,000 food pantries across all 50 states (www.AmpleHarvest.org/map) have now registered with more signing up daily. The website not only enables pantries to offer freshly harvested garden produce to their clients, its unique approach

July 2011

eliminates the cost of additional refrigeration – a concern that has prevented many from seeking fresh produce in the past. AmpleHarvest.org has garnered an enthusiastic response nationwide. For example, the Community

Resources Center Food Pantry (California) reported:

“Within one hour of registering Community Resource Center on the AmpleHarvest.org website I received a call from a local family of four with 10 orange trees. I spoke with the mother of the family

and she said that until she heard of AmpleHarvest.org her family was spending time cleaning up rotten fruit off the ground. Now her family can spend time harvesting fruit to give to low income families in their community. Since speaking with her, she has dropped off 8 large bags full of locally grown oranges.” Local growers providing fresh produce to local food pantries are in most cases the *only* source of fresh food these pantries have. Key assuring that the maximum amount of fresh produce actually gets to pantries is to urge as many Continued on page 5

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Continued from page 4 as possible to register at AmpleHarvest.org (if they have not done so yet). If gardeners can’t find a nearby pantry, they won’t make the donation and perfectly good food will be left to rot in the garden instead of helping to feed a family. AmpleHarvest.org is asking all I&R organizations to: 1. Reach out to all food pantries (and similar agencies) they work with and urge them to register at www.AmpleHarvest.org. 2. Encourage your staff to post the www.AmpleHarvest.org/gardensho p flier at area nurseries and garden shops to help more local gardeners learn about their opportunity to help their neighbors in need.

food pantries. AmpleHarvest.org invites all of them to take advantage of this free program. Please visit

www.AmpleHarvest.org/AIRS to learn more or email info@AmpleHarvest.org for more information.

one or more person’s life is at risk.”

AIRS: Database Maintenance “This is the most interesting course I have experienced in the ELearning applications.”

AIRS Online Training user comments America has more than 33,000

AIRS, in partnership with Essential Learning, is pleased to provide access to AIRS online training for all its members and for everyone working within the world of I&R. To sign up for the online training, click here. Here is some of what users are saying about the courses: AIRS: Confidentiality “I enjoyed it very much and now I understand the difference between confidentiality and anonymity. It is very beneficial to inform all employees of the importance of breaking that confidentiality when

July 2011

“It helped me to better appreciate the importance of confidentiality in my work setting. It is really about respecting other people's privacy. It reminded me that I would want and expect the same respect. It IS about trust. It also has made me aware of the inappropriateness of sharing outside of the workplace …” AIRS: I&R Crisis Intervention “I have learned a lot about how to handle a suicide crisis.”

“Very helpful for Resource Database Administrator position. I would recommend this course be assigned to new employees to my department since the content is very relevant to our day-to-day work.”

AIRS: Disaster Preparation and Staff/Volunteer Management “I found useful information, particularly in relation to supervision

Continued on page 6

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Continued from page 5 issues and recruitment, that I had not been exposed to in other disaster courses I had taken. Very helpful.”

AIRS: Empowerment and Advocacy “I appreciated the difference between advocacy and empowerment and the definitions this course offered. I found it to be very helpful and useful to apply to my position here and in the community.” “This course was very clear and concise. It maintained my interest. This is an excellent teaching tool that will benefit all I&R staff both old and new.”

AIRS: The Information and Referral Process “I feel that this course was VERY beneficial to my everyday job. It also had so much interactive learning that it held my interest well.”

AIRS: Introduction to I&R “I felt that the information on this course was extremely helpful with expressing what AIRS standards were but also what my role is going to be. I feel a bit more confident taking phone calls in the future but also explaining to others what my job stands for.” AIRS: I&R Customer Service “I was very moved on how our attitude plays a big role in how we approach customer service calls. A great help in when I cover the phones.”

AIRS: Introduction to Taxonomy and Indexing “This course had very valuable and

July 2011

useful information. Although it was a lot of info, this course was very engaging and helpful.”

AIRS: I&R for Military Service Members and Their Families “The course was interesting and informative in regards to the unique challenges faced by the military personnel and family members.” AIRS: Resource Data Base Style “Very relevant to my work.”

AIRS: Serving People with Mental Health Issues “It was informative and gave some examples that could relate to specific clients I’m currently working with … Really came away with helpful information that I can immediately use.” AIRS: Serving Young People “I have been there myself as a teen, wish we had such services back then.”

