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THE HOUSTON APARTMENT ASSOCIATION MAGAZINE

www.haaonline.org

ABODE Meet the Houston Apartment Association’s Forty Under 40 Class of 2018

November 2018

Texas Law and #MeToo Be prepared for family violence, sexual assault and stalking at your commumity.

We See You at the the Forty Under 40 Reception, GoGetter Meeting and much more!


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CONTENTS November 2018

ON THE COVER

FEATURES & PHOTOS

34

16 On the Scene – Photos from the HAA PAC Luncheon.

Meet the HAA Forty Under 40 – Meet the Houston Apartment Association’s second class of Forty Under 40 honorees. These top young professionals were selected by a panel of judges in the association’s leadership. Learn more about each of them starting on Page 34 and don’t miss photos from the Forty Under 40 Reception starting on Page 30. Cover photo by Mark Hiebert, Hiebert Photography

30 On the Scene – Photos from the HAA Forty Under 40 Reception. 34 Forty Under 40 – Meet 40 of the top young professionals in the multifamily industry.

COLUMNS & MONTHLY UPDATES 7 President’s Corner – The end of the year is approaching. Take advantage of the final few events of 2018. 8 Patron of the Month – Meet and support Dixie Carpet Installations.

48 The Power of Giving – Italian bobsledder Eugenio Monti teaches us a valuable lesson in leadership.

9 Legislative Update – A recent lawsuit and settlement may require expensive updates to Houston’s aging sewer system.

50 Fannie Who? – Learn how water and energy conservation can lead to better lending terms.

11 It’s The Law – Be prepared for family violence, sexual assault and stalking at your community.

52 Lessons on Leadership – There is a lot to be learned about leadership from this parent of four.

14 Resident Relations – Learn more from a recent case settled by the Resident Relations Committee.

56 On the Scene – Photos from the HAA Immigration Briefing. 58 On Site with ABODE – Take a closer look at four more of the HAA Honors Award-winning properties.

19 Upcoming Education – Find out what education courses are offered by the Houston Apartment Foundation. 20 Calendar – HAA’s schedule of events for the coming months. 26 NAA Update – Everything is better with bacon, except kitchen sink pipes. 28 On the Road with HAA – See photos from the Pearland and Lake Jackson Happy Hours. 64 Go-Getters – Celebrating membership at the latest happy hour. 66 Welcome Mat – Find out about the newest HAA members. 68 The Ambassador ONE Society – The Ambassadors make connections. 70 Portfolio Changes and In the News – Property updates and industry news clips from our members. 74 Index of Advertisers – See the supplier members who support this publication. 75 MarketLine – The latest area market numbers. 76 BackPage – News from around the community.

We welcome your comments. Email us at comm@haaonline.org.

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OFFICERS AND ASSOCIATION LEADERSHIP STARLA TURNBO President-Elect

JOHN BORIACK Vice President at Large

MICHELLE PAWELEK President

DIANE GILBERT Vice President at Large

BARBY LAKE Vice President at Large CLAY HICKS Secretary/Treasurer

CHRISTY RODRIGUEZ Vice President at Large

HOWARD BOOKSTAFF General Counsel

JEFF HALL Executive VP

BOARD OF DIRECTORS Kyle Brown, Immediate Past President Josh Allen Mack Armstrong Cyrus Bahrami Jeff Blevins John Boriack Kyle Brown Joe Bryson Tina Cavaco Grant Crowell Scott Douglas Ian Douglas Gina Erwin John Fedorko Israel Garza Diane Gilbert Stephanie Graves Ira Gross Alison Hall Bryan Head Clay Hicks Deborah Holcombe Jacob Kunath Barby Lake Laura Lestus David Lindley Robert Lopes Sonia Lopez Kristin McLaughlin Carlos Neto Dean O’Kelley Michelle Pahl Velissa Parmer Jenifer Paneral Mark Park Michelle Pawelek Jackie Rhone Christy Rodriguez Kelly Scott Kurt Seidel Kim Small Debbie Sulzer Starla Turnbo Shelley Watson Quintina Willis Tracie Yoder

DIRECTORS EMERITUS Ken Bohan Gary Blumberg Kathy Clem Jack Dinerstein Darlene Guidry Jenard Gross David Hargrove Larry Hill Stacy Hunt Hap Hunnicutt David Jones Mike Koch Dick LaMarche Tim Myers P. David Onanian John Ridgway Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H.J. Tollett Pat Tollett Vic Vacek Jr. Beth Van Winkle Jerry Winograd ADVISORY DIRECTORS Terri Clifton Brenda Crawford Tamara Foster Billy Griffin Mary Lawler Cesar Lima Karen Nelsen Lindsay Torres Laura Van Dyck Tony Whitaker GENERAL COUNSEL EMERITUS Joe Bax HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson

Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks PRODUCT SERVICE COUNCIL OFFICERS Grant Crowell, CAS, President The Urban Foresters Jacob Kunath, CAS, Vice President Century A/C Supply Laura Lestus, CAS, Secretary The Liberty Group David Lindley, CAS, Treasurer FSI Construction Inc. Israel Garza, CAS, Immediate Past President Maintenance Supply Headquarters MEMBERS Marivel Bownds, CAS, Valet Living Dixie Caldwell-Greer, CAS, The Liberty Group Peggy Charles, CASE, Fidus Construction Services Dylan Coleman, CAS Camp Construction Services Deborah DeRouen, CAS, Zumper Derek DeVries, CAS, Camp Construction Services Brian Febbo, CAS FSI Construction

Dan James, CAS Redevelopment Services Debra Knight, CAS, Valet Living Stephanie Krop, CASE, Poolsure Liz Levins, CAS, Rasa Floors Candis Mohr, CAS, AAA Plumbers Doug Oehl, CAS Power Express Joseph Rodriguez, CAS, The Urban Foresters Blaise Spitaleri, CAS, Rasa Floors Mat Tilley, CAS, WeDoTrash PATRON MEMBERS 1961 CSC ServiceWorks 1986 Craven Carpet 1994 AAA Plumbers Presto Maintenance Supply 1996 Houston Planned Energy Systems 1997 RentPath 1999 FSI Construction Inc. 2003 Cotton Commercial USA Inc. Dixie Carpet Installations 2009 Camp Construction Services 2013 Interior Logic Group Property Services 2018 Apartments.com

SPONSOR MEMBERS 1968 Century A/C Supply Hoover Slovacek LLP Reliant 1973 Brady Chapman Holland & Assoc CORT Furniture Rental & Retail Sales 1974 Mueller Water Conditioning Inc 1976 Great American Business Products 1977 Webb Pest Control 1978 Houston Metro Electrical Corp The Liberty Group 1981 AmRent Marvin F Poer & Company 1983 Namco Mfg Co Inc Sherwin Williams Company 1984 RENCON 1985 Gemstar Construction Development Inc 1986 ApartmentData.com 1988 W Partnership 1992 Alexander-Rose Associates Inc Saint Clair & Sons Inc 1998 AAA Staffing Ltd CoreLogic Rental Property Solutions 2000 Moveforfree.com Inc Pura Flo Corporation 2002 American Fire Systems Direct Energy LP Southwest Painting Contractors Inc 2003 Sign-Ups & Banners 2005 Swain & Baldwin Insurance & Risk Management United Protective Services 2006 Bell's Laundries CAD Restoration Services LLC DoodyCalls Lopez Carpet Care & Painting Masonry Solutions Inc Roto-Rooter Services Co TXU Energy Multifamily Services Valet Living 2008 ARE Business Solutions LLC Flavor Finish Resurfacing HARCO Insurance Services Texas Turf Management 2009 Contractors Inc Moen Inc Redevelopment Services Storm Maintenance & Monitoring 2010 ALN Apartment Data Inc BAC Products Belfor Property Restoration Certified Termite and Pest Control FTK Construction Services 2011 Fantastic Floors Infinite Energy Inc Parking Management Company/PMC Towing 2012 ABC Supply Co Inc Accent Sign & Awning Co BGE/Brown & Gay Engineers Inc Cantrell McCulloch Inc EnviroSmart Multifamily Pest Solutions Giordano Construction Inc Go-Staff, Inc Maldonado Nursery & Landscaping Inc Nationwide Eviction Texas Concrete Professional Company 2013 ACTIV Answer by Audio Images Arbor Contract Carpet Inc ASAP Steamers Carpet Cleaning Comcast Gambit Construction Outdoor Elements Pool Works LLC Tidal Renovations LLC 2014 Adventure Playground Systems Inc

Chadwell Supply Classic Same Day Blinds J National Jonah Digital Agency MX2 Commercial Paving Pathfinder Insurance Group Perma-Pier Foundation Repair of Texas Ram Jack Foundation Solutions Texas Apartment Pool Services WCA Waste Corporation Zillow Group 2015 Air Pro Systems America Outdoor Furniture ASAP Personnel Inc BSI Cameras Onsite Competitive Choice Inc DeNyse Companies Division-9 Inc Fix My Slab Foundation Repair Gateman Inc Greater Houston Pool Management Holder's Pest Solutions Infinity Power Partners Kathy Andrews Interiors Notifii LLC Pace Mechanical Services, LLC Power Express The Allshouse Group LLC The Lane Law Firm Wilsonart 2016 Action Window Coverings Inc Allied Fire Protection Lp Bath Fitter BH Fitness North America Cinch – Cabinet Refacing Kits Citi Fence & Concrete E-Systems Pest Management Inc Ecolo Environmental, Inc Embark Services Fidus Construction Services Fun Abounds Green City Recycler Green City Security LLC Guardian Chimney Sweep Halo Doors Inc Hive JLL Johnstone Supply Leah McVeigh Design and Consulting Liquid Waste Solutions McCann Total Security Solutions Murrah & Killough PLLC Paul Davis Restoration North Houston RAM Construction Sparkle Wash Pressure Washing Texas Southwest Floors Inc ValencePM WASH Multifamily Laundry Systems Whitmans Contracting and Roofing 2017 ACT Security Group Action Gypsum Supply All About Doody Pet Solutions LLC All American Mailboxes of Houston Inc Allegion American Fire Protection Group Anderson Restoration Apartment Total Services APTexx Inc Aquatic Training Institute ARK Appliances BioTechs Crime & Trauma Scene Cleaning South Houston Brooklet Energy Distribution Buddy's Roofing & Construction Co Cano Electric, Inc City Supply Co Inc Classic Towing Continental Adjusters Inc Creative Surface Cypress Landscaping & Irrigation, Inc D&C Painting Designs by Holmes Disaster Restore 365 Fast Forward Services LLC Frost Insurance Agency Gage Multifamily Services General Recon, LLC Griddy Energy Houston SEAL Patrol Division LLC Lithotech Printed Products/Forms Center McMahan's Flooring Inc MPS Direct Norman Construction NorthMarq Capital On Site Towing LLC Paul Ryan Windows

Quick Relief Restoration RealState Investments LLC Rent Accelerator Residential Waste Service LLC SEAL Security Solutions LLC Secure Insurance Swiff-Train Company Symmons Industries Texas Engineered Roofing & General Contracting Texas Eviction LLC Top Notch Fitness & Events USA Patrol Division Vima Decor WBI General Contractor LLC Willbanks & Associates Inc 2018 12 Stones Roofing A Homestead Specialist LLC A Quick Restoration Inc AAdvantage Laundry Systems AirAide LLC Apartment Lines Apex Lighting LLC Archcon Arizona Tile Assa Abloy Astros Carpet & Painting Inc Bank Financial Banner Shakers BBO Professional Carpet Cleaning Bee Man Dan Belvoir Real Estate Group LLC Benjamin Moore Galveston Bay Paint & Decorating Brannan Designs LLC Architecture & Interior Design CashFlow Pros LLC Centex Construction CG Sorelle Group LLC ClearView Landscape Management Construction ECO Services Core 24/7 Restoration Services Durastone Corporation Featherston Sign Partners Finish Factory Inc Globus Management Group Good Guys of Texas Green Garbology Guardian Gutters H&H Fire and Security H&R Operator Services Inc Homeland Protective Services Jet Wrecker Service Justice Patrol Services LLC K-Simon Construction Ledge Lounger Lone Star General Matrix Construction Services Merricks Company MirrorMate Frames Mosquito Scott Pest Control NGC Renovation O'Conor, Mason & Bone PC Penco Access Control PERQ LLC Phoenix Roofing & Construction Platinum Enterprises, LLC Poolworx Power Design Inc Preventive Pest Control Red Dog Dumpsters Rent Debt Automated Collections RG Miller Engineers Royalty Landscape Saifee Signs & Graphics Smart Shield Security Spray and Play Strickland Law Firm PLLC Surface Designers Remodeling Inc Swadley Roof Systems LLC Tanza Granite Inc TDECU Insurance Agency Technogym Texas Premier Builders/Designs Texas Steam - Laars Heating Systems TNCPA Turn2 Solutions LLC USI Southwest Vistex Graphics LLC Wellman Exteriors Westlake Home & Commercial Services Wholewood Cabinets Wildlife Removal Experts LLC Windstorm Restoration Wonder Wall Wraps Inc WS National Construction Services LLC


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ABODE NOVEMBER 2018 I VOLUME 41, ISSUE 11 Executive Vice President and Publisher

JEFF HALL, CAE jhall@haaonline.org EDITORIAL AND DESIGN STAFF

Director of Publications and Design DEBORAH NIX dnix@haaonline.org Writer/Editor MORGAN TAYLOR mtaylor@haaonline.org ADVERTISING

Vice President of Membership and Marketing AMANDA SHERBONDY asherbondy@haaonline.org CONTRIBUTING STAFF

Vice President and General Manager SUSAN HINKLEY, CAE shinkley@haaonline.org Vice President of Professional Development EMILY HILTON, CPP ehilton@haaonline.org Vice President of Public Affairs ANDY TEAS, CAE ateas@haaonline.org Vice President of Finance NANCY LI LO, CPA nlo@haaonline.org Director of Information Technology ART EIDMAN aeidman@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of Events and Meetings LAUREN WOLFSON lwolfson@haaonline.org Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org Public Affairs Specialist ALPA PATEL apatel@haaonline.org Strategic Growth Manager LAUREN TURNER, CMP lturner@haaonline.org Education and Meetings Coordinator KAREN MITCHELL kmitchell@haaonline.org Membership and Marketing Coordinator KAYLON NICHOLS knichols@haaonline.org Membership Engagement Assist. MONSERRAT BUFFINGTON mbuffington@haaonline.org Webmaster and IT Specialist WILL ALFARO walfaro@haaonline.org PRINTER

TGI PRINTED www.tgiprinted.com HOUSTON COMMITTEE Executive Program & Budget Nominating Ethics Investment Fair Housing By-Laws Past Presidents Council Strategic Outreach Legislative HAA Political Action Committee Multifamily Fire Safety Alliance Developers Century Club PAC Fundraising Media Relations Golf Leadership Development Product Service Council Community Outreach Resident Relations Appeals Resident Relations A Resident Relations B Membership Ambassador ONE Society 2018 Expo IROC Education Advisory Council Career/Community Development NEXT HAF Fundraiser HAA Street Team Property Awards

APARTMENT ASSOCIATION COMMITTEES CHAIR STAFF ADVISOR MICHELLE PAWELEK JEFF HALL STARLA TURNBO JEFF HALL KYLE BROWN JEFF HALL BETH VAN WINKLE JEFF HALL CLAY HICKS JEFF HALL KAREN NELSON JEFF HALL ALISON HALL JEFF HALL JENIFER PANERAL JEFF HALL CLAY HICKS LAUREN TURNER STARLA TURNBO ANDY TEAS STACY HUNT/JOHN RIDGWAY ANDY TEAS JOHN FEDORKO ANDY TEAS CYRUS BAHRAMI ANDY TEAS DAVID LINDLEY ALPA PATEL DAVID JONES ALPA PATEL DEBORAH HOLCOMBE ALPA PATEL KIM SMALL ALPA PATEL JACKIE RHONE SUSAN HINKLEY GRANT CROWELL SUSAN HINKLEY QUINTINA WILLIS SUSAN HINKLEY DARLENE GUIDRY MATILDE LUNA ELAINE LEEPER MATILDE LUNA KATHY MOTIS MATILDE LUNA TINA CAVACO AMANDA SHERBONDY DEBORAH DEROUEN/DEREK DEVRIES AMANDA SHERBONDY JACOB KUNATH AMANDA SHERBONDY STEPHANIE BRYSON EMILY HILTON STEPHANIE GRAVES/MONICA GRACIA EMILY HILTON KELLY SUESS EMILY HILTON LINDSAY TORRES/DAVID LINDLEY EMILY HILTON MICHELLE PAHL/DAN JAMES LAUREN WOLFSON BRANDON THOMAS LAUREN WOLFSON RICHARD WALL/PENNY SPRANG TINA DEFIORE

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association.

Visit HAA Online at www.haaonline.org ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION. Serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, NOVEMBER 2018 VOLUME 41, ISSUE 11 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2018 by HAA. Periodicals Postage Paid at Houston, Texas. POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

www.haaonline.org

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Who are your new leaders?

HAA Annual Business Meeting Thursday, November 8 6 p.m. to 8:30 p.m. The Westin Memorial City 945 Gessner Road, Houston, TX 77024 Cost: $45 (before November 2); $65 (after November 2) $450 for a table of 10 (before November 2); $650 (after November 2) Reserved tables of 10 with company name are available when paid in full by one company.

Reception and Seated Dinner

Join us as we elect our leadership for 2019 and celebrate the achievements of 2018. Nomination and Election of 2019 Officers and Board of Directors Recognition of 2018 Committee Members Recognition of 2018 NAA Credential Holders Presentation of 2018 Appreciation Awards

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Sponsored by CORT Furniture Rental & Retail Sales and Gemstar Construction Development Inc. Requests for refunds must be received in writing by end of business day on November 2, and will be subject to a $50 cancellation fee. No refunds will be granted after November 2 or for no shows. No refunds will be given for individual tickets, but tickets are fully transferrable. For reservations and information, contact the Meetings and Events Department at 713-595-0323, email events@haaonline.org or online at www.haaonline.org.

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President’s Corner

By MICHELLE PAWELEK, CPM, CAPS, 2018 HAA President

FINISH THE YEAR STRONG The end of the year is approaching. Take advantage of the final few events of 2018.

