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KEEPING IN TOUCH WITH YOU

NO. 33 AUTUMN 2013

Hafod’s Own AWARD

ING N N WI

Summer Fun!


Contact Us COMMUNITY Hafod’s Own

Production Team Hafod Housing Association St Hilary Court Copthorne Way Culverhouse Cross Cardiff CF5 6ES

Contact Details Tel: 029 2067 5800 fax: 029 2067 2499 www.hafod.org.uk

In this issue... Community Matters

Money Matters

3 3 4

16 Universal Credit – What You need To Know 17 Moneyline Cymru

5 5 6 6 7 7

Summer Fun One Very Proud Family News From The Youth Panel Hafod Volunteers Event 2013 Beacon Festival Play Extravaganza The Sun Shines In Tenby Are You Potty? All Aboard If You Want To Have Fun Community Feedback Does Matter Fir Tree News

Office Opening Times

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Mon-Fri 8.00am – 5.00pm

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Editor

Tenant Matters

Chris Davies

9 10 12 12 13

Design www.artsfactory.co.uk

Looking For Work Get Online Hafod AGM Free Training Welsh Housing Partnership 13 HomeSwapper 14 Social Media @ Hafod 15 Check Out Our New Web-Site

Registered as a Charitable Housing Association under the Industrial & Provident Societies Act No. 18766R. Registered with the Welsh Government No. L034.

Helping the environment This newsletter is printed on paper from sustainable forests – for every tree cut down, another is planted in its place. When you have finished reading this newsletter, please recycle it.

Maintenance Matters 18 Warm Homes Discount 18 Maintenance Contacts

Competition Matters 19 Autumn Competition 19 Previous Winner

Final Word 20 Browsealoud Plus 20 New Faces

WIN a MP3 Player


COMMUNITY

MATTERS

Summer

Fun

What a busy few months it has been for our groups based in Thornhill (Cwmbran) and Rhydyfelin. Thornhill Tenants & Residents Association organised trips for their supporters who enjoyed a bumper choice of locations to visit including Porthcawl, Folly Farm, Tenby and The Museum of Welsh Life at St Fagan’s Cardiff. The trips were funded via Awards for All Wales who awarded a grant of £5000 to the group for their 2013 activities programme.

Bill Daniel is Hafod’s Community Development Officer who provides support to both groups said, “Both groups should be congratulated for delivering their excellent summer programmes that enable so many people to enjoy so many family days out.” By the end of August some 500 adults and children benefited from one or more of these excursions, a truly remarkable achievement by these dedicated community volunteers.”

But the good news doesn’t end there, Dynea Meanwhile Dynea Neighbourhood Watch gave Neighbourhood Watch has just been awarded a grant of £4865 from Awards for All Wales, and their supporters options to visit Cardiff this will cover their entire community programme, International Pool, Techniquest (Cardiff Bay), Folly Farm and Weston-Super-Mare before the “Turning Streets into a Community”, from September for the following 12 months. Well children returned to school in September. done to all concerned!

One Very Proud Family has been studying for her degree in Welsh and Bilingualism in Early Years at Trinity College Carmarthen. We are delighted to confirm that her hard work and commitment paid dividends when she completed the course and was awarded her degree at the graduation ceremony on 8 July.

The date 08 July 2013 was a very special day for Lynda Fudge-Robins and her family from Glan y Nant in Rhydyfelin. For the past 2 years, Lynda, who is a member of the Dynea Neighbourhood Watch committee

Our picture shows Lynda with members of her family who shared in the celebration. Congratulations Lynda from all the team at Dynea Neighbourhood Watch and Hafod in Rhydyfelin.

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COMMUNITY

MATTERS

News from the Hafod Youth Panel

The last few months have been very busy for members of the Hafod Youth Panel. During the school holidays they received training in First Aid from St Johns Cymru and Confidence Building from Interlink in Pontypridd. Other planned meetings have been used to prepare for the annual residential camp which was again in partnership with Newydd and Rhondda Housing Associations in August. The residential camp was over two nights at the start of August at Morfa Bay Adventure near Pendine Carmarthenshire.

