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February 2017

We See You at the HAA Food Drive, NEXT Mixer and much more!

When Duty Calls What is an owner’s responsibility with respect to making repairs?

Hall of Fame Meet the 2017 HAA Hall of Fame Inductee Suan Tinsley, partner of DayRise Residential LLC

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CONTENTS February 2017




30 On the Scene – Photos from the HAA Political Action Committee Winter Fest.

The Best Investment – Suan Tinsley’s big heart and empathetic personality makes her an outstanding leader beyond DayRise Residential. Her courageous leadership, which has echoed throughout her career and her volunteer work with HAA and TAA, ultimately won her a spot in HAA’s Hall of Fame. Learn more about her involvement starting on Page 34. Photos by Mark HIebert/Hiebert Photography

32 On the Scene – Photos from the JP and Constables Appreciation Luncheon. 34 The Best Investment – Meet the 2017 Hall of Fame inductee Suan Tinsley, DayRise Residential. 44 The Best and the Brightest – The competition is tough for top job candidates. Here are four steps to land the talent you want. 48 Who is Gen Z? – The “Generational Guru” offers hiring advice for the generation following millennials. 52 New Year, New Hiring – Before you start collecting resumes, consider these hiring trends. 60 On the Scene – A thank you letter to HAA members from Joe Gamaldi of the Houston Police Officers Union. 62 On the Scene – Photos from the NEXT Holiday Mix-N-Jingle. 64 On the Scene – Photos from the HAA Food Drive. 72 On Site with ABODE – Take a closer look at one of HAA’s member communities.

COLUMNS & MONTHLY UPDATES 7 President’s Corner – HAA President Kyle Brown outlines his priorities for the upcoming year. 8 Patron of the Month – Meet and support Republic Services. 9 Legislative Update – The Texas Legislature is already in high gear, check out some bills we’re keeping an eye on so far. 11 It’s The Law – Read how one owner won a personal injury case and a peek into the past, present and potential future responsibilities of an owner with respect to making repairs. 14 Resident Relations – When a resident fights for his security deposit, the committee discovers a few mistakes made by the management company. 19 Upcoming Education – Find out what education courses the Houston Apartment Foundation is offering in February and March. 20 Calendar – HAA’s schedule of events for the next coming months. 26 NAA Update – Congress wants to hear from you. 28 On the Road with HAA – Find out about the next area council meeting and the HAA Roadshow. 66 Welcome Mat – Find out about the newest HAA members. 67 Go-Getters – Making membership matter! 68 The Ambassador ONE Society – Join the teams for 2017. 70 Portfolio Changes and In the News – Property updates and industry news clips from our members. 74 Index of Advertisers – See the supplier members who support this publication. 75 MarketLine – The latest area market numbers. 76 BackPage – News from around the community.

We welcome your comments. Email us at

February 2017



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JOHN BORIACK Vice President at Large


JOHN FEDORKO Vice President at Large

DIANE GILBERT Vice President at Large

KELLY SCOTT Secretary/Treasurer

CLAY HICKS Vice President at Large


STARLA TURNBO Vice President at Large JEFF HALL Executive VP

BOARD OF DIRECTORS Alison Hall, Immediate Past President Josh Allen Mack Armstrong Jeff Blevins John Boriack Kyle Brown Joe Bryson Tina Cavaco Scott Douglas Ian Douglas John Fedorko Paula Forshee Amy Funk Israel Garza Diane Gilbert Stephanie Graves Ira Gross Bryan Head Clay Hicks David Jones Jacob Kunath Barby Lake Laura Lestus Kristin McLaughlin Carlos Neto Dean O’Kelley Michelle Pahl Velissa Parmer Jenifer Paneral Mark Park Michelle Pawelek Jackie Rhone Christy Rodriguez Kelly Scott Kurt Seidel Kim Small Debbie Sulzer Dana Tucker Starla Turnbo Beth Van Winkle Quintina Willis Tracie Yoder DIRECTORS EMERITUS Gary Blumberg Ken Bohan Kathy Clem Jack Dinerstein Darlene Guidry

Jenard Gross David Hargrove Larry Hill Stacy Hunt Hap Hunnicutt Mike Koch Dick LaMarche Tim Myers P. David Onanian John Ridgway Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H.J. Tollett Pat Tollett Vic Vacek Jr. Jerry Winograd ADVISORY DIRECTORS Brenda Crawford Billy Griffin Cesar Lima Robert Lopes Sonia Lopez Karen Nelsen Tony Whitaker GENERAL COUNSEL EMERITUS Joe Bax HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks

PRODUCT SERVICE COUNCIL OFFICERS Israel Garza, CAS, President Maintenance Supply Headquarters Grant Crowell, CAS, Vice President The Urban Foresters Jacob Kunath, CAS, Secretary Century A/C Supply Laura Lestus, CAS, Treasurer The Liberty Group Kristin McLaughlin, CASE, Immediate Past President Mohawk Industries MEMBERS Marivel Bownds, CAS, Valet Waste Dixie Caldwell-Greer, CAS, The Liberty Group Peggy Charles, CASE, Meyer Smith Dylan Coleman, CAS Camp Construction Services Deborah DeRouen, CAS, Certus Real Estate Solutions Derek DeVries, CAS, Camp Construction Services Brian Febbo, CAS FSI Construction Jimmie Hotz, CASE, HD Supply Dan James, CAS Redevelopment Service Debra Knight, CAS, Valet Waste Stephanie Krop, CASE, Buyers Access Liz Levins, CAS, Criterion Brock

David Lindley, CAS, FSI Construction Inc. Candis Mohr, CAS, AAA Plumbers Doug Oehl, CAS Power Express PATRON MEMBERS 1980 CSC ServiceWorks 1982 Republic Services 1986 Craven Carpet 1987 For Rent Media Solutions 1994 AAA Plumbers Presto Maintenance Supply 1996 Houston Planned Energy Systems 1997 RentPath 1999 FSI Construction Inc. 2003 Dixie Carpet Installations 2009 Camp Construction Services 2013 Criterion Brock

SPONSOR MEMBERS 1968 Century A/C Supply Hoover Slovacek LLP Reliant 1973 Brady Chapman Holland & Assoc. CORT Furniture Rental 1974 Mueller Water Conditioning Inc. 1976 Great American Business Products 1977 Webb Pest Control 1978 Houston Metro Electrical Corp. The Liberty Group 1981 AmRent Marvin F. Poer & Company 1983 Namco Mfg. Co. Inc. Sherwin Williams Company 1984 RENCON 1985 Gemstar Construction Development Inc. 1986 1988 Wallace Garcia Wilson Architects Inc. 1992 Alexander-Rose Associates Inc. Saint Clair & Sons Inc. 1998 AAA Staffing Ltd. CoreLogic Rental Property Solutions 2000 Inc. Pura Flo Corporation 2001 Apartment Life Inc. 2002 American Fire Systems Classic Touch Painting Direct Energy LP Keystone Resources Southwest Painting Contractors Inc. 2003 Sign-Ups & Banners 2004 Assessment Advisors 2005 LSR Multifamily Swain & Baldwin Insurance & Risk Management United Protective Services 2006 Bell’s Laundries CAD Restoration Services LLC Corestone Paving & Construction DoodyCalls Lopez Carpet Care & Painting Masonry Solutions Inc. Roto-Rooter Services Co. TXU Energy Multifamily Services Valet Waste 2008 ARE Business Solutions LLC Flavor Finish Resurfacing HARCO Insurance Services Texas Turf Management 2009 Contractors Inc. Moen Inc. Redevelopment Services Storm Maintenance & Monitoring 2010 ALN Apartment Data Inc. BAC Products Belfor Property Restoration Certified Termite and Pest Control Cotton Commercial USA Inc. FTK Construction Services 2011 Buena Suerte Spanish Newspaper DNM Contracting Inc. Fantastic Floors Greenway Environmental Services Infinite Energy Inc. Parking Management Company/ PMC Towing 2012 ABC Supply Co. Inc. Accent Sign & Awning Co. Brown & Gay Engineers Inc. Cantrell McCulloch Inc. EnviroSmart Multifamily Pest Solutions Final Touch Remodeling Inc. Floor and Decor Giordano Construction Inc. Go-Staff Inc. Maldonado Nursery & Landscaping Inc. Morrison Supply Company Nationwide Eviction Texas Concrete Professional Company 2013 ACTIV Answer by Audio Images Arbor Contract Carpet Inc. ASAP Steamers Carpet Cleaning Capitol Wrecker LLC Comcast Gambit Construction Gorman Roofing Services Outdoor Elements Pool Works LLC ProMaster Roofing & Gutter StoveTop FireStop Tidal Renovations LLC Tuttle Construction 2014 Adventure Playground Systems Inc. Chadwell Supply Classic Same Day Blinds D & G Quality Roofing Inc. J National Jonah Systems LLC MX2 Commercial Paving Parking & Towing Experts Inc. Pathfinder Insurance Group Perma-Pier Foundation Repair of Texas Ram Jack Foundation Solutions SisTerra Landscape Storage West Texas Apartment Pool Services The Katy Plumbing Company Virtual Leasing Systems

WCA Waste Corporation Zillow Group Zippy Shell of West Houston 2015 Admiral Linen & Uniform Service by Alsco Air Pro Systems America Outdoor Furniture American Painting & Renovations Inc. ASAP Personnel Inc. Astro Towing Solutions BSI Cameras Onsite CertaPro Painters Citi Fence Commercial Inc. Competitive Choice Inc. DeNyse Companies Division-9 Inc. Duke Sys Fix My Slab Foundation Repair Fulton Law Group PLLC Gateman Inc. Goes Heating Systems Greater Houston Pool Management H.S. Services Hinton Construction Company Inc. Holder’s Pest Control Infinity Power Partners Kathy Andrews Interiors Lane Law Firm Liberty Builders LLC M & J Painting and Construction Network Outfitters Notifii LLC Pace Mechanical Services LLC Power Express Prestige Restoration LLC Restored Resources Smith Protective Service Springbok Valet Trash Solutions The Allshouse Group LLC The Energy Link LLC Torocon Services LLC United Painting Restoration Wilsonart 2016 3'D Painting & Construction LLP 5885 Roofing & Construction Inc. Action Window Coverings Inc. Air Rescue Allied Fire Protection LP American Risk Insurance Company American Yard Care Armadillo Professional Landscaping LLC Baez Electrical Bath Fitter BH North America BluSky Restoration Contractors Inc. Chesapeake Facility Resources Cinch – Cabinet Refacing Kits Citi Fence & Concrete CoverAll Pests Delaney's Roofing & Restoration E-Systems Pest Management Inc. Ecolo Environmental Inc. Embark Services Empire Valet Trash Entrust Movers Express Employment Professionals Fidus Construction Services Fun Abounds Furniture Options Green City Recycler Green Days Lawn Care Guardian Chimney Sweep Halo Doors Inc. Hillco Building Service LLC Hillcroft Group LLC Hive Houston Metro Security JLL Johnstone Supply K & E Services Kastle Systems KONE Leah McVeigh Design and Consulting Liquid Waste Solutions Manning Pool Service McCann Total Security Solutions Murrah & Killough PLLC Murray Insurance & Financial O & S Construction and Weatherproofing O’Conor, Mason & Bone PC Paul Davis Restoration North Houston Pet and Playground Products Pioneer Roofing of Northport Platinum Enterprises LLC Progressive 1 Roofing & Construction Quantum Fitness Ram Construction Residential Recycling & Refuse of Texas Inc. Revitalize Facility Maintenance Roadrunner Restoration RoofTec Ross Fried Consulting Sears Commercial Shingle Hut Complete Roofing Services Signal 88 Security Northeast Houston Sparkle Wash Pressure Washing Stream Energy Sustain-Ability Solutions LLC Texan Glass & Solar Control Texas Southwest Floors Inc The Home Depot The Perfect Light The Phoenix Staffing LLC Texas The PI Company ValencePM VMI’s Premier Group LLC WASH Multifamily Laundry Systems Waste Concierge Management WF Athletic Supply Whitmans Contracting and Roofing ZMG Construction of Texas, LLC 2017 Abilities Unlimited Inc Brooklet Energy Distribution Classic Towing CoreServ LLC Gage Multifamily Services Reliable Fire Protection Symmons Industries Texas Eviction LLC

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ABODE FEBRUARY 2017 I VOLUME 40, ISSUE 2 Executive Vice President and Publisher


Director of Publications and Design DEBORAH NIX Writer/Editor MORGAN TAYLOR ADVERTISING

Vice President of Membership and Marketing AMANDA SHERBONDY CONTRIBUTING STAFF

Vice President and General Manager SUSAN HINKLEY, CAE Vice President of Professional Development EMILY HILTON, CPP Vice President of Public Affairs ANDY TEAS, CAE Vice President of Finance NANCY LI LO, CPA Director of Information Technology ART EIDMAN Director of Resident Relations MATILDE LUNA Director of Events and Meetings EMILY BANNWARTH, CMP Director of Rental Credit Reporting TINA DEFIORE Rental Credit Reporting Manager LUISA AREVALO Education and Meetings Coordinator KAREN MITCHELL Strategic Growth Manager LAUREN TURNER, CMP Membership and Marketing Coordinator LAUREN WOLFSON Webmaster and IT Specialist WILL ALFARO PRINTER

TGI PRINTED HOUSTON COMMITTEE Executive Program & Budget Nominating Ethics Investment Fair Housing By-Laws Past Presidents Council Strategic Growth Legislative PAC Fundraising HAA Better Government Fund Century Club Multifamily Fire Safety Alliance Media Relations Golf Developers Leadership Development Product Service Council Community Outreach Resident Relations Appeals Resident Relations A Resident Relations B Membership Ambassador ONE Society 2017 Expo IROC Education Advisory Council Career/Community Development NEXT HAF Fundraiser Property Awards HAA Street Team


HOUSTON APARTMENT ASSOCIATION MISSION AND VISION HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association.

Visit HAA Online at ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION. Serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, FEBRUARY 2017 VOLUME 40, ISSUE 2 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2017 by HAA. Periodicals Postage Paid at Houston, Texas. POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

February 2017



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HALL OF FAME 2017 Hall of Fame Luncheon honoring Suan Tinsley, DayRise Residential Thursday, February 23 11:30 a.m. to 1 p.m. Hyatt Regency Houston Galleria 2626 Sage Road, Houston, TX 77056

$60 before February 17; $80 after February 17 $600 for table of ten by February 17; $800 table after February 17 Sponsored by Crestmark Construction Services and Dixie Carpet Installations

All proceeds benefit the Houston Apartment Foundation 501 (c) (3) and its educational programs. See for more details and to register.

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President’s Corner By KYLE BROWN, CPM, 2017 HAA President


HAA President Kyle Brown outlines his priorities for the upcoming year.

I WANT TO thank everyone who came to the Installation Gala. It was humbling to see more than 900 people in attendance to support our association’s new leadership. Our primary goal this year is growth: Growth within our Political Action Committee, growth within our membership and growth of our member outreach initiatives. New Education Opportunities HAA and the National Apartment Association have kicked off the New Year with several new programs. Locally, our member outreach department is adding a new element to its offerings – Fair Housing education. The HAA Roadshow will be an extension of HAA General Counsel Howard Bookstaff’s Fair Housing Seminars usually presented here in Houston. Bookstaff will be going on the road to educate members in our 12-county service area on all things Fair Housing. See Page 29 for details on where and when we will be in your area. On the national level, I’m excited to say that NAA is offering a new education curriculum designed to sharpen apartment professionals’ mathematical skills. Students will get a refresher course on the math that we use in our industry on a daily basis. HAA’s first class will be held on March 28. For more information visit and see Page 17. Get Involved with the HAA PAC As I mentioned, one of my goals this year is to push the importance of PAC and get more members involved. Legislative advocacy at the local, state and national levels, working closely with the Texas Apartment Association and the National Apartment Association, is

always a very important part of what we do as associaThe HAA Political Action Committee is a growing tions. With TAA Legislative and extremely important group with 200 active Day at the Texas Capitol this members. We would like to see more grassroots month, many of our memsupporters at all levels, from as little as $5 to $5,000 bers will be visiting our state or more. Our suppliers have shown their support. legislators. We need more managers and all levels of industry Locally, we are working professionals to get involved! with the City of Houston to support their efforts to encourage more affordable housing reform, the City’s employee pension system for the purchase of protection vests. We thank (with help needed in Austin) and to make our AAA Plumbers, ARC Group USA, Camp Conlocal government greater than ever. We have struction Services, DayRise Residential, FSI a mayor, city council, Harris County judge Construction and The Liberty Group for their and Commissioners Court that are businesscontributions. Joe Gamaldi, vice president of friendly and we have excellent relationships the Houston Police Officers’ Union, has writwith all. ten a special letter to our members. See Page The HAA Political Action Committee is a 60 for his message. growing and extremely important group with 200 active members. We would like to see Looking Ahead more grassroots supporters at all levels, from Last year, Houston’s apartment market exas little as $5 to $5,000 or more. Our suppliers perienced quite the growth spurt at the worst have shown their support. We need more time possible. However, we are hopeful that managers and all levels of industry profesthe Houston apartment market has botsionals to get involved! tomed out and we’ll start to see some steady With that said, the Flights & Bites PAC improvement in the coming year. Our B and Fundraiser will return on March 23. It will be C Class properties will probably fare better our first fundraiser of the year and I urge than some of the A Plus properties (espeeveryone to start 2017 on the right foot by cially the new buildings), and we expect to signing up and supporting your local PAC. It see a continuing slowdown in new construcwill be held at the Mosiac on Hermann Park tion. We’re confident the Houston economy from 6 p.m. to 8:30 p.m. For reservations and is coming back. information contact With that comeback, our industry will need the latest new trends and hiring techniques to Supporting our Police Officers reel in the best talent. In this month’s issue, we I’m really proud of our members who take a closer look at the best in HR, including stepped up to the plate and donated a total of information on the newest generation of em$29,000 to the Houston Police Officers’ Union ployees. This all starts on Page 44.

The Houston Apartment Foundation Dinerstein Reed Prokop Education Center is here for you. Keep the HAF education center in mind when your company is in need of a facility for your next meeting or employee training. The center is available for rental to members and is the perfect venue for budget meetings, planning sessions and more. For more information, contact Marie Garza at 713-595-0306, email or visit us online at

February 2017



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These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

Houston Planned Energy Systems

For Rent Media Solutions

HAA Member since 1978

HAA Member since 1987

Republic Services

Criterion Brock

HAA Member since 1982

HAA Member since 1985

Presto Maintenance Supply

AAA Plumbers

HAA Member since 1983

HAA Member since 1984


FSI Construction Inc.

HAA Member since 1961

HAA Member since 1999

Craven Carpet

Dixie Carpet Installations

HAA Member since 1986

HAA Member since 1987

Camp Construction Services

Apartment Guide

HAA Member since 1994

HAA Member since 1979

February Patron of the Month

Contact Colin Apostolo at, 713-545-6488 8


February 2017

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Legislative Update

By MICHELLE PAWELEK, CPM, CAPS, HAA Legislative Chair, with ANDY TEAS, CAE, Vice President of Public Affairs

A FEW BILLS TO WATCH The Texas Legislature is already in high gear, check out some bills we’re keeping an eye on so far.