THE YEAR IS not over yet. Take advantage of the Houston Apartment Association’s last few education and training opportunities, such as Leasing 101 held Wednesday, Nov. 27 through Thursday Nov. 28. If your goal in the beginning of the year was to acquire a credential, there is still plenty of time. End the year strong by earning a Certified Apartment Manager (CAM) credential through the Extreme CAM course, an accelerated version of the CAM course. This month, Houston voters hit the polls for the midterm election, and the HAA Political Action Committee will be holding two more luncheons before the year ends. Remember, just because you do not take an interest in politics doesn’t mean politics won’t take an interest in you. So sign yourself and an employee or a colleague up for an HAAPAC luncheon to learn more about how the results will impact our industry and what we have to keep an eye on for the future. If you are a young professional in the industry, I highly encourage you to get involved with the HAAPAC. What’s NEXT for HAA Events Speaking of young professionals, you still have the chance to attend an HAA NEXT event and meet other young professionals in the industry. The last HAA NEXT event of the year is also one of the most popular events put on by

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the HAA NEXT Committee. It is the HAA NEXT Mix N Jingle, In Houston, we take care of our own. We which will be held Thursday, learned that last year when Hurricane Harvey Dec. 13. A venue will be andestroyed many parts of our city, although, nounced soon. HAA members certainly do not wait until a When talking about final natural disaster hits to make a difference. HAA events of the year, we can’t forget members volunteer and/or fundraise year-round about Annual Business Meeting. to make our communities better places to live. I will be saying farewell to my HAA presidency on Thursday, Nov. 8 at the Westin Houston in Memorial City. It will be the last big event of the year as we recognize new credential holders Showcase Your Community Service and elect the 2019 association officers. See In Houston, we take care of our own. We Page 6 for details. learned that last year when Hurricane Harvey You can visit the HAA website at www.haa destroyed many parts of our city, although, HAA online.org and select the Events tab to sign up members certainly do not wait until a natural for all of these awesome education and netdisaster hits to make a difference. HAA memworking events. bers volunteer and/or fundraise year-round to make our communities better places to live. No Congratulations, Forty Under 40 matter what you did last year, ABODE magazine More than 200 HAA members and their wants to showcase our association’s generosity guests joined HAA in celebrating the 2018 Forty and dedication to our vast Houston-area comUnder 40 class in September at Prohibition munities. Please send pictures and a couple Supperclub & Bar, and it brought me great joy paragraphs detailing whatever it is you did to to recognize each honoree. I was proud to see give back to the community to comm@haaonso many people come out to support their amline.org. The HAA Communications Departbitious young teammates. I am, along with ment is accepting last year’s Christmas and many others, watching to see how our 2018 Thanksgiving community efforts, too. Forty Under 40 class soars. Flip to Page 34 to learn more about the 2018 Forty Under 40 class.

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These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

Houston Planned Energy Systems

Apartments.com

HAA Member since 1978

HAA Member since 1997

Cotton Commercial USA Inc.

Interior Logic Group Property Services

HAA Member since 1982

Presto Maintenance Supply HAA Member since 1983

CSC ServiceWorks HAA Member since 1961

Craven Carpet HAA Member since 1986

Camp Construction Services HAA Member since 1994

November Patron of the Month

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HAA Member since 1985

AAA Plumbers HAA Member since 1984

FSI Construction Inc. HAA Member since 1999

Dixie Carpet Installations HAA Member since 1987

RentPath HAA Member since 1979

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Legislative Update

By STARLA TURNBO, HAA Legislative Chair, with ANDY TEAS, CAE, Vice President of Public Affairs

LAWSUIT COULD HIKE RATES Settlement may require expensive updates to Houston’s aging sewer system.

THE CITY OF Houston was sued twice in two days recently. First with a suit jointly filed by the federal and state governments, then by a local environmental group called Bayou City Waterkeeper. Being served with a lawsuit styled “United States of America and State of Texas versus you” would be enough to spoil most apartment professionals’ mornings, but the city seems to be taking it in stride. The reason for the lawsuit is Houston’s aging and – allegedly – inadequatelymaintained sewer system, on which ratepayers have spent $3 billion in upgrades over the past 30 years – $755 million since 2005 as a result of an agreed order with state environmental officials. Even with the upgrade, Houston has reported hundreds of sewer overflows each year – 9300 spills in the past five years. According to the Houston Chronicle, Houston’s rate of spillage per mile of pipe “far exceeds the national average, and 80 percent of area waterways fall short of water quality standards for fecal bacteria.” In Houston’s defense, our city presents problems far beyond those managed by most city water and sewer systems. Houston maintains 6,700 miles of sewer pipe, about one fourth of the circumference of the earth. Most cities get an assist from gravity – putting water treatment plants uphill, sewer treatment plants downhill from the majority of customers. Our 650 square mile city is largely flat, meaning our entire system has to be pumped with a combination of 400 lift stations and 40 treatment plants. The problem is not new, and the lawsuit was not a surprise. Within the past two years, negotiations between the city and federal authorities have involved a potential $5 billion upgrade. The effect of adding $5 billion to the capital expenses of our water and sewer system would be significant. How significant depends on the amount of time over which the

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money would need to be raised and spent. Houston’s water and sewer system is operated by an “enterprise fund,” meaning tax dollars are not generally involved. Water and sewer ratepayers must be charged enough to cover the system’s expenses. Large capital expenditures are generally funded by borrowing money through the issuance of bonds – with bondholders paid back by ratepayers over many years. Cities in Texas can only issue bonds with voter approval, however, and voter approval of additional government debt is never guaranteed. What will this mean to Houston apartment properties? The answer depends entirely on the way these lawsuits are settled, but here are two areas of concern. Rate Increases Depending on the speed with which system upgrades must be implemented, rate increases could be significant. While Houston’s enterprise fund requires that costs be covered by ratepayers, the way costs are distributed among ratepayers can be a political calculation as well as a financial one. Many cities try to keep single-family residential rates as low as possible to avoid angering reliable voters. Elected officials know that homeowners pay their own water bills, and that they register to vote in far higher numbers than renters. The Houston Apartment Association was founded in 1960 largely by apartment owners brought together over Houston’s attempt to do precisely that. Over the years, HAA has pushed back frequently against attempts to raise apartment water and sewer rates more than an objective rate study would justify. Apartment properties simply cost less, especially on the water side, mostly because apartment properties have lower peak demand than houses. Supplying water and

sewer service to a 100-unit apartment property is simply cheaper than supplying 100 separate single-family homes. Additional Requirements As every plumber knows, with eye rolls and shaking heads, there is no limit to what people think they can pour down their sinks or flush down their toilets. One of the key factors that cause clogs in Houston’s aging sewer system is a combination of grease and “flushable” wipes (they’re not flushable, by the way) that find their way into the city’s sewer laterals – assuming they don’t clog an apartment property’s pipes first. HAA was able to defeat a sneaky proposal by a previous administration years ago that would have required properties with laundry rooms to retrofit with huge underground lint traps, then have them pumped by trucks every 90 days. Laundry room lint from apartments is not a significant contributor to sewer clogs, but grease and wipes are a serious problem. HAA is working hard with Houston’s Corral the Grease campaign to better educate residents, but we want to make sure negotiations to settle these lawsuits don’t involve throwing the apartment industry under the vacuum truck. For more information on how to hook your residents up with free information, fat trappers and plate scrapers, go to https://www.publicworks.houstontx.gov/pu d/corral_grease.html , or look for Houston Public Works on Facebook. If you have a regulatory problem or question, call the HAA main line at 713-595-0300 and ask for Public Affairs. If a particular code requirement or issue concerns you, let us know by emailing Andy at ateas@haaonline.org.

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It’s the Law

By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

TEXAS LAW AND #METOO Be prepared for family violence, sexual assault and stalking at your community.

THE #METOO MOVEMENT is a movement against sexual harassment and sexual assault. #MeToo spread virally in October 2017 as a hashtag used on social media in an attempt to demonstrate the widespread prevalence of sexual assault and harassment. The #MeToo movement has been brought up in reference to politicians, actors, company executives and, most recently, a candidate for the United States Supreme Court. There are a variety of opinions with respect to how and when a sexual harassment or assault claim should be able to be made. But one thing’s for sure, “Me Too” has become part of our everyday vocabulary. With the awareness the #MeToo movement has brought to our society, it can’t help but be part of the fabric of life in an apartment community. What does Texas landlord/tenant law say about these issues? Texas law allows residents certain rights if they have been the victim of family violence, sexual assault or stalking. Family Violence Does a resident have the right to terminate the lease if the resident is the victim of family violence? Yes. Pursuant to section 92.016(b), a resident may terminate the lease and vacate the unit and avoid liability for future rent and other sums due if the resident complies with certain requirements. In order to terminate the lease, the resident must provide the owner a copy of a temporary injunction, temporary ex parte order or protective order issued under the Texas Family Code. When can the resident terminate the lease? The resident who is the victim of family violence may exercise the right to terminate the lease after all of the following events have occurred: www.haaonline.org

1. A judge signs a tempoThere are a variety of opinions with respect to how rary injunction, temporary and when a sexual harassment or assault claim ex parte or protective order should be able to be made. But one thing’s for sure, issued under the Texas Family Code; “Me Too” has become part of our everyday 2. The resident provides a vocabulary. With the awareness the #MeToo movecopy of the order that has ment has brought to our society, it can’t help but be been signed to the owner; part of the fabric of life in an apartment community. 3. The resident provides written notice of termination of the lease to the owner on or before the examined by the victim; 30th day before the date the lease terminates; 2. Documentation of the assault or abuse, or 4. The 30th day after the resident provides attempted assault or abuse, of the victim from the notice of termination expires; and a licensed mental health services provider who 5. The resident vacates the unit. examined or evaluated the victim; 3. Documentation of the assault or abuse, If the violent conduct is caused by a roomor attempted assault or abuse, of the victim mate, can the resident terminate the lease from an advocate for survivors of sexual aswithout giving a 30-day notice? sault authorized under the Texas GovernYes. If the family violence is committed by ment Code who provided services to the a co-resident or occupant of the unit, a resivictim; or dent may exercise the right to terminate the 4. Documentation of a protective order islease without the requirement to provide a sued under The Texas Code of Criminal Proce30-day notice. dure, except for a temporary ex parte order. The 30-day notice would still be required if the resident that is the victim of family vioStalking lence desires to terminate the lease if the vioIs a resident entitled to terminate the lease if lence is committed by anyone other than a the resident is a victim of stalking? person living with the resident. Yes, under certain circumstances. If the resident is a victim or a parent or guardian of Sexual Assault a victim of stalking that takes place during Does a resident have the right to terminate the preceding six-month period in the apartthe lease if the resident is the victim of a sexment community or at any unit in the apartual assault? ment community, the resident can terminate Yes, under certain circumstances. If the the lease by providing to the owner or the resident is a victim or a parent or guardian of manager a copy of the following: a victim of sexual assault that takes place 1. Documentation of a protective order during the preceding six-month period in the issued under the Texas Code of Criminal apartment community or at any unit in the Procedure; or apartment community, the resident can ter2. Documentation of the stalking from a liminate the lease by providing to the owner or censed health care services provider who exthe manager a copy of the following: amined or evaluated the victim, a licensed 1. Documentation of the assault or abuse, mental health services provider who examor attempted assault or abuse, of the victim ined or evaluated the victim, or an advocate from a licensed health care services provider for survivors of sexual assault authorized November 2018

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under the Texas Government Code who provided services to the victim. Applicable to victims of family violence, sexual assault and stalking If a resident is delinquent when the resident terminates the lease, does the resident have to pay the delinquency? Yes, as long as certain language is in the lease. As long as a notice is provided in the lease that the resident has special statutory rights to terminate the lease early in certain situations involving family violence, certain sexual offenses or stalking, the termination of the lease does not affect a resident’s liability for delinquent, unpaid rent or other sums owed to the owner before the lease was terminated. Section 22.1 of the current TAA lease contains this language. If a landlord violates the law with respect to family violence, sexual assault or stalking, what is the penalty? An owner who violates this statute is liable to the resident for actual damages and a civil penalty equal to one month’s rent plus $500 and attorney’s fees.

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If a parent or guardian claim rights under the law, does the parent or guardian have to live with the victim? Yes. Does the law require a victim of family violence, sexual assault or stalking to be transferred to another unit? No. The law only allows the victim to have the right to terminate the lease and avoid future lease obligations. The law does not require an owner to transfer the victim to another unit. Does the victim have the right to require a co-resident who committed family violence to be locked out of the unit? Generally, no. With certain limited exceptions relating to assisted housing programs, the law only allows the victim to terminate the lease. If the victim has a co-resident, the law does not give the owner additional rights to kick out a person who committed the assault. However, if there has been a default under the lease, especially due to the conduct of either resident, the owner would have rights under the lease to terminate the residents’ right to possession of the unit. Obviously, this gets a little tricky when the two

residents are fighting and the owner has nothing against the resident who is the victim of the assault. If you have this type of situation, it’s best to have counsel involved to determine your best option. Can an owner agree to terminate the lease of a person who may be a victim but did not provider the proper documents to terminate the lease? Of course. If all parties to the lease agree to cancel the lease, the lease can be terminated by agreement. It’s advisable to have a firm termination date and agree in writing that the residents will leave by that date. You may also want to incorporate appropriate release and confidentiality provisions. This may be a good way to minimize claims down the road. Family violence, sexual assault and stalking are prominent issues in today’s society. Chances are you will have to deal with the legal aspects of these issues in connection with the operation and management of your apartment community. Awareness of your rights and responsibilities will be an essential factor to minimizing potential exposure. Good luck!

www.haaonline.org


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Resident Relations from the RESIDENT RELATIONS COMMITTEE

PRORATED CARPET

Think about the life expectancy of a resident’s carpet before charging them for damages. A RESIDENT FILED a complaint

with HAA to receive a refund on her security deposit. As a result of Hurricane Harvey, this community suffered water damage from the resulting flooding in all of its first-floor apartment homes. Because of the extensive flooding, first-floor apartment homes were considered unlivable by management. Thus, management terminated all first-floor leases. This resident lived on the second floor and suffered minimal damages from Harvey, but the resident requested a lease termination because she did not wish to reside on-site during renovations. Management obliged and released the resident. When the resident

The HAA Resident Relations Committees provide received the final bill, an impartial review of resident complaints using management charged the resident with $827.79 in the documentation provided by both the resident carpet damages. and management. Management responded to HAA and that response was forwarded to the needs to be prorated based on a four-year life resident. Enclosed were copies of the lease, expectancy. The committee suggested the carapplication, move-in condition form, final pet charge be reduced to $310.43. account balance and resident ledger. Pictures After the adjustment made and other were also provided. charges justified, management is to refund the After reviewing the case, the committee resident $517.36. decided in favor of the resident with an adjustment. Because the resident lived at this If you are a manager with a resident community for four years prior to termination, relations issue, call HAA at 713-595-0300 the committee felt the charge for the carpet for direct assistance. I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

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I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

www.haaonline.org


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On the Scene with the HAAPAC 1

HAA Political Action Committee Luncheon Thursday, September 27 at the HAF Dinerstein Reed Prokop Education Center Sponsored by 1 Secure Insurance The HAAPAC luncheon featured Mustafa Tameez, the managing director of Outreach Strategists LLC, discussing the upcoming election and looking ahead to the 2019 city elections.

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Thursday, November 29

Breakfast and Registration: 8 a.m. to 8:30 a.m. Program: 8:30 a.m. to 1 p.m. Fee: $89. Worth four CE credits for all NAA credential holders. Register online at www.haaonline.org. Sponsored by Best Plumbing and The Liberty Group

Fair Housing and Beyond This seminar sets a new standard in Fair Housing training Developed by NAA and IREM, this ground-breaking seminar uses videotaped scenarios to demonstrate how real-life situations require critical thinking and prudent decision making. It vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid costly mistakes and delivers relevant knowledge of Fair Housing essentials— practical explanations of how federal, state, and local protected classes and barred discriminatory acts impact property operations. This seminar is important information for executives, managers, leasing and maintenance personnel and vendors

Join HAA General Counsel Howard Bookstaff and Mindy Price to learn more about the latest in Fair Housing, such as:

• Identify the need for Fair Housing education staff, the property owner, and vendors

• Describe the federal protected classes and identify the state or local government protections that may exceed the federal protections • Explain how Fair Housing rights extend to all residents and guests of the lease signatories • Recognize the difference between “differential treatment” and “disparate impact” as forms of discrimination • Identify excuses and justifications for discriminatory practices in order to remove them • Describe the federal statutes that govern protections from discrimination against disability

• Identify the importance of demonstrating sensitivity to disabilities • Define “reasonability” in terms of “reasonable” accommodations and modifications

• Discuss issues of disability that extend to other physical and mental health challenges that impact the property • Identify additional disability resources

• Discuss issues involving maintenance staff and third-party vendors • Analyze communication protocols and the role they play in avoiding Fair Housing complaints

• Identify documentation as the best defense against Fair Housing complaints, and set those guidelines in light of statue of limitations requirements

• Identify the impact of Fair Housing laws on resident selection • Identify Fair Housing advertising guidelines


Educ pg 19, 24.qxp_Layout 1 10/17/18 8:29 AM Page 1

Upcoming Education

NOVEMBER IROP (three days) Thursday, November 1 8:30 a.m. to 4:30 p.m. Program fee: $399 per member; $455 per nonmember Sponsored by Chadwell Supply and Power Express A three-day course authored by the National Apartment Association specially designed to provide the knowledge and skills necessary for new, independent owners and/or managers of rental properties with typically 200 units or less. Please note: Notice of cancellation is required two days prior to the event for a refund, less a $25 administrative fee. See www.haaonline.org for details. Extreme CAM (five days) Monday, November 5 through Friday, November 9 8:30 a.m. to 5 p.m. Sponsored by AAA Plumbers, All About Doody, ALN Apartment Data, CORT Furniture Rental & Retail Sales, Earthworks, Ferguson Facility Supply, Flooring Warehouse, Presto Maintenance Supply, Texas Southwest Floors and TXU Energy Multifamily Services A super-charged and accelerated five-day format, EXTREME CAM is designed for those experienced managers hoping to attain the CAM designation in a shorter duration, with less time away from the property. Exams are held in December. Due to shipping constraints,

SCHEDULE AND FEES

From the HAA EDUCATION DEPARTMENT

registrations received within one week of the course cannot be guaranteed course materials at the time of class. See Page 24 for details. Extreme CAS Course Monday, November 5 through Friday, November 9 8:30 a.m. to 5 p.m. Extreme CAS candidates attend four of the CAM modules beginning on November 5. Additional dates are to be determined. Visit www.haaonline.org for details. Annual Business Meeting Thursday, November 8 6 p.m. to 8:30 p.m. The Westin Memorial City Sponsored by CORT Furniture Rental & Retail Sales and Gemstar Construction Development See Page 6 for details. APPLE: Maintenance Session 3 – OSHA Compliance with Don Willard Wednesday, November 14 8:30 a.m. to noon Sponsored by The Liberty Group See Page 22 for details. Leasing 101 (day and a half) Tuesday, November 27 8:30 a.m. to 4 p.m. Program fee: $65 prior to November 27; $75 An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. See Page 23 for details.

are subject to change without prior notification. Notice of cancellation is required two days in advance to receive a refund, less a $25 administrative fee. Seats are guaranteed on a first-come, first-served basis when payment and registration are received in advance of the program. Unless otherwise indicated, courses are held in either the Camden and Michael Stevens Interests Room or the Direct Energy and Liberty Personnel & Executive Search Room at the Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd. on the second floor of the HAA Office www.haaonline.org

Fair Housing Seminar Thursday, November 29 8:30 a.m. to noon Program fee: $89; $99 if invoiced Sponsored by Best Plumbing and The Liberty Group See Page at left for details.

