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September/October 2013 Association of Gospel Rescue Missions Volume 27, Number 5

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Schooled in Success

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Jena Taylor Faith City Ministries Amarillo, Texas

One mission focuses on education to move guests beyond recovery

• How soul care brings healing to missing clients • Finding grant money for your mission

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• Successful ways to keep in touch with program graduates

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September/October 2013 Association of Gospel Rescue Missions Volume 27, Number 5

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CONTENTS REACHINGOUT 4 Schooled in Hope In Amarillo, Texas, Faith City Ministries’ guests become thriving students through the mission’s Success University by Kristi Rector + Beauty in the Jungle

CHANGINGLIVES 10 The Evangelist of Amarillo How one mission client lives out the Proverb that “he who wins souls is wise” by Kristi Rector

HOTTOPIC: Soul Care 20 A Healing Touch Rescue mission ministry made simple: Showing God’s love to hurting people by Jason Batten 28 The Big Money Maze Finding grant money for your mission might not be as challenging as you think by Rachel Repko + Need Help Getting Started? + Top 10 Corporate Donors in 2012

100YEARS 32 Ambassadors for Jesus How can we be faithful, energetic, productive, and dynamic ambassadors for Jesus? This classic message from the pages of AGRM’s history gives a powerful answer by Clinton H. Tasker

USAY 36 Healthy Connections Successful ways to stay in touch with clients after they graduate from your mission’s programs by Rescue staff + Finding the Lost + Models of Care

Rescue (ISSN 1049-586X) is a bimonthly publication of the Association of Gospel Rescue Missions (AGRM). Published as a service to members of the association, it seeks to provide current, useful information about issues and subjects pertinent to the ministry of rescue.

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AGRM exists to proclaim the passion of Jesus toward the hungry, homeless, abused, and addicted; and to accelerate quality and effectiveness in member missions.

Copyright © 2013 by the Association of Gospel Rescue Missions

Rescue magazine welcomes contributions and comments. Please send photographs, queries and ideas for articles, feedback, and address changes to Brad Lewis at editor@agrm.org, or to Rescue’s editorial, advertising, and circulation offices at AGRM, 7222 Commerce Center Drive, Suite 120, Colorado Springs, CO 80919.

Phone: (719) 266-8300 Fax: (719) 266-8600 Email: agrm@agrm.org Web: www.agrm.org

All Scripture quotations taken from the HOLY BIBLE, NEW INTERNATIONAL VERSION, unless otherwise noted. Copyright © 1973, 1978, 1984 Biblica. Used by permission of Zondervan Bible Publishers.

September/October 2013 Volume 27, Number 5

President John Ashmen Editor Brad Lewis Assistant Editor Kristi Rector Designer Mike Hames

DEPARTMENTS NUTS&BOLTS Client Care 14 Feel, Think, Do by Mike Johnson A Full Plate 16 Health Inspector: Friend or Foe by Brian M. Romano Insurance Solutions 18 Proactive Prevention by Brian H. Merriam

DOLLARS&SENSE Finding Funds 24 The Buck Starts Here by Barry Durman On Board 26 A More Strategic Board by Bill Anderson

NEIGHBORS&BEYOND Across the Street 40 Overwhelming Agendas by Michelle Porter Halls of Government 42 D.C. Summer Roundup by Rhett Butler PR Toolkit 44 Creating a PR Crash List by Steve Wamberg

US 46 Association News and Events

Printed in the USA

Cover photo by Blake Cartrite, stylized by Mike Hames


“Hope lives here.” This tagline for Faith City Ministries in Amarillo, Texas, represents a recurring theme woven into the stories of people whose lives have been changed there. Part of that hope comes in the form of a program called Success University. Jena Taylor, the executive director of Faith City, was contemplating the prospects of a young couple with five kids at the mission. Both worked, but with minimum-wage jobs, Jena knew they would never be able to make it on their own. While talking to the Lord one night about how to help people like this, she came up with the idea of Success University. The program helps people get the education they need—whether that’s a four-year degree or a six-month certification—to increase their earning potential. Jena met with a professor at Amarillo College to figure out how this could be a success for students, not another failure. The mission pays for placement tests and tutors to make residents “student-ready.” Then participants attend a class called Success University “to help students with life skills so they can function  Jena Taylor

successfully in their studies, and not just their stud-

Faith City Ministries Amarillo, Texas

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ies, but the things that distract them from college.” 

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Photos by Blake Cartrite

REACHINGOUT


by Kristi Rector

Schooled in Hope

In Amarillo, Texas, Faith City Ministries’ guests become thriving students through the mission’s Success University

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REACHINGOUT CONTINUED

As they got ready to start the program, they realized it was a great idea but they

more privacy to study were planned for the students. The mission brought in computers. As they got ready to start the program, they realized it was a great idea but they didn’t have a dime to fund it. Jena says she cried out to God for answers. Then one day she was talking with her secretary, wondering out loud how they could possibly fund the program. “Literally 10 minutes later, she comes back in my office. She has retrieved the mail, and in the mail was an envelope from a police officer with a letter and a check.” The officer had received a commendation for saving a family from a fire, and he’d sent the mission $3,000 from this award—specifying that it was to be used for education. When the officer came to Faith City to present the check, he told his story. As a young boy, he and his mother had lived at Faith City Mission, and those were the happiest years of his life. He remembered the kindness the mission had shown Photos by Blake Cartrite

didn’t have a dime to fund it.

The first time Jena brought some potential students to the college for placement tests, one girl looked around and said, “Oh, wow! I’ve never been on a college campus before.” Jena explains, “Because it’s not their grid, there is an impossibility in their mind. It’s a real handholding process for our clients, and it has to be because they won’t be able to do it if we can’t help them through this entire process.” Jena continues: “What we’re finding is that homelessness is an endless cycle that goes generation to generation because if that’s your grid and that’s all you know, that’s what you return to unless you change your grid. And so that’s what we’re trying to do with Success University.” Larger rooms with

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him and his mother, so he wanted to return the kindness to them. When those funds were dwindling, a new donor named Jenson Whitaker stepped up—both with finances and organization. “He became extremely enthusiastic about it,” Jena says. “He came and began to redesign—like any engineer—and reconstruct the program. So there was a great deal more accountability, more meeting together, and tighter case management.” The first thing Jenson did was tell the students his story. He describes his childhood as ideal and normal. After high school, he joined the military. “While in the military, my father fell ill with cancer. I ended up caring for my father during his terminal illness. When my father passed, I inherited a house and approximately $150k in life insurance. I had a difficult time grieving his death. I turned to his leftover pain medication to numb the pain and avoid the grieving process. When the pharmaceuticals ran out, I turned to alcohol and drugs. Needless to say, I was penniless in a year.” Fortunately, Jenson’s story didn’t end there. “I was rock bottom one night and the only thing I could think to do was drop to my knees and pray. Eight really tough years later, I had graduated from Texas Tech with my construction engineering degree. I am now an engineer for the largest oil and gas company.” When students see Jenson’s tattoos and hear his story, they feel like he’s one of them. “I feel called by God to help my fellow brothers and sisters who have or are now going down the same path I did," she says. "I use my story to inspire and encourage others to change, to come full circle, to become a productive member of society, to grow their faith, so that they too can someday inspire, encourage, and perpetuate the mission.”

Beauty in the Jungle In contrast to the cluttered, filthy streets they walk, the homeless in Amarillo, Texas, find more than food and shelter at Faith City Ministries. They find beauty. Instead of an institutional feel, they find a place that’s welcoming and homey. Jena Taylor holds two degrees in art and spent 35 years earning a good living as an artist. She brings that background to her work now as executive director of Faith City Ministries. “As an artist, I remember standing in the middle of the chapel when I first got there. It had dark paneling; red carpet; stinky, smelly cushioned pews—it was horrible! So we began to clean it up.” Jena painted a mural of heaven across the entire front wall of the chapel, with an image of Jesus beckoning people to come to him. That opened up the room significantly. Then they tiled the floors and raised the ceiling so it didn’t feel so cavelike and depressing. That room completed, the staff started going through the rest of the building and remodeling every part. Now guests find soothing décor with warm colors and art on the walls. Vases of fresh flowers. A courtyard with flowers, grass, pear trees, and a play area for the kids. “In the middle of this urban jungle, we carved out this space to be beautiful for them.” Some rescue mission workers have asked how they can keep it looking nice when they can’t keep the holes patched in the walls of their own buildings. Jena responds, “Because we expect it to stay neat and tidy, no damage is ever done to it. The homeless never misuse it. They like it this way, so they don’t tear it up.” The atmosphere does much more than just look nice—it has a profound influence on the guests who stay there. “Faith City Mission Kristi, Rescue’s explores the effects of beauty on the broken soul,” she says. “By assistant editor, has providing a warm, inviting environment for our guests, we feed their been a magazine bodies and their souls. It really does calm their spirits.”

writer and editor for

—Kristi Rector

15 years, as well as a contributing author

Jenson serves as a mentor and case manager for the students as they go through school. “Mentoring a student is actually quite simple for me,” he says. “I usually just converse with them as if we were two friends that had known each other for years

and were at our favorite bar listening to the jukebox, playing billiards, shooting the breeze, and drinking beers. It isn’t hard to relate to them when I’ve been there before.” He uses that connection to 

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for devotionals and curriculum. She and her husband, Jess, are the parents of three young children. Email her at kristi writes@gmail.com.

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“I invest my time and money because that is what I was called to do. I don’t consciously decide to spend time at the mission or with students. The place is like a magnet; I am just attracted there.”