“It was also a great reminder that for young people EVERYTHING “is being lived and learned for the FIRST time,” therefore, even seemingly small problems (for us) can quickly escalate out of control for them.” AIRS: Working with Challenging Clients “The techniques use in the course will enhance my ability to work with challenging clients.”

Feature your agency in the AIRS 2010 Annual Report

AIRS is putting together its 2010 Annual Report, and we would like to represent as many member agencies within its pages as possible.

In the past, we have requested pictures of agency staff at work. We would love more of these pictures, but in addition we are looking for short stories of a successful call or other client outcome, similar to what might be collected during a follow-up call. With your pictures, it would be helpful to include what is happening in the picture as well as identifying people involved.

Please e-mail your stories and pictures to newsletteredi tor@airs.org by August 20 for inclusion in the Annual Report.

“Great information and ‘real life’ examples to assist a learner with effective I&R techniques.”

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User Friendly: What’s in your saddle? By Dick Manikowski, AIRS Journal Editor As I’d mentioned in an earlier column, I’ve stepped further into the ranks of the digirati by finally getting a smart phone. Knowing how OCD I can be, I’d resisted the upward migration as long as I could. But when I accidentally rinsed my old phone under running water, it seemed pointless to replace it with another humdrum device. I’m very pleased with the MOTOROLA DROID X that I got over four months ago. I had done my research before going into a local VERIZON store and planned on upgrading to a somewhat less sophisticated smart phone, but my restraint melted away once I got my hands on the DROID X and saw what it was capable of. I’m pleased to report that I haven’t become as enslaved by the X as I had feared I would be. Even though I can check my RSS feeds and my e-mail as often as I want to, I don’t find myself whipping the phone off its holster every 15 minutes. I’ve installed lots of apps, but there are only a few that I use on a regular basis.

And aside from a brief infatuation with ANGRY BIRDS, I don’t play games on the phone. I spend way more time playing SPIDER SOLITAIRE on my laptop than I do using the X for calls, Web surfing, email, texting, etc. As I had hoped, the new phone complements my laptop rather than either competing with it or replacing it. It’s a tool, not an umbilical cord to the world around me. The Addictive Nature of Always-On, Always-With-Us Technology My apprehension wasn’t totally groundless. We’ve all seen that mall surveillance video of a woman so engaged in her texting that she falls into a fountain. While it’s amusing to watch, I suspect she didn’t find the event that entertaining. Nor was she amused

July 2011

when the video was leaked and went viral and she became an international laughing stock.

That woman isn’t alone. We’ve all seen people carrying on loud phone conversations with others about highly personal topics. They’re somehow oblivious to the fact that they’re airing their dirty laundry within earshot of strangers. Smart phones also make it easy to broadcast our false sense of self-importance. Who are these people who feel compelled to post their every action to their FACEBOOK page? So what that you’re at Starbucks? Or that you’re at work at the mortgage company? If I need to contact you, I’ll either call you or text you. Isn’t that the fundamental reason for having a mobile phone? According to WIKIPEDIA, technology is “the making, usage and knowledge of tools, techniques, crafts, systems or methods of organization in order to solve a problem or serve some purpose.” That’s what a smart phone is—a tool. Like the venerable Swiss Army knife, the smart phone has evolved into a multipurpose tool capable of doing many different useful things never envisioned by the engineers who developed the first commercially automated cellular phone network (in Tokyo) over 40 years ago.

People who succumb to the seductive lure of smart phones tend to get carried away with the novelty factor of the technology that’s now always with them. Rather than helping those people accomplish useful goals, the phones instead distract them from getting on with life. That’s the kind of person I am—a gadget lover. I’ve been enthralled with the notion of computers for half a century If there’s a way to do something on a computer, that’s the way I want to do it. Accordingly, I was cautious about entering the smart phone world.

Continued on page 8

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Continued from page 7 Awareness Is the First Step Technology provides us with tools. Once we start valuing those tools for irrelevant reasons, something’s wrong. Do you always yearn to have the newest device or the latest operating system or software version? Ask yourself why that is. Maybe your reason is legitimate—new features that you need. Maybe it isn’t. Do you find that your handheld devices help you make your way through the activities of daily living or that they distract you? That also applies to social media sites and services. Do you find yourself jonesing when you can’t take your phone with you or are compelled to turn it off?

