ABODE August 2014

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AUGUST 2014

The Houston Apartment Association Magazine

Award your peers: Pass this issue along to a colleague.


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CONTENTS

ON THE

COVER

Photo by MARK HIEBERT/HIEBERT PHOTOGRAPHY

August 2014 2014 Honors Awards 44

Recipe for Success – Invest in yourself and your team with enthusiasm and a can-do attitude to achieve amazing results.

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Meet the Managers – The 2014 Honors Award winning managers and supervisor share their experiences and expertise.

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Mack Armstrong – A past president of HAA, Mack Armstrong is HAA’s 2014 Owner/Management Executive of the Year.

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John Boriack – Our 2014 Independent Owner of the Year has worked diligently to turn distressed properties in tough neighborhoods into thriving communities.

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Laura Lestus – A steadfast volunteer for HAA, Laura Lestus is HAA’s Supplier of the Year.

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On Site with ABODE presents the 2014 HAA Honors – This month, we feature our Cornerstone Award recipient, as well as the “Out of the Box” honorees and the top affordable housing property and outstanding new developments in the Houston-area market.

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Features & Photos 25

Photo Album – Scenes from the NAA Paragon Awards in June, where HAA and HAA members brought home five awards.

30

Photo Album – Scenes from the “Sponsor Like a Rock Star” Sponsorship Auction in June.

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Photo Album – Scenes from the Honors Awards dinner in June, which drew more than 1,000 people to celebrate achievment in the multifamily industry.

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On the Road with HAA – Learn more about our outreach efforts, coming soon to Pasadena.

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Photo Album – Scenes from the Fun Run benefiting the Post-Traumatic Stress Foundation.

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Columns 7

President’s Corner – We continue to recognize outstanding achievement in our industry.

9

Legislative Update – Lock up your original CO in a safe place and post a copy for public view.

11

It’s The Law – Save time, money when filing evictions by knowing what to expect and planning ahead.

14

Resident Relations – The committee makes an adjustment for a resident unhapy with her unit’s condition.

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NAA Industry Update – NAA, NMHC play integral role in key changes to international building codes.

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Community Engagement – HAA continued our outreach to renters with a bilingual phone bank in June.

Now in its third year, our Honors Awards program recognizes outstanding achievement of both properties and professionals. See photos from the awards dinner beginning on Page 34 and coverage of the winners beginning on Page 44.

Departments 8 19 20 62 64 68 69 74 75 76

PATRON EDUCATION CALENDARS WELCOME MAT GO-GETTERS Property Update IN THE NEWS ADVERTISERS INDEX MARKET LINE BACK PAGE

We welcome your comments and letters. Write to us at: HAA Communications Dept. 4810 Westway Park Blvd., Houston, Texas 77041 or fax to: 281-582-1506. Or send us an email at: comm@haaonline.org. ABODE

AUGUST 2014

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OFFICERS AND ASSOCIATION LEADERSHIP BOARD OF DIRECTORS TREY STONE PRESIDENT

JACKIE RHONE PRESIDENT-ELECT

ALISON HALL VICE PRESIDENT

Mack Armstrong, Immediate Past President Josh Allen Jeff Blevins Kathy Clem John Fedorko Kevin Fenn Paula Forshee Israel Garza Diane Gilbert Clark Gregg Ira Gross Bryan Head Clay Hicks David Jones Barby Lake Ryan McGrath Kristin McLaughlin Dean O’Kelley Michelle Bridges-Pahl Jenifer Paneral Mark Park Velissa Parmer John Ridgway Beth Rohani Kelly Scott Kurt Seidel Kim Small Suan Tinsley Starla Turnbo Vic Vacek Jr. Beth Van Winkle Jerold Winograd Tracie Yoder

DIRECTORS EMERITUS KYLE BROWN SECRETARY/TREASURER

GEORGE GRIFFIN III VICE PRESIDENT AT LARGE

Gary Blumberg Ken Bohan Al Bradley Jack Dinerstein Darlene Guidry Jenard Gross David Hargrove Larry Hill Hap Hunnicutt Stacy Hunt Mike Koch Dick LaMarche Tim Myers John Moore P. David Onanian Eileen Subinsky Stephen Sweet Kirk Tate H. J. Tollett Jr. Patrick J. Tollett

ADVISORY DIRECTORS

MICHELLE PAWELEK VICE PRESIDENT AT LARGE

Billy Griffin Cesar Lima Pam McGlashen David Nargang Tony Whitaker

PRODUCT SERVICE COUNCIL OFFICERS Dean O’Kelley, CAS, President The Liberty Group Mark Park, CAS, Vice President AAA Plumbers Kristin McLaughlin, CASE, Secretary Outdoor Elements Israel Garza, CAS, Treasurer Maintenance Supply Headquarters Beth Rohani, CAS, Immediate Past President Ameritex Movers

MEMBERS Maika Amador, CAS Ferguson Enterprises Inc. Rhonda Blodgett, CAS Prism Electric Marivel Bownds, CAS Valet Waste Patrick Brothers, CAS Century A/C Supply Debbie Brueckner, CAS Dixie Carpet Installations Peggy Charles, CAS Meyer Smith Arrie Colca, CASE Craven Carpet Wendy Cook, CAS Texscape Services Grant Crowell, CAS Urban Foresters Alan DeBarbieris, CAS Cotton Commercial Deborah DeRouen, CAS LeaseHawk Derek DeVries, CAS Camp Construction Services MJ Featherston Direct Services James Gregory, CAS Pavecon Jimmie Hotz, CAS HD Supply Dan James, CAS Gemstar Construction Alan Jones, CASE PPG Architectural Coatings Debra Knight, CAS For Rent Media Solutions David Koenig Apartment Data Services Stephanie Krop, CAS Buyers Access Jacob Kunath, CAS Century A/C Supply Laura Lestus, CAS The Liberty Group Erin McCary, CAS Valet Waste Brenda Nite Crestmark Construction

GENERAL COUNSEL EMERITUS

HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Kevin Fenn Anita Harrison Dwayne Henson Mike Koch Nora Krakower Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells Jeanne Marie Zublin Dicks

PATRON MEMBERS 1980 Coinmach 1982 Republic Services 1986 Craven Carpet 1987 For Rent Media Solutions 1994 AAA Plumbers Presto Maintenance Supply 1996 Houston Planned Energy Systems 1997 Apartment Guide 1999 FSI Construction Inc. 2003 Dixie Carpet Installations 2009 Camp Construction Services 2013 Criterion Brock

SPONSOR MEMBERS 1968 Reliant Energy 1976 Mueller Water Conditioning 1978 The Liberty Group 1980 Great American Business Products Penco Construction Co. Marvin Poer & Co. 1981 Hoover Slovacek LLP 1982 Wallace Garcia Wilson Architects Inc. 1983 Webb Pest Control Cort Furniture Rental

Joe Bax

AFFILIATES

1984 Brady, Chapman, Holland & Assoc. 1985 Criterion Brock Gemstar Construction & Development Inc.

DEBBIE SULZER VICE PRESIDENT AT LARGE

1987 For Rent Media Solutions Houston Metro Electrical Corp. Namco Manufacturing Co. Inc. 1988 AmRent Big Z Lumber Company Redi Carpet Sales Sherwin Williams Company

SAL THOMAS

HOWARD BOOKSTAFF

JEFF HALL

VICE PRESIDENT AT LARGE

GENERAL COUNSEL

EXECUTIVE VP

1989 AYS Capital & Renovations

SPONSOR MEMBERS 1991 Apartment Data Services Century A/C Supply 1992 Alexander-Rose Assoc. Inc. 1997 RENCON 1998 AAA Staffing Ltd. Brown & Gay Engineers Inc. 1999 Rent.com 2001 Keystone Resources Morrison Supply Company Pura Flo Corporation 2002 Gexa Energy Giordano Construction Incorporated Southwest Painting Contractors Wilmar Industries 2003 Sign-Ups & Banners Corp. Southern Wrecker Utility Advantage of Texas 2004 Assessment Advisors Embark Tree & Landscape Services 2005 Classic Touch Painting CoreLogic SafeRent Inc. Gateman Lone Star Roofing of Texas United Protective Services 2006 Alex Carpet Care Bell’s Laundries N.D. Chandler Mechanical CAD Restoration Services LLC DoodyCalls Masonry Solutions Inc. Roto-Rooter Services Co. Valet Waste 2007 Builders Granite & Tile Inc. D&C Contracting Site Reconstruction LLC Suntrust Real Estate Corporation 2008 ARE Business Solutions LLC Blue Bay Construction Daniels Plumbing Flavor Finish Resurfacing Harco Insurance Services 2009 Bio-Techs Moen Inc. Moon Shepherd Baker Insurance R&E Development Inc. 2010 ALN Apartment Data Inc. Amtech Elevator Services Kathy Andrews Interiors BAC Products Belfor Property Restoration Bowen Miclette & Britt Inc. Certified Termite Pest Control Citi Fence & Access Control Commercial Global Insurance & PEO Texas Cotton Commercial USA Inc. Paul Davis Restoration of Greater Houston Pool Works/Deck Works FTK Construction Services MoveForFree.com SecuraTech Security Systems SunCoast Plumbing Co. Inc. The Gerald A Teel Company Inc. 2011 Absolutely Outdoor Bader Company Blu Sky Restoration Contractors Buena Suerte Spanish Newspaper DNM Contracting Inc.

eVgo Fantastic Floors Fulton & White LLC Hurcon Inc. Hydro-Stop Infinite Energy Inc. Pate Engineers Inc. Pro Gutters LLC Ram Jack Central & South Texas SEAL Security Solutions Servpro of Sugar Land Sterling Electrical Services LLC SunTerra Landscape Services Voice & Data Consultants of America 2012 Alex Carpet Care Black Mountain Construction Co. BIONIC Emergency Services Bounce Energy C-3 Communication C3 Solutions Dog Paws of Texas LLC Drake Construction Services Drake Realty Group LLC EnviroSmart Multifamily Pest Solutions Final Touch Remodeling Inc. Fire Safe Protection LP Global Water Treatment Chemicals Go-Staff Inc. Landlord Station Maldonado Nursery & Landscaping Inc. Olympic Compactor Rentals Inc. Roma Kirshbaum & Schmidt Inc. Schlage Sustain-Ability Solutions LLC TAMKO Building Products Inc. Texas Concrete Professional Company LLC 2013 ASW All State Construction Apartments24-7.com Arbor Contract Carpet Inc. Arm Strong Environmental Atix Access Capitol Wrecker Crossroads Insurance Recovery Advocates LLC EFX Corp/RentPaidOnline eSupply Systems LLC Outdoor Elements Perma-Pier Foundation Repair of Texas Pinnacle Property ProMaster Roofing & Gutter Ram Jack Central & South Texas Rushco Construction LLC Saint Clair & Sons Inc. A Simpsons Tree Services State Contractors LLC Sterling Relocation Texas Turf Texscape Tree Services Tidal Renovations LLC Trinity LLC Tuttle Construction The Waste Butlers 2014 Accent Sign & Awning Co. Banyan Water CXC Talent Solutions Chadwell Supply Classic Same Day Blinds Clean and Green Solutions Corporate Housing Associates Crawford Electric Supply Co. Inc. Culnat D&G Quality Roofing Inc. Dickson Furniture Manufacturers En-Touch Systems Inc. Gr8 Houston Homes LLC Hold Fast Industries Home Pro Insider JM AC Installer JRSG & Company Jay’s Iron Works and Iron Fence Painting On Site Towing LLC Parking & Towing Experts Inc. SLB Construction Shield International Protection State Roofing Company Technogym Texas Roof Cleaning Company WCA Waste Corporation Zippy Shell of West Houston Zytech Consulting LLC


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ABODE

AUGUST 2014

VOLUME 37, ISSUE 8

Executive Vice President and Publisher JEFF HALL, CAE jhall@haaonline.org EDITORIAL STAFF

Director of Publications and Design DEBORAH NIX dnix@haaonline.org Managing Editor RACHEL ZOCH rzoch@haaonline.org ADVERTISING

Director of Supplier Services AMANDA SHERBONDY asherbondy@haaonline.org CONTRIBUTING STAFF

Vice President and General Manager SUSAN HINKLEY, CAE shinkley@haaonline.org Vice President of Professional Development EMILY HILTON, CPP ehilton@haaonline.org Vice President of Public Affairs ANDY TEAS, CAE ateas@haaonline.org Controller NANCY LI LO, CPA nlo@haaonline.org Director of Facility Services LANA SHILLER lshiller@haaonline.org Director of Form Sales FRANCES TORRES ftorres@haaonline.org Director of Information Technology ART EIDMAN aeidman@haaonline.org Director of Member Services LISA BUTLER lbutler@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of Events and Meetings KIRSTEN DEAGEN, CMP kdeagen@haaonline.org Director of Community Engagement and Media AIMEE ARRINGTON aarrington@haaonline.org Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org Rental Credit Reporting Manager LUISA AREVALO larevalo@haaonline.org Education and Meetings Coordinator KAREN MITCHELL kmitchell@haaonline.org Strategic Growth Coordinator LAUREN OWENS lowens@haaonline.org Webmaster and IT Specialist WILL ALFARO walfaro@haaonline.org PRINTER

TGI PRINTED www.tgiprinted.com HOUSTON APARTMENT ASSOCIATION COMMITTEES COMMITTEE Program & Budget Committee Nominating Committee Ethics Committee Investment Committee Leadership Development Committee Fair Housing Committee By-Laws Committee Property Awards Committee Strategic Growth Committee PAC Fundraising Committee Legislative Committee HAA Better Government Fund Century Club Developers Committee Multifamily Fire Safety Alliance Product Service Council Community Outreach Committee Media Relations Committee Resident Relations Appeals Resident Relations Committee A Resident Relations Committee B Membership Committee Ambassador Club

CHAIR JACKIE RHONE MACK ARMSTRONG KATHY CLEM KYLE BROWN JENIFER PANERAL KURT SEIDEL DAVID JONES STEPHANIE GRAVES ALISON HALL SUAN TINSLEY JACKIE RHONE STACY HUNT/JOHN RIDGWAY ISRAEL GARZA BRIAN AUSTIN LARRY HILL DEAN O’KELLEY MICHELLE PAWELEK GEORGE GRIFFIN DARLENE GUIDRY JOHNNA KIZER SUSAN DEAR SAL THOMAS JACOB KUNATH/IZZY GARZA/ LAURA LESTUS IROC Committee CARLOS NETO Education Advisory Council DEBBIE SULZER Career and Community Development KELLY TREICHEL Golf Tournament Committee KIRK TATE HAF Chili Cook-off Fund-raiser ALAN DEBARBIERIS/KURT GILPIN RCR Advisory Committee STARLA TURNBO 2014 Expo Committee MARK PARK

STAFF ADVISOR JEFF HALL JEFF HALL JEFF HALL JEFF HALL JEFF HALL JEFF HALL JEFF HALL JEFF HALL LAUREN OWENS ANDY TEAS ANDY TEAS ANDY TEAS ANDY TEAS ANDY TEAS ANDY TEAS SUSAN HINKLEY SUSAN HINKLEY AIMEE ARRINGTON MATILDE LUNA MATILDE LUNA MATILDE LUNA LISA BUTLER LISA BUTLER EMILY HILTON EMILY HILTON EMILY HILTON KIRSTEN DEAGEN KIRSTEN DEAGEN TINA DEFIORE AMANDA SHERBONDY

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association.

Visit HAA Online at www.haaonline.org ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION. Serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, AUGUST 2014, VOLUME 37, ISSUE 8 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2014 by HAA. Periodicals Postage Paid at Houston, Texas. POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041. ABODE

AUGUST 2014

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Stand Up & Stand Out Achieve Advance Promote Recognize Reward

40 Under 40 Honoree Reception Thursday, September 11 Crystal Ballroom at the Rice Hotel 5:30 p.m. to 8:30 p.m.

Honorees will be featured in the December issue of ABODE.

www.haaonline.org/40under40

Join the conversation online: #HAA40under40

Nominate yourself and your up-and-coming peers and employees. Apply now. Deadline for nominations is August 11.

Sponsored by


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PRESIDENT’S CORNER

By

TREY STONE, 2014 HAA President

Time to Celebrate We continue to recognize outstanding achievement in our industry. Nominate a rising star for our first-ever 40 Under 40 program, designed to honor up-andcoming young professionals in our industry.

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ongratulations to all our Honors Award winners, and many thanks to everyone who came out to celebrate the people who make our industry a great place to live and work. What a fantastic turnout – the event sold out at 1,100 people! This program is such a wonderful way to recognize the hard work and achievement of our employees and on-site teams, and it was great to see so many companies and individuals represented at the event. Look for photos beginning on Page 34 and features of the honorees beginning on Page 44. HAA and HAA members also received excellent recognition at the NAA Education Conference & Expo in June with multiple Paragon and NAAEI awards. See Page 25 for photos and more coverage of these national honors.

40 UNDER 40 And the opportunities for appreciation continue! It’s not too late to nominate a rising star for our firstever 40 Under 40 program (see Page 6 at left), designed to honor up-and-coming young professionals in our industry. The future success of our business depends on building the next generation of leaders, and this is a great way to identify the people who will be making a difference for years to come.

From the brand-new 40 Under 40 event on September 11 – it’s going to be amazing, and absolutely everyone is welcome to attend – to the CAMT course, ACES luncheon and the membership “homecoming” luncheon on the 17th, there’s something for everyone in September. There’s plenty more to come for the fall, with NALP and the annual chili cook-off in October and Extreme CAM and Blue Star in November. More information on these and other programs and events is available throughout this magazine as well as online at www.haaonline.org.

DIRECTORY DEADLINE If you are a manager and your property has a new name, unit count, address or other contact information, please call HAA at 713-595-0300 to share your changes and help us keep our database up to date. If you are still working on a prospective member or two, here’s a carrot that might help them decide: The last day to join HAA in time to be included in the 2015 Directory & Buyer’s Guide is Wednesday, October 1. That may be nearly two months away as you read this, but don’t let your prospects wait until the last minute to be listed in this must-have for every manager! Check out Page 64 for some good advice from our top recruiter.

ABODE

AUGUST 2014

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PATRON OF THE MONTH

AUGUST’S PATRON

These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

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ABODE

Houston Planned Energy Systems

For Rent Media Solutions

HAA Member since 1978

HAA Member since 1987

Republic Services

Criterion Brock

HAA Member since 1982

HAA Member since 1985

Presto Maintenance Supply

AAA Plumbers

HAA Member since 1983

HAA Member since 1984

Coinmach

FSI Construction Inc.