DECEMBER CAPS: Client Services & Stakeholder Relations Monday, December 3 8:30 a.m. to 4 p.m. Program fee: $1,245 Sponsored by Earthworks Inc. Work with property owners to clarify ownership goals; Identify and understand key parts of the management agreement that establish the management company’s responsibilities and obligations; Create regular owner’s reports to keep the property owner informed of the status of the property; Recognize the ways in which lenders, regulatory agencies and local, state and federal laws affect the management of multifamily housing properties; Coach your on-site team to provide a safe, habitable living environment for residents, while remaining in compliance with Fair Housing laws; Ask yourself the questions that lead to ethical decision making. CAPS: Investment Management Tuesday, December 4 8:30 a.m. to 4 p.m. Sponsored by Fidus Construction Services View property management from the perspective of a property owner with a significant investment to

protect; Recognize different types of mortgages and sources of financing and the implications of each on the property’s debt service and reporting obligation; Lead onsite teams through the annual budgeting process; Work with site teams to monitor property financial performance, identify budget variances, key trends and opportunities for improvement; Recognize different methods for determining a property’s value, and identify ways you can affect that property value. CAPS: Improving Asset Performance Wednesday, December 5 8:30 a.m. to 4 p.m. Sponsored by Presto Maintenance Supply Investigate an underperforming property to find the sources of the problem; Use key performance indicators to get a full picture of a property’s performance; Understand how key performance indicators relate to each other; Effectively weigh the benefits of increasing income and reducing expenses; Identify solutions to common property performance problems. CAPS: Asset Evaluation Thursday, December 6 8:30 a.m. to 4 p.m. Sponsored by Redevelopment Services Identify the factors that affect the property ownership life cycle and understand the CAPS role in shaping that life cycle; Assess legal, financial and safety risks as part of the / See Education, Page 24

Building. Seating is limited. You must pre-register. For more information and to register, go online at www.haaonline.org. Notice to Attendees: All pre-registered no-shows will be billed. For admittance into HAA/HAF events, payments will be required at the door if not received prior to the event. Start times listed above include a 30-minute registration period. Notice of cancellation is required two days prior to the event for a refund, less a $15 administrative fee. November 2018

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NOVEMBER S M T W T 1 4 5 6 7 8 11 12 13 14 15 18 19 20 21 22 25 26 27 28 29

Calendar HAA Education, Events and Meetings SCHEDULE

F 2 9 16 23 30

S 3 10 17 24

DECEMBER S M T W T

F

2 3 4 5 6 7 9 10 11 12 13 14 16 17 18 19 20 21 23 24 25 26 27 28 30 31

S 1 8 15 22 29

NOVEMBER 1

7

8

13

National Apartment Association PAC Wine Tasting Thursday, November 1 5:30 p.m. to 7 p.m. Aris Market Square Apartments 409 Travis St., 77002 Contact Alpa at apatel@haaonline.org for details.

Ambassador ONE Society Meeting Wednesday, November 7 4 p.m. to 5:30 p.m. Christian’s Tailgate Bar & Grill 2820 White Oak Drive, 77007 Contact Amanda at asherbondy@haaonline.org for details.

HAAPAC Luncheon Tuesday, November 13 11:30 a.m. to 1 p.m. Contact Alpa at apatel@haaonline.org for details. Sponsored by Texscape Services

IROP (three days) Thursday, November 1 8:30 a.m. to 4:30 p.m. Sponsored by Chadwell Supply and Power Express

Onsite-Goes-Offsite: Webster Wednesday, November 7 4 p.m. to 6 p.m. Calling all Webster and surroundingarea apartment and management personnel. Join us for happy hour, filled with networking and fun. No suppliers, please. More information to come. Contact Lauren Turner at lturner@haaonline.org for details. Sponsored by Apartments.com

Holiday Luncheon: Montgomery County and San Jacinto County Thursday, November 8 11:30 a.m. to 1 p.m. Grotto 9595 Six Pines, Suite 100 in The Woodlands Due to limited seating, this meeting is open only to on-site personnel. To RSVP, please contact the outreach department at outreach@haaonline.org for details.

5-9 Extreme CAM (five days) Monday, November 5 through Friday, November 9 8:30 a.m. to 5 p.m. See Page 24 for details. Sponsored by AAA Plumbers, All About Doody, ALN Apartment Data, CORT Furniture Rental & Retail Sales, Earthworks, Ferguson Facility Supply, Flooring Warehouse, Presto Maintenance Supply, Texas Southwest Floors and TXU Energy Multifamily Services Extreme CAS Course Monday, November 5 through Friday, November 9 8:30 a.m. to 5 p.m.

7 New Supplier Member Orientation Wednesday, November 7 3 p.m. Christian’s Tailgate Bar & Grill 2820 White Oak Drive, 77007 All new supplier members welcome. Contact Amanda at asherbondy@ haaonline.org for details.

8 Blue Star Program Thursday, November 8 7:30 a.m. to 4 p.m. The Blue Star Certification Program is a joint effort by the Houston Police Department and the Houston Apartment Association. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties. Register online at: www.houstontx.gov/police/ multi_family. Please direct questions to Officer Clark at: donna.clark@houstonpolice.org. Sponsored by The Lane Law Firm and Presto Maintenance Supply

Legislative Committee Meeting Thursday, November 8 3:30 p.m. The Westin Memorial City 945 Gessner Road, 77024 Board Meeting Thursday, November 8 4:30 p.m. to 6 p.m. The Westin Memorial City 945 Gessner Road, 77024 Sponsored by Poolsure Annual Business Meeting Thursday, November 8 6 p.m. to 8:30 p.m. The Westin Memorial City 945 Gessner Road, 77024 Join us as we honor recent National Apartment Association credential graduates and elect our association’s leadership for 2019. See Page 6 for details. Sponsored by CORT Furniture Rental & Retail Sales and Gemstar Construction Development

14 APPLE: Maintenance Session 3 – OSHA Compliance with Don Willard Wednesday, November 14 8:30 a.m. to noon See Page 22 for details. Sponsored by The Liberty Group Resident Relations Committee B Meeting Wednesday, November 14 2 p.m.

16 Holiday Luncheon: Brazoria County Friday, November 16 11:30 a.m. to 1 p.m. More information to come. Contact Lauren Turner at lturner@haaonline.org for details.

22-23 Thanksgiving Holiday Thursday and Friday, November 22-23 The HAA Offices will be closed in observance of the holiday.

27 Leasing 101 (day and a half) Tuesday, November 27 8:30 a.m. to 4 p.m. See Page 24 for details.

29 Fair Housing Seminar Thursday, November 29 8:30 a.m. to noon Sponsored by Best Plumbing and The Liberty Group Holiday Luncheon: Fort Bend Thursday, November 29 11:30 a.m. to 1 p.m. More information to come. Contact Lauren Turner at lturner@haaonline.org for details.

30 ACES Holiday Luncheon Friday, November 30 11:30 a.m. to 1:30 p.m. Location TBA Sponsored by Camp Construction Services and Texas Southwest Floors

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www.haaonline.org


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Please note that dates and times are subject to change. Check the calendars at www.haaonline.org for the most up-to-date information.

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org for an interactive calendar.

DECEMBER 3

6

7

13

CAPS: Client Services & Stakeholder Relations Monday, December 3 8:30 a.m. to 4 p.m. Sponsored by Earthworks Inc.

CAPS: Asset Evaluation Thursday, December 6 8:30 a.m. to 4 p.m. Sponsored by Redevelopment Services

CAPS: Talent Management Friday, December 7 1 p.m. to 4 p.m. Sponsored by ProMaxima Fitness

4

7

CAPS: Investment Management Tuesday, December 4 8:30 a.m. to 4 p.m. Sponsored by Fidus Construction Services

IROC Breakfast Friday, December 7 7:30 a.m. to 10 a.m. Sponsored by Texas Apartment Pool Services

HAAPAC Luncheon Tuesday, December 11 11:30 a.m. to 1 p.m. Contact Alpa at apatel@haaonline.org for details. Sponsored by ApartmentData.com

5

CAPS: Contemporary Issues in Multifamily Housing Friday, December 7 8:30 a.m. to 1 p.m.

HAA NEXT: Santa Bar Crawl Thursday, December 13 6:30 p.m. to 9 p.m. Location: TBD ‘Tis the season for holiday fun. Join HAA young professionals ages 35 and under for a FREE festive night out. Whether you make some new friends or reconnect with those you've missed all year, it's sure to be a memorable night you won't want to miss. More details are to come. Visit www.haaonline.org for updates. Sponsored by Earthworks Inc. and HD Supply

CAPS: Improving Asset Performance Wednesday, December 5 8:30 a.m. to 4 p.m. Sponsored by Presto Maintenance Supply Go Getters & Ambassador ONE Society Happy Hour Wednesday, December 5 3:30 p.m. to 5:30 p.m. Christian’s Tailgate Bar & Grill 2820 White Oak Drive, 77007 Contact Amanda at asherbondy@haaonline.org for details. Sponsored by AAA Plumbers and Hire Priority Staffing & Executive Search

Holiday Luncheon: Harris County Friday, December 7 11 a.m. to 1 p.m. Maggianno’s Little Italy 2019 Post Oak Blvd., 77056. Due to limited seating, this meeting is open only to on-site personnel. To RSVP, please contact Alpa at apatel@haaonline.org for details.

11

Houston Apartment Foundation Volunteer Appreciation Tuesday, December 11 5 p.m. to 7 p.m. Bowl and Barrel Houston 797 Sorella Court, 77024 By invitation only. HAA Executive Leadership Holiday Dinner Tuesday, December 11 7 p.m. to 9:30 p.m. Masraff’s 1753 Post Oak Blvd., 77056 By invitation only.

24-25, 31 Offices Closed Monday, December 24 through Tuesday, December 25 in observance of Christmas Eve and Christmas Day. The HAA offices will also be closed on Monday, December 31 in observance of New Year’s Eve.

Join the HAA Food Drive for people and pets HAA is asking all members to collect food, for both people and pets, to donate to

The Houston Food Bank has collection boxes available, or you can decorate your own box.

the Houston Food Bank and The Rescue

• Place a flier at each resident’s door or in

Bank. HAA held its first food drive in 1983,

your newsletter announcing that you will be

and the Houston Food Bank lists HAA as

collecting food during November.

one of the top 25 donors to the organiza-

• Visit your local grocery store and ask for a

tion. If your property or company plans on a

supply of paper bags that you can use to place

community effort this holiday season, why

at each apartment door asking residents to fill

not collect food for displaced residents and

the bag with nonperishable food for people

help us make HAA and the apartment

and pets.

industry the largest contributor in the city? Don’t forget our four-legged friends, too!

• Place a flier in the mailbox area announcing the food drive and where/how to donate.

Apartment managers, here are some ideas for collecting food on site: • Set up a collection box at the leasing office. www.haaonline.org

Please contact Susan Hinkley at 713-595-0313 or shinkley@haaonline.org to participate. November 2018

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Professional Development: APPLE Workshop Series

Grow your career with the right ideas, the best advice and go to the head of the class – Grab an APPLE!

ns a io s s e s l a n! u io id t a iv c d u d In e y t li a u q teal for s l a e r a , n o s r e p per

APPLE features some of the best nationallyacclaimed speakers in the industry. Annual Property Subscriptions are also available with unlimited attendance for all on-site property staff to all sessions at discounted prices: • Only $199 per year per property for properties with fewer than 200 units • Only $399 per year per property for properties with 200 to 350 units. • Only $450 per year per property for properties with more than 350 units.

Contact the HAA Education Department at education@haaonline.org or see more and register online at www.haaonline.org.

APPLE is sponsored by

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? r a n i m e s a d Nee re priced at only $50 Don’t miss the final session for 2018: MAINTENANCE

APPLE: Maintenance - Session 3 November 14 OSHA Compliance with Don Willard The Occupational Safety and Health Administration has rules and regulations that must be followed in the multifamily industry. This informative session will cover both employer and employee responsibilities when it comes to federal OSHA regulations. This session will cover: • The required OSHA blood borne pathogen training • Lock-out/tag-out standards for technicians • Job safety and health facts • OSHA required emergency preparedness for the workplace • Workplace hazards assessment and our responsibilities • Chemical hazards, storage, labeling and training requirements • Discontinued Material Safety Data Sheets and the new SDS training requirements • Hepatitis-B standard for kitchens, bathrooms and laundry rooms • Required emergency preparedness at the workplace • Hazard communications, recordkeeping and responsibilities • All the In-house training required by OSHA federal regulations • Personal Protection Equipment, federal requirements and training • OSHA Inspection procedures, priorities, our rights and responsibilities • Required OSHA recordkeeping, death or accident reporting procedures • Fire extinguishers, first aid kits, eyewash stations • Digging, ladders, electrical, torch requirements • OSHA electrical regulations

Take a bite out of th is ed opportunity and mak ucation e sure to budget for your property’s enrollment for 2019 today. Contac t the HAA Education Department at education@haaon line.org or register online at www.haaonline.o rg.

www.haaonline.org


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Leasing 101 An Introduction to Leasing and the Apartment Industry From Fair Housing and the TAA lease paperwork to today’s terminology and techniques, the industry’s most seasoned and dynamic instructors are on hand to educate students on the boundless potential that awaits those who choose the apartment management industry as their career. This course is intended as an introduction to the apartment industry for new leasing professionals, as well as those individuals looking to learn more about the industry as a career.

Know the Lease Class includes TAA Lease paperwork curriculum, brought to you by HAA Legal Counsel, Howard Bookstaff!

Topics covered include: • Greeting and qualifying the customer • Executing the lease contract • Telephone techniques and e-leasing • Overcoming objections and closing techniques • An overview of Fair Housing and more. Students who complete the course will receive a certificate, as well as a listing of HAA member management companies. Class Schedule: Day One: 8:30 a.m. to 9 a.m. – Registration and continental breakfast 9 a.m. to 4 p.m. – Program A complimentary lunch is provided.

For more i register, nformation and t www.ha visit us online a o a t educatio online.org or ema n@haaon i line.org l

Day Two: 8:30 a.m. to 9 a.m. – Registration and continental breakfast 9 a.m. to Noon – Program Program Cost: $65 for students paying in advance $75 for students who provide payment at the door Leasing 101 Course Dates: November 27-28

www.haaonline.org

November 2018 ABODE

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Education, continued from Page 19 due diligence process; Perform the necessary components of due diligence (or lead others in doing so), including physical inspections and analysis of a property’s operational, commercial and financial health; Report your findings to the property owner (or potential property owner), along with ramifications and recommended solutions; Manage the smooth transition of a property from one owner to another; Advise owners on the feasibility of new developments; Advise owners on renovation, disposition or refinancing of existing properties. IROC Breakfast Friday, December 7 7:30 a.m. to 10 a.m. Program fee: $25 per non-member Sponsored by Texas Apartment Pool Services The Independent Rental Owners' Connection (IROC) offers customized education and networking programs just for you! This month's topic: TBA

CAPS: Contemporary Issues in Multifamily Housing Friday, December 7 8:30 a.m. to 1 p.m. Be familiar with the current issues affecting multifamily housing property management. CAPS: Talent Management Friday, December 7 1 p.m. to 4 p.m. Sponsored by ProMaxima Fitness Maintain open and productive communication with on-site teams, even when they are geographically distant from you; Manage team members who may have more expertise than you do; Understand the role you play in retaining valuable, high-performing team members. Ensure that your site team recruits qualified candidates in a legally compliant manner. Ensure that your site team members: Are sufficiently trained and integrated into the team; Function well as a team; Receive the mentoring, coaching, and feedback they need to grow as professionals; Are treated in a manner that is both fair and dignified should discipline or separation become necessary; Manage site teams during a property sale, whether

you are on the seller’s side or the buyer’s side. HAA NEXT: Santa Bar Crawl Thursday, December 13 6:30 p.m. to 9 p.m. Location: TBD Sponsored by Earthworks Inc. and HD Supply ‘Tis the season for holiday fun. Join HAA young professionals ages 35 and under for a FREE festive night out. Whether you make some new friends or reconnect with those you've missed all year, it's sure to be a memorable night you won't want to miss. More details are to come. Visit www.haaonline.org for updates.

No credit card or HAA login? No problem! We do not accept registrations over the phone. However, if you do not have access to a credit card, just use our “Express Registration” page (no login required) at www.haaonline.org/expresregistration. This simple form generates an email to us with your registration request. This is a binding transaction, and all cancellation policies still apply. NOTE: For your own individual HAA login ID and password, please email us at ebreg@haaonline.org.

GO EXTREME with the Extreme CAM Program The Certified Apartment Manager designation is already exceptional. Presented in a supercharged format, Extreme CAM accelerates the education process and allows you to attain the Certified Apartment Manager designation on a schedule that works best for you. (Recommended for experienced managers only.)

Extreme CAM Course Schedule Fall Schedule: Classes are held during the work week only: November 5-9 9 a.m. to 5 p.m. Program Cost: $1,050, pre-registration required Classes sell out – register early! Proctored exam dates to be announced throughout 2017

Register online today at www.haaonline.org or call 713-595-0300 for details. 24

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www.haaonline.org


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2019

THE HOUSTON APARTMENT ASSOCIATION CORDIALLY INVITES YOU TO CELEBRATE THE INSTALLATION OF

2019 PRESIDENT STARLA TURNBO, OFFICERS, BOARD OF DIRECTORS AND PRODUCT SERVICE COUNCIL OFFICERS

Installation New Year

&

Gala

Presented by

Premier Sponsors CENTURY A/C SUPPLY CORT FURNITURE RENTAL & RETAIL SALES CRESTMARK CONSTRUCTION SERVICES MAINTENANCE SUPPLY HEADQUARTERS

SATURDAY, JANUARY 12, 2019 • 7 P.M. TO 11:30 P.M. • THE POST OAK HOTEL • 1600 WEST LOOP SOUTH • FORMAL ATTIRE WWW.HAAONLINE.ORG/GALA


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Industry Update from the NATIONAL APARTMENT ASSOCIATION and the NATIONAL MULTIHOUSING COUNCIL

BETTER WITH BACON Everything’s better with bacon: except kitchen sink pipes.

