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THE HOUSTON APARTMENT ASSOCIATION MAGAZINE
ABODE April 2017
New Fair Housing Rules
We See You
New rules issued by HUD addresses how unlawful harrassment pertaining to housing will be assessed.
at the Hall of Fame Luncheon, Capitol Conferences, State of the Industry, NEXT and much more!
RPM Month Join HAA in celebrating Residential Property Management Careers
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CONTENTS April 2017
ON THE COVER
FEATURES & PHOTOS
24 On the Scene – Photos from the HAA Legal Seminar.
A Month for Careers and More – April is a special month the multifamily industry. This month is both Residential Property Management Careers Month and Fair Housing Month. Take a closer look at RPM topics, HAA’s Careers Committee and lots of Fair Housing information for spring. It all starts on Page 36. Cover Image by Rawpixelimages/dreamstime.com
30 On the Scene – Photos from the TAA and NAA Capitol Conferences. 32 On the Scene – Photos and an overview from the HAA State of the Industry Breakfast. 36 Endless Possibilities – Meet some of the HAA Careers Committee. 42 Find Your Talent – Read up on the committee responsible for promoting the apartment industry as a viable, lucrative career to jobseekers and recent graduates. 44 Break Out – Break out of complacency with continuing education. 48 A History Lesson – This Fair Housing history lesson takes us back in time to remind us all of its importance. 52 Size Doesn’t Matter – Fair Housing for a troubled world. 54 Where’s the Fair? – Could a new bill affecting affordable housing also have negative implications on the Fair Housing Act? 56 On the Scene – Photos from the HAA Hall of Fame. 60 On the Scene – Photos from the NEXT Breakfast.
COLUMNS & MONTHLY UPDATES 7 President’s Corner – This month’s issue is filled with Fair Housing and RPM Month information. 8 Patron of the Month – Meet and support CSC ServiceWorks. 9 Legislative Update – HAA members press Congress on industry issues. 11 It’s The Law – New Fair Housing rules issued by HUD addresses how unlawful harassment pertaining to housing will be assessed. 14 Resident Relations – A management company charges a resident more than what they paid for carpet cleaning. 19 Upcoming Education – Find out what education courses the Houston Apartment Foundation is offering in April and May. 20 Calendar – HAA’s schedule of events for the next coming months. 26 Go-Getters – Making membership matter! 28 On the Road with HAA – See photos from the Woodlands Area Council Meeting and find out about the HAA Roadshow.
64 On the Scene – Photos from the ACES Luncheon.
66 Welcome Mat – Find out about the newest HAA members.
72 On Site with ABODE – Take a closer look at The Left Bank River Oaks.
68 The Ambassador ONE Society – Join the teams for 2017. 70 Portfolio Changes and In the News – Property updates and industry news clips from our members. 74 Index of Advertisers – See the supplier members who support this publication. 75 MarketLine – The latest area market numbers. 76 BackPage – News from around the community.
We welcome your comments. Email us at firstname.lastname@example.org.
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OFFICERS AND ASSOCIATION LEADERSHIP
JOHN BORIACK Vice President at Large
MICHELLE PAWELEK President-Elect KYLE BROWN President
JOHN FEDORKO Vice President at Large
DIANE GILBERT Vice President at Large
KELLY SCOTT Secretary/Treasurer
CLAY HICKS Vice President at Large
HOWARD BOOKSTAFF General Counsel
STARLA TURNBO Vice President at Large JEFF HALL Executive VP
BOARD OF DIRECTORS Alison Hall, Immediate Past President Josh Allen Mack Armstrong Jeff Blevins John Boriack Kyle Brown Joe Bryson Tina Cavaco Grant Crowell Scott Douglas Ian Douglas John Fedorko Paula Forshee Amy Funk Israel Garza Diane Gilbert Stephanie Graves Ira Gross Bryan Head Clay Hicks David Jones Jacob Kunath Barby Lake Laura Lestus Kristin McLaughlin Carlos Neto Dean O’Kelley Michelle Pahl Velissa Parmer Jenifer Paneral Mark Park Michelle Pawelek Jackie Rhone Christy Rodriguez Kelly Scott Kurt Seidel Kim Small Debbie Sulzer Dana Tucker Starla Turnbo Beth Van Winkle Quintina Willis Tracie Yoder DIRECTORS EMERITUS Gary Blumberg Ken Bohan Kathy Clem
Jack Dinerstein Darlene Guidry Jenard Gross David Hargrove Larry Hill Stacy Hunt Hap Hunnicutt Mike Koch Dick LaMarche Tim Myers P. David Onanian John Ridgway Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H.J. Tollett Pat Tollett Vic Vacek Jr. Jerry Winograd ADVISORY DIRECTORS Brenda Crawford Billy Griffin Cesar Lima Robert Lopes Sonia Lopez Karen Nelsen Shelley Watson Tony Whitaker GENERAL COUNSEL EMERITUS Joe Bax HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley
Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks PRODUCT SERVICE COUNCIL OFFICERS Israel Garza, CAS, President Maintenance Supply Headquarters Grant Crowell, CAS, Vice President The Urban Foresters Jacob Kunath, CAS, Secretary Century A/C Supply Laura Lestus, CAS, Treasurer The Liberty Group Kristin McLaughlin, CASE, Immediate Past President Mohawk Industries MEMBERS Marivel Bownds, CAS, Valet Waste Dixie Caldwell-Greer, CAS, The Liberty Group Peggy Charles, CASE, Sunny Rock International LLC Dylan Coleman, CAS Camp Construction Services Deborah DeRouen, CAS, Certus Real Estate Solutions Derek DeVries, CAS, Camp Construction Services Brian Febbo, CAS FSI Construction Jimmie Hotz, CASE, HD Supply Dan James, CAS Redevelopment Service
Debra Knight, CAS, Valet Waste Stephanie Krop, CASE, Buyers Access Liz Levins, CAS, Criterion Brock David Lindley, CAS, FSI Construction Inc. Candis Mohr, CAS, AAA Plumbers Doug Oehl, CAS Power Express PATRON MEMBERS 1980 CSC ServiceWorks 1982 Republic Services 1986 Craven Carpet 1987 For Rent Media Solutions 1994 AAA Plumbers Presto Maintenance Supply 1996 Houston Planned Energy Systems 1997 RentPath 1999 FSI Construction Inc. 2003 Dixie Carpet Installations 2009 Camp Construction Services 2013 Criterion Brock
SPONSOR MEMBERS 1968 Century A/C Supply Hoover Slovacek LLP Reliant 1973 Brady Chapman Holland & Assoc. CORT Furniture Rental 1974 Mueller Water Conditioning 1976 Great American Business Products 1977 Webb Pest Control 1978 Houston Metro Electrical Corp. The Liberty Group 1981 AmRent Marvin F. Poer & Company 1983 Namco Mfg. Co. Inc. Sherwin Williams Company 1984 RENCON 1985 Gemstar Construction Development Inc. 1986 ApartmentData.com 1988 Wallace Garcia Wilson Architects Inc. 1992 Alexander-Rose Associates Saint Clair & Sons Inc. 1998 AAA Staffing Ltd. CoreLogic Rental Property Solutions 2000 Moveforfree.com Inc. Pura Flo Corporation 2001 Apartment Life Inc. 2002 American Fire Systems Classic Touch Painting Direct Energy LP Keystone Resources Southwest Painting Contractors Inc. 2003 Sign-Ups & Banners 2004 Assessment Advisors 2005 LSR Multifamily Swain & Baldwin Insurance & Risk Management United Protective Services 2006 Bell’s Laundries CAD Restoration Services Corestone Paving & Construction DoodyCalls Lopez Carpet Care & Painting Masonry Solutions Inc. Roto-Rooter Services Co. TXU Energy Multifamily Services Valet Waste 2008 ARE Business Solutions LLC Flavor Finish Resurfacing HARCO Insurance Services Texas Turf Management 2009 Contractors Inc. Moen Inc. Redevelopment Services Storm Maintenance & Monitoring 2010 ALN Apartment Data Inc. BAC Products Belfor Property Restoration Certified Termite and Pest Control Cotton Commercial USA FTK Construction Services 2011 Buena Suerte Spanish Newspaper DNM Contracting Inc. Fantastic Floors Greenway Environmental Services Infinite Energy Inc. Parking Management Company/PMC Towing 2012 ABC Supply Co. Inc. Accent Sign & Awning Co. Brown & Gay Engineers Inc. Cantrell McCulloch Inc. EnviroSmart Multifamily Pest Solutions Final Touch Remodeling Floor and Decor Giordano Construction Inc. Go-Staff Inc. Maldonado Nursery & Landscaping Inc. Morrison Supply Company Nationwide Eviction Rent.com Texas Concrete Professional Company 2013 ACTIV Answer by Audio Images Arbor Contract Carpet Inc. ASAP Steamers Carpet Cleaning Capitol Wrecker LLC Comcast Gambit Construction Gorman Roofing Services Outdoor Elements Pool Works LLC ProMaster Roofing & Gutter StoveTop FireStop
Tidal Renovations LLC Tuttle Construction 2014 Adventure Playground Systems Inc. Chadwell Supply Classic Same Day Blinds D & G Quality Roofing Inc. J National Jonah Systems LLC MX2 Commercial Paving Parking & Towing Experts Pathfinder Insurance Group Perma-Pier Foundation Repair of Texas Ram Jack Foundation Solutions SisTerra Landscape Storage West Texas Apartment Pool Services The Katy Plumbing Co. Virtual Leasing Systems WCA Waste Corporation Zillow Group Zippy Shell of West Houston 2015 Admiral Linen & Uniform Service by Alsco Air Pro Systems America Outdoor Furniture American Painting & Renovations Inc. ASAP Personnel Inc. Astro Towing Solutions BSI Cameras Onsite CertaPro Painters Citi Fence Commercial Inc. Competitive Choice Inc. CSILED.com DeNyse Companies Division-9 Inc. Duke Sys Fix My Slab Foundation Repair Fulton Law Group PLLC Gateman Inc. Goes Heating Systems Greater Houston Pool Management H.S. Services Hinton Construction Company Inc. Holder’s Pest Control Infinity Power Partners Kathy Andrews Interiors Lane Law Firm Liberty Builders LLC M & J Painting and Construction Network Outfitters Notifii LLC Pace Mechanical Services Power Express Prestige Restoration LLC Restored Resources Smith Protective Service Springbok Valet Trash Solutions The Allshouse Group LLC The Energy Link LLC Torocon Services LLC United Painting Restoration Wilsonart 2016 3'D Painting & Construction 5885 Roofing & Construction Inc Action Window Coverings Air Rescue Allied Fire Protection, LP American Yard Care Armadillo Professional Landscaping LLC Baez Electrical Bath Fitter BH North America BluSky Restoration Contractors Inc Cinch – Cabinet Refacing Kits Citi Fence & Concrete CoverAll Pests Delaney's Roofing & Restoration E-Systems Pest Management Inc Ecolo Environmental Inc. Embark Services Empire Valet Trash Entrust Movers Express Employment Professionals EZneeds Fidus Construction Services Fun Abounds Furniture Options Green City Recycler Green Days Lawn Care Guardian Chimney Sweep Halo Doors Inc. Hillco Building Service LLC Hillcroft Group LLC Hive Houston Metro Security Johnstone Supply Kastle Systems KONE Leah McVeigh Design and Consulting Liquid Waste Solutions Manning Pool Service McCann Total Security Solutions Murrah & Killough PLLC Murray Insurance & Financial O & S Construction and Weatherproofing O’Conor, Mason & Bone PC Paul Davis Restoration North Houston Pet and Playground Products Pioneer Roofing of Northport Platinum Enterprises LLC
Progressive 1 Roofing & Construction Quantum Fitness Ram Construction Residential Recycling & Refuse of Texas Inc. Revitalize Facility Maintenance Roadrunner Restoration RoofTec Ross Fried Consulting Sears Commercial Shingle Hut Complete Roofing Services Signal 88 Security Northeast Houston Sparkle Wash Pressure Washing Stream Energy Sustain-Ability Solutions LLC Texan Glass & Solar Control Texas Southwest Floors Inc The Home Depot The Perfect Light The Phoenix Staffing LLC Texas The PI Company ValencePM VMI's Premier Group LLC WASH Multifamily Laundry Systems WF Athletic Supply Whitmans Contracting and Roofing ZMG Construction of Texas 2017 Abilities Unlimited Inc. Brooklet Energy Distribution Classic Towing CoreServ LLC Flooring4.Us Gage Multifamily Services HousingManager.com Maven Auto Detailing LLC Media Nation Outdoor MPS Direct NorthMarq Capital Reliable Fire Protection Richmond Equipment Symmons Industries Texas Crime Prevention Agency Texas Eviction LLC
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ABODE APRIL 2017 I VOLUME 40, ISSUE 4 Executive Vice President and Publisher
JEFF HALL, CAE email@example.com EDITORIAL AND DESIGN STAFF
Director of Publications and Design DEBORAH NIX firstname.lastname@example.org Writer/Editor MORGAN TAYLOR email@example.com ADVERTISING
Vice President of Membership and Marketing AMANDA SHERBONDY firstname.lastname@example.org CONTRIBUTING STAFF
Vice President and General Manager SUSAN HINKLEY, CAE email@example.com Vice President of Professional Development EMILY HILTON, CPP firstname.lastname@example.org Vice President of Public Affairs ANDY TEAS, CAE email@example.com Vice President of Finance NANCY LI LO, CPA firstname.lastname@example.org Director of Information Technology ART EIDMAN email@example.com Director of Resident Relations MATILDE LUNA firstname.lastname@example.org Director of Events and Meetings EMILY BANNWARTH, CMP email@example.com Director of Rental Credit Reporting TINA DEFIORE firstname.lastname@example.org Rental Credit Reporting Manager LUISA AREVALO email@example.com Education and Meetings Coordinator KAREN MITCHELL firstname.lastname@example.org Strategic Growth Manager LAUREN TURNER, CMP email@example.com Membership and Marketing Coordinator LAUREN WOLFSON firstname.lastname@example.org Public Affairs Specialist ALPA PATEL email@example.com Webmaster and IT Specialist WILL ALFARO firstname.lastname@example.org PRINTER
TGI PRINTED www.tgiprinted.com HOUSTON COMMITTEE Executive Program & Budget Nominating Ethics Investment Fair Housing By-Laws Past Presidents Council Strategic Growth Legislative PAC Fundraising HAA Better Government Fund Century Club Multifamily Fire Safety Alliance Media Relations Golf Developers Leadership Development Product Service Council Community Outreach Resident Relations Appeals Resident Relations A Resident Relations B Membership Ambassador ONE Society 2017 Expo IROC Education Advisory Council Career/Community Development NEXT HAF Fundraiser Property Awards HAA Street Team
APARTMENT ASSOCIATION COMMITTEES CHAIR STAFF ADVISOR KYLE BROWN JEFF HALL MICHELLE PAWELEK JEFF HALL ALISON HALL JEFF HALL EILEEN SUBINSKY JEFF HALL KELLY SCOTT JEFF HALL BRYAN HEAD JEFF HALL KIM SMALL JEFF HALL JENIFER PANERAL JEFF HALL KELLY SCOTT LAUREN TURNER MICHELLE PAWELEK ANDY TEAS JERRY WINOGRAD ANDY TEAS STACY HUNT/JOHN RIDGWAY ANDY TEAS LAURA LESTUS ANDY TEAS JOHN FEDORKO ANDY TEAS JOHN FEDORKO ANDY TEAS CLAY HICKS ANDY TEAS CYRUS BAHRAMI ANDY TEAS MACK ARMSTRONG SUSAN HINKLEY IZZY GARZA SUSAN HINKLEY JOHN BORIACK SUSAN HINKLEY DARLENE GUIDRY MATILDE LUNA HEATHER LACLAIRE MATILDE LUNA KARI CARGLE MATILDE LUNA CLAY HICKS AMANDA SHERBONDY DEBORAH DEROUEN/DEREK DEVRIES AMANDA SHERBONDY GRANT CROWELL AMANDA SHERBONDY STEPHANIE BRYSON EMILY HILTON STARLA TURNBO EMILY HILTON DIANE GILBERT EMILY HILTON LINDSAY TORRES/DAVID LINDLEY EMILY HILTON SUSAN WELLS/ARRIE COLCA EMILY BANNWARTH DAVID JONES/STEPHANIE GRAVES TINA DEFIORE CARINA BRYARS LAUREN WOLFSON
HOUSTON APARTMENT ASSOCIATION MISSION AND VISION HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association.