Photos by Blake Cartrite

 Jenson Whitaker

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show them that a different path is possible. “I always listen to their stories and bounce a similar one off of them, divulging the error of my ways and how I corrected them,” he says. “I always remind them that of all of the errors and wrongs that I committed, I was still able to recover and excel. If someone of my abilities achieved what I have after all that I have been through, they will achieve also.” Jenson’s work as an engineer often takes him to Canada, far from the mission in Texas. However, he says, “I am fortunate to work on a rotational basis where I work five weeks on, three weeks off. During my time away, I can use my personal time to write emails to the board, staff members, and students in order to give direction or encourage. On my three weeks off, I just go to the mission, roll up my sleeves, and dig in!” One aspect that Jenson added to the program was a requirement for each student to write a proposal for how they will “pay it forward” so the program could continue to be funded, and graduates would also

serve as case managers for the students who come after them. Buck Mayden is just starting school this fall through the Success University program and will be studying mass communications. “It was hard to discover within myself who God intended me to be. There’s such a difference between discovering spirituality and walking in it. There’s nothing easy about this program, but it’s worth it.” He’s developed relationships with several mentors and found a relationship with God as well. “I thought I was always going to be in a desperate state,” he says. “Now I’m desperate in a fruit-of-the-Spirit kind of way.” For his contribution to Success University Perpetuation, Buck plans to use communication and public relations skills to help with fundraisers and networking with schools and nonprofits that can help Success University. When asked what the program means to him, Buck’s voice gets heavy with emotion. “Success University is a dream come true. I didn’t ever think I’d be able to drag myself out of the pit I’d put myself in. Going to school is actual, tangible, physical evidence that I have hope. It’s a symbol that I have grown and become what I wanted to be.” God has brought many people together in divine ways to create Success University. “I invest my time and money because that is what I was called to do,” Jenson says. “I don’t consciously decide to spend time at the mission or with students. The place is like a magnet; I am just attracted there. The spiritual high you get when you go there is just incredible. I have never heard anyone deny the spiritual presence there. “Success University is way for me to give back to the community, to be involved in and share in compassion and faith with others, a way to convey hope.” 


CHANGINGLIVES

How one mission client lives out the Proverb that “he who wins souls is wise”

MICHAEL MATTHEWS AMARILLO, TEXAS

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by Kristi Rector

The Evangelist of

Amarillo

Photo by Blake Cartrite

“I never seemed to be successful at anything—nothing

to change,” Michael says. “My heart was as hard as stone; I had blocked out everything that was good. that would last. The only thing that lasted was my drug When I came to Faith City it was like God showered me with love and addiction. I became a professional liar. That’s the way affection—something I hadn’t felt in a long time.” I would get my drugs—I would talk people out of their With the help of Faith City staff, Michael began the rehab program and money. I feel bad about that, but I did it at that time with started working and going to classes. no remorse, because all I was interested in was getting my A former truck driver, he spent the 10 months of his program driving for the warehouse department at the mission drug. I couldn’t keep a job; I couldn’t do anything producuntil he graduated. They have since hired him as the director of in-kind tive that amounted to anything because when it came to donations. “Faith City has the greatest staff I’ve ever been around. They’re working, I was just working to support my addiction.” second to none,” he says. “They love you literally, and you can’t help but That was Michael Matthews before a block from the Lubbock Dream love them.” he came to Faith City Ministries in Center for the homeless, where he During this time, a woman named Amarillo, Texas. While he felt a call to asked for prayer. They prayed for Susie Merrick from Trinity Fellowpreach in the late 1980s, he spent the him, and he broke down crying. They ship Church came and formed a next 25 years or so running, backslid- let him stay there, and he worked for men’s chorus at Faith City. Michael ing, and going in and out of churches the ministry during the day. After two had previously sung professionally, and treatment centers. weeks, a pastor at the Dream Center opening for acts such as the TemptaOne night in 2011, Michael was arranged to take Michael to Faith City tions, Ray Charles, and The Comwalking the streets and began crying Ministries in Amarillo, about 120 modores. Susie noticed his voice and out to the Lord. “I couldn’t take it miles north of Lubbock. gave him the lead in a fundraising any more; couldn’t get high any more; “I kicked and screamed all the concert for Faith City. His singing couldn’t enjoy it.” He found himself way there, but deep inside I wanted and acting became known around 

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Michael’s motivation for evangelism isn’t just a numbers game, but a deep concern for each individual.

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Amarillo, and he began to preach and sing during lunchtime at Faith City. “The Word of God transformed me from the inside out. The Michael I used to know—the loving, caring, compassionate Michael, sharing and giving spiritual advice, praying with my brothers—returned,” he says. “The Lord started using me, and he was using me effectively.” He rewrote the words from “I Did It My Way” to “I Did It God’s Way” and sang it at the graduation. “My life started changing, and from that point on I started winning souls for the Lord.” Now he’s known at Faith City as The Evangelist. “I read in the Bible that ‘he who wins souls is wise’ (Proverbs 11:30, NKJV), and I want God’s wisdom.” In less than two months he brought 50 people to Christ. “Some days are really busy, and some days are just slow,” Michael says. “I’ll tell some of the guys, ‘I only had four today,’ and they say, ‘Oh, you had a slow day!’” People ask him what he says to others to get them to accept Christ. He explains that people come to the mission with a need, and after he gets them the best of what’s available to fill that need, he strikes up a conversation. Eventually he asks them about where they would go if they died. When the person says he or she would like to receive Christ, Michael

says, “I’ll call a circle of witnesses— I’ll call some of my brothers and sisters in the ministry or whoever’s walking by—and I’ll have them circle around and be witnesses, and then I’ll pray them in.” Michael’s motivation for evangelism isn’t just a numbers game, but a deep concern for each individual. “I can’t say enough about the guests, the homeless, the less-privileged that come through our doors every day,” he says. “They are my family and I live and breathe for them. Anything I can do for them, I do, and Faith City allows me to do it. “The only time you look down on a man is when you’re picking him up. That’s my motto. Faith City reached down and picked me up by the grace of God and turned my life around. My life is full, it’s exciting, it’s comKristi, Rescue’s plete. The voids assistant editor, has I had when I been a magazine came here have writer and editor for 15 years, as well as all been filled. I a contributing author have a promising for devotionals and future in ministry. curriculum. She and I had fun when her husband, Jess, I was living out are the parents of three young children. there in the world, Email her at kristi but today I have writes@gmail.com. joy. There’s no comparison.” 

Photo by Blake Cartrite

CHANGINGLIVES CONTINUED


NUTS&BOLTS

The day-to-day operations and ministry of your mission

Freedom from Pain We all experience emotional pain and even devastation in our lives, but few of us know how to deal with it properly. This unresolved pain accumulates deep within the recesses of our hearts, in a place author Jimmy Evans calls the “hurt pocket.” The more pain we accumulate, the more we are mentally, emotionally, and relationally crippled. But what if we could reach into that hurt pocket, confront our pain, and experience release and freedom? In When Life Hurts: Finding Hope and Healing from the Pain You Carry (Baker Books), Evans shows how to completely remove and resolve every negative event from our past that is compromising our present and keeping us from our God-given destiny. He helps readers forgive others and themselves, and discover true inner peace.

Just because you feel something, that doesn’t mean you have to do it. Yet sometimes it does, sort of. And yet often it doesn’t. Confused yet? Dan graduated in July from our program and shared that one of the most important things he’d learned was to separate his feelings from his decision-making. He had been a hostage

decide what to do with them. Sometimes our feelings lie to us; they don’t accurately represent reality. At other times, our feelings are crucial and lifesaving. What we need is to metabolize our feelings—digest them and take from them what will support health and properly dispose of what in our feelings is just stinky waste. Most of our friends in recovery

to his internal emotional roller coaster— especially when the coaster flew off the tracks into a smoldering heap below. Yet many of our recovery clients have actually been very disconnected from their feelings. Once in our program, they grieve past losses for the first time. Another grad on the stage with Dan said that in sessions with his counselor, he learned that he’d never mourned the loss of his father who had died when this man was 8. Instead, at 12 years old, he started passing his unprocessed pain from substance to progressively destructive substance until the former high school sports star was stealing from his family to smoke heroin. So, which is it? Do we need to separate from or connect with our feelings? The answer is “yes.” I tell my friends this: Our feelings are important information, and we need to give them attention. But then we need to

haven’t been coached well in either task. They don’t know how to draw what is good from their emotions, having settled for pleasure in the place of self-respect. They need help to even name their feelings, especially the good ones. I urge them to stop and notice the good feelings of accomplishment and self-respect, and the feeling of peace (shalom) that comes from things being right in life. As Dan said, they need to learn how to put feelings and decisions into separate processes. If I feel lonely, I can’t just shove that feeling aside or cover it with business, sex, or substances. But now that I’ve acknowledged I feel lonely, what do I need to do about it? Feel, think, do. 

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Mike is special projects director for Union Gospel Mission in Seattle, Washington. He is a graduate of Pepperdine University, a former Army Ranger, an ordained minister, and father of six children—all adopted. You can email Mike at mjohnson@ugm.org.

by Mike Johnson

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Feel, Think, Do


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AGRM ACCEPTING APPLICATIONS FOR 2014 EMERGING LEADERS INSTITUTE

Need to Fire a Volunteer?

In January, the 2014 class will get started. Applications are already coming in. If you’re a rescue mission staff member age 25–39, or if you’re a CEO with an emerging leader on staff, visit www.agrm.org/eli to learn more about the program and how to participate. There are a limited number of spots available.

Terminating a volunteer should be a reluctant last resort. Before you let someone go, try one of these strategies. Re-Supervise. You may have a volunteer who doesn’t understand that the rules of the agency have to be followed. Youth volunteers may test the rules as part of their self-expression. Re-enforcement could end the problem. Re-Assign. You might have misread their skills or inclinations, or they might not get along with the people they are working with. Try these volunteers in a new setting and see what happens. Re-Train. Some people take longer than others to learn new techniques. Some might require a different training approach. If the problem is lack of knowledge rather than lack of motivation, then try to provide the knowledge. Re-Vitalize. If a long-time volunteer has started to malfunction, she might just need a rest. This is particularly true with volunteers who have intense jobs. Give them a sabbatical and let them recharge, or practice “crop rotation” and transfer them temporarily to something less emotionally draining. Refer. If a new outlook is needed, set up an exchange program with a sister agency. Swap your volunteers for a few months and let them learn a few new tricks. Retire. Recognize that some volunteers might reach a diminished capacity where they can no longer do the work they once did; they might even be a danger to themselves and to others. Give them the honor they deserve and assist them in departing with dignity. Source: “How to Fire a Volunteer and Live to Tell About It” by Steve McCurley

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NUTS&BOLTS

Health Inspector: Friend or Foe

If you’re designing a new foodservice space or remodeling your existing facility, Design and Equipment for Restaurants and Foodservice (Wiley) can help you with topics including concept design, equipment identification and procurement, design principles, space allocation, electricity and energy management, environmental concerns, safety and sanitation, and considerations for purchasing small equipment, tableware, and table linens. Costas Katsigris and Chris Thomas provide a comprehensive guide, focusing on the whole facility—with more attention to the equipment— rather than emphasizing either front of the house or back of the house.