Do you find that your obsession with using electronic media to connect with others actually results in spending less face-to-face time with those persons? Is your smart phone (or your computer) loaded with applications that you spent hours finding but never use? Just some things to think about. * * * Emerson said it over 150 years ago. “Things are in the saddle and ride mankind.” Take some time every day to be a human being rather than a human doing.

Dick Manikowski retired from the Detroit Public Library’s TIP Service in 2009 but continues to serve on the MIAIRS Board and to be involved in AIRS and the field of I&R. He currently blogs at meecheegander.blogspot.com and offers more-or-less daily meditative and reflective tweets under the Twitter handle @meecheegander.

July 2011

Michigan 2-1-1 provided over $87 million in benefits in 2010

As I&Rs struggle to demonstrate their value in local communities, Michigan 2-1-1 has provided an example for cost-benefit modeling. Consultant Gregg Motter and Michigan State University’s Broad School of Business helped MI 2-1-1 estimate the quantifiable benefits for 2010 and beyond, considering the savings to callers and to taxpayers or the State. MI 2-1-1 considered services that many I&Rs provide, including Volunteer Income Tax Assistance (VITA), flu shots and misdirected calls to 911. This model does not capture the non-quantifiable benefits to communities such as the “state of readiness” for disaster response. Using very conservative cost and volume estimates, the net present value of benefits modeled exceeds $87 million for 2010 and $823 million over ten years, as illustrated in the table below. Quantifiable Benefit

Beneficiary Caller Taxpayer Volunteer income tax assistance $146,979 Increase in tax refunds $1,014,391 $73,036 Increase in tax refunds from EITC $2,783,879 $501,098 Faster access to H&HS information $2,625,000 Value of volunteer placements $2,846,745 Avoidance of misdirected calls from public & private health agencies $1,114,773 Value of information about eligibility & documentation requirements $344,900 $2,443,959 Flu shots $1,240,739 $135,761 Time savings for misdirected calls $6,690,612 Free prescriptions $27,280 Access to child health insurance $8,810,805 Multiple calls to various agencies before receiving assistance $2,625,000 Reduction of misdirected calls to 911 $54,248,205 Services to local & state government $10,773 Total 2010 value $87,768,935 Ten-Year Net Present Value $823,665,213

Review the presentation slides from the 2011 AIRS Conference or the MI 2-1-1 Business Plan at http://www.uwmich.org/2-1-1/news. MI 2-1-1 continues to work in the development of quantifying additional benefits. You may have data to help inform this work from your I&R. If so, please contact Sherry Miller, MI 2-1-1 Director at (517) 371-4360, ext. 14 or smiller@uwmich.org.

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18 sites received accreditation award at national AIRS Conference

At the recent AIRS I&R Training and Education conference in Dearborn, MI, 18 programs received their award of AIRS accreditation, and six of those sites were reaccredited -- bringing the total accredited sites to 136. They worked very hard for this recognition and AIRS is very proud of their successful completion of this process and their commitment to providing quality I&R services. For a complete list of those accredited, visit the AIRS Website at www.airs.org or for information on how you can become accredited contact Charlene Hipes at charlenehipes@airs.org. Those who were recognized for reaccreditation are listed in green font.

City

Oakville

State/Province

Ontario

Access Halton

Agency Name

Rocky Hill

Connecticut

United Way of CT/211

Richmond

Indiana

Area 9 In-Home Community Services

Terre Haute

Indiana

Area 7 Agency on Aging and Disabled

New Albany

Indiana

ADRC/Life Span Resources

Monroe

Louisiana

United Way 2-1-1

Cedar Rapids Baton Rouge

Iowa

Louisiana

United Way 2-1-1, First Call for Help Iowa United Way 2-1-1/Baton Rouge Crisis Intervention

Center

New Orleans

Louisiana

VIA LINK

Midland

Michigan

United Way 2-1-1: Midland Call Center

Taylor

White Plains

Oklahoma City

Michigan

New York Oklahoma

Information Services

2-1-1 Hudson Valley Region HeartLine 211

North Charleston South Carolina

2-1-1 Hotline/Trident United Way

Sioux Falls

South Dakota

211 Help!Line

Austin

Texas

2-1-1 Texas/United Way of the Capital Area

Aiken

Fort Worth

South Carolina Texas

HELPLINE 211 2-1-1 Texas

As your contact information changes, please remember to let us know at the AIRS office by sending an e-mail to info@airs.org. We want to make sure you continue to get your newsletter and other important information.