Visit HAA Online at www.haaonline.org ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION. Serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, APRIL 2017 VOLUME 40, ISSUE 4 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright Â© 2017 by HAA. Periodicals Postage Paid at Houston, Texas. POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.
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ach year, HAA selects the top industry professional in each of 14 categories from nominations made by management company executives, supervisors, coworkers, vendors and friends. Any HAA member can nominate a deserving industry professional. The nomination process is a simple one â€“ go to the online nomination forms on the HAA website at www.haaonline.org and fill out the information requested. You can also contact email@example.com or 713-595-0300 for details. All of the nominees and winners will be recognized at the Honors Awards ceremony on June 15 at the Hilton Americas, with photos to be published in the August ABODE magazine. The deadline for nominations is Friday, April 28. See www.haaonline.org for details.
Owner/Management Executive of the Year
Independent Owner of the Year Supplier of the Year
Portfolio Supervisor of the Year Marketing/Training Director of the Year
Administrative Support Staff of the Year On-site Manager of the Year (in three categories) Assistant On-site Manager of the Year Leasing Consultant of the Year Maintenance Supervisor of the Year (in two categories) Maintenance Technician of the Year
Nominate online at www.haaonline.org/nominations For nomination forms and more information, including category breakdowns and award criteria, log on at www.haaonline.org.
The DEADLINE for professional award nominations is Friday, April 28.
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President’s Corner By KYLE BROWN, CPM, 2017 HAA President
This month’s issue is filled with articles to honor the anniversary of the passing of the Fair Housing Act and to celebrate apartment industry careers. THIS MONTH THE multifamily industry celebrates Residential Property Management Careers Month and Fair Housing Month, allowing April to be a time when our passion for our careers is recharged and we recommit to fairness and equality. The NAA Education Institute created RPM Month in an effort to bring awareness to the recession-resistant careers of the apartment industry. This issue features a roundtable interview with the HAA Careers Committee, as well as two articles by HAA Vice President of Professional Development Emily Hilton and committee member Robert Lopes of Relik Realty. All of this begins on Page 36. We celebrate Fair Housing Month by honoring the anniversary of the passing of the Fair Housing Act and recommit to its foundation of eliminating housing discrimination and creating equal opportunity in every community. Starting on Page 48, readers will find articles from Fair Housing gurus.
Legislative Conferences Fair Housing is just one of the many regulations that affect the way we do business. Each February and March, the HAA Public Affairs associates accompany HAA members, myself included, to Austin and Washington to meet with members and staff of the Texas Legislature and Congress. These meetings give us the opportunity to discuss the challenges facing our industry so that we can continue to provide quality rental housing for millions of Texans and Americans. Thank you to the members who attended both of these legislative conferences and spoke up for our business on issues from tax reform to disparate impact to immigration reform. HAA Legislative Chair Michelle Pawelek summarizes the meanings behind these issues in her monthly column starting on Page 9 and don’t miss photos from both conferences starting on Page 30.
It Starts Here The annual HAA Education Conference & Expo is coming up soon, and this year we’re focused on where it starts, here. We’re talking education, development, networking, attitude, leadership, success and more that all starts here, at your local association. Join us Thursday, May 18 at the NRG Center and take advantage of the educational and networking opportunities. See Page 18 for details. On April 13, HAA is holding a free supplier education event that ties in with our education conference. Vendors won’t want to miss this opportunity to be part of the audience of a roundtable discussion with HAA Vice Presidents at Large and the HAA Product Service Council. This event is held twice a year to help new supplier companies and new company representatives gain a better understanding of the opportunities available at HAA and learn how to develop professional relationships with management personnel. A membership is only valuable if you know how to use it. See Page 41 for details.
Please join HAA in supporting this program by attending and/or sponsoring:
Innovative Practice Awards Program 2017 Multifamily – Living Elevated
with market comments from Ric Campo, Chairman & CEO, Camden Property Trust Our graduate students will discuss: • Downtown projects • Hi-rise projects • Integration with mixed-use • and various other factors impacting multifamily real estate A panel of industry experts will respond to their findings.
Thursday, April 20, 2017 • 7 a.m. to 9 a.m. The Westin Galleria - Houston, 5060 W. Alabama St. Houston TX 77056 Woodway I - Conference Space
Event Sponsorship $3,500 – Sponsor Recognition, Enables Student Symposium Attendance Table Sponsorship $1,500 Individual Registration $75 Purchase tickets and tables here: https://giving.uh.edu/grep/
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These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.
Houston Planned Energy Systems
For Rent Media Solutions
HAA Member since 1978
HAA Member since 1987
HAA Member since 1982
HAA Member since 1985
Presto Maintenance Supply
HAA Member since 1983
HAA Member since 1984
FSI Construction Inc.
HAA Member since 1961
HAA Member since 1999
Dixie Carpet Installations
HAA Member since 1986
HAA Member since 1987
Camp Construction Services
HAA Member since 1994
HAA Member since 1979
April Patron of the Month
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By MICHELLE PAWELEK, CPM, CAPS, HAA Legislative Chair, with ANDY TEAS, CAE, Vice President of Public Affairs
WASHINGTON UPDATE HAA members press Congress on industry issues.
HOUSTON APARTMENT professionals owe a big “thank you” to a group of industry and association leaders who took a day out of their busy schedules last month to visit with members of our congressional delegation. Joining myself and HAA President Kyle Brown were Ken Bohan, Grant Crowell, Brian Febbo, Israel Garza, Diane Gilbert, David Lindley, Rick McCain, Kristin McLaughlin, Mark Park, Dean O’Kelley, John Ridgway, Tom Sloan, Scott Van Nostrand and Nicole Williams. You may feel you’ve heard this song before… capital markets, carried interest, depreciation. It’s important to remember we elect a new U.S. House of Representatives every two years, along with a third to the Senate. Even the veteran members of Congress who see us every year are bombarded with information from other interest groups on a daily basis. Our issues, even the ones our long-time congressmen hear every year, are worth repeating. The National Apartment Association has identified a number of these key issues. Here are a few that we stressed to our local representatives and senators. Tax Reform Most apartment properties are organized as flow-through entities. In their zeal to cut corporate income tax rates, it’s easy for congressmen to forget that real estate is often structured in a very different way than a manufacturing business. We have to protect the current tax treatment of pass-through entities to make sure housing remains a good investment for Americans. Depreciation, like-kind exchanges, business interest, carried interest and the Low-Income Housing Tax Credit are all critical tax law provisions that make the development
and operation of multifamily You may feel you’ve heard this song before… housing possible. capital markets, carried interest, depreciation. It’s If major changes to the tax important to remember we elect a new U.S. House code are made, it’s critically important to tax real estate in a of Representatives every two years, along with a way that makes apartment third to the Senate. Even the veteran members of housing an attractive investCongress who see us every year are bombarded ment. Our country, frankly, with information from other interest groups on needs more apartments. Shorta daily basis. Our issues, even the ones our ages of supply – especially in long-time congressmen hear every year, major, growing cities, is driving the affordable housing crisis. are worth repeating. Attracting private investments to apartment developments is the most important factor in any long-term soImmigration Reform lution. Transition rules that allow a gradual Few dispute President Donald Trump’s basic phase-out of existing rules and a phase-in of assertion that the United States must do a betnew ones would help avoid a sudden tax-law ter job with border security. At the same time, change such as the one that helped crash the however, addressing the reality of undocureal estate market after 1986. mented workers is much more complicated than building a wall. The apartment industry Fair Housing and Disparate Impact supports immigration reform that improves The apartment industry is committed to Fair temporary worker visa programs and prevents Housing, and to vigorous enforcement of the apartment owners from being required to enlaws that protect all of us from discrimination. force federal immigration law. At the same time, vague, confusing and – sometimes – conflicting rules on criminal backFlood Insurance ground screening, assistance animals and other Houston-area residents are keenly aware of issues create a no-benefit scenario for conthe need for the National Flood Insurance Prosumers, and tremendous legal risk for housing gram – currently set to expire this year. We need providers. Under new leadership, the U.S. Dea long-term reauthorization of this program to partment of Housing and Urban Development bolster private market solutions for flood coverhas a unique opportunity to restore predictabilage, and a continued collaboration with FEMA ity and common sense to Fair Housing enforceon flood risk mitigation strategies that can be ment. Included in this must be a protection of used to help protect multifamily properties. ability of housing providers and employers to If you have a regulatory problem or conduct basic criminal background checks for question, call the HAA main line at the safety of residents and employees. 713-595-0300 and ask for Public Affairs.
TARGET QUALIFIED LEADS www.haaonline.org www.haaonline.org
Free for job hunters: • Find the right job to fit your skills and experience, or • Post an anonymous resume so recruiters can find you.
Inexpensive and specific for employers/recruiters: • Specific to the multifamily industry, narrowing your search. • Pinpoints your audience with qualified, quality leads. April 2017
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It’s the Law
By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel
HUD SAYS NO TO UNWANTED SEXUAL CONDUCT New Fair Housing rules issued by HUD addresses how unlawful harassment pertaining to housing will be assessed. THE U.S. DEPARTMENT of Housing and Urban Development was busy in 2016. In April, HUD issued a guidance with respect to how disparate impact affects the review of criminal history. In September, HUD issued a guidance with respect to the link between Limited English Proficiency and national origin discrimination. Also in September, HUD issued a guidance on the application of the Fair Housing Act standards to the enforcement of local nuisance and crime-free housing ordinances against victims of domestic violence and other crimes. Effective Oct. 14, 2016, HUD issued a rule formalizing standards for use in investigations and adjudications involving allegations of harassment on the basis of a protected class. Let’s take a look at this latest rule and how it will affect you. What does HUD’s new rule cover? The rule amends the Fair Housing regulations. The rule specifies how HUD will evaluate complaints of quid quo pro, translated “this for that,” harassment and hostile environment harassment under the Fair Housing Act. Why was this rule needed? According to HUD, both HUD and the courts have long recognized the Fair Housing Act prohibits harassment in housing and housing-related transactions of protected classes. However, HUD states in its summary of the rule that no standards have been formalized for assessing claims of harassment. HUD states while courts have applied employment-related standards of harassment in the housing world, there are differences between harassment in the workplace and harassment in or around one’s home. Consequently, HUD believes the new rule is warranted. What does the new rule do? By establishing consistent standards for evaluating claims of quid pro quo and hostile www.haaonline.org
environment harassment, HUD says the rule provides guidance to housing providers seeking to ensure their properties are free from unlawful harassment. HUD states the rule also provides clarity regarding how to assess potential claims of illegal harassment under the Fair Housing Act.
By establishing consistent standards for evaluating claims of quid pro quo and hostile environment harassment, HUD says the rule provides guidance to housing providers seeking to ensure their properties are free from unlawful harassment. HUD states the rule also provides clarity regarding how to assess potential claims of illegal harassment under the Fair Housing Act.
What is quid pro quo? Quid pro quo harassment refers to an unwelcomed request or demand to engage in conduct where submission to the request or demand, either explicitly or implicitly, is made as a condition related to the rental, use or enjoyment of a dwelling. An unwelcomed request or demand may constitute quid pro quo harassment even if a person acquiesces in the unwelcomed request or demand. What is hostile environment harassment? Hostile environment harassment refers to unwelcomed conduct that is sufficiently severe or pervasive as to interfere with the terms, conditions or privileges of rental. Hostile environment harassment does not require a change in the economic benefits, terms or conditions of the dwelling or housing-related services or facilities. Factors that are considered to determine whether hostile environment harassment exists include the nature of the conduct, the context in which the incidents occurred, severity, scope, frequency, duration, location of the conduct and the relationships of the persons involved. What are examples of unlawful conduct? Under either type of harassment, quid pro quo or hostile environment harassment, there needs to be some type of unwelcomed conduct based on a person’s race, color, religion, sex, handicap, familial status or national origin. The
commentary to the rule suggests an example of unlawful conduct is to deny or limit housing-related services because a person refused to provide sexual favors. If a housing provider regularly or routinely confers housing benefits based upon the granting of sexual favors, such conduct may constitute quid pro quo harassment or hostile environment harassment against others who do not welcome such conduct, regardless of whether any objectionable conduct is directed at them and regardless of whether the individuals who received favorable treatment willingly granted the sexual favors. Under quid pro quo harassment, it would be a violation of the Fair Housing Act if a person is denied a benefit that went to another in exchange for sexual favors. Although the rule is subject to interpretation by the courts, the commentary to the rule provides a claim of harassment may occur when someone interferes with a resident’s enjoyment of a dwelling because of the protected class of the person or the person’s visitors or associates. Commentary to the rule provides a claim of unlawful conduct may also occur if a housing provider says a racially hostile statement that indicates a discriminatory preference. Does a complainant need to show harm in order to claim a hostile environment? No. Neither psychological nor physical harm must be demonstrated to prove that a hostile April 2017
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environment exists. Evidence of psychological or physical harm may, however, be relevant in determining whether a hostile environment existed and the amount of damages to which an aggrieved person may be entitled. However, whether unwelcomed conduct is sufficient or pervasive, a hostile environment is evaluated from the perspective of a reasonable person in the aggrieved person’s position. What type of conduct constitutes harassment? Harassment can be written, verbal or in the form of other conduct and does not require physical contact. A single incident of harassment because of a protected class may constitute a discriminatory housing practice, where the incident is sufficiently severe to create a hostile environment. When does the Fair Housing Act cover gender identity discrimination? HUD states that several commenters urged HUD to include persons who are lesbian, gay, bisexual or transgender and persons who are pregnant. HUD states in its response that the Fair Housing Act already expressly includes pregnancy as a protected class under familial status.
HUD also states discrimination based on a person’s gender identity and sexual orientation is prohibited under the protected class of sex, where the evidence establishes that discrimination is based on sex stereotypes.
person may have with respect to the conduct of such third party. In other words, not only can the person who committed the conduct be held responsible, but also all supervisory personnel as well as the owner and management company.
Who is responsible for Fair Housing violations? The rule clarifies when housing providers and others may be held directly or indirectly liable under the Fair Housing Act for illegal harassment. A person is directly liable for: (i) The person’s own conduct that results in a discriminatory housing practice; (ii) Failing to take prompt action to correct and end a discriminatory housing practice by that person’s employee or agent, where the person knew or should have known of the discriminatory conduct; and (iii) Failing to take prompt action to correct and end a discriminatory housing practice by a third-party, where the person knew or should have known of the discriminatory conduct and had the power to correct it. The power to take prompt action to correct and end a discriminatory housing practice by a third party depends upon the extent of the persons’ control or any other legal responsibility the
What policies and procedures can I put in place now to minimize liability? The HUD rule appears to go beyond traditional allegations of discrimination where one party is treated differently than another. So consideration should be given to avoid situations where prospective and current residents might be offended by unwelcomed conduct. You might consider the following policies to minimize potential harassment issues: 1. Don’t fraternize with residents. Not to put a damper on the actions of two consenting adults, but when an owner, management personnel or any other employee has a relationship with a resident, bad things can happen. There may be claims under the Fair Housing Act by residents who don’t have the same relationship. If there is even a possibility of an allegation that one person was not given the same housing-related services as a person who did have a relationship with an employee, the person that didn’t get the / See Law, Page 47
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Resident Relations from the RESIDENT RELATIONS COMMITTEE
AN INVOICE DOESN’T MATCH A management company charges a resident more than what they paid for a carpet cleaning.
A RESIDENT FILED a complaint with HAA to dispute what she felt to be an excessive cleaning charge of $200. The resident stated she and a leasing consultant did a walk-through of her apartment home together, during which the leasing consultant assured her that other than the stove and carpet the apartment unit was in good shape. Management responded to HAA confirming the walk-through happened, agreeing with the resident’s claim. However, management claims their vendors charged them with heavy cleaning charges and that the resident stayed in the unit seven days after the move-out date. Therefore, management charged the resident with a
$140.32 rent fee for the seven days, a $100 carpet cleaning charge, a $50 charge for the stove and oven and a $50 charge for vacuuming. Management felt the resident was charged accordingly. Enclosed were copies of the final account statement, lease, application and resident’s notice of intent to move out. Pictures were also provided. The committee decided in favor of the resident. Because vacuuming is performed during the carpet cleaning process, the committee removed the vacuum charge of $50. The carpet cleaning invoice provided by management read a total of $89.19, so management reduced that charge from $100 to the correct $89.19. Lastly,
the committee determined the cleaning charge for the stove and oven as an excessive charge and reduced it from $50 to $25. After the adjustments made and other charges justified management is to refund the resident $5.11. If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance. Renters can be referred to HAA by calling 713-595-0300 to speak to a trained consultant Wednesdays from 9 a.m. to 1 p.m., and Thursdays and Fridays from 9 a.m. to 1 p.m. and 2 p.m. to 4 p.m. Residents can also be directed online to www.haaonline.org/renters.