Naturally, danger signs can prompt an inspector to be a bit more critical, but the goal isn’t to put you on the defensive. Rather, the inspector’s aim is to help you resolve the problem. This is an opportunity to learn from a sanitation expert and refine your sanitation practices. The goal is to have positive interaction with your health inspector. He is willing to work with you to find practical soluBe honest and transparent about prob- tions to violations or potential future lems. For example, a refrigerator’s temissues. Inspectors want you to be open to perature gauge might have malfunctioned their critique and to be cooperative. In for just the past week and you are seeking addition, you can prevent many issues by to rectify the problem as soon as possible. knowing proper sanitation standards. If an inspector knows that you are aware Consider taking a food sanitation course such as ServSafe, or become more familof a problem and working to fix it, he is iar with your local health guidelines.  less likely to do a critical write-up that could close your facility. The idea is not to incriminate yourself, but rather to help Brian is a certified executive chef who holds degrees in culinary the outcome of your inspection. Remem- arts and restaurant and hospitality management. He serves as a ber that both of you want the best for the culinary educator for Victory Trade School in Springfield, Misestablishment. souri. You can contact him at bromano@victorytradeschool.edu.

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Be open to critique. When a health inspector arrives at your facility, he will evaluate cleanliness, organization, facility safety, and basic sanitary principles.

www.agrm.org

by Brian M. Romano

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Foodservice Design

Many foodservice workers dread health inspections. However, these inspections can make us better food professionals as we protect the general public from food-borne illness and disease. Instead of viewing an inspection negatively, see it as another way to learn to follow proper food safety practices. Let’s explore a few ways to help take the fear out of your next health inspection. Set a positive tone. Make the inspector feel welcome by communicating that you are glad he is there. Let him know you will point out anything he may want to inspect and that you’re willing to make as-you-go-corrections. Offer your assistance. Ask the inspector how you can be helpful with the inspection. Offering to share critical documentation (like temperature logs, shellfish tags, the HACCP book) or a tour of the facilities will go a long way and ease any discomfort on both sides. Every inspector is different and will appreciate your willingness to accommodate.


START MAKING PLANS

Leadership Training for Everyone

to be part of AGRM’s 2014 Annual Convention on the mighty Mississippi River in the gateway city of St. Louis, Missouri. We already have an engaging array of speakers and presenters in place, and more are being added every week. There is much in store.

Is it worthwhile to train only managers to be leaders? Or should every employee on a team get leadership training? A recent study says to train everyone. In addition, these methods can improve success and profitability:

Early registration starts in November. Don’t miss it!

Let employees take responsibility. Let them feel ownership over the success or failure of their efforts. The manager can set the strategy and leave the details to their team to figure out.

Reduce hierarchy. If you make every person on your team feel a greater sense of duty and responsibility for the success of company operations, the chances of success for the whole team highly increase. Source: Compensation Today

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Reward your team. If employees take on more responsibility, recognize and reward them for doing so in a tangible way.

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NUTS&BOLTS

Proactive Prevention

24%

of volunteers got involved with their main organization when someone in the organization asked them to volunteer.

The State of American Jobs

42%

15%

became involved on their own initiative—that is, they approached the organization. got involved after being asked to by a relative, friend, or co-worker. Thinkstock / iStockphoto

Source: Bureau of Labor Statistics

4. With the loss prevention resources correlated to the identified threats, come up with a written game plan for addressing the “what ifs.” This exercise will dramatically pay off over the years.

1. Identify and empower a responsible person or committee to investigate loss exposures and make recommendations.

5. Review the plan with key personnel so that those affected by the plan are informed and willing participants.

2. Identify the sources of possible loss exposures. Turn to the following resources for help:

6. Implement, monitor, and regularly update the plan, since situations and conditions change.

• The internet lists thousands of sites addressing some facet of loss prevention encompassing quite general to the very specific (such as how to prevent bedbug infestation). • The Occupational Safety and Health Administration (OSHA) offers hundreds of free resources. Visit www.osha.gov.

• Most insurance company publications are free and will be sent if you simply ask. After all, it’s in the insurance company’s best interest to help you avoid losses as well. 3. Prioritize which loss exposures represent the most probable and serious threats to your mission’s operations.

Many years ago, Ben Franklin was considered wise because he recognized that a worse disruption comes about when avoidable situations are not pre-addressed. Learn from his sage counsel.  Brian is the official insurance consultant for AGRM. The Merriam Agency offers property, casualty, auto, directors and officers, and workers’ compensation coverages tailored to the needs of AGRM members. You can email Brian at brian@merriaminsurance.com.

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by Brian H. Merriam

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How Volunteers Find You

I usually avoid the use of clichés, but this one is just too obvious to ignore: “An ounce of prevention is worth a pound of cure.” Ben Franklin was certainly right, although I doubt he imagined he would be quoted 250 years later! But when it comes to preventing losses before they happen, he was extremely sage. The amount of money lost on insured claims may be huge. Additionally, they are typically a time waster, exacerbated by the work and energy that must be expended to even file a claim. Possible expenses to the ministry include coordinating meetings with adjusters, working with auto-body repair shops, retaining construction contractors, loss of work time while in court, debris cleanup, loss of staff morale, and future increases in insurance premiums. Certainly, an insured loss is better than one that isn’t insured. But even an insured loss causes enormous interruption. How can you go about the process of loss prevention? Consider these six steps:


Return to Safety All of us know someone who has walked away from God, and it’s both heartbreaking and bewildering. We wonder how to reach out to them and bring them back, but often it seems impossible. In Come Home: A Call Back to Faith (Moody Publishers) James MacDonald invites the departed to return and offers the promise of the gospel—and reminds prodigals that all wrongs and sins can be forgiven through Jesus. There is no expiration on the promise of forgiveness and the open arms of Christ, so no matter how long the wanderer has wandered, he or she is still welcome. All hurts can be healed, all brokenness mended. Whether you are a family member or friend of the prodigal or whether you are that person, this book offers hope and an open invitation to return the safety of forgiveness and restoration in Jesus.

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HOTTOPIC: Soul Care

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by Jason Batten

A Healing Touch Rescue mission ministry made simple: Showing God’s love to hurting people

A

ll over the nation, from rural communities to large inner cities, rescue missions provide spiritual counsel for the least, the last, and the lost. Providing spiritual counsel, or what is now becoming known as soul care,

might be one of the most important aspects of rescue mission work. Soul care can be defined as showing the love of God to hurting

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people, and providing a healing touch from the Holy Spirit. Levels of professional credentialing vary among mission workers, but most staff members do provide some level of soul care to clients. For example, if a lead cook is working with recovering clients in a kitchen, that lead cook at times provides soul care. Maybe a client has had a rough day and complains to the lead cook while washing dishes. When the lead cook encourages that client, the cook is providing soul care. Or a director of programs might sit down to speak with a client who is just joining a longterm recovery program after another costly binge; that director is going to have to provide soul care. All mission workers, whether they are a paid counselor or not, provide

soul care. That’s why it’s so important that we all know what good soul care is and how to do it.

Activating Theology One concept of soul care that is vitally important in the field of rescue ministry is called activating theology. Activating theology is a fancy term for bringing sound biblical doctrine into real life in order to ease suffering and correct sin. Activating theology is when sound doctrine moves from being merely academic or conceptual to truly affecting everyday life. It is this sort of care that sets rescue missions apart from other institutions that strive to help others. Rescue mission workers must always remember that our primary calling is assisting

the global Church in making disciples and building the Kingdom of Christ. If disciples are to grow, theology must infect their everyday life. If a rescue mission worker can activate true theology within a client, the mission can then help a client in the long-term in ways that other helping professionals have not been able to accomplish. An example of theology meeting real life problems is a client that stayed at West Virginia Rescue Ministries, Inc. who suffered tremendously from panic anxiety. His anxiety was debilitating to the point that unless addressed, recovery wouldn’t be likely. Needless to say, this client’s anxiety fed his addiction. His addiction offered supposed temporary relief from suffering. He believed he was incapable of even simple tasks and chores. He had been to therapists, other addiction recovery institutions, and hospitals. While the other institutions and professionals were able to offer him some relief, nothing seemed to really heal him of his panic attacks. While at West Virginia Rescue Ministries in the Genesis program— a long-term spiritual recovery program—this client began to learn biblical truth that changed his life. He experienced activating theology. One truth he learned was that God 

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HOTTOPIC CONTINUED

God also wants us to do this work with joy. We are doing work with eternal consequences, fruit, and rewards; such recognition produces hopeful joy whenever we provide soul care.

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created the universe out of nothing. He remarked after learning that truth that if God can create out of nothing, surely God can help him with his anxiety. Who ever thought that Genesis 1:1 had an application for healing panic anxiety? The Holy Spirit was clearly at work, quickening this theological truth within the client’s heart in a way that was profoundly healing. It was a supernatural work of grace, and the best part is that this same sort of healing experience happened again. The client also learned that Jesus is called Immanuel. Immanuel means “God with us.” The client says that he realized when he feels he can’t go on, he now realizes God is with him. When he experiences a panic attack, God is with him. When he thinks he is not good enough, God is with him. The client has been taught that God always heals His children. Sometimes God heals immediately, but other times He heals progressively. He came to understand that it is better sometimes to have God walk with him through his struggles than to have God immediately take away the struggle. He is never alone in is his struggles, fear, or pain; he always has Immanuel. This client has not experienced a panic attack in several months, and is on course to graduate from the Genesis program within the year. Glory to God! No particular rescue worker at West Virginia Rescue Ministries can take credit for healing this client’s panic attacks. God gets all the credit. However, God used the staff of West Virginia Rescue Ministries to teach theology that changed this client’s life. Many of

us helped him activate his theology. These same sorts of experiences happen all over the world in missions. Clients are healed when rescue ministry staff members, under the anointing and power of the Holy Spirit, are able to explain theological truths that are relevant to everyday life problems.

