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KEEPING IN TOUCH WITH YOU

NO. 34 WINTER 2014

Hafod’s Own AWARD

ING N N WI

” e n i h S o “Time t


Contact Us COMMUNITY Hafod’s Own

In this issue... Community Matters

Competition Matters

Hafod Youth Panel Show Their Green Credentials Rhydyfelin Young People Come Together Hafod’s new Garden SMART Project Free Skip Event

15 Spot The Bauble & Win £100 15 Previous Winner 15 Maintenance Prize Draw Winner

Production Team

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Hafod Housing Association St Hilary Court Copthorne Way Culverhouse Cross Cardiff CF5 6ES

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Contact Details

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Tel: 029 2067 5800 fax: 029 2067 2499 www.hafod.org.uk

Office Opening Times Mon-Fri 8.00am – 5.00pm

Editor Chris Davies

Design www.artsfactory.co.uk

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Tenant Matters Award Winning Tenant Participation 5 Youth Awards Celebration 6 Volunteers Event 2013 8 Homelife 9 Saving On Your Electricity Bills 9 Energy Switching 10 Computer Recyclers 11 Welsh Government Housing Association Regulatory Assessment (HARA) 11 HomeSwapper 5

ASB Matters 16 ASB Perceptions & Expectations

Maintenance Matters 18 2014 Planned Maintenance Programme

Final Word 20 Christmas Closing 20 Emergency Contacts

Money Matters 12 Your Rent Statement Explained 14 How to Beat The Bedroom Tax!

Registered as a Charitable Housing Association under the Industrial & Provident Societies Act No. 18766R. Registered with the Welsh Government No. L034. Free Skip Event page 4

Helping the environment This newsletter is printed on paper from sustainable forests – for every tree cut down, another is planted in its place. When you have finished reading this newsletter, please recycle it.


COMMUNITY

MATTERS

HAFOD YOUTH PANEL SHOW THEIR GREEN CREDENTIALS During their residential at Pendine in August, the Hafod Youth Panel promised to take on a community challenge. True to their word they joined forces with friends made at Morfa Bay from Newydd Housing and together they travelled to Newton Burrows near Porthcawl to clear up the beaches there. With equipment borrowed from the Countryside Management team from Bridgend County Borough Council they braved the October elements and did a magnificent job as the end of day photo shows. The hours they gave are being recognised for several on the panel through the national volunteer programme Millennium Volunteers and already two of the panel have achieved the scheme’s GOLD award.

To wrap the year up the panel will again be joining their friends from Newydd to pay a second visit to west Wales for a chilly session of Coasteering in November. If you are a Hafod young tenant (age 15 or over) now is a great time to think of joining the group as it puts plans together for activities for the next year. If you would like more info just call Bill Daniel on 07585 963077 or email him on bill.daniel@hafod.org.uk

Rhydyfelin Young People Come Together Dynea Neighbourhood Watch has always been one of our most active and successful tenant groups, helping to bring positive change in their neighbourhood. Those efforts are now going to be boosted, thanks to the efforts of several young people who live in Rhydyfelin. They have agreed to form a junior forum to give the main committee some great ideas to meet their needs and those of other young people locally. They have already met twice and wasted no time in putting together a plan for the next year to keep them occupied and have a great deal of fun.

Speaking after their last meeting, Ieuan Jenkins who has been a junior member on the main committee said, “It is really important that young people can have a way of getting their views across and help to put trips and fun things on for others locally.”

and would If you live in Rhydyfelin is exciting like to be involved in th uch with new group just get in to munity Ieuan through the Com or email Office on 01443 491878 d.org.uk Bill at bill.daniel@hafo 3


SMART Gardeners

Hafod’s new GardenSMART Project Calling all our green fingered tenants who live in St. Mellons, Fir Tree Drive and Rhydyfelin; some great news for you, these three areas have been chosen to trial a new garden project in 2014.

over a weekend or couple of days in the week. Even better news is that it will be free, yes that’s right it won’t cost you a penny.

Do you want a back lawn with stripes as good as Wembley or to grow vegetables the envy of your neighbours but are being held back because you haven’t the correct tools or space to store them at home?

All the equipment will be checked before you take them away, especially the electrical equipment which will be PAT tested. You will also be able to borrow safety equipment such as gloves, goggles and a circuit breaker if you are using the mower or strimmer.