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2017 HAA Volleyball Tournament Friday, April 7 Gates open at 11:30 a.m. Registration and Practice: 11:30 a.m. to 1 p.m. Tournament begins at 1:30 p.m. *Each team must have all players present by 1 p.m. to play.
Festivities include a buffet, networking opportunities and checking out the HAA athletes! Teams are registered on a first-come, first-served basis. All players must be members of HAA. Form your teams now (two per company). Teams are not confirmed until payment has been received. Register your team online with credit card payment at www.haaonline.org.
Third Coast Volleyball Club 5652 Forney Drive (Off Hwy. 59 South, one block west of the Hillcroft and Harwin intersection)
Entrance fee is $250 per team (6 players, 2 alternates). Spectator fee is $20 per person. Requests for refunds must be received in writing by end of business day on March 31 and will be subject to a $50 cancellation fee. No refunds will be granted after March 31 or for no shows. No refunds will be given for individual tickets, but tickets are fully transferrable. Contact the Meetings and Events Department at 713-595-0323, by email at firstname.lastname@example.org or see online at www.haaonline.org for more information.
See www.haaonline.org for more details.
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Houston Apartment Association Education Conference & Expo Schedule:
Thursday, May 18, 2017 Registration opens at 8 a.m. Keynote Breakfast with Joel Zeff 8:30 a.m. to 10 a.m. Education Breakout Sessions (Choice of 4 topics each round) Round One: 10:15 a.m to 11:30 a.m. Round Two: 11:45 a.m. to 1 p.m. NEW! Lunch & Lip Sync Battle: 1 p.m. to 2:15 p.m. (All of the above is included with Conference fee)
Show Hours 1:30 p.m. to 6:30 p.m. Over 250 Exhibitors! Earn TWO chances to win $1,500! Expo only is FREE for all management personnel (Non-exhibiting suppliers not admitted) NRG Parking: $12 CASH ONLY
ONE LOW PRICE! Early Bird pricing available until May 8: $125; $165 after May 8 Special pricing for NAA Credential Holders (must be current): $95 Go to www.haaexpo.org for details and to register.
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APRIL CAM: Marketing Wednesday, April 5 8:30 a.m. to 4 p.m. Program fee: $1,050 per person Tuition can be paid in full or divided into two payments of $525. New CAM candidates must begin the program with the first course on Wednesday, March 22. Sponsored by Hire Priority Staffing & Executive Search In this course, you’ll learn how to identify the components of an effective marketing plan, use resources to effectively gather and calculate data needed, develop a plan, analyze and draw conclusions using the SWOT methodology, add value to a property through use of rental income, rates, and/or adjustments, add value to a property through managing occupancy, select and write an effective recommendation identify types of promotion, identify types of advertising media, develop a budget and measure the success of a marketing plan. CAM: Property Maintenance Thursday, April 6 8:30 a.m. to 4 p.m. Program fee: $1,050 per person Tuition can be paid in full or divided into two payments of $525. New CAM candidates must begin the program with the first course on Wednesday, March 22. Sponsored by Texas Apartment Pool Services Relate CAM responsibilities to the maintenance of a property, oversee service requests, ensure employees in all roles receive the appropriate training, manage inventory, identify the need for a contractor or vendor, complete
SCHEDULE AND FEES
From the HAA EDUCATION DEPARTMENT
the bid process and signing of a contract, use inspection results to prioritize maintenance, develop a preventative maintenance program and identify needs for green properties. Leasing 101 (Day and a half) Tuesday, April 11 8:30 a.m. to 4 p.m. and Wednesday, April 12 9 a.m. to noon Program fee: $65 prior to April 11; $75 after See www.haaonline.org. HAA NEXT: Mix n Mingle Thursday, April 13 6:30 p.m. to 9 p.m. Location TBD Program fee: Free Sponsored by Brandt Electrical Services This niche group within HAA is dedicated to the professional development needs of HAA members 35 and younger. 18 APPLE Core Session 3: R-E-S-P-E-C-T in Fair Housing Tuesday, April 18 8:30 a.m. to noon Program fee: $50 per session Sponsored by The Liberty Group See Page 22 for details. CAM/CAS: Legal Wednesday, April 19 8:30 a.m. to 4 p.m. CAM Program fee: $1,050 per person. Tuition can be paid in full or divided into two payments of $525. New CAM candidates must begin the program with the first course on Wednesday, March 22. CAS Program fee: $625 per person. Tuition can be paid in full or paid $125 per module. Sponsored by Redevelopment Services Describe reasonable accommodations for persons
are subject to change without prior notification. Notice of cancellation is required two days in advance to receive a refund, less a $15 administrative fee. Seats are guaranteed on a first-come, first-served basis when payment and registration are received in advance of the program. Unless otherwise indicated, courses are held in either the Camden and Michael Stevens Interests Room or the Direct Energy and Liberty Personnel & Executive Search Room at the Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd. on the second floor of the HAA Office www.haaonline.org
with disabilities, explain compliance with laws that govern applicant screening, explain the purpose and impact of Fair Housing laws, explain how to remain in compliance, identify a CAM’s responsibilities in providing safe living conditions with adherence to residence rights, summarize the bid process requirements and explain compliance with laws that govern employment practices. CAM/CAS: Risk Management Thursday, April 20 8:30 a.m. to 4 p.m. CAM Program fee: $1,050 per person. Tuition can be paid in full or divided into two payments of $525. New CAM candidates must begin the program with the first course on Wednesday, March 22. CAS Program fee: $625 per person. Tuition can be paid in full or paid $125 per module. Sponsored by Hire Priority Staffing & Executive Search Relate risk management to a CAM’s role, propose a solution to an issue of fraud, theft, embezzlement, etc. to minimize financial risk, identify preventative maintenance to minimize risk to physical plant, create a resident education/orientation message, practice preparing for an OSHA inspection, create sample guidelines for entering homes to minimize risk to staff/vendors, provide the best course of action for various crime emergencies and prevent and control loss. It’s the Law Luncheon Friday, April 21 11:30 a.m. to 1 p.m. Program fee: $25 Sponsored by Texas Apartment Pool Services See www.haaonline.org for details.
Community Career Night Monday, April 24 4 p.m. to 7 p.m. Exhibit space: $250 Exhibit at Community Career Night and help grow the talent pool of future multifamily professionals. Exhibit space is only $250. All proceeds go towards HAA education grants. The Woodlands Fair Housing Seminar Tuesday, April 25 8:30 a.m. to noon Program fee: $65 pre-register; $75 at the door Sponsored by For Rent Media Solutions See Page 29 for details.
MAY APPLE: Marketing Session 1: Event Evolution Tuesday, May 2 8:30 a.m. to noon Program fee: $50 Sponsored by Best Plumbing See Page 22 for details. CAM: Human Resources Wednesday, May 3 8:30 a.m. to 5 p.m. Program fee: $1,050 per person Sponsored by Brook Furniture Rental Tuition can be paid in full or divided into two payments of $525. New CAM candidates must begin the program with the first course on Wednesday, March 22. Certified Pool Operator Course – Spanish (2 days) Wednesday, May 3 and Thursday, May 4 8:30 a.m. to 5 p.m. Program fee: $299 / See Education, Page 27
Building. Seating is limited. You must pre-register. For more information and to register, go online at www.haaonline.org. Notice to Attendees: All pre-registered no-shows will be billed. For admittance into HAA/HAF events, payments will be required at the door if not received prior to the event. Start times listed above include a 30-minute registration period. Notice of cancellation is required two days prior to the event for a refund, less a $15 administrative fee. April 2017
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APRIL S M T
Calendar HAA Education, Events and Meetings SCHEDULE
2 3 4 5 6 7 9 10 11 12 13 14 16 17 18 19 20 21 23 24 25 26 27 28 30
S 1 8 15 22 29
MAY S M T W 1 2 3 7 8 9 10 14 15 16 17 21 22 23 24 28 29 30 31
T 4 11 18 25
F 5 12 19 26
S 6 13 20 27
HAA Blood Drive Tuesday, April 4 9 a.m. to 1 p.m. Email email@example.com with questions.
Supplier Education Program Thursday, April 13 8:30 a.m. to 11 a.m. This FREE education program for supplier members is a great opportunity to learn how to make the most of your membership. See Page 41 for details. Sponsored by the Product Service Council
CAM/CAS: Risk Management Thursday, April 20 8:30 a.m. to 4 p.m. Sponsored by Hire Priority Staffing & Executive Search
Community Career Night Monday, April 24 4 p.m. to 7 p.m. Exhibit at Community Career Night and help grow the talent pool of future multifamily professionals. Exhibit space is only $250. All proceeds go towards HAA education grants, which help fund the pursuit of credentials for those in need of financial assistance.
5 CAM: Marketing Wednesday, April 5 8:30 a.m. to 4 p.m. Sponsored by Hire Priority Staffing & Executive Search
CAM: Property Maintenance Thursday, April 6 8:30 a.m. to 4 p.m. Sponsored by Texas Apartment Pool Services
HAA NEXT: Mix n Mingle Thursday, April 13 6:30 p.m. to 9 p.m. Beaver’s 6025 Westheimer Road, 77057 Sponsored by Brandt Electrical Services
HAA Volleyball Tournament Friday, April 7 11:30 a.m. to 6 p.m. Third Coast Volleyball Club 5652 Forney Drive, 77036 See Page 16 for details. Courts sponsored by Earthworks and PPG Paints; Lunch sponsored by TPI Construction & Painting; and Snacks sponsored by CoreLogic Rental Property Solutions
APPLE: Core Session 3 R-E-S-P-E-C-T in Fair Housing with Donna Olson Tuesday, April 18 8:30 a.m. to noon See Page 22 for details. Sponsored by The Liberty Group
11-12 Leasing 101 (Day and a half) Tuesday, April 11 8:30 a.m. to 4 p.m. and Wednesday, April 12 9 a.m. to noon
19 CAM/CAS: Legal Wednesday, April 19 8:30 a.m. to 4 p.m. Sponsored by Redevelopment Services
New Supplier Member Orientation Wednesday, May 3 3 p.m. to 3:30 p.m. Café Adobe 7620 Katy Freeway, 77024 All new supplier members welcome. Contact Amanda at firstname.lastname@example.org for details. Go-Getters Happy Hour Thursday, April 20 3:30 p.m. to 5:30 p.m. Café Adobe 7620 Katy Freeway, 77024 Sponsored by HD Supply and Impact Floors
21 It’s the Law Luncheon Friday, April 21 11:30 a.m. to 1 p.m. Visit www.haaonline.org for details. Sponsored by Texas Apartment Pool Services
25 HAA PAC Luncheon Tuesday, April 25 11:30 a.m. to 1 p.m. Program fee: $30 per PAC member; $40 per non-PAC member Contact email@example.com for registration and details. Sponsored by ARC Group The Woodlands Fair Housing Seminar Tuesday, April 25 8:30 a.m. to noon Hilton Garden Inn The Woodlands 9301 Six Pines Drive, The Woodlands, TX 77380 Program fee: $65 pre-register; $75 at the door See Page 29 for details. Sponsored by For Rent Media Solutions
28 Honors Awards Individual Nominations Due Friday, April 28 Nominations are due by 5 p.m. See Page 6 for details.
Resident Relations Committee A Wednesday, April 12 2 p.m.
Get Certified! In Spanish! Certified Pool Operator (CPO) Certification Wednesday and Thursday, May 3-4 8:30 a.m. – Registration, 9 a.m. to TBA – Program Fee: $299 (includes textbook, exam administration fee, and breakfast and lunch for two days). Location: HAF Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., off Clay Road east of the Beltway Register online at www.haaonline.org.
UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org for an interactive calendar. 20
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Please note that dates and times are subject to change. Check the calendars at www.haaonline.org for the most up-to-date information.
APPLE: Marketing Session 1 Event Evolution with Heather Blume Tuesday, May 2 8:30 a.m. to noon Sponsored by Best Plumbing
HVAC EPA Certification Test Prep and Exam Tuesday, May 9 and Wednesday, May 10 8:30 a.m. to 4 p.m. See Page 23 for details.
All-Stars Sports Challenge Friday, May 12 9 a.m. to 2 p.m. Houston Sportsplex 12631 South Main St., 77035 Event proceeds will benefit the Houston-area Red Cross. See Page 76 for details and sponsors. Register online at www.haaonline.org. Contact Susan at 713-595-0313 or email firstname.lastname@example.org for questions.
CAM Exam Friday, May 19 11:30 a.m.
3 CAM: Human Resources Wednesday, May 4 8:30 a.m. to 5 p.m. Sponsored by Brook Furniture Rental New Supplier Member Orientation Wednesday, May 3 3 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042 All new supplier members welcome. Contact Amanda at email@example.com for details. Ambassador ONE Society Meeting Wednesday, May 3 4 p.m. to 5:30 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042 Contact Amanda at firstname.lastname@example.org for details.
3-4 Certified Pool Operator Course – Spanish (2 days) Wednesday, May 3 and Thursday, May 4 8:30 a.m. to 5 p.m. See at left for details.
9 Education Advisory Council Tuesday, May 9 10 a.m.
10 Leadership Lyceum Session 4 Wednesday, May 10 8:30 a.m. Contact Susan for details at email@example.com. Resident Relations Committee B Wednesday, May 10 2 p.m. to 4 p.m.
11 Blue Star Program Thursday, May 11 7:30 a.m. to 4 p.m. Houston Apartment Association 4810 Westway Park Blvd., 77041 Register online at www.houstontx.gov/police/ multi_family. Sponsored by American Painting & Renovations Inc. and Metropolitan Staffing Solutions Expo Committee Thursday, May 11 3:30 p.m.
CAM Exam Friday, May 12 11:30 a.m.
16 Lake Jackson Fair Housing Seminar Tuesday, May 16 8:30 a.m. to noon Location: TBD Presented by Howard Bookstaff. See Page 29 for details. Sponsored by Redevelopment Services
23 Product Service Council Meeting Tuesday, May 23 10 a.m. HAA PAC Luncheon Tuesday, May 23 11:30 a.m. to 1 p.m. Program fee: $30 per PAC member; $40 per non-PAC member Contact firstname.lastname@example.org for registration and details. Sponsored by CoreLogic Rental Property Solutions
24 Area Council Meeting: Richmond/Rosenberg Area Wednesday, May 24 11:30 a.m. More information to follow. Contact email@example.com for questions.
2017 HAA Education Conference & Expo Thursday, May 18 8 a.m. to 6:30 p.m. NRG Center Hall C Registration for the education conference will soon be available. Please note, registration and fees are only required for seminar attendees. Expo only is free. See Page 18 for details.
Leasing 101 (Day and a half) Wednesday, May 24 8:30 a.m. to 4 p.m. and Thursday, May 25 8:30 a.m. to noon
31 Industry Math Wednesday, May 31 8:30 a.m. to noon Sponsored by Impact Floors
Board Meeting Thursday, May 18 11:30 a.m. to 1 p.m. NRG Center Board members are encouraged to attend the HAA Expo, located in Hall C, following the meeting. Sponsored by CoreLogic Rental Property Solutions
See Page 18 for details. www.haaonline.org
www.haaexpo.org April 2017
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Here’s a taste of the next four sessions:
Grow your career with the right h tc a w d n a ce vi d a t es b e th s, idea your future blossom –
Grab an APPLE! APPLE is sponsored by
APPLE: Core – Session 3 April 18 R-E-S-P-E-C-T in Fair Housing With Donna Olson Diversity, discrimination and harassment and how they affect a company. Just knowing about Fair Housing is not enough to overcome obstacles and barriers. Learn how to establish and demonstrate respect with coworkers and customers. Turn uncomfortable situations into learning opportunities by obtaining the necessary skills to communicate. Remember, it's not what you know, it's what you don't know. Reduce your liability by adopting proven best practices, guidelines and resources. APPLE: Marketing – Session I May 2 Event Evolution With Heather Blume Everyone knows that one of the quickest ways to raise your property’s NOI is to retain your residents, but building an involved and engaged community can be more challenging than you might think. Let Heather help you examine your resident event calendar this year, add some new great event ideas to fit any budget and share her event planning timeline. This session is a great source of education for anyone who helps with their property’s event planning or execution.