July 2011

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AIRS certifies new specialists

Since the last newsletter, the following people have been awarded the Certified Information and Referral Specialist, Certified Information and Referral Specialist in Aging, or the Certified Resource Specialist designation in acknowledgement of their demonstrated competencies in the field of Information and Referral. Elderly, Boston MA CERTIFIED INFORMATION & REFERRAL the Plains, Wichita KS Sussman, Rhonda - Mass 211, Glatt Anderson, Linda SPECIALISTS Framingham MA Springwell, Watertown MA Alexander, Leigh - 211 Info, Yare, Debbie - Howard County Goldberg, Judith - Oregon Portland OR Office of Children's Services, Cascades West Council of Bowe, Ursala - United Way of the Ellicott City MD Governments, Albany OR Plains, Wichita KS John Baptiste, Kristina - YWCA of Cheney, Deborah - Mass 211, Framingham MA CERTIFIED INFORMATION & REFERRAL Greater Portland, Gresham OR Latta, Dorothy - YWCA of Greater Cubisino, Marjorie - 211 Hudson SPECIALISTS-Aging Portland, Gresham OR Valley Region, White Plains NY Berthiaume, Nicole - Elder Lind, Ann-Marie - Minuteman Hanson, Lacey - 211 Info, Portland Services of Worcester Area, Inc, Senior Services, Burlington MA OR Worcester MA Locke, Judith - South Shore Elder Harvey, Valerie - Howard County Cargill, Linda - IRCO, Portland Services Inc, Braintree MA Office of Children's Services, OR Macready, Melody - Impact Ellicott City MD Carr, Karen - BayPath Elder Northwest- Seniors & Disabilities Kangas, Cara - 211 Info, Portland Services Inc, Marlborough MA N/SE Belmont, Portland OR OR Carrigan, Joann - BayPath Elder May, Leanne - Elder Services of Kogan, Marci - Howard County Services Inc, Marlborough MA Office of Children's Services, Comperchio, Audrey - Minuteman Worcester Area, Inc, Worcester MA Ellicott City MD Senior Services, Burlington MA McGovern, Patricia - Multnomah Kubisch, Amanda - 211 Info, Connor, Marcella - Elder Services County Aging and Disability Portland OR of Cape Cod and the Islands Inc, Services, Portland OR Luna, Elizabeth - United Way of South Dennis MA McNeil, Loretta - Old Colony the Plains, Wichita KS Dalton, Mary - Missoula Aging Elder Services, Brockton MA Norton, Amy - Mass 211, Service, Missoula MT Miller, Roberta - Central Oregon Manchester MA DelaMater, Amanda - Senior Council On Aging, Redmond OR Olin, Aimee - 211 Info, Portland Services of SeattleKing County, O'Rourke, Rex - NASUAD, OR Seattle WA Pizette, Lynne - Mass 211, Dumas, Viviane - Elder Services of Washington DC Pellegrine, Catherine - TriValley, Hopkinton MA Worcester Area, Inc, Worcester Inc., Dudley MA Raleigh, Lynda - 211 Info, MA Ragsdale, Theresa - Missoula Portland OR Elliott, Susan - Oregon Cascades Aging Service, Missoula MT Selwitz, Kimberly - Mass 211, West Council of Governments, Ramson, Georgina - Impact Framingham MA Toledo OR Northwest- Seniors & Disabilities Selwitz, Robin - Mass 211, Feakes, Laura - Elder Services of N/SE Belmont, Portland OR Framingham MA Berkshire County, Pittsfield MA Rogers-Williams, Ann Sherwood, Michael-John - 211 Fleisher, Joelyn - Department of Neighborhood House, Inc., Info, Portland OR Health and Human Services, Portland OR Simone, Teresa - United Way of Conrad MT Rudnitskaya, Anna - IRCO, the Plains, Wichita KS Gil, Juan - City of Boston Portland OR Springer, Becky - United Way of Commission on Affairs of the Continued on page 11

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Continued from page 10 Salisbury, Susan - TriValley, Inc., Dudley MA Taylor, Roseanne - Bristol Elder Services, Fall River MA Thomas, Kate - Lifetime Care Solutions, Inc, Somerville MA Tribe, Sara - NASUAD, Washington DC Walter, Kelsey - NASUAD,