THIS MUCH WE KNOW: Many people like bacon. But when cooking it at home, a lot will pour the bacon grease down the drain. When apartment residents’ sinks clog and the coagulation of grease is the culprit, how should the maintenance team and management team handle it? Answers vary. The majority who spoke to this topic say that the apartment community will not charge firstoffending residents for the repair cost, which ranges from $35 to $180 per incident, if it involved a plumbers’ services. Instead, residents typically are given a warning and are told if it happens again, they will be charged for the subsequent work. That “promise” or “threat” seems to be an effective preventive step, the group says. There are exceptions. At a Darby Develop apartment community in Charleston, S.C., a resident’s kitchen sink backed up on a two occasions. Grease and coffee grounds were found in the P-trap (or Jbend), which, as an aside, also caused dishwasher problems. Ugh. “Our property manager sent a letter alerting him he would be charged if it occurred again,” Victoria Cowart, CPM, Vice President, Darby Development, says. “It did occur again, and our maintenance supervisor took pictures of the Ptrap when he took it apart, again finding grease and coffee grounds. At this point, we certainly billed the resident. The cost was fairly negligible (approximately $35) and this problem has now not occurred again.” Who’s at Fault? The true challenge for apartment operators is proving that the resident was at fault. “How are you going to show that the pipes weren’t already clogged a bit when they moved in?” Paul Rhodes, CAMT, NAA Education Institute, says. “It’s just not a good policy to charge them to fix it, and I don’t know of any who do. If residents have a ‘fear’ that they might be charged for repairs, then it could deter them from putting in service requests for most anything. If that’s the case, then problems might turn into true nightmares for the property. The

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fix becomes even more expensive because the resident let it linger, and in the end – no matter what the issue is -- the operator can’t necessarily prove it was the residents’ fault.” Ian Mattingly, LumaCorp, Dallas, says, “In my experience, and in my organization, unless the clog is a toy or personal item that can be easily traced, or very clearly in the stack belonging to a specific unit, most companies wouldn’t charge for addressing these kinds of issues. We do weigh the risk of poor resident reporting against some of these charges, but because of our aggressive preventative maintenance program, that risk is mostly mitigated.” Linda Page, CPM®, ARM®, Senior Business Manager, Stewart’s Ferry Apartments, Fogelman, Nashville, works at a 30-yearold community. “We charge for damages that the resident created such as holes in drywall, broken doors, damage from leaks that they failed to report, pet damage (of course), broken blinds, etc.,” she says. “I would not charge for grease clogged lines because my property is 30 years old and there is no way to determine if it wasn’t the result of grease build-up from years of use.” Apartment operator Mary Gwyn, CPM, Chief Innovator, Apartment Dynamics, High Point, N.C., says she recently taught a local Maintenance for Managers class and no one said that they were charging for repairs such as that. “These were all North Carolina folks, and in North Carolina, doing so could require a change in our lease language,” Gwyn says. “Broken blinds visible from outside are about the only thing I can see managers charging the residents for while in-lease. For bacon grease, I think most people would snake out the line, ask them not to do it again and move on. A comparable problem is when something that shouldn’t be in the toilet causes a clog – a kid’s toy, a diaper, etc. For that, we fuss and fix for free!” Check Your Policy Darby Development is pondering a policy to address these types of backups. “The $35 charge described above to clear the line is the least of our worries,” Cowart says. “The headache truly comes when the build-up

accumulates to the point that we have a backup of either gray water or black water—and then we are dealing with mitigation challenges and costs.” Cowart says her team is “going through our memories and records of line clearing payments to come up with a list of repeat problem areas in our communities where grease build up has caused clearing on more than one occasion. The building(s) served by that line, those lines, will all (in one relatively short span of a week or two) have their P-traps cleaned. “We will also take the step of cleaning P-traps on our turns, to ensure we are always presenting every resident with a clean P-trap where someone else’s bad habits don’t cause them to be billed for something they had no part in. Lastly, as we move this policy forward—assuming we deploy it—when we encounter a problem in a main line, we will inspect the P-traps in the apartment units feeding that line and bill them, accordingly.” Cowart says this policy isn’t aimed at the cost of maintenance techs’ time or Roto-Rooter type services, “although it goes without saying that our owners should not be incurring the costs of these services,” Cowart says. “It is aimed, more importantly, at the goal of preventing those costly and inconvenient backups where the mitigation can run into the thousands of dollars and where our residents are considerably inconvenienced at best and harmed at worst.” – Paul R. Bergeron III Nationwide Marijuana Legislative Update The legalization of marijuana is spreading rapidly throughout the United States, both for recreational and medical use. Several states will be dealing with the issue either legislatively or at the ballot box in the upcoming year. Oklahoma joins 30 other states and the District of Columbia in legalizing marijuana in some form. The initiated state statute in “The Sooner State” passed 57 percent to 43 percent, in the June 26 primary election. According to Oklahoma’s State Question 788 (SQ 788), medical marijuana license holders are legally allowed to possess up to three ounces of marijuana on their person; six mature plants; www.haaonline.org


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six seedling plants; one ounce of concentrated marijuana; seventy-two ounces of edible marijuana; and up to eight ounces of marijuana in their residence. The Oklahoma State Department of Health was responsible for establishing emergency rules to regulate SQ 788. The rules, approved by Governor Mary Fallin on July 11, 2018, left home cultivation untouched from the initiated statute. These rules are temporary, subject to negotiation and will be finalized later. Currently, in SQ 788, patients are permitted to cultivate up to twelve plants (six mature, six seedling plants) in their home. This includes rental property. Such a policy may pose a major health hazard in multifamily properties. Research shows that growing marijuana indoors increases the level of mold spores to ten times the amount found in outdoor samples. Some states have tackled this issue by including specific wording in their laws to protect owners against the risk of home cultivation and the nuisance of marijuana in a smoking form. In states such as Alaska, Maine and New Mexico, for example, residents that are patients must receive written permission from the owner before home cultivation is allowed. Additionally, owners in Arkansas are permitted to prohibit residents who are qualifying patients from smoking marijuana on leased property. This does not, however, restrict the patient from consuming marijuana in other forms, such as edibles or vaporization. It is crucial to note that while marijuana legalization continues to spread, it remains classified as a Schedule 1 drug under federal law, as listed in the Controlled Substance Act (CSA). This is critical if you own a property that receives federal funding. Oklahoma, in addition to a few states, such as Arizona, permits owners to refuse to lease to a qualifying patient if doing so would cause the owner “to lose a monetary or licensing related benefit under federal law or regulation.” The Department of Housing and Urban Development released a memo in 2014 specifying that owners of federally funded properties must “deny admission to any household with a member who the owner determines is, at the time of application for admission, illegally using a controlled substance as that term is defined by the CSA” as required by the Quality Housing and Work Responsibility Act of 1998. Marijuana will remain a growing issue for NAA in the upcoming years as more states weigh the costs and benefits of legalization. To better assist our affiliates, NAA is in the process of creating additional resources for members to reference, should this issue catch fire in your area. We will notify members as these resources become available. – Jodie Applewhite www.haaonline.org

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On the Road with HAA Pearland Region Onsite-Goes-Offsite Thursday, September 13 at the Bombshells – Pearland Sponsored by 1 ApartmentData.com This was a great event for area apartment property personnel to get to know one another. We hope to see you at our next outlying event. Contact Outreach at outreach@ haaonline.org to be added to the email list.

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HAA IS REACHING OUT to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact Outreach Manager Lauren Turner at lturner@haaonline.org to sign up for these FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Want to host an event? We are looking for member properties to host a Region Meeting. Contact lturner@haaonline.org. 28

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On the Road with HAA Lake Jackson Region Onsite-Goes-Offsite Thursday, September 20 at Wurst Haus – Lake Jackson Sponsored by 1 Apartments.com Everyone had a great time mixing and mingling at this happy hour for area multifamily personnel. Interested in the next outlying event? Contact Outreach at outreach@haaonline.org to be added to the email list.

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Forty Under 40 Reception Sponsored by Excellence Sponsors 1 AAA Plumbers and 2 FSI Construction Inc. and Signature Sponsor 5 Gemstar Construction Development HAA honored our industry's elite young professionals, the Forty Under 40 Class of 2018, at Prohibition Supperclub & Bar in the heart of downtown. In Roaring ‘20 style, the honorees celebrated with Golden Era flappers, aerial shows by the Prohibition Moonlight Dolls and plenty of speakeasy cocktails and bites.

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Forty Under 40 Reception

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MORGAN TAYLOR, HAA Staff Photos by MARK HIEBERT, Hiebert Photography Compiled by

with some photos supplied by honorees

Meet the Houston Apartment Association’s second class Forty Under 40 honorees. These top young professionals were selected from a group of 184 nominations. A panel of judges in the association’s leadership scored honorees based on career achievements and success, local community and association involvement and leadership qualities.

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AGARWAL

ARRINGTON

SWAPNIL AGARWAL Founder & Managing Principal Nitya Capital & Karya Property Management Swapnil Agarwal is responsible for strategic planning, investment decisions and overseeing all aspects of the company’s operations. Agarwal has over 14 years of financial and investment experience with over eight years of experience in real estate globally. In 2013, Agarwal closed on his first property, a class C apartment community in Southwest Houston. Since then, the company has accumulated $1.5 billion in total assets and owns and manages more than 14,500 units throughout Texas. The company employs more than 500 people, and it returns over 30 percent annually to shareholders. Currently, Agarwal is the CEO and managing partner for Nitya Capital and Karya Property Management. Last year, the Indo-American Chamber of Commerce of Greater Houston honored Agarwal for his achievements and named him the Young Entrepreneur of the Year. He was also named the Entrepreneur of the Year in the Banking and Capital Markets category for the Houston and Gulf Coast Region last year by EY. Agarwal actively supports several charitable organizations, such as Magic Bus and Pratham as well as two schools in India, and Nitya Capital contributed $15,000 to Hurricane Harvey relief funds. “In many ways exceeding the challenging requirements and expectations for this award, Mr. Agarwal’s ambitions, intelligence and accomplishments compliment precisely the stellar community of past recipients and make him highly deserving of the honor and opportunity bestowed by this year’s Forty Under 40 award,” – Michael Thompson, Executive Vice President, CBRE Capital Markets of Texas, LP

KRISTEN ARRINGTON Community Manager Greystar “Kristen has been with Greystar for 13 years, and I’ve had the opportunity to watch her soar! As a community manager, she led a successful disposition where she was recognized by the www.haaonline.org

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client for her excellence in operations. … Kristen is dedicated to her career and professionalism ... She was awarded with the Greystar Community the Pillar of Excellence for Operational Excellence last year and the Manager of the Year award in 2015. Her accomplishments led to her receiving a coveted high-rise lease-up assignment where she has demonstrated her talent, leadership and dedication. In addition to her commitment to her career, she makes time to volunteer monthly at Friends4Life, a no-kill animal shelter,” – Michelle Pawelek, Senior Director, Greystar. “She (Arrington) is currently at a high-rise, and I have always been her cheerleader and love seeing her grow in her career. She has always been a top-performer within Greystar and is dedicated to her teams and clients. She is a perfectionist who loves a new challenge and has consistently surpassed goals and pushes herself to the next level,” – Kimberly LeBlanc, Director of Real Estate, Greystar.

JOHN BORIACK, IROP President Veritas Equity Management “I’ve had the pleasure to work with John for going on seven years … John is one of the most honest and hardworking individuals I know. He always puts his family and employees (as) number one. I’ve learned that bringing families together within his communities is very important to him,” – Kyle Smith, Guardian Construction/Holcomb Smith LLC. “John Boriack has the rare combination of intelligence, drive, skill and integrity that few men muster. … He has shown himself to be adept at a remarkably young age in identifying and correcting the weaknesses of the multifamily business he has acquired, thereby adding millions of dollars in value to those projects. His commitment to renovating these assets has contributed to a better life for his residents and his employees, and (he) has positively impacted the communities and business owners near his properties. John has the technical skills to deeply understand financial statements, operations

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reports, human resources issues and renovation requirements. … His obvious trustworthiness and aggressive work ethic cause him to build his investor base by referrals … because of the confidence he inspires in people … John is the rare person who achieves success in such a clam, friendly manner that he makes it look easy! I am excited to see what tomorrow holds for John, as he and his team build a world class organization and provide better housing to middle- and lowerincome families who need it. It is my privilege to call him my friend,” – Trey Stone, President, Guardian Equity Management LLC.

MARIVEL BOWNDS, CAS Regional Sales Manager Valet Living “Since 2011, Marivel has made many significant leadership contributions to the association, including her service on the Houston Apartment Association Product Service Council. Her dedication, commitment and poise are just a few of her top attributes that make her a leader within the PSC and our association. A few highlights of her contributions to the association include: cochairing the HAA Sports Challenge in 2016 and 2017; contributing to the 2016 HAA Food Drive; 2017 Member Recruitment Drive (Go-Getter Club); and serving as the co-captain for the Ambassador ONE Society for five years, mentoring many new members to acclimate them to HAA. As a supplier partner for Greystar, Marivel acts with extreme professionalism and is like a member of our extended family. “Every year without fail, she volunteers for our annual St. Jude’s Walk and encourages all of her team members to participate as well. This is just one small example of her dedication to the community and her customers,” – Christy Rodriguez, Director of Real Estate, Greystar. “She is a manager I never have to worry about. She is fundamentally grounded, loyal and you can always count on her. I have always admired Marivel’s commitment and time she invests in the Houston Apartment Association,” – Marlo Simmons, Regional Vice President, Valet Living. November 2018

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ALISHA CAIN, CAM Community Manager Greystar “Houston House Apartments … has been in my portfolio since 2014. I have had several managers attempt to turn this asset in a positive direction and no one has been successful until Alisha accepted this position,” – Jennifer Gaytan, Regional Property Manager, Greystar. “I have had the pleasure of working with Alisha for over four years. … Her current community, (is) a 31-story high-rise building constructed in 1965 ... The occupancy when she assumed her current manager role was less than 88 percent occupied. In less than four months, the occupancy was stabilized at 95 percent. This was just in time for the property to begin a nine month, multi-million-dollar renovation of the eight-story garage. The renovation required hundreds of resident vehicles to be displaced throughout the construction. Under Alisha’s leadership, the occupancy maintained a stabilized occupancy of 95 percent with no loss to rents in place. … Alisha’s leadership skills have grown exponentially in the past three years as she has assumed each new community manager role. She has grown into a servant leader to her teams,” – Kelly Suess, Director of Real Estate, Greystar. “Alisha’s professional demeanor and calming influence on her team and the ownership group have provided all of us with an unprecedented level of comfort during her leadership period,” – Michael Roos, Managing Director of Asset Management, ColRich.

MELISSA COLIN Director of Training Michael Stevens Interests “I have known Melissa … since she was hired as an on-site manager for Michael Stevens Interests in 2004. In addition to marketing and accounting acumen, she demonstrated outstanding managerial skills and maturity. This was noteworthy for someone who was only in their early twenties at the time. Recognition of her abilities led to her promotion of overseeing the operations of three properties in Stafford and

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Rosenberg. She also assisted the other regional supervisors with training of new employees, and she was so exceptional in that role that she was promoted to the position of director of training. Colin has been honored with company awards over the years, and she is a valued employee. … Colin believes in leading by example. She does not just talk the talk, she does the right thing, even when it isn’t the easy thing to do. Her honesty and commitment to the company and its goals are well-known by her coworkers and the company owner. I see Melissa as one of the industry leaders of the future,” – Eileen Subinsky, Vice President, Michael Stevens Interests. DEBORAH DEROUEN, CAS Regional Sales Executive Zumper “Who doesn’t know Deb? She is one of the Houston Apartment Association’s most dedicated volunteers! She serves on multiple committees, including Expo, Ambassador ONE Society and the Product Service Council. Her peers enjoy and respect her as evident in her four nominations for Supplier of the Year. She has 19 years of experience in the apartment industry and has been recognized as a top performer at many of her employers,” – Michelle Pawelek, Senior Director, Greystar. “She (DeRouen) has a unique quality about her that makes everyone around her feel special, important and encouraged to take their careers to higher levels. She gives her all in everything that she is involved in, and she is admired by our management partners and suppliers alike. She is responsible for making many, many, many introductions for suppliers and our management partners that have resulted in new business and personal relationships that have only made our industry stronger. Deborah is a one of a kind lady, and I am confident that I can speak for just about everyone who serves with her when I say she has the health and success of our industry and its members in mind with every conversation and interaction she has,” – Laura Lestus, Regional Manager, The Liberty Group.

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BRIAN FEBBO, CAS Vice President FSI Construction Prior to FSI Construction, Brian Febbo worked for Hamilton-Steele where he climbed the ranks from sales representative to business development manager. For two years in a row, his team saw a 30 percent year over year growth in sales. He joined FSI Construction in 2015 as a vice president, and it was with FSI Construction where he became involved with HAA, the Texas Apartment Association and the National Apartment Association. “Brian has demonstrated leadership within our firm and also mentors a number of industry professionals, often providing career and network guidance. Brian has a passion for the industry as a whole and is committed to the community and growth of our association,” – Tony Whitaker, Founder, President & CEO, FSI Construction and FSI Foundation Specialists. “I have had the pleasure of working with Brian in the industry for many years. He is always reliable and leads his team with great ethics and leadership. He has proven on many occasions that he will go above and beyond for his customers to ensure the job gets done at the highest quality,” – Brenda Crawford, Vice President of Asset Management, Oro Capital Advisors. MARITZA GARCIA Community Manager Greystar “… Martiza and I have worked together at Greystar for 14 years where I started out as her assistant manager. Maritza is an impressive leader who brings out the best in everyone she works with as she is not only committed to her own personal growth and progress but she mentors and inspires everyone on her team to do the same. Under her direct leadership, six assistant managers have been promoted to community managers, including myself. With her 18 years of extensive knowledge, she is recognized as a peer mentor and the point person for all Greystar managers,” – Saleemah Butler, Regional Property Manager, Greystar Real Estate Partners. www.haaonline.org


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JENNIFER GAYTAN, CAPS Regional Property Manager Greystar Jennifer Gaytan has been with Greystar for seven years where she has been responsible for anywhere from six to eight communities at any given time. In just the last five years, Gaytan repositioned several communities, supervised $4 million renovations, directed two lease-down communities and managed three lease-up assets. Gaytan is a Certified Apartment Portfolio Supervisor credential holder, and she has won a number of accolades from Greystar for her performance. “Jennifer is quite a superstar, and prior to working with her directly, I didn’t know the depth of her work ethic, integrity, drive, passion and most of all selflessness,” – Kelly Suess, Director of Real Estate, Greystar. “Over the course of my 30-plus-year real estate career, there are only a handful of individuals I have had the opportunity to work with, who I can say has shown the leadership and management skills required by the situation presented. Jennifer is one such person,” – Michael Roos, Managing Director of Asset Management, ColRich.

KEVIN GOODNIGHT General Manager Redi Carpet “He (Goodnight) has always led by example in all aspects of his life. He is the epitome of customer service, has a work ethic second to none and shows the type of character that everyone should strive for professionally and personally,” – Jimmy Stevens, Sales Manager, Redi Carpet. “Kevin is one of the best managers that I have ever worked with. He is very motivated and full of energy, extremely positive and makes work fun, but is very professional,” – Jaime Castillo, Account Manager, Redi Carpet. “Kevin has been in the apartment industry for five and a half years, although he has been in the flooring business for 14 years. … He is the youngest general manager for his company (out of 25 general managers nationally), with Houston

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being their largest branch. … Kevin leads and manages 35 people in an extremely fast paced, cut throat and competitive environment. He is known both internally at Redi and within our industry as a professional leader,” – Michelle Pawelek, Senior Director, Greystar.