HAA Member since 1961

HAA Member since 1999

Craven Carpet

Dixie Carpet Installations

HAA Member since 1986

HAA Member since 1987

Camp Construction Services

Apartment Guide

HAA Member since 1994

HAA Member since 1979


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LEGISLATIVE UPDATE

By

JACKIE RHONE, CAPS, HAA Legislative Committee Chair with ANDY TEAS, CAE, Vice President of Public Affairs

Posting Certificates Lock up your original CO in a safe place and post a copy for public view. After several years of pressing by HAA, Houston’s Public Works Department has finally agreed to support our interpretation that apartment owners can post a copy of the CO for each building on the property.

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few months ago, an HAA member was trying to complete a routine habitability inspection on a large apartment property in Houston. Like many properties, this one had been bought and sold several times over the years, and while certificates of occupancy had been properly issued after all the necessary inspections, the original certificates were missing. Houston’s official position for many years is that the original CO for each building was to be posted on or inside that very building, which doesn’t really work in a garden-style apartment property where only one building contains a management office where the owner actually controls an interior space. Owners have often been uncomfortable posting original documents, especially since they’re technically supposed to be within 5 feet of the property’s mailbox facility (likely outdoors). This owner had clear copies, but not the original documents. The city will reprint an “original” CO, but they charge more than $100 each – and many garden apartment properties have multiple buildings. Interestingly, Harris County can issue a certified copy of your birth certificate for $22, which is a much more sensitive document that has to be retrieved from a much larger database. This owner was looking at paying $7,000, essentially for running some pages out of a printer.

POSTING COPIES NOW ACCEPTABLE We pointed out, unsuccessfully, for many years that the city’s habitability ordinance specifically says that an “accurate copy” is acceptable (see box). Now, after several years of pressing by HAA, Houston’s Public Works Department has finally agreed to support our interpretation that apartment owners can post a copy of the CO for each building on the property. Many owners will want to take advantage of this and post a copy of each CO while keeping the original locked up with other legal documents pertaining to the property. While the ordinance technically requires these to be “posted … no more than five feet from each mailbox

SEC. 10-155. HABITABILITY STANDARDS. … (2) An owner of an MFRB [multifamily residential building] at all times must post in or on the MFRB: a. A valid Certificate of Occupancy or a valid Life Safety Compliance Certificate; and b. A “NOTICE TO ALL RESIDENTS” legibly typed or printed in a font 28 points or larger, in both English and Spanish, the substance of which Notice is as follows: “IF ANY CONDITION of this building CREATES A HAZARD to human safety or health, REPORT THE CONDITION to the building’s manager or owner. You also may report the condition to the City of Houston by calling the City’s Service Helpline at 311.” (3) Any document required by this article to be posted in or on an MFRB must be posted either (a) as provided by the Building Code or (b) by posting an accurate copy of the document in a manner reasonably protected from weather and in a place conspicuous to ordinary tenants no more than five feet from each mailbox facility at which the United States Postal Service delivers mail to tenants or, if no such facility exists, in some other place equally conspicuous to ordinary tenants of the MFRB.

facility,” most inspectors allow them to be posted inside the management office, especially since there is a separate CO for each building, and most properties have only one central mailbox kiosk. Interestingly, “original” reissued COs are currently printed on a special type of safety paper that causes scans and copies to say “VOID” all over them. In light of the city’s new interpretation, we have asked them to stop. Note the “NOTICE TO ALL RESIDENTS” section: If your property (in the Houston city limits) doesn’t have this, it needs it. You can print a copy that has the required language in English and Spanish from the HAA website at http://tinyurl.com/COnoticeEngSpn. See LEGISLATIVE, Page 17

Get the inside track on city and state government – join the HAABGF for luncheons with candidates, email updates and more. Next BGF luncheon: Friday, September 5 ABODE

AUGUST 2014

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IT’S THE LAW

By

HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

Efficient Evictions Save time and money by knowing what to expect and planning ahead. Although the exact number of days will depend upon a number of circumstances, there may be ways to save time when filing an eviction.

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ow long does it take to evict a resident in Harris County? Although the exact number of days will depend upon a number of circumstances, there may be ways to save time (and money)! Here’s an estimated timeline in a nonpayment of rent eviction and the strategies that can be adopted to make the process more efficient.

DAY 1: RENT DUE Section 6 of the TAA lease provides that rent is due on or before the first day of each month with no grace period.

DAYS 18-29: TRIAL Trial is required to be held no fewer than 10 days nor more than 21 days after the petition is filed. However, the trial cannot be held unless the resident has been served at least six days before the day set for trial. To be sure that the resident will be served in a timely fashion, many judges will preset the trial date 21 days after the date the petition is filed. Note: Trial can be postponed for a total of seven days unless both parties agree in writing. Practice Tip: Call the court to confirm your trial date. Be prepared for trial to avoid a delay because you are not ready to present your case.

DAY 2. RENT DELINQUENT

DAYS 23-34: APPEAL DEADLINE

Rent is delinquent as of the second day of the month. Note: Many owners don’t send notices to vacate until after the late charge date.

(five days after the judgment) A party may appeal a judgment by filing a bond, making a cash deposit or filing a sworn statement of inability to pay (known as a “pauper’s affidavit”) with the justice court within five days after the judgment is signed. If the owner obtained a judgment, the resident would have until five days after the judgment date to appeal. Note: Any time period under the rules should include the last day of the period. If the last day is a Saturday, Sunday or legal holiday, the time period is extended to the next day. If the last day for filing falls on a day during which the court is closed before 5 p.m., the time period is extended to the next business day. Practice Tip: If a resident files a pauper’s affidavit, the court clerk will ask you if you want to contest the affidavit. Say no. If you contest the affidavit, a hearing will be scheduled with the justice court, which will delay the process. Even if you prevail in the contest, the resident can appeal that decision to the county court, which will further delay the process.

DAY 3: LATE CHARGE ASSESSED An owner may not charge a late fee for failing to pay rent unless the rent has remained unpaid one full day after the date the rent was originally due. In other words, late fees cannot be assessed until the third day of the month. Practice tip: If you want to wait until the late charge date to send the notice to vacate, you will save time if you begin charging late charges not later than the third day of the month.

DAY 4: NOTICE TO VACATE An owner must provide a notice to vacate to the resident at least three days before the owner files an eviction suit, unless the parties have agreed otherwise in the lease. Section 32 of the TAA lease allows a 24hour notice to vacate; however, it is common for owners to provide a three-day notice to vacate for nonpayment of rent evictions. Practice Tip: Giving prompt notice to vacate will save time.

DAY 8: PETITION FILED If a three-day notice to vacate is given on day four, by day eight, the eviction petition can be filed. Practice Tip: Filing a petition promptly will save time.

DAYS 24-35: WRIT AVAILABLE (one day after the appeal deadline) The writ may issue on the sixth day after the date a judgment for possession is signed. Note: The constable will typically take anywhere from five to 21 days to service the writ. Additionally, an officer serving the writ is required to post at least a 24-hour notice on the resident’s door before the writ is actually executed.

Looking for a previous version of this column or another ABODE article? Check out our online libraries: http://issuu.com/haa_abode or http://tinyurl.com/HAAlibrary. ABODE

AUGUST 2014

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IT’S THE LAW

If the resident files a surety bond, the resident will be required to pay the filing fee within 20 days after being notified to do so by the county clerk. If this fee is not paid by the resident in a timely fashion or not paid at all, there will be at least a 20-day delay in the process. In order to save time, the owner might consider paying the filing fee for the resident. Once paid, the case can be set for trial in the county court. DAYS 28-39: PAUPER’S AFFIDAVIT PAYMENT DUE (five days after a pauper’s affidavit is filed) Within five days after the resident files a pauper’s affidavit, the resident must pay one month’s rent into the justice court registry (or a portion of one month’s rent if the resident receives housing assistance). Note: When the payment into the court registry is due will also depend upon the computation of time relating to the day on which the fifth day occurs and the closing time of the court.

DAYS 29-40: WRIT DATE (pauper’s affidavit filed and rent not paid) If a resident appeals by filing a pauper’s affidavit but does not pay the required amount into the court registry within five days after filing the affidavit, the owner is entitled to obtain a writ. Practice Tip: Even if a payment is not made in accordance with the pauper’s affidavit rules, the case is still appealed to the county court. The justice court will only issue a writ as long as the file is with the justice court. Be sure to request the writ on the morning of the sixth day.

Note: If the resident files a surety bond, the resident will be required to pay the filing fee within 20 days after being notified to do so by the county clerk. If the filing fee is not paid within the 20-day period, the appeal is not deemed perfected and the county court is required to return the file to the justice court, and the justice court can proceed as though no appeal had been attempted. If this fee is not paid by the resident in a timely fashion or not paid at all, there will be at least a 20-day delay in the process. Practice Tip: If a surety bond is filed, in order to save time, the owner might consider paying the filing fee for the resident. Once paid, the case can be set for trial in the county court.

DAYS 43-76: COUNTY COURT TRIAL

DAYS 33-55: CASE FILED IN COUNTY COURT

(approximately 10 to 21 days after the case is filed in the county court) Typically, the case can be set for trial between 10 and 21 days after the date the case is assigned to a county court, subject to the court’s docket or a delay in payment of the filing fee (in surety bond cases). Note: The process to obtain a writ after a county court judgment is similar to obtaining a writ from the justice court, but it may take a bit longer for the county clerk to issue the writ.

(approximately 10 to 21 days after the appeal from the justice court) In Harris County, the file usually takes about 10 to 21 days to be moved from the justice court to the county court. Once the case is filed in a county court, the owner will receive a letter from the county court clerk identifying the county court case number.

By knowing your rights and adopting certain policies, you may be able to save time and money in the eviction process. Although certain steps must be taken, by following the practice tips identified above, rent loss can be minimized.

PLAN AHEAD FOR BEST OUTCOME

To learn more about legal issues affecting the apartment industry, attend one of our It’s The Law luncheons or the Fair Housing seminar coming up in November. Howard Bookstaff or another representative from HAA’s General Counsel, Hoover Slovacek LLP, will be on hand to discuss regulatory and legal issues and answer your questions. Visit the calendar pages at www.haaonline.org for details and to register.

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RESIDENT RELATIONS

From the

RESIDENT RELATIONS COMMITTEES

Move-in Dispute The committee makes an adjustment for a resident who disapproves of her unit’s condition.

A

resident filed a complaint with HAA to dispute charges, stating that she was scheduled to move in on September 14 attempted to do a walk-through but was told the apartment would not be ready until September 13 at 3 p.m. When she arrived on that date to see the apartment, she was told it would not be ready until 4:30. She returned at 5, and workers were still in the unit cleaning and painting. Upon walking the apartment, the resident stated that found the A/C and dishwasher filthy and broken, and there was mold and rust in all cabinets in the kitchen. The washing machine was not working, and the apartment was infested with roaches. The resident stated that she signed the lease because she needed the key and was scheduled to move early the next morning. The resident also stated that the leasing agent had her forge her husband’s signature on the lease because he was not present. Pictures were provided.

MANAGEMENT’S RESPONSE Management responded to HAA stating that at the time of the resident’s move-in, she expressed that she was not happy with the condition of the sink and countertop in the kitchen area and one sink in the bathroom. While the sinks were not a health hazard, upon

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inspection they were unsightly; therefore management had Kari Cargle, Richmark Properties them resurfaced. The Shannon Crumpler, ScentAir Technologies dishwasher was also Scott Douglas, Creative Property Mgmt. replaced, and pest James Gregory, Pavecon control serviced the Stephanie Lawless, Greystar apartment as well. Martha Matula, WRH Realty Services Enclosed were copies Leah Morris, Lincoln Property Co. of the final account statement and lease. Pictures were also provided. Thanks to these committee members for their help handling resident calls in June:

THE COMMITTEE’S DECISION The committee decided in favor of management with an adjustment made. The committee noted that the lease addendum for early termination of lease contract provided by management and signed by both parties does not show the lease termination fee of $1,498, so that charge should be removed. After the adjustment and with other charges justified, the resident owes the property $1,227.32 and may wish to pursue this complaint in small claims court. Need help? Call HAA at 713-595-0300 and ask for Resident Relations.


found special pg 15_Layout 1 7/14/14 11:19 AM Page 1


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Online and In Print Bark up the right tree: Be a part of the most valuable resource in Houston’s multifamily industry.

Why should you advertise in the 2014 HAA Directory & Buyer’s Guide? Our members still DEMAND print!

• Full page advertisers get premiere positioning online on haabuyersguide.com • Awareness = existence • Build your brand • Stand out from the category listings • It’s the “Go-To” for industry professionals • More than 4,000 copies direct your ad into buyers’ hands • Generate leads and remind existing customers about you Credit cards and payment plan options available!

Deadline for ad order and camera-ready art is October 1.

For more information, call Amanda at 713-595-0316, email asherbondy@haaonline.org or go online to www.haaonline.org.

Call about early bird rates!

Show them you mean

Business


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LEGISLATIVE, continued from Page 9

HARRIS COUNTY POOL INSPECTIONS Counties in Texas now have the authority to collect a fee and perform apartment swimming pool inspections in unincorporated areas. Harris County wants to do precisely that, intending to seek Commissioners’ Court approval later this summer. The proposed annual fee is $250, which is a little higher than the City of Houston’s, but it includes any re-inspection that might be necessary. (Houston charges $85 each time they have to come back out.)

A trained inspector who can point out an obscure rule violation the maintenance staff may have missed is doing the owner a favor – one that could prevent a lawsuit in the event of an accident. The rules they would be enforcing are the same state health department guidelines that have been in effect for more than a decade, as well as the state pool fence law and the federal law on entrapment prevention. Part of the reason behind this initiative is that spot checks of apartment pools in certain parts of the unincorporated county have found many violations – some as serious as missing fences or gates. Apartment owners have much more liability risk than “getting a ticket” when it comes to swimming pools. A trained inspector who can point out an obscure rule violation the maintenance staff may have missed is doing the owner a favor – one that could prevent a lawsuit in the event of an accident. If you have a regulatory problem or question, call the HAA main line at 713-595-0300 and ask for Aimee or Andy in Government Affairs. If there’s a particular code requirement you feel should be changed, or a code issue that concerns you, let us know by emailing Andy at ateas@ haaonline.org Get the latest insights on local issues and more at www.haaonline.org/blog.

NEED FORMS or CLICKS? Don’t wait until the last minute! Contact HAA Form Sales at 713-595-0317 or forms@haaonline.org.

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Property management supervisors and executives: Don’t miss this free networking opportunity that supports our industry. All it takes is five minutes:

Join Clay Hicks, Greystar, and Quintina Willis, CAM, Gaia Property Management, for the eighth annual HAA Business Exchange, a great opportunity to learn more about the latest industry-related products and services in a professional, controlled environment while supporting HAA’s educational endeavors. This event raises money for the Houston Apartment Foundation Scholarship Fund. Suppliers pay to participate and property management company leaders give their time. Owners/Property Management: The HAF Scholarship Fund provides monetary assistance to students who are pursuing a career in the apartment industry. By simply attending, you are helping us grow talented people to work in the industry. It's a good opportunity for you to learn more about the latest industry-related products and services in a professional, controlled environment. Sign up by filling out the online registration at the link below and thank you for your support.

Friday, August 29

Suppliers: You will have access to a number of property management personnel from owner executives to maintenance supervisors. Don’t miss this opportunity. The first two participants pay $300 each with an option for a third participant at $325.

9 a.m to 11 a.m. See more at www.haaonline.org/businessexchange

See more at: www.haaonline.org/businessexchange or contact Susan Hinkley at shinkley@haaonline.org or 713-595-0313 for more information.

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Educ Aug14 pg 19,27_Layout 1 7/14/14 11:21 AM Page 1

UPCOMING COURSES

S

chedule and fees are subject to change without prior notification. Notice of cancellation is required two days in advance to receive a refund, less a $15 administrative fee. Seats are guaranteed on a first-come, first-served basis when payment and registration are received in advance of the program. Unless otherwise indicated, courses are held in either the Camden and Michael Stevens Interests Room or the Direct Energy and Liberty Personnel & Executive Search Room at the Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd. on the second floor of the HAA Office Building. Seating is limited.

August APPLE Core Session V: L.E.A.R.N. Through Conflict – Dealing with Difficult People with Rich George Tuesday, August 5 8:30 a.m. to noon Program cost: $50/person Sponsored by TXU Energy In this fun and energetic session, participants will gain a new understanding of dealing with the difficult people in their lives, as well as a set of skills and a strategy to handle the stress created by difficult people and situations. By using these skills, participants will have more time and energy, which leads to additional productivity and better attitudes. See Page 22 for details. Advanced Microsoft Excel Wednesday, August 6 8:30 a.m. to noon Program cost: $75/person Learn to do more than just “get by” in Excel. This outstanding workshop is your ticket to a faster, more productive way to master every aspect of this powerful software. Blue Star Program Thursday, August 14 7:30 a.m. to 4 p.m. at Braeswood Assembly of God,

10611 Fondren, 77096 Program cost: FREE/members Sponsored by Four Resufracing and Hire Priority Visit www.haaonline.org/bluestar for details and to register. APPLE Marketing Session II: Are Your Marketing Efforts Lost? Create Your Marketing Roadmap! with Cathy Macaione Tuesday, August 19 8:30 a.m. to noon Program cost: $50/person Sponsored by The Liberty Group Today’s customers are different, and you have to know how to reach them in order to thrive. Attendees will identify current market conditions, trends and competition using their current contacts and resources for increased profitability. Attending this session will result in an easy-to-build, easy-to-execute marketing roadmap for success. See Page 22 for complete details. Advanced Microsoft Excel Wednesday, August 20 8:30 a.m. to noon Program cost: $75/person See description above. Register online at www.haaonline.org. Leasing 101 Tuesday, August 26

Online registration is fast and easy! All you need is your HAA login ID and password and a credit card and you are ready to go! If you do not have a login ID, request one by sending an email to webreg@haaonline.org, or call 713-595-0300 during regular business hours. For a detailed map and directions to the HAA Offices and HAF Dinerstein Reed Prokop Education Center, search: 4810 Westway Park Blvd. 77041

From the

HAA EDUCATION DEPARTMENT

You must pre-register. For more information, contact the Education & Meetings Department at 713-595-0319 or 713-595-0314 or education@haaonline.org, or register online at www.haaonline.org. Notice to Attendees: All pre-registered no-shows will be billed. For admittance into HAA/HAF events, payments will be required at the door if not received prior to the event. Start times listed below include a 30-minute registration period. Notice of cancellation is required two days prior to the event for a refund, less a $15 administrative fee.

8:30 a.m. to 3 p.m. Program cost: $65 if paid by August 26/$75 at the door Topics in this introductory course include greeting and qualifying the customer, presenting the lease, industry terminology, an overview of Fair Housing and more. Students who complete the course will receive a certificate and a listing of management companies.

This course provides the solid foundation in electrical work necessary to be successful on the job, especially when working with appliances and HVAC. Content includes understanding systems and circuits; switches, receptacles, and fixtures; using meters; making diagnoses and repairs; following regulations; and safety issues. See Page 24 for complete details.