WHEN THE TEXAS Constitutional Convention met in 1875, they couldn’t agree on everything, but they did agree that we should have a part-time legislature. Their vision of a citizen legislature meeting for a few months every other year is still the Texas way. Every odd-numbered year, 181 representatives and senators gather in Austin for a session that lasts exactly 140 days. They pass a balanced budget, make whatever changes are needed in state law and go home for the next year-and-a-half. During each session legislators will file around 6,000 bills and will pass nearly 1,000 of them. Our industry looks at every single one and ends up tracking nearly 1,000 of them. Most of the bills we track end up being of minimal importance, but here’s a hard lesson every business has to learn: Bills can be amended to do things that were not in the original scope. Bills that could affect our industry, even if they don’t in their original form, are always on our radar. Here are just a few of the bills that have been filed so far this year. H.B. 183 by Rep. Harold Dutton (D-Houston) would prohibit housing and employment discrimination against people who have successfully completed a period of deferred adjudication. This is a tough one for employers and housing providers. Deferred adjudication is a tool sometimes used by prosecutors, often with first-time offenders, where the defendant pleads guilty to the crime with which he’s charged. Instead of accepting the plea – the court agrees to dismiss it after a certain period of time if the defendant stays out of trouble, passes drug tests, reports to his probation officer, etc. Many defendants assume their record will then be “wiped clean,” but the fact that they pleaded guilty to a felony crime is always a matter of public record, which would cause concern for many employers and housing

providers. For an apartment property to hire a maintenance technician who pleaded guilty to burglary – even if that charge was later dismissed – requires a certain faith in humanity or a lack of concern for residents – depending on how you look at it.

During each session legislators will file around 6,000 bills and will pass nearly 1,000 of them. Our industry looks at every single one and ends up tracking nearly 1,000 of them. Most of the bills we track end up being of minimal importance, but here’s a hard lesson every business has to learn: Bills can be amended to do things that were not in the original scope. Bills that could affect our industry, even if they don’t in their original form, are always on our radar.

H.B. 192 by Rep. Diego Bernal (D – San Antonio) would prohibit housing discrimination on the basis of sexual orientation or gender identity. This requirement already exists in several city ordinances, although Houston’s was repealed by voters shortly after its adoption in 2015. S.B. 165 by Sen. Jose Rodriguez (D-El Paso) would do the same, but also with respect to employment and government contracting.

H.B. 388 by HAA-member Rep. Jim Murphy (R-Houston) would phase out and repeal the franchise tax, which has never really worked fairly or effectively as a business tax. H.B. 556, by Rep. Mark Keough (R-Woodlands) would make it really difficult for apartment owners to prohibit concealed handgun license holders from entering the property with a gun. Currently, with the proper (and huge) sign, an owner can prohibit license holders from carrying handguns into the leasing office. H.B. 616 by Rep. Jeff Leach (R-Allen) would remove a provision that currently counts the level of community support or opposition for an affordable housing development, as expressed by the area’s state representative, toward the state’s decision whether or not to approve low income housing tax credits for that project.

S.B. 2 by HAA-member Sen. Paul Bettencourt (R-Houston) is the omnibus property tax reform bill. Among other things, it would make it harder for taxing jurisdictions to ride an increase in property values, pretending that it wasn’t raising your ad valorem taxes. The “rollback rate” that triggers a public vote would decrease to 4 percent from the current 8 percent. The bill would completely restructure the way appraisal review boards are chosen and create specific requirements for those who serve, and would provide additional rights for appraisal protests. S.B. 4 by Sen. Charles Perry (R-Lubbock) is the “sanctuary cities bill” – actually a fairly complex bill outlining the responsibilities of local law enforcement agencies with respect to the enforcement of federal immigration law. S.B. 6 by Sen Lois Kolkhorst (R-Brenham) is the “bathroom bill,” either a common-sense measure to protect the privacy of women in public schools, colleges and government buildings or an assault on the rights of transgender Texans, depending on your point of view. Business groups are worried about this one. Similar legislation in North Carolina cost that state the NBA All Star Game, as well as numerous conventions and concerts. / See Legislative, Page 73

February 2017



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It’s the Law

By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel


Read how one owner won a personal injury case and a peek into the past, present and potential future responsibilities of an owner with respect to making repairs. A RESIDENT GETS injured from

The Suit Ortega sued Murrah for negligence and premises liability. The primary issue that the court had to consider was whether Murrah owed a duty to repair the kitchen sink and was liable for failing to comply with that duty.

and damages proximately caused by the breach. An owner generally has no duty to residents for dangerous conditions on the leased premises. However, there are exceptions to this general rule. An owner who agrees to repair the leased premises owes a duty to exercise ordinary care in making the repair. An owner may also be liable if the owner concealed defects on the leased premises or an injury is caused by a defect on a portion of the premises that is under the owner’s control. The court considered two arguments from Ortega. Ortega argued that Murrah should be held liable either because: (i) Murrah voluntarily undertook a duty to repair the sink; or (ii) the Texas Property Code creates such a duty. The court first examined the lease signed by Ortega, which does not appear to be a TAA lease. The court concluded the lease did not impose upon Murrah a duty to repair or maintain plumbing. In response to Ortega’s argument, since the lease stated what Ortega should repair or was responsible for maintaining, by implication, Murrah would be responsible for maintaining everything else. The court said no. The court relied on a Texas Supreme Court case that states a contract will be enforced as it is written and not rewritten to add to its language under the guise of interpretation. In other words, unless the contract explicitly imposed a duty upon Murrah to repair, Murrah did not have the obligation. With respect to Ortega’s claim that Murrah agreed orally to make repairs, the court also said no. The court concluded that there was no consideration for any alleged agreement that Murrah may have made to repair items.

No Duty, No Liability! In either a negligence or premises-liability case, the claimant must establish a duty owed to the claimant, breach of that duty

A Historical Look at Duty In the concurring opinion of the case (a concurring opinion is written by a judge that agrees on the result rendered in the majority

slipping on water inside a leased home that leaked from a broken pipe, which the owner failed to repair. The resident sues to recover damages. The resident should win, right? No, says a Houston Court of Appeals. On Nov. 17 of 2016, the First Court of Appeals in Houston granted a motion for summary judgment on a case involving this issue. The case, styled Ortega v. Murrah Properties gives us some insight as to how a court will construe an apartment owner’s duty to repair in light of a personal injury claim. The Facts Ortega, the resident, broke her leg after she slipped on water that leaked from a broken pipe under the kitchen sink. Ortega’s husband called the phone number Murrah, the apartment owner, provided to report the problem. After numerous calls, no one came to fix the plumbing. Ortega never submitted any requests for repairs in writing. About six months later, while Ortega soaked dishes in the sink, the plumbing underneath the sink gave way and water flooded onto the floor. Ortega mopped up the water, but she knew the floor was still damp. She then left the room temporarily to tend to her baby in a different room. When she returned to the kitchen, Ortega slipped and fell on the damp floor, breaking her leg.

opinion, but gets to that result with a different analysis), one of the justices outlined the history of an owner’s legal duties. The justice cited a Supreme Court case stating, “as part of a historically agrarian (meaning of or relating to the cultivation of land) society, the relationship between a landlord and tenant was, at its most basic level, a tenant’s promise to pay in exchange for the bare right to possess the property.” The court stated, historically, “no warranty of habitability was implied upon leasing of the premises” and, absent specific lease language to the contrary, “a landlord had no obligation during the term of the lease to maintain or repair the premises.” The Supreme Court recognized, however, that, although the landlord-tenant relationship had historically centered on possession, over time resident’s became increasingly concerned with the condition and habitability of the rented premises. Accordingly, in 1978 the Supreme Court abrogated Texas common law by finding an implied warranty of habitability. However, shortly after the 1978 case was decided, the Texas Legislature enacted superseding legislation that abrogated the implied warranty and created a limited landlord duty to repair. This is when the legislature enacted Subchapter B of Chapter 92 of the Texas Property Code. The court discussed two provisions of Subchapter B of Chapter 92 pertaining to the owner’s duty to repair any condition that affects the health or safety of an ordinary resident. Section 92.052 of the Code requires an owner to make a diligent effort to repair or remedy a condition if: (1) the resident specifies the condition in a notice to the person to whom or to the place where rent is normally paid; (2) the resident is not delinquent in the payment of rent at the time notice is given; and (3) the condition: (i) materially affects the physical health or safety of an ordinary February 2017



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resident; or (ii) arises from the owner’s failure to provide and maintain in good operating condition a device to supply hot water of a minimum temperature of 120 degrees Fahrenheit. Section 92.061 of the Code provides that duties the of an owner and the remedies of a resident under Subchapter B are in lieu of existing common law and other statutory law warranties and duties of owners for maintenance, repair, security, habitability, non-retaliation and remedies of residents for a violation of those warranties and duties. Otherwise, the subchapter does not affect any other right of an owner or resident under contract, statutory law or common law that is consistent with the purposes of the subchapter or any right of an owner or resident or resident may have to bring an action for personal injury or property damage under Texas law. The Ruling The majority opinion relied on a Texas Supreme Court opinion, which states that Subchapter B was intended to govern disputes between an owner and a resident over repairs and not liability for personal injuries resulting from premises defects actionable under the common law. The opinion then cited a previous court of appeals case, which held that the duties in Subchapter B were unrelated to personal injury claims. The court held that section 92.052 does not create an independently actionable duty to repair in the context of a personal injury claim. The concurring opinion had a slightly different take on the meaning of an owner’s duty under the Property Code. The concurring opinion stated that Ortega’s arguments misread the law. Subchapter B sets out specific minimum standards of habitability, procedures for enforcing those standards, and remedies for an owner’s failure to meet those standards. Subchapter B was not intended to limit or preclude causes of action for personal injuries related to dangerous conditions on a leased property. While Subchapter B provides the exclusive duties and remedies regarding an owner’s duty to repair or maintain the habitability of leased premises, the plain language of Section 92.061 provides that Subchapter B does not affect any other right of an owner or resident under contract, statutory law or common law that is consistent with the purposes of this Subchapter or any right an owner or resident may have to bring an action for personal injury or property damage under the law. The concurring opinion stated that, rather than establishing a duty to repair that would apply in personal injury claims, as Ortega argues, Subchapter B establishes repair duties without affecting the already existing common-law duties governing personal injury claims. In other words, according to the concurring opinion, even though this was a personal injury claim, the owner would have had a duty to repair if Ortega had complied with the requirements of Subchapter B. The court concluded that Murrah established its entitlement to a summary judgment by conclusively proving that it owed Ortega no duty to repair, and that Ortega failed to raise a fact issue regarding the existence of such a duty under the lease, the alleged subsequent oral agreement, or the Property Code. The concurring opinion stated that the majority opinion should not be read as a holding that no owner has a duty for personal injury to his resident, or even that Murrah had no duty to Ortega here, but rather that Ortega’s notice was insufficient to trigger Murrah’s duty to repair the sink under the specific facts of this case. A Few Comments About the Opinions 1. Oral Agreements. Although the court sided with the owner with respect to oral agreements to repair, be careful! Any agreements made could be construed as misrepresentations if they are inconsistent with the terms of the lease. / See Law, Page 58



February 2017

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Resident Relations from the RESIDENT RELATIONS COMMITTEE


When a resident fights for his security deposit after moving out weeks before his lease ended, the Resident Relations Committee discovers a few mistakes made by the management company. A RESIDENT FILED a complaint with HAA to dispute move-out charges and receive a refund of his security deposit. The management company charged the resident with $1,469 accrued from rent, cleaning charges, pest control treatments, damages, an unpaid pet fee, termination fees and late charges. Management responded to HAA and felt the resident was charged accordingly. Enclosed were copies of the lease, move-in/move-out condition form, application and move-out statement. Pictures were also enclosed. The resident supplied HAA with his notice to move out, dated June 27, that stated he would



February 2017

be moving out on Aug. 3. This TAA lease required residents to provide a 60-day move-out notice, which he failed to do. Management also supplied HAA with the lease signed by the resident, stating the lease would end on Aug. 31. The committee decided in favor of management with adjustments. The committee removed both cleaning charges and heavy pest control treatment with a combined total of $254.95 because management did not provide an invoice to support that charge. The committee also reduced the heavy cleaning charge of $110 to $75 and the trash-out charge $250 to $50 because, again, management failed to provide invoices.

The pet-fee was reduced from $250 to $100 to match the pet-addendum. The committee removed late charges totaling $115 because the resident moved out on Aug. 1 and those charges were dated Aug. 4 through Aug. 8. The committee also noted the resident paid a security deposit of $400, not the $200 as stated on the move-out statement. After the adjustments were made and other charges were justified the resident owes the property $514.35. The resident may wish to pursue this complaint in small claims court.

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Maintenance Mania pg 16.qxp_11-13_04_0601_BookstaffH 1/18/17 12:59 PM Page 1

Maintenance Mania Competitors: $55 (Entry fee for competition, breakfast and awards luncheon)

Register Now! Wednesday, March 29

Spectators: $35 (Access to competition event as spectator and awards luncheon)

Houston Marriott Westchase

! a i n a M

e c n a n e t n i a M 2900 Briarpark Drive

Show off yo ur maintenanc e skills and c h e er on your b 8 a.m. to 9:30 a.m. – Registr est! ation,

practice and co ntinental brea (c om kfast pe titors only) 9:30 a.m. to 11 :30 a.m. – Ski lls-based com petition (open Noon to 1 p.m to spectators) . – Awards lunc heon (all attend ees)

Cash Prizes for Contestants! The following cash prizes will be given for achievement in Maintenance Mania competition events • $100 for First Place, Individual category • $200 for First Place, Overall • $100 for Second Place, Overall • $50 for Third Place, Overall Attendees will compete against other Maintenance Professionals in a series of skill-based competitions that challenges them to exhibit talents used on the job every day. Compete for a chance at the National Title – one participant from each region will compete at the National Event at the 2017 NAA Education Conference in Atlanta, GA, and will receive an allexpense paid trip to attend!

Register online today at

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Your Best Calculation: Industry Math A new curriculum authored by NAA, this half-day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?), to understanding averages and more, this is your chance to “go back to school” in a relaxed and low-stakes environment. Learn how various mathematical calculations influence operations and get introduced to the more advanced concepts you’ll need to know to advance in your industry career. Course Schedule: Registration begins at 8:30 a.m. Course – 9 a.m. to Noon Program Cost: $99 Program Dates: March 28 May 31 August 22 October 31

To register and for more information, visit

February 2017



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Beer, Wine, Hors d’oeuvres, an HAA PAC Fundraiser

• Blind beer taste tests Payment must be made by personal credit card or personal check payable to HAABGF. Payment must accompany registration. Name ____________________________________________________________

• Wine/beer tastings paired with hors d’oeuvres


• Wine Pull

Phone (__________)_________________________________________________

For more information, visit Annual Events section of

MC____ Visa____ AmEx____ Discv_______ Credit Card #_______________________________________________________ CC Security Code_____________ Expiration Date______________________ Name on Card______________________________________________________

Please select: _______ $75 per person – admission with four (4) tasting tokens each _______ $100 per person – admission with four (4) tasting tokens and Wine Pull ticket

Name of your guest (if applicable), additional attendance fee required: _________________________________________________________________ Mail completed form and payment to: HAABGF, 4810 Westway Park Blvd., Houston, Texas 77041. Credit card registrations may be emailed to HAA at or faxed to 281-582-1520; payment must accompany registration.

HAA’s PAC Fundraiser: Flights & Bites Thursday, March 30 6 p.m. to 8:30 p.m. Mosaic on Hermann Park, North Tower 5925 Almeda Road, Houston, Texas 77004 $75 per person – admission with four (4) tasting tokens each $100 per person – admission with four (4) tasting tokens and Wine Pull ticket American Express, Visa, Discover, MasterCard are accepted over the phone and by fax. Notice of cancellation is required by end of business on March 27 for a refund, less a $15 administrative fee per person. Registration not confirmed without payment. For reservations and information, contact or visit online at

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Upcoming Education

FEBRUARY APPLE Core Session 1: Impact Sales Thursday, February 2 8:30 a.m. to noon Program fee: $50 Sponsored by The Liberty Group See Page 22 for details. HAA NEXT: Professional Development Breakfast Friday, February 3 8 to 10 a.m. Program fee: $10 Join your HAA young professionals ages 35 and under over breakfast and grow your career together among the next generation of HAA leadership. Visit to register. NALP I: Bringing in New Residents – Be Prepared Tuesday, February 7 8:30 a.m. to noon Program fee: $325; $425 per nonmember; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental Inc. This course focuses on the skills needed to deliver exceptional leasing support. From personal organization and time management to teamwork and technology, the top leasing professional applies these talents to a successful outcome for prospective residents. See for details. NALP II: Marketing and Maintaining Your Community Tuesday, February 7 1 to 4:00 p.m. Program fee: $325; $425 per



nonmember; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental Inc. Explore the importance of image, reputation and brand. If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early. See for details. State of the Industry Breakfast Wednesday, February 8 7:30 to 10:30 a.m. Hilton Westchase Hotel Program fee: $99 by credit card; $125 by invoice Sponsored by CORT Furniture Rental and For Rent Media Solutions A comprehensive look at what is happening in the Houston apartment market. See for details. Annual Legal Seminar Thursday, February 9 9 a.m. to 4 p.m. Dinerstein Reed Prokop Education Center 4810 Westway Park Blvd Houston, 77041 Program fee: $125 prepaid (by Feb. 9); $160 Sponsored by AAA Plumbers and Presto Maintenance Supply See Page 23 for details. NALP III: Why Your Competition Matters Tuesday, February 14 8:30 a.m. to noon Program fee: $325; $425 per nonmember; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental Inc.

are subject to change without prior notification. Notice of cancellation is required two days in advance to receive a refund, less a $15 administrative fee. Seats are guaranteed on a first-come, first-served basis when payment and registration are received in advance of the program. Unless otherwise indicated, courses are held in either the Camden and Michael Stevens Interests Room or the Direct Energy and Liberty Personnel & Executive Search Room at the Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd. on the second floor of the HAA Office

A loyal and satisfied resident is at the heart of this course. See for details. NALP IV: Relevant Laws and How to Apply Them Tuesday, February 14 1 to 4 p.m. Program fee: $325; $425 per nonmember; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental Inc. This course teaches a full spectrum of Fair Housing and ADA compliance for both prospective and current residents. If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early. See for details. NALP V: The Sales Process and Building Relationships Tuesday, February 21 8:30 a.m. to noon Program fee: $325; $425 for nonmembers; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental Inc. Learn the foundations of relationship selling and the importance of problem solving. See for details. NALP VI: Effectively Meeting the Needs of Current Residents Tuesday, February 21 1 to 4 p.m. Program fee: $325; $425 for nonmembers; $65 per course; $85 per course for nonmembers Sponsored by Brook Furniture Rental Inc. Once the prospective resident moves in, the leasing

professional's relationship and responsibilities continue. If you are taking this as a standalone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early. See for details. APPLE: Maintenance 1 Wednesday, February 22 8:30 a.m. to noon Program fee: $50 Sponsored by Hire Priority & Executive Search See Page 22 for details. ACES Luncheon Friday, February 24 11 a.m. to 1:30 p.m. Please note, this program is open only to executives in property management. Eligible attendees to ACES luncheons are permitted to invite any of their staff provided the registration also includes at least one person at the supervisor level or above.

