Use the guest ›s name , make eye contac t .
Say Goodbye Warmly
Le t guests know you look for ward to welcoming them back . Accept Compliments Humbly Graciously thank guests and colleagues .
Resolve Guest Complaints
Take ownership, solve the problem cour teously and promp tly, only say no
when absolutely necessar y.
Treat O thers Respec tf ully
With warmth and humilit y, including guests , owners , colleagues and the
local communit y. Escor t Guests Personally
Rather than pointing out direc tions .
Answer the Phone Professionally
Within three rings , with a smile in your voice , thank guests for holding.
Take Pride in Your Appearance
Remember that f irst impressions count .
Work Safely and Cleanly
Take pride in your workplace .
Maintain Your Work Environment
Fi x and repor t de fec ts , respec t the environment , rec ycle and conser ve
energy.