Our new GardenSMART Project may just be the answer for you. By joining the local group in your area you will be able to borrow good quality tools for an agreed length of time e.g.

So, look out for the leaflet coming through your door over the next month or so. To join your local group contact Pearl in St. Mellons, Cerys in Fir Tree Drive or Bill in Rhydyfelin.

Free Skip Event

In partnership with the St Mellons Compact, Hafod took part in a free skip day. Two free skips were placed on our site providing an ideal opportunity for local tenants to have a clear out before the winter sets in. A recycling table was placed at each of the skips, allowing unwanted items, to be recycled. Many items were up for grabs, including toys, books, CDs, DVDs and plenty of ornaments. Most people were happy to have a look and take away some items. Local resident Jonathan Griffiths said, “I used the skip today, and I think its increased the image of Hafod in a positive way. I have

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emptied my attic and got rid of all my unwanted items. Good idea Hafod” “Mrs J Taylor Said its excellent having free skips on site, I do not have a car so I am unable to take items down to the tip. And having a recycling table is a really good idea for those unwanted items, all ways good to pass on to someone who may find a use for them” This event was organised under the East Cardiff Neighbourhood Management Group and was supported by Cardiff Council Waste Management Team and the Education and Enforcement Team.


COMMUNITY TENANT

MATTERS

Award Winning Tenant Participation Hafod’s approach to involving tenants in improving its services has been recognised with not one but two awards. Our popular Hafod Connect scooped second prize at the TPAS Cymru Awards in September. The judges were impressed with the involvement of our tenants in our recent review of our Income Recovery Service. Hafod Connect were able to complete a questionnaire giving their views on the Income Recovery Services, as well as attending a Focus Group for a more detailed discussion. All 90 members of Hafod Connect received feedback on the main points raised as well as areas for future scrutiny and improvement. The judges felt this was a really good way for tenants to ‘have a say’ and shape the way we deliver our services.

won another first prize at the Welsh Tenants Awards. The judges liked the fact that we used our trained Tenant Assessors to bring a ‘fresh pair of highlighted the clear and easy to read Feedback Form as good practice. This form is sent to all residents on the site after the walkabout and sets out the main issues and what we are going to do to solve them. Our assessors also gave their comments and an overall score. If you are interested in having your say about the services you receive from us there are plenty of ways to get involved. We try to cater for all interests at a level that is right for you and with a time commitment that matches busy lives. We are currently recruiting for tenants to join our Scrutiny Panel as well as new Tenant Assessors to help us gather information and feedback on our services. For more information and an informal chat please contact Michelle on 02920 675865 or michellel@hafod.org.uk

This was not our only award and at the beginning of the Autumn our approach to involving tenants in our Estate Walkabouts

Youth Awards call for nominations Our Annual Youth Awards Celebration Event will be taking place on the 24th February 2014, and the closing date for entries is the 21st January 2014. The event will be held at Pontypridd Rugby Club. If you know a special young person aged 11-25 years in your community that you feel deserves recognition and who has excelled in any of the following categories then please put their name forward.

Categories: Community volunteer • Overcoming personal challenges • Young Sporting Achiever 52 Please call: Pearl Hale on 077654062 or email pearlh@hafod.org.uk

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TENANT

MATTERS

Volunteers Event 2 13 “Time to Shine”

Over fifty Hafod tenants, youth panels members, board member and employees attended Hafod’s sixth volunteer event, entitled Time to Shine on the 2nd October 2013. The day’s celebrations were held at Pontypridd Rugby Club. Sally Cockerill, who welcomed all attending, opened the event. The morning consisted of five presentations given by active tenants groups and Hafod staff. Dynea Neighbourhood Watch made the first presentation, detailing their successful funding applications that enabled them to arrange a detailed community programme for all ages. Thornhill Tenants and Residents Association presented their many successes over the last decade, including a celebrated calendar of events that has shaped the community. The TRA was awarded an ‘exemplar’ status, only 12 of these awards have been issued, explained Gill Kendal, and the only one in Wales. The Tenants Assessors Team, presented by Hafod’s Michelle Llewellyn and accompanied by three assessors introduced the scheme.