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In total 30 young people, supported by eight staff, took on the challenge of coasteering along the beautiful coast, getting down and dirty with the woodland scramble and rounding their stay off tackling the high ropes challenge and amazing zip slide at Morfa Bay. In between these activities, workshops were held to identify and plan a community volunteering project which will see the panel tackle a beach clean up at Porthcawl in partnership with Bridgend County Borough Council. Speaking on the coach on the way home, Marcelle Stratford, one of the members of the panel said, “A big thank you to Hafod and Morfa Bay for a wicked time.�


COMMUNITY

MATTERS

Hafod Volunteer’s Event –

Save the Date! Wednesday 2nd October 2013 We are holding our volunteering event on Wednesday 2nd October 2013. The event will be held at Pontypridd Rugby Club between 10:00am and 2:00pm. The event is designed to recognise and reward volunteer tenants for their hard work and dedication to their communities and Hafod Housing Association. Look out for further information on our website, Facebook and Twitter or email cerysh@hafod.org.uk to register your interest. This is the sixth time that we have brought community minded and hard-working tenants together to thank them for their efforts. Our records show that we have over 160 tenants

(ranging from 13 to over 80 years of age) are currently involved with us in a variety of ways. Young people are volunteering through their participation with the Hafod Youth Panel. We also have an ‘army’ of tenant volunteers helping us to assess and improve the quality of the services we deliver to you. This event is to recognise and reward all of you who help us out. Tenants who give their expertise and time freely to help neighbours and friends, or Hafod, as members of our Service Committees, Scrutiny Panel, Community Partnership, Tenants Assessor Team, Service Panels and Hafod Connect.

2013 Beacon Festival proves as popular as ever The Beacon Festival was a great success this year with lots of fun and games for the whole family. Running over 4 days at the beginning of August, the festival attracted over two hundred local people and was organised and supported by volunteers from the Beacon Centre. Hafod helped out by providing two craft sessions and a pottery workshop.

The whole event finished with a sensational ‘St Mellons Got Talent Night’ that showed St Mellons talent at its best. Singers and dancers of all ages joined in the talent contest to belt out songs and show off dance moves that got the whole audience in the party mood. Local people that attended said they had a fantastic time and hoped to come again next year.

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COMMUNITY

MATTERS

Play Extravaganza Play was the name of the game at St Mellons National Play Day. The sun was shining, the atmosphere was buzzing, and over 350 local people were having fun.

popular with those wanting to pedal in order to make a refreshing fruit drink. The Beacon Centre closed up shop for the day to run a tuck shop and provided volunteers throughout the day.

Children were running around trying out all the free activities on offer including the ever popular giant bouncy castle. Jack age 8 and Emily age 9, two local children, said:

Pearl Hale, our Community Development Officer, who helped to organise the event with members of the Children, Young People and Families Group was delighted with how the day turned out. ‘We’re very grateful for the support of so many local partners and especially the St Mellons Compact and the East Cardiff Neighbourhood Management Group who also provided vital funding.’

‘We love the giant bouncy castle. We’ve been on it three times – it’s massive. We’ve had our face painted and played basketball. We’re having lots of fun!’ Other activities included face painting, crafts, pottery and the Play Bus, as well as an old fire engine that was parked up for all to hop on board. The 5x60 sports officers provided a range of games for youngsters and HomeStart helped children make badges. The Smoothie Bike, supported by Communities First, was very

Mr James said: “I have had a lovely day with my grandchildren. There’s been so much for them to do and see. I hope to come again next year.” Julie Jones said: “I don’t have much money so having a free event to bring my 3 children to is great. I have picked up some information for myself too. Wicked time!”

The sun shines in Tenby The sun came out for over 100 Hafod residents from St Mellons and Old St Mellons who joined 2 coach trips to Tenby this August. Most of the residents hit the beach early and enjoyed splashing around in the sea and playing on the sand. This was followed by a walk around this popular and attractive seaside town and a visit to the famous Pound Shop for some bargain shopping. Wendy and Lind, Hafod residents, are regulars, ‘We always come on the Hafod trip. It’s fantastic value for money and Tenby is a lovely place to go with the children. It’s like a street outing with 6

so many neighbours coming and some even following the coach down in their cars. We all have had a lovely time and so have the children.’