Washington DC Wolff, Marilyn - Missoula Aging Service, Missoula MT Yahn, Leslie - Elder Services of Worcester Area, Inc, Worcester MA

CERTIFIED INFORMATION & REFERRAL SPECIALISTS-Aging 30Q upgrade

Arrott, Marilyn - HESSCO Elder Services, Sharon MA Barton, Elizabeth - Boston Elder Info, Boston MA LaFortune, Diane - Montachusett Home Care Corp, Leominster MA Medeiros, Kathleen - HESSCO Elder Services, Sharon MA

Certification test dates

Test sites must first be approved by a state/regional/provincial I&R association. AIRS must receive notification at least 90 days in advance. The CIRS, CRS and CIRS-A exams will be offered at each test site. Applications to take an exam are due in the AIRS office 30 days prior to a test. (Applications are available for download). Please be aware that registration for your local Affiliate Conference does not constitute registration for the AIRS Certification exam. If you are interested in testing, all certification exam applications, supporting documentation and appropriate exam fees must be mailed to the AIRS National Office in Fairfax, VA, and must arrive 30 days prior to the exam. DO NOT send your application for certification with your conference registration. If an application and payment are mailed to an address other then the AIRS National Office in Fairfax, Virginia, the application will not be processed, and the applicant will be unable to sit for the exam.

The contacts listed for each site can provide information such as directions to the test site, whether training or a study session will be available before the exam, and if there are additional charges from the hosting organization. For additional questions, or to schedule a test, contact the AIRS Headquarters at (703) 218-AIRS (2477) ext. 201 or certification@airs.org. Rex for more information. SEPT. 10 - Gainesville, FL There will be a $25 administrative 10 am - Noon fee payable to CAIRS. SEPT. 15 - Edmonton, AB Elder Options 5700 SW 34th St, 10:00 am - Noon Ste 222 SEPT. 21 - Norwich, CT #510, 10216-124 St Julie Netzer (352) 692-5247 10:30 am - 12:30 pm Alison Arychuk or Brian Leeson netzerj@agingresources.org Senior Resources Agency on (780) 735-3685 or (780) 735-3681 Aging, 4 Broadway, 3rd Floor alli SEPT. 13 - Washington, DC Betty Koski (860) 887-3561 9:30 - 11:30 am son.arychuk@albertahealthservices bkoski@seniorresourcesec.org .ca or Hyatt Regency Washington, 400 brian.leeson@albertahealthservices.ca SEPT. 22 - Kansas City, MO New Jersey Ave NW 10 am - Noon Rex O’Rourke (202) 898-2578 SEPT. 16 - Irvine, CA United Way of Greater Kansas rorourke@nasuad.org There will be a CIRS-A Training 9-11 am City, 1080 Washington held on Monday Sept. 12 at the 18012 S Mitchell Ave Penny Adams (816) 364-1131 Hyatt Regency Washington, from Audrey Brammer (949) 486-8522 padams@helpmenow.org 8:30 am - 5 pm, please contact abrammer@211oc.org

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Continued on page 12

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Continued from page 11 SEPT. 23 - Peoria, IL 8-10 am Hotel Pere Marquette, 501 Main St Marje Zajicek (815) 723-4713 mzajicek@agingspecialists.org There will be a $25 administrative fee payable to Illinois AIRS at the time of the exam. SEPT. 24, 2011 - Tallahassee, FL 10 am - Noon Confidential Location, please contact the exam coordinator for details RoseMary Ilic (850) 617-6302 hotlinedir@211bigbend.org SEPT. 26 - St. Louis, MO 10 am - Noon Sheraton Westport Lakeside Chalet, 191 Westport Plaza Margi Valleroy (636) 207-0847 x110 mvalleroy@mid-eastaaa.org

SEPT. 26 - Duncan, OK 11 am - 1 pm Jerry D. Morris Business & Industry Service Center, 3300 West Bois D’Arc, Room B112 Jane Garner (405) 522-0266 jane.garner@okdhs.org SEPT. 27 - Memphis, TN 2-4 pm The Peabody Hotel (SE4A Conference) LaVerdia McCullough (615) 741-2056 x121 laverdia.mccullough@tn.gov There will be a “Review for AIRS Exam” Class held from 9 am - 3 pm on Sept 25 at the exam location. There is a $25 fee for the review class. Contact LaVerdia for more info.