September APPLE Marketing Session III: Don’t Just Monitor – Manage your Online Reputation with Lori Snider Tuesday, September 9 8:30 a.m. to noon Program cost: $50/person Sponsored by The Liberty Group Today’s consumers have a voice, and they will use it to recommend you – or take you down. In this session, we will focus on how to manage your online presence, from the use of dispassionate language to learning how to identify the real problem at the heart of the resident complaint. In addition, you will learn communication strategies that work. See Page 22 for details.

APPLE Maintenance Session II: Mastery of Maintenance with Terry Jackson Tuesday, September 16 8:30 a.m. to noon Program cost: $50 members Sponsored by Best Plumbing Did you know that 37 percent of resident turnover in our industry is directly linked to poor service within our maintenance departments? Learn how to eliminate dissatisfaction and reduce property turnover and turn moments of misery into moments of magic! In this fun, fastpaced refresher we’ll cover how to increase internal responsiveness and external satisfaction, how good customer service leads to resident retention, how to work smarter not harder and much more. See Page 22 for complete details.

CAMT: Electrical Maintenance and Repair Wednesdays, September 10 & 24 8:30 a.m. to 5 p.m. Program cost: $795 Individual modules may be taken as stand-alone seminars: $165 each Sponsored by Presto Maintenance Supply

Leasing 101 Tuesday, September 23 8:30 a.m. to 3 p.m. $65 if paid by September 23; $75 at the door Topics covered include greeting and qualifying the customer, presenting the lease, industry terminology, Fair Housing basics and more. Students See EDUCATION, Page 27

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Calendar Aug14 pg 20,21_Layout 1 7/14/14 11:25 AM Page 1

CALENDAR OF EVENTS

AUGUST S M T

W

T

3 4 5 6 7 10 11 12 13 14 17 18 19 20 21 24 25 26 27 28 31

F 1 8 15 22 29

S 2 9 16 23 30

August 2014 1-2

Extreme CAM/CAS concludes – Friday and Saturday, August 1-2, 9 a.m. to 5 p.m. See www.haaonline.org for course details and sponsors.

5

APPLE Core Session V: L.E.A.R.N. Through Conflict – Dealing with Difficult People with Rich George – Tuesday, August 5, 8:30 a.m. to noon. See Page 22 for details. Sponsored by TXU Energy.

6

Advanced Microsoft Excel – Wednesday, August 6, 8:30 a.m. to noon. See Page 19 for details. Chili Committee – Wednesday, August 6 at 3 p.m. Contact Kirsten for details, kdeagen@haaonline.org. Ambassadors & Go-Getters Happy Hour – Wednesday, August 6, 4 p.m. to 6 p.m. at Willie G’s, 1605 Post Oak Blvd, 77056 (off San Felipe). All supplier members welcome. Contact Lisa for details at lbutler@haaonline.org.

11

19

13

20

40 Under 40 Nomination Deadline – Nominations must be submitted online by Monday, August 11. To nominate, visit www.haaonline.org/40under40 or contact Kirsten at kdeagen@ haaonline.org for details. Resident Relations Committee A – Wednesday, August 13 at 3 p.m.

14

Blue Star Program – Thursday, August 14, 7:30 a.m. to 4 p.m. at Braeswood Assembly of God, 10611 Fondren. Sponsored by Four Resurfacing and Hire Priority.

15

Expo Committee Appreciation Party – Friday, August 15 at 3 p.m. Contact Amanda for details at asherbondy@haaonline.org.

APPLE Marketing Session II: Are Your Marketing Efforts Lost? Create Your Marketing Roadmap! with Cathy Macaione – Tuesday, August 19, 8:30 a.m. to noon. See Page 22 for details. Sponsored by The Liberty Group.

Advanced Microsoft Excel – Wednesday, August 20, 8:30 a.m. to noon. See Page 19 for details.

26

Leasing 101 – Tuesday, August 26, 8:30 a.m. to 3 p.m. See Page 19 for details.

29

Take 5 Business Exchange – Friday, August 29, 8 a.m. to 11 a.m. at the Hess Club, 5430 Westheimer, 77056 (just west of West Loop 610). See Page 18 for details or contact Susan at shinkley@haaonline.org.

Unless otherwise noted, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search Room or the Camden and Michael Stevens Interests Room.

Keep a bird’s-eye view on your bottom line. a service of

For more information or to subscribe, contact RCR at 713-595-0330, email rcr@haaonline.org or visit us online at www.haaonline.org. 20

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Calendar Aug14 pg 20,21_Layout 1 7/14/14 11:25 AM Page 2

CALENDAR OF EVENTS

SEPTEMBER S M T W 1 2 3 7 8 9 10 14 15 16 17 21 22 23 24 28 29 30

T 4 11 18 25

F 5 12 19 26

S 6 13 20 27

September 2014 1

Offices Closed – The HAA Offices will be closed on Monday, September 1, in observance of the Labor Day holiday.

11

Ambassador Club – Wednesday, September 3 at 4 p.m. All supplier members welcome. Contact Lisa for details at lbutler@haaonline.org.

40 Under 40 Reception – 6 p.m. to 9 p.m. at the Crystal Ballroom at the Rice Hotel, 909 Texas. For details, see Page 6 or www.haaonline.org/40under40, or contact Kirsten at kdeagen@ haaonline.org. Sponsored by Apartment Guide, CORT Furniture Rental and Gemstar Construction & Development.

4

16

3

Education Advisory Council – Thursday, September 4 at 10 a.m. Contact Emily for details at ehilton@haaonline.org.

5

BGF Luncheon – Friday, September 5, 11:30 a.m to 1 p.m. Register at www.haaonline. org. Sponsored by Orkin Pest Control.

9

APPLE Marketing Session III: Don’t Just Monitor – Manage your Online Reputation with Lori Snider – Tuesday, September 9, 8:30 a.m. to noon. See Page 22 for complete details. Sponsored by The Liberty Group.

APPLE Maintenance Session II: Mastery of Maintenance with Terry Jackson – Tuesday, September 16, 8:30 a.m. to noon. See Page 22 for complete details. Sponsored by Best Plumbing. ACES Luncheon – Tuesday, September 16, 11:30 a.m. to 1:30 p.m. Details will be emailed to ACES members. Contact Kirsten at kdeagen@haaonline.org for details and to register. Sponsored by Apartments.com and Maintenance Supply Headquarters.

17

Go-Getters/Membership “Homecoming” Luncheon – Wednesday, September 17, 11:30 a.m. to 1:30 p.m. at the HAA Offices. To RSVP (required), contact Lisa at lbutler@ haaonline.org. Sponsored by Craven Carpet.

17-19

Offices Closed – The HAA Offices will be closed from 2 p.m. on Wednesday, September 17 through Friday, September 19, for staff development.

23

Leasing 101 – Tuesday, September 23, 8:30 a.m. to 3 p.m.

24

CAMT: Electrical Maintenance & Repair concludes – Wednesday, September 24, 9 a.m. to 5 p.m. See Page 24 for complete details. Sponsored by Presto Maintenance Supply.

25

Legislative Committee – Thursday, September 25 at 3 p.m. Board Meeting – Thursday, September 25 at 4:30 p.m. Sponsored by HD Supply.

26

IROC Breakfast – Friday, September 26, 7:30 a.m. to 10 a.m. Sponsored by D&G Quality Roofing.

30

NALP I: Keys to Success – Tuesday, September 30, 8:30 a.m. to 12:30 p.m. See Page 23 for complete details. Sponsored by Best Plumbing. NALP II: Telephone Presentations – Tuesday, September 30, 1 p.m. to 4:30 p.m. NOTE: If you are taking this as a stand-alone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early. See Page 23 for complete details. Sponsored by Best Plumbing.

10

CAMT: Electrical Maintenance & Repair begins – Wednesdays, September 10 and 24, 8:30 a.m. to 5 p.m. See Page 24 for complete details. Sponsored by Presto Maintenance Supply. Resident Relations Committee B – Wednesday, September 10 at 3 p.m.

Please note that dates and times are subject to change. Check the calendars at www.haaonline.org for the most up-to-date information.

Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/ Judwin Properties Conference Room.

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Don’t just dream of career-building education –

Grab an APPLE!

APPLE features some of the best nationally acclaimed speakers in the industry. Individual sessions are priced at only $50 each, a real steal for quality education.

Here’s a taste of our next four APPLE sessions: APPLE: Marketing – Session 2 Tuesday, August 19 Are Your Marketing Efforts Lost? Create Your Marketing Roadmap! With Cathy Macaione Learn how to plan a marketing roadmap to spot new opportunities, because you can’t continue to do what you always do and survive. Today’s customers are different, and you have to know how to reach them in order to thrive. Through lecture, group exercises and audience collaboration, attendees will learn how to assess where they are, identify where they want to be and start getting there to achieve desired results. Understand why social media is not just social and understand the value of marketing through social media and search engine optimization. Attendees will identify current market conditions, trends and competition using their current contacts and resources for increased profitability. Attending this session will result in an easy-to-build, easy-to-execute marketing roadmap for success.

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APPLE: Marketing – Session 3 Tuesday, September 9 Don’t Just Monitor – Manage Your Online Reputation With Lori Snider Obviously, today’s consumers have a voice, and they will use it to recommend you … or take you down. In this session, we will focus on how to manage your online presence, from the use of dispassionate language to learning how to identify the real problem at the heart of the resident complaint. In addition, you will learn communication strategies that work. APPLE: Maintenance – Session 2 Tuesday, September 16 Mastery of Maintenance With Terry Jackson Did you know that 37 percent of resident turnover in our industry is directly linked to poor service within our maintenance departments? Eliminate dissatisfaction and reduce property

Annual Property Subscriptions are also available with unlimited attendance for all on-site property staff to all sessions at discounted prices: • Only $199 per year per property for properties with fewer than 200 units • Only $399 per year per property for properties with 200 to 350 units. • Only $450 per year per property for properties with more than 350 units. turnover. Turn moments of misery into moments of magic! In this fun, fastpaced refresher we’ll cover: • Increase internal responsiveness and external satisfaction • Resident retention = good customer service – define it! • “I have to sell the property too? But I’m not a leasing agent!” • Time management – how to work smarter, not harder, for power productivity! APPLE: Core – Session 6 Thursday, October 16 Communication in the New Millennium With Andrew Botieri This seminar focuses on the art of communication in the business environment, from phone to text messaging to email and online leasing and applications. We’ll discuss tips on the proper etiquette for all forms of communication available today and how best to use them. We will also discuss the importance of dialogue between people in this world of less face-to-face communication and discuss the differences of why men and women communicate with each other the way they do. This seminar will help those unexposed gain a grasp on new technology and its benefits.

APPLE is sponsored by

Take a bite out of these education opportunities and enroll for 2014 today. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org.


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Education is your key to a great future

Distinguish yourself amongst a field of “tour guides” – learn to be a real salesperson and attain your NALP designation this year. The National Apartment Leasing Professional Program enhances the skills of the apartment leasing professional, resulting in better informed, highly professional individuals with increased lease activity and improved resident relations. Designation Requirements: To qualify for the NALP program, candidates must: • Possess at least six months of leasing experience; • Complete all seven NALP modules; • Receive a passing score of at least 70 percent on the comprehensive online exam; • Complete and pass a written and oral market survey project. Students who complete the requirements will receive a national certificate and pin. Candidates are allowed one year from the date of application to meet all program requirements. If the requirements are not met in the time allotted, an extension fee of $50 must be paid to NAA to extend candidacy for one year. Course Location and Schedule: Courses are held at the HAF Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., off the beltway at Clay Road. Morning Sessions: 8:30 a.m. – Check-in and registration 9 a.m. to 12:30 p.m. – Program Afternoon Sessions: 12:30 p.m. – Check-in and registration 1 p.m. to 4:30 p.m. – Program Total Program Cost: $325 (includes admission and textbooks for all seven modules) Individual modules may be taken as stand-alone seminars at $65 per module. NALP I: Keys to Success Morning Session, Tuesday, September 30 NALP II: Telephone Presentations Afternoon Session, Tuesday, September 30 NALP III: Leasing Interview/Qualifying Residents Morning Session, Tuesday, October 7 NALP IV: Leasing Demonstration Afternoon Session, Tuesday, October 7 NALP V: Leasing & The Internet Morning Session, Tuesday, October 14 NALP VI: Rental Policies & Procedures Afternoon Session, Tuesday, October 14 NALP VII: Legal Aspects Morning Session, Tuesday, October 21 Market Survey Workshop and Exam Prep Afternoon Session, Tuesday, October 21 NALP Exam and Presentations: Tuesday, October 28 For a more detailed synopsis of individual course content and to register, please visit our website at www.haaonline.org.

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Spend a few days with HAA building your future! Certified Apartment Maintenance Technician Program’s objective is to further the technical, business and personal development skills of today’s multifamily maintenance technician, resulting in improved on-the-job performance and a heightened awareness of customer service and responsibility. Course Schedule: 8:30 a.m. to 5 p.m. Total Program Cost: $795 Tuition can be paid per module: $165 per module for five modules.

Non-Technical Courses: The two non-technical courses are taught entirely online, allowing learners to take each course at their own convenience and at their own pace. After learning the new content in each course, students will go through a set of scenarios in which they evaluate the performance of maintenance technicians in realistic situations, then rate them on a set of criteria related to the learning points in the course. Each online course is approximately two-anda-half hours in length. Online courses can be available via the HAA computer lab for students without access to a computer or highspeed internet. • Inside the Apartment Business • People, Projects and Profits Both courses online only

CAMT Course Required Modules: Technical Courses: The five technical courses take place in the classroom with an instructor presenting core concepts and procedures, as well as leading course participants through reinforcing learning activities. These activities will range from discussions to solving “what if” scenarios to hands-on activities. After each course, learners will go online to go through practice scenarios for that course. These scenarios let learners play the role of a maintenance technician in a realistic and safe environment. They will make decisions to prioritize, diagnose and repair problems, just as they would on the job. Electrical Maintenance and Repair (two days), September 10 and 24 Plumbing Maintenance and Repair (two days), October 8 and 22 Heating, Ventilation and Air Conditioning Maintenance and Repair (three days), November 5, 18 and 19 Appliances Maintenance and Repair (two days), December 3 and 17 Interior and Exterior Maintenance and Repair (one day), January 2015, date to be determined Comprehensive Exam January 2015, date to be determined

Programs sponsored by AAA Plumbers, Century A/C Supply, HD Supply and Presto Maintenanance Supply

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PHOTO ALBUM

Photos from the

NAA EDUCATION CONFERENCE & EXPO

Event: NAA Education Conference & Expo When/Where: June 18-21 in Denver HAA and HAA members received multiple awards from the NAA Education Institute and the NAA Paragon Awards. HAA brought home the Anthony J. Pusateri Apartment Career Promotion Award from NAAEI for the Apartment Career Education Program, and David Hargrove, CAPS, CPM, Greystone, was honored with the Apartment Career Education Award for his exceptional commitment to the career development and education initiatives of NAA and the apartment industry. Both of HAA’s submissions for NAA’s Paragon Awards took top honors: the ACES Angels holiday service project won the community service category, and the ACES Active Shooter educational program won the education category. Congratulations also to Jerry and Sharon Turner, T4 Housing Interests, named Independent Owner of the Year by both TAA and NAA. Thanks to NAA, Aimee Arrington, Kurt Gilpin and Kelly Scott for sharing their photos from the conference.

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INDUSTRY UPDATE

From the

NATIONAL APARTMENT ASSOCIATION

and the

NATIONAL MULTI HOUSING COUNCIL

At the Table NAA, NMHC play integral role in key changes to new 2015 international building codes.

T

he 2015 International Code Council building codes have been released for adoption and enforcement at the local level. The most important changes for the multifamily building community affect the requirements for pedestal buildings, or Section 510, and are the direct result of proposals developed by NAA/NMHC consultants and supported by the Masonry Alliance for Codes and Standards. Specifically, changes made to Section 510 include: • Removal of the one-story height restriction on the pedestal portion of the building; • Removal of all but one of the occupancy restrictions allowing any type of occupancy in the pedestal portion, except Group H; and • Clarification that 13R sprinkler systems can be used in the residential portion of the pedestal building up to 60 feet in height. Additional changes favorable to multifamily include: • The “Building Heights and Area” chapter was rewritten for clarity with tables that allow the direct determination of code requirements; • Clarification that NFPA 13R Sprinkler Systems are not required in bathrooms 55 square feet or less in area; and • Allowing the replacement of existing emergency escape openings (windows) provided that it is the largest standard window available that will fit the opening. NAA/NMHC code adoption kits for these and other changes are currently being developed. The kits will include separate recommendations for adoption of the International Energy Conservation Code focused on energy efficiency. It is also important to note that the 2015 ICC codes do not include the International Green Construction Code, which is now in the process of being updated for release next year. We work closely with code consultants and collaborate with other industry representatives. Currently, we have representation on 20 committees and participation in an additional 12 committees. Our overall focus is on improving existing code provisions and opposing any unnecessary escalation of construction costs.

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PLAN YOUR CONGRESS MEMBER’S APARTMENT TOUR NOW One of the best ways to strengthen the apartment industry’s voice on Capitol Hill is through educating and building relationships with members of Congress. Tours of your apartment community are one of the easiest ways. Make plans now when your members of Congress are in recess through September 7.

For a detailed set of resources to help you schedule and lead a successful tour, visit www.naahq.org/learn/advocacy/congressionalrecess-program-toolkit (login/password required).

QUESTIONS RAISED ABOUT IMPACT OF CLEAN WATER ACT CHANGES The House Subcommittee on Water Resources and the Environment has heard testimony from Environmental Protection

Our overall focus is on improving existing code provisions and opposing any unnecessary escalation of construction costs. To schedule your meeting, contact your elected official’s office in writing via fax as soon as possible. Address the request to the scheduler and be sure to include your name, organization, meeting date requested, the issues you wish to discuss and your contact information. Once the request has been made, follow up with a phone call to the scheduler three days later. When you have scheduled your meetings, please report them to Katelin McCrory at katelin@naahq.org. Don’t forget to bring a camera and share your photos! Once your meeting is scheduled with your elected official, here are some tips to remember to make the meeting a success: • Be on time or early. Time is a precious commodity to your member of Congress. • Be succinct. He or she may only have 10 to 15 minutes to speak with you. Often, a Congress member’s schedule will change throughout the day through no fault of yours. If this happens, more than likely you will meet with a staff member of the district office. Treat the meeting as if you are meeting with the member of Congress. • Be prepared. Be informed. Be organized. • Respect the position of the representative or senator. Understand his or her viewpoint. • Leave an issue fact sheet (contact HAA or NAA for assistance) as a summary of your main points after the meeting is over. • Follow up with the appropriate staff and thank the staff and Congress member for their time.