MATTERS

Are you potty? Children living in Gabalfa and Old St Mellons in Cardiff had an opportunity to ‘get potty’ about pottery during the summer holidays. Two workshops allowed children to try their hand at making pots and plates on the potting wheel and have a go at different styles of moulding the clay. A local Gabalfa Mum said, ‘This is really good for the kids around here – to have something to do like pottery. Can I have a go?’ The workshop in Bluebell Drive was funded by the former Arcon Tenants and Residents Group.

All aboard if you want to have fun! Children enjoyed the Play Bus so much at Easter we brought it back! The Play Bus has proved to be very popular with all its young visitors, especially the soft play, sensory lights, large slide and a range of interesting and fun craft activities. Funded by the former Arcon Tenants & Residents Group and Hafod, the Play Bus visited Gabalfa and Old St Mellons in Cardiff. Kaite Eylott from Bluebell Drive loves the Play Bus, ‘My children love the Play Bus and I enjoy it too. It’s safe for them to go on and it’s a lot of fun. My children like it so much I have booked it for my child’s birthday this summer!’ To book the Play Bus please contact 07706945529

Community Feedback Does Matter! Throughout 2013 we have been undertaking a number of Estate Walkabouts where residents are given the opportunity to walk around their estate with staff to provide objective views on the condition of the site. A recent site visit at Clos yr Ysgol: • Problems with youths congregating at the entrance to the site – We have now arranged to erect some fencing that will stop youths congregating. • Problems with children using the kerbs at the entrance of the site for their skateboards – We have met with the highways department to discuss installing railings along the kerb. • The site wanted us to organise community activities to help bring the community together – We are now exploring the options available to support the community. The 2013 walkabouts have been prioritised based on the satisfaction feedback received through our annual STAR Survey. If you feel however that your site could benefit from having a joint walkabout, please let us know. Contact Lesley Mower-Hill on 029 2067 5800.

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COMMUNITY

MATTERS

Fir Tree News Following the re-launch of the Food Co-Op in Fir Tree Drive the group decided to build on this success and re-start their Weight Management Group. With the help of Rachel Williams from Public Health Wales, Marion Price and Hafods Community Development Officer, Tanya Skinner were able to complete the required training. The group started in June and currently has 8 members with one member losing almost 14lb so far! The group offered cooking demonstrations from a qualified instructor and focused on the promotion of healthy eating as opposed to faddy diets. A variety of cooking classes where on offer throughout the summer with a number of these classes targeted at cooking for families. Gaynor Jones Cooking instructor from Taste Buddies said, “I have worked with the children and residents of Fir Tree Drive before, I have always found the children to be polite, respectful and eager to learn. I look forward to supporting some of the new faces”.

Local residents also enjoyed a trip to Aberdare Country Park to take part in a Laser Tag event. This trip part funded by Hafod was an action Tanya Skinner, Hafod Community Development packed day and was enjoyed by all who took Officer, having also completed her training said, part. Special thanks to the parents who took “I believe the programme will encourage local part on the day including Selena, Jason and Lisa. residents to come together and learn from one another in a relaxed and sociable environment. The event proved to be so successful the Group The support on offer from Taste Buddies has are currently attempting various fund raising been invaluable and we have received some events in order to arrange a repeat visit. Sports excellent feedback on the difference the cooking Leader Lorraine Langdon said, demonstrations can make”. “All involved had a fantastic day and got fully The summer also saw residents in Fir Tree involved. This event was a great success but Drive get involved in a host of sporting the children of Fir Tree have been working with activities. The sports leader Lorraine Langdon me throughout the summer learning new skills was tasked with delivering a programme of and keeping fit”. sporting activities. The activities form part of Hafod would like to thank the Dulverton Trust, the Fir Tree Community Association’s “Get Fit a programme administered by the Community Have Fun” Programme and focuses on Foundation in Wales. Without their support we learning new skills, building confidence and would not have been able to secure the grant increasing fitness and well being. funding required to run the above events. 8