July 2011

OCT. 4 - Anchorage, AK 10 am - Noon 550 West 8th Ave, #201 Karen Bitzer (907) 297-2017 kbitzer@ak.org

OCT. 4 - Austin, TX 2 -4 pm Radisson Hotel & Suites AustinTown Lake, 111 Cesar Chavez at Congress Jacqueline Elmore (806) 322-2627 jacquelineelmore@calfarley.org There will be a $20 administrative fee, payable to TAIRS for those who are not attendees at the TAIRS Conference. OCT. 5 - Baton Rouge, LA 1-3 pm 3013 Old Forge Dr Richard LaPratt (504) 895-5585 rlapratt@vialink.org

OCT. 5 - Napoleon, OH 10 am - Noon 600 Freedom Dr Pheobie Hanover (419) 599-1660 phanover@fcfhnwo.org

OCT. 5 - Omaha, NE 10 am - Noon United Way of the Midlands, 1805 Harney St Lena Thompson (402) 997-7002 lthompson@uwmidlands.org

OCT. 6 - Austin, TX 10 am - Noon Radisson Hotel & Suites AustinTown Lake, 111 Cesar Chavez at Congress Jacqueline Elmore (806) 322-2627 jacquelineelmore@calfarley.org There will be a $20 administrative

fee, payable to TAIRS for those who are not attendees at the TAIRS Conference.

OCT. 7 - Hillsboro, OR 10 am - Noon Washington County Conference Center, 225 S 1st St Rebecca Tabra (503) 846-3087 rebec ca_tabra@co.washington.or.us

OCT. 7 - Harrisburg, PA 1:15 - 3:15 pm Contact Helpline, Confidential address, please contact the exam coordinator for details. Anne Walsh Fogoros (412) 478-6731 afogoros@uwac.org The exam hosts recommend using the AIRS Online Training materials for study purposes.

OCT. 13 - Thomasville, NC 10 am - Noon NCBAM Offices, 201A Idol Dr Jennifer Shore (336) 474-1296 jshore@bchfamily.org There will be an “ABCs of Information & Referral” training held Sept. 29 at the exam location from 10 am - 2:30 pm (lunch is included with $25 training registration fee). Contact Jennifer for more information. OCT. 13 - Wisconsin Dells, WI 9:30 - 11:30 am Kalahari Resort & Conference Center, 1305 Kalahari Dr Ruth Rotramel (608) 723-6113 rrotramel@co.grant.wi.gov

Continued on page 13

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Continued from page 12 OCT. 14 - Brampton, ON 2-4 pm 263 Queen St East, Unit 14 Sherry Dehsarvi (905) 279-0024 x1259 sdehsarvi@tcet.com

OCT. 17 - St. Johnsbury, VT 9:30 - 11:30 am Area Agency on Aging for Northeastern Vermont, 481 Summer St, Ste 101 Gayle DiMasi (802) 861-0146 x201 gayle@unitedwaysvt.org There will be a $10 administrative fee payable to VT AIRS at the time of the exam. OCT. 18 - El Paso, TX 2-4 pm 5115 El Paso Dr Angela Mora (915) 771-5754 angela.mora@elpasotexas.gov There will be a $20 administrative fee, payable to TAIRS. OCT 19 - Tampa, FL 10 am - Noon 5905 Breckeenridge Pkwy, Ste F Katherine Goosney (813) 676-5577 goosneyk@elderaffairs.org

OCT. 20 - Atlanta, GA 2-4 pm 100 Edgewood Ave Kimberly Perkins-Heywood (404) 527-5931 kperkins-hey wood@unitedwayatlanta.org There will be a “Review for AIRS Exam” class held from 9 am-1 pm on Oct 20 at the exam location. There is a $25 fee for the review

July 2011

class. Contact Kimberly for more info.