APPLE: Core - Session 4 June 6 Phenomenal Phone Proficiency With Rebecca Rosario Interactive workshop designed to get the most out of your best tool: the telephone. • Find new ways to open quality conversation • Use the client’s own momentum to carry them through your door • Create excitement and desire for your apartments through verbal pictures APPLE : Leadership – Session 2 July 18 Stop the Invasion of the Warm Body Snatchers (How to Recruit & Interview) With Donna Olson Ever been guilty of filling a position with a “warm body?” Learn the knowledge and skills to enable improved employee selection by developing effective recruiting strategies, establishing hiring criteria/checklists for open positions and asking specific questions to get the information you need for the right hire.
And there’s many more sessions for 2017! Visit www.haaonline.org for more. APPLE features some of the best nationally acclaimed speakers in the industry.
Individual sessions are priced at only $50 each, a real steal for quality education. Annual Property Subscriptions are also available with unlimited attendance for all on-site property staff to all sessions at discounted prices: • Only $199 per year per property for properties with fewer than 200 units • Only $399 per year per property for properties with 200 to 350 units. • Only $450 per year per property for properties with more than 350 units.
Take a bite out of these education opportunities and enroll for 2017 today. Contact the HAA Education Department at firstname.lastname@example.org or register online at www.haaonline.org.
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Continuing Education: CFC/EPA/HVAC Certification CFC/EPA/ HVAC Certification This course is designed to provide associates with the knowledge necessary to pass the Federal EPA 608 exam, which has four sections, including include Core, Type I, Type II and Type III (which add up to a universal certification). Associates can pass any or all of the sections, and a passing score achieved on all four sections earns a universal certification. This certification is required by law for anyone who works on HVAC systems. Mark’s teaching methods give this class one of the nation’s highest pass rates for EPA certification.
Tuesday and Wednesday, May 9-10 8:30 a.m. to 9 a.m. – Registration 9 a.m. to 4 p.m. – Program HAF Dinerstein Reed Prokop Education Center 4810 Westway Park Blvd., off Clay Road and the Beltway $299 (includes course, exam fee and lunch for two days)
Instructor Mark Cukro is a leading resource in the field of service team development and brings to you all of the knowledge, skills and resources necessary to promote personal and professional development. Through Mark’s upbeat and unique approach to delivering technical information, each student is engaged and encouraged to learn how to work more effectively in the multihousing and service industry. Mark was the director of service team development for Colonial Properties Trust Inc., a New York Stock Exchange-traded company with 148 properties and more than 48,000 apartment homes. Mark’s certifications include CAPS, CAMT and CAMTII, and he is an EPA Proctor for the HVAC/CFC 608 and 609 certifications. He is also an award-winning Certified Pool Operator instructor for the National Swimming Pool Foundation.
For more information and to register, visit www.haaonline.org Register online today at www.haaonline.org or call 713-595-0300 for details. www.haaonline.org
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On the Scene with HAF EDUCATION HAA Legal Seminar Sponsored by 1 AAA Plumbers and Presto Maintenance Supply Thursday, February 9 at the HAF Education Center Apartment personnel sharpened their knowledge on the legal rights and responsibilities of rental housing providers during a sold-out legal seminar held at HAA, led by HAA General Counsel Howard Bookstaff.
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Rental Credit Reporting provides Houston’s
apartment industry with the most eﬀective rental credit reporting tool available. RCR gives your leasing staﬀ immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing. RCR also tells you who hasn’t paid rent, who has broken leases and who has received their deposit refund.
Rental Credit Reporting (RCR) was established in 1977 to solve screening problems the Houston Apartment Association founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region. The Houston Apartment Association and CoreLogic are partnered to expand RCR and include the following searches in one bundled report with immediate and unlimited inquiry access. National Landlord-Tenant Data – Searches more than 34 million landlord-tenant court records including filings, judgments and liens. Local resident rental history including evictions, amount owed at move-out, broken lease information, NSF checks, deposit disposition. Texas Criminal Data – Instant delivery of available felony and misdemeanor records from Texas statewide and 18+ supplemental counties including Harris, Montgomery and Fort Bend. Terrorist Check – Automated search tool that identifies known or suspected terrorists and fugitives from various data sources, including the FBI, other federal agencies as well as state and local law enforcement agencies. Sex Offender Search – Instantly informs your staff if a prospective or current resident is a registered sex offender. Move-in/Move-out Entry – Submit your property’s rental history data online through RCR's familiar and easy-to-use tools. Eviction Entry – Protect yourself and other properties by registering your evictions with RCR. Inquiry History – Know where else your applicant is applying. Quick and Easy – Information is entered into an easy-to-use Web application and a decision is delivered instantly. Cost Effective – Automated decisions save your staff time. Immediate Access – Inquiries concerning prospective residents can be made online, 24/7. Monthly Activity Report – No need to guess if you’re getting what you are paying for – each owner/management company can access a monthly report showing their properties system use. Subscribe Today – For approximately 32 cents per unit per month, RCR can help make sure you know just who your prospective residents are.
To subscribe or to learn more, call RCR at 713-595-0300, email email@example.com or visit www.haaonline.org. * For properties 49 units or less, you have unlimited inquiries for $10 per month.
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The Go-Getters HAA’s MEMBERSHIP RECRUITERS
MAKING MEMBERSHIP MATTER Recruit all year round and become part of the Go-Getter Club.
Meetings are now quarterly! Be the top recruiter for each quarter and win one of the following items: 1st Quarter: Yeti 40 Hopper soft-side cooler 2nd Quarter: Apple Watch 3rd Quarter: Samsung 40” Smart TV 4th Quarter: $500 Holiday Cash Plus, for each new member you recruit, you’ll earn a chance to win gift cards ranging from $25 to $250! JOIN A TEAM and build relationships with like-minded members. Get involved with Go-Getters and make lasting industry connections. Visit www.haaonline.org/gogetterscorner to get all the information you need.
Mark your calendars!
HONORARY LIFE MEMBERS Members who have recruited more than 100 companies Claude Arnold Monette Reynolds Kenn Brown Sherry Stevenson Tina Cavaco Kirk Tate Kevin Fenn Suan Tinsley Diane Gilbert Sonny Unverzagt Anita Harrison Del Walmsley Dwayne Henson Nancé Wells Mike Koch H.P. Paul Young Merry Mount Jeanne Marie Zublin Dicks
All meetings will be hosted at Cafe Adobe in the Marq-E Center 7620 Katy Fwy, Houston, TX 77024 April 20 July 20 September 20 December 7 Register online today! 4 p.m. to 5:30 p.m. – New and Prospective Member Happy Hour 3:30 p.m. – Go-Getter Recruiter Meeting Closed meeting for Go-Getters only
THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact Amanda and Lauren in the Membership Department at firstname.lastname@example.org. 26
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Education, continued from Page 19 Successful completion of this two-day course will result in a five year certification from the National Swimming Pool Foundation and ensures pool chemicals are being used properly and when appropriate. HVAC EPA Certification Test Prep and Exam Tuesday, May 9 and Wednesday, May 10 8:30 a.m. to 4 p.m. Program fee: $299 See Page 23 for details. CAM Exam Friday, May 12 11:30 a.m. Lake Jackson Fair Housing Seminar Tuesday, May 16 8:30 a.m. to noon Program fee: $65 by May 12; $75 Sponsored by Redevelopment Services See Page 29 for details. 2017 HAA Education Conference & Expo Thursday, May 18 NRG Center Hall C Program fee: $125 by May 18; $165 See Page 18 for details. Leasing 101 (Day and a half) Wednesday, May 24 8:30 a.m. to 4 p.m. and Thursday, May 25 8:30 a.m. to noon Program fee: $65 by May 24; $75 An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. This day and a half program also includes TAA lease paperwork curriculum. Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA. Industry Math Wednesday, May 31 8:30 a.m. to noon Program fee: $99 Sponsored by Impact Floors A new NAA curriculum, this workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. This is your chance to â€œgo back to schoolâ€? in a relaxed and low-stakes environment and advance your career.
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On the Road with HAA Woodlands Area Council Meeting Tuesday, February 28 at One Lakes Edge Sponsored by 1 The Urban Foresters HAA partnered with the Woodlands Township for the February meeting featuring speakers Gil Staley, Economic Development Partnership, and Deputy Jason Hopper, Montgomery County Sheriffâ€™s Office. Staley talked about job growth for the area and what he sees on the horizon, and Deputy Hopper gave some helpful crime prevention tips. Thank you to community manager Joslin Aquino and her team for hosting us at their beautiful property.
HAA IS REACHING OUT to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact strategic growth manager Lauren Turner at email@example.com to sign up for these FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Want to host an event? We are looking for member properties to host Area Council meetings. Contact firstname.lastname@example.org. 28
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HAA is reaching out and hitting the road to better serve our members by bringing Fair Housing Seminars to different parts of our 12-county service area, presented by HAA General Counsel Howard Bookstaff. How should you deal with service animal requests? Criminal background screening? What do you do when you receive a complaint? Fair Housing is changing and you need to be up to speed. We’re bringing HAA General Counsel Howard Bookstaff to your area for this refresher course. Topics include: • Anatomy of a Fair Housing complaint: Navigating through the Fair Housing process. • How to respond to requests for accommodations and modifications. • Lions, tigers and bears, oh my! Taming assistant animal issues. • Too much stuff! Dealing with the hoarders. • Discriminating against criminals – Is that wrong? • Protecting children – How can that be wrong? • What’s on the horizon?
Seminar Dates and Areas: The Woodlands Fair Housing Seminar April 25 8:30 a.m. – Noon Location: Hilton Garden Inn The Woodlands 9301 Six Pines Drive, The Woodlands, TX 77380 Cost: $65 Pre-register $75 Door Lake Jackson Fair Housing Seminar May 16 8:30 a.m. – 12:00 p.m. 8:30 a.m. – Noon Location: TBA Cost: $65 Pre-register $75 Door
Baytown Fair Housing Seminar June 6 8:30 a.m. – Noon Location: TBA Cost: $65 Pre-register $75 Door Richmond/Rosenberg Fair Housing Seminar September 13 8:30 a.m. – Noon Location: TBA Cost: $65 Pre-register $75 Door
For more information and to register, visit www.haaonline.org/educationoutreach/
HAA Roadshow Education Outreach: Fair Housing Seminars with Howard Bookstaff
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On the Scene with the HAA PAC
HAA takes part in the TAA and NAA Capitol Conferences February 11 to 18 in Austin and March 5 to 8 in Washington D.C. Members of the Houston Apartment Association Political Action Committee, NEXT and Lyceum visited both Austin and Washington D.C. for the 2017 Texas Apartment Association and National Apartment Association Capitol Conferences. Our members met with our state and national representatives to promote the multifamily industry’s legislative needs.
WE’RE ALL ABOUT BETTER GOVERNMENT Threats from government are coming at the apartment industry at a rapid pace. The Houston Apartment Association’s Political Action Committee needs your help to fight bad legislation. HAA members can participate in the PAC on several levels. 2017 registration forms are now available! To join, renew or learn how to become involved with the PAC, see online at www.haaonline.org or contact at email@example.com. 30
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On the Scene Photos by MARK HIEBERT, Hiebert Photography State of the Industry Breakfast Sponsored by 1 CORT Furniture Rental and 2 For Rent Media Solutions Wednesday, February 8 at the Houston Hilton Westchase This HAA event featured a comprehensive look at what's happening in the Houston apartment market featuring moderator Stacy Hunt, Greystar, and panelists Cyrus Bahrami, Alliance Residential; Swapnil Agarwal, Karya Management/Nitya Capital; Ian Douglas, Allied Orion; Steve Lamberti, Milestone Management; Bruce McClenny, Apartment Data Services; and Jesse Thompson, Federal Reserve Bank of Dallas â€“ Houston Branch.
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By MORGAN TAYLOR, HAA Staff
MODERATED BY STACY HUNT, this year’s panelists at the HAA State of the Industry Breakfast, held in February, included economists Bruce McClenny of Apartment Data Services and Jesse Thompson of Federal Reserve Bank of Dallas – Houston Branch, along with industry professionals Cyrus Bahrami of Alliance Residential, Swapnil Agarwal of Karya Management/Nitya Capital, Ian Douglas of Allied Orion and Steve Lamberti of Milestone Management. Panelists reiterated the fact that over-construction and heavy job losses in the energy industry mostly attributed to a lopsided supply and demand climate in Houston’s apartment market. However, the key takeaway was to remain patient this year, because it will pay off in 2018. Let’s take a look at the current state of the apartment market. Class A and a lot of Class B properties are hurting the most, because of over-construction in luxury apartments and the fact that heavy job loss in the energy sector was almost exclusively felt by high-paying positions. Rents for luxury apartments will continue to soften this year as the supply is continuing to grow. By the end of 2017, Class A will see a negative 4 percent absorption rate and Class B will see a negative 2 percent absorption rate. Swapnil Agarwal’s company, Karya Management/Nitya Capital, owns older, moderately priced properties in Houston and Dallas and said the high-paying job cuts have positively affected his properties, as those renters are now moving into properties similar to his. “Our occupancy rates are at a historic all-time high,” Agarwal said. The markets faring the best in the vast Houston-area according to Bruce McClenny, multifamily analyst of Apartment Data Services, are Pearland West, which McClenny says is the strongest, Baytown, Galveston, Pasadena and the I-10 East area. The neighborhoods most concerning to him include Montrose, the Galleria, Texas Medical Center, downtown and Tomball/Spring, where thousands of units will be added in 2017. In Montrose and the Galleria, more residents are moving out of those inner-loop neighborhoods than moving in. Neighborhoods that are working through it all are Katy, the Energy Corridor, The Woodlands, where zero units will be added to the 2017 market, Houston Heights and Highland Village. With a job growth of 29,700, according to the Greater Houston Partnership, and a new supply of 12,000, data shows an overall ending occupancy of 88 percent for 2017. Class C will end 2017 with a flat to mildly negative absorption rate and Class D properties will end with a flat to mildly positive absorption rate. Ian Douglas of Allied Orion used the image of a fishhook to describe the economic state of a downward
spiraling industry or market. Here in Houston, we have already experienced the bottom part of the fishhook and things will start looking up as Houston recovers from the $100-per-barrel hangover. “We’ve transitioned out of the oil bust, the worst is behind us, we’re in the trough and we’re seeing some sectors make their way out and grow again, but it’s a mixed bag,” economist Jesse Thompson of the Federal Reserve Bank of Dallas-Houston Branch says. According to Thompson, jobs added in 2016 were weighed out by the heavy job loss in the energy industry, meaning Houston’s overall job growth for 2016 ended flat, which isn’t terrible. He hasn’t finalized his forecast yet, but he shared that he’s predicting an employment growth from December 2016 to December 2017 in the range of 0 to 1 percent or .5 percent to 1.5. The positive economic standing nationally is anticipated to trickle down to Houston. Thompson said a predicted 2 percent GDP growth will help Houston’s economy, and he expects the energy sector to bounce back, sending money to Houston in the form of manufacturing jobs, oil-field service jobs and ancillary jobs. While commercial construction is slowing down, the boom in construction for petrochemical facilities is peaking. These multibillion dollar projects can employ anywhere from 3,000 to 5,000 construction workers a day. Here is the mixed-bag part he mentioned: Although a lot of energy companies are bouncing back, some are still struggling and will continue to struggle. So while we’re starting to see oil go into recovery mode, it’s an uneven recovery across the industry. He also noted most of the added jobs were in the hospitality industry, the industry with the lowest paying wages. Even healthcare, one of Houston’s most stable economies with the highest paying wages, felt some instability in 2016 with the loss of some major insurance plans, and it’s anticipated to have historic lows in employment for 2017. A lot of policy uncertainty pertaining to the Affordable Care Act may also shake up things in healthcare, Thompson said. Many factors have contributed to this stagnant period we have been facing in the multifamily industry, but the panelists, including Thompson, were all confident in Houston’s resilience and ability to recover. “Houston, for all of its volatility, for all of the uncertainty, has grown at about double the national rate in terms of employment growth, in terms of trade, in terms of GDP – we’ve always done well. Greater return has come with greater volatility, but we’ve always done well and there is nothing to suggest that picture is changing for the long-term picture for Houston. We have a lot of things in our corner that are going to help us out, we just have to once again, get through the hangover that remains from $100 oil,” Thompson said.