MANU GUPTA Managing Director Indus Management Group “Manu’s colleagues all have the same message of how they consider it to be a privilege to work with the Guptas and their company. It is a true testament to their leadership and character. After I heard how much they are involved in their community, I knew right away that Manu and his family give back tremendously. Manu is the vice president of the Alka and Ajay Gupta Foundation, which focuses on education, healthcare and the needs of (children in) the Houston community. … To add to that, Manu and his company regularly work with Texas Children’s Hospital to provide mobile clinics to their sites to help screen and immunize children. … Manu’s passion is to unite people. I truly know that by being around him. An example of that is being part of India House Houston where Manu serves as the secretary of the executive board,” – Israel Garza III, CAS, Maintenance Supply Headquarters. “Manu has been able to bring his experiential acumen to the workplace to help tackle several gaps in the organization’s operational framework. … He has spent a great deal of time honing his abilities at both the property leasing offices and the corporate office, resulting in a unique and robust combination of skillsets required for high quality property management,” – Kovid Gupta, Director of Investor Relations, Indus Management Group.

GERSON HECHAVERRIA Lead Maintenance Technician SMI Realty Management “During my years in the apartment industry, I have never encountered someone like Gerson Hechavarria. Gerson is the youngest lead maintenance at SMI Realty Management. He began his

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career with SMI six years (ago) as a porter, and through hard work, dedication and years, he moved his way up to lead maintenance. Gerson has a unique way of problem-solving, and he makes it his priority to keep all of our residents happy. Other than his creativity and his passion for this work, Gerson is also the kindest person ever. He is always putting the needs of others ahead of his. During the worst storm in Houston history, Hurricane Harvey, … Gerson made his journey over (to) the Meyerland area … He helped residents remove sheetrock, furniture, insulation, carpet and anything else that was damaged. … Gerson is one of the most passionate and devoted people I have ever known,” – Vanessa Fernandez, Community Manager, SMI Realty Management.

FRANCISCO HERNANDEZ Maintenance Supervisor Veritas Equity Management “I have worked with Francisco since 2012, and I am proud to call him my colleague and friend. Francisco is the lifeblood behind all the on-site management teams at Veritas Equity Management, and he is seen as a leader by all of our team members. … Francisco never works alone, and he always has a younger or less experienced maintenance technician with him who he is teaching and training to grow to the next level. … He cannot walk by someone else doing a job without stopping to pitch in, and he routinely works overtime hours without recording them on his timesheet and getting paid for it. He is a servant leader and an invaluable member of our team,” – John Boriack, President, Veritas Equity Management. “I can truly say that I have never seen dedication like Francisco’s. He is always ready and willing to help the team and the company at moment’s notice. He really is such an important part of the team and absolutely deserves to be recognized as one of the best in the industry,” – Brityn Maddox, Administrative Support Professional, Veritas Equity Management.

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JEFFERY HOPE Senior Community Manager Greystar During his time managing the sale of The Rice Apartments, a historic Downtown Houston building, Jeffery Hope completed nearly 50 investor tours. After the sale of The Rice, Hope was offered a position with Greystar. Greystar handed Hope several assets of which Hope had a lot of success with, leading him to win Greystar’s 2016 Managing Directors Award for outstanding performance. “Jeffery is a volunteer at our church and community center. At our church, he has served as a life group leader for eight years. He mentors and coaches men in character building, responsibility and helping them to make wise choices for their futures. … He has been a vital part of helping individuals and families learn about budgeting, getting out of debt, planning for retirement and saving for their children’s college. … Jeffery not only headed up an area but he helped to ensure its success by demonstrating good leadership abilities,” – Timothy Ennis, Senior Pastor, Pursuit Church. “During his four-year tenure at Greystar, Jeffery has stood apart from the rest, and (he has) gained the trust and respect from both his subordinates, peers, regional managers and directors. Jeffery has grown significantly in his career as community manager, proving to be a rising star within our firm,” – Darla Tinnerman, Regional Property Manager, Greystar.

CRYSTAL JACKSON, CAM, CAPS Portfolio Director The Dinerstein Companies Crystal Jackson has over 15 years of experience in the multifamily industry, working for both third party and owner management business companies. This past year, Jackson graduated from the Houston Apartment Association’s prestigious, yearlong Leadership Lyceum course. Jackson’s leadership has commanded promotions for 14 of her employees over the course of five years. “I have known Crystal for a while through HAA, and when we had a portfolio director position come open, I knew she was a perfect for us at TDC. She successfully oversees our stabilized and new construction leaseup properties in Houston, our lease-up in Austin and even recently opened our newest property on Music Row in Nashville, Tennessee. With over 30 employees and almost 2,000 units in her portfolio in three different markets ranging from mid-rise, high-rise, new construction, renovations/rehabs, she can do it all. … She is so well-respected among her peers and suppliers within the industry,” – Clay Hicks, President, The Dinerstein Companies Management. “I’ve have had the pleasure of working with Crystal with two separate management companies. In speaking with other management companies, they have made mention of their hope to have someone like Crystal on their team. That says a lot about her, about her work ethic and the fantastic reputation she has in our industry. I truly believe the best days are ahead of her,” – Israel Garza III, CAS, National Account Manager, Maintenance Supply Headquarters.

ERICA JANKE Regional Marketing Manager Greystar “As a professional, Erica is one of those surging industry experts whose wide-ranging experience is invaluable. She is widely seen as a Houston goto on all things marketing, which is now a primary part of the operations of apartments. Erica has supported one of our most high-profile portfolios in Houston, consisting of 11 lease-ups and clients like Hines, Trammell Crow Residential, JPI, Mill Creek Residential, Blackrock, Thor Equities, www.haaonline.org

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Caydon and Leon Capital. … Erica serves as a manager for our marketing group at Greystar, and is an internal leader within our office. She is a solution provider and works hard to stay in front of industry trends, all of which positions her for great success with new and existing business,” – Carina Bryars, Director of Marketing, Central South, Greystar. “Erica is a go-getter and one of our top marketing sales professionals in our city office. She frequently partners with our client services team to ensure that Greystar is a front runner on new business pitches. Her knowledge of the latest and greatest technologies balanced with her extensive digital media background make her a force

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to be reckoned with,” – Christy Rodriguez, Director of Real Estate, Greystar.

GABBRIELLE KIMBALL Property Manager Francis Property Management “In Gabby’s tenure with Francis, she has demonstrated flexibility, commitment, eagerness to learn and grow while maintaining her immediate role and respective responsibilities. Gabby’s determination to rise to the needs of our company, community and residents was commendable and essential to first response relief efforts during Hurricane Harvey. … Her demonstration of persistence, problem solving

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and leadership resulted in her being promoted to property manager of the flood affected property, where she has jumped right in on the fast track of learning rebuild and lease-up skills and requirements as well as acclimating to a new position. … She serves on our company’s chosen charity’s, Grateful Americans, committee, while participating in countless HAA and TAA hosted events … In her community, with her family she works with an orphanage to provide Christmas presents and meals during the holidays, works the Houston Food Bank’s annual Food Drive, is active with the Star of Hope woman and children and serves Thanksgiving meals annually at the George R. Brown and St.

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Cecilia Catholic Church. Gabby exemplifies what it takes to give back and push forward along with being passionately determined,” – Shelley Zepeda, CAPS, Operations Manager, Francis Property Management.

KRISTIN KROHN Senior Community Manager Greystar “Greystar has numerous talented community managers within its ranks but Kristin stands above the rest in numerous ways, and she represents the future generation of leaders within the company. She is an astute operations manager, and she has proven her skills over the years on numerous types of assets with a multitude of challenges. In every case, she has been successful and in doing so has built a reputation of excellence within Greystar. … Looking forward, the sky is the limit for Kristin at Greystar, as she will ultimately become a regional portfolio manager and continue her growth within the company,” – Mack Armstrong, Senior Managing Director, Greystar. “As a professional, Kristin is one of the most knowledgeable, innovative and motivating team leaders I have had the opportunity to work with. She works closely with our development and construction divisions on these high-profile assets before they open to position herself and build a team for a successful lease-up. She has become a true standout within our organization and is a peer coach to others,” – Carina Bryars, Director of Marketing, Greystar.

TOMMY LE Investment Officer Allied Orion Group “Tommy joined as a development associate in July 2014, and quickly became an investment officer last year. He is hardworking and an honest person who takes his work very seriously. His perseverance is amazing, and everyone enjoys working with him. Moreover, he is a source of inspiration for other employees who want to get the best out of their job duties. He is a tireless

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worker, and on many occasions, he has worked overtime to complete a project in the promised time period,” – Paul Riley, President, Construction Division, Allied Orion Group. “Tommy and I worked together in the Multifamily Capital Markets group at Cushman & Wakefield for two years before his move into multifamily development at Allied Orion. During our tenure at C&W, our team represented various property owners in over $2 billion of valuations and multifamily transactions. … Tommy continually proved to be an important part of the team’s success and growth. … Our clients trusted Tommy, and he represented their interests very well in every instance. In addition to his professional accomplishments, Tommy contributes to society as an active member of the Urban Land Institute and is an active member of the Big Brothers Big Sisters of Houston since 2010,” – Jacob Saour, Director of Investments, Cortland Partners.

SHARISE LINSON Real Estate Associate Greystar “Sharise is trustworthy and honest, (and she) always stays true to her ethics and principles. At all times, she presents herself in a positive manner with a winning attitude and has positive interactions with everyone. She genuinely considers the thoughts and needs of others, and (she) values individual differences. She takes responsibility and accepts ownership for her actions and/or results, holding others to the same standard,” – Irene Winebarger, Director of Real Estate, Greystar. “I have known Sharise personally for more than nine years. We worked together when we were both with Flournoy Properties, where she had to come in and tackle an array of challenging issues that affected her property and our company. … She sets clear expectations, is focused on a firm return on investment for her owners and allows you to execute successfully because the proper upfront planning was put in place. … There are business and heart in her

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decisions, which is a wonderful and rare combination of leadership. Sharise is a creative and original thinker. Her logic and methods are wellthought-out. … (She) is a very likeable and ambitious person. From the day I met her, I was impressed at how quickly she rose through the company and elevated it at the same time,” – Shawna Lipp, CAPS, CAM, Regional Manager, Banner Property Management.

ROSI IBEL MARTINEZ, CAM Property Supervisor Centra Partners “Rosi is our go-to person responsible for training. She’s our Resman expert; she’s on our due diligence and take-over-team and oversees a small portfolio. She is a true over achiever. She is always the last one out of the office and is always willing to help those in need. … I’m her biggest fan,” – Tina Cavaco, CAPS, Executive Vice President, Centra Partners. “Rosi has been my right hand for 10-plus years. … She is dedicated, trustworthy and one of the hardest workers I have ever had the pleasure of working with. … The word ‘no’ is not in her vocabulary; she always goes above and beyond; she always offers assistance to anyone who may need it; and she has a great relationship with all levels of employees in our company from housekeepers to corporate executives. Rosi displays all the traits of a true professional. She keeps her commitments; she is kind, yet firm when needed; she is always aware of people’s feelings regardless of position, and never treats anyone with (anything) less than respect; … she has the highest integrity; and excellent ethics both professionally and personally,” – Connie Catello, ARM, COS, Vice President of Operations.

AMBER MCCOY, CAM, CAPS Portfolio Director The Dinerstein Companies “I have known Amber for almost 10 years now. I met her when she was one of our top property managers at Greystar. It has been gratifying to watch her grow throughout her career to now

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one of our most dependable portfolio directors at The Dinerstein Companies. Amber has been with TDC for six years, and through that time she has accomplished many things I am proud of her for … As a veteran in her role, Amber is looked to as a mentor and leader with our management team,” – Clay Hicks, President, The Dinerstein Companies. “The opportunity to work alongside and witness Amber’s continued growth has been nothing short of awe inspiring. Modestly, Amber’s brilliance can be enjoyed by anyone and has been a beacon of light for me and many others. … It remains evident in all her endeavors that she is passionate about the sustainability of the

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multifamily industry. Throughout her career, Amber has accumulated a wealth of knowledge. Moreover, she eagerly shares her knowledge and insight with others. She embodies qualities her colleagues, including myself, strive to attain,” – Jimmie Malone, The Dinerstein Companies. “I have had the pleasure of knowing Amber for more than ten years as an employee and a friend … She is dedicated to her teams and strives for perfection in all that she does. Amber consistently surpassed her goals and was always eager to take on new challenges to improve her skills for advancement,” – Kimberly LeBlanc, Director of Real Estate, Greystar.

SAVOIE BRITTANY MCDOWELL, NALP Director of Learning and Talent Lincoln Property Company “I have had the pleasure of working with her (McDowell) for over five years at Lincoln Property Company. … Her truest passion is people, and she is inspired when she is motivating people and watching their growth. … Brittany is on the cutting edge of trends in our industry. She recognizes the challenges in training and on-site practices and seeks new ways to do things. She has been a leader at Lincoln in changing the training program from a singular online method to a blended approach that includes one-toone scheduled mentoring (coined the term

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‘Navigators’), online courses, small group classroom sessions, on-site tutorials and excellent reading tools … She has a passion for leadership, and her plan for 2019 is to focus on strengthening the leadership team at Lincoln in Houston along with supporting the growth our company will see in the coming years,” – Marsha Baker, CPM, CAPS, Regional Property Manager, The Lincoln Property Company.

WHITNEY MOORE Regional Supervisor Allied Orion Group “It’s ironic that Whitney is actually under 30 and has accomplished so much in our industry at such a young age. I see her as a future leader in our business, and her competitive nature will help this association grow and prosper for decades to come. … She mentors others well and sees it as her legacy to keep teaching others as she was taught,” – Carol Andrews, National Sales Director, Realtor.com. “Just a year after we opened in 2007, we met Whitney at Plantation Apartments in The Woodlands, a Class A property managed by Capstone Management. Whitney was a very inquisitive and engaged leasing agent, with a positive attitude throughout her career. Whitney was a very active employee, participating in meeting the residents’ needs through great compassion and understanding. She always contributed insightfully and took the questions and concerns of the residents to heart. She always demonstrated support and inclusiveness to others and always listened thoughtfully to the contribution of her fellow employees and supervisor. I was consistently impressed by Whitney’s work ethic, her ability and intelligence. To bear witness of her career growth has been inspiring to say the least. She demonstrates all the qualities, proficiency and professionalism that exceeds any of my expectations as a vendor,” – Josh Price, Contemporary Concierge.

KATHERINE MOTIS, CAM Regional Property Manager Greystar “As regional property manager for Greystar, Kathy is responsible for a full portfolio of six properties. She consistently demonstrates her desire to exceed the client’s expectations and out-perform the goals. … Kathy strives to continue to learn and develop her knowledge and skills. She is a true leader to teams, working beside and with them … She is caring, honest, sincere and always looks at challenges with a positive attitude. Kathy has a passion for our industry and our association. I personally con-

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sider her to be a future leader of the association,” – Michelle Pawelek, Senior Director, Greystar. “I have worked with Kathy in the Greystar Houston office since her promotion in 2013, and I continue to be impressed with both how far she has come and her continued willingness and desire to improve. Kathy’s experience, calmness and leadership were on full display in the aftermath of Hurricane Harvey. The Grand on Memorial was under 6-feet of water for nearly two weeks, resulting in the termination of 100 percent of the leases. … She was charismatic, she was caring and she provided a highly professional point of contact for people who needed someone to look to for assistance. I couldn’t be more proud of her handling that incredibly challenging and unprecedented situation,” – Ryan Terrell, Managing Director, Greystar.

DOUG OEHL, CAS Director of Sales Power Express “Doug’s first event at the HAA office was a supplier education event that I had the privilege of speaking at while I was the president of HAA in 2015, and he has yet to stop or slow down with his participation and enthusiasm as a supplier partner for HAA or his passion for the multifamily industry. … I truly appreciate his honest approach, genuine smile and servant’s heart. He certainly gives more than he asks for in return, and the Houston Apartment Association is better for his involvement,” – Jackie Rhone, Executive Director, Greystar. “A few years ago, I was asked to meet with Doug Oehl by another HAA member and Product Service Council President Grant Crowell. … After meeting with him for what I expected to be a quick 30-minute coffee, turned into an hour-long meeting and made me late to my next appointment. I saw the passion in Doug and how motivated he was to succeed. I told him, as I tell all new members, to get involved, show up, voice your opinion and be attentive in the association. If you do those things, people will notice, give you the credibility you want and business will follow. Low and behold, Doug ran with those words and … throws everything he has at not only the association but the industry, too. … It has been super gratifying to see him flourish at his company and HAA,” – Clay Hicks, President, The Dinerstein Companies.

PATRICIA TORRES-ORTEGA, NALP Multi-Site Property Manager LumaCorp Inc. “… Patricia is an exemplary property manager, who manages her assets as if they were her own property. She motivates her team to excel, as demonstrated by all of the awards they won within LumaCorp Inc. She is also our Marketing Committee Chair, which entails running a monthly meeting, selecting promotional items and keeping the sites within budget. She was our first assistant manager to earn the LumaCorp designation of senior assistant manager and she is a handpicked peer-to-peer trainer in our organization. Patricia and her team also have a passion for community service. They were one of the first properties to participate in our LumaCares community service. Her teams raised money and donations to help children suffering from burns and who are staying at the Ronald McDonald house. … Patricia is also involved in HAA by serving on the NEXT Committee (as a co-chair),” – Sherry Jordan, CPM, Vice President of Operations, LumaCorp Inc. “From day one, Patricia has been a standout. She is highly respected by her peers, her team and her supervisor. She is a true asset to our organization, as well as our industry, and she consistently exceeds our expectations. Patricia is not only an award winner herself, but she leads an / See Forty, Page 62

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When was the last time you took out one of your bolts knowing it could help the other person succeed even more than you would?

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Italian bobsledder Eugenio Monti teaches us a valuable lesson in leadership. By

here is an old Chinese saying that goes, “If you want happiness for an hour, take a nap. If you want happiness for a day, go fishing. If you want happiness for a year, inherit a fortune. If you want happiness for a lifetime, help somebody.” The Chinese were definitely on to something. Scientific research has shown that giving is a powerful pathway to personal growth and lasting happiness. Helping others may be the long-lost secret to living a happier life. As leaders, we have a unique opportunity to help people in everything we do through our service to those around us. The term “servant leadership” was first coined by former AT&T executive Robert Greenleaf in 1970. The term has had somewhat of a revival in the last few years, though, the tenants of servant leadership have been around since the beginning of time. At its core, servant leadership means putting other people before yourself. It means employees, customers and other stakeholders prosper through your service.

Being a Servant During the 1964 Olympics in Innsbruck, Austria, the British bobsled team, driven by Tony Nash, completed the first of two runs when they realized they had broken a bolt on the rear axle. This broken bolt would put them out of competition. The Italians were in first place when their driver, Eugenio Monti heard about the British. He removed the bolt from his sled and sent it to the top of the hill where the British used it to fix their sled. The British completed their second run and got the gold medal. Monti took the bronze and he also took home the first sportsmanship award, the De Coubertin Medal, which was named after the modern Olympics founder. When was the last time you took out one of your bolts knowing it could help the other

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ALLISON DUNAVANT, Camden

person succeed even more than you would? In the fast pace world of business, it is easy to get caught up in achieving our goals and driving results that we forget to step back and remember one of our goals as leaders is to give to others for their success even if it means sacrificing our own. Sometimes this could mean reallocating your resources to help someone else accomplish a task or project, or lending your good ideas for someone else’s benefit. Or, even when you will get nothing out of it, giving up something really valuable, such as your time and expertise.