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Michelle explained “…you could learn how to interview other tenants over the phone and carry out assignments, to help test the other landlords' services.” Hafod works with three other Housing Associations to train tenants to become Tenant Assessors.


TENANT

MATTERS

Fir Tree Community Association, presented by Glenn Price, spoke about their aspirations for a new community building and the on-going support they have received from Hafod with their funding applications. The highlight of the morning came when Hafod Youth Panel presented. The young people, aged 15 – 19 years detailed their community contributions from local volunteering to organised beach clean ups. Attendees commented “…youngsters did well” and … the panel were fab. Another tenants said, “They did a lot for their communities. I was really impressed with the work that they do!” Following a hot lunch of curry and a selection of desserts, the afternoon’s entertainment began. Bill Payne, Hafod’s Vice Chair with support from Alan Morgan, Managing Director, opened the afternoon. An inspirational talk on volunteering was given by Steve Driscoll, YELLOW Wales Manager. The event concluded with a game of bingo called by tenant volunteer, Graham Robinson. The attendees praised Hafod staff for their hard work and efforts. It was noted by one tenant“…the staff all work hard and do their utmost to make everyone happy” and, “Well done to all the staff in arranging the event, they worked hard as usual.”

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TENANT

MATTERS

Homelife We have been working closely with Greenstream Flooring, based in Porth, since last year. Greenstream is a Social Enterprise and provides a range of flooring including cushion and safety vinyl, carpets and reclaimed carpet tiles. Greenstream has recently launch its Homelife Scheme which has been set up specifically to support you when money is a little tight but when you still want quality flooring. Under Homelife Hafod tenants are able to receive an exclusive 20% discount on grade B & C reclaimed tiles. This means for an average room (17m2) you would have to pay just £48.96 (supply only). Now that’s a bargain! Greenstream can also deliver and fit your carpet tiles, if need be, so just ask for a quotation. Contact us here at Hafod to claim your discount leaflet.

January Warehouse Clearance!!!

Here’s what some satisfied tenants have to say: “I picked the tiles up and laid them myself. I want to say a very big thank you as this scheme has made a big difference to the comfort of mine and my fiancées home as well as our lives. An excellent scheme!”

“The dark grey tiles have made a huge difference to my living room, but they don’t make the room look dark or depressing. The grade B tiles are just the ticket and very good quality. The scheme is fantastic and I absolutely love the tiles and am now thinking of saving hard to take advantage of the discounted rate to buy some more for my hallway. My daughter is really interested in the scheme as she can see the difference it has made to my flat.”

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Friday 10th, Saturday 11th and Sunday 12th January 2014 RECLAIMED carpet tiles available FREE. First come first served. These tiles are grade C and below and may be a little faded or soiled. They can be cleaned and may be suitable for temporary flooring, sheds, garages, allotments etc.

If you are interested in finding out more about the flooring options on offer from Greenstream, please contact the Neighbourhood Housing Team on – 029 2067 5800


TENANT

MATTERS

Saving on your Electricity Bills

The Association has recently appointed a company called Prosolia UK to install and maintain solar photovoltaic (PV) panels PV to its properties. This builds on the successful project carried out in 2012. Solar PV panels generate electricity and will help reduce your electricity bills. This company has identified properties where such works could be carried out and will shortly be contacting tenants

directly to carry out detailed surveys. All affected tenants will of course be contacted by the Association beforehand. Once all the preparations have been carried out we want to install as many panels as possible to our roofs. If this company contacts you your co-operation is very much appreciated.

Energy Switching Many tenants are struggling to pay their energy bills as prices continue to rise. One new way that you should consider in reducing your bills is ‘collective switching’. Collective switching could allow you to sign up to an energy supplier with lower tariff rates and make savings of up to £250 a year. Many tenants are reluctant to change their energy provide but under this scheme all the work is done for you! We have joined an all Wales scheme called “Cyd Cymru-Wales Together” which will be available later this year for all tenants. Further details are available on the following link to Cardiff County Council’s web site

www.cardiff.gov.uk/content.asp?nav=2870, 3148,6800&parent_directory_id=2865 Those who wish to register an interest are able to do so now via this link. Should you express an interest you are not committed to joining the Scheme. If you need any assistance please contact the SMART Money Team. Even if you are not interested in switching now there will be other opportunities next year.