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On the Scene Photos by MARK HIEBERT, Hiebert Photography State of the Industry Breakfast
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The HAA Careers Committee promotes the apartment industry as a viable, lucrative career to jobseekers and recent graduates. Meet some of it’s members in this Q&A. By
MORGAN TAYLOR, HAA Staff
he HAA Careers Committee is the leading advocate for apartment industry careers. Through public awareness programs and job fairs at local high schools and colleges, this committee promotes multifamily careers to jobseekers of all walks of life. If you’re just getting started in multifamily, this Q&A will prove how starting from the bottom can lead to great success in this industry, all it takes is hard work and dedication. The committee members below share how they reached where they are today and what they look for in jobseekers. If you’re interested in obtaining a designation please feel free to browse the different options on our website at www.haaonline.org and select “Industry Credential Programs” under the education tab, or contact the HAA Education Department at firstname.lastname@example.org.
Committee Chair Diane Gilbert, CPM, Senior Vice President/Operations, Asset Plus Corporation What level of education do you have? I have a high school diploma and some community college courses under my belt. I took several real estate classes at IREM and acquired credentials. Back when I started that was enough. What propelled your career to where you are today? I moved very quickly up the ladder primarily because I took jobs no one wanted. I was a manager on a college property within 11 months of starting in this business. I was promoted to marketing director within three years and within five years I was promoted again to regional manager. I volunteered to oversee Section 8 Housing and really tough deals. I managed properties no one else wanted to manage and on top of that I succeeded at running deals, so I got noticed. Why do you love working in the apartment business? It is a moving, shaking, ever-changing business. You are rewarded for success and success is easi-
ly measured on a 30-day cycle. You can have a few great months, then bam – the bottom drops out. But then the journey begins again. No day is like yesterday, and no day will be like tomorrow. In real estate, there is a ton of room for growth. No matter where you start, there is room to advance and there is abundance of opportunity, but only for hard workers who can achieve positive results. In real estate, it is all about results in and creating value. If you can contribute to the bottom line on any deal, you can advance. It is not about whom you know or what you look like, value is value and that is what we do. Katrina Avila Regional Manager at US Residential What level of education do you have? I have a high school diploma. What propelled your career to where you are today? I started out as a leasing agent, but within a short six weeks I was promoted to assistant manager. I have held positions all the way up to vice president. Getting there took hard work and education, which I gathered through course at HAA and IREM. I currently hold my ARM and successfully completed my CAM class. Why do you love working in the business? There is never a dull moment and I love helping people. You never have the same day and the opportunities are abundant to move around and up. What do you do in your current role as a regional manager on a day-to-day basis? I am responsible for seven apartment communities, totaling about 1,900 units. Each day is different; some days include visiting and inspecting the properties and some days I’m doing reports. I answer resident concerns, train new employees, review accounts payables and I support of my teams on any questions or concerns they have. What skills are needed for a successful career in the apartment business?
The most important skills are sales, customer service and the willingness to learn. What do you consider to be roadblocks in the industry today? The biggest roadblock of our industry is understaffing and finding an employee who is okay starting out at as a leasing agent. Why is continuing education so important? Our industry is ever changing. Without education, you will miss out on new laws, advanced marketing ideas and all the trends. If I did not continue to educate myself I believe I wouldn’t have been able to rise up in this industry. Why is the Careers Committee important for our industry? This is my career; I have been in the apartment industry for over 30 years. I want people to understand that this is a career you can start your life and finish in. The opportunities are endless. We are having a tougher time getting people into our industry and without the Careers Committee going out and recruiting our young, we will be dead in the water. Chad Christian, NALP, CAM, CAPS, ARM Regional Manager, Pinnacle Property Management Services What level of education do you have? I have a bachelor’s and a master’s degree from the University of Texas. What do you do on a day-to-day basis as a regional manager? My role as a regional manager is to support my on-site teams. I’m the liaison between community owners and the on-site team and management company. I’m there to help with whatever is needed, and most importantly to help educate them on running a multi-million dollar business. Their growth is my growth. What propelled your career to where you are today? I’ve been in the industry for 17 years, and I moved up rather quickly. I believe it was due to my education, but not just the education I www.haaonline.org
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received at UT. I have always been a tremendous advocate of continuing education. I hold the NALP, CAM, and CAPS credentials as well as the ARM credential through IREM. I have been tremendously involved in the apartment associations on both the local and national levels. Between my education and my drive to succeed, I’ve been able to excel in my career. Why do you love working in the business? My favorite thing is that no two days are the same. In most careers, each job has a strict routine, but in the apartment business we do not. We never know what to expect and that is what makes this career fun. What skills are needed for a successful career in the apartment business? The most valuable skills a person needs are strong customer service and good communication skills. The business element can be taught to
that is lucrative enough for one to live a good life and retire from. Sarah Fox Managing Director, BG Staffing What level of education do you have? At the time I started I had about one to two years of college completed. What you do in your current role as a managing director on a day-to-day basis? Managing a division within BG Staffing means my day-to-day is servicing, supporting our team and creating and solid partnerships. How did you switch from the property side to the vendor side of the industry? I started out as a leasing consultant and quickly gained success, winning company and association awards. I opened two lease-ups, I was promoted to assistant manager and then
“It is a
moving, shaking, ever-changing business.” – Committee Chair Diane Gilbert
the right person with drive and motivation, but customer service and communication skills are hard to teach. What do you consider to be roadblocks in the industry today? There is a tremendous shortage of talent in our industry. If our industry was surveyed, I would be willing to bet 30 percent of properties are short staffed between leasing and maintenance positions. We have to start adding talent to our industry. Why is continuing education so important? I owe all of my success to continuing education and my mentors. Education is so very important in our ever-changing industry. The only way to keep up with the ever-changing laws, policies, etc. is to continue to get educated. Why is the Careers Committee important? My parents used to look at me as a landlord who just collects rent checks. It wasn’t until my parents attended the 2015 Texas Apartment Association Conference and Expo in San Antonio to watch me receive an award that they understood what I do. They listened to the speeches and witnessed the board inductions, and my dad turned to me and said, “Wow, this is actually a career.” And I think most people have that same stigma my parents had of the apartment industry. We have to get the word out that the apartment industry is a true career www.haaonline.org
my fifth year in the industry I interviewed with Apartment Data Services to be a client service representative. This was such a great company to work for. My position included visiting, marketing and servicing all of our property-level clients. I also had to make sure they were more than satisfied with the services we were providing. I loved that job, but just a year and a half later I found out about an opening at BG Staffing. Since I joined BG Staffing, I’ve been promoted four times. How is a career in multifamily different from any other career? Everyone in this industry is fully invested in the industry. We all help each other succeed. In this industry there is a ton of room for growth. I have experienced first hand the amount of not only professional growth this industry will provide, but personal growth as well. What skills are needed for a successful career in the apartment business? To have a successful career on either the property management or vendor side of the multifamily industry, a great personality and a passion to help others will get you far. It also helps to be polished, team-oriented and, of course, professional. Why is continuing education so important? Continuing education is important because it
keeps us all up to date on any new laws that will impact our industry. Why is the Careers Committee important? The Careers Committee exposes the industry to the Houston market as a viable career and it attracts talent to our industry. Manda Gifford Director of Multifamily, Judwin Properties What level of education do you have? I have a bachelor’s degree in business management and marketing/communications. What do you in your current role as a regional supervisor on a day-to-day basis? I have designed brochures, created a website, helped write a new employee handbook and oversaw nine managers and their properties. I decorate models, write marketing plans, photograph the properties, models and amenities and walk apartments to make sure they are 100 percent ready for our residents. I wrote our current training manual and I teach all new hires about our corporate culture, the level of customer service we expect, how to navigate conflict and train on the basics of what makes a successful team member. What propelled your career to where you are today? I started as a leasing consultant, and after four months the manager went on maternity leave. I became the acting manager until I was formally promoted to manager. From there, I went into the main office as a marketing intern and was later moved up to marketing director. When I moved back to the east coast, I landed a position as multifamily director. Many years later I joined Judwin Properties in Texas in the same role. Why do you love working in the business? Every day is different, exciting and challenging. How is it different from any other career? It is so many careers in one. It challenges you every day to grow as a team member and as a person. There are so many resources to help you navigate your career path in this industry, and there are so many great companies to work for in Houston. In real estate, there is a ton of room for growth. I think my story speaks to the room for growth and the fact that there is no ceiling to what you can obtain in this industry. As I always say, property management is the only industry where you can sell a product and a service, and then they come to live with you. What skills are needed for a successful career in the apartment business? They need to truly have a caring attitude towards people and want to help, sometimes in April 2017
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creative ways, to establish a win, win solution. You need to possess the soft skills and from there you can grow into the position. It is easier to teach the hard skills, such as creating reports, when you have the soft skills foundation. I see more soft skills coming into play than in previous years. Successful conflict management skills and win, win negotiation strategies make successful managers today. Why is continuing education so important? Continuing education not only teaches us new ways of looking at things or how our resident base is changing (with technology for example), but it also reenergizes us and rechecks our goals and areas of focus. Why is the Careers Committee important? This is a crucial committee. We need to educate people of the benefits of beginning a career in our industry, not just at the middle school and high school levels, but education needs to also reach our returning veterans, people seeking a second career as well as those coming out of college. This committee exposes our industry in all ways to all types of people who desire a passionate career, not just a job. Shelley Watson Senior Vice President National Property Management, Morgan Group What level of education do you have? I have a Bachelor of Arts in journalism. What propelled your career to where you are today? I was quickly promoted twice to assistant manager and to community manager within one and a half years. My regional manager at the time believed in me even when I didn’t believe in myself. Over the years many mentors have influenced my career and it is because their belief in me that I am where I am today as a senior vice president of national property management for the Morgan Group. Why do you love working in the business? I love the people I work with and the opportunity to learn every day. I never feel stagnant or bored in this business, each day there is something new to experience and learn. How is it different from any other career? This career is so diverse, and you have to be a master of skills. In real estate, there is a ton of room for growth. It’s important to have a starting point and set goals. Establish a career path early on, as I did. I was lucky enough to work for a company that invested very specific training in their team members and had the willingness to push their employees to the next step. Invest in mentors, too. What do you do in your current role as senior
vice president on a day-to-day basis? I am responsible for the day-to-day management and operations of Morgan Group’s management division currently in five states and 10 cities. What skills are needed for a successful career in the apartment business? When I’m hiring, I look for flexibility, resourcefulness, honesty, creativity and integrity. The ability to talk to just about anyone is also extremely important. Also, a commitment to customer service is key. Why is continuing education so important? Anyone is this industry must always be prepared to learn something new every day. I was able to acquire a solid foundation through education and training, which was key to my success. Why is the Careers Committee important? It is important to educate the workforce that property management is a wonderful career and provides so many opportunities and options. We should always be looking for that person who can be the future of our industry. Jana Gragg, CAM Regional Supervisor, The Landmark Companies What level of education do you have? I have two years of college. I was working as a leasing agent while going to night school. What do you in your current role as a regional supervisor on a day-to-day basis? I currently supervise five apartment communities, totaling 1,664 units. On a day-to-day basis I support my on-site staff, making sure they have what they need to be successful. I act as an owner-representative to make sure the owners’ needs are met in regards to increasing revenue and reducing expenses. What propelled your career to where you are today? I started as a leasing agent and immediately fell in love. Within six months, I was promoted to assistant manager and then again as property manager. I was able to increase occupancy to 99 percent; my team and I raised income consistently and held $0 delinquency each month. We were also able to reduce turnover to lower than 50 percent through resident relations. I was then promoted to senior property manager, but I wanted to explore the corporate world and moved on to assist the vice president. Shortly after, my previous supervisor recruited me to be a regional supervisor. It was a scary move, but I have never looked back since. In 12 years I have supervised 10 lease-ups with Landmark and loved every minute. Why do you love working in the business? Our industry allows us to evolve every day. We
never stop learning, and we get to challenge ourselves every day in ways we sometimes never thought possible. How is it different from any other career? Our industry allows us to be creative and use our voice towards progress. Why is continuing education so important? Education is critical to our industry if we want to evolve. We have to stay tuned in with what our residents want, and that changes continuously. We have to be able to think ahead of them. Why is the Careers Committee important? The committee is important to the Houston job market because we are able to offer jobs even in economic downturn. Everyone will always need a home; we will always need staff to run the communities that are being built in our area. We need qualified individuals to make our renters and owners happy. Robert Lopes, NALP, CAM, CAPS, NAAEI Owner, Relik Realty What level of education do you have? I have a bachelor’s degree. What do you do in your current role as an owner on a day-to-day basis? I’m head of operations and I analyze potential deals, management opportunities and capital. What propelled your career to where you are today? I started as a leasing professional; I always kept close business relationships to the assistant managers and managers and asked questions to the point of annoyance. I looked for openings within my company and asked for the promotion every opportunity I saw. As soon as I got the promotion I wanted, I set goals immediately to figure out what I needed to get to the next position. Why do you love working in the business? I love the relationships and friendships you build, the entertainment factor is second to none. I love revitalizing communities. How is it different from any other career? This is the kind of field that if you pay attention, you will learn all the ways to become wealthy managing the asset. In real estate, there is a ton of room for growth. The most important part of that to me is that in my career I have never personally felt the struggle of the economy on my personal income. When other industries go through cycles of growth and reduction. What skills are needed for a successful career in the apartment business? Soft skills, such as passion and the desire to learn, are required whereas hard skills can be acquired. Why is continuing education so important? www.haaonline.org
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It is the sole factor that supplemented my passion and ambition. My credentials give me credibility when I am speaking to owners or raising capital. Most of the money that is invested in multifamily in my experience comes from people that know nothing of multifamily other than it being an investment vehicle. Why is the Careers Committee important? I would say that the Careers Committeeâ€™s role is vital to bringing new talent to the industry to continue to fill the openings that arise. In good times and bad we should be exposing the apartment industry to Houston so that when bad times strike other industries we can be there to capitalize on the new talent pool.
Subscribe Today For approximately 32 cents per unit per month, RCR can help make sure you know just who your prospective residents are. To subscribe or to learn more, call RCR at 713-595-0300, email email@example.com or visit www.haaonline.org.