MARCH APPLE Core Session 2: Tech Tips for Time Management Thursday, March 2 8:30 a.m. to noon Program fee: $50 Sponsored by The Liberty Group Get more out of your day and leave the office with an empty inbox. See Page 22 for details. Certified Pool Operator Course (2 days) Wednesday, March 8 and Thursday March 9 8:30 a.m. to 5 p.m. Program fee: $299 Get certified. See Page 25 for details. / See Education, Page 31

Building. Seating is limited. You must pre-register. For more information and to register, go online at Notice to Attendees: All pre-registered no-shows will be billed. For admittance into HAA/HAF events, payments will be required at the door if not received prior to the event. Start times listed above include a 30-minute registration period. Notice of cancellation is required two days prior to the event for a refund, less a $15 administrative fee. February 2017



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FEBRUARY S M T W 1 5 6 7 8 12 13 14 15 19 20 21 22 26 27 28

Calendar HAA Education, Events and Meetings SCHEDULE

T 2 9 16 23

F 3 10 17 24

S 4 11 18 25


W 1 5 6 7 8 12 13 14 15 19 20 21 22 26 27 28 29

T 2 9 16 23 30

F 3 10 17 24 31

S 4 11 18 25





New Suppier Member Orientation Wednesday, February 1 3 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042. All new supplier members welcome. Contact Amanda at for details.

State of the Industry Breakfast Wednesday, February 8 7:30 a.m. to 10:30 a.m. Houston Hilton Westchase, 9999 Westheimer Road, 77042 See Sponsored by CORT Furniture Rental and For Rent Media Solutions

NALP III: Why Your Competition Matters Tuesday, February 14 8:30 a.m. to noon See Page 23 for details. Sponsored by Brook Furniture Rental Inc.

APPLE Maintenance 1: R410A with Century Air Conditioning Wednesday, February 22 8:30 a.m. to noon See Page 22 for details. Sponsored by Hire Priority & Executive Search

NALP IV: Relevant Laws and How to Apply Them Tuesday, February 14 1 p.m. to 4 p.m. See Page 23 for details. Sponsored by Brook Furniture Rental Inc.


Ambassador ONE Society Meeting Wednesday, February 1 4 p.m. to 5:30 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042. Contact Amanda at for details.

2 APPLE Core Session 1: Impact Sales with Heather Blume Thursday, February 2 8:30 a.m. to noon See Page 22 for details. Sponsored by The Liberty Group

3 HAA NEXT: Professional Development Breakfast Friday, February 3 8 a.m. to 10 a.m. NALP I: Bringing in New Residents – Be Prepared Tuesday, February 7 8:30 a.m. to noon See Page 23 for details. Sponsored by Brook Furniture Rental Inc.

Resident Relations Committee A Wednesday, February 8 2 p.m.

9 Annual Legal Seminar Thursday, February 9 Dinerstein Reed Prokop Education Center 4810 Westway Park Blvd Houston, 77041 Program fee: $125 prepaid; $160 Visit for details and registration. Sponsored by AAA Plumbers and Presto Maintenance Supply Blue Star Program Thursday, February 9 Greenspoint Mall “Ellipse” Food Court Enterance 12300 North Freeway, 77060 Register online at family or by calling Officer Donna Clark at 713-308-3911 Sponsored by Greenlogic Lighting & Electric and Kastle Systems

21 NALP V: The Sales Process and Building Relationships Tuesday, February 21 8:30 a.m. to noon See Page 23 for details. Sponsored by Brook Furniture Rental Inc. NALP VI: Effectively Meeting the Needs of Current Residents Tuesday, February 21 1 p.m. to 4 p.m. See Page 23 for details. Sponsored by Brook Furniture Rental Inc.

Hall of Fame Luncheon Thursday, February 23 11:30 a.m. to 1 p.m. Hyatt Regency Galleria, 2626 Sage Road, Houston, 77056 See Page 6 details. Sponsored by Crestmark Construction Services and Dixie Carpet Installation

24 ACES Luncheon Friday, February 24 11 a.m. to 1:30 p.m.

28 Area Council Meeting: The Woodlands Tuesday, February 28 11:30 a.m. to 1 p.m. More information to follow. Contact Lauren Turner at for details.

NALP II: Marketing and Maintaining Your Community Tuesday, February 7 1 p.m. to 4 p.m. Sponsored by Brook Furniture Rental Inc.

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See for an interactive calendar. 20


February 2017

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Please note that dates and times are subject to change. Check the calendars at for the most up-to-date information.





New Suppier Member Orientation Wednesday, March 1 3 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042 All new suppler members welcome. Contact Amanda at for details.

Certified Pool Operator Course (2 days) Wednesday, March 8 8:30 a.m. to 5 p.m. See Page 25 for details.

CAM: Financial Management Wednesday, March 23 8:30 a.m. to 5 p.m.

APPLE Leadership Session 2: Leadership versus Management – What’s the Difference with Katie Rigsby Thursday, March 30 8:30 a.m. to noon See Page 22 for details. Sponsored by Best Plumbing

Ambassador ONE Society Meeting Wednesday, March 1 3 p.m. to 5:30 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042 Contact Amanda at for details.


2 APPLE Core Session 2: Tech Tips for Time Management with Julie Irvin Thursday, March 2 8:30 a.m. to noon See Page 22 for details. Sponsored by The Liberty Group

5-8 NAA Capitol Conference Sunday, March 5 to Wednesday, March 8 Washington, D.C. Visit for more information.

7 Expo Committee Tuesday, March 7 9 a.m. Contact Amanda at for details.

Resident Relations Committee B Wednesday, March 8 2 p.m.

28 Industry Math Tuesday, March 28 8:30 a.m. to noon See Page 17 for details.

Leasing 101 (2 days) Tuesday, March 14 8:30 a.m. to 4 p.m. and Wednesday, March 15 9 a.m. to noon

Area Council Meeting: Clute Tuesday, March 28 11:30 a.m. to 1 p.m. More information to follow. Contact Lauren Turner at for details.



HAA PAC Luncheon Tuesday, March 21 11:30 a.m. to 1 p.m. Dinerstein Reed Prokop Education Center 4810 Westway Park Bvld., 77041 Program fee: $30 per PAC member; $40 per nonmember Contact to register. Sponsored by Foundation Specialists

Maintenance Mania Wednesday, March 29 8 a.m. to 1 p.m. Houston Marriott Westchase 2900 Briarpark Drive, 77042. See Page 16 for details.

22 CAM: Industry Essentials & Resident Experience Wednesday, March 22 8:30 a.m. to 5 p.m. See Page 24 for details. Katy Fair Housing Seminar Wednesday, March 22 8:30 a.m. to noon Hilton Garden Inn Katy 2409 Texmati Drive, 77494. See Page 29 for details.

Legislative Committee Thursday, March 30 3:30 p.m. to 4:30 p.m. Davis Street at Hermann Park, 5925 Almeda Road, 77004 Board Meeting Thursday, March 30 4:30 p.m. to 6 p.m. Davis Street at Hermann Park, 5925 Almeda Road, 77004 Flights & Bites – PAC Fundraiser Thursday, March 30 6 p.m. to 8:30 p.m. Mosaic on Hermann Park North Tower 5927 Almeda Road, 77004. Program fee: $75 per person; $100 per person includes Wine Pull ticket Join us for the return of Flights & Bites. This PAC fundraiser will feature complimentary wine and beer tasting courses, a Wine Pull and a blind beer tasting competition. See Page 18 for details.

31 IROC Breakfast Friday, March 31 7:30 to 10 a.m. Dinerstein Reed Prokop Education Center 4810 Westway Park Bvld., 77041

Take a seat at the table to support your business and our industry Join the HAA Political Action Committee Events on March 21 and March 30 See above for details and see Page 57 for information on how to join the HAA PAC.

February 2017



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Here’s a taste of the first sessions for 2017:

Grow your career with the right h tc a w d n a ce vi d a t es b e th s, idea your future blossom –

Grab an APPLE! APPLE is sponsored by

APPLE features some of the best nationally acclaimed speakers in the industry.

APPLE: Core – Session 1 February 2 Impact Sales With Heather Blume Sales is all about making an impact! In any given sales situation, there are countless chances to make not only an impression for your product, but also for yourself. This class helps sales associates understand the need for a faster response time, better first impressions (in person, on the phone and online!), as well as how much it really costs us when we take our time getting back to someone. Stacked with statistics and psychology, Heather will share a wealth of knowledge with attendees, including: • Why response time matters more than most people think • The psychology of time perception and the “Pleasure Principle” • “The Jenny Effect” – How positive interruption forms bonds • The real numbers on response time and closing ratios • Speech strategies for optimal communication • Roadmaps for creating sales rapport • Non-verbal communication tips and tricks • Decoding body language • The one thing you can do that will help you close more sales and have happier customers! From first contact to the lease signing, let Heather show you how to maximize your sales opportunities!

APPLE: Maintenance – Session 1 February 22 R410A with Century Air Conditioning

APPLE: Core – Session 2 March 2 Tech Tips for Time Management With Julie Irvin Get more out of your day and leave with an empty inbox. APPLE: Leadership – Session I March 30 Leadership vs. Management – What’s the Difference? With Katie Rigsby Does being a manager automatically make you a leader? Does a leader have to be a good manager? Does being a leader mean you are in charge? This session provides an in-depth look at the attributes of both effective leadership and productive management. Participants will leave with the tools to empower team members and the knowledge to successfully manage a leadership role. Key takeaways include: • Recognize the differences between a leader and manager and the importance of being both • Identify the role of a productive manager • Understand the aspects of effective leadership • Learn how to motivate and empower your team

And there’s many more sessions for 2017! Visit for more.

Individual sessions are priced at only $50 each, a real steal for quality education. Annual Property Subscriptions are also available with unlimited attendance for all on-site property staff to all sessions at discounted prices: • Only $199 per year per property for properties with fewer than 200 units • Only $399 per year per property for properties with 200 to 350 units. • Only $450 per year per property for properties with more than 350 units.

Take a bite out of these education opportunities and enroll for 2017 today. Contact the HAA Education Department at or register online at



February 2017

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ANNUAL LEGAL SEMINAR Thursday, February 9

Location – HAF Education Center, 4810 Westway Park Blvd. (off Clay Road and the Beltway) Registration and Breakfast – 8:30 a.m. Program – 9 a.m. to 4 p.m. Program Fee (includes lunch) – $125 online registration; $165 if if invoiced. Seating is limited, register early. Sharpen your knowledge of your legal rights and responsibilities as a rental housing provider by participating in the annual HAA Legal Seminar. Here’s your chance to hear from the experts and get answers to your questions. • What to do when the resident comes in with an unauthorized … uhhhh … assistance animal.

Presented by Howard Bookstaff, HAA General Counsel

• The impact of disparate impact. • Water code compliance – Take the fun out of class action lawsuits. • Trending issues in legislation.

For more information and to register, see online at

• Let’s go to court! A mock trial presentation. And much more …

Sponsored by AAA Plumbers and Presto Maintenance Supply

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Apartment Managers – Write it down: CAM is the best way to advance your multifamily career! What are you waiting for? Credential Qualifications: • Minimum of 12 months of on-site property management experience in a management role or position (assistant managers do qualify) • Classroom attendance in at least six of the seven scheduled class days • A passing score on parts I and II of the CAM exam within 12 months of enrollment Course Schedule and Fees: • Total Program Cost: $1,050; Tuition can be paid in full or divided into two payments of $525 • All textbooks, exam fees and meals are included in the course fee • New CAM Candidates must begin the program with the first course on March 22 • The CAM curriculum is comprised of eight modules and is administered by HAA in seven days over the course of six weeks • Check-in and registration begins at 8:30 a.m. • Modules vary in length; classes generally will conclude by 4 p.m. or earlier • Lunch is provided (Proctored Exam Dates to be announced throughout 2017)

CAM Course Schedule and Descriptions: March 22: Industry Essentials & the Resident Experience • Summarize the global state of the apartment industry • View property as an investment • Identify the roles of people a CAM will interact with • Describe the value of the CAM role as an investor advocate and resident advocate • Identify characteristics of different types of housing • How to build relationships with residents • Explain the Resident Cycle March 23: Financial Management • Relate CAM responsibilities to the financial performance of a property • Analyze an income statement • Develop and manage a stabilized budget • Prevent and solve for bad debt • Perform a property valuation

April 5: Marketing • Identify the components of an effective Marketing Plan • Use resources to effectively gather and calculate data needed in a Marketing Plan • Develop a Marketing Plan • Add value to a property through use of rental income, rates, and/or adjustments • Add value to a property through managing occupancy • Select and write an effective recommendation • Develop a budget for a Marketing Plan • Measure the success of a Marketing Plan April 6: Property Maintenance • Relate CAM responsibilities to the maintenance of a property • Oversee service requests • Manage inventory • Identify the need for a contractor or vendor - Complete the bid process and signing of a contract • Use inspection results to prioritize maintenance and repairs • Develop a preventative maintenance program • Identify maintenance needs for green properties April 19: Legal • Describe reasonable accommodations and modifications for persons with disabilities • Explain compliance with laws that govern applicant screening • Explain the purpose and impact of fair housing laws • Explain how to remain in compliance with fair housing laws • Identify a CAM’s responsibilities in providing safe living conditions with adherence to residence rights • Summarize the bid process requirements • Explain compliance with laws that govern employment practices April 20: Risk Management • Relate risk management to a CAM’s role • Propose a solution to an issue of fraud, theft, embezzlement, etc. to minimize financial risk • Identify necessary preventative maintenance to minimize risk to physical plant • Create a resident education/orientation message to minimize risk to residents • Practice preparing for an OSHA inspection • Create sample guidelines for entering homes to minimize risk to staff/vendors • Create emergency plan for a common regional emergency • Provide the best course of action for various crime emergencies • Prevent and control loss May 3: Human Resources • Identify laws that affect employment procedures • Understand how to manage payroll including benefits, overtime, and rent-free employee housing • Summarize the employment process • Maintain employees’ records appropriately • Address employees’ needs throughout the lifecycle of their employment

For a more detailed synopsis of individual course content and to register, please visit the education page of our website at

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in Be

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the Successful completion of this course offers apartment industry personnel a five-year certification from the National Swimming Pool Foundation and ensures pool chemicals are being used properly and when appropriate.

Recommended for anyone working with pools, this course is also a great course for property managers. Make sure you are up-to-date on local codes to help reduce risk and liability by attending this informative session.

or t a r e l Op o o P d cation e h 8-9 i f c i r t a r i Ce ) Certif y, M a s r u (CPO ay and Th ion



The Certified Pool Operator Certification, better known as CPO, will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool.

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w Kno Instructor: Grant Almquist, Texas Apartment Pool Services

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February 2017



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ADVOCATES NEEDED Congress wants to hear from you.

PLAN NOW TO advocate before Congress on the industry’s highest priority issues by attending the NAA Capitol Conference and Lobby Day, March 7 – 8 in Washington, D.C. Congress needs to hear your firsthand experience before they consider these issues this year: • Tax Reform: Any proposed reforms must promote economic growth and investment in rental housing without unfairly burdening apartment owners and residents relative to other asset classes. • National Flood Insurance Program Reauthorization: Congress must prevent disruption in the marketplace and pass a long-term reauthorization before the government’s backstop expires on Sept. 30, 2017. • Americans with Disabilities Act Reform: Provide a business owner with the opportunity to cure an alleged deficiency prior to the initiation of a “drive-by” lawsuit. Advocating on Capitol Hill is the most visible way for the apartment industry to demonstrate our grassroots strength to national policymakers, and it’s easy: The Capitol Conference provides you with an issues briefing, advocacy orientation and training, talking points, fact sheets, a new Advocacy365 mobile app and other resources to ensure you succeed. The conference also features historian and Pulitzer Prize-winning author Doris Kearns Goodwin as our keynote speaker. In addition, NAA Government Affairs will hold a webinar on the issues on Wednesday, Feb. 22 at 2 p.m. ET. But don’t just read about why you must attend; listen to NAA members explain why advocating on Lobby Day is critical, then register right away! The NAA Spring Governance meeting precedes the Capitol Conference from March 5 – 7. For more information, visit

Top 2016 NAA and NMHC NAA/NMHC are well positioned in the current politiLegislative and Regulatory cal and legislative environment to build on our 2016 Accomplishments successes. We will continue to aggressively advocate On Jan. 20, Donald Trump on behalf of the apartment industry over the next few was sworn in as the 45th Presimonths and work with the Trump administration as dent of the United States. It marks the conclusion of an unwell as lawmakers on both sides of the aisle to impleparalleled election season that ment policies that support the unique needs of the ended in a Republican sweep multifamily industry as we work to provide homes for of both Houses of Congress. 38 million Americans. Now, NAA/NMHC are focused on identifying the industry’s advocacy agenda for the new Administration and Congress as we begin 2017 in our to spur the production of apartment homes for strongest position in years. In fact, this year America’s working families. could present opportunities to work with law• Ensured the long-term reauthorization of makers to secure legislative and regulatory adthe Terrorism Risk Insurance Act (TRIA). vances that promote a balanced housing policy • Held back modifications to the privatized and recognize the important role that apartmilitary housing program that could have jeopments play in a strong economy. ardized the future of the program. As we forge ahead on the 2017 agenda, it’s • Prevented interruption of the EB-5 program important to take a moment to reflect on our through a short-term extension and continue to 2016 successes, of which there are many. Given pursue long-term preservation of the program. the challenging realities of the past year, just • Saved the apartment industry millions of ending this cycle with the status quo undollars in annual construction costs by advocatchanged could be considered an accomplishing for technologically feasible, cost effective ment; but NAA/NMHC undertook strategic building codes and standards including: advocacy efforts on a number of issues, and – Saved the industry up to $650 million below are some of the key victories secured durby ensuring that certain fire safety proviing the 114th Congress. sions only apply only to pedestal type con• Enacted critical reforms to HUD’s Section 8 struction. Voucher Program, including streamlining the – Defeated efforts to expand accessibility property inspection process and extending requirements in the 2018 International contract terms for project-based vouchers. Code Council (ICC) codes that would have • Secured language in HUD’s final SAFMR required all new, existing and Type B rule allowing public housing authorities considdwelling units to accommodate larger erable leeway to make exceptions and adjustturning circles and larger clear floor space ments to the stated SAFMR. for wheelchairs. • Facilitated the introduction of the Middle– Changed the building code requireIncome Housing Tax Credit (MIHTC) legislation ment that now limits mezzanines from

Did you know you have access to more member benefits than just the lease contract and forms? If you’re receiving this magazine, your company has joined and made your company and YOU part of the largest local apartment association in the nation! Every employee of your team is a member of HAA and also a member of the TAA and NAA. Check us out online at This is YOUR HAA!