TENANT

MATTERS

Looking for work? Hafod Job SMART may be able to help Hafod is part of the Hendre Group which is made up of the following companies: Hafod Housing; Yellow Wales; Hafod Care; and Hendre Ltd. With over 1300 employees the Hendre Group offers a vast array of diverse and exciting job opportunities in housing, care, support and corporate services. Take a look at recent jobs that have been advertised across South Wales – Kitchen Assistant, Registered General Nurse, Personal Care Worker, Clerical Assistant, Housing Officer, & Gas Engineer. By signing up to our Job SMART Club you will receive a number of benefits including: • Regular notification of job vacancies within the Hendre Group • Constructive feedback on all applications received by us • Constructive feedback on any interviews you attend • A guaranteed interview if your application meets the minimum person specification • 1 to 1 coaching sessions • Group workshops on Selling Yourself, CV writing, Making an Application, Job Interview Techniques • A free place on a 6 week Personal Development and Skills Programme (OCN accredited) • Access to short courses, work placements and volunteering opportunities where feasible

Job SMART Our Job SMART Club is all about matching your skills and experience to the numerous jobs that we have available. Interested? Please contact us for a registration form. The Recruitment Team: Tel 02920 675475 or careers@hendre.org.uk

Of course, if you just want to keep up with vacancies with the Hendre Group you can visit the Hendre Website www.hendre.org.uk or ‘like’ and ‘follow’ us on Facebook and Twitter. www.Facebook.com/HafodHousing www.Twitter.com/Hafod

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TENANT

MATTERS

Get Online Getting online and using computers or ‘smartphones’ is now a part of everyday life. However, not everyone is doing it and that could be for all sorts of reasons. If you’re not online today, you’re missing out. The Internet is useful for so many things: • Saving money – many items are cheaper online and price comparison websites also help find the best deals. • Convenience – get shopping delivered to your door; renew car tax online in 5 minutes. • Communication – stay in touch with family and meet new people with similar interests. • Self-esteem – learn a new skill at any age, one that can also be useful for employment. • Get answers – find ideas and information on just about anything, especially if it’s something you’re already interested in. • Learn – take online courses, right up to degree level. • Stay ahead – get news almost instantly, find job adverts as they are posted. • Be found – if you are looking for a job or just want a voice, you can post your CV online or write your own blog. • Share – post your photos online so that other people can see them, join forums and websites to discuss the things that interest you, organise a community group or event. • Additionally, the Government’s planned Welfare Reform means that the majority of benefit claims will be made using an online form.

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In most parts of Wales*, a project called Communities 2.0 helps people make more use of digital technologies. It’s a Welsh Government programme which is delivered by four partner organisations – the Wales Cooperative Centre, Pembrokeshire Association of Voluntary Services, Carmarthenshire County Council and the George Ewart Evans Centre for Storytelling at the University of South Wales. Much of the funding for Communities 2.0 has come from the European Regional Development Fund. Communities 2.0 and the organisations it works with, such as Hafod Housing, are there to help you. It aims to help people at a pace that suits them, in a relaxing and familiar environment. If you need to know where you can learn to get online in your community, then ‘Computer Courses Near You’ can help. It’s a free online directory of computer courses and public access computer facilities in Wales. It promotes opportunities for people to learn essential ICT skills that will improve their home life, job prospects and access to services.


TENANT

MATTERS

You can search the Computer Courses Near spare time on your hands and enjoy technology, You directory, on the Communities 2.0 website, or take our free course and become a Digital by entering a town or postcode, or by Champion. navigating the map. If you enter a search, you get a list of Centres with information about the ed Speak to Hafod Housing if you’re interest facilities and courses that they offer. in any of the services Communities 2.0 can and offer, particularly if you and your friends There are now an increasing number of r neighbours would like to receive compute computer courses and drop-in sessions that lessons as a group. You can also contact help people who are looking for work. Our eCommunities 2.0 on 0845 474 8282, by ‘Web for Work’ sessions help people to org mail communities2.0@walescooperative. increase their computer and Internet skills, or visit the website, search and apply for work online. You may already have computer skills and would like to spend more time helping people in your community to get online and learn about computers. Communities 2.0 can train you to run your own sessions. You could also volunteer with a local group, if you have some

www.communities2point0.org.uk * Communities 2.0 works in the South Wales Valleys, North Wales, West Wales, Bridgend, Neath-Port Talbot, Swansea and Powys.