Tom Loughridge, CAM, CAPS Regional Property Manager, Greystar What level of education do you have? I have a bachelorâ€™s degree in business operations. What propelled your career to where you are today? After being promoted to assistant manager, I worked as a property accountant for several years. This allowed me to grow my accounting skills, which ended up being very helpful throughout my career. After a few years I accepted an offer from a national developer as assistant manager at a lease-up property near the Galleria. This led me to my first property manager role. I was transferred to Denver to manage two leaseup properties, and upon my completion of those properties I returned to my hometown of Houston and began a career with Greystar. During my career with Greystar, I invested in myself and gained my CAM and CAPS designations, and I was later promoted to regional property manager with Greystar. Why do you love working in the business? I love the networking opportunities with other team members, vendors and other industry professionals. I love getting to know new people, making friends and seeing how we can do business together, grow our careers and learn from each other. How is it different from any other career? The apartment management industry is a constant. There will always be apartments and there will always be a need for professional management. In real estate, there is a ton of room for growth. I have referred many people through the years with the understanding that there is an unbelievable potential for advancement in our industry for those who apply themselves. I speak about how I have advanced thus far, and my hopes for the future as well. When I look around, I see hard / See Committee, Page 62
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Hey Suppliers: It Really Does Start Here! Get a blueprint for networking with the Houston Apartment Association and your Product Service Council Presented by the PSC twice a year, this program helps new supplier companies and new company representatives gain a better understanding of the opportunities available in the multifamily industry and HAA. Learn how to develop relationships with management personnel that result in business for your company. Using your membership the right way can help your business grow. The program is free of charge so do not miss out! Join us for roundtable discussions with the HAA Vice Presidents at Large and the HAA Product Service Council. Learn more about: • Events with Diane Gilbert, Asset Plus • Committees with Clay Hicks, TDC-The Dinerstein Companies • Education with Starla Turnbo, SMI Realty • Political Action Committee with John Fedorko, C&F Interests • Best Practices/Multifamily 101 with John Boriack, Veritas Equity Management
Supplier Education Meeting Thursday, April 13 HAA, 4810 Westway Park Blvd 8:30 a.m to 9 a.m. – Registration and Meet and Greet 9 a.m. to 11 a.m. – Program HAF Education Center, 4810 Westway Park Blvd. (Located oﬀ Clay Road and Beltway 8)
FREE for Suppliers
Register online at www.haaonline.org. Sponsored by the HAA Product Service Council
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Image by Julia Zharkova/Dreamstime.com
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FindYour Talent A
As a member of our association, you’re more than likely familiar with the activities of at least one HAA committee or club such as the Community Outreach Committee, the Go-Getters Club or maybe even the Political Action Committee. However, one of the unsung, longstanding committees within HAA that is actively making a big impact on the future of our organization is the Careers Committee. Responsible for the promotion of industry careers to the greater Houston community, the Careers Committee is directly implementing many of the strategies and tactics that came from our most recent strategic plan. Time and time again, we hear from our members that their greatest challenge is finding new talent to fill on-site positions. Through their time, input and talents, these dedicated volunteers are spreading the word to the greater community that boundless potential lies within the available career paths in residential property management. In honor of Residential Property Management Careers Month at NAA, we’re shining a light on this committee and all their energy, enthusiasm and accomplishments. In 2016, under the leadership of Chairperson Michelle Pawelek of Greystar, the Careers Committee participated in 17 promotional events within the community. From exhibiting at job fairs at universities and community colleges, to a new collaboration with Goodwill Industries, and the highest attendance in history at our very own Community Career Night, which is held each year in April. Our participation in events such as those, promotes the HAA Job Line, where potential candidates can view your company’s open positions and post their resumes. Moreover, HAA’s Leasing 101 course, an introduction to www.haaonline.org
Have you heard about the HAA Careers Committee? If you aren’t familiar with this important group, read up because they’re responsible for promoting the apartment industry as a viable, lucrative career to jobseekers and recent graduates. By EMILY HILTON, HAA Vice President of Professional Development
the industry and an entry-level training program, is heavily promoted to jobseekers looking for a career transition. This year, HAA Vice President at Large Diane Gilbert with Asset Plus leads this committee of nearly 30 members from both the management and vendor side of the association. For more than 20 years, HAA has actively pursued the next generation of industry professionals through presentations at area high schools and middle schools. In conjunction with a presentation on “responsible renting,” these opportunities introduce to young people the notion of a professional career path working in the apartment industry. It’s always a treat to see the light bulb go off when attendees hear about the professional success our member volunteers have found and how attainable and attractive this career can be. This month, the committee will once again exhibit at the Houston Independent School District’s “When I Grow Up” career expo. HAA and industry careers, as they should be, will be represented alongside some of Houston’s most dynamic companies and industries, ensuring that when the time comes for a conscious career decision, residential property management will be considered just as viable as more well-known professions. “Grown-ups” need help finding career paths too; luckily a recent collaboration with the Texas Apartment Education Foundation (TAAEF) and Goodwill Industries has made that a possibility for dozens of Houstonians participating in Goodwill’s job training programs. Focusing on the skills of a successful maintenance tech, this comprehensive program includes the Certified Apartment Maintenance Technician curriculum from the NAA Education Institute (NAAEI), the Certified Pool Operator course, as well as Fair Housing and HVAC/EPA training.
Graduates of their program are then introduced to HAA member companies via a mini job fair where members can meet these ambitious individuals directly. If your company is looking to hire trained maintenance techs and are open to those without industry experience, reach out to a member of the Careers Committee to find out how your company can participate in this exciting and worthwhile endeavor. New this year, the committee is also excited to implement the various tools and materials made available to us through both NAAEI and the Texas Apartment Association Education Foundation (TAAEF). The TAAEF has very recently launched an awareness campaign that seeks to revitalize the image of the apartment industry and highlight the endless career opportunities within. Championed by TAA affiliates, partners and members like you, this grassroots public relations and social media campaign will be grounded in the inspiring stories of a crosssection of industry players and will have a dedicated page on the TAA website that will serve as a hub, all aimed at reaching new recruits for our growing industry. Similarly, NAAEI has a robust site of their own, www.rpmcareers.org contains a multitude of information and resources for new graduates and jobseekers including interactive career quizzes, testimonials and videos. The Careers Committee is tasked with serious work that greatly influences the success of our members; we’re so thankful to have them as a resource. If you love your career in multifamily and want to make a difference in the lives of local jobseekers, we hope you’ll consider joining this highly engaged group of volunteers. There’s much to do and we can’t make it great without you.
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Break out of complacency with continuing education. Learning something new can be scary, but barring yourself from education can paralyze your career. By
ROBERT LOPES, NALP, CAM, CAPS, NAAEI, Relik Realty LLC
Break Out L
et’s be honest, everyone wants to be better than the next person, right? As large and as saturated as the apartment industry is, it can be hard to stand out. So how can you set yourself apart from the rest? Well, there’s a way you can summarize your drive, your passion, your determination and your expertise without saying a word. You can even fit it on a business card. In the multifamily world we used to call it a designation, but recently we’ve started using the term credentials. I personally call them acronyms of excellence. Just like in other industries such as healthcare or accounting, credentials and continuing education in the multifamily industry keeps you current with the latest developments, skills and practices. Unlike a lot of industries with continuing education programs, credentials are not required, giving anyone with a credential a competitive edge. Credentials validate your knowledge and skills, enhance your credibility and earn you respect among clients and peers. If you’ve been in a leasing agent position for some time now and you go above and beyond each day, but you can’t seem to break out of that leasing agent role, earning a credential will show your boss your dedication and commitment to your career, and it can be a big factor in propelling your career to the next level. Getting into a credential program is an opportunity to be in a classroom with other motivated industry peers and learn from dynamic speakers who were at one point in their careers in the exact same position you’re
currently in. You’ll be learning the material from the textbook, but you’ll also gain valuable knowledge from your peers. It’s also a great opportunity to network and learn the internal operations of other management companies. Credentials offer career-advancing benefits and the great opportunities that surface during the credential process are all added bonuses. So what is holding you back? There are many excuses we can make, but many aren’t valid. The more you nurture your career, the more it will grow, and education is the best way to nurture your career. Through my involvement with the Houston Apartment Association and my work on the HAA Careers Committee, I’ve had exposure to many of the hesitations by multifamily professionals. I’ve compiled the three most common excuses made by multifamily professionals in regards to credentials. 1. “I don’t have the funds.” We are all guilty of using this excuse once or twice in our lives. Education typically has a price tag and most Americans can’t dish out the money upfront. If it were easy, no one would be in student loan debt. But, did you know that the Houston Apartment Foundation offers scholarships covering 50 percent of the total cost? Through events such as the Take 5 Business Exchange, HAA is able to raise money for the scholarship fund to bring education at a lower cost. The application process is simple. Visit www.haaonline.org/educationgrant to download an application, fill it out, attach a resume
and a letter of recommendation, and simply wait for a decision to be made. Instead of paying $325.00 for that National Apartment Leasing Professional credential you want, you and/or your company would only be responsible for the remaining $162.50. I know of several management companies that have matched the 50 percent scholarship with a donation of the remaining 50 percent. In that case, nothing is coming out of your pocket. What is there not to love about that? 2. “I need to request approval from my employer to take the time off.” Now that you have paid for your credential, how will you get the time off to take the class? Most HAA member companies are supportive of their employees taking time to pursue their credentials. Course schedules are often reasonably timed with as little as one day a week commitment. For those who don’t have flexibility, HAA offers accelerated courses. In “eXtreme” courses, the curriculum is condensed into a super-charged six-day format. If you still can’t convince your employer to approve your time, you might want to evaluate what is important to you and your career. It may be worth taking some of your accrued vacation time to complete the courses. 3. Fear of Failure Now, this one people don’t often admit to, which is why you don’t see it in quotations, but failure is an honest, raw and valid fear. People are scared to fail the exam, to spend April 2017
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the time, energy and money on the course to then fail it. People fear disappointing their boss who let them take this course. I’m here to tell you, it’s okay! Failing one time once does not mean it is over. If you have ever sat in an NALP class, chances are you’ve heard HAA’s Emily Hilton share the story of the student who passed the NALP exam on their ninth attempt. There are a few reasons why this may happen. Waiting too long between finishing the course and taking the exam is one. As busy as we all are, waiting just a few days can easily turn into waiting a year before testing. Testing as close to completion of the class as possible is highly recommended and has a higher success rate of passing. What is important is that you continue to try. Create a study group with your peers in the class. Talk to others who have achieved that credential and ask for tips. Utilize the practice test online. Perfect scores are not required as the exams are pass and fail, and NAA allows you to retake the exams. Propel your Career Complacency is a black hole to nowhere. You get comfortable in the position you are in or the property that you are at, thinking nothing
will change. This industry is constantly changing, constantly evolving. The leaders of today must be able to keep up with the demand. Change is inevitable and how well you adapt to that change is crucial to your management company and the longevity of your career. Executives will be looking for new and fresh ideas. Continuing education, will keep you current on the latest industry practices and developments, putting you ahead of the ever-changing industry that we work in daily. Credentials are like degrees within this industry. They show commitment and dedication to your profession. People who have credentials are more likely to land an interview, command a higher salary, command a higher entry position and establish a common thread among your peers who hold the same. A commitment to learning and sharing your knowledge with each other will spread like wildfire and inspire others to do the same. You may even find yourself in front of the class as the teacher someday, paying it forward. Recruiting and developing top talent will keep HAA member companies and properties at the top this competitive market. I have personally benefitted from all that I
have mentioned and more throughout my entire career, from when I was a leasing professional and now as an owner and operator of a management company. I believe earning my credentials has been the most influencing factors in any successes I have accomplished, and I encourage all of our teams to learn as much as they can. Get enrolled in an HAA industry credential program today and take control of your career. Learn from influential instructors, and let’s continue to motivate and inspire others to add those “acronyms of excellence” and continue to add value to our teams. Robert Lopes is the owner of Relik Realty LLC and a longtime committed member of HAA. He currently sits on the Careers Committee assisting HAA in bringing industry awareness to high school and college students. For more information on industry credential programs, please visit www.haaonline.org and click on the education panel.
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Law, continued from Page 12 benefit may pursue a claim under the Fair Housing Act. If a relationship sours, claims could be made regarding sexual favors or that any future adverse action is taken because of the break up. 2. Avoid potentially offensive jokes. We all like a good joke or two. However, a hostile environment could be created if a joke is made and offends someone. Remember, jokes are viewed in the eye of the person making the claim, not the person making the joke. What may seem like a perfectly innocent statement or action, may be offensive to another. Keep in mind this applies equally to emails. Forwarding email humor to others may be offensive if it falls into the wrong hands or if someone inadvertently views the email. Think before you press “send.” 3.vDon’t talk about others in an inappropriate manner. Maintenance personnel sometimes find things in units that may be fun to talk about. However, this could get you in trouble. If maintenance sees a sex toy or lingerie on the vanity in the bedroom while changing the air conditioning filter, there is no need to report it. Everyone should be trained to be as cautious as possible with respect to what might be considered as sensitive or private information. 4. Take precaution before entering a unit. Under the standard lease, the owner has a great deal of latitude with respect to entering a unit. The owner and its representatives can enter an apartment at reasonable times for reasonable business purposes. Procedures should be put in place to avoid uncomfortable situations caused by maintenance or management personnel walking in on residents’ private moments, such as being in the shower. What could have been a perfectly harmless situation could very easily turn into a resident being offended and claiming hostile environment harassment. The Fair Housing laws seem to always be re-interpreted and expanded. As with any new rule, it is subject to future guidance and court interpretation. Policies and practices should be reviewed to incorporate protections against quid pro quo and hostile environment harassment.
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Fair Housing Month
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When we’re in the middle of a Fair Housing issue, it’s easy to lose sight of the importance of the Fair Housing Act. This Fair Housing history lesson takes us back in time to remind us all of its importance. By
WESLEY D. ALESHIRE Aleshire Leadership Training & Development
he Fair Housing Act can be frustrating and difficult. While it was created with good intentions, all of the rules and regulations can feel defeating. It often feels like the Fair Housing Act is simply much too stiff, and we have to dodge and reposition when asked some of the more difficult questions. I believe many of us in the apartment industry share these sentiments and concerns, but have you ever thought about what caused such strict laws to be put in place? In order to get insight into why the Fair Housing Act is so rigid and complex, lets start by taking a look into America’s history beginning with April 11, 1968. On this date, Lyndon Johnson, the 36th president, signed the Fair Housing Act into law. The purpose of the law was to give fair rights to all citizens of the United States. One would think it would be easy to get a bill signed that would benefit so many and bring such needed change, right? In reality, the passing of the Fair Housing Act was a long and rocky road, and support was difficult to build. So difficult that the bill failed to garner enough votes to pass in both 1966 and 1967. It is widely believed the devastating tragedy of Dr. Martin Luther King’s assassination gave momentum and clarity to the need for equal rights legislation in our country. Merely days after the civil rights leader, activist and Noble Peace Prize recipient was assassinated, on April 4, 196 President Lyndon Johnson pressed Congress to pass this law as a memowww.haaonline.org
rial to the monumental clergyman’s life work. The Fair Housing Act of 1968 protected the rights of all citizens on the basis of race, color, religion and national origin. The act was later amended to include sex, familial status and disability. Since then, the Fair Housing Act has been amended and changed many times. Now you may be wondering why there is a need for such strict laws. To explain just one of many answers to this question, let’s look at the 1988 Fair Housing Amendment Act (FHAA), which was written into law a mere 29 years ago. This amendment to the act shows this change in law has made a direct impact on you, your family and those in your life today. This in turn means there was a need, a reason for an amendment to be made in recent history. The purpose of the addition to the law was to continue protection and prevent unfair treatment. Keep reading! You may be unpleasantly surprised at how unfairly people were still being treated just 29 years ago. If you will, imagine that it’s 1987 (the year before the FHAA was passed). You are married with a family; you have a good job, take care of all of your financial obligations and have a clean criminal record. You walk into an apartment community with your fiveyear-old daughter and one of three things happen: You are turned away at the door, charged an extra $300 deposit or limited to live in one, specific building – the only building that allows children. You’ve probably heard of pet rent, but what about child rent? Can you even fathom being
charged an extra $25 per month for each child living in your home? And that would only be the case if you were even permitted to rent in this community at all. Even 20 years after the Fair Housing Act was passed, the real estate industry was continuing to discriminate against people in unbelievable ways. During a Fair Housing presentation I was facilitating in Knoxville, Tennessee just a few years ago, one of the attendees came to me after the seminar and shared her story with me about how child discrimination affected her first hand. She could vividly recall how this law impacted her as a child. When she was a child, she witnessed her father being turned away from an apartment community because of her. She remembered how she felt it was her fault if her dad wasn’t able to find a place for their family to live. What a true tragedy, that a child would ever be put in a position to feel that way. Unfortunately, discrimination still exists in everyday life and legislation changes are always on the move. For this reason, state and local ordinances are implemented to protect several different classes in our society. Because the Fair Housing Act is changing every day, it is your personal responsibility as an individual to seek knowledge and ensure that you are fully aware of any changes that may affect your property. In the last several years several changes have caused some confusion. For example, the ADA altered its definition of a service animal in 2010, which has been causing confusion. Still today many people may have April 2017
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not seen the letter provided by the Department of Justice clarifying the Fair Housing stance on service and companion animals. Several times per year, I speak to groups who are not aware of the Violence Against Woman’s Act (VAWA) reenactment and how it may impact some communities. Even more so now, the vast majority of people in our industry are not completely sure if their application processing procedure meets the recently updated guidelines on criminal records as determined by the Supreme Court and the Department of Housing and Urban Development. Consider the Fair Housing Act a luxury and be appreciative if your company requires Fair Housing training. However, even with training, you should be proactive and continue to seek a better understanding of the laws as well as potential changes. Finding answers regarding the Fair Housing Act can prove challenging at times. There are many ways to find information, such as contacting your local association, HUD, a local affiliate or by reaching out to the National Fair Housing Alliance. If a decision might be perceived as discrimination, it can create an undue burden of potential liability. It is best to be prudent and make sure you are entirely confident in your correctness before finalizing your agreement. Know that it is okay to inform a prospective resident that you are not sure and you need to run it by a supervisor, just remember to always follow up in a timely manner. Discrimination creates a negative impact that hurts the community as well as the freedoms we enjoy every day in this country. One final note, discrimination has no place in the work place and should be put aside the next time and every time in the future when you help someone find their new home. Fair Housing is more than a law – it’s a right. Wesley D. Aleshire of Aleshire Leadership Training & Development has spent the past 10 years building, cultivating and implementing business training programs. To date, Wesley has spoken on behalf of corporations and associations in more than onethird of the nation’s states. His seminars are not structured in a typical classroom or lecture format; instead, they feature a heightened level of engagement and interaction and also consist of comedy and stark realism. You can reach Wesley at 678-951-4533 or at info@WesleyAleshire.com, and you can visit his website at www.Ale-LTD.com.