February 2017

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one-third of the area below it to one-half. – Defeated proposals that would have required apartment buildings four-or-more stories in height to have their air-barrier inspected and certified via an expensive blowdoor test. The passage of legislation and reform of regulation is often a multi-year effort and can take even longer in today’s semi-paralyzed legislative environment. In 2016 we were successful in pushing forward several issues that are now better positioned to lead to outright victories in the coming years. • Moved bipartisan legislation in both the House and Senate to curb frivolous ADA lawsuits by allowing property owners the “right to cure” alleged compliance concerns and laid the groundwork for passage of legislation in the 115th Congress. • Secured passage in the House of legislation that would help foster a more robust private marketplace for flood insurance coverage, setting the stage for reauthorization of the National Flood Insurance Program (NFIP) in 2017. The NAA/NMHC advocacy team are proud of our work this year. The information, resources and insights that we provide our members can be as important as our efforts on Capitol Hill. To that end, NAA/NMHC developed key industry resources to help apartment executives stay up to date on changing policies and laws. These include: • New Federal Overtime Rules and the Apartment Industry • Cybersecurity Multifamily Risks and Best Practices • Fair Housing Criminal Screening Policies • Fair Housing: A Strong Commitment to the Fair Housing Act NAA/NMHC regularly monitor and provide input on a variety of industry standards as they are revised. In 2016 we worked to update and re-release the National Green Building Standard (NGBS), which provides robust green building guidance for all multifamily property types and serves as an alternative to other building performance labeling programs. Nearly 90,000 multifamily units have been certified to the NGBS with another 70,000 units in the certification pipeline. NAA/NMHC are well positioned in the current political and legislative environment to build on our 2016 successes. We will continue to aggressively advocate on behalf of the apartment industry over the next few months and work with the Trump administration as well as lawmakers on both sides of the aisle to implement policies that support the unique needs of the multifamily industry as we work to provide homes for 38 million Americans.

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Coming to a neighborhood near you! HAA is reaching out to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact Strategic Growth Manager Lauren Turner at to sign up for these FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers.

Next Up: Woodlands Area Council Meeting Topic: Gil Staley – What’s Next for the Woodlands? An Economic Update Tuesday, February 28, 11:30 a.m. to 1 p.m. Location to be announced. Register online at or contact Lauren at NOTE: These events are for owner/management members only.

h t g Out n e r r eac tS h



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Ne t w o r k

n o i t a c u Ed

Would you like to host an event in your area? We are looking for members properties to host these gatherings all across the HAA service area. Contact Lauren at for more information.

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HAA is reaching out and hitting the road to better serve our members by bringing Fair Housing Seminars to different parts of our 12-county service area, presented by HAA General Counsel Howard Bookstaff. How should you deal with service animal requests? Criminal background screening? What do you do when you receive a complaint? Fair Housing is changing and you need to be up to speed. We’re bringing HAA General Counsel Howard Bookstaff to your area for this refresher course. Topics include: • Anatomy of a Fair Housing complaint: Navigating through the Fair Housing process. • How to respond to requests for accommodations and modifications. • Lions, tigers and bears, oh my! Taming assistant animal issues. • Too much stuff! Dealing with the hoarders. • Discriminating against criminals – Is that wrong? • Protecting children – How can that be wrong? • What’s on the horizon?

Seminar Dates and Areas: Katy Fair Housing Seminar March 22 8:30 a.m. – Noon Location: Hilton Garden Inn Katy 2409 Texmati Drive, Katy, TX 77494 Cost: $65 Pre-register $75 Door Register today! The Woodlands Fair Housing Seminar April 25 8:30 a.m. – Noon Location: TBA Cost: $65 Pre-register $75 Door

Baytown Fair Housing Seminar June 6 8:30 a.m. – Noon Location: TBA Cost: $65 Pre-register $75 Door Richmond/Rosenberg Fair Housing Seminar September 13 8:30 a.m. – Noon Location: TBA Cost: $65 Pre-register $75 Door

For more information, visit

Lake Jackson Fair Housing Seminar May 16 8:30 a.m. – 12:00 p.m. 8:30 a.m. – Noon Location: TBA Cost: $65 Pre-register $75 Door

HAA Roadshow Education Outreach: Fair Housing Seminars with Howard Bookstaff

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On the Scene with the HAA PAC 1

HAA PAC Winter Fest Tuesday, December 13 at the HAF Dinerstein Reed Prokop Education Center Sponsored by 1 For Rent Media Solutions The December PAC luncheon was a “Winter Fest” celebration featuring libations and a 2017 Legislative Preview presented by the staff of the Texas Apartment Association. The “Magnum Award” was presented to David Jones of Southhampton Management for having the most staff in attendance of PAC events in 2016. The 2016 Recruitment Challenge winners, Natalie Sparks, Deborah DeRouen and Amber Hyde, were also recognized.

WE’RE ALL ABOUT BETTER GOVERNMENT Threats from government are coming at the apartment industry at a rapid pace. The Houston Apartment Association’s Political Action Committee needs your help to fight bad legislation. HAA members can participate in the PAC on several levels. 2017 registration forms are now available! To join, renew or learn how to become involved with the PAC, see online at or contact at 30


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Education, continued from Page 19

Leasing 101 (2 days) Tuesday, March 14 8:30 a.m. to 4 p.m. and Wednesday, March 15 9:00 a.m. to noon Program fee: $65 prior to March 14; $75 after An in-depth introduction to the apartment industry for new leasing professionals as well as individuals looking to learn more about the industry as a career. This day and a half program also includes TAA lease paperwork curriculum. Topics covered include: Greeting and qualifying the customer, executing the lease contract, overcoming objections and closing techniques, an overview of Fair Housing and more. Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies.

CAM: Industry Essentials & Resident Experience Wednesday, March 22 8:30 a.m. to 5 p.m. Program fee: $1,050 per person Tuition can be paid in full or divided into two payments of $525. New CAM candidates must begin the program with the first course on Wednesday, March 22. See Page 24 for details. Katy Fair Housing Seminar Wednesday, March 22 8:30 a.m. to noon Hilton Garden Inn Katy 2409 Texmati Drive, 77494. Program fee: $65 by March 17; $75 after Join Howard Bookstaff for a refresher course in Fair Housing. We are coming to your area. See Page 29 for details.

CAM: Financial Management Wednesday, March 23 8:30 a.m. to 5 p.m. Program fee: $1,050 per person Tuition can be paid in full or divided into two payments of $525. New CAM candidates must begin the program with the first course on Wednesday, March 22. See Page 24 for details.

APPLE Leadership Session 2: Leadership versus Management – What’s the Difference Thursday, March 30 8:30 a.m. to noon Program fee: $50 per person Sponsored by Best Plumbing Subscribers please RSVP to See Page 22 for details.

Industry Math Tuesday, March 28 8:30 a.m. to noon Program fee: $99 A new NAA program. See Page 17 for details.

IROC Breakfast Friday, March 31 7:30 to 10 a.m. Program fee: $25 per nonmember The Independent Rental Owners' Connection offers customized education and networking programs. Whether you're a brand new apartment community owner or have been a part of the industry for many years, we encourage you to network within your fellow independent owners.

Maintenance Mania Wednesday, March 29 8 a.m. to 1 p.m. Houston Marriott Westchase 2900 Briarpark Drive, 77042. Program fee: $55 See Page 16 for details.

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On the Scene with HAA PAC JP and Constables Appreciation Luncheon Friday, December 9 at Seasons 52 More than 35 judges, constables and staff from Harris, Fort Bend, Brazoria, Waller and Chambers counties attended the Houston Apartment Association Political Action Committee’s annual Justice of the Peace and Constable Appreciation Luncheon. A big thank you to all of the elected officials and to our members who took time out of their schedules to join us for lunch.



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February 2017



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By Morgan Taylor, HAA Staff Photgraphed by Mark Hiebert, Hiebert Photography

The Best

Investment F

or Suan Tinsley there is no glass ceiling, and if there ever was, she shattered it a long time ago. Tinsley, who rose to a vice president position within the first six years of her career, started an apartment management company with her colleagues, Laura Krupala, Andrew Schor and Ed Biskind in 2010 that is now operating in multiple markets. Today, we welcome her to the HAA Hall of Fame as the third female recipient in HAA history. Tinsley Today The last time ABODE spoke to Tinsley was during her 2007 presidency when she was working as a senior vice president for Preferred Communities. She has spent the majority of her career working alongside industry moguls such as Marvy Finger and Ronny Finger of The Finger Companies and her resume includes other big names, such as Greystar and Alliance Residential. From working for management companies to now owning her own, she says the journey has been rewarding, but hasn’t been easy. “It has taken a lot of blood, sweat and tears, but I am just very blessed to finally be an owner of a management company and having partners like Andy Schor, Ed Biskind and Laura Krupala is a dream come true,” Tinsley says. Tinsley worked with Schor and Biskind at InterCapital Group and she met Krupala at Greystar. It was at a happy hour, of course, where Krupala and Tinsley came up with the idea to start DayRise Residential. The two met with Schor and Biskind and just a month later, DayRise was born. Formerly known as Vesta Management,



February 2017

DayRise currently owns 48 properties, totaling 14,000 units, in Texas, Alabama, Georgia and North Carolina. DayRise also fee manages 3,000 units for a local developer that Tinsley and company are honored to work with. The relationships Tinsley made with her partners have lasted 20 plus years, but to most that fact is no surprise. Tinsley’s capacity to build and maintain true connections and relationships with both leaders and peers has been a key element in her successful career in the apartment industry. “Relationships can either make or break you. Find those mentors, build those relationships with people who can help you grow and learn. You just can’t put a price tag on that,” Tinsley says. With a personality as big as Texas, and a smile to match, this small town girl from Pawnee, Okla., (a town of just a few thousand people) says she learned how to cultivate lasting relationships when she left her hometown and packed her bags to attend the University of Oklahoma.

“I went to school with the same people since kindergarten, so going off to a college with 22,000 people not knowing anyone was a huge step for me. I knew I had to learn how to build sincere relationships,” Tinsley says. “It was very lonely at first, but gosh, once I put myself out there, all of a sudden these doors started opening up.” After graduation, Tinsley taught kindergarten at a small private school in Norman, Okla. for a year before a friend, who was working with a well-known developer in town, suggested Tinsley apply for a manager’s position with the company. She interviewed and landed her first job in what was going to be a triumphant career. Achieving the level of success Tinsley has acquired in the apartment industry is attainable for anyone, she says. There is no secret weapon; all it takes is hard work, going the extra mile and building business relationships. Oklahoma to Houston Going off to college was an experience that

Suan with her husband, Reed Tinsley, and her parents, Jarrett and Charlotte Maltsberger in Branson, Missouri, a favorite of Suan’s parents

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After 30 years of dedication to the multifamily industry, HAA inducts Suan Tinsley of DayRise Residential to the HAA Hall of Fame. For this industry veteran, it’s all about investing time into your career, relationships and volunteer work.

Suan and her grandson, Christopher, show their “support” for the University of Texas, Reed’s alma mater.

Reed, Suan and Sean Tinsley at the 2007 HAA Installation & New Years Gala February 2017



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“I met you in 1985 when you were my apartment manager. You gave me an eviction notice for non-payment of one month’s rent, even though “From the Desk of Reed Tinsley” says I did. Now 30 years later, here we are honoring your great achievement. I’ve seen you literally grow up in the apartment business, from manager to co-owner of your own apartment property management company. A company that started small but now manages properties not only in Texas but in multiple states. If anybody reading this wants to move up the “ladder,” look at Suan’s career for guidance and inspiration. I’ve also witnessed your relentless dedication and volunteerism to the Houston Apartment Association, from committee work to the board of directors, to eventual president of the organization, but not only to HAA, your work with the Texas Apartment Association as well. Then there is Suan the person. I’ve seen you rip one or two at various times including mine, but then turn around and give a hug, a word of encouragement, a word of support. You’ve been a mentor to so many people and a leader in this industry. But more importantly there is your infectious, caring and giving personality and character. Suan I can honestly say I’m a better person knowing you; I hope others can say the same thing. Just know one thing – as long as I’m around, I too will love Luau’s!! Congratulations on your great honor and I love you.”

shaped her into the confident, fearless woman she is today. So fearless that when her former supervisor, Patrick Murphy, asked her to move to Houston in 1985, when Houston was plagued with the worst oil bust in living memory, to help him establish in-house management operations for a real estate company based in New York, she jumped at the opportunity. To be fair, Murphy did lure her with an offer she couldn’t turn down. “Patrick Murphy offered me a two-bedroom apartment with electricity included and commissions over and above my salary. I should have known something was up,” Tinsley jokes. Not knowing the state of the Houston economy, Tinsley once again packed her bags and moved from Oklahoma to the Bayou City. With all odds against her, and the rest of the apartment market, Tinsley managed to have higher occupancy, higher rents and lower turnover than the competition. Murphy says she was instrumental as a leader and because of Tinsley they went from almost being fired to being heroes. “We had a great marketing director and a very talented training staff. The sheer drive of wanting to do better than our competition was just something that was very motivating to me,” Tinsley says. “I loved this one time when I had a prospective resident who came back to my property and said, ‘Suan, I can move across the street and get the apartment for $65 less, but I’m going to lease here because of you.’” While not nearly as severe, the climate of Houston today is reminiscent of Tinsley’s first few years in Houston. “People say you have to work smart, not hard, but we had to do both. We had to be really creative, work very hard and stay focused in order to acquire the success we reached during that

time and managers today need to do that too,” Tinsley says. Properties across Houston are scrambling to figure out creative ways to acquire leases and maintain a stable resident retention rate, but all it took for Tinsley was going the extra mile for every prospective and current resident. “Taking the time with the tours and developing those relationships with the residents were so important as far as getting that lease and getting residents to renew,” Tinsley says. It was a daunting time in Houston, but it molded Tinsley into the passionate powerhouse she is today. “It was pretty scary in 1985 and ‘86, but it made me what I am. I’m so glad for that opportunity because since then I’ve never taken anything for granted about our business. It helped me build a foundation for my career,” Tinsley says. “It was the most difficult time in my career, but starting my career in the Houston market at that time taught me to be resilient, to get in there and start developing those relationships.” For property managers and district managers who are in charge of properties feeling the oil backlash, Tinsley offers some counsel. “It’s all about the manager. A property manager can really make or break a property. They are the most critical person in our business, so making sure you have the right leader is important. The human resources vice president at Alliance once told me to hire heart and to hire zest, because you can’t train the heart but you can train the mind. So really, assembling the right teams is what I would tell any supervisor or district manager.” Tinsley sees better times ahead for the Houston apartment market. The new year brought better news about crude oil and the overall Houston economy. The jump in oil

– Reed Tinsley, husband and friend

The Signature Smile

Suan with her step-dad, Jarrett Maltsberger, niece, Brooke Bridges, mom, Charlotte Maltsberger and sister, Renee Bridges



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Suan Tinsley’s smile is her trademark. Here it is in full force with family, friends and mentors.

“Sis-E” proudly shows off her OU license plate.

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prices will help and Tinsley is confident in Houston’s diverse economy. And, with the addition of 18,400 jobs to the Houston metro area, things are looking up. Lifelong Relationships She has a long list of mentors from her parents and grandparents to industry leaders like the Fingers, Andrew Schor, Ed Biskind and Eileen Subinsky of Michael Stevens Interests. Each one of her mentors, though, she considers a friend, which goes to show how much Tinsley values each and every relationship. Subinsky, HAA’s first female president and first female Hall of Fame inductee, was Tinsley’s first female supervisor at InterCapital. Subinsky led the way in stepping into what had traditionally been a male role and skillfully balancing her personal and family obligations. The Fingers were instrumental to the start of her career, where she was promoted to vice president of operations after just a year. The high expectations of The Finger Companies pushed her to meet the demand. She oversaw and helped grow the fee management division and worked with all third party clients including Met Life and MD Sass, developed the budget program and oversaw lease-ups of newlyacquired properties. She attributes Marvy Finger for the DayRise tagline: 24/7. “I learned so much at the Finger Companies. I’m honored to have had the pleasure of working with Ronny and Marvy. It was Marvy who always said we’re in a 24/7 business, and that is probably the best advice I’ve ever received. We’re in charge of people’s lives and those lives are 24/7, and so, we provide the most important aspect of people’s lives and that’s their home. To be available to our residents 24/7 with any

maintenance or management issue is critical. That advice was very important to me as far as my work ethic and how I’ve developed my career,” Tinsley says. The late Nora Krakower of Royal Plumbing Supply was another mentor, who Tinsley describes as a pioneer in the multifamily industry. The founder of the Ambassador ONE Society, HAA’s popular supplier networking group, Krakower made her mark in the multifamily industry in the late 1970s. She led numerous committees for HAA and became the first female president of the Product Service Council in 1982. HAA presented her with the Lifetime Achievement Award in 1996 for her efforts as a supplier member. And of course, the person who moved Tinsley to Houston is high on that list. Murphy was a great mentor to Tinsley, she says. “He taught me you can’t recoup vacancy. We don’t lease apartments, we lease time and you can’t recover the vacancy loss,” Tinsley says. Mention Tinsley’s name among industry professionals and chances are everyone in the room will know whom you’re talking about. In Tinsley’s HAA presidency article from 2007, Subinsky is quoted saying “She [Tinsley] puts in a tremendous amount of hours … She knows everyone in the industry, which means she can pick up the phone and tap into whatever she needs, be it a supply or marketing information or references on potential employees. There is no one that I know in the industry when you mention her name, they don’t immediately know who you’re talking about. And that’s the result of her cultivating relationships over the last 20 years.” Tinsley fostering relationships throughout her career has led to many career victories such as

“I have known Suan Tinsley for more than three decades. I have watched her commit her time, energy, vitality, ideas and personal funds to numerous causes and groups in which she believes in, but none more so than HAA. There is no one who has chaired or served on more committees or been more successful in realization of goals over the years for our association. She is unrivaled in her achievements. Her list of mentees who have in turn contributed their fair share to HAA and our industry is legendary. She is gregarious, fun loving and her personality is bigger than life. There is no challenge too big and no job that she is unwilling to carry out, simply because there is a need and she was asked to help. Everyone knows Suan as the sophisticated, successful leader of a multi-million-dollar management organization, long-term board member of HAA and TAA and past president of HAA. However, there was, believe it or not, a time when Suan was young, sweet and perhaps a bit Oklahoma innocent and naïve. She and I were lunching with two other business associates and the topic of conversation evolved into a discussion about heritage and origins. One of the parties was elaborating on her grandparents emigrating from Italy and their experiences in “the new world.” When Suan was asked about her ancestry, she replied with pure honesty and a straight face that it was “farming and ranching.” Gotta love the girl! She has a willing heart, a strong mind and a desire to do good wherever she goes. Suan is a very worthy recipient of this year’s Hall of Fame Award. I am proud to call her my peer and my friend.” – Eileen Subinsky, Michael Stevens Interests

Suan with her “Bridge Club” girlfriends, Gena Groy and Linda McClintock in Oklahoma

Suan with her niece, Halea Burchette Suan and Nora Krakower February 2017



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“Suan is a force of nature. She is full of energy, unstoppable and unforgettable. When I started at HAA she was the first person I worked with as a volunteer. We shared a hotel room during our first trip together on behalf of the association and just moments after unpacking our suitcases, I knew immediately we’d be lifelong friends. What a way to start! She had such passion and spirit. And that smile, I mean who can say no to her? Her enthusiasm for all that she supports is something to experience. HAA has been the lucky recipient of her many talents for 30 years now, and so have I. She gave me my nickname, Susie Bob, and it has stayed with me to this day. My friend Suan is big-hearted, affectionate and a warm and giving Sooner with unending southern charm. She is one of a kind. Congratulations, Sissy. I am so proud of you and so happy for you too. Thank you for your love and friendship.” – Susan Hinkley, HAA

“I can describe Suan in three words: “Larger than Life.” Suan has a heart of gold and it's always exciting to see her in a room where real time decisions are needed, as that best suits her leadership style. Suan has been a tremendous mentor to several supplier partners over the years and is genuinely interested in our success. One of her Reed Tinsley inspired mottos: "If it doesn't make dollars, it doesn't make sense," sticks with me to this very day. When Suan is in the room, everyone knows it; not many folks can pull that one off. Her gregariousness, tenacity, wit and mental toughness are key reasons why DayRise is so tremendously successful. She's a legend in her own time. I'm proud to call her a friend and proud to extend a huge congrats on the Hall of Fame award! “ – Tony Whitaker, FSI Construction Services



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beating out the competition in 1985 and the creation of DayRise Residential. “I’ve learned so much from everyone whose lives have touched mine. I can’t say there is anyone who hasn’t made an influence on me in one way or another,” Tinsley says. From residents to colleagues and vendors, Tinsley treats everyone like cherished, lifelong friends. She even had a few former residents attend her wedding when she married her husband Reed Tinsley. There is no denying the opportunities that stem from networking and sustaining relationships, and while those opportunities might not arise immediately, it’s a skill-set that Tinsley says is fundamental to success. “It’s not going to happen over night, but I believe that you only get out what you put in,” Tinsley says. “I think it would be very hollow to be part of an organization, a group or any social environment and not take advantage of jumping in and meeting people.” Tinsley has applied that belief to every organization she is involved with including her church, alumni groups and industry associations. It’s that very belief that has transpired her to the level of success she’s had today.