Putting Soul Care into Practice The following is an outline for how to do the type of soul care described above: Saturate yourself in prayer. The first step to providing soul care to your mission’s guests comes from making sure that you have immersed yourself in prayer, and rejoice that God is working through you and promises to be with you. Because we are entirely dependent upon the activity of the Almighty, we should petition Him to do His will among us. God also wants us to do this work with joy. We are doing work with eternal consequences, fruit, and rewards; such recognition produces hopeful joy whenever we provide soul care. Listen. When a client begins talking about a problem or issue, sit back and listen. Don’t hurry to provide a theological answer. Soul care is done in love, and never as a means of showing the other person that we have the answers. Simply listening to the client will speak volumes about the love and concern that God has for him or her. Understand the message. You can make sure you’ve heard the client by summarizing what you’ve heard him say. Say something like


“Let me see if I understood you correctly…” Only after the client knows you care is it time to begin with loving instruction. Explain biblical truth. Lastly, gently explain the theological truth that seems most relevant to this particular person in this particular circumstance with this particular problem. Remember that each person and situation is unique, and activating theology can’t be put into a box. One person’s struggle with anxiety might be very different from another person’s and could require a different response. Trust that the Holy Spirit is already at work bringing into your mind something that will help the client for whom you are providing care. After gently instructing the client in the most relevant theological truth, it’s the Holy Spirit’s job to apply the truth to the client’s heart and life. God graciously involves rescue workers in His healing work, but in the end it is God who does the healing. All we can do is be God’s harvest worker, but the crop is up to Him. We can plant and water seed, but it must be God who gives the increase (see 1 Corinthians 3:6).

overstated; it is essential. In activating theology, the Holy Spirit applies the doctrinal truth to the person’s heart through his or her ability to think.

know what we’re talking about. Church history is a wonderful source of theology applied to everyday life problems. From the desert fathers, Activating theology is not about to the Puritans, to 20th century Pentejust alleviating suffering. Of course, costals, church history has a lot to all of us in rescue mission ministry offer. Systematic theology assists resare greatly cue mission workers concerned with in grasping the theoalleviating human logical concepts that suffering and clients need, training promoting human us to see how theolflourishing, but ogy is relevant to that’s not our end life. Lastly and most goal. Rather, the importantly, Scripgoal of activating ture is our primary theology is glorifyand only infallible ing God. When source of theological truth sets a person free, God is glori- material. Scripture not only gives us fied, and His glory is the end goal. the gospel that saves the lost, but Activating theology is not therapy. reading Scripture also changes us as When someone learns to live out soul care providers. Scripture reading biblical truths in his life, it can changes our character as well as certainly be therapeutic. However, providing the raw material we need it is the truth of God’s Word that sets to do the work of rescue ministry. a person free. Therapy is a tool that God’s Word and His Spirit promise God can and does use, but we must to set people free and to heal people. never consider soul care, or the conGod is faithful to His promise; God cept of activating theology, as inferior still heals. One way that God heals is to the work done by our psychologist, through the soul care provided by counselor, or social worker brothers rescue mission ministry. Those of us and sisters. We should indeed make who work in missions have the ability What Activating Theology appropriate referrals to these profes- and privilege of offering care sionals because God has blessed us Is and Isn’t that is distinct from all other Here are a few points to keep in with them. However, the point is that human service professionals. We mind when it comes to activating we can’t just pawn clients off onto have the ability to offer clients a theology: clinical professionals, nor should healing touch from the hand of Activating theology is not about we consider the soul care that we God through the truth that we Jason has held changing someone’s thinking. The provide as inferior. Clients need a lovingly proclaim. We have the employment as a care goal isn’t changing self-talk or correct- healing touch from the Holy Spirit ability to activate theology. coordinator in a coming negative thinking. Theology more than they need anything else. Let those of us who work in munity mental health always involves our thoughts, but true Activating theology requires missions always consider how center, as men’s program director at West prayer and study. Helping our guests we can bring God’s truth to activated theology is never merely Virginia Rescue Minabout thoughts. Activated theology learn to live out God’s Word requires bear on real human problems istries, Inc., and is involves our thinking and is Pneusoul care practitioners to spend that are experienced by our studying for a master matic. Pneuma is the Greek word for much time in prayer and meditation, clients. From addiction to grief, of arts in professional Spirit used in the New Testament. In study of the Word, church history, to merciless depression, and counseling at Liberty our context, Pneumatic means empha- and systematic theology. If we are stubborn panic anxiety, we can University Online. Email Jason at batten.jason@ sizing the necessity of the work of the going to provide the right theology offer the truth of God’s Word. yahoo.com. Holy Spirit in activating theology. at the right time that is blessed and Let’s give our clients the truth The work of the Holy Spirit cannot be used by the Holy Spirit, we must that will set them free. 

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DOLLARS&SENSE

Leadership, development, and finances in your mission

Full Potential of Fundraising Now in a completely revised third edition, How to Write Successful Fundraising Appeals (Jossey-Bass Nonprofit Guidebook Series) shows how to create winning appeals that will realize the full potential of direct mail and online fundraising. Written by fundraising guru Mal Warwick, this comprehensive resource gives nonprofit fundraising staff the information needed to write compelling fundraising appeals for any medium. Written in an easy-to-read style, the book is filled with practical techniques, proven approaches, and illustrative examples of both successful and unsuccessful appeals.

You probably realize that the buck stops on your desk. But do you know it also starts on your desk? Ultimately, the obligation for raising funds to operate your ministry is yours as the CEO. So what should you be doing? Think about this role most of your time on the job. You

need to be thinking about how you motivate your people to be excited about fundraising. This means you need to be excited about it and celebrate with your staff. You also need to think strategically. Plan, communicate, and execute your fundraising strategy with the buy-in of your leadership team. Creative thinking is imperative. How can you use local celebrities, politicians, and speakers of note? What events can you plan? How can you maximize local newsworthy events? Fundraising means doing. Your actions will indicate your success in this role. God brings the results when your planned activities are accomplished. Be visible in the community by attending events, especially those held by other social service organizations. Have 20minute meetings with business leaders and prospective donors. Requesting a 20minute meeting is a magic key that often unlocks the door of busy offices when longer appointment requests are turned down. Send handwritten notes and make personal phone calls. Visit with donors

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and prospects face-to-face to build relationships and trust—a necessary component for deeper donor relationships. Take key staff along on visits. Let staff members tell stories of changed lives. Motivate them by taking them to conventions and workshops to help them grow personally. Celebrate successes with them when they acquire new donors or receive donations. Develop your own skills in this role.

Attend the annual AGRM convention and other appropriate events; take online courses, talk with other successful CEOs, and read books. Start with The Third Conversion by R. Scott Rodin. Learn how to ask. This is the biggest and most important aspect of your fundraising role. People want to be asked. You’ll get a positive response when you build a relationship, and then determine the right time, the right project, and the right amount of the gift to ask for. Be sure to say thanks appropriately by following up with reports on what a donor’s gift has accomplished. Then ask again! Others on your team can do some of this, but not with the same passion or with the same results.  Barry is vice president of stewardship at SIM in Charlotte, North Carolina. He has more than 30 years of development experience, and served the Atlantic City Rescue Mission for 13 years, including 10 years as president. Email him at barry.durman@sim.org.

by Barry Durman

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The Buck Starts Here


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7 Ways to Encourage Planned Giving 1. Create a planned-giving brochure to educate donors about your program. Search for reputable websites you can include where donors can get more information about planned giving. 2. Add two check-box options with every appeal you mail: One if the donor has already included your organization in his estate, and the other to request more information about your plannedgiving options. 3. Include an article in your newsletter at least twice a year featuring a donor participating in your planned-giving program. Include both major and lower income donors so people understand it’s a viable option for anyone. 4. Draft a letter specifically educating your donors about planned-giving options. Emphasize the convenience and longevity of a planned gift. 5. Develop a section of your website dedicated to your planned-giving program. Offer links where the donor can get a detailed explanation of the tax benefits and procedures for choosing each option. 6. Conduct seminars given by financial and legal specialists about plannedgiving options. Ask the expert to present the information to your board and staff first to make sure he doesn’t use too much jargon. Source: www.ehow.com

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DOLLARS&SENSE

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A More Strategic Board A growing sector of my consulting service is facilitating board retreats. We commit a full day to “Building a HighPerformance Board,” including significant time unpacking The 12 Strategic Disciplines of a HighPerformance Board. While I can’t begin to cover here everything that goes into creating strategic board capacity, let me cover some proven principles I trust you’ll find beneficial. Let’s start with three interdependent truths: 1. A board cannot act strategically—if it doesn’t think strategically. 2. A board cannot think strategically—if it’s not comprised of individuals who think strategically.

Quoted: Become the kind of leader that people would follow naturally, even if you had no title or position. –Brian Tracy

3. And even then a board can’t think and act strategically—if its agenda is built with a disproportionate emphasis on tactical and operational matters rather than board-related strategic issues. I’m not implying that your board will never deal with tactical issues. But even the tactical essentials should include boardlevel strategic perspective and thinking. These principles are foundational to a board’s ability to act strategically. But we build capacity by practicing strategic board disciplines, so let’s look at three of them: Make strategic decisions. Precious few decisions are required at board level. Too

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many might indicate the board is usurping CEO work. Among the board’s lead responsibilities are providing strategic direction and governance. This is accomplished largely through establishing policies, not hands-on. Make the few vital decisions only the board must make. Let go of the “hows” and decide which hills to climb, not how to take them. Creating those strategies is CEO responsibility. Board discussions alone are inadequate. Remember the principle: “Board discussion, without board decision, is not board directive.” Insist on a multi-year Strategic Plan.