Agency and Army Corps of Engineers officials on the potential impact of the agencies’ proposed changes to the Clean Water Act. These proposed revisions to the Act are so overly broad that even artificial ponds used to store rainwater to prevent runoff would be federally regulated. As crafted, the changes would create significant financial burdens for small businesses without necessarily any improved water quality. Even the EPA’s own science advisory board has raised serious questions about a draft version of the report. Additionally, a group of 14 Democratic members of the House sent a letter to the EPA and the Corps urging them to complete the science before proceeding with the rulemaking – just one of numerous letters from members of Congress that have been filed with the agencies. The EPA and the Corps have already responded to our concerns, filed in coordination with the Waters Advocacy Coalition, that they were inappropriately rushing to finalize a rule. As a result, the agencies have extended the comment period to October 20. In addition to the work being done on the Hill, the U.S. Conference of Mayors unanimously approved a resolution at their 82nd Annual Meeting in Dallas on June 23, which asks the EPA and the Corps to engage local governments and other stakeholders and fully address concerns raised by these groups prior to finalizing the rule. For the latest news on national issues, visit www.naahq.org/governmentaffairs.


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EDUCATION, cont’d. from Page 19

who complete the course will receive a certificate, as well as a listing of management companies that are HAA members. IROC Breakfast Friday, September 26 7:30 a.m. to 10 a.m. Program cost: FREE/members; $25/non-members Sponsored by D&G Quality Roofing The Independent Rental Owners’ Council offers customized education and networking programs just for you, whether you are a brand-new owner or a longtime operator. NALP I: Keys to Success Tuesday, September 30 8:30 a.m. to 12:30 p.m. Program cost: $325/members; $425 non-members Individual modules may be taken as standalone seminars: $65 each Sponsored by Best Plumbing Learn about career prospects and characteristics of an effective leasing consultant, as well as job responsibilities, goal setting, time management, teamwork and market and product knowledge. See Page 23 for complete details. NALP II: Telephone Presentations Tuesday, September 30 1 p.m. to 4:30 p.m. Program cost: $325/members; $425 non-members Individual module: $65 each Sponsored by Best Plumbing Learn how to better prepare for the telephone presentation with effective phone skills, active listening, etiquette, objectives of the telephone contact, leasing questions and key elements of a successful leasing presentation. See Page 23 for complete details. NOTE: If you are taking this as a stand-alone course, please arrive to our facility by 12:30 p.m. in the event the morning course finishes early.

O

Two more chances to earn a Blue Star in 2014 Criminals are unwelcome on your property. Let them know by earning your Blue Star! For details and to register (login required), visit www.haaonline.org/bluestar. The next class dates are August 14 and November 13.

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COMMUNITY ENGAGEMENT

GEORGE GRIFFIN, CPM, Media Relations Committee Chair CODY MILLER, HAA Communications and Public Affairs Intern

By with

Answering the Call HAA continued our outreach to renters with a bilingual phone bank.

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n Wednesday, June 3, 20 HAA volunteers answered rental housing-related questions at the KPRC Local Channel 2 studio for two and a half hours. KPRC partnered with Telemundo, and both advertised the phone bank via their evening newscasts and shared tips on renting with their viewers. The volunteers answered more than 420 calls, the most that an HAA volunteer group has ever handled at a phone bank. Another five questions were answered via the KPRC Facebook Fan Page. Issues ranged from maintenance problems to evictions. Our volunteers used a frequently asked question sheet that can be found in the renters section (www.haaonline.org/renters) of our website. HAA Vice President at Large Debbie Sulzer, Francis Property Management, was interviewed by KPRC reporter Amy Davis live on camera about common maintenance issues and air conditioning issues in the summer. Veronica Costello, Terra Nova Property, and Martha Matula, WRH Realty, were interviewed in Spanish by Telemundo anchor Martin Berlanga about basic renters’ rights. HAA’s Resident Relations Department answers calls on Wednesdays from 9 a.m. to 1 p.m. and on Thursdays and Fridays from 9 a.m. to 1 p.m. and 2 p.m. to 4 p.m. HAA also accepts complaints at any time through our renter’s page at www.haaonline.org/renters. Do you have a media issue? Contact HAA’s Aimee Arrington for assistance at aarrington@haaonline.org or 713-595-0302.

A BIG THANK-YOU TO OUR VOLUNTEERS Mary Sanchez, CAM, CAPS, Milestone Management Blanca Anderson, CAPS, Asset Plus Corp. Arely Pena, The Liberty Group Yuvia Ibarra, The Liberty Group Dory Morales, IMT Residential Tony Esparza, HD Supply Jamie Reyes, IMT Residential Juan Carlos “JC” Diaz, CAS, Valet Waste Frank Farrera, CAM, Judwin Properties Veronica Costello, NALP, CAPS, Terra Nova Property Marissa Balleza, AAA Plumbers Matti Luna, HAA Aimee Arrington, HAA Lauren Owens, HAA Cody Miller, HAA Veronica Mier, Francis Property Management Debbie Sulzer, Francis Property Management Alison Hall, Camden Martha Matula, CAPS, WRH Realty Connie Perez, WRH Realty Gracie Padron, WRH Realty Samantha Murillo, WRH Realty Claudia Chacon, WRH Realty Brenda Martinez, HM Equity Management Jose Robles, CAM, Mosaic Residential

photos by Cody Miller

Our volunteers used a frequently asked question sheet that can be found in the renters section of our website.

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PHOTO ALBUM Event: “Sponsor Like a Rock Star” Sponsorship Auction When: June 12 HAA supplier members once again showed tremendous support for HAA programs. Special thanks to our auctioneers, Mike Koch and Debbie Sulzer.

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Photos from the

“SPONSOR LIKE A ROCK STAR” SPONSORSHIP AUCTION


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Photos by

RACHEL ZOCH, HAA Staff

Many thanks to our generous sponsors, who pledged a combined total of $134,800 to support HAA programs. Your support is deeply appreciated! CORT Furniture Rental Apartment Guide Camp Construction Services Gemstar Construction & Development Crestmark Construction AAA Plumbers DirecSupply Arbor Contract Carpet Inc. Apartments.com Maintenance Supply Headquarters HD Supply The Liberty Group FSI Construction For Rent Media Solutions Best Plumbing BluSky Restoration TXU Energy Craven Carpet CoreLogic SafeRent Embark Services Rasa Floors Century A/C Supply Church Services Presto Supply Hire Priority Trend Brand Solutions D&G Quality Roofing Pavecon Ltd. Apartment Data Services Orkin Pest Control Outdoor Elements Four Resurfacing PPG Architectural Coatings Signal 88 Security Gr8 Houston Homes LLC Meyer Smith Inc. Valet Waste Armor City Doors Ideal Towing Prism Electric Foundation Specialists Classic Touch Painting Lawson Construction & Builders Inc. Texas Environments Co. Citi Fence & Access Control GAIA CKR Sentriforce PoolSure Thanks again, sponsors. You ROCK!

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PHOTO ALBUM

Photos from the

“SPONSOR LIKE A ROCK STAR” SPONSORSHIP AUCTION

Many thanks to our generous sponsors, who pledged a combined total of $134,800 to support HAA programs. We couldn’t do it without you!

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PHOTO ALBUM

Photos from the 2014

HAA HONORS AWARDS

Portfolio Supervisor of the Year Debbie DeRoche

Supplier of the Year Laura Lestus, CAS

Owner/Management Executive of the Year Mack Armstrong

On-site Manager (350 units or more) of the Year Susan Byus, CAM

Corporate Marketing/Training Director of the Year Nola Gordon, CAM, CAPS

Independent Owner of the Year John Boriack, CAM

On-site Manager (1-150 units) of the Year LaTasha Ferguson

Maintenance Supervisor (multiple properties) of the Year Frank Zavala

Maintenance Supervisor (single property) of the Year Efrain Gomez, CAMT On-site Manager (151-349 units) of the Year Brandon Coleman, NALP, CAM

Maintenance Technician of the Year Mike Starr

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Leasing Consultant of the Year Emilio Garcia

Assistant On-site Manager of the Year Theresa Juroska, CAM


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Photos by

Thanks to individual awards sponsor Gemstar Construction & Development

Thanks to individual award sponsors The Liberty Group

MARK HIEBERT, Hiebert Photography

Thanks to property awards sponsors AAA Plumbers and TXU Energy

Congratulations to the Certified Apartment Maintenance Technician designates

Congratulations to the Certified Apartment Portfolio Supervisor designates

Congratulations to the Certified Apartment Manager designates

Congratulations to the Certified Apartment Supplier designate

Thanks to VIP reception sponsor FSI Construction, with event emcee Kate Good, center ABODE

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PHOTO ALBUM Individual Awards Leasing Consultant Emilio Garcia Concierge Management Services Maria Arellano Abbey Residential Brittany Baker Asset Plus Angela Bermudez Oak Leaf Management Rodtrese Brickley, NALP Francis Property Management Jenna Bryant Greystone Asset Management Jodi Cessna Greystar Andrea Cruz WRH Realty Services Juan Delao Greystar Veronica Escobar Greystar Bertha Enriquez Oak Leaf Management Julie Flores Greystone Asset Management Juanita Gonzales, NALP Francis Property Management Mari Guevara Stellar Equity Management Tiffaney Greggs, NALP BNC Equities Annetta Knoth Greystar Brittany Lozano Landmark Yessica Martinez Oak Leaf Management Ashley Marzullo Lincoln Property Co. Capri Miller Morgan Amber McFarlain Greystar Kamelia McKerson, NALP Greystar Michelle Ramirez Lincoln Property Co. Alejandra Silva Morgan Franklin Vega AMLI Residential Madison Wright Greystar Shari Zetka Greystar Assistant Manager Theresa Juroska, CAM Milestone Management Shera Chynai Angel Orion Real Estate Services Tristan Broussard Greystar Lazarus Crumedy, NALP Mosaic Residential Lisa Everitt Morgan Karina Ferguson Greystar Anita Gilliam Southhampton Lauren Ginnan Greystar

Jennipher Gonyeau BH Management Merissa Hamilton Greystar Lindsey Holt, NALP Concierge Management Services Cory Johnson Gable Residential Tracy Knapp Gables Residential Chavonne LaFleur, NALP Greystar Courtney Lindley, CAM Greystar Nan Macken Abbey Residential Samantha Murillo WRH Realty Services Andrew Najar Greystar Gwendolyn Newman Lincoln Property Co. Kendra Nutter Francis Property Management Gracie Padron WRH Realty Services Chris Palacios IMT Residential Michelle Preston Orion Real Estate Services Alyssa Queen Milestone Management Teana Rivas Milestone Management Wendy Roman Landmark Angie Rodriguez Oak Leaf Management Maria Vasquez, CAM Asset Plus Vincent Vuong Francis Property Management Property Manager (1-150 units) LaTasha Ferguson Milestone Management Tammi Puckett Greystar Neysa Trevino Mosaic Residential Claudia Pereira Auburn Regal Property Manager (151–349 units) Brandon Coleman, NALP, CAM Central Management Inc. Jacqueline Aguirre, NALP, CAM Vertitas Equity Management Monica Bonilla, NALP Mosaic Residential Lydia Barnett Centra Partners Jeanette Buechel Abbey Residential Yolanda Burks Greystar Tiffany Byers Greystar Gloria Cardenas Centra Partners Karah Carrillo Greystar Claudia Chacon WRH Realty Services

2014 HONORS AWARDS HONOREES AND NOMINEES Elizabeth Chapman, CAM Arcadian Real Estate Group Beth Crisp Landmark Daniel Curiel Milestone Management Marie Compton Riverstone Residential John Dang, CAM Concierge Management Services Teresa Dykes Thomas Orion Real Estate Services Cinthia El-Hage Oak Leaf Management Daphne Evans, CAM MAA Patti Felker Morgan Susan Franz Greystar Dana Holder, CAM Greystar Christi Lindauer, CAM Greystar Pam Lossow Michael Stevens Interests Joseph Manley, CAM Greystar Betsy Marshall IMT Residential Rose Martinez, CAM Greystar Elsa Matamoras Asset Plus Jackie Mendez Vesta Management Monique Pineda, CAM United Apartment Group Tammi Puckett Greystar Wallace Reed, CAM Francis Property Management Maritza Reyes Ascension Real Estate Services Emma Reyes Milestone Management Sharon Robinson, CAM Francis Property Management Jose Robles, CAM Mosaic Residential Candace Rodgers Hettig Management Patricia Rojos Centra Partners Lucy Rodriguez, CAM Milestone Management Mary Shear Milestone Management Dana Stewart, CAM Gables Residential Anna Towns, CAM Asset Plus Brenda Saucedo Greystar Nidia Solano Orion Real Estate Services Theresa Thomas Orion Real Estate Services Bridgette Valdez Mosaic Residential Leticia Vargas Michael Stevens Interests

Dawn Wells, NALP, CAM Mosaic Residential Amanda Widner Greystar JJ Williams Centra Partners Property Manager (350+ Units) Susan Byus Greystar Ronda Baird Milestone Management Marissa Salsedo Oak Leaf Management Kathleen Coddou Mosaic Residential Robert Lopes, NALP, CAM Mosaic Residential Kimberly Lopez Oak Leaf Management Frannie Viator McCall WRH Realty Services T. Russell McClure AMLI Residential Teresa Maldonado Greystar Jennifer Miller, CAM, CAPS Morgan Patti Melendy, CAM Asset Plus Steven Nowak Ascension Commercial Real Estate Tracy Sosa Milestone Management Kit Snyder Riverstone Residential Christopher Wyatt Asset Plus Christine Zimmerman, CAM Greystar Maintenance Technician Mike Starr Francis Property Management Gustavo Alonzo Orion Real Estate Services Milton Contreras Gables Residential Maria Gomez Francis Property Management Erik Iglesias Greystar Juan Pinto Greystar Maintenance Supervisor (Single Property) Efrain Gomez, CAMT Asset Plus Ever Alfaro Greystone Asset Management Erasmo Andrade Mosaic Residential Juan Arredonda Asset Plus Sam Chacon Greystar Mario Castillo Greystone Asset Management Luis Florian , CAMT Mosaic Residential Gustavo Gomez Greystar

Homer Gonzalez Oak Leaf Management Oscar Mejia Abbey Residential Moises Carbajal Montes Greystar Raul Munguia Michael Stevens Interests Luis Ochoa IMT Residential Andres Olivares Pinnacle Carlos Ponce, CAMT Francis Property Management Carlos Rios Southampton Mauo Rodriquez Winthrop Management Luis Romero Morgan Jesus Rojas Greystar Alexander Hugo Santos Milestone Management Gonzalo Saldana Riverstone Residential Maintenance Supervisor (Multiple Properties) Frank Zavala, CAMT Rockstar Capital Management Julio Briones Oak Leaf Management Francisco Hernandez Veritas Equity Alejandro Flores, CAMT Francis Property Management Dusty Land Greystar Cirilo Lares Oak Leaf Management David Vasquez, CAMT HM Equity Management Administrative Support Theresa Hayes Westdale Asset Management Pam Dillard AMLI Residential Stephanie Duncan Greystar Laura Gonzalez Greystar Jennifer Hawkes Gables Residential Sheila Irvin – Greystone Asset Management Jenny Johnson Vesta Management Rosi Martinez Centra Partners Amber Molina Oak Leaf Management Becky Ornelas Grayco Partners Chris Richardson Milestone Management Amy Vaughn Lincoln Property Co.

Corporate/ Marketing/Training Director Nola Gordon, CAM, CAPS Greystar Stephanie Graves, CAPS Asset Plus Lindsay Fisher Oak Leaf Management Melissa Colin Oak Leaf Management Kelley Jamison Greystone Asset Management Yolanda Walters Mosaic Residential Portfolio Supervisor Debbie DeRoche Milestone Management Ginger Bernstein Asset Plus Janet Cary, CAM, CAPS Mosaic Residential Susan Dear, CAM, CAPS Greystar Jana Gragg, CAM Landmark Bryan Head, CAM Ascension Commercial Real Estate Karen Hefner Asset Plus Marcy Holmes, CAPS Mosaic Residential Kimberly LeBlanc Greystar LaLisa Lucas, CAPS Orion Real Estate Services Robby Mailatyar Greystar Martha Matula, CAPS WRH Realty Services Karen Riley, CAPS Mosaic Residential Lisa Ross Orion Real Estate Services Kelley Suess Greystar Kim Tamayo Oak Leaf Management Gina Thompson, CAPS Asset Plus Betsy Valdes, CAPS Greystar Susan Wells, CAM, CAPS Francis Property Management Independent Owner John Boriack Veritas Equity Management Jose & Stephanie Bryson, CAM, IROP Stellar Equity Management Carlos Neto Auburn Regal Christy Yonge Brown & Yonge LLC Supplier Laura Lestus, CAS The Liberty Group Shannon Bass Impact Floors Patrick Brothers, CAS Century A/C Supply

Casey Carson Gemstar Construction & Development Paul Denmond FSI Construction Israel “Izzy” Garza III, CAS Maintenance Supply Headquarters Dan James, CAS Gemstar Construction & Development Kent “Mel” Keith Maintenance Supply Headquarters Jacob Kunath, CAS Century A/C Supply Kristin McLaughlin, CAS Criterion Brock Kyle Smith A-Pro Top Construction Chuck White AAA Plumbers Owner/Management Executive Mack Armstrong Greystar Julie Batche Martin Fein Interests Ric Campo Camden Tina Cavaco, CAPS Centra Partners Diane Gilbert Greystone Asset Management George D. Griffin III Houston Housing Authority Curtis Haines, CAM Vende Capital Clay Hicks Greystar Dick LaMarche Creative Property Management Paula St. Charles Oak Leaf Management Steve Moore Villa Serena Communities Monica Morrison Greystone Asset Management James Wood Ascension Commercial Real Estate

Property Awards Fewer than 301 Units, Before 1980 Windfern Pointe Veritas Equity Management Tiffany Square ParaWest Management Stafford Oaks Integrity Asset Management Falls of Maplewood Rockstar Capital Management Fewer than 301 Units, Built 19801989 Ashford Pointe Integrity Asset Management Gemini Gardens MPM Property Management


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Photos by

Crystal Falls Greystar Mansions of Shadowbriar Gaia Property Management The Landings at Willowbrook Greystar Parque at Bellaire WRH Realty Services Willshire Park Greystar Fewer than 301, 1990-1999 Garden Mirage TIAA-CREF/Lincoln Property Co Phoenician Lincoln Property Co. The Gael Gables Residential Fewer than 301 Units, Built 2000-2011, Mid-Rise Residences at Gramercy Greystar Camden Plaza Camden 36Sixty Morgan Upper Kirby Greystar The Westheimer Greystar Fewer than 301 Units, 2000-2011 Garden Pebble Creek Ranch Greystar Fountains at Almeda Michael Stevens Interests Stonewood Greystar Camden Royal Oaks Camden 301 Units or More, Before 1980 Nob Hill Asset Plus Turtle Pointe WRH Realty Services Parkwood on Cypress Station Lincoln Property Co. 301 Units or More, 1980-1989 Bar Harbor Milestone Management The Gardens Milestone Management Ashford Court Integrity Asset Management 301 Units or More, 1990-1999 Camden Greenway Camden Kenwood Club at the Park Milestone Management Stonegate Villas Nolan Real Estate Services