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Computer Recyclers


TENANT

MATTERS

Welsh Government Housing Association Regulatory Report (HARA) On the 25th October 2013 the Welsh Government published its formal assessment of the Hendre Group, which includes Hafod Housing Association as your landlord. All Housing Associations in Wales are assessed on a regular basis in this way. This report sets out the Welsh Government's assessment of the Group and is designed to provide us as your landlord, our tenants, service users and other stakeholders with an understanding of how well we are performing with reference to our services and arrangements for governance and financial management.

Overall the Hendre Group has been assessed as requiring a medium level of regulatory engagement for the future.

The report highlighted a number of areas that Hafod in particular will be working hard on during the next 12 months to develop:

The full report is available on our web site www.hafod.org.uk. If you would like a paper copy of the report, please contact us on 029 2067 5800 or e-mail enquiries@hafod.org.uk

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Outcomes for Service Users Review of our Service Standards Responsive Repairs Service Anti-Social Behaviour Service

The report also highlighted a number of areas of Good Practice which we were particularly proud of:

Gwyn Phillips, Director of operations for Hafod said “This report provides some useful judgements on how we perform and will be used as part of our wider plans to further improve our services for next year and beyond”.

Financial Strength!!! The Welsh Government judgement on our financial viability, made earlier this year was that we have ‘…adequate resources to meet our current and forecasted future business and financial commitments’.

• Our in-house Service Reviews and the use of Mystery Shoppers to test our services. • Our SMART Money Team who assist numerous people each year with money & welfare benefit advice • The Annual Performance report we produce • Ensuring our lettings are fair and Right to Buy / Right to Acquire sales are dealt with fairly. 11


MONEY

MATTERS

Your Rent Statement Explained This shows your name and address, please let us know if this needs updating.

The statement date. The details shown on the statement are correct as of this date.

This is the address of the property this statement relates to.

Opening balance. This is the amount you are in arrears or credit at the start of the period covered by the statement.

Date. This is the date that the payment or charge was made to your account, this will not always be exactly the same as showing on your receipt as payments can take a few days to come through to us.

Week No. This column shows which week of the financial year your payment was credited to.

Charges. This column shows all the charges made to your account. This will usually be your rent and service charges.

Closing balance. This will tell you the final balance of your rent account at the time the statement is printed.

Court Costs/Recharges. If you have any outstanding Court Costs or recharges they will be shown here

If you have any credits or debts outstanding from previous Accounts, they will be shown here

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MONEY

MATTERS

Your tenancy number. This number is unique to your account and should be quoted in any correspondence.

This section tells you the exact period the statement covers. Any payments made a few days before the second date may not show. Any payments made after the second date definitely won’t be shown

Balance. This column shows a running total of all the charges and payments made to your account.

Payments. This column shows all the payments made to your account. Where an amount appears in the payment column showing a ‘minus figure’ this means the payment has been taken from the account.

This column will highlight if your account is in Arrears, Advance or Nil Balance at any time during the period of the statement. If the statement reads Arrears, this is the money you owe. If the statement reads Advance, this is a credit. If the statement is blank, this means your account is in balance.

Total Balance. This will tell you the final balance of your account at the time that the statement is printed.

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MONEY

MATTERS

How to beat the bedroom tax! In April, the Government introduced new rules for people they say are underoccupying their homes. Lots of Hafod tenants have had their Housing Benefit cut. Here are some examples of how you could beat the “Bedroom Tax”! Here’s how!

Job SMART

Hafod helped me to get a job! Bryn had been out of work for over six months when he saw the advert for Hafod’s new job club, JobSMART, in the last edition of Hafod’s Own. He’s now started work as a Care Assistant at one of Hafod Care’s residential homes. Bryn said, “When my Housing Benefit got cut I just couldn’t pay the difference. It feels great to be going out to work again – thank you Hafod!”

We swapped homes! Darren lived alone in his two-bedroom house, while Tomasz and Jenny were expecting a new baby in their one-bedroom flat. They both registered for HomeSwapper and found each other straight away! In less than a month they had swapped homes. Darren said, “Since mum passed away, I’ve struggled to pay the bills. The Bedroom Tax was the last straw! My new flat is just right for me!” Jenny said, “We didn’t know where we where going to put all the baby’s things, but the Council said we weren’t a high priority. Now she has a lovely big nursery!”