This plan is developed by the CEO and executive team. The board doesn’t architect the plan, but vets it from an objective perspective—challenging assumptions and testing the wisdom, comprehensiveness, and viability of the plan. The board sets the final plan in motion by endorsing it, and then monitors progress in key components. Strategic monitoring is a crucial discipline. Monitor the essentials the board

considers critical, such as compliance with strategic direction, progress toward achieving results, key performance indicators, and actual performance versus budget. Managing by exception creates time efficiencies—with the board receiving the CEO’s explanation, plan, and timeline for getting things back on track. Relax if managing by exception seems uneventful, because if there’s too much excitement it means there’s too much out of compliance. And don’t forget—celebrate the wins!  Bill is a mentor, life coach, and advisor to CEOs and boards. He served as president/CEO of CBA (Christian Booksellers Association) for 24 years, and has served on the boards of more than 15 ministries and businesses. Email him at bill@billandersonleadership.com.

by Bill Anderson


The Value of Nonprofit Work Nonprofits aren’t known for highpaying salaries. Still, employees can acquire valuable skills from working for nonprofits. 1. Focus on your personal finance. You can learn good habits to help you manage money for when your cash flow improves down the road. 2. Learn the meaning of hard work. A lack of resources like capital and staff requires everyone to pitch in more. 3. Broaden your skills with multiple responsibilities. In many nonprofits, each person has multiple responsibilities simply because there aren’t enough people for everyone to be a “specialist.” 4. Meet talented and passionate people. In a nonprofit, you have the opportunity to surround yourself with amazing people. One way of improving yourself is to seek the company of people who are the best in the world. 5. Stay motivated. If you align your occupation with something you are passionate about, your performance on the job will be better than if you were to work in a corporation without passion. 6. Change the world. In a nonprofit, you are also “paid” by the satisfaction of doing something good for the world’s benefit—saving lives, reducing poverty, making education affordable, bringing enrichment opportunities to children, or some other worthy cause. Source: www.mynextbuck.com

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BIG MONEY THE

MAZE L

ooking for that first foundation grant but not sure where to start? You are not alone! With more than $45 billion in private and corporate grant funding given away by U.S.-based foundations each year, according to The Foundation Center,

grant funding has become an important source of revenue for rescue missions looking to boost their revenue during lean economic times. Unfortunately, securing your first grant can be a considerable

challenge. Without a history of grant funding, many foundations are

when they find out that a competing bank in the same city has awarded you a grant. This can encourage other local corporations to take note, and in this way your grants portfolio can slowly begin to grow.

Getting Started There is a bit of a strategy involved in the process of finding grant money for your ministry, but it’s well worth the effort. There’s nothing more exhilarating than finding a new source of funding and starting a relationship that can be nurtured to bring in increased funding year after year. So where do you start? Here are seven tips on how to get started: 1. Stay local. When looking for that

first grant it’s best to start small and stay local. Begin by checking out the banks, retail stores, and corporations that have a presence in your community. Home Depot, UPS, Bank of America, Target, Safeway, Marshalls, and CVS are just a few of the national corporations with significant charitable giving campaigns that are looking for opportunities to support local communities. Applications are online and don’t require the more complex reporting requirements that larger private or family foundations expect. Check out their websites or make contact with your local store managers for application details and requirements, targeting those organizations where their giving is best aligned with your cause. 2. Get writing. Once you’ve select-

wary to give. If you’re new to the grant-writing world, this can be extremely frustrating. Here’s a bit of good news: Once you have landed your first grant, other grant opportunities tend to follow. Once your first funder has

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checked out your nonprofit and awards a grant, others take note and will decide to follow. For example, a bank from across town might give

ed the funder with the best fit for your organization, it’s time to get started. If this is your first-ever attempt at grant writing, don’t be nervous—everyone has to start somewhere. You would be surprised at how many applications are written by novice grant 

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by Rachel Repko


Finding grant money for your mission might not be as challenging as you think

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writers, so don’t be shy. My first grant was for $10,000 to help pay for new computers for my children’s public school library. I followed the guidelines, answered all their questions as best as I could, gathered all the requested attachments, got final approval from the principal, and submitted the application. When the news

came in that the grant had been fully funded, I was thrilled. That gave me the confidence to keep going. Remember, you know the challenges your community faces better than anyone else, so use that experience, passion, and commitment to write with confidence. Chances are you may very well get it funded!

Need Help Getting Started? Here are a few places to find help for getting your grant campaign off the ground.  The Foundation Center (www.foundationcenter.org) is a leading resource for nonprofit foundation fundraising support. Check out their free materials, grants training opportunities, and webinars. Sign up for their free Philanthropy News Digest email newsletter. Click on their “Gain Knowledge” page to get local statistics, facts, and figures related to your cause in your state and city. For more in-depth research, sign up for their monthly subscription to search grants opportunities in your city and neighborhood. Plans start at $29 per month and give you access to thousands of national and local private and corporate foundation giving opportunities.  The Chronicle of Philanthropy (www.philanthropy.com) is a rich resource for articles and information about corporate and private foundation giving, including publishing of recent grant awards and upcoming opportunities. Click on their “Facts & Figures” page to explore charitable giving by state, city, and even neighborhood. Sign up for webinar trainings on all issues relate to fundraising.  The Anne E. Casey Foundation (www.aecf.org) publishes The Kids Count Data Center on their website for facts, figures, and statistics. Use this information to help strengthen your application and needs statement.  American Fact Finder (www.factfinder2.census.gov) can provide a demographic profile of your city, county, and state on issues such as education, income, employment, and housing using information gathered during the 2010 census.  Center for Nonprofit Management (www.cnmsocal.org) provides a variety of fundraising resources, including opportunities to sign up for affordable online grant writing courses for the beginners as well as courses offered at the intermediate and advanced levels.  UCLA Extension (www.uclaextension.edu) offers a good place to search under the “Communications, Media, & Fundraising” field of study link to find online grant writing training for beginners. —Rachel Repko

As part of the application process, most funders want to know your mission statement, history and background, a description of the program you are requesting funding for, an outline of the need in your community, and an organization and project budget. Answer each question as simply and directly as possible, avoiding jargon and long-winded sentences. Make sure your responses are closely aligned with the language they use and line up with their priority areas of giving. The person reading your proposal will be reviewing hundreds of others, so let your passion come through and show how your organization is succeeding in making a difference in your community. Meet the eligibility requirements and deadlines, plus have copies on hand of your IRS letter confirming your organization’s nonprofit status, your 990 form, and a copy of your latest financial audit. 3. It’s who you know. As we all

know, who you know can come in handy at times for finding the right doctor or getting a new job. It’s just a fact of life. The same goes for getting grants. Knowing someone of influence within the corporation is an important factor when you are applying for a grant. Tap into your contacts at work, home, church, school, and community to find someone who works at the funding corporation or organization who is willing to endorse your application. Chances are that your board members or key donors will know key influencers at these corporations. So enlist their support in getting your application endorsed by one of their friends. It makes a huge difference. 4. Business clubs. Another place to

start when looking for local leads

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is business clubs such as the local Chamber of Commerce, Kiwanis, or Rotary Club. These and similar organizations are great places to turn to for local sources of funding, and their applications are usually fairly straightforward. Attend a meeting, introduce yourself, and ask to give a brief presentation about how your organization is meeting some of the challenges 7. faced by your community. 5. Start small, and then build on that.

Your first grant will probably be in the range of $500 to $1,000. But that’s okay. Small first-time grants add up, especially when the funder starts giving year after year. In addition, smaller gifts can lead to larger ones down the road if you take the time to develop relationships. Make sure you meet any reporting requirements, send informal updates throughout the year, and invite their local representative for a site visit. As grants begin to come in, your confidence will grow. And with that the desire to start branching out—perhaps you’ll want to approach a large local community foundation or a prominent family foundation in your area.

learning about grant writing. It can be part of their professional development and a great way to train up a team to take on more of the grants responsibilities as your portfolio grows. Shoot for at least 60 percent of your applications to get funded—the anticipated return for even the most experienced grant writer. Don’t give up. If your first grant is

rejected, don’t take it personally. There are a number of reasons your application might have been rejected, and the decision might have had little to do with your writing skills. Perhaps you submitted your application late in the funding cycle when they had no money left to give. A phone call or email to their contact person can help clarify the situation and encourage you to apply again early in their next funding cycle. Or perhaps you made a mistake, missed a deadline, or didn’t send

all the attachments. Making mistakes is an inevitable part of learning a new skill—just learn from it and work to get it right next time. I have found that most people working in the corporate foundation and community giving departments are very understanding and want to help make a difference in the world, so don’t hesitate to strike up a phone or email conversation that could lead to further funding opportunities down the road.

Rachel is president of Repko Grants and has more than 15 years of experience in the fields of grant writing, research, training, and consulting for human service and homeless organizations. Email her at rachel@repko grants.com.

Most importantly, remember that foundations are set up to give money away. They want to know about you and find out what your organization is doing to meet needs in your community. Although not everyone will give, keep at it and in time you will start to establish a portfolio of local funders to help build your revenue, one grant at a time. 

Top 10 Corporate Donors in 2012 Source: Chronicle of Philanthropy

6. Set realistic goals. When your

mission first starts seeking grants, the task of grant writing is often taken on by someone who has other full-time responsibilities, usually in the development department. Depending on how much time you give to the task of grant writing, start out with a realistic goal—perhaps of submitting four applications with the hope of winning at least two grants in your first year. Then start adding one or two new applications each year, remembering to return to each successfully funded grant year after year. Consider enrolling the help of co-workers interested in

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100YEARS

Ambassadors for Jesus How can we be faithful, energetic, productive dynamic ambassadors for Jesus? This classic message from the pages of AGRM’s history gives a powerful answer