Want to get the best online deal? Always wanted to be online but wondered how you were going to afford some of the contract prices out there? Fear not, Simplify Digital are here to help! Simplify Digital who are an independent broadband comparison company are on hand to provide help to members of the public to find out the cheapest broadband deals around. Simply go to their web-site http://broadband.getonlineathome.org/ choose which service you are enquiring about broadband / phone etc and enter your postcode.

You will then be provided with a list of the cheapest options available to you. It’s that simple. 11


TENANT

MATTERS

Hafod AGM Our Annual General meeting was held on Friday 21st June at Barry YMCA. The day was opened by Hafod’s M.D. Alan Morgan and all attendees benefited from a series of presentations covering: • Saving money in the home • Hafod’s approach to service improvement Attendees were also invited to take part in a fun quiz on the Associations new web-site.

The afternoons events welcomed Nigel Draper from Valleys 2 Coast Housing Association, who provided an informative talk on the work of Moneyline Cymru. There was also a surprise for our Chair Elgar Lewis who was presented with a birthday cake to mark his 70th Birthday!. Alan commented “It was really nice to see so many people attend with some new faces who are interested in becoming shareholders”

Free Training Throughout 2013

We have arranged a number of high qua lity training sessions for our tenants through out 2013. Please see the table below and if anything interests you feel free to give Michelle a call on the number below.

Date

Course

Trainer

Venue

Tuesday 24th Sept 10:00am – 1:00pm

(Microsoft Excel)

Bill Daniel & Cerys Harries

To be arranged

Tuesday 8th Oct 10:00am – 2:30pm

(Microsoft Word & Publisher)

Bill Daniel & Cerys Harries

To be arranged

Wednesday 9th Oct 9:00am – 1:00pm

Manual Handling of objects

St John’s Wales

St John’s Wales, Cardiff

Tuesday 19th Nov 9:00am – 1:00pm

Baby First Aid

St John’s Wales

St John’s Wales, Cardiff

Monday 25th Nov 9:00pm – 4:00pm

Let’s Get Cooking (Food Safety Level 2)

St John’s Wales

St John’s Wales, Cardiff

Tuesday 26th Nov 9:00am – 1:00pm

Save a Life (Emergency Aid)

St John’s Wales

St John’s Wales, Cardiff

To find out more or book your place 5865 E: michellel@hafod.org.uk Please contact Michelle Llewellyn on T: 029 2067

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TENANT

MATTERS

Welsh Housing Partnership Hafod Housing Association is one of four housing associations in Wales chosen to acquire and let new and nearly new properties. We let a wide variety of family homes in Bridgend, Cardiff, Merthyr, Rhondda Cynon Taff and the Vale of Glamorgan. From October 2012 until now, we have let over 60 homes to families with incomes of between £15,000 and £29,000 per year who were unable to obtain a mortgage from the banks and building societies, and also had little chance of being chosen for a social housing tenancy.

TO LET

Welsh Housing Partnership Homes are advertised on Right Move as well as Hafod’s own Facebook page. If you are having difficulty getting on the property ladder,this may be a solution for you and your family. It is not too late to be considered for the last properties in phase 2 which are new developments in St Mellons, Cardiff and Llanharry in Rhondda Cynon Taff which will be available for letting in the early Autumn (also keep an eye out as we are expecting more properties throughout 2014!). If you would like more information please contact Lesely Mower-Hill on 029 2067 5800.

Using HomeSwapper HomeSwapper is the UK’s largest and most successful home swap service. HomeSwapper is free to all Hafod tenants and is easy to use. Each week thousands of people living in social housing register online and advertise their homes, looking for another tenant who would like to swap. You can swap homes with another tenant using HomeSwapper and best of all it is FREE! Better still, finding a mutual exchange through HomeSwapper means you won’t have to wait months on a housing transfer list and you will get to choose the home you want for yourself.

How do I find possible swaps?

requirements will be automatically added to the section of your “My Pages” area. HomeSwapper will update you regularly of any new matches either by email or SMS text message. To maximise the number of matches you get, try to be flexible about the areas and type of home you want – it could increase your chances of success! But be realistic about the size of the home you need and be mindful that the Welfare Reform Act now includes a bedroom tax for social tenants living in homes with extra bedrooms. For more information on how to join HomeSwapper please go to the following web-site: www.homeswapper.co.uk

As a registered HomeSwapper member you will be compared to new members’ properties when they join. Any homes that match your 13


TENANT

MATTERS

Social Media@Hafod You may have thought the day would never come… but Hafod has decided to join the digital world on Facebook & Twitter!