Tinsley’s involvement quickly escalated. She was named to the HAA Board of Directors in 1990 and became president in 2007, which was the same year HAA moved into its brand new, endemic two-story building. Unlike the old building, the new facility on 4810 Westway Park Blvd features its own education and event center. Under Tinsley’s leadership, the building’s task force included esteemed HAA members H.J. Tollett, Jerry Winograd, Jack Dinerstein, Vic Vacek, Cesar Lima and David Jones. “My dear friend Cesar Lima of AAA Plumbers is the one who brought up in one of our board meetings the need for HAA to have our own building. Everyone looked at him like he was crazy, but the board didn’t realize that between the rent we were paying on Wilcrest for our training facility and the expenses on our own building, it just made sense to do this,” Tinsley says. It started with Lima’s idea and from there the task force was assigned to looking at other associations to figure out the logistics and find the land. They came across the location off of Sam Houston Parkway and Clay Road and decided it was a great, dynamic location, says Tinsley. Industry tycoons such as Dwayne Henson, Steve Ford, Ric Campo, Keith Oden, Jack Dinerstein, Ted Dinerstein, Tom Caltagirone in honor of W.F. “Bill” Dinerstein, Michael Stevens, the Winograds and many more, too many to name, contributed to the construction of the new building.

The Gift of Giving Back Tinsley’s success in the apartment industry put her on the map, but it has been her dedication to her association volunteer-work spanning 30 years that won her a spot in HAA’s Hall of Fame. Her involvement with HAA all started with the association’s GoGetter Club in 1987. “I was the captain of my company’s recruitment team. The first member I recruited was Jim Hauser and I strongarmed him, I have to admit,” Tinsley says. “At that point I didn’t really know how to recruit. It was hard to verbalize the networking and the relationship building benefits, so understanding how to drive home HAA’s purpose and explaining how they can become more successful was very important to learn as I convinced others to join our association.” Today, Tinsley has recruited more than 300 members, making her an Honorary Life Member for recruiting more than 100 members and a TAA Shining Star Award recipient for recruiting more than 125 members. It’s safe to say she learned how to articulate what HAA offers to apartment professionals Suan and her family at the 2007 Installation & New Year and supplier companies. Gala, the year Suan became HAA President

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Tinsley is among that list, of course. For their wedding anniversary that year, Reed generously donated $10,000 to the new building. “It didn’t go over well at first. Jack Dinerstein was welcoming donors at the open house for the new building and he actually told Reed he didn’t know how he got away with that as an anniversary gift, but he did,” Tinsley says with a smile. “I am very proud of my husband and the contribution he made to our association. It was very thoughtful; Reed is very thoughtful. He’s always been supportive of my volunteer work and my career. He’s very supportive, 100 percent,” Tinsley says. She has led many committees, including the spring membership campaign in 1991 and cochaired the effort in 1994. She chaired the GoGetter Club for five consecutive years from 1992 to 1996 and Chili Fest for four uninterrupted years starting in 1998 and ending in 2001. Tinsley also chaired the HAA PAC Fundraiser in 2014 and 2015. Tinsley is the recipient of multiple, highprofile industry awards including: Product Service Council Appreciation Award in 1993 and 2007, HAA Honors Supervisor of the Year award in 1993 and HAA Honors Owner Executive of the Year award in 2003. Out of all those roles, Tinsley says membership was her favorite. “Being the membership chair was definitely my favorite since that was the first group I led for the membership campaign. I was just so excited about the prospect of recruiting new members to join HAA. I knew what I was getting out of the association and to convince others to join and network was a lot of fun.

Membership is the association’s backbone. Without membership, we don’t have an association and that’s the way I’ve always looked at it. It’s the foundation of our group,” Tinsley says. She then took her membership recruiting talents to the state level with the Texas Apartment Association where she chaired the TAA Membership Committee in the early ‘90s. She created the statewide membership campaign that continues to be an annual event to this day. “Jill Wilson, TAA’s first female president, asked me to chair that committee. I came up with the idea to have a contest amongst the local associations to see who could bring in the most new members. It started in February, so our theme was ‘Be My Member.’ I was so thrilled watching my idea grow to what it is today,” Tinsley says. Tinsley’s involvement with TAA reached the legislative committee, the local standards committee and she sat on the education conference committee for seven years. She became a vice president at large from 2009 to 2011. She received the TAA President’s Award in 2007 and was named TAA Lone Star Go-Getter of the Year. “It was such an honor being the vice president at large and serving on that executive committee. Membership is my first love, so learning more about it as a vice president at large was valuable to me. I enjoyed serving on the legislative committee too,” Tinsley says. If membership is her first love, then legislative advocacy isn’t far behind. Tinsley was the first TAA President Level Political Action Committee donor for donating $5,000. “I stepped up to the plate to donate and help our legislative efforts because PAC on both the

“All roads lead to Suan! As I was contemplating my first apartment building purchase in Houston, I asked three different people as to whom I could contact for an opinion on the property. All three people came back with the name of the fabulous Ms. Tinsley! I was sure I found the right person! With her help we purchased a property from an institutional investor that was losing $40k/month from the previous year, and in less than 90 days after Suan took over the property, we broke even. Four years later we sold the property with approximately 20 times the return on our capital! By now we have about 5,000 units under Suan’s supervision in three states! To top it off she is the loveliest and coolest person one could hope to work with and by now I truly consider her as an extremely dear and irreplaceable friend. I wish her continued health, happiness and success and all the best that life has to offer! Congratulations, Suan.” – Sean Moghaven, Archway Holdings Corporation

“Suan, I am speechless! Well, really not, as there is no one more deserving of this award than you. From the moment I met you I was humbled by you. You are a true leader who accomplishes everything with such poise, grace and team work that there is no one who would not follow you to the end of the earth, including me. You are the reason we are with your company. Congratulations to you for being recognized for it. You are an inspiration to women and we thank you for that.” – Andria Lewis, Lewis Properties

February 1991: Suan chairs the Membership Drive for her first ABODE cover.

January 2007: Suan graces the ABODE as HAA President. February 2017



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“Congratulations Sissy on this outstanding achievement. We’ve seen the hard work and dedication that you’ve put forth over the years to reach this milestone in your career. You are so deserving of this honor. Your drive and determination in your work and personal life is not only an inspiration to us, but to everyone around you. We are so proud to call you our aunt. We love you!” – Barry, Brooke and Halea, Suan’s nephew and nieces

“Suan is a believer with faith, a loyal family member, an awesome friend, a remarkable giver, supporter of many good causes, more joyful than most, tearful when sad, emotional from the heart, rigid with decisions, a great member of industry associations and anyone is lucky to have her on their team. I met Suan Tinsley around 1991 at an HAA membership drive. She impressed me with her explosive, unique Suan personality. With her personal Suan touch we built a friendship of 25 years so far. I called her once to raise money for a nephew in need who wanted to go to the MIT School; with no hesitation she let out her famous “Count me in.” Four years later, he graduated with a mechanical engineer degree and today is a success.

state and local levels is the engine that really drives our associations. To have Andy Teas in Houston and David Mintz at the state-level, they are so well-known and highly-respected within the industry and legislature that it is very comforting to me knowing they are there building the relationships and working on our behalf,” Tinsley says. Tinsley strongly supports and advocates the HAA Political Action Committee as a Steering Committee Level member. Over the course of her career, she has operated in many markets outside of Houston and the exposure opened her eyes to the importance of the association’s political lobbying. HAA works hard to defend the industry against threats that would make construction, ownership and management of apartment properties even more difficult and expensive. Tinsley’s fiery passion for the HAA PAC isn’t dying out anytime soon. “First and foremost, we are a landlord-friendly state and I tell that to our investors all the time. The legislative efforts at the state and local levels have been a crucial element in making that happen. It’s really interesting looking at other states that we, Dayrise Residential, operate in. In Alabama, for example, you have to have an attorney to file an eviction and your evictions can take up to 90 days to get someone moved out of an apartment. It takes an act of Congress to get someone evicted in California and in Illinois it’s tough because the union runs the market. So if people haven’t operated in other states, it’s hard for them to understand. I think they take for granted that we are a landlord-friendly state, and that has happened because of our PAC efforts,” Tinsley says. Tinsley also values education as part of the association’s extensive mission.

“Out of education, legislation, member outreach and networking, you can’t rank any as higher than the other because it’s all the above – they’re all important. However, education has just absolutely become it’s own arena at the national, state and local levels. It’s so important for someone who doesn’t have a college degree to have the opportunity to acquire some education in his or her fields. Even for those with college degrees, specific, niche education is beneficial regardless of your background. Education is something I am very proud our associations offer,” Tinsley says. Tinsley believes volunteering and giving back is a gift to both give and receive. With busy lives, it can be hard to find time to volunteer, but the benefits are enormous to you and your community. Volunteering makes us feel good, it can reduce stress, you can learn new skills, meet new people and even advance your career, as Tinsley has proved. “Giving back is a belief I’ve always had. It’s so important to give back. As I’ve said earlier, you get out of any organization what you put into it and the time and energy it takes to give back is such a great gift. Time is the greatest gift we can give of ourselves and I just can’t imagine not wanting to donate my time and energy to an organization that is beneficial to my development and my career. I just believe in giving back and have always felt that way. It’s hard to put into words,” Tinsley says. Friendships No doubt her volunteer work has led to many opened doors, but the amount of friendships that have developed as a result is one she treasures the most. Among her closest friends are Lima of AAA Plumbers, Darlene Guidry of Hettig

My children grew up believing that she was “their aunt,” that’s the personal Suan-touch that she spreads all over. Of course, we are not going in detail about the B Complex Shots …. Ask her. Her Legacy Continues. From the heart of Cesar Lima.” – Cesar Lima, AAA Plumbers

Suan with her stepson Sean, his wife, Crystal, and Reed in Hawaii



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“In 1987 I met a bright, young assistant manager named Suan Tinsley. She worked for a friend of mine and was new to the industry, but it was clear she was a rising star. She quickly became involved in HAA and over the years we formed a close friendship serving on the numerous HAA and TAA committees. I am honored to be her friend and colleague, but I cherish our friendship most. She is so much fun to be with and we’ve had many adventures over the 29 years I’ve known her. We’ve traveled to Acapulco, Hawaii, the Hill Country and numerous other places together and every trip has been full of fun and laughter. Most of the time the men were pulling the pranks, but I remember one trip to the Hill Country. We left the boys to do their thing and the girls went into town to shop, one of Suan’s favorite things to do. We came across some magnetized earrings and we all bought a pair. We put them in our noses and returned to the boys showing off our new nose piercings. The husbands freaked out. They couldn’t believe we would do such a thing. What were we thinking and what were our owners going to say when we returned to work? We kept the charade up for several hours and even convinced my husband to go to the store for rubbing alcohol. It was too funny. After joining our industry it didn’t take long for Suan’s career to take off. She moved up the ladder becoming a manager, supervisor, VP and now an owner of a management company. She is an exceptional person. I’m not sure I’ve ever met anyone with more energy and enthusiasm. Her passion for our industry and her ability to motivate her team has made her an outstanding HAA leader. One of her most endearing qualities is her generosity. She is one of the most giving people I know, always thinking of others and helping out. Throughout the years she has been a dedicated volunteer for HAA, chairing and serving on just about every committee there is. She’s been an effective leader and you can always count on Suan to get the job done. When we looked over this year’s selection of candidates for Hall of Fame, Suan’s list of HAA activities was three times longer than any of the other candidates. I’m not sure anyone else in the Houston apartment industry has chaired, donated their time and worked as diligently as Suan has for HAA. She’s been an incredible asset for our association. Suan so deserves this induction to the HAA Hall of Fame.” – Darlene Guidry, Hettig Management Corporation



February 2017

“Taking the time to cultivate business relationships within your company and even outside of your company is very important. Who I am today is a result of all of my mentors guiding me and supporting me. Even DayRise Residential illuminates all the little pieces of wisdom and tools I’ve carried with me from every company.” – Suan Tinsley

Management and her late husband Ron, the late Krakower and husband Herb and HAA’s Vice President and General Manager Susan Hinkley. All of whom she met through HAA. “I can’t imagine my life without the dear friends I’ve made through HAA. I’ve really built my whole life around my HAA family,” she says. The palpable friendship that grew between Tinsley and Hinkley is recognized throughout the association, and the two have been inseparable since their first trip together. Hinkley just started working for the association as the membership director. The two hit it off during a visit to the Apartment Association of Southeast Texas in Beaumont, which would be the first of many road trips for the pair. “It’s been history ever since,” Tinsley says of the lifelong friendship. Believe it or not, Tinsley volunteers her time to other organizations, too. She’s actively involved with her church and The OU Club of Houston. She was the president and sat on the board for Texas Inter-Faith Housing and the OU Club of Houston. She was also inducted to the University of Oklahoma’s Varsity O Club. “I’m a member of The OU Club here in Houston. I jumped in and started helping that group, I got on the board and I was later on elected as president. I make annual donations and I have my tickets, I just wish I could make it to more games. My family uses my tickets far more than I do. I love my Sooners, I love the University of Oklahoma so it has been fun to give back and volunteer there. I was inducted into the Varsity O Club in 2005. I was inducted with OU’s current president David Boren, and it caught me off guard. That was such an honor. A friend here in Houston nominated me and I was inducted based on volunteer work and what I’ve given back. It was and is such an honor to be among an elite group of people that is made up of four-year lettermen and women,” Tinsley says. Advice for the NEXT Generation Tinsley is big on mentorship and is always ready to offer a tip or two to young professionals.

Some lessons she learned from her own experience, but she has gained valuable lessons from other people. One piece of advice she holds with great value came from one of her partners in the early days of her career. Schor instructed her to stop saying “I work for you,” and to start saying “I work with you,” and it became a prominent theme throughout her career. “Andy Schor once told me, ‘Suan, you don’t work for me, you work with me,’ and so I correct our employees all the time. We work with each other, not for each other,” says Tinsley, “I have cherished all of the team members I have worked with throughout my career.” Tinsley encourages apartment professionals of all ages to learn how to break the “you-workfor-me” and “I-work-for-you” habit. One recommendation you’ll hear from Tinsley often can’t be said enough: Seek out mentors and seek out guidance. “Taking the time to cultivate business relationships within your company and even outside of your company is very important. Who I am today is a result of all of my mentors guiding me and supporting me. Even DayRise Residential illuminates all the little pieces of wisdom and tools I’ve carried with me from every company,” Tinsley says. Tinsley urges young professionals to work hard and long and dedicate extra time to volunteer work. Volunteering your time is impossible without putting in the extra hours, but the rewards are infinite. Find the time and work extra hours if necessary. “Give back, get involved and jump in. Find a way to do it. It’s not going to happen over night and most importantly, you can’t work a 40-hour week and be a volunteer – you cannot do that. Something I’ve said a lot is, when I first started my involvement with HAA I worked very long hours at my job because I did not want to take advantage of the fact that the owners of my company were allowing me to volunteer. I didn’t want my professional job to interfere with my volun/ See Tinsley, Page 56

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The competition is tough for top job candidates. Here are four steps to land the talent you want. By

KEN BOHAN, The Liberty Group


The and the

Brightest C

ompetition for industry talent is becoming more competitive. Multifamily companies are finding they not only have to compete with each other for candidates but with other industries as well, especially for quality entry-level talent. 1. Reputation: Attracting the Best Candidates Every company has a voice and a statement. Many companies and properties hire personnel specifically to manage its reputation and marketing. Because of social media, potential employees can peek behind the curtain before a resume is ever sent. With the influence of social media rising, it’s important to keep an eye on websites that allow current and former employees to review companies and its management such as Monster and Glassdoor. Current and past employees are encouraged to post reviews that tell job seekers, “It’s a great company to work for,” or “Run in the other direction.” Somewhat similar to reviews of multifamily communities, this can be managed externally

by responding to posts and addressing concerns appropriately, while other issues can be managed internally by addressing true culture and policy issues. Be aware that many top candidates research a potential employer, just as many companies check the online profiles of applicants prior to interviewing.