Building a Community of Servants Servant leadership doesn’t have anything to do with feelings. It doesn’t mean you don’t maintain a focus on revenue, occupancy or other key performance indicators. It’s giving to people – not giving in to people. Put practice into principles that build a culture of giving and service to others. We know that teammates with shared values can more readily share work. Follow the golden rule. Better yet, follow the platinum rule: Treat others as they want to be treated. Listen and empathize with what people need. Employees appreciate knowing they are being heard and have a voice in any decision. Practice humility. A rise to leadership is often associated with more pay, prestige or power. Instead, share this power, and put the needs of others before your own. Bring people onboard with ideas or direction using reason, not authority. Heal broken relationships, because once they are fixed, they are stronger than before they were broken. Unilateral decisions do not lead to the best business decisions, and not being able to admit when you are wrong doesn't win over anyone. Be vigilant. Focus on performance planning, coaching and helping people achieve.

Promote team problem solving (rather than solving the problem yourself). Seek out a wide range of opinions before making a decision. Never stop trying to achieve goals and encourage those around you to pursue life with the same drive. Be people centric. Studies show that people centric environments and high performance are not mutually exclusive. Companies that maintain high employee engagement and loyalty outperform their competition. Research clearly demonstrates that employee satisfaction drives customer satisfaction and loyalty. Invest in the lives of those you lead. Empower your employees to be efficient and effective in their individual roles. By helping your employees grow and develop, they will become better at their jobs while also growing in confidence and developing as people. Create the right values and culture and people will do extraordinary things. Winston Churchill once said, “We make a living by what we get. We make a life by what we give.” What do you give? Allison Dunavant is the director of learning and development for Camden Property Trust. Dunavant has experience working with Fortune 500 companies, government entities and top-tier universities and business schools in the development of solutions to increase performance and leadership effectiveness. She has over 10 years of experience facilitating leadership programs. Dunavant has been writing articles bi-monthly throughout 2018. Visit www.issuu.com/haa_abode to view her articles in past magazines. Her final article will be featured in the December issue of ABODE.

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Fannie Who? Learn how water and energy conservation can lead to better lending terms within our multifamily industry. CAROLINE FERGUSON, Southwest Utility Solutions

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annie Mae and the Federal Housing Administration have come together to offer multifamily owners incentives for implementing green improvements on-site through Government-Sponsored Enterprises (GSEs). The Fannie Mae Go Green Initiative was a movement that began in 2011, and it sparked up conversation within the multifamily industry only a few years ago in 2015. Fannie Mae launched their Green Preservation Plus Program In 2011, offering multifamily affordable housing properties lending incentives that met certain green criteria. The true popularity within the multifamily industry took off when the organization launched the Fannie Mae Multifamily Green Rewards program in 2015. By broadening the range of different types multifamily communities that could qualify for the conservation and efficiency incentives, Fannie Mae has given the apartment industry the chance to benefit from going green. So, who cares about this? If you own or manage any multifamily property, you care about this. Going green isn’t just a marketing tactic anymore. Studies show that green properties are more valuable and benefit year-over-year from cost savings. How? According to McGraw Hill Construction, investing in green makes properties more valuable by virtue of lowered maintenance and energy costs. The return on investment from green building is rapid: green retrofit projects are expected to pay for itself in just seven years. Studies from McGraw Hill Construction and the U.S. Department of Energy prove that buildings with Leadership in Energy and Environmental Design (LEED) certifications report almost 20 percent lower maintenance costs than typical commercial buildings, and green building retrofit projects typically decrease operation costs by almost 10 percent in just one year. Back to Fannie Mae. Any multifamily community that is five units or larger can reap the benefits of going green. And, multifamily properties have started to take notice. Interest in GSE green lending has increased dramatically since its inception just a few years ago. Important to note, owners must apply for financing before making green updates to take full advantage of the pricing discounts. Three Components of the Fannie Mae Go Green Initiative Green lending programs are becoming so popular because it benefits multifamily owners and residents. When green improvements are made and the resident is paying the utility

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bulls, residents may see their utility bills decrease annually. A decrease in utilities may positively impact retention rates, higher occupancy and potentially higher rental rates. Owners can then benefit economically from lower loan coupons and higher loan proceeds. There are many different programs targeting owners of existing multifamily owners who are ready to make green improvements. In this article, we will learn more about the Green Rewards Program, the Green Preservation Plus Program and the Green Building Certification Price Break Program. Though each of these programs has unique requirements and components, each program makes the borrower eligible for a 0.1 percent reduction in the all-in interest rate of the loan. The Green Rewards Program The more popular of the three programs, the Green Rewards Program can be applied toward all conventional and affordable multifamily communities with at least five units. The Green Initiative was built upon the general idea that lending incentives were made available to multifamily communities that could illustrate an increase in energy efficiency on property and a decrease in utility consumption for water, gas and/or electric. The Green Rewards Program provides an additional 5 percent of the loan by including up to 50 percent of the projected water and energy savings in the loan underwriting. If the property is able to demonstrate a 25 percent minimum reduction in property utility consumption after the conservation program is implemented. The conservation program for either energy savings or water savings must be conducted within 12 months of receiving this loan. The Green Preservation Plus Program This program directly impacts low incoming housing apartments. This program requires the energy and water saving improvements to equal at least 5 percent of the original mortgage loan amount. This program also allows access to borrowing the property’s equity amount equal to the investments in efficiency. Another incentive to reducing utility consumption per this program is a lowered debt service credit ratio for the borrower by up to 5 basis points lower than standard rates. Green Building Certification Price Break Program The final Go Green program we will talk about is the Green Building Certification Price Break Program. This program is geared

toward properties that already have eligible green certifications and are refinancing or are being acquired. This program reduces the all-in interest rate by .10 percent to any acquisition or refinance loan on a conventional or affordable property that has, as stated previously, an eligible Green Building Certification. A list of eligible Green Building Certifications can be found on the Fannie Mae website. This Fannie Mae incentive recognizes the value of green building certifications, rewards owners for investing in their properties and supports the construction and retrofit of quality multifamily rental housing in the US. So how do you qualify and get these borrowing incentives? Properties must illustrate an increase in utility efficiency and decrease in utility consumption. How do you that? Conservation! Conservation programs exist for both water and energy. By implementing one or both of these kinds of programs, the necessary percentage of consumption reduction can be illustrated. For energy conservation, installing new LED lights, windows and sliders and HVAC systems will bring overall energy consumption down closer to the required 25 percent reduction. For water, retrofitted aerators in the kitchen and bathroom, new showerheads, diverters and internal toilet upgrades will lower consumption as well. Irrigation systems surrounding the property can also be fitted with a weather-based irrigation controller that controls and monitors watering. The Go Green Initiative by Fannie Mae is a push toward increased efficiency in multifamily, and it allows property owners and management companies to take responsibility over utility usage. Now property owners and management companies can save water and energy and get rewarded for it, too. Caroline Ferguson is the director of business development and marketing for Southwest Utility Solutions. She can be reached at cferguson@swutilitysolutions.com. You can learn more about Fannie Mae for multifamily at www.fanniemae.com/multifamily/index. And, you can learn more about Southwest Utility Solutions at www.swutilitysolutions.com.

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Many companies don’t ask the question, “What do I need to do to keep you?” until the team member has given a letter of resignation.

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Lessons on Leadership There is a lot to be learned about leadership from this parent of four. By

CODY ROSKELLEY, Community Builders LLC

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here are a lot of different ways to be an effective leader, but today I want to share three specific things. I want to begin by telling a story. At the elementary school my kids attended, the teachers had a system they used for rewarding good behavior and penalizing bad behavior. All kids started the day with a clip in the middle of a behavior chart that had several levels. When a child was good, he or she got to move his or her clip upward. When bad, he or she had to move his or her clip downward. At the end of the day, the kids whose clips were at the top of the chart got points toward a prize, and those whose clips were at the bottom of the chart got a letter sent home to their parents. For my two older daughters, this system worked perfectly. My girls always got points toward prizes for good behavior. When my oldest son began kindergarten, I wrongly assumed that he too would simply go off to school and behave properly. During my son’s first week of kindergarten, I was very surprised when he brought home multiple letters from his teacher for bad behavior. Knowing that this was only the beginning of his schooling, I felt the need to help my son correct his behavior sooner rather than later. After about the fourth day of kindergarten, I took my son on a walk around the neighborhood to have a private father/son talk to understand why my son was misbehaving and how to help him change in a positive way. It is important to note, as I will speak to this more, from the time my children were little, I have tried to have weekly conversation with each of them to simply open the lines of communication and strengthen our relationship. Most started with me saying,

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“So what do you want to talk about today?” We would talk about alligators, dolls, cartoon characters or any other random thing my children had on their minds. But on this occasion, I made sure my son understood the rules of the classroom and what the teacher expected of him. Not surprisingly, he knew very well how he was supposed to act – he simply didn’t care about his teacher, his behavior or kindergarten. A bit surprised by his lack of concern, I said, “You are a good boy! I love you very much! What can I do to help you be good in school each day?” In response to my question, my son stopped walking, looked up at me with his big brown eyes and said, “Dad, if I am good, will you have a sword fight with me each night when you get home from work?” Surprised by his simple request, I smiled and said, “You have a deal, buddy!” When I got home from work the following day, I found my son standing in the entry of the front door with two swords in hand and a big smile on his face. “I was really good today, Dad!” he proclaimed. He then handed me the sword and we had an epic battle. Over the next four years, we had a sword fight every night after school – except one. Think about it! There are around 720 school days over a four-year period. There was only one time when he met me at the door with his head down, shoulders slumped with tears running down his cheeks because he misbehaved in class and did not earned his sword fight. Nine years later, I am happy to report that my son is still behaving and doing very well in school. I share this story because I believe it illustrates the following important lessons of effective leadership: (1) the importance of

establishing open lines of communication and building relationships with team members, (2) the need to address performance concerns quickly and (3) the importance of learning what motivates team members to perform at a high level. Establishing Lines of Communication and Building Relationships Many employers believe that having an “open door policy” is the only requirement for establishing open lines of communication. I disagree. As illustrated in my opening story, I started talking with each of my kids, at a young age about things that they care about with the intention of getting to know each of my children and opening up lines of communication. Similarly, the better you know the people you lead, and the better they know you, the easier it will be to have open lines of communication. Research shows that having “getting to know you” sessions during the onboarding process can be very helpful. Some companies use formal get-to-knowyou questions that can be found on the internet. The key is both the leader and the new hire answer the same list of questions while talking with each other. Both parties need to learn more about the other. I will never forget the time I asked a girl named Amy the question, “Who is your favorite superhero and why?” The response was, “I like Captain American.” A little surprised, I said, “What? He doesn’t even have super powers!” Amy smiled and said, “I know, but he is so hot!” We both laughed. I had the conversation four years ago, yet I have never forgotten Amy’s favorite superhero. Even if you don’t want to have formal get-to-know-you sessions with new team November 2018

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members, you need to make time for small talk. The goal is to build relationships of trust and to open lines of communication. “Research shows that strong relationships at work are absolutely key to retaining your people and key to their productivity.”1 Addressing Performance Concerns Quickly Do not wait until the first formal performance review to address performance concerns. The sooner you meet with an underperforming team member and address concerns the better. I probably waited a little too long to address the behavior concerns of my kindergartener son. I made the mistake of secretly hoping that his behavior would selfcorrect. Guess what? Poor performance rarely self-corrects. Most of the time, poor performance is associated with one of two things: poor training or lack of motivation. Team members need to know what, how and when they are supposed to do tasks. When I went on the walk with my son, I made sure he understood the classroom rules. In other words, how he was supposed to perform. We also set up a way for him to report on a daily basis. When you meet with an underperforming team member, your first objective should be to understand if he or she has received the proper training and if they understand job expectations. Additionally, you need to find ways to help your team members report on a regular basis. I have found the easiest way to get daily reports and facilitate team communication is through what I call “daily huddles”. A daily huddle is a short 10 to 15-minute team meeting at the start of each work day.

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Typically, team members stand up during the meeting to help keep it short. You can find lots of recommendations for Daily Huddles on the internet, but the format that I like the best has each team member report on the following three areas: (1) their good news, (2) what they are working on for the day, (3) where they are stuck. Learn What Motivates Team Members to Perform Many companies don’t ask the question, “What do I need to do to keep you?” until the team member has given a letter of resignation. Kind of silly! The best time to understand what motivates your team members is during the onboarding process. Some companies conduct “stay interviews” or interviews that help the employer better understand what will motivate the new team member to work hard and stay with the company. If you search the internet for typical stay interview questions, you will find a wide variety. Yet, most authors will almost always suggest that during the interview you should discover how the new team member wants to be recognized for good performance. The book, “Love ‘Em Or Lose ‘Em” by Sharon JordanEvans and Beverly Kay, teaches, “The research that suggests you need to pay fairly to keep your people also says that money alone won’t keep them on your team. Money is not the major motivator. Challenge, growth opportunities, flexibility, great coworkers, meaningful work, a good boss, and recognition (often in nonmonetary form) are examples of things that matter more to most of your people. When those are missing, talented people will walk. Multiple studies around

the globe tell us that a majority of people leave their jobs because they don’t feel appreciated.”2 Remember, for my son, a simple sword fight was all that he needed. Yet, I didn’t know that until I asked. In summary, there are many ways to be a great leader, but I believe that three keys to effective leadership are establishing open lines of communication and building relationships, addressing performance concerns quickly, and learning what motivates team members to perform. 1. Beverly Kay and Sharon Jordan-Evans “LOVE’EM OR LOSE’EM GETTING GOOD PEOPLE TO STAY” Fifth Edition – Electronic Version Berrett-Koehler Publishers, Inc. San Francisco California. 2014, pp. 1172 2. Beverly Kay and Sharon Jordan-Evans “LOVE’EM OR LOSE’EM GETTING GOOD PEOPLE TO STAY” Fifth Edition – Electronic Version Berrett-Koehler Publishers, Inc. San Francisco California. 2014, pp. 2652-2653 Cody Roskelley is the founder of Community Builders LLC, a real estate consulting and training company. As a consultant, Roskelley helps companies improve employee systems and training while also helping clients improve the performance of their real estate assets through effective change management and rehab programs.

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On the Scene with the HAAPAC HAA Immigration Briefing Wednesday, September 5 at the HAF Dinerstein Reed Prokop Education Center The HAAPAC held a special briefing on immigration legal topics featuring guest speaker Gordon J. Quan, Quan Law Group PLLC, one of the leading immigration law practitioners in the United States.

WE’RE ALL ABOUT BETTER GOVERNMENT Threats from government are coming at the apartment industry at a rapid pace. The HAAPAC, the political action committee of the Houston Apartment Association, needs your help to fight bad legislation. HAA members can participate in the PAC on several levels. 2019 registration forms are available! To join, renew or learn how to become involved with the PAC, see online at www.haaonline.org or contact apatel@haaonline.org. 56

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www.haaonline.org


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On Site with ABODE

Photos provided by The Park at Research Forest

MORE THAN 300 UNITS Garden, Built 2000-2009

Property: The Park at Research Forest Owner/Management: Southstar Management I Location: 8900 Research Park Drive in The Woodlands Units: 396 Built: 2000 Web: www.theparkatresearchforest.com Interesting features: When Southstar took over the management of this property in 2015, the economy of the apartment industry was in a position that brought a lot of challenges for the leasing team. With other apartment communities in the area offering attractive incentives, The Park at Research Forest was forced to increase concessions to remain competitive. This hurt the property’s economic occupancy, however, the on-site team worked diligently and reached 100 percent occupied in March. The Park at Research Forest boasts high reviews on many websites such as Yelp, Google and Facebook. It was even named as the 2017 J Turner Elite Top 1 percent of online reputation for apartment communities. Each on-site team member has worked at Park at Research Forest for anywhere from five to 12 years, and many of the employees have strong relationships with the residents. While the community was built in 2000, renovations and upgrades have kept Park at Research Forest looking young. Last year, this Honors Awards property underwent a clubhouse and fitness center renovation.

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I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

www.haaonline.org

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a


On Site with ABODE

Photos provided by The Circle at Hermann Park

MORE THAN 150 UNITS Mid-Rise, built 2000-2009

Property: The Circle at Hermann Park Owner/Management: Greystar Location: 3 Hermann Museum Circle Drive Units: 795 Built: 2004 Web: www.thecircleathermannpark.com Interesting features: The Circle at Hermann Park biggest concern is the comfort of its residents above all else. To ensure the community is living to its residents’ expectations, the community has a dedicated resident services manager whose sole purpose is meeting the evergrowing needs of the community’s residents. This community features amenities one would find in a resort. Amenities include: four pools, two fitness centers, a yoga studio, a cycling room, a game room, two club houses, a café, four unique courtyards, a bark park and a miniature putting green. In 2017, The Cirle at Hermann Park revamped its clubroom, upgraded appliances in select apartment homes and underwent a major landscape make over. This uniquely lavish apartment community is located in the heart of the Houston Medical Center, and it offers shuttle service to take its residents from The Circle at Hermann Park to convenient locations such as Kroger and Target. This HAA Honors Awards property offers the upmost convenience and comfort. www.haaonline.org

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was

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On Site with ABODE

Photos provided by The Retreat at The Woodlands

151-300 UNITS Garden, built 2000-2009

Property: The Retreat at The Woodlands Owner/Management: CBRE/Greystar Location: 4400 College Park Drive in The Woodlands Units: 240 Built: 2012 Web: www.retreatatthewoodlands.com Interesting features: The Retreat at The Woodlands is a luxury apartment situated in a chic neighborhood just 34 miles north of downtown Houston. The Retreat offers top-of-the-line amenities and custom resident services. Concierge services offer grocery shopping and delivery, errand running, pet services and more. Their concierge service stepped up even more so following Hurricane Harvey. Supplier partner Contemporary Concierge notified The Retreat at The Woodlands of several Harvey victims in Port Author. The Retreat at The Woodlands and Contemporary Concierge came together to bring hope and a fresh start to many victims. Together, the apartment community and supplier partner collected and delivered supplies, food, money and anything else they could to assist Harvey victims. One resident of The Retreat at The Woodlands even donated a storage unit filled with furniture to a family who lost everything during the storm. This grand act of kindness puts The Retreat at The Woodlands’ sense of community and comraship typically felt on-site on display for all of Houston.