OCT. 21 - San Gabriel, CA 9-11 am 526 W Las Tunas Dr Laura Mejia (626) 350-1841 x2156 lauram@211la.org There will be a $25 administrative fee, payable to CAIRS, which is due on the day of the examination. OCT. 21 - Detroit, MI 10 am - Noon United Way for Southeastern MI 660 Woodward Ave, Ste 300 Hassan Hammoud (313) 226-4457 has san.hammoud@liveunitedsem.org OCT. 21 - Oklahoma City, OK 2-4 pm Belle Isle Library, 5501 N Villa Ave Kelly Nutter (405) 840-9396 x116 knutter@heartlineoklahoma.org

OCT. 21 - Virginia Beach, VA 10 am - Noon Virginia Beach Central Library, 4100 Virginia Beach Blvd George E. Harden (757) 622-9268 x3040 gharden@theplanningcouncil.org There will be a $10 administrative fee for AIRS members and a $20 administrative fee for non-AIRS members, payable to VAIRS, which is due on the day of the examination. OCT. 25 - Phoenix, AZ 2-4 pm 2200 North Central Ave, Ste 601

Mark Lewis (602) 263-8845 mlewis@cir.org

OCT. 26 - San Diego, CA 10 am - Noon 5251 Viewridge Ct, Ste 130 Varelly B. Revell (858) 300-1259 vrevell@211sandiego.org

OCT. 28 - Cincinnati, OH 10 am - Noon United Way of Greater Cincinnati, 2400 Reading Rd (3rd Floor) Jennifer Bieger (513) 762-7166 jennifer.bieger@uwgc.org OCT. 28 - Toronto, ON 10 am - Noon 543 Richmond St West, Ste 125 Faed Hendry (416) 392-4544 fhendry@findhelp.ca There will be a CIRS Prep Course held on Oct. 27 at the exam location from 9 am-4 pm, please contact Faed for more information.

OCT. 28 - Toronto, ON 1-3 pm 543 Richmond St West, Ste 125 Faed Hendry (416) 392-4544 fhendry@findhelp.ca There will be a CIRS Prep Course held on Oct. 27 at the exam location from 9 am - 4 pm, please contact Faed for more information. NOV. 3 - New Orleans, LA 1-3 pm 2820 Napoleon - Ste 550 Christa Bourk (225) 218-2616 cbourk@brcic.org

NOV. 4 - Cincinnati, OH 10 am - Noon United Way of Greater Cincinnati, Continued on page 14

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Continued from page 13 2400 Reading Rd (3rd Floor) Jennifer Bieger (513) 762-7166 jennifer.bieger@uwgc.org

NOV. 14 - Joliet, IL 10:00 am - Noon Senior Services of Will County, 251 N Center St Marje Zajicek (815) 723-4713 mzajicek@agingspecialists.org There will be a $25 administrative fee payable to Illinois AIRS at the time of the exam.

DEC. 1 - Minneapolis, MN 9 - 11 am 404 South 8th St Lael Tryon (651) 994-2721 lael.tryon@ceridian.com DEC. 6, - Lewiston, ME 10 am - Noon 8 Falcon Rd Kathy Brill (207) 795-4010 kbrill@seniorsplus.org

550 West 8th Ave, #201 Karen Bitzer (907) 297-2017 kbitzer@ak.org

APRIL 25, 2012 - Rutland, VT 10 am - Noon Rutland Regional Medical Center, Conf. Room 4, 160 Allen St Gayle DiMasi (802) 861-0146 x201 gayle@unitedwaysvt.org There will be a $10 administrative fee payable to VT AIRS at the time of the exam.

A sampling of 2-1-1s in the news FEB. 9, 2012 - Anchorage, AK 3-5 pm

The purpose of the news summary section of the AIRS newsletter has been to highlight different ways 2-1-1 has been involved in local initiatives. As 2-1-1 evolves into being an integral part of each community’s fabric, this column will evolve into only highlighting new launches, different sources of funding that 2-1-1s have tapped into as well as new initiatives. If you would like to see a local article be included, please submit link and summary to newslettereditor@airs.org. http://www.nbcduring the flooding in Capitola California 2.com/story/15144176/united-wayVillage in late March, as well as “Supporters celebrate one-year 211-help-line-calls-increasing when the tsunami hit the Santa anniversary of county’s 211 sysCruz Small Craft Harbor. tem.” Over the past 12 months, http://www.santacruzsentinel.com/l “Judge: Parents, Get Involved!” 2operators have put more than ocalnews/ci_18527791 1-1 Big Bend and Leon County 5,000 families in touch with agenCircuit Judge Charles Dodson cies that provide assistance with asking you to call 2-1-1 before you Florida everything from end up having to call 9-1-1, high“United Way 211 help line calls emergency housing and paying lighting the benefits of the parentincreasing” The number of those utility bills to job help and food ing helpline program. Three public dialing in to the United Way 211 banks, according to Scotty service announcements (PSAs) service has more than tripled. It’s Douglass, director of the county's focus on afterschool activities, increased from 13,000 calls four regional 911 center. Already, the years ago to more than 50,000 last nutrition and the pressures of being 211 has served as an important year. The United Way says it’s due a parent. The push is in an effort resource during several recent to get parents to take charge of to the downfall in the economy crises. In April, residents received their children’s safety; and the and our ever-aging population. calls with up-to-date information court is offering the resources to on a potential ammonia leak when Many of the calls happen to be first time callers, but there are also do it. the Apple Growers Ice & those who struggle with bills, food http://www.wctv.tv/news/headlines Cold Storage warehouse in /Parents_Grow_With_Them_1262 or a disease. Watsonville burned. 86213.html Callers were also kept up to speed on the most recent developments Continued on page 15