301 Units or More, 2000-2011 Mid-Rise The Circle at Hermann Park Riverstone Residential 33Thirtythree Morgan 3000 Sage Morgan 301 Units or More, 2000-2011 Garden San Brisas Francis Property Management Alanza Brook Greystar Vintage Park Greystone Asset Management San Cierra Southhampton Affordable/Tax Credit, 2000-2011 Park at Humble Orion Real Estate Services Uvalde Ranch Hettig Management Villas of Park Grove Orion Real Estate Services New Development, Mid/High Rise Hanover Rice Village Hanover Gables Tanglewood Gables Residential CityLake Grayco Partners Avenue R Greystar Pearl Greenway Morgan San Antigua Southhampton New Development, Garden Woodlands Lodge Francis Property Management The Retreat at Conroe Orion Real Estate Services Lakeside Villas at Cinco Ranch Orion Real Estate Services New Development, Affordable/Tax Credit New Hope Housing at 4415 Perry New Hope Housing Sweetwater Point Houston Housing Authority/ The Lynd Co. Braeburn Village Orion Real Estate Services Out of the Box Biscayne Villa Serena Communities Reserve at Garden Oaks Greystar Bar Harbor Milestone Management Windfern Pointe Veritas Equity Management

Gables Tanglewood Gables Residential Queenston Manor Camillo Properties Post Oak at Woodway The Finger Companies Retreat at Shadowcreek Ranch Community Property Management Remington Park Greystar BlueBird Apts Aloft Companies Alta Heights Wood Residential Services Marquee Uptown Vesta Management City View Lofts Orion Real Estate Services Reserve at Creekbend Judwin Alanza Brook Greystar Parkwood on Cypress Station Lincoln Property Co. Braeswood Place Grayco Partners Ashford Pointe Integrity Asset Management Stonegate Villas Nolan Real Estate Services Chateaux Dijon Tipton Group Elm Grove Asset Plus Willshire Park Greystar Nob Hill Asset Plus Jane Cizik Garden Place The Women’s Home Stafford Oaks Integrity Asset Management 33Thirtythree Morgan Woodlands Lodge Francis Property Management Beverly Palms ParaWest Management Stonewood Greystar Upper Kirby Greystar Vintage Park Greystone Asset Management 36Sixty Morgan The Circle at Hermann Park Riverstone Residential Meyerland Court Morgan Ranch at City Park Gaia Property Management

MARK HIEBERT, Hiebert Photography

Congratulations to the National Apartment Leasing Professional designates

Fewer than 301 Units, Built 2000-2010, Mid-Rise – Residences at Gramercy, Greystar

301 Units or More, Built 1980-1989 – Bar Harbor, Milestone Management

301 Units or More, Built 1990-1999 – Camden Greenway, Camden

Cornerstone Tanglewood Gables Residential Go-Getter of the Year Nancy Gilman, CAM Francis Property Management

301 Units or More, Built 2000-2011, Garden – San Brisas, Francis Property Management (TIABODE

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PHOTO ALBUM

301 Units or More, Built 2000-2011, Mid-Rise – The Circle at Hermann Park, Riverstone Residential

Photos from the 2014

301 Units or More, Built Before 1980 – Nob Hill, Asset Plus

Fewer than 301 Units, Built 1980-1989 – Ashford Pointe, Integrity Asset Management

Fewer than 301 Units, Built Before 1980 – Windfern Pointe, Veritas Equity Management

Congratulations to the 2014 HAA Leadership Lyceum graduates

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HAA HONORS AWARDS

Fewer than 301 Units, Built 1990-1999 Garden – Mirage, TIAA-CREF/Lincoln Property Co.

Affordable Tax Credit, Built 2000-2011 – Park at Humble, Orion Real Estate Services

TAA Olin Steele Award winner Michelle Bridges-Pahl, center, with nominees Jeff Blevins and Tony Whitaker


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Photos by

MARK HIEBERT, Hiebert Photography

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PHOTO ALBUM

Administrative Support Professional of the Year Theresa Hayes, CAM

Photos from the 2014

Go-Getter of the Year Nancy Gilman, CAM

New Development, Garden – Woodlands Lodge, Francis Property Management

New Development, Mid-Rise – Hanover Rice Village, Hanover

HAA President Trey Stone leads the event

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HAA HONORS AWARDS

Out of the Box Award – Reserve at Garden Oaks, Greystar

New Development, Affordable Tax Credit – New Hope Housing at 4415 Perry, New Hope Housing

Fewer than 301 Units, Built 2000-2010 – Garden Pebble Creek Ranch, Greystar

Out of the Box Award – Biscayne


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Photos by

MARK HIEBERT, Hiebert Photography

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PHOTO ALBUM

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Photos from the 2014

HAA HONORS AWARDS


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Photos by

MARK HIEBERT, Hiebert Photography

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2014 HONORS

RECIPE FOR SUCCESS Invest in yourself and your team with enthusiasm and a can-do attitude to achieve amazing results. By

NOLA GORDON, CAM, CAPS, Greystar

W

hat is the secret of success in this business? It’s not always about the closing the lease. It’s about your attitude and how you build relationships with your teams and your customers. Is your attitude working for you, or is it working against you? We all know that attitude is a choice, and a positive attitude and likability are essential traits that all leaders must have. As sales expert and author Jeffrey Gitomer says, “If they like you, and they believe in you and they have confidence in you, and they trust you and they respect you – they will be loyal to you and they will follow you. It all starts with like.” LEAD BY EXAMPLE Let your team see your willingness to lend a hand. Would you ask your team to do anything that you wouldn’t? It’s important to set expectations, and it’s equally important that leaders show their teams how to meet or exceed those expectations. When they see your hard work and dedication, they will become hard workers and dedicated to you and the goals set forth for the team. Follow your own rules – if you work hard for your team, they’ll work harder for you. ACCOUNTABILITY Hold others accountable. Be willing to have the difficult conversations and say the things your team may not want to hear. However, if they like and respect you, they’ll be open to feedback. It’s never a leader’s intention to make others feel bad about themselves or their abilities. Dale Carnegie says it best – don’t criticize, condemn or complain. It doesn’t do anyone any good. The word “crit-

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icism” doesn’t lend itself to being constructive, so avoid giving so-called “constructive criticism.” Instead, use coaching techniques and give constructive feedback. If you have a customer who didn’t receive the level of service he or she expected, avoid reprimanding individual team members in the presence of others. Instead, coach and counsel them in private, focusing on their behavior as it relates to the job and working with them to become better performers. Team members often quit their leaders, not their jobs. Support your team and they will support you. INFLUENCE As a leader, you’re always on display. Others are watching you, your attitude and how you make decisions on a daily basis. More importantly, they pay very close attention to how you treat them. It’s good to treat others how you want to be treated, but even better when you treat them how they want to be treated, because it lets them know that they matter. It’s not just what you say, but also how you say it and how you appear when you’re saying it. When you’re not engaged, or don’t really care about the task or other members of your team, it will show. We all work in a fast-paced industry, where time is at a premium. It’s important to value your team and make time for them. ENTHUSIASM IS CONTAGIOUS Everyone has bad days. However, when you choose to allow a bad day to affect your attitude, it may be a wise decision to take five minutes to regroup. How you feel will affect

Known for her positive attitude and passionate support for industry education, Nola Gordon, Greystar, is HAA’s 2014 Marketing/Training Director of the Year.


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your team’s performance and morale. If you want your team to be successful, you have to define your expectations for success. If you don’t believe in the goal, you will a have hard time convincing others. Your attitude, good or bad, will drive good or bad results. Therefore, as one of my mentors taught me, before you can become goal- or results-oriented, you must first be people-oriented.

01/23/why-youre-not-a-leader), author Mike Myatt lists five reasons I found very compelling: 1. You don’t get results. 2. You get results the wrong way. 3. You don’t care. 4. You’re chasing a position and not a higher purpose. 5. You put people in boxes.

FOLLOW THROUGH Keep your word and stay committed. If you say you’re going to do something, then do it.

Remember, you don’t need a title to be a leader. All you need is a winning attitude. Develop the leader in you by figuring out what means the most to you and to those who follow you. Set your goals and put them on your list. Most of all, believe that you can accomplish them. You’ll meet people who will motivate and inspire you along the way. Also, take personal responsibility to coach and develop yourself, then others. Always keep positive people around you. My mom introduced me to my favorite song, “People” by Barbra Streisand, when I was a child. My favorite line, “People who need people are the luckiest people in the world,” is what I live by every day. So make your people your purpose.

“All you need is a winning attitude.

Develop the leader in you by figuring out what means the most to you and to those who follow you. Also, take personal responsibility to coach and develop yourself, then others.” Show respect for your team and others. Reward great performance. Show appreciation, too, for a job well done, or at least for their efforts. Two magic words – “thank you” – can go a really long way. I promise you, you’ll continue to see good results. LEADERSHIP Being a true leader means providing a good example and investing in yourself, as well as in others. In a recent article published on Forbes.com titled “Why You’re Not a Leader” (www.forbes.com/sites/mikemyatt/2013/

Nola Gordon, Greystar, holds the CAM and CAPS designations, is a member of the NAAEI faculty, and serves on HAA’s Education Advisory Board. She taught more than 100 classes last year within Greystar alone, and she writes education grant applications to help her team members earn their designations. She also created a custom training course for her company to increase teamwork and enhance customer service.

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2014 HONORS

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MEET THE MANAGERS T Interviewed by Photos by

RACHEL ZOCH, HAA Staff

MARK HIEBERT, Hiebert Photography

his year’s Houston Apartment Association Honor Award managers and supervisor of the year share their experiences and expertise with ABODE.

THERESA JUROSKA, CAM

Assistant Manager of the Year, Kenwood Club at the Park, Milestone Management In addition to maintaining delinquency of less than 1 percent for the year, this recipient handled 34 percent of her property’s leasing traffic, with an average 35 percent closing ratio. She also earned her CAM designation, passing the test on the first try, as well as a counseling degree. She teaches ESL classes in her spare time and was promoted to property manager earlier this year. How did it feel to hear your name called as the winner? Happy and surprised, but blessed more than anything. I owe my success in this business to God. and I am thankful for everything He has done and is doing in my life!

How did you get started in the apartment business? I owe that all to my big sis! She has been in the industry for many years. She was helping a friend look for an apartment and heard they were looking for a leasing consultant. She got me an interview, and the rest is history.

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What do you love about it? What got you hooked? I am NEVER bored at work. We may do the same things day after day and month after month, but every day is different. This is exciting and exhausting all at the same time. Also, I’m good at it. What challenges you about the job? What do you find rewarding? The challenge for me has always been the fact that there are only 24 hours in a day. People tend to think all we do all day long is show apartments. If only it were that easy! I ran out of room in my closet for all the hats I have to wear – babysitter, financial advisor, marriage counselor, grief counselor, mediator, police officer, maid, pest control technician, legal adviser, debt collector, etc. – and that doesn’t even include all of the paperwork. But the reward is knowing that you were able to be all those things for someone who might have thought you didn’t even care, but you surprised them. Or maybe they don’t have anyone else that will just listen to them. We have the opportunity to serve our customers in ways that other industries can’t, by building relationships and making people feel at home. What special thing do you do to provide great customer service? I make people laugh. If I make you laugh, you’re more likely to like me. If you like me, you’re more likely to rent from me. When you move in, we’ll laugh some more. When you have a

problem, I’ll do whatever I can to fix it, then I’ll make you laugh again. This is especially useful because it’s hard to yell while you’re laughing. You recently earned a CAM, as well as a counseling degree. Why were these important to you, and how do they help you on the job? My degree was important to me mainly because I had always been told I had to have one. I never intended to make a career out of leasing apartments. I always wanted to be a counselor, but I found something I was good at with opportunities for advancement. And I still do plenty of counseling from the leasing desk. Getting my CAM was something I wanted for a long time, but I wanted to finish school first. It has helped me advance with my company, and I learned so much. It was definitely worth the fourhour test! What’s the best piece of advice you can offer someone new to the business? Learn how to juggle – quickly! Who are your mentors? I have so many! I have worked for Milestone for almost seven years now, and I have met so many wonderful people who have taken time to teach me. Each manager I have had has been


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a mentor to me. Beth Van Winkle, Jennifer Walker, Kyle Brown and Carol Cline of our corporate office are all mentors to me, as well as everyone else at Milestone whom I couldn’t name because there are just too many of them! What’s next for you? Regional manager?! Ha ... Honestly, for now I am OK where I am. I just got promoted to manager, and I still have a lot to learn. As for a long-term goal, I am definitely aiming for corporate. 10. Anything else you’d like to share? I would like to say that I am so thankful to be a part of the Milestone team! The emphasis on customer service and high standard of ethics are two of the main reasons I have stayed with them for so long. I enjoy working for a company that cares more

about doing the right thing than making the most money. Thank you for the many opportunities you have given me and the love you have always shown me. Milestone rocks!

LATASHA FERGUSON Manager of the Year, 1-150 units, Coventry Park, Milestone Management A 10-year industry veteran, LaTasha Ferguson has boosted occupancy and reduced turnover by almost 10 percentage points each since being promoted to the property manager position a year and a half ago. She is also a second-generation property manager and holds a Texas Real Estate License.

“This manager makes me look good,” says her supervisor, Deborah Holcombe. How did it feel to hear your name called as the winner? I was so shocked and very honored. I cheered all the way to the stage. How did you get started in the apartment business? I was looking for a place to live and went to a property for a tour. The leasing professional (whom I’m still good friends with) who showed me the apartment was so attentive and fun. I thought, well I could do this. I want to have fun at work. I was currently working in retail and wanted to change careers. She told me they had an opening at her property. I applied for the job and was so excited to start.

“… the reward is knowing that you were able to be all those

things for someone who might have thought you didn’t even care, but you surprised them. Or maybe they don’t have anyone else that will just listen to them. We have the opportunity to serve our customers in ways that other industries can’t, by building relationships and making people feel at home.”

– Theresa Juroska ABODE

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“I love doing something fresh every day. You get to

meet new people from everywhere and make them happy and comfortable. I love that we get to participate in different activities within the industry. I love that there is always something to learn so it never gets boring.” – LaTasha Ferguson

You are the second generation in your family to work in property management. How do you think that helps you? I like that I always have someone to coach me, listen to me when needed and we love attending HAA events together. Also, it doesn’t hurt to have friendly competition. It keeps you on your toes.

What do you love about it? What got you hooked? I love doing something fresh every day. You get to meet new people from everywhere and make them happy and comfortable. I love that we get to participate in different activities within the industry. I love that there is always something to learn so it never gets boring.

What challenges you about the job? What do you find rewarding? I find it rewarding that you are recognized by your abilities and hard work.

What special thing do you do to provide great customer service? I always try to put myself in someone else’s shoes and think about how I would want to be treated.

How do you motivate the people you supervise? I give them praise when they deserve and sometimes least expect it. I make sure that they know how much they are appreciated and that I’m here for coaching and training, and that everyone has something that they are good at.

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What’s the best piece of advice you can offer someone new to the business? Have fun with it and learn as much as possible. It will not always be the best day, but it’s never boring. Who are your mentors? I think mentors change as you change. Right now my mentors would be my husband, my parents and my supervisor. Each of them gives me different wisdom and direction. What’s next for you? More. I am excited about enrolling in educational classes and taking on a bigger property.

BRANDON COLEMAN,

NALP, CAM, CPO Manager of the Year, 151-349 units, Hollyview Apartments, Central Management Inc. An eight-year industry veteran, Brandon Coleman is an active volunteer for HAA, serving as an instructor, a member of the Better Government Fund and HAA Next Committee, as well as the 2014 Leadership Lyceum. His property was the first in its neighborhood to become Blue Star-certified, and the community maintains an impressive 71 percent resident retention rate, as well as an outstanding 82 percent approval rating on Apartment Ratings.com. How did it feel to hear your name called as the winner? It’s hard to explain, I was excited but

sad at that same moment because some of the other nominees were my friends. It was a heavy burden off my shoulders for it to be over – I think Honors became a regular conversation with a lot of us. It’s very humbling to know I won with such great people nominated with me. Even though it was an individual award, the credit goes to my management company, owner and especially staff and vendors for all their support. How did you get started in the apartment business? My mother has been in this industry more than 20 years. My first job as a teenager was a porter position at her property. It’s a smaller property, so the porter is a housekeeper too. When I got out of the Navy and decided to come back home, she offered me a position at her property again, this time inside the office. What do you love about it? What got you hooked? Every day is so different. You never know what can happen, good or bad, at any given moment, 24/7. We deal with people and their homes – it’s such a major part of their lives. The thrill of “What unknown challenge will I face and overcome today?” has me hooked. After taking the Leadership Lyceum class, I love our association and industry much, much more. What challenges you about the job? What do you find rewarding? Being 31 running a multi-million dollar asset smoothly and helping my staff grow professionally is challenging daily


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EMILIO GARCIA Interviewed by

CODY MILLER, HAA Intern

Residents compliment the way Leasing Consultant of the Year Emilio Garcia addresses their needs and introduces them to their neighbors. With a closing ratio of 45 percent and an NALP designation in progress, he is a rising star in his company, which recognized him as its top leasing professional last year. At the end of his first month at the leasing desk, he closed 26 new leases, and he closed a total of 240 new leases in his first year. How did it feel when they called your name? What does this award mean to your career? For starters I was nervous, especially when everyone at my table was staring at me. I got super red. Honestly, I was very shocked and amazed at what I accomplished. I just felt very blessed that my hard work paid off. This means so much to me in my career. Starting in the industry I was clueless about all this – never were my intentions to win an award. The HAA award means so much to me. It feels like a new start and that I have potential to reach any task and succeed and reach to the top. How long have you been in your current position? In the industry? I have been a leasing professional for two years and started the industry in those two years. What do you enjoy most about your job? The things I love most about my job are helping people find a new home, customer service, to satisfy any task and make them happy. What advice can you offer to someone new to help him or her be successful? My advice for anyone starting in the industry would be to learn the most you can and push yourself to any task. Don’t get comfortable. We are the eyes of the property. How do you see this award impacting your career? The award has impacted me very much. I started in the industry two years ago, and for me to win an award from HAA is huge. Not only have I been able to achieve this awesome award, but it shows that anyone with or without experience is able to do anything.

and is very rewarding. To have one official title but play so many different roles throughout the day is very fulfilling. Teaching classes and helping out on committees is fulfilling as well. You are very active with HAA and have earned several designations. Why are these things important to you, and how do your involvement and education help you on the job? Education is very important. I was in the industry five years before I took my first course. After that I was hooked! The content in the classes, credentials and the people you meet are crucial for your professional development. Some things are things you already know and do every day, but you don’t know the terminology or why you’re actually doing these things. I was a leasing agent when I first got involved with HAA. Now I’m a property manager because of these great designation classes and wonderful, inspiring people I’ve encountered. Being active with HAA is very important to me. It’s my way of giving back to this great association that has helped and supported me so much. Thank you all! What special thing do you do to provide great customer service? Genuinely caring I believe is the single most important thing you can do. You will

know in a matter of seconds if a person really cares about your wants and needs or your issues. That’s at work, vacationing or even your everyday life. How do you motivate the people you supervise? There are different ways, but making your staff realize they’re a huge part of the asset’s success or failure helps out tremendously. We plan out goals and benchmarks, and we actively work toward them. When I won, I thanked each one and let them know we won. We’re a family here – they motivate me as much as I motivate them, honestly. What’s the best piece of advice you can offer someone new to the business? Make goals, get involved, get educated and stay plugged in. Those four simple things have accelerated my career so much, so very fast. There are countless people in our association here to help you move forward with any of these things, including myself. Who are your mentors? There are so many – my mother, Nedra Rosemon, and my family, Victor Vacek, Robert Lopes, Robert Barton, Emily Hilton and the Next Committee. That committee as a whole has grown so much these last two years. Plus industry peers, my

“… making your staff realize they’re

a huge part of the asset’s success or failure helps out tremendously. We plan out goals and benchmarks, and we actively work toward them. When I won, I thanked each one and let them know we won. We’re a family here – they motivate me as much as I motivate them, honestly.” – Brandon Coleman ABODE

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2014 HONORS

“I have been fortunate in property management to

always have strong teams who work together to achieve our goals. Strong people with a good work ethic who share great ideas keep me on my toes, and I wouldn’t want it any other way.” – Susan Byus current and previous supervisors and anyone who has had encouraging words for me.