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by Clinton H. Tasker “Therefore if any man be in Christ, he is a new creature: old things

hoped for, the evidence of things not seen,” Paul tells us in Hebrews 11: 1. We note also in 2 Corinthians 5:9 are passed away; behold, all things are become new. And all things that Christ puts something else in the are of God, who hath reconciled us to Himself by Jesus Christ, and soul of His new creation. A new desire is implanted within the heart; that hath given to us the ministry of reconciliation; To wit, that God was in is, to be accepted of Him. “Wherefore we labor, that, whether present or Christ, reconciling the world unto Himself, not imputing their tresabsent, we may be accepted of Him” (2 Corinthians 5:9). passes unto them; and hath committed unto us the word of reconciliFinally, we observe in 2 Corinthians 5:20 that the new creature ation” (2 Corinthians 5:17–19 KJV). immediately becomes engaged in a n this fifth chapter of 2 Corinthnew occupation—that of ambassadorians, Paul enumerates and ship, “Now then we are ambassadors describes the inevitable changes for Christ, as though God did beseech that take place when a sinner has you by us: we pray you in Christ’s been saved—when Jesus takes over. In stead, be se reconciled to God.” verse 17, “Therefore if any man be in As a little one, did you aspire to be Christ, he is a new creature,” the sina fireman, policeman, doctor, a great ner becomes a new creation. How preacher, a Joan of Arc, top-ranking wonderfully different humans are musician, a nurse, or even the after the Lord makes them new creaPresident of our great nation? Well, tures. You know, it really made my beloved, perhaps each one of us has. wife want to live with me after this But I want you to think of this: How occurred in my life. wonderful it is to know that we are The greatest testator ever ambassadors for Christ. Think of it! known to man, the Lord Jesus, A representative of the Lord Jesus has included in the new creChrist, the greatest King of all times, ation’s legacy a new home. “For past, present and future, King of Kings we know that if our earthly and Lord of Lords—you are a reprehouse of this tabernacle were sentative of the most marvelous, dissolved, we have a building gigantic, everlasting Kingdom of God. of God, a house not made What does this do to you? It staggers with hands, eternal in the me! This causes a real time of heartheavens” (2 Corinthians 5:1). searching in my own life. It is a There are no controls, houstremendous responsibility. One doesing shortages, or purchase n’t play politics for this position; it is price to be concerned about. conferred upon us when we become How wonderful that Christ pro- new creatures in Christ Jesus. vided the purchase price. He has There is a very real challenge that the deed recorded in the Book of confronts us as we come face to face Life for the new creature. with the fact that our government The new creation also acquires a agency, the FBI, reports crime up new walk. “For we walk by faith not by 5 percent in sight” (2 Corinthians 5:7). Remember, 1951. CommitJesus said to Thomas, “Blessed are tees on alcothey that have not seen and yet have holism say that believed.” In this new walk of faith, it is costing the the believer finds supreme happiness. United States a “Faith is the substance of things billion dollars  Thinkstock / iStockphoto

I

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100YEARS CONTINUED annually in crime and drunkenness. One small county in central New York claims approximately 8,000 alcoholics living within its boundaries. Is it not alarming to see many new organizations coming into being to cope with this condition? Have we in the rescue mission field measured up to the commission which we have received from our blessed Lord? What kind of ambassadors are we? “Now then, we are ambassadors for Jesus.” God was in the world, in Christ, reconciling the world unto Himself, and now Christ in the new creation, the believer, is continuing

1. It is absolutely necessary that the presence of Christ Jesus in our lives comforts us. It is indeed comforting to know that Jesus will be with us even to the end. He said. “Lo, I am with you always.” Do we need to feel His presence? Do we need comfort? Let’s not evade the issue, as we most certainly do need Him to comfort us. The rescue mission field has been, is now, and is fast becoming in these later days a very difficult one in which to minister. Many of those whom we are privileged to serve are embittered because of sin and methods used by society. We need Jesus’

What kind of ambassadors of Jesus are we? Are we faithful or unfaithful, energetic or slothful, productive or unproductive, dynamic or dead?

this work of reconciliation. What kind of ambassadors of Jesus are we? Are we faithful or unfaithful, energetic or slothful, productive or unproductive, dynamic or dead? Is the cause of Christ enhanced by our lives as His ambassadors? Do we lead folks to Him or do we drive them away? A slothful, unfaithful ambassador inevitably will be relieved of his commission and be shelved. There are many elements or factors which are fundamentally indispensable if we would be at our best—faithful, energetic, productive dynamic ambassadors for Jesus. We will only be able to touch on a few of these.

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comfort when the enemy comes in like a flood. Jesus, we know, will raise up a standard against him. At times we may become discouraged, being unable to see the results of our labors and there seems to be little or no progress being made. We need His comfort when financial campaigns fail to reach successful conclusions. Then perhaps at times we develop or become stricken with “Board-itis,” “Staff-itis,” or “I-itis.” Recently one board member informed me that the board on which he served felt that they should change CEOs for several reasons. The one that seemed outstanding among others was that they had labored quite consistently with the director to see to it that he had the mission vehicle lubricated at proper intervals and he had failed to respond. Sometimes the old enemy says, “You can’t do business here at this mission unless so and so is off the board.” Again we sense the need of

His comfort when there is a lack of personnel to carry on the work properly when those who have made a start in the Christian way of life fall back into sin, when the attendance at Sunday school and other meetings shows a decrease, when other organizations with a more elaborate program, whether good or bad, attract our regular constituency, and when we see other programs and ideas creeping in and becoming well established in the thinking of the majority. The truth of the matter is that there is no remedy for sin apart from the blood cure. We need our Savior to comfort us as we see the breakdown in the individual, the family, and in the leadership of our governments on many levels. Yes, we do need His presence to comfort us. We need not be comfortless at any time. If so, it will reflect in our ministry. If we are void of His comfort, we fail. We will soon become slothful, unproductive, dead ambassadors. He will not leave us comfortless.

2. It is a must that the purpose of Jesus constrain us. His purpose was, is, and ever shall be to save the lost people of the earth. If we love Him and we are faithful ambassadors, our heart’s desire, our purpose, will be to reach the lost with the gospel of redemption. His purpose should and must constrain us. If we are not constrained by His purpose then we are impelled by some worldly incentive, such as selfrecognition by a community, other groups, and even self-gain. There are many outstanding activities used by rescue missions and it could well be that some of us get so engrossed in them that we bog down. Are we suffering from an abundance of machinery with which to operate when really our greatest need is the power of God in the presence of His precious Holy Spirit to make our


ministry effective in the highest degree? We need to keep our eyes on the goal. If we fail to keep foremost in our thinking His eternal purpose, we will miss the mark. Our purpose for our very existence and our ministry should be His purpose. It should never be just to rehabilitate or to make a better society. If His purpose is brought to fruition in our ministry, these things will obviously become by-products. The world may say we have done an outstanding piece of work if families are reunited, if folks recover from addiction to alcohol or drugs, if a man takes his family and himself off relief rolls, if we build new modern structures to house derelicts, if we provide clothing, food, furniture, and financial assistance. John Public will laud us as folks who have done a very outstanding piece of work. Keep it up, they will say; but we need not rest on such laurels, as definitely we will have failed unless His purpose constrains us— unless our very thoughts, motives, objective, are geared to that of reaching the lost for Him. We should not build ourselves in the eyes of the world. If we do, selfishness is prevalent and envy inevitably creeps in: If our purpose is foreign to His, we become slothful, unfaithful, unproductive ambassadors. It is a must that His purpose constrain us.

but let us seriously consider the program set down by Jesus Himself: “I was hungry, I was naked, I was in jail, and I was a stranger.” Yes, He said, some “fed Me,” some “took Me in and clothed Me,” some

up again. Think of it: The Creator’s power behind, alongside, going before and in us as His servants. The very Person of Christ suggests Power. He never lost a battle. He is victor over the last enemy of man, death.

Think of it: The Creator’s power behind, alongside, going before and in us as His servants.

“visited Me,” while to others He said, “You did not.” His further comment was, “Inasmuch as ye have done it to one of the least of these, My brethren, ye have done it unto Me.” You must agree that souls are hungry for spiritual food, His precious Word, and that they are thirsty for life, for His righteousness, as clothing. Then, too, many are estranged from God and need to be brought into the fold of the Good, Chief, and Great Shepherd. His program: He gave His body, blood, His life, for the lost, that souls should never hunger and thirst again, that our righteousness, described as filthy rags, might be transformed into His righteousness. Remember, He said, “Freely ye have received, freely give.” His program challenges us today as never before, and it is definitely essential that our ministry be patterned after His program if we are to be faithful, ener3. It is essential that the program getic, productive, dynamic of Jesus challenge us. ambassadors for Him. The program of Christ extends to the full salvation to all people of all 4. It is imperative that the power nations of all times of the earth. It is of Jesus complete us. the largest task known to man; it is It is wonderful to know that His great enough for the most ambitious power will and can complete us for as sin is appallingly prevalent on and in His service. Without Him we every hand. can do nothing, and in Him we can The program of Jesus has been a do all things. He will strengthen us, real challenge to men since His res- His power is available and we must urrection. Amazingly enough it has use it—the greatest power in heaven never failed to produce. Folks still and in earth. try to change His program by injectJesus said that He had power over ing many new man-conceived ideas, His life, to lay it down and to take it

Did He fail with the loaves and the fishes, the wine, to still the wind and the sea, to drive demons, to heal disabled folk, or to raise the very dead? Has He failed? Will He ever fail to have power to change men’s hearts and lives? Most certainly not. Other friends and helpers may fail and flee, but Jesus never fails, If our service is unto Him, we will follow this pattern. He will give us His power to carry on in this manner. The entire world pays attention to diplomats, analyzing, scrutinizing and criticizing them. The various publics that comprise our society have the same principle of habit prevalent, somewhat aggravated when spiritual matters are involved. And now, my friends, they are looking at us who are ministering in the rescue mission field as ambassadors for Jesus. What do they take notice of? Are we Clinton H. Tasker fully satisfied with our ministry? served as superintendFinally, the least, the last, and ent of the Rescue Mission Alliance of lost are looking us over as well. Syracuse, New York, As ambassadors for Jesus, we from 1945 to 1959, as must cast off self-sufficiency, well as in regional and indifference, lethargy, dispasnational leadership sion, or anything else that positions in the International Union of Gospel would cause Him reproach. God Missions (IUGM), help us to the end that His presAGRM’s predecessor. ence will comfort us, His purThis article is taken pose constrain us, that His from a message given program challenge us, and that at IUGM’s 1952 convenHis power complete us in order tion and published in the February 1953 issue that we might be faithful, fruitof Our Missions. ful, energetic, dynamic ambassadors for Jesus. 

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USAY

Successful ways to stay in touch with clients after they graduate from your mission’s programs

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Healthy


by Rescue staff

Connections AGRM recently asked mission leaders how they keep in touch with former clients and program graduates. Many of you admitted that this is an area where you don’t feel your mission is doing well, and you need ideas for how to make it happen. Here are methods AGRM member missions are using to keep in touch with folks who complete their programs.

