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Creating tailored, productive and enjoyable workspaces

WHO WE ARE Specialists in workplace consultancy and interior design, part of a wider team. haa design is an integral member of the Space Solutions Group, operating as an independent entity but drawing on the extensive resources of the larger group. In particular haa design has responsibility for workplace consultancy and works in close association with:

• Move Management Consultants • Change Management Consultants • FM Consultants • FF&E Consultants

haa design are based in Glasgow concept of workplace consultanc

Together with Space Solutions we 2

w and have been creating award-winning interiors for the past 22 years. During this time we have pioneered the cy and have worked with major public & private organisations across Scotland, England and abroad.

e form the largest consultancy across Scotland and the only team providing a holistic view of the workplace. 3

WHAT IS WORKPLACE CONSULTANCY? The modern workplace is increasingly difficult to define. We try to keep it simple. It’s about your people - how they work, and how they could be working. Your workplace should be an asset. In addition to helping you get best use of out of your buildings in terms of efficiency and effectiveness, we advise on how the working environment can impact wider business objectives. Companies who think strategically about their office space - and follow through with authentic actions typically attract the best talent, have higher retention rates, and a happier and more productive workforce.

We help you create a community. 4

“Workplaces are not conveyor belts.” Community



People Process


Workplaces can be wonderful and rich, appreciating the complexity of how we interact and how social and cultural exchanges underpin the way we work.

Workplaces are communities. Workplace consultancy and the way the engagement process is undertaken can generate not just essential ‘buy-in’ to change, but motivation and purpose, the value of which can surpass more practical considerations.


WHY WORKPLACE CONSULTANCY? The way we work is changing. Traditional ways of working


New ways of working

Fixed workstations

Multiple work settings

Owned space

Shared space

Command & control

Support & trust

Individual contributions, autonomous working

Collaboration, connected working

Technology as an inhibitor

Technology as an enabler

A place you go to

What you do

At haa design we believe that people will always be at the heart of any workplace. We also recognise that fundamental shifts are occurring in the way people work, due largely to rapid advances in digital technology. Part of workplace consultancy is reassuring and coaching employees in new ways of working, enabling them to see and eventually feel the benefits which flexibility, greater choice and a more transparent workplace can bring. For the client, the key objective is flexibility - the ability to adapt to whatever is around the corner. Having a technical and constructional ‘kit of parts’ which will enable the work process to change rapidly and organically.



Every project is unique, since it is a reflection of the culture of the client and nature of wha Our process, however, is tried and tested and comprises of four key phases.







Business objectives

Utilisation data

Space planning

Nature of work

Work styles

Team adjacencies

Company ethos, values & culture

Space standards

Key building characteristics

Team aspirations

Relationships Space budget

Services infrastructure

at they do.

• Consultation requires to be iterative, posing hypotheses and then opening these up for discussion and review • As much as possible it is about getting a user perspective engagement with different persons across the organisation is key


• Consultants need to listen but they also need to provide their clients the benefit of their objectivity and wider experience • Advice without data is speculation

Test layouts Budget and programme implications Option appraisals Recommendations

• Research and systematic data collection underpin our interaction with clients.



THE CHALLENGES How much space do you require? • Most organisations are unaware of how wasteful they are of space. Desk space is increasingly unused while most of us spend time in formal and informal meetings.

Are your enclosed rooms fully earning their keep? • Enclosed rooms are inflexible and at the same time under-utilised in terms of the limited number of persons occupying large rooms. The majority of meetings involve 2-4 persons and can take place in a semi-enclosed environment.

Can your staff concentrate and carry out increasingly complex tasks? • Noise remains a critical factor and cannot be ignored. General open plan is not the answer. Noise requires to be understood in all its subtleties.

What is key to your organisation? Where do new ideas come from? • Successful organisations rely increasingly on effective interaction. What is the correct balance for your particular organisation?



FLEXIBILITY Technology has changed everything and continues to do so. Increased mobility is the order of the day How do we plan for something which in itself changes? The answer strikes at the base of what constitutes flexibility

haa design have worked at what constitutes flexibility for the part 25 years and believe that the answer lies in a robust space planning strategy - not in technology itself which cannot be predicted but in the infrastructure and the strategic allocation of building fixes. 12

At haa design we work closely with our technical colleagues and our clients to develop strategies which support this key requirement of any modern workspace.