Why? Our aim is to engage with a wider audience and to allow you to use the communication platform you prefer. This process began in the knowledge that many of our tenants have access to the internet and increasingly, smart phones (for keeping updated ‘on the go’). But for those who prefer a hard copy of information, don’t worry! You will still receive important updates by post.

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TENANT

MATTERS

What information is on these pages? Both our Facebook & Twitter pages are there to give you up-to-date information from Hafod, including; news, events, job vacancies, promotions, emergency notices, top tips and much more… We are also keen to hear from you! Please let us know if you have any issues or questions for us.

Follow me!

Go and take a look, ‘Like’ and ‘Follow’ us! facebook.com/HafodHousing

@HafodHousing

Check out our new website! You may have noticed that our web-site also has a fresh new look. Through tenant feedback we have changed our homepage which now includes new information tabs which we hope will ensure that you can get hold of the information you need easily. Please send us a message on facebook or twitter and let us know what you think of the new website

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MONEY

MATTERS

Universal Credit

what you need to know Universal Credit is a new type of financial support for people of working age who are looking for work or on a low income. It’s a new single monthly payment for people in or out of work, which merges together some of the benefits and tax credits that you might be getting now. It's being introduced from April 2013 onwards. What’s different about Universal Credit? Universal Credit will be paid in a different way to current benefits: • it will be paid monthly into an account you choose • if you get help with your rent, this will be included in your monthly payment – you’ll then pay your landlord yourself • if you and your partner are both eligible, you will get one monthly payment for the household Most people will be expected to manage their Universal Credit claim online Universal Credit will generally be managed online. You can make your claim online, then check on your payments and updates through your online account.

How to get ready for the changes Even if you’re not likely to be affected straight away, there are things you can do now to make sure you’re prepared for Universal Credit.

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Make sure you have a bank account (or similar) Why? – To receive Universal Credit payments, you will need a bank or building society account, or an account with an alternative provider such as a credit union. Check whether you can set up automated bill payments (Direct Debits) Why? – If you get help with your rent, this will be included in your monthly payment - you'll then need to pay Hafod yourself. Draw up a monthly budget Why? – Because Universal Credit is paid monthly, you may need to make changes to the way you budget, especially when you move from the old to the new system. Make sure you have access to the internet Why? – You will be expected to claim Universal Credit and manage your account online. If you need help getting online, your local library can help you to find a course. Most libraries also have computers which are usually free of charge to use. Consider making extra payments onto your rent account before you swap to Universal Credit Why? – To avoid going into rent arrears you will need to pay a month’s rent in advance. This could be difficult to find in one lump sum. If you start making small payments onto your rent account now you will have a ‘buffer’ that will help when it’s your time to change.


MONEY

MATTERS

Moneyline Cymru A different type of loan company Like others we offer small, unsecured loans which you repay over a number of weeks. But we also take time to understand what will work best for you – we’ll give you honest advice and we won’t lend you more than you can pay back. We’re more affordable than other lenders too*.

*109.77% APR typical for new Moneyline Cymru customers

“Thanks to Moneyline Cymru I was able to replace my washer and cooker. If this service was not here, I would have had to approach high cost lenders which would have resulted in me paying much more in interest.” Jackie, single mum of two

Moneyline Cymru helps: • • • • •

Homeowners Tenants People in work People who receive benefits Those with poor credit history

You can obtain further information by contacting your local branch:

You need to be 18 or over and have your own bank account. If you don’t have one, we can help you to open one.