As an example, the leaders of Judwin Properties evaluated resident satisfaction along with its standard leasing process. It was determined that it is imperative for every resident and prospective resident be welcomed by an employee who can assist him or her. As a result, Judwin Properties

Examine what your company’s needs actually are and determine where there are gaps in talent, and don’t be afraid to get specific. To re-iterate: rethink what is really needed rather than filling an empty space. 2. Planning is the Key Element in Team Building Examine what your company’s needs actually are and determine where there are gaps in talent, and don’t be afraid to get specific. To re-iterate: rethink what is really needed rather than filling an empty space. This will help identify candidates who are strong fits in such a way that will increase client and resident satisfaction and elevate the company reputation.

redefined their previous leasing position to an assistant manager position that also conducts leasing. By thinking out of the box and taking it to the next level, resident satisfaction is at an all-time high. A job description with concise details of the hard skills and the soft skills necessary for the position simplifies applicant screening. If it requires high energy and a lot of social interaction, make sure that is clearly stated. A list of “must haves” combined with February 2017



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the current skill gaps in the roster and a clear understanding of the company culture will assist in selecting the right candidate to build a more cohesive team. 3. Interviewing Etiquette: Subliminal Messages Make a Difference Interviews are not one-sided siftings of candidates. Interviewees are also examining whether or not they would like to work for your company. Make the first impression a good one and don’t hesitate to show the sizzle! Far too often, a busy manager either leaves an applicant waiting for more than twenty minutes or interrupts the interview to take a call. Doing this sends a silent message that the interview and/or applicant are not important. This can have a negative impact as to the desirability of becoming part of the team. Be prepared to discuss company culture, benefit programs and anything that makes the position standout. One effective way to do this is to identify early in the interview what is important to the applicant and sell your companies’ culture, benefits and opportunities to these wants. 4. Choosing the Best Candidate Comparing candidates can be challenging. For each type of position, ask the same open-ended questions in the interview, giving each applicant the chance to answer in their own unique way. This provides a more accurate measuring stick to evaluate soft skills. With a narrowed candidate pool, review tenure and the hard skills outside the immediate scope of the position. Who will be able to expand the position, and who has the best attitude? Another factor to help clarify final choices will be references from at least two previous supervisors. If an internal employee who previously worked with the applicant, don’t hesitate to get a candid review of his or her previous performance. A trusted associate tends to be more forthcoming with information than a stranger. Encourage those making the hiring decisions to consider what will be needed in two to three years, and not just today. Thinking long term leads to long-term business success and will aid in landing the personnel needed to take the company the distance. The Dream Team In closing, it takes more than just a resume and an interview to bring the best talent into your firm. Market awareness and strong reputation management will properly arm firms with the tools to attract the best and brightest. Showcasing the firm’s strengths and benefits during an interview will create company fans, even amongst those who don’t join the team. Determining the true company culture along with information on any current skill-set gaps will enable a hiring manager to know exactly what to look for. It’s important to evaluate and reevaluate these practices often to ensure the method in place is the most effective. With the right planning, the “dream team” is just on the horizon. Ken Bohan is the president and CEO of The Liberty Group Executive Search & Personnel. An industry veteran and a longtime volunteer and contributor of HAA, he is a Lifetime Achievement recipient and an active supporter of the Better Government Fund Political Action Committee. For executive search, contact For apartment staffing services contact



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Gen X Parenting: Protecting through surveillance What’s best for MY child Teaching children how to be successful Realistic – do what you’re good at Only the best win Vs. Boomer Parenting: Protecting through involvement What’s best for the group of children Giving children what they need to be successful Aspirations – you can do anything Everyone wins 48


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Who is



ANNE LOEHR, Author, Speaker and Consultant

Gen Z?

s pundits analyze millennials to death, Generation Z is growing up under our noses. In fact, in the next four years 30 percent of Gen Z is expected to be employed. As they trickle into the workforce, it’s wise to begin discussing what unique traits, skills and values they will contribute to the workforce. Introducing Gen Z Let’s start with defining Gen Z: The group of people born after the millennial generation (born between 1981 and 2000). Unfortunately, there is no agreed upon range of birth dates defining this generation yet. Gen Z’s name is also sometimes in question. This generation can be referred to as iGen or @generation due to their status as full digital natives, or as the Pluralist Generation due to their larger-than-ever ethnic diversity.

The Generation X Parent When examining Gen Z characteristics, it’s interesting to note that their parents are mostly from Generation X. Gen X (born between 1965 and 1980) grew up as latchkey kids due to high divorce rates. They saw the Challenger explosion and witnessed Watergate. Because of these events and more, they often feel they can’t trust the government, the corporate world or their families from disintegrating before their eyes, a belief that leaves them self-sufficient and pragmatic. They are also distrustful of hierarchy. As parents, they are older, more likely to be divorced and work outside the home. In addition, there are more same-sex parents than ever before, families are smaller and women are more often the family breadwinners. Here’s one thing that’ll make employers cheer: they don’t agree with the parenting style where everybody wins!

The “Generational Guru” offers hiring advice for the generation following the millennials.

Check out the chart at left from The First Generation of the Twenty-First Century, by Magid Generational Strategies, which shows some major differences between Baby Boomer and Gen X parenting, which will influence Gen Z as they develop into adults. In addition to their parents, world events are shaping who they are. Gen Z has been growing up in a post-9/11 world of terror alerts, warnings about global warming, an economic crisis and instant access to limitless information due to technology. How will all of these factors influence Gen Z? Let’s take a look at five things unique to Gen Z and how that might affect our future workforce.

1. Gen Z is More Diverse Than Any Generation Census data says there will be no ethnic majority in the U.S. within the next 10 to 30 years. Gen Z reflects this demographic shift. Frank N. Magid estimates that Gen Z is 55 percent Caucasian, 24 percent Hispanic, 14 percent African American, 4 percent Asian and 4 percent mixed race or other. He also states that Gen Z exhibits positive feelings about ethnic diversity in the U.S. and is more likely than older generations to have social circles that include different ethnic groups, races and religions. Though the U.S. is still lagging behind on eliminating bias in the workplace, Gen Z is poised to instigate change. They celebrate diversity and will be far less tolerant of a workplace where only 21 people of color are CEOs in Fortune 500 companies. If organizations want longevity with Gen Z employees, they need to address any bias and discrimination in their workplace culture now. 2. Financial Stability Is Important to Gen Z To understand Gen Z’s perspective on

finances, look at their parents. Gen X is the first generation in American history to have less money than their parents. They are very practical and have lived through the second worst economic decline in American history. So it makes sense that Gen Z will be taught by their parents that financial stability is important. They may also see it themselves watching their parents struggle through the aftermath of the mass layoffs and rampant foreclosures of 2008. With Gen Z focused on financial stability, we can surmise that they will differ from millennials when it comes to taking long stretches of time between jobs to travel. However, this doesn’t mean they will be reverting back to the good old nine-to-five life. 3. Gen Z Will Work Differently Gen Z will continue the huge trend (53 million and growing) towards freelancing, viewing themselves as professional, permanent freelancers. This makes sense with the future of work trending more toward holacracy than hierarchy. Generation Z will likely be part of teams that are put together and then dismantled when the project is compete. And since this generation is used to having information come at them from all angles due to technology, they will be experts in managing multiple projects and plans. 4. Gen Z Is the Most Information Intensive Generation of All Time In fact, they aren’t just used to having massive amounts of information hurled at them – they are actually skilled at processing it. While we say that millennials are digital natives, Gen Z is even more so. Millennials can remember a time before iPhones but Gen Z cannot. They haven’t lived in a world that didn’t provide them with constant opportunity to access information. With their fully integrated use of technology, February 2017



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they are actually preparing themselves to perform mentally demanding jobs. There is even a scientific theory behind this ability. In New York Magazine, Sam Anderson describes how the brain is designed to change based on experience, a phenomenon called neuroplasticity. He cites how in London, taxi drivers have enlarged hippocampi, which is a neural reward for paying attention to the city’s many winding streets. It’s hypothesized that as we become more skilled in moving through bits of information rapidly (as Gen Z is), the wiring of our brains will inevitably change to be more effective with more information. Neuroscientist Gary Small speculates that the human brain might be changing faster today than ever before (besides maybe when we discovered tools!). 5. Gen Z Will Be Educated Differently As our brains evolve, will education also evolve? For Generation Z the answer is yes. Partially because Gen X is comfortable working outside the system, homeschooling is increasing for Gen Z. With this alternative schooling also comes a departure from the idea that college is the only path to a successful career. This generation has access to massive open online courses (MOOCs), and can therefore take classes from Ivy League institutions in their living room, at absolutely no cost. With the amount of information Gen Z has access to and the willingness of their parents to look into alternative education models, this generation will lead by example in showing that brick-and-mortar schools aren’t always necessary for personal success. This diverse generation may show up without traditional degrees, but they will be armed with massive amounts of information. With much of Gen Z still being extremely young, more trends will likely develop before the entirety of the generation reaches working age. However, regardless of when and how they join the workforce, Gen Z is bound to shake things up. Named the “Generational Guru” by The Washington Post, Anne Loehr is an internationally sought after keynote speaker, writer, consultant and trainer. She helps leaders in large organizations connect today’s everyday decisions to the future workplace. Her end goal is to help organizations retain their top talent and not only survive, but thrive. To learn more about Anne, check out or follow her on Twitter.



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Before you start collecting resumes, consider these hiring trends that will impact the way you search for job applicants this year. By


New Year, New Hiring W ith 2016 in the rearview mirror, a new year brings new professional challenges and hiring goals. Typically during this time of year, managers are considering whom they want to add to their team and who will be the new leaders of the apartment industry. If you’re thinking about hiring new talent, check out the top hiring trends of 2017 for the apartment industry. New Places to Look for Talent We will see the ultimate rise in targeted talent searches in 2017. This means placing job ads on Craigslist or other online forums and waiting for the herd to stampede in will soon be an extinct practice. Hiring managers will need to play offense in their search for team members. To do that, look for leasing agents, managers and maintenance professionals through employee referrals, job boards and social professional networks such as LinkedIn. It has become common knowledge that sifting through applicants from online job postings does not have a high return on

It has become common knowledge that sifting through applicants from online job postings does not have a high return on investment. Vetted applicants are proven to be faster hires and adjust to the working environment more efficiently than others.

investment. Vetted applicants are proven to be faster hires and adjust to the working environment more efficiently than others. Staffing companies can be used to narrow the job candidate pool. Catering to Generation Z Last year was the first year a portion of Generation Z (born between 1995 to 2012) entered the workplace. For those individuals, 2017 is the year they should be settling into workplace roles and impacting hiring managers in the multifamily industry. Groundwork laid by the millennials will be reinforced as more hiring managers embrace alternative ways of interviewing and finding candidates. With that said, technology will play a big role in hiring this younger genera-

tion, as managers learn the different options available in the social media and virtual reality world for screening applicants. More Apartment Industry Jobs In the latter part of the Obama presidency, the administration released a Housing Development Toolkit. It was meant to encourage local governments to make the process for construction easier for apartment properties and entice them to bring rent prices down to meet the demands of an increasing population. “The Housing Development Toolkit brings national attention to the housing affordability crisis. We're pleased to see the Federal Government making housing a higher priority, as this unprecedented demand can only February 2017



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For better or for worse, 2016 brought a lot of change in the world; this change did not skip over the apartment industry. With the promise of increased jobs in the multifamily sector, it is important to adjust to new hiring trends so you can be sure to get your team ready for what 2017 holds. be met by our industry working in tandem with governments at all levels" states the National Apartment Association in a press release. This new direction will result in more job openings in the apartment industry, which will boost hiring to unprecedented levels in 2017. Improving the Candidate Experience We can all relate to being on a job hunt, submitting a ton of resumes and the frustration of hearing ... nothing. It’s easy for employers searching for the best applicants to neglect to respond, even if it’s bad news, to every applicant. Far too often managers dismiss the ones who they aren’t interested in. However, managers are starting to realize the negative results that can lead to. For example, job applicants could be future residents or could influence other prospective residents or applicants. Studies have revealed ignored job seekers leave bad reviews on company websites such as and Yelp. Furthermore, when an applicant's efforts are ignored, they are less likely to ever apply for a position with the company in the future. As a result, we will start to see more companies responding to job applicants whether it’s good or bad news this year, especially in industries that are interconnected, meaning companies that share relevant internal systems and information with clients and partners. Companies will continue to partner with hiring agencies to help ensure every applicant is addressed, so no one feels slighted or walks away with a negative view of the company they applied for. Temp-to-Hire Positions on the Rise Last year we saw the rise of the independent contractor for many reasons. Some of which included the cost of health care to a company and the cost of training on new technology and company culture. Apartment properties are starting to rely on temp-to-hire leasing agents and maintenance professionals to control the cost of bringing on a new, permanent team member. By relying on a hiring agency, managers are able to "try out" employees to see if they are going to be a good fit before committing to paid benefits or lengthy training programs. We will see this trend continue in 2017 as more and more properties normalize the relationship between themselves and recruiting firms. For better or for worse, 2016 brought a lot of change in the world; this change did not skip over the apartment industry. With the promise of increased jobs in the multifamily sector, it is important to adjust to new hiring trends so you can be sure to get your team ready for what 2017 holds. James Lenhardt is the CEO of Hire Priority Staffing and Executive Search has been one of the leaders in the placement of apartment, healthcare and administrative professionals since 1990. For more information please visit



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“Suan Tinsley is a force of nature. I have known her since 1995, and, while she has certainly grown through experience, she is fundamentally the same person: bright, energetic (to put it mildly), dedicated, terribly concerned with the wellbeing of the people around her – and particularly those who report to her – and capable beyond any reasonable expectation. She is the face of our firm and inspires confidence both in our operating team, our investors and our lenders. Without her, none of these groups would have the confidence in our operation and abilities that they do. When Suan is in a group or meeting, the attention of others naturally gravitates to her, not because she demands it but because she radiates energy, optimism and ability. She makes decisions in business based on data and also on the basis of innate good judgment, and in her personal life there is no one more loyal, dependable, dedicated or funny for that matter. Suan is simply a wonderful partner and friend. I’m happy and proud to offer my most heartfelt congratulations on her election to the HAA Hall of Fame.” – Andrew Schor, DayRise Residential

“Those of us who have known Suan well over the years have recognized that she’s a one of a kind true force of nature. Her enthusiasm, warmth and dedication to her coworkers are unmatched. Her work ethic is beyond reproach. She is an effective leader who inspires through example. Congratulations on being inducted to the HAA Hall of Fame! And I would like to categorically state that I was not the one to start the rumor about her and the OU baseball team in that hotel room with a goat! Anyhow, I understand the statute of limitations is long gone.” – Edward Biskind, DayRise Residential

teer job. Finding the time to volunteer means you’ve got to put some more effort into your day. Don’t forget where your bread is buttered, but give back and work with any organization. You get out of it what you put into it,” Tinsley says. For on-the-job advice, Tinsley offers a timeless recommendation, which she says is a motto she has lived by most of her life: Inspect what you expect. “I’ve used that motto for many years, and I can’t say I learned it the hard way because I always tried to stay ahead of my supervisors. You can’t go on a site visit and be lazy. You’ve got to make sure your make-readies look good and your property looks good. You can’t just sit across the desk from your manager, you’ve got to get out and look at the real estate,” Tinsley says. And as a leader, she offers insight that a young professional can learn a lot from. “I look at my job as a second set of eyes. I’m not out there trying to find anything wrong and I know it’s a cliché to say I want to find you doing something right, but you’ve just got to be involved with it. This is not rocket science and that’s something we say all the time, because this business is very basic. It’s the four Ps: the people, the product, the price and the promotion. I learned that from Jenifer Paneral, another mentor of mine. It’s a very basic fundamental; if you just stick to it you’ll be very successful in this business,” Tinsley says. When hiring, the skill that stands out to Tinsley the most in an applicant is passion. It takes a certain type of personality to thrive in this industry, which is why many leaders are more interested in your drive than what experience is on your resume. “I value heart and the willingness to do whatever it takes to get the job done, but I love zest as I mentioned earlier. It’s so exciting to see someone with a lot of energy and determination. That’s what I love. When you think about someone who is loving and willing to help others and work hard, you just gravitate towards them and that is a skill-set I value. I think with the right attitude, you can do anything. I would hire someone with the right attitude than someone with all the

experience in the world. I would much rather hire someone with personality and zest, the willingness and the drive. Give me that any day over experience and you can train someone. I would say that most leaders are looking for someone with the right personality and the willingness to grow and absorb everything that a leader’s company has to offer,” Tinsley says. The lesson that Tinsley says transcended her, she learned during an interview with Allen Gross, the owner of GFI Management Services, which ended up lasting three hours. “He asked me what my strengths and weaknesses were, and then went on to say that he believed in putting people in their strength zone and hearing that was very liberating for me. I had always focused on what I wasn’t good at and it was very, very empowering to just all of a sudden embrace what I was good at instead of focusing on my weaknesses. I realized then that everyone always admired my strengths and they weren’t focusing on what I was weak at, but I was the one who had to come to terms with it. It was an epiphany; it was really exciting to me to embrace that,” Tinsley says. Looking Ahead Suan Tinsley, lovingly known by her family and friends as Sissy, says getting inducted into the Hall of Fame has been the highest honor. In terms of what is next, she sees DayRise Residential entering the Florida and other markets and an upturn in the apartment industry in general. “I hope to keep growing our company, helping as many people as I can and continuing to give back to the community,” she says. The business runs in the family now, too, as both Suan’s niece, Brooke, and sister, Lore, have followed her into the multifamily industry. “I don’t see retirement in my future. My husband and I love to work, that’s just not something we planned for or talked about,” Tinsley says. While this industry standout does not plan on slowing down anytime soon, maybe, just maybe, there will be a vacation in her future.

“Suan and I have worked together since 1996. Suan has a passion for the multifamily industry and even more so the people who have worked for her over the years. She develops the skills of her employees and shares her knowledge of the business 24/7, whether it is over morning coffee or an evening margarita. She is always available. Suan is a very generous individual with employees, family and friends, always willing to lend a helping hand.” – Laura Krupala, DayRise Residential



February 2017

HAA PAC PG 57.qxp_Layout 1 1/18/17 1:37 PM Page 1

2 0 1 7 H A A PA C R E G I S T R AT I O N F O R M

Take a seat at the table to support your business and our industry

The Houston Apartment Association Political Action Committee is the PAC of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being. The HAA PAC participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAA PAC on several levels: Non-Voting Century Club Members • $100 • Attend all regular HAA PAC functions at member pricing, • but has no voting privileges. • Members are recognized in the October issue of • ABODE magazine. Century Club Members • $125 • Benefits listed above, and • Group voting rights, though their Century Club Representative.

TThe HAA Political Action Committee is our industry’s voice in government. We need your participation and dollars to keep that voice strong.

Trustees • $500 • Benefits listed above, and • An individual vote on HAA PAC decisions. • Invitations to special events and meetings with legislators, • including elected officials receptions.

Past Advocacy Wins • Saved you $5.5 million in mandatory carbon monoxide alarm retrofitting requirements • Blocked annual signed fire self-inspection requirements • Protected properties from being forced into participating in Section 8 program • Ensure new City of Houston code contained revisions sought by HAA members

Steering Committee • $1,500 • Receives all of the above, and • One vote for every $500 contributed. • Sets the agenda for the HAA PAC. • Acts as the PAC Board of Directors. • Invitations to Steering Committee Meetings held three to • four times per year.

Elections Affecting Multifamily • Presidential Elections • Congressional Seats • Texas Legislature Races • Harris County Justice of the Peace & Constables • Other County Officials and Surrounding City Elections

And don’t forget to add FAST TRACK!