What’s next for you? I plan on taking CAPS in November. I’m looking into HVAC and electrical courses to become a better-rounded manager and supervisor down the line. I would like to take TAA’s Leadership Lyceum class and try to become an advisory director, then eventually sit of the board of directors.

SUSAN BYUS, CAM

Manager of the Year, 350 or more units, Providence Uptown (now with Avana Six Pines), Greystar A 15-year industry veteran, Susan Byus steered Providence Uptown through a complete renovation of all units in the past two years. Under her leadership, economic occupancy in 2013 topped budgeted projections by more than 10 percent, and the property was named the company’s property of the year. A CAM designate since 2001, she also recently completed Greystar’s Rising Star Education Program for future regional property managers. How did it feel to hear your name called as the winner? Amazing. I was happy and proud to be recognized by my peers for the work I do.

How did you get started in the apartment business? I was searching for a career change. In my previous career I was a dean of admissions/Director of admissions of

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junior colleges and technical colleges. I wanted a new challenge, and I was given the opportunity to join this industry by Gary Penzell. I have never looked back. What do you love about it? What got you hooked? What I love and got me hooked is the fact that every day is different than the day before and the work requires a tremendous amount of multi-tasking to be successful, I think multi-tasking is how our brains thrive. What challenges you about the job? What do you find rewarding? The main challenge is keeping all of the moving pieces going in the right direction. The reward is overcoming the challenges, making a difference, improving the community, increasing the value of the asset and residents who are proud to call where they live “home.” A complete property renovation like the one you’ve just completed is a huge undertaking. How did you balance everyday management and resident relations with the ongoing construction? Renovations are not as easy as they look, ask any manager involved in one! You are creating turnover to reposition the property while at the same time performing a lease-up. My community was large, with 420 units. Maintaining a schedule that works is critical to ensure that move-outs, construction time and move-ins are always in sync. A large renovation is like property management on steroids – everything is amplified. Interior and exterior reconstruction adds a whole new dimen-

sion to what we do, increased prospect traffic, marketing, additional maintenance issues/emergencies, noise levels, amenity inconvenience, resident concerns and issues, scheduling and timing. Resident interaction increases in the office and on the phone – a lot of people are uncomfortable with change, and they know change is coming. To handle these elements of a renovation, it is critical to train your team members in the office and maintenance to have compassion, patience and remain calm when assisting the residents. Build your team members to be positive and enthusiastic and to appreciate the upgrades to the property. Their attitude will be contagious, which will help sell the improvements and increased rents. Invite residents to tour the new model to get them excited about the improvements. Manage the lease expirations 60, 90, 120 or more days out to make renovations a success while giving residents time to adjust to the changes. What special thing do you do to provide great customer service? We live in a social media age, and customer service is a key component of what we do. A few basics I always try to follow: Remember with the resident it is always personal, since our community is their home. Treat people the way you want to be treated. Always say “thank you” when a resident brings their rent payment to the office and ask if they need anything. When I am walking the property, I always smile and say “hi” or wave. Show genuine concern and compassion when a resident has a concern or issue. Ask what they want, need and expect, and discuss what options you


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THERESA HAYES Interviewed by

CODY MILLER, HAA Intern

HAA’s Administrative Support of the Year honoreee Theresa Hayes assists with the operational oversight of a portfolio of 4,000 units, handling resident concerns, processing invoices and preparing financial reports, as well as training new hires and assisting with property takeovers. She worked her way up the ladder, from housekeeping to managing a tax-credit property to the corporate office. She earned her CAM designation in 2005 and ably fills in for property managers in a pinch. How did it feel when they called your name? What does this award mean to your career? I was very shocked and very honored to be the recipient of such a distinguished award. It validates that all the time and effort I have put into my career is truly paying off. How long have you been in your current position? In the industry? I have been in my current position with Westdale for five and a half years. I have been in the industry for almost 14 years. What do you enjoy most about your job? I enjoy working with the great group of people we have on our teams. Barby Lake, our regional vice president/director, and Nicole NAME, our regional director, have really taught me a lot, and I am always trying to soak up as much knowledge as I can from them. They truly are great leaders to have. What advice can you offer to someone new to help him or her be successful? I always try to live by the motto “the power to succeed or fail is yours, and no one can take that away” – so if you work hard and do your very best, you can achieve any goal, no matter what those goals may be. You’ve just got to put your mind to it. How do you see this award impacting your career? I believe that receiving this award shows that I am not afraid of hard work or new challenges and reflects well on my company, Westdale.

are able to offer to come to a mutual resolution. Have the office be a happy place. Last but not least, remember – your residents have a choice, and they chose to live at your community. How do you motivate the people you supervise? I have been fortunate in property management to always have strong teams who work together to achieve our goals. Strong people with a good work ethic who share great ideas keep me on my toes, and I wouldn’t want it any other way. I empower my team to be engaged by laying out the goals and objectives with each person having his or her role, responsibility and accountability in the plan. Each team member’s participation and their important role to the whole is the basis for the success of the team. I lead by example and work to keep everyone focused on the big picture and headed in the right direction. What’s the best piece of advice you can offer someone new to the business? Take advantage of all the education available through your own management company and HAA. HAA is also a great place to receive designations that are recognized industry-wide. Attend HAA events and network among your peers. There is the potential to be anything they want to be – the list is endless, and who knows where their passion will take them. I found what I love doing along the way, which is special projects. I am fortunate that Greystar appreciates what I do by providing me opportunities to lead special projects, and with the success of these properties, I am able to contribute my part to the Greystar team. Who are your mentors? Gary Penzell recruited me to property management, giving me knowledge in the industry I still use today. Mark Kent promoted me to supervisor and expanded my knowledge to a higher level. Kelley Rightmire Suess is a mentor by the very definition of the word – “someone who guides another to greater success.” Kelley has been a wealth of knowledge, experience and support, inspiring me and all of her managers to be the best they can be, which is reflected in the success of her entire team.

When I first began my career at Greystar, I was inspired by the leaders of the company, Stacy Hunt, Debbie Webre, Jackie Rhone and Joe Perez. They are my role models. Sheri Harrison and Debbie Sulzer are two leaders in our industry I also admire and respect. What’s next for you? Currently I am working on another renovation, and I am always open and excited for the next adventure life has in store for me. Anything else you want to share? The stories we all have range from crazy to outrageous, and if we all wrote books no one but someone in the industry would believe them. I think something that is important is to always find the humor if you can and laugh. We all work too hard to not enjoy what we do.

DEBBIE DEROCHE Portfolio Supervisor of the Year, Milestone Management In addition to overseeing a combined portfolio of more than 4,500 units, this supervisor serves on HAA’s Resident Relations and Career and Community Development committees. She has an impressive 26-year tenure with her company, and her properties managed average physical and economic occupancy above 90 percent last year. Her supervisor, Beth Van Winkle, says that her “financial performance in 2013 was stellar.” DeRoche also holds the CPM designation from IREM, where she serves as a vice president. How did it feel to hear your name called as the winner? Shocked and proud! I had been nominated several years in a row, and so I was quite aware of the number of really qualified supervisors that are nominated every year. I am always happy to make Milestone proud. They are an awesome company to work for. How did you get started in the apartment business? See MANAGERS, Page 66 ABODE

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2014 HONORS

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MACK ARMSTRONG Interviewed by

CODY MILLER, HAA Intern

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ne co-worker says this honoree is “always striving to make our office and teams better, and takes a personal interest in people and listens to them regarding their goals.” A past president of HAA, Mack Armstrong has almost 20 years in the industry and is responsible for overseeing more than a thousand employees and property operations across more than a hundred properties, totaling more than 30,000 units. His portfolio achieved an average occupancy of 95 percent last year, the highest for any market in the company’s portfolio nationwide, as well as producing an outstanding positive variance of 34.1 percent. How did it feel when they called your name? What does this award mean to your career? I was as shocked as likely everyone in the room. Winning the award was a very humbling experience for me, especially with all the Greystar team members around me that truly drive our successes. There were some kind words said about my success as HAA president, but again it was more due to the hard work of others, including HAA staff members who are the best at what they do, and many others that drove the strategic initiatives forward.

“First, find a mentor or mentors, and

then communicate with them and observe them. Second, find a company that you can work and grow with – not a particular person, but a company that will sustain you and your goals. Lastly, during your career be sure to help others achieve what they are seeking, and you will do the same.”

How long have you been in your current position? In the industry? I have been managing director of the Houston Greystar office for four years and in the industry for 20 years.

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A past president of HAA, Mack Armstrong, Greystar, is HAA’s 2014 Owner/Management Executive of the Year.


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What do you enjoy most about your job? It is absolutely the great people I get to work with, which sounds clichéd, but I honestly have fun working with the energetic and talented people at Greystar. The proper way to frame it is that we work hard, but we laugh hard, too. That type of environment, with people whom you have developed friendships with and care about, is what drives me and others each day. What advice can you offer to someone new to help him or her be successful? First, find a mentor or mentors, and then communicate with them and observe them. Second, find a company that you can work and grow with – not a particular person, but a company that will sustain you and your goals. Lastly, during your career be sure to help others achieve what they are seeking, and you will do the same. How do you see this award impacting your career? I think it is finally time to give Hollywood a shot. It’s been calling my name for a while now, and I think I’m finally ready. Well, maybe not. Actually this award only substantiates that I have been surrounded by some really good people who make me look good. What role has HAA played in your career? HAA has allowed me to grow in numerous ways. First, from a professional standpoint it keeps me ahead of the curve on issues facing our industry, including regulatory, legislative and political issues. Second, it has allowed me to recognize the fact that vendors in HAA are committed to my industry, and this platform allows me to be better positioned to strengthen and form new partnerships with them. Lastly, it has simply allowed me to form lasting friendships with people who are fun and interesting to be around.

We mean

Business Your Budget Buddy Looking for a member company to help save time and money? Check out HAA’s new Buyer’s Guide online to use our Request For Information tool. Try it now! www.haabuyersguide.com ABODE

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2014 HONORS

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JOHN BORIACK Interviewed by

CODY MILLER, HAA Intern

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ominated by his peers, John Boriack has worked diligently to turn distressed properties in tough neighborhoods into thriving communities that offer after-school and summer lunch programs. He holds the CAM and IROP designations and is EPA-certified to perform remodeling and rehab projects. He also volunteers as the maintenance director for an organization dedicated to fighting and raising awareness for human trafficking. How did it feel when they called your name? What does this award mean to your career? I was so excited! The rest of my team and my wife were cheering at the table, and it felt surreal. This is a major stepping stone in my career, and I can’t wait to see what opportunities this opens up in the future! I am very proud of that trophy!

How long have you been in your current position? In the industry? I started owning/managing single-family rentals seven years ago, and have been owning/operating multifamily properties since 2009. I knew absolutely nothing about business or real estate seven years ago, and I owe everything to my incredible parents, Lifestyles Unlimited, my many mentors in the industry and the incredible team we have at the properties. This award is a testament to all of them!

What do you enjoy most about your job? I enjoy the variety of duties and the ability to help so many other people. No day is the same, and new tasks requiring new solutions come up all the time. In a typical day, I am conducting an interview, running payroll, preparing financial reports, check-

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ing up on make-readies, negotiating with vendors, gathering construction bids, networking with other owners, and the list goes on. The most rewarding part of my job is providing the ideal place for a resident to live, and then creating a winning team environment for my staff that allows people to grow and feel like they are part of a family. What advice can you offer to someone new to help him or her be successful? Focus on building a team, both on your payroll and off. What I mean is that you are very limited in what you can accomplish by yourself. Growth and success requires a network of people. Get motivated, hardworking, go-getter people in key positions on your management team. Then also work on finding wise, experienced, successful people that can be your support network of mentors and advisers who are also some of your best friends. How do you see this award impacting your career? This humbling accomplishment will push our organization forward with motivation and confidence. It’s ironic that the name of the award is the “Independent” Owner Award, because I am anything but independent. I owe everything to the staff and mentors that I lean so much on. It’s been so exciting to see our organization grow so quickly these last few years, and I can’t wait to see what the Lord has in store for us in the future!

HAA’s 2014 Independent Owner of the Year, John Boriack, Veritas Equity Management , has worked diligently to turn distressed properties in tough neighborhoods into thriving communities


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2014 HONORS

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LAURA LESTUS Interviewed by

CODY MILLER, HAA Intern

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aura Lestus, The Liberty Group, is a longtime, steadfast volunteer for HAA, serving on the Resident Relations and Community Relations committees, and as an Ambassador co-chair, to name just a few. A CAS designate since 2009, she also serves on the HAA Product Service Council and says, “It is our responsibility to share our experience and mentor new supplier members in order to continue to grow our association year over year.” How did it feel when they called your name? What does this award mean to your career? I was blown away. I don’t know another way to say it. I am so honored to even be considered for such an award. As for my career, I have received the affirmation that investing in others with everything that I have comes back tenfold. How long have you been in your current position? In the industry? I found my home at The Liberty Group in 2008 and have watched our company and industry grow exponentially. The growth the multifamily industry has experienced has been amazing, and I am blessed to be a part of this family. Starting as a parttime leasing agent in 1998, I never expected that I would find my dream career helping others discover their career in our industry.

“I am able to spend time with people

I love six-plus days a week, and I have built relationships with people that I would never been able to unless I was active in HAA. The love and support I receive personally and professionally cannot be measured.”

What do you enjoy most about your job? What don’t I enjoy? I am able to spend time with people I love six-plus days a week, and I have built relationships with people

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A steadfast volunteer for HAA, Laura Lestus, The Liberty Group, is HAA’s 2014 Supplier of the Year.


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that I would never been able to unless I was active in HAA. The love and support I receive personally and professionally cannot be measured. It’s kind of a no-brainer. I basically have the platform to do all of the community work and volunteering my heart desires. I am only an extension of my company president, Ken Bohan, who understands that with giving we will always get back what has been given to us. What advice can you offer to someone new to help him or her be successful? Don’t give up. We are not all like Izzy Garza, Mark Park, Kristen McLaughlin, Jacob Kunath, James Gregory and Dean O’Kelley, to name a few, who command attention when they walk In the room. You can still make as large of an impact to your success in our industry, even if your strength is not public speaking. Be present, participate, do what you say you are going to do and care about the success of others as much as yourself and you will thrive.

How do you see this award impacting your career? I am extremely honored to receive the Supplier of the Year award. Yes, my name is on the award, but a whole company has earned the award, my local team specifically. It is a team effort. If I didn’t have the support of The Liberty Group and my powerhouse team – Dean, Fernando, Kristi, Areli, Krista, Mercedes, Yuvia, Kristina and Angie – I would not be able to volunteer like I do. My whole team won, and we are ready to take it to the next level for our clients and HAA.

“Laura has a passion for our industry.

She is a true professional with character, grace and integrity. Laura is a face for HAA. She attends nearly every event, often greeting us as we enter. She is a role model for new vendors joining our industry. When you speak to Laura, she always makes you feel like you’re the most important person in the room.” – Kelley Suess, Greystar

“We could not be more proud of Laura for being recognized as the Supplier of the Year. Laura is one of those unusual people who lives life striving to make a difference, and she does. From volunteering in the community, exceeding her customers’ expectations and contributing her many talents to the multifamily industry to serving as an advocate for parents with teens suffering from alcohol/drug addiction and sharing that effervescent smile of hers, she shakes the world in her own gentle way.” – Ken Bohan, The Liberty Group

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ON SITE WITH ABODE “On Site with ABODE” is a feature that highlights a randomly selected member property each month. This month, ABODE recognizes seven of the 2014 Honors Award property winners. In the coming months, “On Site with ABODE” will give you a closer look at the remaining winning properties, so stay tuned.