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I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a

www.haaonline.org


On Site with ABODE

Photos provided by The Preserve at Spring Creek

MORE THAN 300 UNITS Garden, built 2010-2016

Property: The Preserve at Spring Creek Owner/Management: Francis Property Management Location: 8627 Hufsmith Road in Tomball Units: 380 Built: 2014 Web: www.preservespringcreek.com Interesting features: The Preserve at Spring Creek is a beautiful luxury community located in Tomball on over 20 acres of land. This property is situated near Spring and less than 10 miles from The Woodlands. The Preserve at Spring Creek offers beautifully and stylishly appointed one, two and three bedroom apartments that seamleessly fuse natural beauty, artful distinction and casual sophistication. The Preserve exudes a unique balance of energy and serenity. “It’s elemental, and polished. It’s bold and serene. It’s your life, only better,” the community boasts. Residents can choose from nine varities of one, two and three bedroom apartments ranging from 683 square feet to 1,437 square feet. Luxurious apartment homes come with details, such as rich, custom wood cabinetry, elegant pendant lighting, vinyl plank flooring with premium carpeting underfoot, over-sized garden tubs with tile and much more.

www.haaonline.org

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

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SCHENK

STEWARD

Forty, continued from Page 46 award-winning staff, which speaks volumes to her leadership skills and her involvement in teamwork,” – Danie Breese, CPM, Regional Supervisor, LumaCorp Inc.

ARELY PENA, CAS Sales Associate The Liberty Group “Not only is Arely an outstanding individual but she has documented dedication and loyalty to the apartment industry. I have never known her to decline a request for help from the Houston Apartment Associaiton, and I have seen her go repeatedly above and beyond reasonable expectations to achieve a goal. … Arely is an active HAA participant and her ability to manage her workflow and maintain her level of involvement with the industry over the years speaks volumes to her work ethic, especially when you consider she was also going to school to finish her degree,” – Kenneth Bohan, President, The Liberty Group. “I have had the pleasure to work with Arely Pena for several years throughout valued partnership with (The) Liberty (Group) and Southhampton Management. Arely is awesome! She has such a positive attitude and great personality. She always demonstrates the utmost in professionalism and is a pleasure to know,” – Shannon Huskey, Director of Operations and Training, Southhampton Management.

MERIDETH SAVOIE Vice President of Marketing and Management The Dinerstein Companies “Merideth Savoie has been a game changer for TDC since the day she started. She has transformed the way we work, think and plan. She has grown our social media presence, improved our marketing efforts at all levels and changed the overall culture and organization of our company. Her positivity has been infectious, and how she challenges her teams and each of us has been invaluable to our organization,” – Brad Dinerstein, Managing Partner, Development &

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SUBINSKY

TAKACS

Construction, The Dinerstein Companies. “ … People always seem to gravitate toward her and want to work with her and for her. Now that is a leader,” – Clay Hicks, President, The Dinerstein Companies. “Merideth is one of the most respected marketing professionals in our local association and I am truly blessed to have had the opportunity to work with her directly. She is an industry expert and is well respected by the association members. She takes extreme pride in her work with passion and pride. She values her team and shows the upmost professionalism with her owners, peers and leadership,” – Christy Rodriguez, Director of Real Estate, Greystar.

TONYA SCHENK, CAM Community Manager Greystar “While Tonya has been with Greystar for more than nine years, I’ve had the pleasure of working with her for eight plus years and have watched her grow from a leasing professional to assistant manager to a right-hand community manager. Tonya has managed two lease-ups, which present many challenges that she managed with professionalism, dedication and care. “Tonya is dedicated to her career and professionalism, as proven not only through her Greystar career but also by achieving her Certified Apartment Manager credential in 2017. … Tonya is very accomplished within Greystar. Not only has she been recognized for exceptional customer service but she has been awarded with both a circle of excellence growth award and a Greystar Community Manager of the Year award,” – Michelle Pawelek, Senior Director, Greystar. “Tonya is one of the most hardworking team members that I have had the pleasure to work alongside, and she is always willing to lend a hand to others. Tonya is honest, trustworthy and a true inspiration to myself and her team,” – Brooke Steidl, Regional Property Manager, Greystar.

TALLENT

NECOLE STEWARD Property Manager Greystar “One of my favorite quotes is ‘lifting as we climb’ and Necole embodies this through professional development and training, which has resulted in over five of her employees being promoted to assistant managers and property managers while under her tutelage,” – Jason Richards, Property Manager, Greystar. “Nicole is an honest, conscientious worker who tries her hardest to do an excellent job and always succeeds. … I admire her integrity and her optimistic view about life in general. Necole strives to provide the best customer experience at her community. She is service oriented, as well as a coach and mentor. She has the highest integrity and motivates her team to improve themselves both personally and professionally. She goes beyond the call of duty for her residents, team and clients. Necole recently went through the Greystar Rising Star Manager program, which is designed for Greystar’s cream of the crop. I have received numerous letters at both communities Necole manages. The letters always state what a wonderful manager Necole is and the excellent customer service they experience during Necole’s oversight. … Necole is truly a servant leader,” – Irene Winebarger, Director of Real Estate, Greystar.

BLAKE SUBINSKY Area Supervisor HD Supply “If you ever get an opportunity to have a conversation with Blake, you will quickly see why he is well-liked and respected. Blake is one of the most genuine people I know. He has worked hard and has built a stellar reputation that has resulted in thriving success and respect by those he works with and those who serve alongside him in the multifamily industry. Even at a young age, Blake is making his own mark in the apartment industry. … In the years that I have known him, he has mutual respect to those around him and he has served our industry whole-heartedly. / See Forty, Page 67

www.haaonline.org


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Rental Credit Reporting provides Houston’s

apartment industry with the most effective rental credit reporting tool available. RCR gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing. RCR also tells you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

Rental Credit Reporting (RCR) was established in 1977 to solve screening problems the Houston Apartment Association founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region. The Houston Apartment Association and CoreLogic are partnered to expand RCR and include the following searches in one bundled report with immediate and unlimited inquiry access. National Landlord-Tenant Data – Searches more than 34 million landlord-tenant court records including filings, judgments and liens. Local resident rental history including evictions, amount owed at move-out, broken lease information, NSF checks, deposit disposition. Texas Criminal Data – Instant delivery of available felony and misdemeanor records from Texas statewide and 18+ supplemental counties including Harris, Montgomery and Fort Bend. Terrorist Check – Automated search tool that identifies known or suspected terrorists and fugitives from various data sources, including the FBI, other federal agencies as well as state and local law enforcement agencies. Sex Offender Search – Instantly informs your staff if a prospective or current resident is a registered sex offender. Move-in/Move-out Entry – Submit your property’s rental history data online through RCR's familiar and easy-to-use tools. Eviction Entry – Protect yourself and other properties by registering your evictions with RCR. Inquiry History – Know where else your applicant is applying. Quick and Easy – Information is entered into an easy-to-use Web application and a decision is delivered instantly. Cost Effective – Automated decisions save your staff time. Immediate Access – Inquiries concerning prospective residents can be made online, 24/7. Monthly Activity Report – No need to guess if you’re getting what you are paying for – each owner/management company can access a monthly report showing their properties system use. Subscribe Today – For approximately 32 cents per unit per month, RCR can help make sure you know just who your prospective residents are. * For properties 49 units or less, you have unlimited inquiries for $10 per month.

a service of

in partnership with

To subscribe or to learn more, call RCR at 713-595-0300, email rcr@haaonline.org or visit www.haaonline.org.


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The Go-Getters HAA’s MEMBERSHIP RECRUITERS

CELEBRATING GO-GETTERS! Get involved and become part of the Go-Getter Club.

g n i t a r Celebetters! Go-G Recruit all year long! Go-Getter meetings are quarterly. Invite new and potential members to our next meeting at a new location: Christian’s Tailgate, 2820 White Oak Drive, Houston, 77007

December 5 Visit www.haaonline.org/gogetters for details

Join our Quarterly Meetings! Be the top recruiter for each quarter and win one of four fabulous prizes! 1st Quarter: Echo Show 2nd Quarter: Samsung Smart TV 3rd Quarter: iRobot Roomba/Braava Jet Bundle 4th Quarter: $500 Holiday Cash Plus, for each new member you recruit, you’ll earn a chance to win gift cards ranging from $25 to $250! JOIN A TEAM and build relationships with like-minded members. Get involved with Go-Getters and make lasting industry connections. Visit www.haaonline.org/gogetterscorner to get all the information you need. HONORARY LIFE MEMBERS Members who have recruited more than 100 companies Claude Arnold Monette Reynolds Kenn Brown Sherry Stevenson Tina Cavaco Kirk Tate Kevin Fenn Suan Tinsley Diane Gilbert Sonny Unverzagt Anita Harrison Del Walmsley Dwayne Henson Nancé Wells Mike Koch H.P. Paul Young Merry Mount Jeanne Marie Zublin Dicks

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact Amanda and Kaylon in the Membership Department at members@haaonline.org. 64

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Go-Getters Happy Hour Thursday, September 27 at Cafe Adobe in the Marq-E Center 2

1. Event co-sponsors AAA Plumbers and Crestmark Construction Services 2. Top Recruiter of the quarter Tina Cavaco, Centra Partners, with six recruits. Team Cavaco was also Top Team of the quarter.

1

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Welcome Mat

Introducing HAA’s NEW MEMBERS

OWNERS Aaron Goetze Aaron M. Goetze 2635 Streeter Lane Spring, TX 77388 713-598-8765 Grona Holdings Inc Tyson Grona 154 Summer Holly Drive Conroe, TX 77384 936-444-3635 Harris County Housing Authority Horace Allison 8933 Interchange Drive Houston, TX 77054 713-669-4514 Harvest Innovative Solutions LLC Sandra Carpenter P.O. Box 1020 Pinehurst, TX 77362 281-787-9044 124 Clark St. 122 Clark St. 110 Bledsoe PGR Property Management Elizabeth Diaz 16700 Huffmeister Road Cypress, TX 77429 832-285-1381 Spring Garden Apartments RN Apartments Nahum Solis 7214 Evans St. Houston, TX 77061 713-299-9259 Scarborough Lane Apartments Golfcrest Gardens Apartments Orion Apartments Plum Apartments

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Tarantino Financial Manager LLC Joe Tarantino 38 Terraglen Drive Spring, TX 77382 832-376-5128 5128 Silver Creek LLC Vantage Equity Management Lisa Hammond 3002 Golden Hills Lane Missouri City, TX 77459 281-744-4373

SUPPLIERS

Alexis Painting Co Ronan Alexis Scott P.O. Box 773282 Houston, TX 77215 281-650-4709 Painting Contractors, Resurfacing

Banner Shakers Franklin Gerald Calvert Jr. 1415 S Voss Road #110-423 Houston, TX 77057 832-833-6725 Advertising - Outdoor, Signs Referred by Nina Kirtley, CAPS Bluelinx Bryan Roberts 17206 Upper Ridge Lane Humble, TX 77346 281-913-9646 Building Materials, Remodeling & Repair-Building Contractors Construction ECO Services Caleb Asp 13810 Hollister Drive #100 Houston, TX 77086 832-456-1000 Storm Water Permit, Storm Water Services

Knock Rentals Casey Arnold 999 N. Northlake Way #202 Seattle, WA 98103 561-313-0097 Communications Services, Computers-Software Property Mgmt Referred by Tina Cavaco

Contractors, General Contractors, Maintenance - Property Liability Specialists, Make Ready, Parking Area Maintenance & Marking, Plumbing Contractors, Pressure Washing - Equipment & Service, Remodeling & Repair-Building Contractors, Sewer Contractors, Tile - Ceramic Contractors

Mill Creek Roofing Marissa Darilek 24715 FM 1488 Ste. S Magnolia, TX 77355 832-840-1400 Fences, Gutters & Downspouts, Roofing Contractors Referred by Debbie Sulzer, CAPS

Shape Up General Contractors Silva Green 1347 S Maple Drive Katy, TX 77493 832-437-9908 Remodeling & Repair-Building Contractors Swadley Roof Systems LLC Apurva Dholabhai 17413 FM 2920 Ste. O Tomball, TX 77377 832-559-8463 Roofing Consultants, Roofing Contractors, Sheet Metal Work

MKT Consulting Manny Thapar 10406 Pavonia Drive Houston, TX 77095 832-628-1023 Security Systems Consultant, Telecommunications Consultants Parallel Carpet Cleaning LLC Fidel Valdespino 2643 Forge Creek Road Houston, TX 77067 281-888-3860 Carpet & Rug Repairing, Carpet Cleaning PBMT Solutions LLC Paulette Mitchell 4446 Memorial Drive Houston, TX 77007 832-779-0959 Concierge Services Platinum Enterprises, LLC Marty Murray 19650 Ramblewood Drive Humble, TX 77338-2256 832-644-9638 A/C Contractors, Building Contractors, Concrete Contractors, Drywall Contractors, Electric

ALL SUPPLIER MEMBERS

are listed online at haabuyersguide.com, searchable by product/service category or company name.

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

www.haaonline.org

I wasn’t expectin surprised that the said, laughing. “ I business for 15 ye anything. For me or get it right, I’m don’t need recogn resident and my m owner are happy, good experience, way. I didn’t know watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”


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Forty, continued from Page 62 I know that he will one day lead and inspire others to serve while he continues to be the good example for the future members of our association,” – Israel Garza III, CAS, National Account Manager, Maintenance Supply Headquarters. “Having seen Blake work daily at SKLD, I witnessed his drive and desire to do his job every day better than he had the day before. Working with him (now) as a supplier at HD Supply, I have observed the high-quality service he is committed to … As a member of the Ambassador ONE Society, I have witnessed him lead fellow suppliers of the Houston Apartment Association. Blake is and up-and-comer among HAA … His involvement sets the example to show the industry that the future generation of leaders in the HAA is truly going to be in good hands,” – Derek DeVries, Regional Sales Manager, Camp Construction.

ZAKARY TAKACS Regional Supervisor Tarantino Properties “I have come to know Zak as a truly valuable asset to our regional team. He is honest, dependable and incredibly hardworking. His knowledge of finance and his willingness to research each asset assigned to his portfolio has been a huge advantage to our company … Along with his uncontested professionalism and dedication to improved property performance, Zak is a true team player who always manages to foster positive discussions and bring the best out in teammates and subordinates alike. He is more than capable of assimilating and taking on new projects,” – Telisia Amaning, CPM, RHM, Vice President of Operations, Tarantino Properties. “He (Takacs) has been my boss for over a year, and during this year, my career has changed in so many positive ways. I have learned how to do my job more efficiently and with confidence thanks to his knowledge and care. … He is such an asset to Tarantino. I hope to continue to grow with him and this company,” – Darlene Torres, Property Manager, Tarantino Properties.

CARY TALLENT Community Manager The Morgan Group “Cary joined The Morgan Group two years ago as an assistant manager … Cary’s leadership ability was quickly noted by our team and he was identified to be the community manager at The Morgan Group’s first acquisition, Peal 21Eleven. Cary is a shining star on our team / See Forty, Page 72

www.haaonline.org

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The Ambassador ONE Society HAA’s WELCOMING COMMITTEE

GOING STRONG!

The Ambassadors continue building a stronger member network.

Our meetings have moved! Join us in our new space: Christian’s Tailgate, 2820 White Oak Drive, Houston, 77007

1. “ONE of the Month” Marivel Bownds, Valet Living

Ambassador ONE Society members with at least 10 points, ranked by points earned: Arely Pena April Shane Marivel Bownds Jennifer Devine Diamela Bravo Chelsea Quinteros Jennifer Ramos Angie Lavrack Liz Levins Dylan Coleman Angel Lopez Blake Subinsky Marcy Holmes Debra Knight Ryan Weis Lisa Bradley Rhonda Fowles Zamara Nitcholas Mikka Hoppe Marcus Wheatfall Doug Oehl Michael Edwards Phillip Price Shera Lehman Will McGinnis Tracey Leach-Moore Claribel Rodriguez Nikki Sekunda Blaise Spitaleri

1

The Liberty Group Presto-X Valet Living Valet Living Green City Security Gail Construction Outdoor Elements The Liberty Group Rasa Floors Camp Construction Services Metropolitan Staffing Solutions HD Supply Designs by Holmes Interior Design Valet Living Crestmark Construction Services Brand Junkie AdvantaClean Greenlogic Lighting & Electric Metropolitan Staffing Solutions Triple Seal Insulation Power Express Ideal Towing HD Supply Texscape Infinity Power Partners Flooring Warehouse The Liberty Group The Liberty Group Rasa Floors

73 58 47 45 43 34 30 33 31 24 27 15 19 17 16 16 16 14 14 13 10 13 12 12 12 11 10 10 10

Ambassadors earn points by sharing leads, making introductions and visiting communities to promote HAA events and news.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details on how to join and for meeting dates, visit www.haaonline.org/ambassadors or contact Amanda in the Membership Department at 713-595-0316, or email asherbondy@haaonline.org. 68

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2

3

4

2. First Place “Ambassador Strong” with 36 points 3. Second Place Team “The Cool Kids Corner” with 34 points 4. Third Place Team “Cash ME Onsite” with 18 points

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Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: Alliance Residential: Marquis Lofts at Hermann Park, 380 units at 1 Hermann Park Court and Briar Meadows Apartments, 256 units at 1414 S. Dairy Ashford Road. American Landmark: Hilltops Apartments, 208 units at 2200 N. Loop 336 West in Conroe. Asset Plus Corp.: The Landings at Willowbrook Apartments, 260 units at 7250 W. Greens Road. Better World Properties LLC – Sumar: Riviere on MacGregor, 80 units at 3629 N. Macgregor Way and 5415 Scott, 58 units at 5415 Scott St. Bo Management: Bayport Apartments, 22 units at 234 Bayshore in La Porte and Bayou Villa Apartments, 56 units at 3030 Old Highway 146 South La Porte. CAF Management LLC: Timber Canyon Apartments, 174 units at 16339 Stuebner Airline Road Spring. City Gate Property Group: Park at Woodland Trails, 48 units at 7058 W Gulf Bank Road and Tomball Ranch Apartments, 48 units at 327 W. Hufsmith Road in Tomball. FDI Management Group LLC: Bellshire Apartments, 312 units at 800 Bellshire Drive in Conroe. First Choice Management Group: Bonita Springs, 240 units at 14810 Crosswinds Drive; Costa Mesa, 151 units at 14150 Tomball Parkway; Sonoma, 232 units at 7703 Seton Lake Drive. Greystar: Willow Springs, 252 units at 3402 Preston Road in Pasadena; Huntcliff Apartments, 240 units at 2525 St. Christopher Ave. in League City;

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Raintree Apartments, 248 units at 3300 Rollingbrook Drive in Baytown; Domain Boulder Creek, 324 units at 11576 Pearland Parkway; Milano Apartments, 330 units at 2500 Woodland Park Drive; The Carter Apartments, 305 units at 4 Chelsea Blvd. Harvest Innovative Solutions LLC: 110 Bledsoe, 3 units at 110 Bledsoe Prairie View; 122 Clark St., 5 units at 122 Clark St. Prairie View; 124 Clark St., 5 units at 124 Clark St. Prairie View. Judwin Properties: Parklane Fulshear, 390 units at 27222 Fulshear Bend Drive in Katy. Knightvest Management: Palomar, 360 units at 100 W. Texas Ave. in Webster; Lexington, 384 units at 12000 Sawmill Road in The Woodlands; The Biltmore, 360 units at 10600 Six Pines Drive in The Woodlands; Alexander, 216 units at 1475 Sawdust Road in The Woodlands. The Lynd Company: Villas at Winkler, 234 units at 8625 Winkler Drive. MORGAN: The Hayworth, 246 units at 1414 Wood Hollow Drive. NALS Apartment Homes: Aliso at Briar Forest, 324 units at 14698 Briar Forest Drive. Olympus Property: Auburn Lakes Apartments, 346 units at 6000 W. Rayford Road in Spring. Redwood Capital Group: The Place at Greenway Apartments, 219 units at 3333 Cummins St. Relik Realty LLC: Arbor Bay Villas, 21 units at 115 Arbor St. in Baytown and Villa Chateau, 58 units at 2904 Miori Lane in Victoria. The Axcell Group: Coral Manor: 54 units at 729 5th Ave. North in Texas City. Roscoe Properties: Dolce Midtown Apartments, 201 units at 180 W. Grey St. Tarantino Properties: Ascension on the Bayou, 280 units at 150 W. Sam

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Houston Parkway North. Tipton Asset Group Inc.: Vista Energy Corridor, 278 units at 14520 Briar Forest Drive. United Apartment Group: Cypress Lake Apartments, 216 units at 555 Butterfield Road. UOME Management LLC: Thornton Village Apartments, 34 units at 414 Thornton Road.