Guarantee your place at the table and save time too. You will automatically be pre-registered and paid for a minimum of eight luncheons, with your badge waiting for you at the door.

To join the HAA PAC, make your non-corporate check payable to HAA PAC. By law, we cannot accept corporate checks. Funds are not tax-deductible.

I am a: _____Owner Member

_____Non-Voting Century Club $100

_____Supplier Member

and YES! I want to invest in the HAA PAC as (check one):

_____Voting Century Club $125

_____Trustee $500

_____Steering Committee $1,500

Name: _______________________________________________________________________________________________________________________________ Company: ___________________________________________________________________________________________________________________________ Address: ___________________________________________________________________________________________________________________________ Phone: _____________________________________ Email: _________________________________________________________________________________

Home Address: ______________________________________________________________________________________________________________________ Please note relationships with any elected officials: _______________________________________________________________________________________ If paying by credit card (please circle):





Number:__________________________________________ Expires:________ CSC:____Name on card:______________________________________________ I was referred by _____________________________________________________________________

_______ Sign me up for FAST TRACK! For an additional $150, be prepaid for all 2017 lunches with a savings of more than $80! You must also join the PAC at a minimum of $100 to participate in Fast Track. The $150 Fast Track payment can be made with corporate funds. Paid for by HAA PAC Fund, Stacy Hunt, Treasurer.

For more on HAA PAC, visit

Return form to, fax to 281-582-1520 or mail your payment to: HAA PAC, 4810 Westway Park Blvd., Houston, Texas 77041. For more information contact HAA PAC at 713-595--0335 or

law pg 11,12, 58.qxp_Layout 1 1/18/17 12:56 PM Page 3

Law, continued from Page 12 Be careful not to make oral representations that you have no intention of complying with or that are inconsistent with the terms of the lease. Even if a court might support an owner not having a duty to repair notwithstanding oral agreements, at the very least, you will have an unhappy resident if it is construed that you have misrepresented what you would do. Section 26.2 of the standard TAA lease provides that requests for repairs, installations, services, owner disclosure or security-related matters must be in writing, signed and delivered to the owner’s designated representative. While you should honor any request to repair or remedy conditions in your units, do not waive your right to receive requests in writing. 2. Personal Injury Claims. The majority opinion’s conclusion that section 92.052 does not apply to personal injury actions may be helpful to owners facing suits from residents in similar cases. Although the majority opinion does not specifically mention section 92.061 (cited above), it would stand to reason that this is the basis for the conclusion that Subchapter B does not relate to personal injury claims. However, note that the concurring opinion states the court’s ruling in favor of the owner should not be read as a holding that no landlord has a duty for personal injury to his resident. Rather, in this case, Ortega’s notice was insufficient to trigger the duty an owner could owe. In other words, if you are negligent with respect to repairing a condition in a unit, you may be liable even though the resident did not take the proper steps outlined in Subchapter B of the Property Code to hold you statutorily responsible. Conversely, in order for a resident to hold you responsible for failing to repair under the Property Code, the resident would not also have to prove that you were negligent in your actions. The bottom line with any repair request: complete the repairs promptly and correctly to avoid problems down the road. As with any case, it is subject to interpretation and future cases that may or may not agree with the court’s ruling. However, the case provides interesting insight into the past, present and potential future responsibilities of an owner with respect to making repairs.

Want to see current and previous issues of ABODE online? Go to 58


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The Houston Police Officers’ Union extends a thank you to HAA and its members on the behalf of every Houston police officer for donating $29,000 for the purchase of protection vests.

By JOE GAMALDI, Houston Police Officers’ Union


fter the unprecedented and coordinated attacks against law enforcement in Dallas and Baton Rouge, where high powered rifles were used to murder police officers in cold blood, we at the Houston Police Officers’ Union knew we had to do something to protect our officers. Thankfully we weren’t the only ones. Immediately following the attacks the HPOU started an aggressive fundraising campaign with the Houston Police Foundation to raise money to purchase 600 Level IV heavy vests, which are designed to stop the high-powered rifle rounds used in the attacks. Needless to say, the response has been overwhelming. Thanks to generous donors like the Houston Apartment Association, which graciously donated $29,000, we were able to meet our goal of purchasing 600 vests. In fact, we have far exceeded our goal, and we will likely purchase more vests in the future. The generosity of HAA and the rest of the Houston community has shown; it is truly humbling. These vests serve as a shining example that the community and the Houston Police Department have never been closer and that those who are quick to latch onto the narrative of the community and the police department being at odds, are wrong. There is no doubt in my mind that the vests purchased by HAA will not only save the lives of one of our officers, but may save the life of someone currently reading this article. We have experienced several active shooter events here in Houston over the last year, some of which have trapped innocent citizens in a hail of gunfire. Although our officers bravely run into that gunfire to protect the citizens of this city, these vests now provide protection to run into the fray and pull citizens to safety. However, our work with the Houston Police Foundation is not done. In addition to the successful vest initiative, the Houston Police Foundation is also in the



February 2017

process of raising funds to build a tactical village for the Houston Police Department. To those of you who are unfamiliar, a tactical village is a full mock-city street constructed for the sole purpose of training police officers in a realistic environment. The tactical village will include the ability to drive a police car onto the block, where there will be a bank, convenience store, and yes even a donut shop. No word yet on whether donuts will be prepared daily as that could be a distraction to our officers. There will be a catwalk built above the entire village so that officers will have the ability to watch their co-workers train, then critique and offer tips on how to better handle a situation. This tactical village will provide countless opportunities for officers to train in real life scenarios in order to provide better services to the community. This will only be the fourth tactical village built for a municipal police force, putting the Houston Police Department on par with departments like New York Police Department and Los Angeles Police Department. Of course, anything of this scale comes with a price tag. The total cost to build the tactical village is approximately $10 million dollars. The Houston Police Foundation has

been successful in raising $5 million, with Houston Police Foundation Chairman Tillman Fertitta donating $2.5 million. If you are interested in helping us attain our goal please contact the Executive Director of the Houston Police Foundation Charlene Floyd, who can discuss some exciting opportunities to be a part of the tactical village project or if you are interested in becoming a member of the Houston Police Foundation, please visit their website Once again, we would like to thank HAA and its members for your generosity, and we look forward to working with HAA in the future. It means the world to our officers to know the community supports them. Of course, if you ever need help we are only a phone call away. Joe Gamaldi is the vice president of the Houston Police Officers’ Union. HAA presented the check to the Houston Police Foundation on Dec. 13. Thank you to AAA Plumbers, ARC Group USA, Camp Construction Services, Dayrise Residential, FSI Construction and The Liberty Group for making this donation possible. Joe can be reached at

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RCR Wants You … to have an eagle eye

on your potential residents! Has that bird flown the coop from another property? Did they skip out? Were they evicted? Did they just fly out from behind bars? Don’t let bad birds flock to your apartments. Check out renters before you write that lease. Knowing a prospect’s rental and criminal history is more important now than ever before. Rental Credit Reporting provides the most effective credit and collection reporting tools available. Find out all you can about your future residents before you move them in.

Don’t miss out on this basic information that can tell you a whole lot more about a potential resident than just a credit score.

• Rental History – Local resident rental history including evictions, amount owed at move-out, broken lease information, NSF checks, deposit disposition. • National Evictions – National landlordtenant history (more than 36 million landlordtenant records including filings, judgments and liens). • Texas Criminal Data – Instant delivery of available felony and misdemeanor records from Texas statewide and 18+ supplemental counties including Harris, Montgomery, Fort Bend, Brazoria and Waller. • AppALERT (OFAC) – Searches several databases including Office of Foreign Asset Control, FBI Most Wanted Terrorists and Fugitives Lists, U.S. Department of Justice, U.S. Customs Service, U.S. Marshals Service, U.S. Secret Service, U.S. Drug Enforcement Agency and Wanted Fugitive Lists published by state and local law enforcement agencies. • Multi-State Sex Offender Search – Instantly informs your staff if a prospective or current resident is a registered sex offender.

• Move-in/Move-out Entry – Submit your property’s rental history data online through RCR’s familiar and easy-to-use tools. • Eviction Entry – Protect yourself and other properties by registering your evictions with RCR. • Inquiry History – Know where else your applicant is applying. • Quick and Easy • Cost Effective • Immediate Access • Monthly Activity Report

Keep a bird’s-eye view on your bottom line. a service of

in partnership with

For more information or to subscribe, call 713-595-0300, email or visit us online at

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On the Scene with the HAA NEXT NEXT Holiday Mix-N-Jingle Sponsored by Chadwell Supply, G&H Trash Valet and HD Supply Thursday, December 15 at The St. Arnold’s Brewery The Christmas sweaters were out and in force as the NEXTers enjoyed an evening of fun and games to celebrate the holiday season.

MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA members 35 and younger. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at 62


February 2017

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With HAA’s Jobline, you’ll discover a professional community that’s committed to helping you find the right candidate or your next job opportunity in the greater Houston and surrounding areas.

Employers can post job openings and access resumes. From the website homepage at, access the JobLine and the “Employers” Tab Basic Posting n 30 day posting Member Price: $150 Enhanced Posting n 30 day posting n Job stays near the top of search results as “preferred” n Job “spotlighted”as a featured job on board Member Price: $200 Passive Job Seeker Package n 30 day posting n Job stays near the top of search results as “preferred” n Job “spotlighted” as a featured job on board n Job will be emailed to more than 15,000 apartment professionals Member Price: $325

Job seekers can search openings, post their resumes, and create job alerts. How to post your resume to n From the website homepage, access the JobLine n and the “Job Seekers” Tab n Select “Post a Resume” n Create a New User Account n At the “Career Account Home” under the n “Quick Links,” select “Post a Resume” n Upload your resume electronically from your PC n or external drive Now that your resume is available to others, explore the other features of JobLine such as creating “Job Alerts” with certain key words and view more than 100+ Houston-area apartment industry jobs typically available at any time.

Visit today and find your candidate or career for tomorrow.

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On the Scene with HAA COMMUNITY OUTREACH HAA Food Drive With the help of Marlo Simmons and Rentpath, HAA-member management companies were challenged to get as many of their properties as possible to collect food for people and pets. The challenge was a huge success with more than 200 properties participating. Francis Property Management’s portfolio collected the most food. Thanks to all of the volunteers, properties, managers and supervisors who got behind this year’s effort and really made it a success. We delivered twice as much food to the Channel 13 Share Your Christmas food drive than we did in 2015.

Thank you to our Generous Food Drive Volunteers and Participants: Brook Furniture Rental Valet Waste Rentpath Power Express Cotton Commercial Camp Construction Services Maintenance Supply Headquarters Urban Foresters Dean O’Kelley Laura Lestus Aon Wakeforest LLC Janet Brush Alan DeBarbieris Crystal Varela Bo Hang Bobbi Tevay Jennifer Fisher Cliff LeJeune Kristin Buck Mark Webster Deborah DeRouen Rick King Roberto Ramirez Tanya Larzabal Brooke Evans Katie Hite Debra Knight Tina DeFiore Derek DeVries Jeff Blevins Sheila Bailey Diane Suit Dylan Coleman Blake Subinsky Doug Oehl Erin Mungovan Shelby Reddington Skylin Brezina Zamara Munoz Aimee Watson Ken Hager



February 2017

Wil Castro Josh Tenorio Syed Zardi Windwater at Windmill Lakes Laurelwoode Apartments Forest Oaks Apartments City View Lofts Briar Park Apartments Metropole Apartments Asset Plus Tara Oaks Apartments Andalucia Apartments Lamppost Capital LLC Park at Live Oaks Park at Woodland Trails Indus Management Dakota Properties Red Pines Apartments Amli Residential Abbey Residential American Realty Investors Bell Partners Carroll Organization Francis Property Management Greystar Hanover Partners Elysian Living Pinnacle Mill Creek Residential Oak Leaf Management Allied-Orion Steadfast Southhampton Management Wood Partners

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February 2017



WelMat FEB pg 66.qxp_Layout 1 1/18/17 1:51 PM Page 1

Welcome Mat

Introducing HAA’s NEW MEMBERS

OWNERS 8800 Broadway LLC Beth Fahey 666 Dundee Road #300 Northbrook, IL 60062-2727(312442-9600 The Savannah Apartments Active Real Estate & Property Management Judy Doyle P.O. Box 554 Magnolia, TX 77353-0554 281-444-4555 Active Real Estate & Property Management Properties Cooper Street Capital Management Brandon S. Cooper P.O. Box 201 Aspen, CO 81612-0201 505-400-5994 201 Emerson Apartments 3618 Garrott Apartments 420 West Alabama Apartments 1919 Portsmouth Apartments 1903 Portsmouth Apartments EverBlue Properties LLC Michael Laniak 9207 Benchley Drive Houston, TX 77099-2222 832-259-6053 EverBlue Properties J & K Investments John McLaughlin 25040 Gay Lake Road Montgomery, TX 77356-3580 832-972-5032 Kathleen Markham Kathleen Markham 7819 Braesdale Lane Houston, TX 77071-1303 713-299-1515 Kirk Acquisitions Group Ben Ouderkirk 22415 Bridgestone Ridge Drive Spring, TX 77388-3552 713-489-1371 Referred by Terri Clifton Kirkwood Haven John Lam 14173 NW Fwy. #224 Houston, TX 77040-5013 732-771-3621

NALS Apartment Homes Chad Barron 920 Garden St. Santa Barbara, CA 93101-1462 805-679-8517 Chandler Park Apartments Referred by Jimmie Hotz, CASE Skylar Partners LLC Doron Berger 4007 McCulloch Ave. #625 San Antonio, TX 78212 210-885-7566 Skylar Pointe Apartment Homes Referred by Graciela Silva SRE Real Estate Capital Steven Edwards 8818 Bonhomme Houston, TX 77074-6720 Triumph Housing Management LLC Vickie Woodard 5920 Odell St. #201 Cumming, GA 30040-5703 903-814-0187 Coppertree Village Apartments

SUPPLIERS 3’D Painting & Construction LLP Bobby Lentz 16526 Boss Gaston Road Sugar Land, TX 77498-9516 832-705-6696 Building Contractors, Construction Mgmt-Consultants, Demolition Services, Drywall Contractors, Fences, General Contractors, Gutters & Downspouts, IronOrnamental, Painting Contractors, Roofing Contractors, Siding Contractors, Stucco & Exterior Coating Contractors, Waterproofing Contractors, Welding 5885 Roofing & Construction Inc. Jeremy Obrecht 1110 Summit Ave. #4 Plano, TX 75074-1301 469-999-8887 Gutters & Downspouts, Roofing Contractors, Siding Contractors American Guards Security Abe Ibrahim P.O. Box 722063 Houston, TX 77272-2063 713-278-9700 Security Consulting Service, Security Guard/Patrol Service

Arizona Tile Bill Louis 10811 S. Westview Circle Drive Houston, TX 77043-2748 713-898-8893 Granite, Tile Dealers, Counter Tops Bath Fitter Kirk Huber 356 Garden Oaks Blvd. Houston, TX 77018-5501 713-691-4110 Bath - Equipment & Supplies, Bathtubs & Sinks - Repairing & Refinish Dan’s Networks Daniel Fielder 330 Rayford Road #93 Spring, TX 77386-1980 281-516-8112 Computer Networking, Computers - Service & Repairs Referred by Crystal Jackson, CAM, CAPS Houston Metro Security James Fowler P.O. Box 266325 Houston, TX 77207-6325 713-338-1835 Courtesy Patrol, Security Guard/Patrol Service In Service Security LLC Sammy Smith 8633 W. Airport Blvd. #104 Houston, TX 77071-2479 832-675-1675 Security Guard/Patrol Service Leah McVeigh Design and Consulting Leah McVeigh 7219 Ridge Oak Drive Houston, TX 77088-5324 832-262-7021 Interior & Decorator Service, Corporate Housing, ApartmentsFurnished Referred by Debbie Brueckner, CAS Lone Star Pro Services Alexander Antonov 5600 NW Central Drive #276 Houston, TX 77092-2060 832-410-8622 Air Duct Cleaning, Carpet Cleaning, Dryer Vent Cleaning, Fire/Water Damage Restoration, Tile - Cleaning - Refinishing & Sealing

Michael Page Kathryn Doyle 5151 San Felipe #1400 Houston, TX 77056-3645 713-568-7210 Personnel Agency, Personnel Consultants Referred by Lisa Anders Gedmin Murrah & Killough PLLC Deborah Powell 3000 Weslayan #305 Houston, TX 77027-5753 281-501-1601 Attorneys, Eviction Service, Legal Services Parcel Pending Lori Torres 51 Parker Irvine, CA 92618-1605 949-273-5476 Mailboxes-Sales & Repair, Package Management Referred by Crystal Jackson, CAM, CAPS Paul Davis Restoration North Houston Bob Hillier 16518A Aldine Westfield Road Houston, TX 77032-1363 281-886-7755 Preferred Corporate Housing Jon Lanclos 9119 Katy Fwy. Houston, TX 77024-1639 713-256-4413 Corporate Housing, Investments Real Estate Ross Fried Consulting Ross Fried 1415 Eldridge Pkwy #725 Houston, TX 77077-1639 (702) 429-3490 Training Consultant, Marketing Consultants & Services Referred by Robert Lopes, NALP, CAM, CAPS, AIT The PI Company Mary Derby 1 Riverfront Place #700 North Little Rock, AR 72114-5647 800-260-0079 Employee Screening, Resident Screening Service ValencePM Michael Kessenich 410 Pierce St. #319 Houston, TX 77002-8722 866-490-8330 Computers-Software Property Management, WebSite Designs

ALL SUPPLIER MEMBERS are listed online at, searchable by product/service category or company name. 66


February 2017

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MAKING MEMBERSHIP MATTER Recruit all year round and become part of the Go-Getter Club.

HAA works because our members support each other and the industry. The association is your best bet for informed referrals when you are looking for a new product or service provider. If your property deals with a vendor that is not a member, encourage your contact with that company to join HAA and discover all we have to offer!

What is a Go-Getter? The Go-Getter Club is a year-round membership recruitment group comprised of individual HAA members who work for owner/management and supplier companies.

Why recruit for HAA? Joining the Go-Getters will give you additional exposure and special recognition among HAA members. You are also helping to strengthen your association with new members and increased involvement. HAA events create opportunities to talk with your peers, make new industry connections and develop lasting relationships.

Recruit all year long! Go-Getter meetings are now quarterly: April 20 July 20 September 20 December 7 Visit for details

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at or contact Amanda and Lauren in the Membership Department at

February 2017



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Come learn and grow with one of HAA’s most active organizations – just for supplier members.