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My money was going up in smoke! When the Bedroom Tax came in, Aleesha struggled to make ends meet. She called Hafod’s SMART Money Team, who helped her to make a budget sheet. When she realised she was spending over £30 a week on cigarettes, she decided it was time to cut down! Aleesha said, “I used to smoke four packs a week. I’ve cut down to two packs now, which pays the bedroom tax and leaves me with a bit left over! My New Year’s resolution is to quit completely and spend the money I save on myself!”


COMPETITION

MATTERS

Spot the Bauble and win £100! To celebrate the upcoming Christmas Holiday’s we have hidden a festive Hafod Bauble on one of our pages.

uble, cut it out, and Find the Hafod ba s your name, addres send it in along with ber for your chance and telephone num t a great way to star to win £100. What 00 in your pocket. the new year with £1

Maintenance Prize Draw Winners Congratulations to the following who each won a cheque for £50 in our quarterly prize draw.

Chris Davies, Winter Competition, Hafod Housing Association, Freepost NAT 21763, Cardiff, CF5 6ZZ

Entries must be received by Friday January 17th.

Previous winner

• Miss T Williams from Barry • Mr Stock from Rhondda Cynon Taff To be eligible for the prize draw, you must complete and return the questionnaire sent to you each time you have works completed at your home

Congratulations to Miss E Owen from Bridgend who was the lucky winner of the MP3 Player from our Autumn Wordsearch Competition

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ASB

MATTERS

ASB Perceptions & Expectations On average we receive approximately 700 anti-social behaviour complaints each year. These can range from children playing football to cases of Hate Crime / Domestic Abuse. The impact on the victims of such behaviour can be considerable. Our staff support the residents involving many hours of visits and working with partnership agencies eg Police, Local Authorities. Many cases we deal with could have been easily resolved by a simple visit to the responding tenant merely to explain how their behaviour impacts on the complainant. Often when our staff arrive and visit the responding tenant the response is “why didn’t they talk to us first?” There are many misunderstandings about what we do or don’t do, here are some frequently asked questions: Why aren’t you doing something about my neighbour he/she has caused a nuisance for years “you lot have done nothing so far”. When a resident complains, we have to accept what we are told by them and ask for that resident to keep a log of incidents. If these incidents are not recorded on those logs then the Association is limited in what we can do to help resolve the nuisance. In effect if you complain you have to take responsibility for helping us resolve it. I want my neighbour to be evicted now “what are you lot going to do about it”. Unless there is enough evidence gathered over a period of time, we can’t always guarantee that the result will be an eviction warrant. The County Courts Judges are less and less inclined to award Hafod and other association’s

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quick eviction warrants. The Judges expect all Landlords to prove they have tried mediation, restorative justice and partnership working to try to resolve the nuisance behaviour rather than depriving someone of their home. My Housing Officer suggests mediation but I don’t want to face my neighbour. Mediation doesn’t have to be face to face. Mediation Cymru who work as our partner in delivering mediation solutions will offer shuttle mediation where their staff will work with the two parties separately to aim for a solution which hopefully is acceptable to both parties. If either party refuses to participate in this process, Hafod may not be able to pursue the case however, we will advise all parties concerned of our decision before closing the case. What is important to note is that a willingness to participate in the mediation process can be the difference between a case being closed or progressing to legal action.

Mediation does work in most cases!


ASB

MATTERS

My neighbour plays loud music late into the night and keeps me awake. “What can you do to help me?” The advice we would give would be to contact the Local Authority’s Environmental Health Service. The Association will not take any action for noise nusiance without the involvement of the Environmental Health Service. What can you do about my neighbours dog continually barking and their cat’s roaming around my garden and doing their business? The first thing we would advise is to approach your neighbour and let them know that their pets are causing a nuisance and upsetting you. Obviously if they don’t deal with their pets behaviour promptly after you have asked, we will visit and ensure that they fully understand what is required of them as pet owners. In extreme circumstances when the nuisance continues, we will take action against the tenant by insisting the pet be rehomed. We will be reasonable and give 28 days for the arrangements to be made to find the pet a new home. Another widely held misunderstanding of our residents is that we would evict a tenant for failure to abide by the pets policy. It is highly unlikely that any County Court Judge would force a resident out of their home for that sort of behaviour. I am convinced my neighbour is growing and dealing cannabis at their property. What are you going to do about it? This is a Police matter because it is a criminal offence. We would urge residents to Contact the Police by ringing 101 or if residents are fearful of reprisals then they can contact Crime stoppers on 0800 555111 whereby you can report anonymously without risking your safety. If you are unable to get a response from either Crime stoppers or the Police you can contact the Association who will work closely with the Police to try and resolve this type of behaviour. If in the event of the Police having successful