Cornerstone

Cornerstone Award Property: Gables Tanglewood Owner/Management: Gables Residential Location: 5740 San Felipe, between Bering and Chimney Rock, north of the Galleria and just a few blocks west of West Loop 610 Units: 327 Built: 2013 Web: www.gables.com/tanglewood Interesting features: This luxury community provides eco-friendly apartment homes that combine reusable materials with technology, from bamboo flooring and glass mosaic backsplashes to USB outlets and built-in iPod docking stations. Amenities include a dog park with dog washing stations and a rooftop infinity-edge pool with panoramic views of the city, as well as a full outdoor kitchen and onsite retail. Another feature is the Sky Lounge, a flexible space available 24/7 that offers a coffee bar, conference room, and demonstration kitchen, plus the Media Pod, a multimedia chair designed to provide an immersive experience while gaming, watching TV or movies, and listening to music. –Photo provided by Gables Tanglewood

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Out of the Box

Out of the Box Award Property: Biscayne at City View Owner/Management: Villa Serena Communities Location: 17030 & 17050 Imperial Valley Drive in the Greenspoint area, near Beltway 8 and I-45 N Units: 560 Built: 1977 Web: www.villaserenacommunities.com/biscayneat-cityview Interesting features: Located in a challenging neighborhood, this community has undergone a dramatic transformation, managing to reduce criminal activity by 80 percent in just one year through extensive repairs and enhanced service. A smiling officer greets residents with popcorn and checks in visitors at the entranc 24 hours a day, and maintenance regularly “greases” the fences to hinder intruders attempting to climb over. New resident activities are building a sense of community, and the property is especially proud of its after-school program, which provides help with homework and character development, plus a healthy snack. –Photos provided by Biscayne at CityView

Out of the Box Out of the Box Award Property: Reserve at Garden Oaks Owner/Management: Greystar Location: 3405 N. Shepherd Drive at 34th Street, just north of North Loop 610 Units: 166 Built: 1972 Web: www.reserveatgardenoaks.com Interesting features: Originally constructed in 1972, this property sat vacant for five years after its certificates of occupancy were revoked. Aided by an innovative tax abatement incentive, the current operator took over, took the buildings down to the studs and completely refurbished the property with new wiring, plumbing, A/C, windows and everything else. The newly revitalized community opened its doors in 2012 and stabilized to 95 percent occupancy in only six months, all the while greatly improving its submarket. –Photo provided by Reserve at Garden Oaks


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ON SITE WITH ABODE

Affordable/ Tax Credit

Affordable/Tax Credit Property: Park at Humble Owner/Management: Orion Real Estate Services Location: 9390 FM 1960 in Humble, just west of US 59 N and Deerbrook Mall Units: 216 Built: 2005 Web: www.parkathumble.com Interesting features: This community, a mix of one-, two- and three-bedroom townhomes, provides supportive services to its residents, including tutoring, swimming lessons, career coaching, bingo nights, field trips to the rodeo and more. With its 24-hour emergency maintenance and professional management team, the property received a 2013 Top Rated Property Award from ApartmentRatings.com and achieved a boost of almost 15 percent in economic occupancy and a 33 percent boost in its annual average renewal ratio in the past year. –Photo provided by Park at Humble

New Development Affordable/Tax Credit

New Development, Affordable/Tax Credit Property: New Hope Housing at 4415 Perry Owner/Management: New Hope Housing Inc. Location: 4415 Perry St. off Cullen Blvd., just south of the University of Houston, north of South Loop 610 and east of Hwy. 288 Units: 160 Built: 2012 Web: www.newhopehousing.com/4415perry/about.html Interesting features: This community revitalized an abandoned lot into a high-quality, LEED-certified, affordable apartment property designed to serve low-income people and combat homelessness. The community, which comprises 160 efficiency apartments, leased up in seven months and maintains an average occupancy rate of 94 percent. Rental rates cover utilities, cable TV and fully furnished units equipped with a microwave and refrigerator, as well as public spaces such as a library, community kitchen and laundry facilities. The property also collaborates with social service agencies to assist residents in on-site offices that allow residents to easily access the tools and training they need to become self-sufficient. –Photo provided by New Hope Housing

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New Development

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Garden

New Development, Garden Property: The Woodlands Lodge Owner/Management: Francis Property Management Location: 2500 S. Millbend Drive in The Woodlands, a few blocks west of I-45 N and south of The Woodlands Waterway Units: 300 Built: 2012 Web: www.thewoodlandslodge.com Interesting features: Nestled amid forested hike-and-bike trails, yet just minutes from nearby freeways and shopping, dining and entertainment options, this property focuses on customer service and resident relationships. Amenities include monthly resident brunches and cooking classes, free personal fitness training, mountain bikes available to borrow and more. The community uses social media extensively and piloted using an electronic event board for resident communications within the company, as well as a resident fitness club, which boasts an average attendance of more than 100 people. –Photo provided by The Woodlands Lodge

Mid-rise New Development, Mid-rise Property: Hanover Rice Village Owner/Management: The Hanover Company Location: 2455 Dunstan, one block west of Kirby just west of Rice University and the Texas Medical Center Units: 379 Built: 2013 Web: www.hanoverricevillage.com Interesting features: In addition to 23,000 square feet of on-site retail, this LEED-certified property offers close proximity to Rice Village, a top shopping, dining and entertainment destination, as well as a smoke-free environment and plenty of top-notch amenities. Perks include discounts for local merchants and monthly resident events such as wine tastings, an Academy Awards viewing party and “Yappy Hour” for pet owners. The paper-free community features a completely electronic leasing process as well as Energy Star appliances, performance windows, water conservation measures and on-site recycling, as well as 24-hour service response for maintenance requests. –Photos provided by Hanover Rice Village


WelMat Aug14 pg 62,63_Layout 1 7/14/14 12:37 PM Page 1

WELCOME MAT

We’re

here

for you!

SUPPLIER MEMBERS Building Capital Mortgage: Real Estate Financial Services Kevin McClenahan 1095 Evergreen Circle Spring, TX 77380-3646 281-210-0012 Financing Mortgages C&D Multi-Services Linda Reyes 7111 Harwin Drive #255A Houston, TX 77036-2131 281-772-0696 Locators Real Estate Classic Same Day Blinds Reed Way 2801 Brasher Lane Bedford, TX 76021-5285 800-961-9867 Blinds Window Shades Referred by Sharon Robinson

Keep the Houston Apartment Foundation Dinerstein Reed Prokop Education Center in mind when your company is in need of a facility for your next meeting or employee training. The center is available for rental to members and is the perfect venue for budget meetings, planning sessions and more. Fees range from $250 to $500 (AV fees additional). For details, contact Lana at 713-595-0306, lshiller@haaonline.org or visit us online at www.haaonline.org.

GameTime by Total Recreation Products Kelly O’Conner 17802 Grant Road Cypress, TX 77429-7116 281-351-2402 Playground Equipment Furniture Outdoor HPS HIG Protection Security Inc. Edgar Villegas 6112 Bellaire Blvd. #D Houston, TX 77081-4913 713-541-0362 Security Guard/Patrol Service Hold Fast Industries Will Warden 5959 Richmond #300 Houston, TX 77057-6325 713-588-4653 Energy Compliance

Insurance Technology Julie Black 20405 State Hwy. 249 #300 Houston, TX 77070-2620 281-774-4000 Computer Networking WiFi Wireless Services Referred by Debbie Andreozzi Independent Texas Recyclers Ashley Acord 6810 Irvington Blvd. Houston, TX 77022 832-215-9531 Recycling Services Trash Hauling

Pro Eye Solutions Michael L. Haile 16402 Craighurst Drive Houston, TX 77059-6516 281-606-5724 Security Control Equip. & Systems Referred by Tina Cavaco SLB Construction Sonia L. Barrera 5848 Kiam St. Houston, TX 77007-1012 Sonia L. Barrera 832-289-6977 Referred by Kurt Gilpin

Enviromax Services Inc. John Kent 8807 Emmott Houston, TX 77040-3532 713-466-7555 Air Duct Cleaning Dryer Vent Cleaning Referred by Steve Polly

Ticon Texas Construction Services Trey Murphy 2335 Wirtcrest Lane #B Houston, TX 77055-1346 281-932-8521 General Contractors Remodeling & Repair-Building Contractors

Obsta Plumbing Paul Obsta 403 Grand Parkway #F #306 Katy, TX 77494-3801 713-253-4810 Plumbing Contractors

Tipton Company Ty Tipton 22820 I-45 N #9A Spring, TX 77373-8246 713-225-1086 Maintenance Supplies

Preferred Electric Tyrone Tyler 3730 Bent Springs Lane Katy, TX 77449-8142 281-642-2842 Electric Contractors Lighting Contractors Referred by Tony Whitaker

Triton Renovation Inc. Chase Ward 3210 N. Frazier Conroe, TX 77303-1422 281-288-0078 General Contractors Fire/Water Damage Restoration

Pretzels Pleaze LLC George Roman 411 W. Main St. #A Tomball, TX 77375-5533 832-303-7009 Advertising Specialists Marketing Products Promotional Products Caterers

Zippy Shell of West Houston Harry James Briers 2425 West Loop South #200 Houston, TX 77027-4208 713-747-0505 Referred by Christine Doggett

All supplier members listed online at www.haabuyers guide.com!

Did you know that when you join HAA, you are also a member of the Texas and national apartment associations? As a member of HAA, your membership works for our industry at a local, state and national level. Get involved, support your industry and make your membership work for you and your business. Call 713-595-0300 or visit www.haaonline.org for details.

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Introducing

JUNE

new members

OWNER MEMBERS JJNR LLC Joaquin Andujo 1860 Bending Stream Drive League City, TX 77573-3698 281-382-9273 Cameo Place Apartments Referred by Christine Hebert KVA Investment LLC Kim Thanh H. Vu P.O. Box 722474 Houston, TX 77272-2474 832-794-6842 Bristol Court Apartments Renwick Apartments Willows on Harwin Apartments Maxus Properties Julie Hart 1595 S. Old Orchard #1901 Lewisville, TX 75067 972-434-7005 The Reserve at Tranquility Lake Apartments Salim Nuriddin 7901 Findlay St. #2 Houston, TX 77017-1569 832-506-1022 Salim Nuriddin Properties Sweet Cicely LLC Les D. Monson P.O. Box 890465 Houston, TX 77289-0465 281-984-7931 Largo Apartments Referred by Lifestyles Unlimited Warm Group Property Management Amy Freshwater 6700 Woodlands Pkwy. #230-153 Spring, TX 77382-2575 281-624-5720 Referred by Steve Davis Wharton Sweetwater Housing Corp. LeLa Horelica 200 McElroy Ave. #8 Wharton, TX 77488-2847 979-532-2001 Sweetwater Apartments

Welcome to HAA! See Pages 20 & 21 or www.haaonline.org for listings of our upcoming networking and educational events.

NEED FORMS or CLICKS? Don’t wait until the last minute! Contact HAA Form Sales at 713-595-0317 or forms@haaonline.org.

Did you know? Any individual employed by an HAA member company can log in to www.haaonline.org for access to event registration and members-only content. To request your individual ID and password, please email webreg@haaonline.org and list your full name and company. You will receive an email reply with your personalized information within 24 hours (during normal business hours). ABODE

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GO-GETTERS

Making Connections Our Go-Getter of the Year shares her thoughts on helping the association grow.

I

n July, ABODE asked Nancy Gilman, CAM, Francis Property Management, our 2014 Go-Getter of the Year, why she recruits new members for the association and how it helps her career and the industry as a whole.

and the chili cook-off to benefit the American Red Cross. I’m happy to be a part of those events, which I’m able to participate in also because our leaders at Francis Property Management, Debbie Sulzer and John Francis, believe in supporting the apartment association in every way.

When did you get started in the industry? How long have you been recruiting? So long in the business it’s embarrassing – let’s just say over 30 years! J How has the industry changed in that time? Has that changed how you go about recruiting new members? Wow, so much has changed in the way we do business. Everything moves so much faster now. Instead of working on a credit application for days, we now have a credit application answer in seconds. Social media has changed how everyone does business in working to stay in the front of the consumer and to be relevant. In recruiting though, people still need to have that connection, so just talking and explaining the benefits has stayed the same for me. How has being involved and volunteering as a Go-Getter impacted your day-to-day work and your career? I meet more people and stay connected in more ways. I’m particularly happy to be able to see people whom I’ve worked with in the past that otherwise I wouldn’t see and stay in touch with. You’ve said that recruiting is a win-win when you find a new vendor that fills a need and is able to grow his or her business. Tell us more about that experience.

Social media has changed how everyone does business in working to stay in the front of the consumer and to be relevant. In recruiting though, people still need to have that connection. Basically it comes down to feeling good about helping someone. And I know I’m not alone in that way, either, when working with anyone involved at HAA. I feel I’m surrounded by likeminded people because the HAA members, staff and vendors have such big hearts. It still impacts me personally to see how much HAA and the HAA members give every year back to the community through the ACES Angels, the food drive, the school supplies drive, the PTSD fundraiser

You and your team work hard to shepherd your new members into HAA. How do you explain to them the benefits of not only joining but getting involved? With the technology we have, people could stay in their offices and not get out and meet anyone new. But to really grow in big numbers and to reach some of the higher-up decision makers, the chances increase by being out at events and getting that introduction they would not have if they choose not to join and participate. I say it’s like anything else – you get out of it what you put into it. What advice would you give new Go-Getters? Think about all those cold callers walking in your office! They are out there driving around, spending time and gas in the heat and may or may not actually get any new customers. It’s so much more time-effective and cost-efficient to be able to talk to 10, 20 or more in one room when attending any of the membership drive functions – and beyond those to include so many opportunities with lunches, mixers, sports events, charity events, educational classes or trade shows if they choose to. It goes on and on. Congratulations, Nancy, and thanks again for everything you do for HAA!

Membership marches on! Join us as we grow the HAA network. Membership Homecoming Luncheon @ HAA Wednesday, September 17, 11:30 a.m. to 1:30 p.m. Sponsored by Craven Carpet Although these events are a great way to introduce your new members to the HAA network, you can recruit anytime. Be sure to RSVP to Lisa at lbutler@haaonline.org at least 24 hours in advance for these events, as we need to have an accurate count for restaurant seating and meals.

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The Go-Getters are the backbone of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. For details, contact Lisa at 713-595-0322 or lbutler@haaonline.org.


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The Houston Apartment Association is coming to your neighborbood!

Outreach

Ne t w o r k

n o i t a c u d E

h t g Num in n ber tS re s

HAA is reaching out to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact our strategic growth coordinator, Lauren Owens, at lowens@haaonline.org to sign up for these FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Would you like to host an event in your area? We are looking for member properties to host these gatherings all across the HAA service area. Contact Lauren at lowens@haaonline.org for more information.

Next up, in August: Pasadena What topics do you want to discuss? Let us know at lowens@haaonline.org. Watch for more info on the next Area Council Meeting at www.haaonline.org.

Register for these events online at www.haaonline.org or contact Lauren at lowens@haaonline.org. Free and open to all community managers/ supervisors in your area.

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2014 HONORS

“I love the people and love how the job is MANAGERS continued from Page 51

constantly changing. I have never woken up in the morning and not looked forward to going to work … I always wanted to do something in customer service, and there is no better place than property management.” – Debbie DeRoche I was born and raised in Maryland. After graduating from college in Virginia in 1981, I decided to travel cross-country and took off in my Pinto with a map of the United States and headed south, then west. I never got farther than Houston. After coming from the one of the smallest states in the country, I was in awe of the size of everything in Texas. To a conservative East Coast girl, it seemed like the Wild West. It was easy to find a job, and I started in the chemical industry, where I met my husband. After my first child was born, I decided to be a stay-athome mom, but after two years found that I needed more. Every time I went down to the office where I lived, the staff always looked like they were having so much fun. I asked the manager for a job, and I started two weeks later!

What do you love about it? What got you hooked? I love the people and love how the job is constantly changing. I have never woken up in the morning and not looked forward to going to work. If anything, I have had to learn to work less and have balance in my life. I always wanted to do something in customer service, and there is no better place than property management. Whether working on site or as a supervisor, there is such an opportunity to make a difference in people’s lives. What challenges you about the job? What do you find rewarding? I am a very analytical and detailed person, so managing my time is my biggest challenge. Even though I work best under pressure, getting everything

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done to my satisfaction can be challenging. Developing employees is the most rewarding part of my job. I enjoy teaching an associate something they didn’t know or teaching them to be a better manager of a multi-million dollar asset. I love it when they get excited or ask for more help. I know I’ve done my job and feel a sense of pride when they get promoted. What special thing do you do to provide great customer service? I genuinely care about the customer and am available to them. I always listen to their issues and don’t jump to conclusions. I sometimes visit with the resident at the community to let them know that I take their complaint seriously, and I always follow up. I can’t always make them happy or give them the answer they want, but I know that I have always been fair and done my best. How do you motivate the people you supervise? I like to motivate my associates by including them in the decision-making process and setting goals. I think a scientific approach works best – one that that identifies the problems, lists the alternatives and sets a plan of action. When clear-cut goals are set, employees rise to the occasion. Cheering employees on is the fun part of my job! What’s the best piece of advice you can offer someone new to the business? Property management is exciting and a good career choice. It is a huge industry with numerous opportunities. You get to wear a lot of hats, which keeps it

interesting. If you are new to the industry, it is easy to get promoted – be good at your job and go above and beyond expectations. You have to stand out amongst your peers. Education and networking are available to help advance your career. Get involved! Who are your mentors? Beth Van Winkle. She sets a high standard for everything she does. She is incredibly smart, and her work ethic is unmatched. You have worked with the same company for more than two decades, which is unusual in this business. How has the industry changed during your career, and what do you think will be the next big thing? When I started in the business in the mid ’80s, all reporting was done manually and you had a lot of time to interface with the customer. Now everything is web-based or electronic, which is much more efficient but much less personal. Technology and social media have taken over and are crucial to business. I think the future will be about streamlining all this information and creating a better work environment for employees. What’s next for you? Now that my three children are raised and recently on their own, I feel a new sense of freedom and look forward to traveling and trying new things. Congratulations again to all of our Honors Award winners! See next month’s ABODE for features on our top maintenance professionals.


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PropNews Aug14 pg 68,69_Layout 1 7/14/14 12:40 PM Page 1

PROPERTY UPDATE PORTFOLIO CHANGES The following owner/management companies have added the listed properties to their portfolios (* indicates new construction): • Greystone Asset Management: Sierra at Fall Creek, 252 units at 14951 Bellows Falls Lane in Humble. • CF Lane: Park Place Apartments, 64 units at 2342 ½ Park Place Drive #402 in Liberty. • Greystar: 2411 Washington Apartments, 222 units at 2411 Washington Ave.; Champions Park Apartments, 246 units at 13050 Champions Park Drive; Champions Centre Apartments, 192 units at 13222 Champions Centre Drive; and Windsor Cypress Apartments, 208 units at 12035 Huffmeister Road in Cypress • Fat Property: Browncroft Village, 34 units at 5107 Browncroft St.; and Tierwester Village, 147 units at 7812 Tierwester. • Asset Plus: The Crossings at Hillcroft, 300 units at 13960 Hillcroft; and Tara Oaks, 126 units at 3800 Sherwood Lane. • 1836 Properties: North Village Green Condominiums, 105 units at 206 Plaza Verde. • Creative Property Management: Ranchwood Apartments, 224 units at 5251 Gasmer; and Rubicon Apartments, 302 units at 7302 Corporate Drive. • Sansavs Management: San Marcus Apartments, 380 units at 6301 W. Bellfort. • Internacional Realty: Ashley House, 276 units at 3903 S. Mason Road in Katy; and Cornerstone Ranch-Katy Apts., 352 units at 2002 S. Mason Road in Katy. • Allen Harrison Co.: Fairfield Ranch*, 2052 Cypresswood Drive in Cypress. • Orion Real Estate Services: Monticello Square, 132 units at 5312 Clarewood Drive; and Bellaire Woods Apartments, 91 units at 5414 Elm St. #105. • LNC Houston Properties: Garden Gate Apartments, 125 units at 2101 Mustang Road in Alvin. • Ardenwood Group: Ardenwood/Catalina Apartments, 432 units at 11555 Bissonnet. • ParaWest Management: Jacinto Palms Apartments, 122 units at 10202 Challenger 7 Drive. • Urban Capital Group: Logan’s Pointe Apartments, 256 units at 3700 Garth Road in Baytown. • Steadfast Management Co.: The Berkshires on Brompton, 362 units at 7315 Brompton Blvd. • Olympus Property: The Promenade Jersey Village, 596 units at 11011 Pleasant Colony. • Resource Residential: Merrywood Apartments, 228 units at 22400 Westheimer Pkwy. in Katy. • Milestone Management: Wynhaven at Hollister, 91 units at 7740 W. Little York. • Tipton Asset Group: Fountains of Tomball, 160 units at 1011 Village Square in Tomball. • CWS Apartment Homes: Marquis (formerly Legends) at Cinco Ranch, 180 units at 5303 S. Mason Road in Katy. • Mill Creek Residential: Modera Spring Town Center, 396 units at 21801 Northcrest Drive in Spring. • Oldham Goodwin Group: Vanderbilt Court, 164 units at 12630 Ashford Point Drive. • Winthrop Management: Mosaic at Hermann Park, 396 units at 5927 Almeda Road.