Thinkstock / Collection Mix: Subjects

Aftercare Some missions have an aftercare program for their graduates as a way to ease back into society with support. Kenneth Ewalt, Opportunity Center aftercare pastor at Memphis Union Mission, says, “Aftercare provides another year of accountability for the residents and offers them another layer of support as they transition out. In the initial aftercare meeting, residents’ budgets are reviewed along with their recovery contact information and their recovery plan for the weeks immediately following their exit. A requirement is to make weekly contact via text, phone, or in person with the aftercare coach and attend a monthly group meeting at the mission.” Aftercare groups often use curriculum such as Celebrate Recovery, Journey to Freedom, or The Genesis Process to spur discussion. “Former

residents are encouraged to act as mentors and recovery buddies for those in-house,” says Kenneth. “Former residents have an opportunity to chair and speak at our monthly inhouse speaker meeting. They also have opportunities to facilitate inhouse classes and change groups.” Star of Hope Mission in Houston uses follow-up case managers, whose primary duty is to stay in touch with former program clients, says Dick Druary, director of The Men’s Development Center. “If and when appropriate, he attempts to visit the man at his job” in addition to other regular contact. Western Carolina Rescue Ministries in Ashville, North Carolina, has a two-pronged aftercare program. One part is held at the mission and run by graduates. “They practice the principle that iron sharpens iron. The current program guys are required 

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USAY CONTINUED to sit in on this group meeting. They get encouragement from the guys that are successful. The entire session is biblically based,” says Micheal Woods, executive director/CEO. The second aspect is for graduates who

live outside the area. “They are placed into groups of three, using the principle that a threefold cord is not easily broken and we are our brothers’ keepers. They commit to call each other and pray for each other

Models of Care Two missions with extensive follow-up programs Bethesda Mission, Harrisburg, Pennsylvania 1. We let our grads know that we are always glad to see them for a social visit, a counseling session, or even a return to the shelter if needed. 2. We have four key alumni who drive a robust texting network of our grads. A single text to those four guys gets the word out to all our grads in a few minutes. 3. We have an aftercare meeting every Monday evening at our transitional living facility. 4. We are adding a free quarterly Saturday morning breakfast for all alumni, where they can catch up on personal things and share unstructured time. 5. Prior to leaving, our grads are told that we would like to stay in touch with them. If they want to stay in touch with us, we get their email and phone information. 6. We keep an ear to the “word of mouth telegraph.” If we hear that someone is struggling or if something extra good happens, we reach out to them. —Chuck Wingate, executive director Denver Rescue Mission, Denver, Colorado 1. Twice yearly, we give a $20 Walmart gift card to graduates who stay in contact and have sustained self-sufficiency. 2. I schedule regular “graduate fellowships.” Usually, I provide the pizza and soda and invite men who are still in our program to meet with the grads for a Q&A session. It is encouraging for our participants to know that men can finish our program and successfully move on to productive self-sufficiency. 3. We give graduates a special badge that designates them as graduates and allows them to visit our facility and mingle with the men in our program. 4. We publish a monthly “grad update.” This one-page document highlights a graduate who is working, paying rent, sober, and involved in a faith community. Also, it provides information regarding Bible studies and relapse prevention groups. 5. I meet with graduates one-on-one on a regular basis, either in my office or for coffee at a local Starbucks. —Stephen Swihart, senior chaplain

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twice per week. If anyone in the group seems to be in trouble, they will call us for help.” Those kinds of relationships are critical for graduates’ success. Brenda Mucci, aftercare and mentoring life coach at Light of Life in Pittsburgh, says, “I make sure I am talking to each current client several months before they graduate to create a safe relationship with them so that when they come into aftercare (approximately four months before they graduate) I already know them and they feel comfortable sharing information with me. If I don’t have a relationship with them prior to them graduating, chances are they won’t stay in touch with me.” Brenda also notes that having a relationship with clients “is by far the most important way for them to keep in contact with me. They know that I will accept them no matter what they have done. I most importantly want to hear from them often and make sure they are okay and safe. Then we move into what I may be able to help them with. Most of the time they just need to talk and know that I am here for them.” “At Bethesda Mission in Harrisburg, Pennsylvania, our aftercare program is viewed as protecting a substantial investment we have already made in the lives of our program graduates,” Executive Director Chuck Wingate says. “Plus it is the right thing to do.”

Technology Social media and cell phones now make keeping in touch much easier. Twitter, Facebook, and LinkedIn allow you to search for people you haven’t heard from in a while. Light of Life in Pittsburgh has a private Facebook page just for alumni. “We have over 40 past graduates in our private alumni Facebook page,” Brenda says. “This is a great way for them to share prayer requests,


concerns, clean dates, special achievements, meeting dates and times, etc. No one else can view this page but those that are invited. They like the fact that they can talk to each other and not have everyone in their contacts see these personal posts.” David Barreras, former senior chaplain at Tucson Gospel Rescue Mission, would give out his cell number in case of emergency or for relapse prevention. He also uses Facebook a lot. “It’s amazing what graduates and former clients will say that they would never say to a chaplain or counselor. Plus you can see where they are mentally, emotionally, and sometimes spiritually, and can encourage or maybe head off wrong thinking. I’ve had some deep conversations with some of our guys that way.” What you don’t see on social media can tell you how a person is doing too. “Most of the graduates that are doing well are [my] friends on Facebook,” says Chuck Fidroeff, executive director of Good Samaritan Mission in Jackson, Wyoming. “Not always, but usually, when they remove me as a friend they have moved from Jesus as Lord to their addiction as lord. Seems they feel convicted when they are not living right.”

Facilitating Connections Your mission doesn’t necessarily have to be the main point of contact for past clients, but you can help build healthy connections. Muncie Mission Ministries in Indiana has been holding alumni meetings for men who live in area. They meet twice a month at the mission to eat dinner and do Bible or book studies. As men leave the mission, they’re encouraged to join this group for support. Atlantic City Rescue Mission in New Jersey sees churches as key players in the continuing care of their clients. “We make every effort to connect our clients and graduates

Finding the Lost Since you’re dealing with a rather transient group of people, you can easily lose contact with former residents. Try some of these methods to track them down. • Ask graduates and current clients to be on the lookout for specific past clients/graduates. People out on the street have a great resource of contacts to find people. • Ask staff to volunteer to call one assigned graduate a week. • Have an emergency contact for each guest. If you lose contact with that individual, you can call the emergency contact and see if he has seen or heard from the guest. • Do periodic tours through the areas where former clients have been seen. Encourage those you see to return, pray with them, and set appointments with them if they’re willing. • Put notices in newspapers asking past graduates to contact you. • Hold alumni reunions. Feed them, give a message of encouragement, and be sure to collect current contact information. • Ask graduates to fill in for residents during their work shifts when needed. • Hold frequent socials with current and past graduates. Ask if they have new contact information on certain people. • Keep record of the name, address, and phone numbers of their closest kin. • Give out your phone number to clients before they leave the mission. • Use clients in their last month of your program to make phone calls with the objective of finding out prayer needs and updating contact information on former clients.

with local churches all around us. Months before their graduation, we have individuals and groups come to the mission and pick them up for services, fellowships, and events. We want them to become part of the church’s family, not just a service attender,” says Bill Warner, director of men’s ministry. “Many of our former clients, because of their churches’ involvement with the mission, come back to volunteer.”

Volunteers and Staff Bringing former program members back to the mission as staff members or volunteers allows you to keep an eye on their progress, as

well as have workers with firsthand knowledge of what your guests are going through. Almost one-third of the staff members at Union Rescue Mission in Los Angeles are former program participants. And at Crossroads Rescue Mission in Yuma, Arizona, a “group of clients and graduates worked on service projects and did fundraising projects for the mission. They raised $11,000 to purchase the overflow beds,” says Executive Director Myra Garlit. From a simple Facebook page to a full-blown program, you indeed can find a way to keep in touch with the people whose lives you’ve helped to change. 

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NEIGHBORS&BEYOND

Making the interactions with the people around you count

The Ministry of Art First United Methodist Church in Augusta, Georgia, gives concerts to raise money for local service organizations. Trinity Lutheran Church in Mission, Kansas, has been sponsoring a religious art show for more than 25 years. Fellowship Lutheran Church runs a Christian arts camp for young people every summer. These are just three of the 18 case studies of practicing arts ministries in Arts Ministry: Nurturing the Creative Life of God’s People (Eerdmans), in which Michael Bauer encourages the nurture and support of all the creative gifts of God’s people. He lays a solid foundation for arts ministry, grounding it in the historic Christian tradition and urging churches to expand their engagement with the creative arts. A concluding chapter clearly lays out how to develop an arts ministry, helping readers to take these ideas from theory to practice, to embrace and celebrate the continuing creative activity of God.

There’s no denying that autumn marks the busy season at rescue missions. Fundraising kicks into overdrive as we prepare for the holidays. Shelters stock up on blankets and hot chocolate to get ready for the cold snap. Staff members have had their vacation and are bracing for the changes that come as each leaf hits the ground. Tick. Tock. Tick. Tock. The implosion is imminent. How can we love our neighbor when our agendas are overflowing? This is the time for action, not creative thinking on ways we can enter our communities. Or is it? Do we really get to take a break from being neighborly? Do we stop loving and caring for others around us because it’s a season of busy-ness? Take a step back this fall. Stop and evaluate your priorities. Remember the story of the man bearing the water pitcher. He didn’t have to be there. In fact, it was out of local custom for a man to carry water. Yet he fulfilled prophecy by humbling himself and being part of our Lord’s story. Pay attention to what’s around you and become a part of it—no matter how small or insignificant it might seem. Use your talent and treasure to bless people in unexpected ways. Look for unique ways you can be used to make a difference in one person’s life. Cities are cold and dark until we light them up with the love of Christ. Think outside of the box and reach people that you would usually tend to have surface communications with as you go about your daily business. Find a way to bless and personally engage with them.

Thinkstock / Pixland

Overwhelming Agendas

• If you’re in the presidential suite, look for other leaders. • If you’re in programming, look for other counselors. • If you’re in finance, look for other administrators. • If you work in thrift stores, look at your customers. • If you’re in maintenance, look at your suppliers. Don’t let this fall slip by. Make every effort to add brotherly kindness to your daily routine.  Michelle is co-founder of Souls Harbour Rescue Mission in Regina, Saskatchewan, and Halifax, Nova Scotia, where she currently resides. Her blog was awarded first place for best blog in the 2013 AGRM Media Innovation Competition. Find her at www.missionmusings.com.