prosecution against our tenant for criminal activity or illegal use of the property, the Association can and will take enforcement action. In this case we will would pursue legal action for possession of that property. I can’t believe my Housing Officer wants to close the case when the neighbour nuisance is still on going. Is this fair? The housing officer would not close a case unless it has been the discussed with the ASB Coordinator and Neighbourhood Manager. We would only close a case where there is insufficient log sheets recorded. We would urge residents about the importance of completing those log sheets to give us an indication of how extensive the nuisance has become. We do not know what you are suffering unless you tell us by completing the incident logs sheets that are provided. I am worried about attending court and the repercussions. How can you help me? We would not force any resident to go to court against their will, particularly if they would be at risk or felt unsafe being a witness. Our ASB Coordinator would attend court as a professional witness on behalf of residents. Whilst this can be an effective safe guard for residents, the Courts would not fully appreciate the impact that residents have experienced. We can request that witnesses attend a different court, by video link or a screen to protect anonymity.

It is important to keep a log of any issues affecting you, please help us to help you!

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MAINTENANCE

MATTERS

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Maintenance Programmes Location

Works

Doors and Windows

Doors and Windows

Mutual Site, St Mellons Thornhill, Cwmbran Mariners Way, Rhoose Lynmouth Cres, Rumney Heath Park Court, Heath

Front and Rear Doors Phase 3 Shed annexe Doors (82) Rear Doors New Windows Laundry Door/Window/Warden Door/window Rear Doors Communal Doors and porches Front Doors Communal Doors Windows Shed Doors

West Court, Penarth Greenmeadow, Bridgend Lynmouth Cres, Rumney Pinewood View, Glyncoch Bryn Barrwg, Barry Barruck Row, Merthyr

We are investing ÂŁ4,600,000 in your homes as part of our planned and cyclical maintenance programmes for 2014

Kitchens Hafod Court, Canton Mariners Way, Rhoose West Court, Penarth Powis View, Barry Newhouse Ct, Barry Buttrills Rd, Barry Ty Bryn Coch, Taffs Well Bryn yr Orsaf, North Cornelly Mutual Site, St Mellons Hartshorne House, Maesteg Fir Tree Drive, Treharris Llys Seion, Maesteg Thornhill, Cwmbran

Kitchen Renewal Kitchen Renewal Kitchen Renewal Kitchen Renewal Phase 2 Kitchen Renewal Kitchen Renewal Kitchen Renewal Kitchen Renewal Kitchen Renewal Kitchen Renewal Kitchen Renewal (125,93 and 95) Kitchen Renewal Kitchen Renewal

Heating Heath Park Court, Heath Glanogwr House, Bridgend Marlborough Close, Barry Buttrills Rd, Barry Mariners Way, Rhoose Clarence court, Maesteg West Court, Penarth St Davids Close, Bridgend Lynmouth Cres, Rumney Llys Hafn, Taff Well Bryn yr Orsaf, North Cornelly Rectory Rd, Barry

Bathrooms and Showers Mutual Site, St Mellons Heath Park Court, Heath Greenmeadow, Bridgend Fairacre Close, Thornhill, Cardiff Ty Bryn Coch, Taffs Well College Rd, Gabalfa Capel Ifan, Tonyrefail Llys Tycha Fawr, Tonyrefail

Bathrooms and showers Phase 2 Level Access Showers Bathrooms and showers Bathrooms and showers Showers only Bathrooms and Showers Phase 1 Bathrooms and showers Bathrooms and showers

Electrical Fir Tree Drive Houses, Treharris Powis View, Barry Fir Tree Drive Flats, Treharris Newhouse Ct, Barry

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Rewires Electrical Rewires Phase 2 Completion Rewires (125,93 and 95) Rewires