AA’s Ambassadors are making their way around town to bring energy to the association and share valuable information with supplier colleagues. What is the Ambassador ONE Society? This “Organized Network Exchange” is composed of supplier member volunteers who represent the Houston Apartment Association. The Ambassadors develop and reinforce relationships among product and service companies and strive to promote professionalism in the multifamily industry. They are tasked with sharing industry news as well as contacting new and current property management members to keep them up-to-date on HAA benefits and services as well as upcoming events. If you are lucky enough to have an Ambassador visit your property, take this opportunity to gain valuable information about HAA and get more involved. They are your resource for updates on HAA happenings and industry news. The Ambassador will be sure to not take too much of your time, but their efforts will help HAA better serve you. As a supplier, getting involved with the Ambassador ONE Society can increase your customer base as you contact HAA members. The initial contact is a great opportunity to introduce yourself as a volunteer of HAA along with your company. After tending to HAA business, give your business card and follow up with a thank you note. Each month, HAA hosts a meeting for the Ambassadors to network and share industry leads. HAA supplies Ambassadors with a list of members to contact and in turn, Ambassadors reach out on behalf of HAA and share updates amongst each other. When changes occur at a property, the volunteers work together to find out more information about management changes as well as product or service needs associated with those changes that may benefit another Ambassador. The sharing of property information proves to be a huge help in keeping supplier members versed on industry happenings. The Ambassadors are representatives of the HAA and act as a bridge to promoting benefits and services to property teams. They make HAA’s connection with members stronger and long-lasting.

Mark your calendars and join us! Meetings are held on the first Wednesday of each month: February 1 March 1 April 5 May 3 June 7 July 5 August 2 September 6 October 4 November 1



February 2017

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1. Ambassador Co-chair Debrorah DeRouen, Certus Real Estate 2. Ambassador Co-chair Derek DeVries, Camp Construction Services. 3. Ambassador ACE Candis Mohr, AAA Plumbers 2


February 2017



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Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: • Adara Communities: Domain at Kirby Apartments, 293 units at 1333 Old Spanish Trail. • Atlantic Pacific Management: Vintage Park Apartments, 324 units at 15727 Cutten Road. • Capstone Real Estate Service Inc.: Takara So Apartments, 77 units at 1919 W. Main; Barcelona Apartments, 127 units at 6434 Ella Lee Lane; Riverwalk Apartments, 104 units at 450 Normandy; and Timber Run Apartments, 120 units at 13000 Woodforest Blvd. • Christian Church Homes: Pecan Grove Manor Apartments, 58 units at 611 E Rogers St. • Cooper Street Capital Management:1903 Portsmouth Apartments, 30 units at 1903 Portsmouth; 201 Emerson Apartments, 20 units at 201 Emerson; 420 West Alabama Apartments, 16 units at 420 W. Alabama; 3618 Garrott Apartments, 16 units at 3618 Garrott; and 1919 Portsmouth Apartments, 30 units at 1919 Portsmouth. • Cypress Point Management: Horizon Apartments, 106 units at 1141 Burke Road in Pasadena. • GPI Real Estate Management Corp.: Foxboro Apartments, 220 units at 10411 South Drive. • Greystar: Overture Tanglewood Apartments, 194 units at 504 Bering Drive and Aris Market Square, 275 units at 409 Travis St. • Guardstone Property Management: Park Hollow Apartments, 170 units at 4343 S. Shaver in Pasadena.



February 2017

• Kaplan Management Co. Inc.: Pont Alba Apartments, 92 units at 4301 Bissonnet in Bellaire. • Karya Property Management: Sedona Pointe Apartments, 352 units at 311 Highland Cross Drive; Gallery at Champions Apartments, 354 units at 2431 FM 1960 W. Houston; Brisas Del Mar Apartments, 226 units at 2402 Bammelwood Drive; Woodside Village Apartments, 196 units at 2400 Hackett Drive; Marina Club Apartments, 148 units at 1200 Missouri St. in Baytown; and Briarwood Apartments, 186 units at 1711 James Bowie Drive in Baytown. • Oak Leaf Management Co.: Edgewood Apartments, 136 units at 1601 Hwy. 90 W. in Sealy. • Pinnacle Property Management Services: The Windwater at Windmill Lakes Apartments, 150 units at 9757 Windwater Drive. • Platinum Shield Management Co.: Tanglewood Place Apartments, 86 units at 5920 Beverly Hill. • Roscoe Properties: Domain Memorial, 313 units at 14800 Memorial Drive. • Sure Win Real Estate Investment LLC: Sunswept Townhomes, 211 units at 12247 Sunset Meadows. • Tarantino Properties Inc.: Delta One Apartments, 67 units at 4102 Mangum Road and The Pines of Westbury Apartments, 940 units at 12500 Dunlap. • Target and Design Management: Laguna Azul Apartments, 259 units at 1200 Northwood in Baytown.

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In the News Bryan Head, CAM, has been promoted to senior vice president of operations for DayRise Residential LLC. Kurt Gilpin, CAPS, has accepted the position of vice Head president of operations at DayRise Residential LLC, over the EnVest Portfolio. The Houston Apartment Association is excited and proud to announce that two Gilpin members of our staff team have new titles, reflecting their growing responsibilities and many accomplishments at HAA. Nancy Lo, CPA, controller, has been promoted to vice president of finance. Lo has been with HAA 9 years and has done an outstanding job managing HAA’s finances and Lo the accounting system. She has also assisted with investments, human resources and much more. Amanda Sherbondy, director of membership and marketing, Sherbondy has been promoted to vice president of membership and marketing. Sherbondy has been with HAA for 10 years and has made a huge impact on providing high quality member services, recruitment, retention, outreach, marketing and much more.

Have something to report from your company or for yourself? Email us your news at

February 2017



On Site with ABODE

By Morgan Taylor, HAA STAFF

NEW & NOTEWORTHY West & Fondren is a newly constructed apartment building just outside the Galleria-area.

Property: West & Fondren Owner/Management: Lennar Multifamily Communities Location: 8820 Westheimer Road, just a mile from Westpark Tollway and two miles from Sam Houston Tollway. Units: 366 Built: 2017 Web: Interesting features: One of Houston’s newly constructed properties, West & Fondren started leasing in August and anticipates being completely finished by March. West & Fondren features two buildings with 14 different floor plans ranging from studios to one-bedrooms and two-bedrooms. Each apartment home offers a full-size washer/dryer and large closets. Most floorplans feature gourmet kitchen islands and built-in buffets in kitchens. West & Fondren is a luxury apartment in a diverse location in Houston. It is located just minutes from the Galleria-area, which attracts a range of residents from young professionals, singles to families. This property offers trendy amenities for your home. They boast a pet-friendly environment and offer a pet care service upon request. Residents have access to luxury community amenities including dog-walking, mobile car-detailing, a fitness studio, an Encore Fitness center with Crossfit, a clubroom with a catering kitchen, a resort pool with an outdoor kitchen, a relaxing hammock courtyard with a grill station, a package acceptance and notification system and more. Out of all that, residents enjoy the two gyms and the clubhouse the most. West & Fondren is offering a promotion for new applicants in which they can play the game Jenga and depending on which block they pull, they can receive gift cards to popular vendors such as Nordstrom and American Airlines.



February 2017

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I

leg update pg 9, 73.qxp_Layout 1 1/18/17 12:54 PM Page 2

Legislative, continued from Page 9 S.B. 151 and 152 by Bettencourt, are aimed specifically at Houston. S.B. 151 would require a public vote to approve the issuance of pension bonds. The Texas Constitution generally prohibits cities and other local governments from borrowing money without a public vote – that’s why you see bond elections on the ballot whenever it’s time to build a new school or dredge the ship channel. When the legislature created an authority to issue pension bonds, however, it left that requirement out. This will complicate Mayor Sylvester Turner’s plans to restore solvency to Houston’s three municipal pension systems – he plans to have the city issue $1 billion in long-term pension bonds as a way to manage Houston’s growing pension debt problem. Many years ago, the Texas Legislature passed legislation largely taking control of Houston’s city pension systems away from the city’s government. S.B. 152 would restore sole control of Houston’s pension systems to Houston, and would require the city to fully fund them each year. A big part of Houston’s pension problem comes from years of underfunding pensions to balance the municipal budget – always hoping big investment gains would bail the city out. A bill we expect, but which has not yet been filed, would create a mechanism to restore commercial property that may be removed from the Houston Independent School District and assigned to other school districts. In last November’s election, HISD residents refused to authorize the district to “purchase attendance credits” – which is the state’s way of saying “write a check to the state since you have so much property tax wealth.” Under state law, barring an unlikely legislative fix, the state will begin “detaching” individual high-value commercial properties from HISD and assigning them to other school districts. Under current law, there’s no way to bring those properties back into HISD if the funding formulas change. Finally, S.C.R. 8 by Sen. Don Huffines (RDallas) would “…designate the cannon as the official state gun of Texas.” Why? Because we’re Texas. That’s why. These are just a few of the many bills we’re watching. Keep an eye on your email inbox, or check out for updates. If you have a regulatory problem or question, call HAA at 713-595-0300 and ask for Public Affairs.

February 2017



ad index feb pg 74.qxp_Ad Index pg 74 1/18/17 1:55 PM Page 1

Index of Advertisers By CATEGORY

A/C Contractors

Glass – Plate, Window, Etc.


Air Rescue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 832-876-4471 . . . . . . . . . . . . . . . . .

Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .58 713-683-6767 . . . . . . . . . . . .

ASAP Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 972-432-6667 . . . . . . . . . . . . . . . . . . . .

Insurance A/C Supplies Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .5 281-530-2859 . . . . . . . . . . . . . . . . .

Harco Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 713-681-2500 . . . . . . . . . . . . . . . . . .

Trash Hauling Waste Management . . . . . . . . . . . . . . . . . . . . . . . . . .73 713-354-5230 . . . . . . . . . . . . . . . .

Landscape Contractors Carpet Installation Dixie Carpet Installations51 281-261-6334 . . . . . . . . . . . . . . . .

Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 713-955-0990 . . . . .

Trash Servoce Valet White’s Trash Service LLC . . . . . . . . . . . . . . . . . . . .59 832-529-7411 . . . . . . . . . . . . . . . .

Laundry Equipment & Supplies Collection Agencies Alexander-Rose Associates Inc. . . . . . . . . . . . . . .73 713-644-4441 . . . . . . . . . .

Scott Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 713-686-7268 . . . . . . . .

Video Products & Services Virtual Leasing Systems . . . . . . . . . . . . . . . . . . . . . .15 281-738-1222 . . . .

Locks & Locksmiths Electric Contractors Affordable Quality Electric . . . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . . Brandt Electrical Services Inc. . . . . . . . . . . . . . . . . .1 281-693-3383 . . . . . . . . . .

Fire Alarm Systems American Fire Systems . . . . . . . . . . . . . . . . . . . . . . .31 713-466-9898 . . . . . . . . . .

Foundation Contractors Foundation Specialists . . . . . . . . . . . . . . . . . . . . . . .54 832-767-1115 . . . . . . . .

Furniture – Outdoor Texacraft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 800-231-9790 . . . . . . . . . . . . . . . . . .

Gates & Gate-Operating Devices Meyer Smith Inc. (Houston Gate) . . . . . . . . . . . .58 713-862-7339 . . . . . . . . . . .

General Contractors Camp Construction Services . . . . . . . .Back Cover 713-413-2267 . . . . . . .

CKI Wholesale Lock Supply . . . . . . . . . . . . . . . . . .58 713-462-0704 . . . . . . . . . . . . . . . . . . . . Maintenance Supplies Johnstone Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .50 713-803-6231 . . . . . . . . .

HAA Products & Services Jobline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 713-595-0300 . . . . . . . . . . . . . . . . . . . .

Rental Credit Reporting . . . . . . . . . . . . . . . . . . . . . .61 713-595-0300 . . . . . . . . . . . . . .

Mirrors MirrorMate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 704-681-3459 . .

Paving Contractors Pavement Services . . . . . . . . . . . . . . . . . . . . . . . . . . .70 281-758-8434 . . . . . . . . . . . . . . . .

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Plumbing Contractors AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 713-462-4753 . . . . . . . . . . . . . . . . .

Resident Screening Service CoreLogic . . . . . . . . . . . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . . . . . . . . . . .

Resurfacing Perfect Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 713-952-0202 . . . . . . .

Cotton Commercial USA Inc. . . . . . . . . . . . . . . . . .10 877-511-2962 . . . . . . . . . . FSI Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 832-767-1115 . . . . . . . . . . . . Gambit Construction . . . . . . . . . . . . . . . . . . . . . . . . . .2 832-987-4242 . . . . MultiFamily Services . . . . . . . . . . . . . . . . . . . . . . . . .46 713-266-9100 RENCON . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . .

Screens Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .71 713-683-6767 . . . . . . . . . . . .

Security Control Equipment/Systems SentriForce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 888-671-2202 . . . . . . . . . . . . . . . .

Want to see current and previous issues of ABODE online? Go to or Or view this issue on your iPad or smartphone at



February 2017

Marketline pg 75.qxp_Layout 1 1/18/17 1:55 PM Page 1

MarketLine By BRUCE MCCLENNY, President, • • • • • • • • • • • • • • • • • • • • • • • •

HOUSTON Snapshot 88.5% $966/mo. 119.6¢/sq.ft./mo. 881 sq.ft.

Past 12 Months: 0.8% rental rate growth 4,195 units absorbed

– 90.0

96.0 –

– 89.0

94.0 –

– 88.0

Recently Opened (12 months): 89 communities 24,709 units

98.0 –

Under Construction: 61 communities 15,171 units

– 87.0 Dec 16

Nov 16

Oct 16

Sep 16

Aug 16

Jul 16

May 16

Jun 16

Apr 16

Mar 16

Jan 16

Feb 16

Dec 15

Nov 15

Oct 15

Sep 15

Aug 15

Jul 15

Jun 15

May 15

Apr 15

Mar 15

Jan 15

Feb 15

92.0 –

Proposed Construction: 58 communities 16,935 units

History of Effective Rental Rate & Occupancy for All Units

Hottest Submarkets Over the Past Three Months


Annualized Rank 1 2 3 4 5

Occupancy (%)

Operating Supply: 2,679 communities 626,027 units

Rental Rate (¢/sq.ft./mo.)

Occupancy: Price: Rental Rate: Size:

Submarket Northeast Houston/Crosby Hwy 288 South/Pearland West Inwood/Hwy 249 Northline Downtown

% of Market Absorbed 3.3% 5.6% 2.8% -1.5% -5.1%

Rental Rate Growth % 1.8% 0.2% 0.1% 0.0% 4.7%

Total Units Class w/Concessions All 249,593 A 85,762 B 96,689 C 60,221 D 6,921

% of Total Units 40% 60% 39% 32% 15%

Average Special -3.6% -6.9% -2.2% -1.6% -0.7%

Citywide Effect -8.1% -11.0% -5.6% -5.0% -4.9%

One Month Free = -8.33%

THE FIRST TABLE ABOVE GIVES A SNAPSHOT of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 41 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.


Dallas/Ft. Worth

San Antonio


Occupancy: Price: Rental Rate: Size:

Occupancy: Price: Rental Rate: Size:

Occupancy: Price: Rental Rate: Size:

92.6% $1,025/mo. 117.8¢/sq.ft./mo. 870 sq.ft.

91.0% $889/mo. 105.0¢/sq.ft./mo. 847 sq.ft.

91.5% $1,168/mo. 134.1¢/sq.ft./mo. 871 sq.ft.

Past 12 Months: 6.3% rental rate growth 14,489 units absorbed

Past 12 Months: 3.6% rental rate growth 5,851 units absorbed

Past 12 Months: 3.5% rental rate growth 7,835 units absorbed

Operating Supply: 2,879 communities 666,120 units

Operating Supply: 842 communities 175,559 units

Operating Supply: 890 communities 204,931 units has been providing apartment data and marketing products since 1986. covers Texas’ four largest metro areas and provides real-time access for property specific information, market surveys and historic submarket data for more than 1.3 million apartment units. For more information, contact Bruce McClenny at 800-595-8730. © 2017 February 2017



Backpage pg 76 feb.qxp_Layout 1 1/18/17 1:56 PM Page 1

Back Page

with News from around the COMMUNITY

HAA Members “Deck the Halls” Deck the Halls is an event started by HAA member Lisa Purdy five years ago. In memory of Lisa, who passed away in September of 2016, a group of her industry friends decided this event should go on. Reaching out to all HAA members, this group was able to provide a lucky apartment resident family with an apartment full of new furniture, gifts, a Christmas tree and Christmas dinner. Through the generosity of the list of donors below, the family also received enough to cover two months of rent and $1,000 additional in cash. Thanks to the Deck the Hall Donors Allen Hord and the Christmas Jar Carol Andrews Hugh Hargrave Photographer Linda Bindock Mark and Jackie Rhone Kim Small Tom and Christina Hand Frame and Front End Services Dr. Catherine Holste Randy Holste Carina Bryars Steve Park, AAA Plumbers Mark and Tonya Yates Rencon Vendco Vending KINGS IIII Emergency Communications Bruce and Brenda Bindock Steven Capuozzo Shelley Watson Anita Alberger Lisa Gedmin Gary Kiker HomeCorp Relocation & Candy Crew Dean O’Kelley Juan Pablo Flores Whitney Penn King Nick Sabula Elizabeth Cole Outdoor Elements iConstrux/Core Landscape Group Erin McCary Joe Kaye Sicola Landscapers Susan Dear Nolan - Texas Turf Creative Branch Nichole Williams, Smart Apartment Data

Apartment Angels Contribute to ACAM for the Holidays Many thanks to all of the volunteers and donors who contributed to the Alliance of Community Assistance Ministries (ACAM) located throughout the Houston area. HAA was able to donate to 10 of the ACAM ministries and gave gift cards, books in English and Spanish, sports equipment and household items. Many HAA members brought items to our Annual Business Meeting in November. The list at right includes members who ABODE knew made donations or helped delivery items. Thanks to all who donated and voluteered.

Thanks to these Apartment Angels Howard Bookstaff Diane Gilbert Alison Hall Marlo Simmons Ashley Wendt Jacob Kunath Dixie Caldwell-Greer Andrea Garcia Melissa DeFlora Kathy Clem Karah Carillo William Lewis Green Erin Mungovan Marivel Bownds Maritza Reyes Arrie Colca Kristen Bredehoeft Jessica Wheeler

ONLINE STATISTICS for the Houston Apartment Association Website and Social Media Total visits . . . . . . . . . . . . . . . . .12,944 Visitors . . . . . . . . . . . . . . . . . . . . .9,430 Most visited pages: 1. Jobline Board 2. Rental Credit Reporting 3. Rental Owner Complaint Form



February 2017

HAA Jobline Apply button cicks . . . . . . . . .2,285 Job postings for the month . . .98 Resume postings . . . . . . . . . . . . .133 Job seeker signups . . . . . . . . . . . .63

Twitter @HAAOnline Followers . . . . . . . . . . . . . . . . . . .5,228


Houston Apartment Association Group members . . . . . . . . . . . .1,887

Linkedin Houston Apartment Association Group followers . . . . . . . . . . . . .1,560

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camp ad Back Cover.qxp_Layout 1 1/19/17 2:09 PM Page 1

Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041

Return Service Requested

ABODE February 2017  

Brought to you by Camp Construction Services. After 30 years of dedication to the multifamily industry, HAA inducts Suan Tinsley, DayRise Re...