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Fair Housing Month
Size doesnâ€™t matter to the government. Fair Housing for a troubled world.
JACKIE RAMSTEDT, CAM, CAPS, CAS, Ramstedt Enterprises Inc.
Size of Language Group
Recommended Provision of Written Language Assistance
1,000 or more in the eligible population in the market area or among current beneficiaries
Translated vital documents
More than 5 percent of the eligible population or beneficiaries and more than 50 in number
Translated vital documents
More than 5 percent of the eligible population or beneficiaries and 50 or less in number
Translated written notice of right to receive free oral interpretation of documents
5 percent or less of the eligible population or beneficiaries and less than 1,000 in number
No written translation is required
NOTE: To assist recipients in meeting these requirements, HUD has issued several general document translations on the HUD LEP website (hud.gov).
Image by Samarttiw/Dreamstime.com
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et me begin by saying, I’m not an attorney. All the information I am about to share with you in this area has been learned through years of working in the apartment industry, taking classes, reading hundreds of articles, speaking with real attorneys and other industry subject matter experts and continuing to educate myself each day on this topic. Remember: I’m not your attorney, so please don’t call me to represent you! (Ha, ha… that’s a joke.) I am very concerned about the idea that only certain people and their needs matter and other people don’t matter nor do their needs. Singling out groups of individuals creates a divide amongst Americans. Here are some questions I came up with regarding our residents: • Why aren’t we talking about everyone’s needs as residents? • Why are most of the conversations about what isn’t being done negative instead of proactive? • Why aren’t we talking about and celebrating solutions? • Why are we only addressing the squeaky wheel instead of preventing the squeak? There are hundreds of topics I can talk about, but I chose a few I felt are timely concerns. Fair Seems So Simple Not so long ago, Fair Housing seemed to be such a no brainer; be nice to your prospects and residents period. However, throughout the years, that seemingly simple common sense adage faded and a new meaning of fairness for everyone has developed. The Oxford Dictionary definition of fair is: “in accordance with the rules or standards; legitimate. The group has achieved fair and equal representation for all its members." Synonyms include: just, equitable, honest, upright, honorable, trustworthy, and impartial. In our world of residential management, trying to adjust to the endless requests of today’s residents has led to numerous re-writes of policies and procedures, providing a better understanding to our on-site teams. While this offers some clarity, new laws and policies regarding Fair Housing presents its own set of problems. Not to mention, companies claiming to be legitimate prospective residents are trying to trap apartment professionals by using baited phone call tactics designed to confuse an on-site employee into incorrectly answering a Fair Housing question, and then threatening to tell HUD if the property doesn’t www.haaonline.org
pay a fee. Legal extortion? No wonder we are so afraid and confused. But It is My Service Animal Probably one of the most discussed topics in Texas is the definition of a service and/or companion animal for our disabled and handicapped residents. Although we are head and shoulders above most other states with education and written documentation, the concrete definition still seems to be in that gray area of decision making for some properties. The Texas Apartment Association Redbook clearly states what constitutes a service animal, but communicating that to all on-site employees seems to be the roadblock of apartment properties today. It can be quite dangerous for our on-site teams to be making black and white, definitive decisions on not so black and white situations. I have always been a huge advocate of education and training in our industry because of issues of this very nature. Dealing with Fair Housing gray areas has become a real nightmare for our industry. No matter the Fair Housing changes, such as accepting aggressive dog breeds to accepting residents with certain criminal records, running our communities with solid polices that keep us out of hot water has been our only defense against these ever-increasing discrimination claims. Limited English Proficiency (LEP) Another topic of concern today, especially in Texas, is the Limited English Proficiency (LEP) aspect that requires certain properties to take reasonable steps to ensure meaningful access to its programs and activities for individuals who, because of their national origin, are limited in their ability to understand, read or speak English. This may include providing language services (oral and written), advertising available services, notifying program participants of their rights and making documents available in languages spoken within the community. The Department of Justice has provided a safe harbor for LEP enforcement. Here is a safe harbor guidance that identifies actions that will be considered strong evidence of compliance. The table at left is provided by HUD and sets forth safe harbors for written translations. Mayors Challenge to End Veteran Homelessness Veterans is a class of protected citizens under the Fair Housing Act that I hold dear to my heart. I recently read an article on HUD’s website about the Mayors Challenge to End Veteran
Homelessness initiative. It is a call to action for all mayors and other state and local leaders to publicly commit to making sure that every veteran has a home in America. “Since June of 2014, more than 880 mayors, city and county officials and governors have joined the Mayors Challenge, and almost 40 communities - including three states - have achieved the goal,” reads the website. I’m proud to say Houston and Austin are two of those cities that have met the challenge. I want to also recognize another organization that actively supports our veteran heroes. Camp Hope in Houston (http://ptsdusa.org/) offers housing and assistance with the horrible disease that is Post Traumatic Syndrome Disease for veterans. Many local apartment owners and management companies have been graciously supporting this organization for years. Who more than our military individuals, who have protected us, sacrificed and gave their lives to allow us the freedom to live in this great country, can we use as an example of what being a Fair Housing advocate truly is. To Sum It Up With the status of our country today and the obvious divides in opinions and perspectives, we will continue to hear more about national concerns on many specific areas such as linguistic profiling, disparate treatment and disparate impact, leasing or renewal deals, the Americans with Disabilities Act requirements and challenges to occupancy limits, which can be confusing at best. How can we remove the fear factor from our frontline people and help them face their dayto-day Fair Housing challenges with confidence, clarity and more importantly, support from the top-down in their organization? Remember that how they feel about what they know is our only weapon against these claims. Jackie Ramstedt is a nationally-renowned motivational keynote speaker, trainer, consultant and performance coach with more than 30 years experience in the multifamily industry. She has spoken to thousands of industry professionals on a national level for the National Apartment Association, Multifamily Pro Annual Brainstorming Events, the Institute of Real Estate Management, National Affordable Housing conferences and numerous state and local associations. Jackie can be reached at firstname.lastname@example.org or at 800-925-5169. April 2017
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Fair Housing Month Image by Alain Lacroix/Dreamstime.com
Could a new bill affecting affordable housing also have negative implications on the Fair Housing Act? DONNA OLSON, Olson Training
Where’s the Fair ? By
recently saw an article with the headline “Texas law could stop affordable housing development in its tracks – New attack on poor people in the Lone Star State.” My first reaction was, “What? This must be part of the ‘fake news’ everyone keeps talking about.” But after further review, I discovered a bill was proposed in February by the Texas Legislature, House Bill 1792, that could be a game changer for affordable housing in Texas and could, in my opinion, affect the Fair Housing Act of 1968 and the amended Fair Housing Act of 1988. “How?” you might ask. The proposed bill looks and reads like social steering, a form of housing discrimination that steers certain groups of people, often minorities and those with economic challenges, into certain areas of a city. It’s like saying to a prospective resident that you don’t want him or her to live on your property nor in a five-mile radius. The Texas Low Income Housing Information Service (TLIHIS) has nicknamed the bill “Not In My Backyard” and views it as one of the toughest bills to date as well as a violation of the 1968 Fair Housing Act, which prohibits discrimination concerning the sale, rental and financing of housing based on race, color, religion and national origin.
Basically, HB 1792 has the potential to severely slow down Low Income Housing construction in that it would change the point system that determines where and how Low Income Housing Tax Credits are distributed in Texas. LIHTC is the primary mechanism for building new affordable housing units in Texas, and this new bill would require developers to present proposed developments as “low-income government-subsidized housing” to every relevant stakeholder within a five-mile radius of the construction site, such as neighborhood associations. This sounds really bad to community stakeholders. Before you go off on a political tirade, let me explain. Whether or not HB 1792 goes anywhere, whether you agree or disagree, Fair Housing is still a law and that means each of us, regardless of race, color, religion, national origin, sex, familial status or disability, have the right and the freedom to live where we want to live. If the bill does get passed, that does not give apartment communities the right to allow to discriminatory practices. However, it does mean we need to have respect for those who do business with us – prospects, current residents, vendors and our co-workers. The reason I view
the bill as a possible game changer for Fair Housing is that it overtime could create an environment in which it is acceptable to be disrespectful to those protected classes listed under the Fair Housing Act. Companies spend thousands of dollars each year to determine how to be more engaging with employees, future customers as well as keeping the loyalty of our current customers. That’s great, but before all that money is gone let’s look in our own backyard for the real treasure – respect. Respect is the regard or consideration we have for those in all aspects of what concerns them, such as finding a home, personal property, appearance, emotional well-being, personal space, opinions and values. Being respectful of others isn’t about censorship or walking on eggshells. Creating a respectful workplace and apartment community goes beyond the warm and fuzzy. It’s about awareness of the impact that our words and actions have on someone. Being respectful is not only the right thing to do, but it’s also smart business for the bottom line. Want to know how to create a more respectful environment and where to start? Most of us know Aretha Franklin’s hit song “Respect.” www.haaonline.org
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This is when you start humming to yourself “R-E-S-P-E-C-T, find out what it means to me, R-E-S-P-E-C-T, take care, TCB.” These lyrics make a great starting point. We tend to underestimate the power of asking people what they think to first define and outline what respect looks like in your organization – “Find out what it means to me.” You can accomplish this by coming up with a list of words that help describe what goes into respecting or treating someone well. For instance, words like courtesy, politeness, manners, appreciation or consideration. Some organizations have used a different approach by starting with what they consider to be disrespectful behaviors. Next, translate that outline into action steps “take care, TCB,” (Take Care of Business). Talk is good, but action is always better. Understand that this process may not happen all at once. Take one step at a time in order to identify different expectations and perceptions. Demonstrating respect may involve agreeing to disagree, working towards a consensus, communicating clearly and concisely or even setting boundaries. Most importantly, do realize mutual respect starts with you. Whether it’s how you answer the phone when a prospect calls or providing your full attention to a resident who might need assistance. Celebrate Fair Housing month and the anniversary of the passing of the Fair Housing Act by recommitting to the goal of providing housing, free from discrimination and hostility. And do so with respect. The proposed House Bill 1792 is currently limited to Texas, but with a new administration in office and a new leader at the helm for the Department of Housing and Urban Development there is much uncertainty of what the future holds for Fair Housing. Stay tuned and keep humming “What you want? Baby I got it, R-E-S-P-E-C-T…” Donna Olson of Olsen Training, better known as Trainer Donna, has been a national trainer and speaker for over 15 years. Donna is recognized as an expert on diversity, harassment and human rights issues. Watch Donna speak at HAA on Tuesday, April 18 during the APPLE CORE session titled “Diversity, Discrimination, Harassment … It’s All About Respect.” Visit www.haaonline.org to register. Donna can be reached at email@example.com or at 281-630-2350. www.haaonline.org
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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Hall of Fame honoring Suan Tinsley Sponsored by 1 Crestmark Construction Services and 2 Dixie Carpet Installations Thursday, February 23 at the Hyatt Regency Houston Galleria A record-setting crowd attended this year’s event inducting Suan Tinsley, DayRise Residential, into the Hall of Fame, HAA’s highest honor. Friends, family and peers “roasted” Suan with entertaining presentations, including heartfelt speeches and video.
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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Hall of Fame
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On the Scene with the HAA NEXT
NEXT Breakfast Sponsored by 1 Ameritex Movers Friday, February 3 at HAF Dinerstein Reed Prokop Education Center The NEXT group enjoyed a special presentation on association legislative efforts with speakers Andy Teas, HAA vice president of public affairs; Bradley Pepper, government affairs director, Greater Houston Builders Association; and John Egan, political strategist, Murphy Nasica & Associates.
MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA members 35 and younger. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next. 60
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Committee, continued from Page 40 working professionals who have been through similar experiences, who have proven themselves in our business and have been rewarded with advancement. What do you do in your current role as a regional manager on a day-to-day basis? The responsibilities of a regional property manager are widely varied and encompass so many things. Depending on the day, I could spend my day reviewing financials for one of my six properties, approximately 2,000 units, developing an annual budget or reforecast budget, preparing for an owner visit or conference call, walking the property with the on-site team, interviewing new team members, drilling down into weekly reports to see where we can increase income or cut expenses, looking for ways to improve, reviewing and approving payables, reviewing survey responses and develop a plans to improve, reviewing market surveys, pricing and shopping the comps and ensuring that we are positioned to gain leases and meet budget. Most days, we do all that and more! What skills are needed for a successful career in the apartment business? When hiring for leasing positions, for the most part, I’m open to hiring someone with no prior industry experience and train them myself, or have a strong manager lead them. I find that people who come from retail, restaurant or banking industries usually have good customer service and people skills, which is very important to me. You have to be comfortable meeting strangers. Someone who is relatable, sincere, has a big smile and can make others feel welcome is a great candidate. Beyond people skills, I look for someone who is organized, can communicate well (both verbally and in writing), able to multitask, is cool under pressure, eager to help and flexible and has a professional business image. And bonus points for dog lovers. What do you consider to be roadblocks in the industry today? Finding and retaining a quality team is the most difficult part of our business. As with all businesses, your success or failure depend on your employees and how they are relating or interacting with each other and your customers. Why is continuing education so important? I approach continuing education as a life-long process. In my opinion, learning is one of the most satisfying parts of life. Designation programs offer a base of knowledge, but also prove to yourself and others that you have the dedication to complete what you set out to do. I have also been able to grow and continue to add to my base by attending industry conferences, seminars, participating in collaborative projects and committees and working closely with experi-
enced industry peers and professionals. Why is the Careers Committee important? The apartment industry continues to grow every year as new developments are added or older developments experience turnover. There is constantly a need to attract and retain good people. Penny Sprang, CAPS Regional Manager, Gables Residential What level of education do you have? I have a bachelor’s degree with a major in economics, along with a certificate for completing the Foundations Program at the University of Texas. What you do in your current role as a regional manager on a day-to-day basis? In short, I oversee the day-to-day operations of a $5 million asset. That consists of staffing, hiring, training, mentoring, coaching, developing, strategizing, planning, reviewing financials and property performance, ensuring leasing/occupancy, managing rents and optimizing them, reviewing expense and minimizing strategies, networking with vendors and overseeing large projects. As regional manager, I saw the most change in job responsibilities as the entire onsite factor is removed. However, I thoroughly love being able to work with my teams and still feel like I’m part of five communities. The best part is being able to see your teams succeed and overcome challenges. Also, to see your associates grow into new positions. What propelled your career to where you are today? After that first lease-up in Houston was stabilized, I got assigned to a couple more lease-up properties and then I bounced around properties for a while helping whoever needed it. When I was promoted to a community manager position, I was in charge of over 10 properties over the course of nine years. The constant change always brought new challenges, which I enjoyed. I was managing stabilized gardenstyle communities, stabilized mid-rise communities and five mid-rise lease-up communities. Those properties were always busy and there was always a new problem to solve, but I feel I learned the most and really grew my professional skill-set by managing those challenges. I think the trick is to stay focused, work hard and be willing to help others. Why do you love working in the business? I love creating relationships with the residents and helping them find a new home. It is satisfying and powerful to see families and residents settle in. I also love the teambuilding factor, and being able to get to know those you work with as much as your own family members as well as creating a fun and
motivational environment for my teams. How is it different from any other career? Every day is completely different and it’s not a desk job. You gain so much exposure from all the different experiences and if nothing else a career in this industry helps you grow personally. You have to realize you cannot sweat the small stuff and you cannot make everyone happy, which is part of the maturity you learn being in this industry. Otherwise, you don’t last. It’s super fun every day. Not many people can say they are part of a multimillion-dollar asset when they go to work. We can and are! In real estate, there is a ton of room for growth. The sky is the limit in the apartment industry. I’ve had several leasing associates start from the leasing position and shortly after take another avenue in other departments of our company such as marketing, human resources, training and development, construction, development, IT and accounting. You really could go anywhere by starting out in our industry! What skills are needed for a successful career in the apartment business? For leasing professionals, a passion for helping people along with strong customer service, organization and communication skills are the hard skills one needs to be successful. Then, as you progress within the industry the soft skills, particularly regarding leadership skills, such as motivating, mentoring, coaching, leading a team and gaining respect/trust of your team members, are most important. Those hard skills, if you are a quick learner, can easily be taught. I entered this industry knowing nothing about it, but I had some customer service experience from waiting tables. Why is continuing education so important? Getting my NALP and my CAPS certifications were both such great foundations of education for this industry. The best part was networking with people in the class and learning how their companies operate. Why is the Careers Committee important? As an example myself, I was not aware that the apartment industry was even a career when I was attending college, I just sort of fell into it. If I was aware of the plethora of opportunities of this industry, residential management is likely a degree I would have pursued. From groundskeeper to maintenance technician to maintenance manager and then on to capital project management, regional service manager, construction groups and development teams, there is definitely a career path for everyone no matter what your interest. We, as a committee, want to share all the opportunities available of this fun atmosphere. A long-term career that can lead to a high-paying salary is pretty amazing. www.haaonline.org
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On the Scene with ACES ACES Luncheon Sponsored by 1 Apartments.com and Friday, February 24 at Tony’s Restaurant
The Urban Forester
The Apartment Community Executives & Supervisors luncheon for February featured a discussion of “What’s Hot in Tech.” Thanks to our guest speakers Gregory Melon, SOTAH Systems; Ben Johnson, Apartment Butler; Julie Irvin, Keystone Resources; and Erich Schneider, Costar.