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Continued from page 14 Illinois “411 on N11s: Hotline pilot program in Central Illinois.” Calls to 211 -- the free, confidential hotline connecting people to human services in their community -- have been increasing in a pilot program in McLean, Livingston and DeWitt counties. United Way is working with AIRS and local information and referral agencies to implement 211 statewide. Meanwhile, three areas of Illinois have been in a project piloting 211 since February 2009. The areas are McLean, Livingston and DeWitt counties, served by PATH, with funding provided by United Way, and the Illinois sides of the St. Louis area and the Quad Cities. http://sip-trunking.tmcnet.com/news/2011/07/08/5 624390.htm Maine “Statewide help line looks to grow.” Since 2006, 211 Maine has provided Mainers with vital information about health and human services. Now those running it are looking to expand the program, which received 78,000 calls over the past year. Call specialists direct callers to more than 8,000 health and human services all over the state. “There are opportunities to work with more agencies and consolidate more services under one roof,” said Karen Turgeon, program director for 211 Maine. “Hopefully, we’ll continue to grow.” The service recently became the official state gamblingproblem hotline, helping Maine consolidate calling center resources. In 2010, it was the cen-

July 2011

tral helpline for information about the H1N1 virus. http://www.pressherald.com/news/ statewide-help-line-looks-togrow_2011-07-11.html

Michigan “Residents will be able to call 211 for assistance.” Michigan currently is more than 80 percent covered by 211 and soon Huron County will be covered as well, Once Huron County service is up and running, it will be available to local callers 24 hours a day, seven days a week, 365 days a year. Operators will work out of the 211 call center in Midland. Funding used to print a resource directory in Huron County can instead be used to pay for 211. http://www.michigansthumb.com/a rti cles/2011/07/20/news/local_news/d oc4e26bb7799e93035907722.txt “2-1-1 to connect county residents to services.” By the end of the year Otsego County residents should have access to a 2-1-1 phone system. Otsego County commissioners approved expenditures of $1,750, half the needed funding, for start-up costs to run the new phone system for the first year. http://articles.petoskeynews.com/2 011-07-12/county-resi dents_29766809 Ohio “Need help? Try Pathways of Central Ohio at 211.” Pathways of Central Ohio has been providing 211 service to Heath and the rest of Licking County since 2007. Pathways is also seeking local

businesses, churches and organizations that want to become 211 community stewards and help spread the word about 211 to their employees, members and congregations. Being a steward is as simple as hanging a poster or putting a link to 211 on a website. http://www.newarkadvocate.com/ar ticle/20110723/NEWS01/1072303 46 West Virginia “Officials: Dial 211, Not 911 For Information Services, Agencies.” West Virginia 211 gives people easy access to information about community services in any of the state's 55 counties. Part of the point is to alleviate the congestion of calls that 911 centers answer when they aren’t emergency calls. http://www.cbs59.com/story.cfm?f unc=viewstory&storyid=102849& catid=3

“State to expand 211 program.” The local 211 center, housed in the Volunteer Action Center, has been in operation about 12 years and now averages more than 200 calls monthly. Last month it reported 300 calls. In the fall, the West Virginia 211 will launch a statewide campaign aimed at heightening awareness of 211 and expanding the program to include development of eligibility assessment forms to help individuals self-determine what they might or might not be eligible for in terms of programs and services. http://www.newsandsentinel.com/p age/content.detail/id/550228/Stateto-expand-211-pro gram.html?nav=5061

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July AIRS newsletter