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by Michelle Porter


CONNECTED WORLD Out of the 6 billion people on earth, 4.8 billion have a mobile device, while only 4.2 billion have a toothbrush. Source: www.prdaily.com

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NEIGHBORS&BEYOND

D.C. Summer Roundup

Average American family savings account balance:

$3,800 Percentage of working Americans who are not saving for retirement:

40% Percent of American families who have no savings at all:

25% Average American household debt:

$117,951 Percentage of American adults who have an emergency fund to fall back on:

38% Thinkstock / iStockphoto

Source: Statistic Brain

Congress, the Obama administration, and the Supreme Court made decisions this summer that touch on private giving, conscience and religious employment rights, and traditional marriage. Here’s what you need to know. Charitable giving and tax reform. The chairs of the House and Senate tax-writing committees say they plan to pass legislation to overhaul our tax system in their committees by the end of 2013. So, timing is critical. It’s why AGRM has been pushing elected officials to include the current charitable deduction in tax reform before the bills are written; it’s more difficult to make changes after the bills are introduced. It’s also why AGRM is spearheading the national Faith & Giving Coalition to enlist more religious institutions to champion private giving and charitable incentives on Capitol Hill. HHS contraception mandate. The final rules that HHS published on June 28 for its controversial preventive services (contraception) mandate will: (1) exempt only churches, (2) provide a weak “accommodation” for non-exempt religious employers, (3) fail to protect the conscience rights of for-profit employers, and (4) extend the temporary enforcement safe harbor to January 1, 2014. Federal attorneys defending HHS against 64 lawsuits have used the lack of final rules to have numerous cases delayed or thrown out, but existing cases will now be able to move forward and dismissed cases may be re-filed. Employment Nondiscrimination Act (ENDA). The Senate workforce policy com-

mittee passed its latest version of ENDA on July 10. The bill contains an exemption for religious organizations modeled on Title VII of the Civil Rights Act, but fundamental

flaws in the legislation fail to fully guarantee religious employment rights. At the same time, the White House is rumored to be working on its own ENDA-like executive orders to circumvent Congress and require new stricter nondiscrimination rules for organizations that do business with the federal government. Supreme Court and marriage. In

June, the U.S. Supreme Court struck down a section of the federal Defense of Marriage Act and negated California’s Proposition 8. The Court said Congress may not create a national definition of marriage and that supporters of Proposition 8 lacked standing to defend California’s traditional marriage law. These landmark decisions make federalism a matter of convenience and weaken the potency of legal, highly successful state referendums. Neither case affirmed same-sex marriage, but supporters of non-traditional marriage are spinning the decisions as victories. Feel free to contact me if you would like to discuss these issues in more depth at your district events this fall, and keep praying for our elected and appointed leaders!  Rhett serves as AGRM’s government liaison, and previously served as director of special projects for the White House’s Office of Faith-Based and Community Initiatives. You can email him at rbutler@agrm.org.

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by Rhett Butler

Thinkstock / iStockphoto and Ron Chapple Studios

American Family Finances


Homeless Moms The impact of homelessness on mothers is profound. Many experience anger, self-blame, sadness, fear, and hopelessness. Mothers experiencing homelessness have significant histories of interpersonal violence. Becoming homeless is another major stressor on top of other traumatic experiences. • More than 92% of homeless mothers have experienced severe physical and/or sexual abuse during their lifetime.

• Mothers often are in poor physical health: More than a third have a chronic physical health condition, such as asthma, chronic bronchitis, or hypertension; they have ulcers at four times the rate of other women; 20% have anemia, compared to 2% of other women under age 45. Source: National Center for Family Homelessness

Thinkstock / iStockphoto

• Mothers experiencing homelessness struggle with mental health issues: They have three times the rate of posttraumatic stress disorder and twice the rate of drug and alcohol dependence. Also, about half of mothers have experienced a major depressive episode since becoming homeless.

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NEIGHBORS&BEYOND

Creating a PR Crash List

In today’s digitized, socialnetworked world, a company or brand reputation can soar to dizzying heights or be buried in the blink of an eye. Never has it been more vital for every organization to have a comprehensive strategy in place for managing its good name and for restoring and rebuilding its damaged reputation should the worst happen. In Repute and Disrepute: The InsideOut Approach to Managing Corporate Reputation (Jossey-Bass), Rosa Chun describes an innovative approach to reputation management, including coverage of reputation management for nonprofit and public sectors. She offers a uniquely global perspective, demonstrating the critical links between customer orientation, leadership, global mindset, employee engagement, new social network technologies, and strategic implementation.

These seven items are a must on such a list: 1. Who covers your function in your absence. Designate one or more team

members who, in an emergency, could provide the basic services you normally offer to the mission. Sometimes a vendor can fill this role. 2. Who authorizes media/PR activity in your absence. Let your pinch-hitter

know which leader authorizes PR activity. In turn, clearly communicate to that leader who will fill your PR role if you are absent. 3. A press release template. Producing a

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6. The list of media contacts you personally call or email. Encourage either your

back-up or an executive to call or email the media contacts you normally get in touch with during an urgent communications event. Try to arrange face-to-face introductions between relevant mission staff and these media contacts before you need to implement this crash list.

press release might be second nature for you, but it isn’t for those who don’t often 7. Your contact information and date of availability or return to the mission. generate press releases. An example of It isn’t always possible to provide this a solid press release could save a lot of information, but when you can it often time and headache. A recently distribhelps ease the tension for your coluted press release usually works well. leagues and your media contacts. 4. The mission contact person. Often the person covering your function can also It’s not enjoyable to think about be listed as the mission contact person scenarios where a crash list becomes on a press release. However, there necessary. But if you don’t have one, could be times when your mission please start it today.  leadership would be more comfortable listing an executive or a board member Steve is director of communications at Springs Rescue Mission instead. in Colorado Springs, Colorado, and really enjoys mission messag5. A list and links for press release distribution. Most missions have a set list

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of press release contacts. Remember to show your fill-in exactly where your contact list can be found. If you hold that list, make it known and accessible to your substitute.

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ing. Contact him at stevew@mysrm.org, or read his blog at lightlvs.blogspot.com.

by Steve Wamberg

Thinkstock / iStockphoto

Managing Your Rep

Could your mission handle an urgent media event if you were unavailable? Think about developing a PR “crash list”—a list that explains what to do and who to contact if you’re not available to manage a situation that you’d normally handle for your mission.


Did You Know?

2013

In 1913, the same year AGRM’s predecessor the International Union of Gospel Missions (IUGM) was founded, the Philadelphia A’s beat the New York Giants, 4 games to 1, to win the 10th World Series.

JOB TRENDS

Source: www.brainyhistory.com

Job Board Trends and Online Recruiting recently released a report of their survey findings. The report compiled responses from 319 job boards, 79 HR and recruiting professionals, and 108 job seekers. Here are some highlights from the survey: • Lack of response from employers continues to be the top frustration of job seekers. • Most HR/recruiters are planning to increase spending on their company career site, mobile recruiting, and referral programs.

Thinkstock / Liquid Library

• More than 90% of HR and recruiting professionals surveyed that are currently using social media for recruitment are using LinkedIn.

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US

AGRM events and news September/October 2013

AGRM goes to bat for you in D.C.

District events offer vital connections Throughout the next two months, AGRM’s districts will be meeting across North America. If you haven’t attended a district event, you’re missing valuable opportunities to connect with your mission peers at the grassroots level. You can find information on your district’s gathering below. Northwest

September 18–20 Union Gospel Mission Center for Women and Children, Coeur d’Alene, Idaho

North Central September 25–27 Canad Inns Destination Center, Grand Forks, North Dakota Pacific

Mountain

September 25–27 Bakersfield Marriott at the Convention Center, Bakersfield, California September 26–29 Hotel Elegante, Colorado Springs, Colorado

Mideast

October 2–4 Four Points by Sheraton Hotel, Pittsburgh, Pennsylvania

Southern

October 2–4 Hilton, Pensacola Beach, Florida

Northeast

October 3–4 America’s Keswick, Whiting, New Jersey

Midwest

October 9–11 Prince Conference Center, Grand Rapids, Michigan

In mid-July, AGRM convened the Faith and Giving Coalition at the U.S. Capitol. AGRM is leading the effort to protect the charitable tax deduction, which continues to be under fire. AGRM President John Ashmen, Government Liaison Rhett Butler, Director of Public Relations Nicole Daniels, and senior executives from eight other coalition partners—including World Vision, The Salvation Army, National Christian Foundation, and National Association of Evangelicals—met with several senators and secured their support to preserve this critical piece of the tax code. This continues to be a serious threat, and AGRM is committed to aggressively lobbying on your behalf. For more information on all that’s been going on in Washington the past few months that could affect rescue missions, be sure to read Rhett Butler’s “Halls of Government” column on page 42.

South Central October 10–12 Holiday Inn Tulsa City Center, Tulsa, Oklahoma For more information and to register for your district event (including programming, accommodation information, and contact info) go to www.agrm.org>Attend an Event and click on your district’s link.

My Hope America training to be held at district meetings AGRM’s special partnership with the Billy Graham Evangelistic Association (BGEA) and My Hope America has been announced through a special BGEA press release (see www.billygraham.org/mediarelations_pressrelease _detail.asp?id=9579). My Hope America with Billy Graham encourages participants to reach out to people they already know and engage in meaningful conversation and connections as a catalyst for sharing the hope and love found in a relationship with Jesus Christ. Special evangelistic programs will be available in a wide range of formats including TV, DVD, and Internet that people can share to reinforce the message. The programs will feature life-changing testimonies and powerful messages from Billy Graham. As part of the event, a new program featuring new footage of Billy Graham is scheduled for release the week of his 95th birthday on Nov. 7. Rescue missions will open their doors and serve as “homes for the homeless” where those on the streets can also hear Dr. Graham’s message. In preparation to join what AGRM does with this special event, a one-hour orientation and training will be held at every AGRM district event this fall. Watch for details in upcoming issues of Street Smart.

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Worldwide Forum set for Philadelphia in April This coming April 22–24, 2014, leaders of city missions all over the world—North America, Europe, Africa, Asia, and Australia—will be gathering on the campus of Cairn University in Langhorne, Pennsylvania. A very limited number of seats for U.S. and Canadian missions will be available. If you are interested in getting more information about this event, please contact Executive Assistant Christine Matos at cmatos@agrm.org.


AGRM Rescue Magazine Sept/Oct 2013  

Association of Gospel Rescue Missions Magazine

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