Typical loan example Loan Term Weekly Payment Administration fee Interest APR Total cost of loan

£250 32 weeks £9.21 £15 £44.72 109.77% £59.72

% Representative APR 109.77 print) ing to

(figures correct at time of go

CARDIFF 184 Cowbridge Road East, Cardiff, CF11 9NE Tel: 02920 344460 NEWPORT 56 Bridge Street, Newport, NP20 4BL Tel: 01633 258233 BRIDGEND 92 Nolton Street, Bridgend, CF31 3BP Tel: 01656 655592 PONTYPRIDD 8 Ceridwen Terrace, Pontypridd, CF37 4PD Tel: 01443 493009 CWMBRAN 6 The Arcade, Cwmbran, NP44 1PQ Tel: 01633 877123 MERTHYR TYDFIL Picton House, Swan Street, Merthyr Tydfil, CF47 8EU Tel: 01685 373375 17


MAINTENANCE

MATTERS

Warm Homes Discount WARM HOME DISCOUNT is designed to support people that are likely to be at risk of fuel poverty. Contact your electricity provider to check if you are eligible for this discount for 2013/14, as all the energy suppliers have different eligibility criteria. Energy suppliers involved in the scheme are:

ARE YOU ENTITLED TO

£120.00?

Atlantic, British Gas, EDF Energy, E.On, Equipower, Equigas, Manweb, M&S Energy, npower, Sainsbury’s Energy, Scottish Gas, Scottish Hydro, Scottish Power, Southern Electric, SSE, Swalec and Utility Warehouse.

Here are some of the suppliers contact numbers for you to apply: • Npower – 0808 172 6999 • British Gas – 0800 072 8625 or 0800 294 8604 if you have pay as you go meter • Swalec – 0800 300 111 • E.On – 0800 051 1480 • EDF Energy – 0808 101 4130

When will you get your discount? The energy discounts are distributed during the winter months. Your energy supplier will write to you to confirm when this will be done.

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Maintenance Contacts To report or enquire about a repair please contact the Maintenance Team between 8:00am – 5:00pm Mon – Fri on: 029 2067 5800 or e-mail maintadmin@hafod.org.uk If you have a problem with your plumbing or heating please contact Liberty Gas on FreePhone 0800 328 4322 or 0330 123 9622 (low rate for mobile users).


COMPETITION

MATTERS

Autumn Wordsearch Autumn is upon us and and I’m sure all our younger readers are pleased to be out of the holiday period and back in school!. If not, we hope our Autumn Wordsearch will cheer you up. Our readers aged 16 and under have the opportunity to win an MP3 Player K

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Previous Winner Congratulations to Miss S Thomas from Bridgend who was the lucky winner of the portable DVD player from our Summer Wordsearch Competition.

For your chance to win the MP3 Player, (only one entry allowed per person). Please return your completed word search with your name, address, date of birth and telephone number to: Chris Davies Autumn Competition, Hafod Housing Association, Freepost Nat 21763, Cardiff, CF5 6ZZ Entries m be receiv ust ed by F

riday 18 t October h 2013

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FINAL

WORD

BrowseAloud Plus BrowseAloud Plus reads website content out loud in a high quality, human-sounding voice. Each word is highlighted as it is read aloud and the sentence is highlighted in a contrasting colour. This allows users to easily identify what text is being read aloud and navigate within and between web pages. BrowseAloud Plus is free to website visitors, there’s no download and it is really easy to get. Over 7 million people in the UK have literacy problems. We want to make our website as accessible to all including people who have: • • • •

To use the BrowsAaloud Plus service on our website. Simply access our site – www.hafod.org.uk and click on the link at the bottom of the home page. From then on follow the on-screen instructions.

Low literacy and reading skills English as a second language Dyslexia Mild visual impairments

Hear our website come alive!

New Faces Tracy Tuckwood replaces Alison Burge as our SMART Money Adviser. Tracy previously worked in the RCT area as a ‘Moneysaver’ so she already has plenty of knowledge and experience to bring to her new role. She is already working with a number of tenants who need help with budgeting or dealing with debt. She can also offer a range of practical money advice, from checking you are on the cheapest utility tariff to assistance with opening bank accounts.

We were also joined by a new face in the Business Development Team. Lucy Ambrozejczyk has joined the team as a Service Improvement Officer. Lucy previously worked for Peter Alan Estate Agents as a Senior Sales Negotiator. Since joining the association, Lucy has been busy getting to know how each service area operates and assisting senior managers to implement new procedures to improve service provision.

Welcome both!!! 20


33 autumn 2013