In the News Infinity Power Partners and Incite Energy are excited to announce their recent partnership. Infinity Power Partners acquired Incite Energy’s assets and is now managing operations. In lieu of the recent acquisition, Will McGinnis, CAS, is now part of the Infinity Power Partners Team as vice president of business development. The Houston Housing Authority recently appointed former vice president of the Houston Choice Voucher Program, Mark Thiele, as senior vice president. Anna Bankston recently accepted a position with RealPage. ZRS Management welcomes Diana Craven to their team.

Have something to report from your company or for yourself? Email us your news at comm@haaonline.org.

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TILLEY

WALTERS

Forty, continued from Page 67 and was also identified to participate in a Dale Carnegie leadership program … Cary has a bright future as a leader for our company and we are lucky to have him as a leader of our communities,” – Shelley Watson, Senior Vice President, National Property Management, The Morgan Group. “I thoroughly enjoy working with and supporting Cary and his team. He is truly a valuable asset to Morgan and the community he manages. He is honest, dependable and incredibly hardworking. Beyond that, he is an impressive problem solver who is always ready for a challenge … He is responsible for managing Morgan’s first ever asset in the company’s history. … Along with his undeniable talent, Cary is an absolute joy to work with. He is a true team player, and always manages to firster positive discussions and bring the best out of other employees,” – Joe Melton, Vice President of Marketing and Management Support Services, The Morgan Group.

MAT TILLEY, CAS President/Partner WeDoTrash “Although he has only been in the industry for five years, Mat has taken the advice of his mentors and has ‘shown up’ at industry events. He became involved in the Houston Apartment Association Political Action Committee, serves on several committees … and earned his Certified Apartment Supplier credential in his first year in the industry, and he was awarded the 2018 Rising Star Supplier award at HAA’s Honors Awards in June,” – Kristin McLaughlin CAPS, CAS, Mohawk Industries. “I’ve had the pleasure of knowing Mat Tilley with WeDoTrash for almost three years now. … I

WEBSTER

WERCHOLA

gave Mat a very simple message: ‘If you’d like an opportunity to earn our business, I want to see you dedicate yourself to this industry and show up at every Houston Apartment Association event for the next year.’ Mat accepted the challenge and has far exceeded those expectations in a short amount of time. … At the same time, WeDoTrash continues to grow into a respected company that offers outstanding service and value to The Dinerstein Companies and other management companies. A year after we had that first meeting, he showed up at my office with a contract ready for me to fulfill my end of the deal! I have enjoyed watching him grow professionally and personally, and he always remains steadfast to the process and what he believes. He is extremely ambitious, and I see the longevity of his company and career in multifamily,” – Clay Hicks, President, The Dinerstein Companies.

YOLANDA WALTERS Vice President Mosaic Residential “Yolanda is an accomplished professional with iron clade integrity. She is both a positive force in the industry and in her community. She is largely responsible for Mosaic staying an active part in the Houston Apartment Association. … Yolanda also actively volunteers with the Teen Life Center, where she mentors young women on a regular basis and helps them cope (with) and prevail through challenges in their life journey. She is an inspiration, and (she) has inspired others in her professional and personal network to volunteer as well,” – Velissa Parmer, President, Founding Partner, Mosaic Residential. “Yolanda is well-respected within the corporate team, company and industry. She currently leads the business services team who have Free for job hunters:

achieved so much over the last few years. She leads by example and has no problem getting down and dirty,” – Laura Kinard, SHRM-CP, Director of People Services, Mosaic Residential.

STEPHEN WEBSTER Sales Representative RentPath “Stephen is our representative with RentPath, and (he) is extremely efficient and service-oriented to my team. … He is currently active with the Houston Apartment Association NEXT Committee, HAA Street Team, the Ambassador ONE Society and the HAA Political Action Committee. … He has been in the multifamily industry now for five years, and he graduated from the University of Houston in 2014 … He is exactly what our industry exemplifies: educated, driven and dedicated to service,” – Diane GilbertGuthrie, CPM, Senior Vice President of Operations, Asset Plus Companies. “In 2016, Stephen and I met at one of my sites. I was quick to recognize the kindness, talent and passion that Stephen possessed. As a vendor, he was knowledgeable about his product and so likeable that by the time he was done serving his pitch you were ready to sign just because of him. His smile lights up a room, and his energy is contagious,” – Whitney Moore, Regional Supervisor, Allied Orion Group.

ROXANNE WERCHOLA Regional Manager Alliance Residential “In the first year of Roxanne’s performance as a business manager at one of Alliance’s newly constructed wrap communities in the (Houston) Uptown submarket, she managed to outperform the competitors in increased income and net

• Find the right job to fit your skills and experience, TARGET or QUALIFIED • Post an anonymous resume so recruiters can find you. LEADS www.haaonline.org jobline@haaonline.org 713-595-0300

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WHITAKER

Inexpensive and specific for employers/recruiters: • Specific to the multifamily industry, narrowing your search. • Pinpoints your audience with qualified, quality leads.

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lease pace. … Of particular value to me as her former asset manager, was Roxanne’s financial mindset, enthusiastic embrace of knowledge and attention to detail in reporting. I regularly received unsolicited praise from brokers and clients commending Roxanne’s outstanding product knowledge and submarket data,” – Misti Morales, Project Coordinator, Alliance Residential Company.

AMBER WHITAKER, CAS Corporate Analyst FSI Construction “Amber has a strong passion for our industry, and she is fully committed to the growth of our association. … Amber applies her talent, skill and passion for corporate success, customer care and interdepartmental support. Amber has a strong understanding of the cross-functional impact of transactions while remaining flexible and solution-oriented on a day-to-day basis. Amber played a key role in the Texas Apartment Association Education Foundation Room to Grow campaign … Ultimately, Amber has a good heart, strong deep faith and positive attitude toward her future, our industry and the success of FSI,” – Tony Whitaker, Founder, President & CEO, FSI Construction and FSI Foundation Specialists. “Since launching about a year and a half ago, Room to Grow has generated 13.5 million online engagements and has reached more than 2 million Texans. … Amber’s story has been a critical part of the campaign’s success. She opened a door that allows us to show that there is more to the apartment industry than just career paths in leasing and maintenance. She showcases the integral role our supplier partners play in the growth of the apartment industry. Her story … has contributed to the 1.3 million video views the campaign has garnered. Amber is a fantastic representative of all that can be accomplished within the Texas apartment industry and is very deserving of the HAA Forty Under 40 award,” – Becca Ramati, Vice President, Texas Apartment Association Education Foundation.

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Index of Advertisers By CATEGORY A/C Supplies Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . .46 281-530-2859 . . . . . . . . . . . . . . . . . .www.centuryac.com

MultiFamily Services . . . . . . . . . . . . . . . . . . . . . . . . .40 713-266-9100 RENCON . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . . .www.rencon.com TPI Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 713-668-7986 . . . . . . . . . . . . . . . . . . . . . . .www.tpiinc.com

Answering Service Apartment Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 800-583-7769 . . . . . . . . . .www.apartmentlines.com On Hold USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 800-755-4142 . . . . . . . . . . . . . . . . .www.onholdusa.com

Screens Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .71 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Security Control Equipment/Systems SentriForce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 888-671-2202 . . . . . . . . . . . . . . . . .www.sentriforce.com

Glass – Plate, Window, Etc. Ameristar Screen and Glass . . . . . . . . . . . . . . . . . . .7 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Swimming Pool Service Poolsure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 800-858-POOL . . . . . . . . . . . . . . . . .www.poolsure.com

Careers Landmark Management . . . . . . . . . . . . . . . . . . . . .40 713-855-3814 . . . . . . . . . . . . . . . . . . . . .www.LMhomes.net

Insurance Harco Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 713-681-2500 . . . . . . . . . . . . . . . . . . .www.harco-ins.com

Trash Hauling Waste Management . . . . . . . . . . . . . . . . . . . . . . . . . .73 713-354-5230 . . . . . . . . . . . . . . . . .www.thinkgreen.com

Carpet Installation Dixie Carpet Installations . . . . . . . . . . . . . . . . . . . .54 281-261-6334 . . . . . . . . . . . . . . . . .www.dixiecarpet.com

Landscape Contractors Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . . . .43 713-955-0990 . . . . . .www.outdoorelementstx.com Texscape Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 281-846-3779 . . . . . . . . . .www.texscapeservices.com

Collection Agencies

HAA Products & Services Rental Credit Reporting . . . . . . . . . . . . . . . . . . . . . .63 713-595-0300 . . . . . . . . . . . . . . .www.haaonline.org/rcr

Alexander-Rose Associates Inc. . . . . . . . . . . . . . .71 713-644-4441 . . . . . . . . . . .www.alexanderrose-inc.com Laundry Equipment & Supplies WASH Multifamily Laundry Systems . . . . . . . .39 281-967-9507 . . . . . . . . . . . . . .www.washlaundry.com

Countertops Impact Floors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 800-951-9462 . . . . . . . . . . . . . .www.impactfloors.com

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Locks & Locksmiths CKI Wholesale Lock Supply . . . . . . . . . . . . . . . . . .73 713-462-0704 . . . . . . . . . . . . . . . . . . . . .www.ckilock.com

Electric Contractors Affordable Quality Electric . . . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . . .www.acuityelectric.com Brandt Electrical A/C & Heating Services . . . . .41 281-693-3383 . . . . . . . . . . .www.brandtelectrical.com

Maintenance Supplies Johnstone Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 713-803-6231 . . . . . . . . . .www.johnstonesupply.com

Employment Agencies The Liberty Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 713-961-7666 . . . . . . . . . . . . . . .www.thelibertygroup.com

Movers Ameritex Movers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 713-484-MOVE . . . . . . . . . .www.stressfreemove.com

Furniture Renting & Leasing CORT Furniture Sales & Rental . . . . . . . . . . . . . . .14 713-960-4580 . . . . . . . . . . . . . . . . . . . . . . . . . . . .www.cort.com

Paving Contractors Pavement Services . . . . . . . . . . . . . . . . . . . . . . . . . . .70 281-758-8434 . . . . . . . . . . . . . . . . .www.nopothole.com

General Contractors Camp Construction Services . . . . . . . .Back Cover 713-413-2267 . . . . . . . .www.campconstruction.com Cotton Commercial USA Inc. . . . . . . . . . . . . . . . . .10 877-511-2962 . . . . . . . . . . .www.cottoncompanies.com FSI Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 832-767-1115 . . . . . . . . . . . . .www.fsiconstruction.com Gambit Construction . . . . . . . . . . . . . . . . . . . . . . . . .45 832-987-4242 . . . . .www.gambitconstruction.com Gemstar Construction & Development . . . . . . .15 281-821-1195 . . . . . .www.gemstarconstruction.com Guardian Construction . . . . . . . . . . . . . . . . . . . . . . .55 832-672-4196 . . . . . . . . . . . .www.guardianconst.com

Plumbing Contractors AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 713-462-4753 . . . . . . . . . . . . . . . . . .www.aaaplumbers.com

Resident Screening Service CoreLogic Rental Property Solutions . . . . . . . . . . . . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . . . . . . . . . . . .www.corelogic.com

Resurfacing Perfect Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 713-952-0202 . . . . . . . .www.perfectsurfaceinc.com

www.haaonline.org/rcr

Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your computer, iPad or smartphone at http://issuu.com/haa_abode/docs/abode_nov2018.

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MarketLine By BRUCE MCCLENNY, President, ApartmentData.com

HOUSTON

115.0 –

Snapshot 90.0% $1,030/mo. 116.8¢/sq.ft./mo. 882 sq.ft.

Past 12 Months: 3.0% rental rate growth 19050 units absorbed

• • • • • • • • • •

– 90.0

– 89.0 100.0 – – 88.0

Recently Opened (12 months): 41 communities 8,969 units

110.0 – •

Under Construction: 40 communities 10,955 units

– 87.0 Sep 18

Aug 18

Jul 18

Jun 18

Apr 18

May 18

Mar 18

Feb 18

Jan 18

Dec 17

Nov 17

Oct 17

Sep 17

Aug 17

Jul 17

Jun 17

Apr 17

May 17

Mar 17

Feb 17

Jan 17

Dec 16

Nov 16

Oct 16

90.0 –

Proposed Construction: 85 communities 25,432 units

Occupancy (%)

Operating Supply: 2,755 communities 646,059 units

Rental Rate (¢/sq.ft./mo.)

Occupancy: Price: Rental Rate: Size:

• • • • • • • • • • • •

History of Effective Rental Rate & Occupancy for All Units

Hottest Submarkets Over the Past Three Months

Concessions

Annualized % of Market Rank Submarket Absorbed 1 Conroe North/Montgomery 2.5% 2 Montrose/Museum/Midtown 5.2% 3 Heights/Washington Ave 5.4% 4 Brookhollow/Northwest Crossing 1.7% 5 Woodlake/Westheimer 2.0%

Rental Rate Growth % 2.4% 1.0% 0.6% 1.5% 1.1%

Total Units Class w/Concessions All 257,371 A 74,871 B 93,068 C 76,923 D 12,509

% of Total Units 40% 50% 37% 38% 27%

Average Special -2.9% -4.8% -1.9% -2.0% -1.7%

Citywide Effect -6.8% -9.1% -5.0% -5.1% -5.9%

One Month Free = -8.33%

THE FIRST TABLE ABOVE GIVES A SNAPSHOT of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 42 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.

TEXAS

Dallas/Ft. Worth

San Antonio

Austin

Occupancy: Price: Rental Rate: Size:

Occupancy: Price: Rental Rate: Size:

Occupancy: Price: Rental Rate: Size:

91.8% $1,113/mo. 127.5¢/sq.ft./mo. 873 sq.ft.

90.5% $941/mo. 110.7¢/sq.ft./mo. 850 sq.ft.

91.9% $1,245/mo. 142.4¢/sq.ft./mo. 874 sq.ft.

Past 12 Months: 3.9% rental rate growth 21,399 units absorbed

Past 12 Months: 3.5% rental rate growth 6,157 units absorbed

Past 12 Months: 5.2% rental rate growth 10,989 units absorbed

Operating Supply: 3,047 communities 711,952 units

Operating Supply: 894 communities 189,104 units

Operating Supply: 960 communities 223,456 units

www.haaonline.org

ApartmentData.com has been providing apartment data and marketing products since 1986. ApartmentData.com provides real-time access for property specific information, market surveys and historic submarket data for more than 3 million apartment units in Texas, Georgia, Arizona, North Carolina and Tennessee. For more information, contact Bruce McClenny at 800-595-8730. © 2018 ApartmentData.com November 2018

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Back Page

with News from around the COMMUNITY

Join “Deck the Halls” with Purdy’s Angels in Memory of Lisa Purdy “Deck the Halls” is a charity and resident recognition event dedicated to giving a family in need, chosen from the multifamily community, some holiday spirit. “Deck the Halls” was founded by Lisa Purdy in 2012. Lisa was a beloved member of the multifamily community. She felt very blessed for her career and cherished the opportunity to make the holidays brighter for others. Sadly, Lisa passed away from pancreatic cancer in 2016. In loving memory of Lisa, her friends and colleagues have continued this tradition. “Deck the Halls” will do everything possible to make this holiday season special for one family. The family selected will have their home fully decorated for the holiday.

This will include a fully decorated Christmas Tree, a wreath for the front door, a dining table decorated with all the trimmings, gifts under the tree and a holiday dinner. Managers, if you have a family you feel deserves this opportunity, please contact Elaine Clayton for a nomination form. Suppliers, please pass this on to your manager contacts. Thank you to the multifamily industy for your support.

Please contact Elaine Clayton at elaineclayton@purdyinteriordesigns.com or 281-799-1631 to nominate a family. The entry deadline is November 26, 2018.

ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION. Serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. Statement of Ownership, Management and Circulation signed and filed with the USPS by Deborah Nix, Editor. ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Periodicals Postage Paid at Houston, Texas. Copyright © 2018 by HAA.

ABODE Magazine ABODE Magazine

0 2 4

Monthly

9 6 2

12

09/18/2018 $50.00

Houston Apartment Association/Houston Mulithousing Corp. 4810 Westway Park Blvd., Houston, Texas 77041

Deborah Nix 713-595-0300

Houston Apartment Association/Houston Mulithousing Corp. 4810 Westway Park Blvd., Houston, Texas 77041

September 2018

Monthly trade association periodical publication for apartment/multifamily industry members of HAA/HMHC

4,869

4,850

1,182

1,208

3,507

3,515

0

0

0

0

4,689

4,723

Deborah Nix, Editor/Director of Publications 4810 Westway Park Blvd., Houston, Texas 77041

20

23

21

21

Deborah Nix, Editor/Director of Publications 4810 Westway Park Blvd., Houston, Texas 77041

15

15

Jeff Hall, Publisher/Executive Vice President 4810 Westway Park Blvd., Houston, Texas 77041

Houston Mulithousing Corp.

4810 Westway Park Blvd., Houston, Texas 77041

Houston Apartment Association

4810 Westway Park Blvd., Houston, Texas 77041

107

53

163

112

4,852

4,835

17

15

4,869

4,850

96.6%

97.7%

x November 2018 09/18/2018

x

x

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camp ad Back Cover.qxp_Layout 1 10/19/18 10:16 AM Page 1

Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041

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ABODE November 2018  

Brought to you by Camp Construction Services. Meet the Houston Apartment Association’s second class of Forty Under 40 honorees. These top yo...

ABODE November 2018  

Brought to you by Camp Construction Services. Meet the Houston Apartment Association’s second class of Forty Under 40 honorees. These top yo...

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