OUR EXPERIENCE Over the past 22 years haa design and Space Solutions have undertaken some 2000 projects for both public and private sector clients, including; •

Aberdeen Asset Management

City of Glasgow College

Historic Environment Scotland

Aberdeenshire Council

Clyde Gateway GCSS

Hymans Robertson

Adam Smith College




Diners Club

The James Hutton Institute

Audit Scotland



Banff & Buchan College

Dudley Clinical Commissioning

JP Morgan

Biggart Ballie


Bird Semple

Dundee College


East Dunbartonshire Council

British Energy

Bury, Tameside & Glossop (BTG) LIFTCo

NHS Heathcare Improvement

Scottish Prison Service


Shell UK

NHS Scotland

Shepherd & Wedderburn

North Cumbria University

South Lanarkshire Council

Hospitals NHS Trust

Spiers & Jeffrey


Stirling Council


Pinsent Masons

Strathclyde Police

Maclay Murray & Spens

Renfrewshire Council

TASCO Europe



Transport Scotland

Film Council



University of Glasgow

Food Standards Scotland

Manchester, Salford & Trafford


University of Strathclyde

Forest Enterprise Scotland


Scottish Enterprise

University of the West of

The Care Inspectorate

Forth Valley College


Scottish Friendly

Capital House

Glasgow City Council

Morgan Stanley

Scottish Funding Council

West Lothian College


Havas Worldwide

National Trust for Scotland

Scottish Government

Whyte & Mackay

City of Edinburgh Council

Heriot Watt University

NHS Education for Scotland

Scottish Law Commission


The following five projects give an indication of the range of work that we cover. Some exercises, like those for SDS and Audit Scotland, have resulted in design projects where the themes being advanced by haa design have been put into physical practice. Others, like those for Glasgow City Council or the Scottish Prison Service have resulted in a strategy which has either been implemented by others or formed major policy decisions resulting in implementation spread over a variety of activities and over a longer term. 14

Glasgow City Council - “Tomorrow’s Office” The project for GCC was a major exercise covering the council’s seven office-based departments spread over eight city centre buildings. The consultation exercise examined the potential for Agile Working and indicated potential savings of over 40% or £5.95 million/year, haa design’s recommendations, which were substantially accepted, are the subject of a gradual rollout programme.


OUR EXPERIENCE Audit Scotland The project for Audit Scotland resulted in the fit-out of a new 1,400 sqm office, based on the concept of Agile Working, creating a space saving of 25%. More importantly it was integral to a programme of major culture change involving some 200 staff. A phased engagement programme, including a rehearsal of new workplace protocols resulted in a seamless transition to a new way of working, and an 85% satisfaction rating with the new office environment.


Shell UK Space Solutions have an ongoing commitment to Shell at their site at Altens to the South of Aberdeen, with consultants and designers seconded to the site. They are tasked with implementing Shell’s established workplace space standards across four office buildings on a single site in response to an everchanging demand for office space. The commission has included detailed utilisation studies of the office space to test the effectiveness of the standards in achieving Shell’s global utilisation target of 80%. 17

OUR EXPERIENCE JP Morgan haa design have been instrumental in delivering an ongoing programme of change for JP Morgan’s Scottish offices – across two buildings in Glasgow and two in Edinburgh. An innovative approach to the space planning was necessary to reflect their development team’s way of working, which is essentially collaborative, requiring teamorientated spaces and generous break-out areas. The new offices have facilitated even greater levels of collaboration, with a measurable impact on the pace of design development and the teams’ output, drawing interest from JP Morgan teams across the world.


University of the West of Scotland (UWS) haa design have developed a highly innovative space strategy for University of the West of Scotland based on new ways of teaching and learning and have been involved in the gradual implementation of this strategy across their new 25,000 sqm campus at Hamilton International Technology Park. Besides reflecting the need for a totally different type of learning environment, fit for the 21st century, haa design’s plans provided a robust manner of coping with rapid and longer term change. A massive space saving made the new campus affordable in the first place.


haa design 140 West George Street Glasgow G2 2HG 0141 553 4720

Leaders in workplace consultancy haa design is a member of the Space Solutions Group SS0236 - 2-2K18

Heriot Watt University, Edinburgh

Workplace Consultancy  

Ever wondered what workplace consultancy consists of? What it might offer your company? Learn about the process here at haa design, leaders...

Workplace Consultancy  

Ever wondered what workplace consultancy consists of? What it might offer your company? Learn about the process here at haa design, leaders...