Electric Heating sysytem Electric Heating sysytem Heating systems Boilers and upgrades Boilers and upgrades Boilers and upgrades Boilers and upgrades Boilers and upgrades Boilers and upgrades Radiators only Boilers and upgrades Radiators only


MAINTENANCE

MATTERS

LOCATION

WORKS

Environmental Works Fir Tree Drive, Treharris Heol Maes Eirwg

Fencing and Associated works Tree work/wall and path repairs

Electrical Works ACQ/EDW/MOR Properties Greenmeadow, Bridgend Cwrt Eirlys, Barry Heol Leubren, Barry Lower Pyke Street, Barry Droscal, Llanharry Llwyn Gwyn, Llanharry Rhyl Rd, Rumney Arcon House, St Mellons

Smoke detectors, co and testing Smoke detectors, co and testing Smoke detectors, co and testing Smoke detectors, co and testing Smoke detectors, co and testing Smoke detectors, co and testing Smoke detectors, co and testing Smoke detectors, co and testing Smoke detectors, co and testing

LOCATION External Works Hafod Court Heath Park Court Lynmouth Cres Rumney Lynmouth Cres Rumney Arcon Site, St Mellons Powis View Thornhill, Cwmbran

Miscellaneous Castle Court Lon Heulog Stonechat Close

WORKS

Fascias/Rainwater goods Lift Upgrade New soffits, fascias and Rwg's New Render system New boundary walls and gates External Flat Roof Road Adoption and Associated works

Communal Area Flooring Communal Gates Tree Removal

LOCATION

WORKS

LOCATION

Albert Street, Barry Gateholm Close, Barry Powis View, Barry Newhouse Court Ridgeway Rd, Rumney Cardiff Richards Ct, Roath, Cardiff Rhyl Rd, Rumney, Cardiff Llanstephan Rd, Rumney Cardiff Llangwm Place, Rumney Cardiff Thornhill, Cwmbran Lynmnouth Cres, Rumney Cardiff Fiedfare Drive, St Mellons 38 Shirley Rd, Roath, Cardiff Llys Tripp, Gwaelod y Garth Landwade Close, Fairwater Fairacre Close, Thornhill, Cardiff Heoly Cadno, Thorhill, Cardiff Pinewood View, Glyncoch, Pontypridd Craig yr Hendre, Bedlinog, Merthyr Meadow Rise, Brynna Tonna Rd, Maesteg Bryn yr Orsaf, North Cornelly

External Painting External Painting Internal Communal Areas Internal Communal Areas External and Internal Painting External and Internal Painting External Painting External Painting External Painting External Painting External Painting External Painting External and Internal Painting External and Internal Painting External Painting External Painting External Painting

Glanogwr House, Bridgend Springfield Close, Bridgend St Davids Close, Bridgend Melrose House, Pencoed Gabalfa Maes Ganol Bryn Cygfran Maes Llysteg Glan y Nant/New Maes Ganol Fir Tree Drive Garages

WORKS External only External Painting External Painting External Painting Painting of railings Painting of railings Painting of railings Painting of railings External Painting External Painting

External and Internal Painting External and Internal Painting External Painting External Painting External Painting

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FINAL

WORD

Christmas Closing Our Head Office will be closed from 12.00pm on Tuesday 24th December 2013 until 8:00am on Thursday 2nd January 2014.

If you have a maintenance emergency during the Christmas Holidays please contact – 029 20675800

Our St Mellons Office will be closed from 12.00pm on Tuesday 24th December 2013 until 8:00am on Friday 3rd January 2014.

For all Heating and Plumbing issues please contact – Freephone 0800 328 4322 or 0330 123 9622

Our Community Office in Rhydyfelin will be closed from 12.00pm on Tuesday 24th December until 8:30am on Thursday 2nd January 2014.

Finally, we would like to wish you all a very Merry Christmas and a Happy New Year!

Thank you for all of your support and feedback over the past 12 months.

Out of hours service From January 6th 2014 we will be changing the Out of hours provider. Newport City Homes will no longer be providing this service and we have negotiated a new contract with Cardiff County Council. The service will have a dedicated line for Hafod Housing tenants and will be answered ‘Hafod Housing Association’.

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we are not At the time of writing e telephone yet able to provide th will write to number, however we the date. all tenants closer to

34 winter 2013  
34 winter 2013  
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