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IN THE NEWS • Comcapp Westway Village: Verano Apartments (formerly Charleston Apartments), 312 units at 2800 S. Dairy Ashford. • Star Pacific Enterprises: Spring Brook Lofts, 104 units at 3402 Blalock. • Alliance Communities: Residences at Cinco Ranch, 300 units at 20900 FM 1093 in Richmond. • Landmark Apartment Trust: Landmark at Kendall Manor (formerly Woods of Inverness), 272 units at 21717 Inverness Forest; Landmark at Emerson Park, 354 units at 1799 FM 528 in Webster; and Park at Northgate, 248 units at 26325 Northgate Crossing in Spring. • CLMS Management Services: North Park Apartments, 192 units at 90 Northpoint Drive. • Bluestone Management Services: Wynhaven at Towne West, 396 units at 14906 Westpark.

PROPERTY CHANGES Comcapp Westway Village has renamed the 232 units at 15330 Bammel N. Houston, formerly Enclave @ Cornerstone, now Parc @ Champion Forest. Creative Property Management has changed the name of the 232 units at 4250 W. 34th St., formerly Whispering Trails, back to Shenandoah Woods Apartments.

COMPANY CHANGES Landmark Residential, Apartment Trust of America and Mission Residential have combined into a single management company known as Landmark Apartment Trust. D&G Quality Roofing has opened a Houston office at 5734 Dumfries Dr., Houston 77096.

PEOPLE ON THE MOVE Corri Smith is now corporate controller for Villa Serena Communities. HAA President Trey Stone, Guardian Equity, has been named to the Westchase District board of directors.

NEW ARRIVALS

Baby Blakely

Congrats to Morgan White, Reliant, and her husband, Zach, who welcomed a daughter, Blakely, on June 19. Proud new greatgrandparents are Eileen and Ed Subinksy, Michael Stevens Interests.

CLARIFICATION: Grand Fountain Apartments was listed in the June issue as new construction by Riverstone. CRG Properties is the builder; Riverstone will manage the property.

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PHOTO ALBUM

Photos from the

HAA FUN RUN

Event: HAA Fun Run When: Saturday, June 7 Where: HAA/HAF’s office park More than $40,000 was raised for Camp Hope at this year's Fun Run and Walk. This event was held in honor of Clay Hunt, son of HAA board member and past president Stacy Hunt, and all service men and women affected by post-traumatic stress. More than 350 adults and children participated in a 1K or 5K route, and nearly 400 others contributed financially. Unfortunately, one in three returning veterans is diagnosed with PTSD and 23 percent of Houston’s homeless are veterans – more than 2,500 men and women. In response to these overwhelming numbers, the PTSD Foundation of America has created Camp Hope to provide transitional housing for veterans suffering from PTSD. Thanks to these generous sponsors: Honor Sponsors Central Management Inc. Greystar HD Supply The Liberty Group Tribute Sponsors Guardian Equity Howard and Karen Bookstaff Mosaic Residential Hope Sponsors Apartment Data Services Asset Plus/Greystone Camp Construction Services Cotton Commercial Century A/C Supply Dogwood Building Supply First Communities FSI Construction/ Foundation Specialists Rasa Floors Vesta Management Trademarks Cotton Commercial Pavecon Spirit Sponsors Alliance Communities Ameritex Movers Apartment Guide Ascension C&F Interests Crestmark Construction Francis Property Management Judwin Properties Southhampton Management Westdale Asset Management

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Photos by

MARK HIEBERT, Hiebert Photography

In-kind Donations Kristin McLaughlin – Water Republic Services – Trash Receptacles Charlene Fenn – RN Services

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PHOTO ALBUM

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Photos from the

HAA FUN RUN


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Photos by

MARK HIEBERT, Hiebert Photography

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Ad index pg 74_Ad Index pg 74 7/14/14 12:45 PM Page 1

INDEX OF ADVERTISERS

BY CATEGORY

A/C Supplies & Parts

Foundation Contractors

Laundry Equipment & Supplies

Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . .67 281-530-2859 . . . . . . . . . . . . . . . . .www.centuryac.com

Foundation Specialists . . . . . . . . . . . . . . . . . . . . .15 832-767-1115 . . . . . . . . . . . . .www.fsiconstruction.com

Scott Equipment . . . . . . . . . . . . . . . . . . . . . . . . .14 713-686-7268 . . . . . . . . . . .www.scott-equipment.com

Advertising – Internet

Gates & Gate-Operating Devices

Locks & Locksmiths

Apartment Guide . . . . . . . . . . . . . . . . . . . . . . . . .25 713-856-9286 . . . . . . . . . . .www.apartmentguide.com

Atix Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 713-784-1600 . . . . . . . . . . . . . . . . .www.atixaccess.com

CKI Wholesale Lock Supply . . . . . . . . . . . . . . . . .63 713-462-0704 . . . . . . . . . . . . . . . . . . .www.ckilock.com

Advertising – Specialties

Meyer Smith Inc. (Houston Gate) . . . . . . . . . . . .63 713-862-7339 . . . . . . . . . . . . .www.meyersmithinc.com

Plumbing Contractors

On Hold USA . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 800-755-4142 . . . . . . . . . . . . . . . .www.onholdusa.com

General Contractors

AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . .43 713-462-4753 . . . . . . . . . . . . . . . .www.aaaplumbers.com

Carpet Cleaning – Equipment & Supply

Camp Construction Services . . . . . . . . . . . . . . . . .1 713-413-2267 . . . . . . . . . .www.campconstruction.com

Maintenance Supplies

Namco Manufacturing . . . . . . . . . . . . . . . . . . . .39 800-634-5816 . . . . . . . . . . . . . . . .www.namcomfg.com

Cotton Commercial USA Inc. . . . . . . . . . . . . . . .10 877-511-2962 . . . . . . . . . . . .www.cottoncompanies.com

Maintenance Supply Headquarters . . . . . . . . . .65 281-530-6300 . . . . . . . . . . . . . . . . .www.supplyhq.com

Carpet Installation

MultiFamily Services . . . . . . . . . . . . . . . . . . . . . .39 713-266-9100

Resident Screening Service

Dixie Carpet Installations . . . . . . . . . . . . . . . . . . .7 281-261-6334 . . . . . . . . . . . . . . . .www.dixiecarpet.com

RENCON . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . .www.rencon.com

CoreLogic SafeRent . . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . . . . . . . . . . .www.saferent.com

Rasa Floors . . . . . . . . . . . . . . . . . . . . . . .Back Cover 713-660-7777 . . . . . . . . . . . . . . . . .www.rasafloors.com

Tuttle Construction . . . . . . . . . . . . . . . . . . . . . . .57 713-983-8422 . . . . . . . . .www.tuttleconstructiontx.com

Resurfacing

Collection Agencies

Glass – Plate, Window, Etc.

Perfect Surface . . . . . . . . . . . . . . . . . . . . . . . . . .27 713-952-0202 . . . . . . . . . . .www.perfectsurfaceinc.com

Alexander-Rose Associates Inc. . . . . . . . . . . . . . .63 713-644-4441 . . . . . . . . . . . .www.alexanderrose-inc.com

Ameristar Screen and Glass . . . . . . . . . . . . . .17, 69 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Roofing Contractors

Certified Recovery Systems Inc. . . . . . . . . . . . . .17 713-464-8219 . . . . . . . . . . .www.certifiedrecovery.com

Insurance

Cat Five Roofing . . . . . . . . . . . . . . . . . . . . . . . . .69 936-582-0187 . . . . . . . . . . . . . .www.catfiveroofing.com

Electric Contractors

Harco Insurance . . . . . . . . . . . . . . . . . . . . . . . . . .17 713-681-2500 . . . . . . . . . . . . . . . . .www.harco-ins.com

State Roofing . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 281-293-7000 . . . . . . . . . . .www.stateroofingtexas.com

Affordable Quality Electric . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . .www.acuityelectric.com

Landscape Contractors

Security Control Equipment/Systems

Brandt Electrical Services Inc. . . . . . . . . . . . . . . . .5 281-693-3383 . . . . . . . . . . . .www.brandtelectrical.com

Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . .2 713-955-0990 . . . . . . . . .www.outdoorelementstx.com

Sentriforce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 888-671-2202 . . . . . . . . . . . . . . . . .www.sentiforce.com

Employment Agencies, Personnel Consultants

Texscape Services . . . . . . . . . . . . . . . . . . . . . . . .41 281-846-3779 . . . . . . . . . . .www.texscapeservices.com

Trash Hauling

The Liberty Group . . . . . . . . . . . . . . . . . . . . . . . .55 713-961-7666 . . . . . . . . . . . .www.thelibertygroup.com

INDEX OF ADVERTISERS

Waste Management . . . . . . . . . . . . . . . . . . . . . .53 713-354-5230 . . . . . . . . . . . . . . . .www.thinkgreen.com

ALPHABETICAL

AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . .43 713-462-4753 . . . . . . . . . . . . . . . .www.aaaplumbers.com

CoreLogic SafeRent . . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . . . . . . . . . . .www.saferent.com

Perfect Surface . . . . . . . . . . . . . . . . . . . . . . . . . .27 713-952-0202 . . . . . . . . . . .www.perfectsurfaceinc.com

Affordable Quality Electric . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . .www.acuityelectric.com

Cotton Commercial USA Inc. . . . . . . . . . . . . . . .10 877-511-2962 . . . . . . . . . . . .www.cottoncompanies.com

Rasa Floors . . . . . . . . . . . . . . . . . . . . . . .Back Cover 713-660-7777 . . . . . . . . . . . . . . . . .www.rasafloors.com

Alexander-Rose Associates Inc. . . . . . . . . . . . . . .63 713-644-4441 . . . . . . . . . . . .www.alexanderrose-inc.com

Dixie Carpet Installations . . . . . . . . . . . . . . . . . . .7 281-261-6334 . . . . . . . . . . . . . . . .www.dixiecarpet.com

RENCON . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . .www.rencon.com

Ameristar Screen and Glass . . . . . . . . . . . . . .17, 69 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Foundation Specialists . . . . . . . . . . . . . . . . . . . . .15 832-767-1115 . . . . . . . . . . . . .www.fsiconstruction.com

Rental Credit Reporting . . . . . . . . . . . . . . . . . . .20 713-595-0330 . . . . . . . . . . . . . . . . .www.haaonline.org

Apartment Guide . . . . . . . . . . . . . . . . . . . . . . . . .25 713-856-9286 . . . . . . . . . . .www.apartmentguide.com

Harco Insurance . . . . . . . . . . . . . . . . . . . . . . . . . .17 713-681-2500 . . . . . . . . . . . . . . . . .www.harco-ins.com

Scott Equipment . . . . . . . . . . . . . . . . . . . . . . . . .14 713-686-7268 . . . . . . . . . . .www.scott-equipment.com

Atix Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 713-784-1600 . . . . . . . . . . . . . . . . .www.atixaccess.com

The Liberty Group . . . . . . . . . . . . . . . . . . . . . . . .55 713-961-7666 . . . . . . . . . . . .www.thelibertygroup.com

Sentriforce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 888-671-2202 . . . . . . . . . . . . . . . . .www.sentiforce.com

Brandt Electrical Services Inc. . . . . . . . . . . . . . . . .5 281-693-3383 . . . . . . . . . . . .www.brandtelectrical.com

Maintenance Supply Headquarters . . . . . . . . . .65 281-530-6300 . . . . . . . . . . . . . . . . .www.supplyhq.com

State Roofing . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 281-293-7000 . . . . . . . . . . .www.stateroofingtexas.com

CKI Wholesale Lock Supply . . . . . . . . . . . . . . . . .63 713-462-0704 . . . . . . . . . . . . . . . . . . .www.ckilock.com

Meyer Smith Inc. (Houston Gate) . . . . . . . . . . . .63 713-862-7339 . . . . . . . . . . . . .www.meyersmithinc.com

Texscape Services . . . . . . . . . . . . . . . . . . . . . . . .41 281-846-3779 . . . . . . . . . . .www.texscapeservices.com

Camp Construction Services . . . . . . . . . . . . . . . . .1 713-413-2267 . . . . . . . . . .www.campconstruction.com

MultiFamily Services . . . . . . . . . . . . . . . . . . . . . .39 713-266-9100

Tuttle Construction . . . . . . . . . . . . . . . . . . . . . . .57 713-983-8422 . . . . . . . . .www.tuttleconstructiontx.com

Cat Five Roofing . . . . . . . . . . . . . . . . . . . . . . . . .69 936-582-0187 . . . . . . . . . . . . . .www.catfiveroofing.com

Namco Manufacturing . . . . . . . . . . . . . . . . . . . .39 800-634-5816 . . . . . . . . . . . . . . . .www.namcomfg.com

Waste Management . . . . . . . . . . . . . . . . . . . . . .53 713-354-5230 . . . . . . . . . . . . . . . .www.thinkgreen.com

Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . .67 281-530-2859 . . . . . . . . . . . . . . . . .www.centuryac.com

On Hold USA . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 800-755-4142 . . . . . . . . . . . . . . . .www.onholdusa.com

Certified Recovery Systems Inc. . . . . . . . . . . . . .17 713-464-8219 . . . . . . . . . . .www.certifiedrecovery.com

Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . .2 713-955-0990 . . . . . . . . .www.outdoorelementstx.com

View this issue of ABODE on your iPad or smartphone at http://issuu.com/haa_abode/docs/abode_aug2014. 74

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MARKET LINE

By

BRUCE McCLENNY, President, Apartment Data Services

HOUSTON 41 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.

T

he first table below displays a snapshot of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of

History of Effective Rental Rate & Occupancy for All Units

HOTTEST SUBMARKETS Over the Past Three Months Rank 1 2 3 4 5

Submarket Tomball/Far Northwest Montrose/Museum District West Memorial/Briar Forest Heights FM 1960 West/Steeplechase

% of Market Absorbed 5.4% 2.1% 1.1% 5.0% 1.4%

– 90.0

– 89.0

– 88.0

Annualized Rental Rate Growth % 11.7% 12.3% 19.4% 11.2% 13.7%

Jun 14

May 14

Apr 14

Mar 14

Jan 14

Dec 13

Nov 13

Oct 13

Sep 13

Aug 13

May 13

Apr 13

Mar 13

Jan 13

– 87.0

Feb 13

Dec 12

90.0 –

Nov 12

Proposed Construction: 60 communities 18,175 units

• •

Oct 12

92.0 –

Sep 12

Under Construction: 82 communities 23,251 units

Recently Opened (12 months): 71 communities 19,530 units

94.0 –

Aug 12

Operating Supply: 2,538 communities 582,989 units

• •

• •

Occupancy (%)

Rental Rate (¢/sq.ft./mo.)

96.0 –

• • • • •

Jul 13

Past 12 Months: 7.4% rental rate growth 14,539 units absorbed

Jun 13

91.0% $904/mo. 103.2¢/sq.ft./mo. 876 sq.ft.

Jul 12

Occupancy: Price: Rental Rate: Size:

Feb 14

SNAPSHOT

CONCESSIONS Class All A B C D

Total Units w/Concessions 148,870 22,351 29,563 70,775 26,181

% of Total Units 26% 25% 17% 28% 37%

Average Special -4.8% -4.9% -4.5% -4.8% -5.1%

Citywide Effect -1.2% -1.3% -0.8% -1.3% -1.8%

One Month Free = -8.33%

TEXAS DALLAS/FT. WORTH

SAN ANTONIO

AUSTIN

Occupancy: Price: Rental Rate: Size:

Occupancy: Price: Rental Rate: Size:

Occupancy: Price: Rental Rate: Size:

92.5% $879/mo. 101.4¢/sq.ft./mo. 867 sq.ft.

90.6% $819/mo. 97.0¢/sq.ft./mo. 844 sq.ft.

91.3% $1,048/mo. 120.5¢/sq.ft./mo. 870 sq.ft.

Past 12 Months: 4.3% rental rate growth 13,895 units absorbed

Past 12 Months: 2.7% rental rate growth 4,288 units absorbed

Past 12 Months: 5.3% rental rate growth 5,838 units absorbed

Operating Supply: 2,720 communities 619,509 units

Operating Supply: 784 communities 161,626 units

Operating Supply: 793 communities 179,960 units

Apartment Data Services Inc. has been providing apartment data and marketing products since 1986. ADS Online covers Texas’ four largest metro areas and provides real-time access for property specific information, market surveys and historic submarket data for more than 1.3 million apartment units. For more information, contact McClenny at 800-595-8730. © 2014 Apartment Data Services Inc.

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BACK PAGE

News from around the

Thanks HAA!

COMMUNITY

The Gulf Coast Regional Blood Center brought its mobile donation coach to the HAA parking lot on July 9. Thanks to all our donors!

ONLINE STATISTICS for the Houston Apartment Association Website and Social Media www.haaonline.org Total Visits . . . . . . . . . . . . . .18,224 Visitors . . . . . . . . . . . . . . . . .11,859 Most Visited Pages: 1. Jobline Board 2. Rental Credit Reporting 3. Renters

76

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HAA Jobline Powered by Job Target Ad Replies . . . . . . . . . . . . . . .2,0859 Job postings for the month . . . .189 Resume postings . . . . . . . . . . . .454 Job Seeker Signups . . . . . . . . . .139

Twitter @HAAOnline www.twitter.com Followers . . . . . . . . . . . . . . . .4,029 Linkedin http://tinyurl.com/2667ppr Houston Apartment Association Group Followers . . . . . . . . . . .1,109

Facebook http://tinyurl.com/2ae7gnq Houston Apartment Association Group members . . . . . . . . . . .1,464 ABODE http://tinyurl.com/2bxvhw5 Fan Page Likes . . . . . . . . . . . .1,009


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Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041

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