IN PURSUIT OF AN EVER-INCREASING LEVEL OF PROFESSIONALISM, the Apartment Community Executives & Supervisors group was created to offer executive-level members a way to network and exchange information and knowledge. It offers them an opportunity for educational programs and presentations, along with greater knowledge of the political and legislative needs of the industry. ACES is intended for those on the property management side of HAA membership in an executive or leadership role. For more on ACES, see online at www.haaonline.org or contact Emily Hilton at firstname.lastname@example.org. 64
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WelMat apr pg 66.qxp_Layout 1 3/20/17 9:42 AM Page 1
Welcome Mat OWNERS
Introducing HAA’s NEW MEMBERS
Andria O’Donnell Andria O’Donnell 565 S. Mason Road #155 Katy, TX 77450 281-638-1911
Safax Properties Management LLC Imran Muhammad 6110 Fairdale Lane #100 Houston, TX 77057 713-783-8211 Inwood Gardens Apartments
Andria O’Donnell Properties Bayou City Multifamily Michael Le 14302 Heidi Oaks Humble, TX 77396 713-568-6550
Sunstone Residential Robert Egbert 2820 Townsgate Drive Westlake Village, CA 91361 435-619-5587 Willowbrook Apartments
BLEE Enterprises Laurie Smith 21175 Tomball Pkwy #149 Houston, TX 77070 281-571-3447
SVG Properties LLC Deepak Hemrajani 11960 Airline Drive Houston, TX 77037 281-820-6655 Northgate Apartments
Bravo W Main Ltd. Co. Lynn Kelly P.O. Box 56052 Houston, TX 77256 713-256-3244 Bravo W. Main Apartments Habanero Properties LLC Dave Anderson P.O. Box 541631 Houston, TX 77254 281-204-3335 Habanero Properties Hicks Ventures Brad Swearer 7600 San Felipe #101 Houston, TX 77063 713-819-4288 Jack Callaway Jack Callaway 17004 County Road 127 Pearland, TX 77581 713-545-8649 MacDonald Companies Robyn Edwards 2951 Fall Creek Road Kerrville, TX 78028 830-257-5323 Columbia Greens Apartments Michael Strunk Michael Strunk 20319 Laurel Lock Drive Katy, TX 77450 281-704-4593 Referred by Greg Meech Palm Villa Investments LLC Jennifer Knesek 21318 Summer Wine Drive Richmond, TX 77406 281-748-2385 Morley Street Apartments
Tran’s Property Management Inc. Tom Tran 25010 Oakhurst Drive #250 Spring, TX 77386 832-296-4365 Austin Apartments Wilhoit Properties Inc. Sandra Dilley 1730 E. Republic Road #F Springfield, MO 65804-6519 417-883-1632 Green Pines Apartments Chisholm Trail Apartments Montgomery Pines Apartments Atascocita Pines Apartments Autumn Pines Apartments
SUPPLIERS 360 Degree Catering John Westerhaus 3616 Richmond Ave. #1506 Houston, TX 77046 713-360-9238 Caterers, Event Planning Referred by Merideth Savoie American Technologies Inc. Juana Estrada 1424 N. Sam Houston Pkwy East #180 Houston, TX 77032 832-557-6355 Asbestos Abatement & Removal, Cleaning Specialists - Trauma, Fire/Water Damage Restoration, Mold Remediation Referred by Marivel Bownds, CAS
BTM Solutions LLC Daniel Bullock 9450 Pinecroft Drive #7030 Spring, TX 77387 832-654-5424 Energy Conservation/Management, Lighting Consultants, Lighting Fixtures & Supplies, Lighting Outdoor, Utility Consultants, Utility Management DBK Inc. Kenny Bonnett Jr. 398 S. Shell Road Debary, FL 32713 817-526-1631 General Contractors, Remodeling & RepairBuilding Contractors DFW Housing Partners Julie Todd 6628 Bryant Irvin Road #205 Fort Worth, TX 76132 817-897-1787 Fire/Water Damage Restoration, General Contractors EES Consulting Rebecca Hughes 5821 W. Sam Houston Pkwy North #400 Houston, TX 77041 281-377-8808 x1170 Building Contractors, General Contractors Finch Living Janae Prince 14701 Saint Mary’s Lane #625 Houston, TX 77079 713-909-2901 Amenities Referred by Crystal Jackson, CAM,CAPS Grace Hill Jenny McClain 3633 Wheeler Road #230 Augusta, GA 30909 866-472-2344 Educational Consultants, Training Consultant Heinen’s Carpet Care Inc. Ricky Heinen 2398 Settlers Way Sealy, TX 77474 979-472-9049 Carpet Cleaning, Tile Cleaning - Refinishing & Sealing Referred by David Lindley, CAS
Just Energy Maria Robertson 5251 Westheimer Road #1000 Houston, TX 77056 713-881-8676 Ancillary Revenue Providers, Electricity Providers Referred by Deborah DeRouen, CAS Major League Gutter Cleaning Justin R. Mateer 2214 Diamond St. Houston, TX 77018 832-506-3398 Cleaning Specialists, Gutters & Downspouts Morgan Elite Specialist Services LLC Matthew Morgan 503 FM 359 Ste 130 #264 Richmond, TX 77406 855-445-3404 Adjusters, Insurance Consultants MPS Direct Marlee Shaw 4029 Ellenboro Lane Keller, TX 76244-4369 817-337-3174 Furniture - Outdoor, Gas Grills, Lecture/Speaker & Seminar Services, Playground Equipment
State Contractors LLC Smoot Hull 15311 Mustang Valley Circle Cypress, TX 77433 713-223-4640 Roofing Contractors, General Contractors Referred by Angie Lavrack, CAM, CAPS Texas Crime Prevention Agency Brenda Grayson P.O. Box 57214 Webster, TX 77598 281-739-3958 Amenities, Trash Service Valet Vinson Guard Service Inc. Paul Gilmore 955 Howard Ave. New Orleans, LA 70113 504-529-2260 Security Guard/Patrol Service Referred by Lenore Clay Waste Away LLC Gwen Richards 777 S. Harbour Island Blvd. #440 Tampa, FL 33602 866-999-2929 Trash Containers, Trash Hauling, Trash Service - Valet
NorthMarq Capital Craig Lucker 1 Riverway #2400 Houston, TX 77056 713-402-1523 Financing, Mortgages Paint as a Whistle Roberto I. Palacios P.O. Box 421406 Houston, TX 77242 281-541-0079 Painting Contractors Referred by Christy Rodriguez, CAPS Rainbow Resurfacing Cristian Galeano P.O. Box 821 Bellaire, TX 77402 713-545-1192 Resurfacing, Paint Restore Waste Alliance Ronald Brooks 13315 Cape Province Houston, TX 77083 832-294-0670 Trash Service - Valet, Garbage Collection
ALL SUPPLIER MEMBERS are listed online at haabuyersguide.com, searchable by product/service category or company name. 66
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The Ambassador ONE Society HAA’s WELCOMING COMMITTEE
MAKING CONNECTIONS Ambassador teams visit communities to promote association involvement.
Mark your calendars and join us in 2017! Meetings are held on the first Wednesday of the following months: May 3 June 7 July 5 August 2 September 6 October 4 November 1 1. The Ambassador “ONE of the Month” is Shera Lehman, Texscape. 1
Ambassador ONE Society members with at least 10 points, ranked by points earned: Shera Lehman Chelsea Quinteros Raedean Mitchem Paul Marks April Shane Wilton Logan Richter Shala Johnson Marivel Bownds Alex Antonov Kirk Huber Angie Lavrack Mat Tilley Kristin McLaughlin Keith Sobolik Arely Pena Doug Oehl Shannon Bass Kurt Allshouse Marcus Wheatfall Dee Ladwig David Lindley Jerry Lee Lewis
Texscape Gail Construction Apartment Data Services eConserve PrestoX JMI Contractors Redi Carpet Valet Waste Lone Star Pro Services Bath Fitter The Liberty Group WeDoTrash Mohawk Industries Ted W Allen & Associates The Liberty Group Power Express Lee & Barrier Builders The Allshouse Group Triple Seal Insulation The Liberty Group FSI Construction Ameritex Movers
309 153 84 82 55 53 45 42 32 32 30 29 28 23 19 18 18 15 15 13 12 10
Ambassadors earn points by sharing leads, making introductions and visiting communities to promote HAA events and news.
THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details, attend an orientation and one of the meetings listed here, or contact Amanda in the Membership Department at 713-595-0316, or email email@example.com. 68
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2. First Place Team “The Cool Kids Corner” with 418 points 3. Second Place Team “Cash ME Onsite” with 171 points 4. Third Place “Team HC²” with 63 points
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Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: • Asset Plus Corp.: Regal Pointe Apartments, 152 units at 6111 Willowbend Blvd and Hunters Cove Apartments, 330 units at 1901 Palm Village Blvd. in Bay City. • BH Management Services LLC: Hollister Place Apartments, 260 units at 6565 Hollister. • Centra Partners LLC: Hammerly Walk Apartments, 236 units at 8787 Hammerly. • Cornerstone Income Properties: Cedar Creek Condominiums, 34 units at 3770 Tanglewilde St. • First Choice Management Group: Vista Verde, 1,040 units at 8601 Broadway. • Foteh & Shanar Properties LLC: Grahamcrest Manor Apartments, 50 units at 7615 Grahamcrest Drive #27; Ventana Garden Apartments, 84 units at 5135 North Fwy and Meadow Lea Apartments, 45 units at 8217 Fulton. • Greystar: Valencia Place Apartments, 246 units at 3131 W. Bellfort. • Guardian Equity: North Park Crossing, 336 units at 310 Parramatta Lane. • Guardstone Property Management: Vista Del Rey Apartments, 92 units 4300 S. Shaver. • Indus Management Group LLC: Valle Vista Apartments, 238 units at 9901 Club Creek Drive.
• Internacional Realty Inc.: 91 Fifty, 210 units at 9150 Hwy 6 North. • Karya Property Management: Bella Vista Apartments, 180 units at 2700 S. Dairy Ashford and Bay Oaks Apartments, 146 unts at 1700 Bob Smith Road in Baytown. • The Lynd Company: Haven at West 11th Apartments, 121 units at 2205 W. 11th St. • Moneil Management Group LLC: Avalon Villas Apartments, 46 units at 301 E. Ashley Wilson Road in Sweeny. • Mosaic Residential Inc.: Huntington at Stonefield Apartments, 264 units at 13100 Stonefield Drive and One Pine Apartments, 264 units at 13100 Stonefield Drive. • Roscoe Properties: Alexan Shadow Creek Ranch Apartments, 392 units at 11900 Shadow Creek Pkwy in Pearland. • Sherron Associates Inc.: Treasure Bay Apartments, 200 units at 415 Garland Drive in Lake Jackson and Oyster Creek Apartments, 201 units at 105 Anyway in Lake Jackson. • Sunstone Residential: Willowbrook Apartments, 32 units at 510 Billie Bess Lane in Conroe. • Tarantino Properties Inc.: Carolyn Court Apartments, 26 units at 1201 Carolyn Court #9 in Humble.
Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your iPad or smartphone at http://issuu.com/haa_abode/docs/abode_apr2017.
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In the News Clark R. Gregg, CAPS has joined the FIDUS Construction Services team as vice president of operations. Gregg
Mark A. Moore, ARM, COS, CAPS is now the senior regional property manager for NOI Property Management LLC. Relik Realty is proud to announce Karen Riley has joined their team as partner and head of operations. The Houston Apartment Association is proud to welcome Alpa Patel to the HAA staff as our new public affairs specialist.
Have something to report from your company or for yourself? Email us your news at firstname.lastname@example.org.
On Site with ABODE
Photos by Scott Weaver, ULR Properties
PRESTIGIOUS URBAN The Left Bank River Oaks offers a private lifestyle inside the loop.
Property: The Left Bank River Oaks Owner/Management: Winther Investment Location: 5353 Memorial Drive in Houston, just off Allen Parkway with easy access to the 610 Loop and I-10. Units: 293 Built: 1999 Web: www.leftbankriveroaks.com Interesting features: Many properties boast privacy in the middle of a hustling and bustling city, but few truly offer a tranquil seclusion from the swarming city. Located in River Oaks, this inner-loop community is accessible by its very own traffic light off of Allen Parkway, which is a big reason why this property is able to offer privacy. Located on 10-acres of land, from a distance one could easily mistake this apartment property for another River Oaks mansion because of its detailed, French architecture and established landscaping. The property is lush with greenery that often brushes against the windows of the apartment homes, giving each unit a nestled feel. Residents have one of the best views of the bayou in the city. Set high atop the banks of Houston’s Buffalo Bayou, residents can see the majestic tree-lined waters of the bayou from their living rooms or from their tanning spot along the pool. Residents can step outside to enjoy the four-acre park with their furry friends or golf at the neighboring Memorial Park. Each unit offers elegant features to match the sophisticated facade, such as 10-foot ceilings, crown moldings, marble entryways, over-sized garden tubs and more. In 2013, this property began renovating each apartment home as residents have been moving out. Other renovations include the remodeling of the gym and each of the courtyards. Something to note is that each apartment home comes equipped with a wine cooler. Residents may choose from seven floor plans ranging in one to two-bedrooms, and two town home floor plans.
I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”
I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”
I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my
I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”
I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my
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ad index apr pg 74.qxp_Ad Index pg 74 3/20/17 9:46 AM Page 1
Index of Advertisers By CATEGORY
Glass – Plate, Window, Etc.
Air Rescue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 832-876-4471 . . . . . . . . . . . . . . . . . .www.airrescuetx.net
Ameristar Screen and Glass . . . . . . . . . . . . . . . . .40 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com
Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .47 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com
Security Control Equipment/Systems
Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . .63 281-530-2859 . . . . . . . . . . . . . . . . . .www.centuryac.com
Harco Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 713-681-2500 . . . . . . . . . . . . . . . . . . .www.harco-ins.com
SentriForce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 888-671-2202 . . . . . . . . . . . . . . . . .www.sentriforce.com
Swimming Pool Service
Greystar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 713-479-8900 . . . . . . . . .www.greystar.com/join.php
Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . . . .34 713-955-0990 . . . . . .www.outdoorelementstx.com
Poolsure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 800-858-POOL . . . . . . . . . . . . . . . . .www.poolsure.com
Laundry Equipment & Supplies
Television – Cable
Dixie Carpet Installations . . . . . . . . . . . . . . . . . . . .65 281-261-6334 . . . . . . . . . . . . . . . . .www.dixiecarpet.com
Scott Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 713-686-7268 . . . . . . . . .www.scott-equipment.com
Comcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 713-637-5421 . . . .www.xfinity.com/xfinitycommunities
Locks & Locksmiths
Electric Contractors Affordable Quality Electric . . . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . . .www.acuityelectric.com Brandt Electrical Services Inc. . . . . . . . . . . . . . . . . .1 281-693-3383 . . . . . . . . . . .www.brandtelectrical.com
CKI Wholesale Lock Supply . . . . . . . . . . . . . . . . . .50 713-462-0704 . . . . . . . . . . . . . . . . . . . . .www.ckilock.com
Fire Alarm Systems
Gates & Gate-Operating Devices
Camp Construction Services . . . . . . . .Back Cover 713-413-2267 . . . . . . . .www.campconstruction.com Cotton Commercial USA Inc. . . . . . . . . . . . . . . . . .10 877-511-2962 . . . . . . . . . . .www.cottoncompanies.com FSI Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 832-767-1115 . . . . . . . . . . . . .www.fsiconstruction.com
BG Staffing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 713-781-8367 . . . . . . . . . . . . . . . . . . .www.bgstaffing.com
Virtual Leasing Systems . . . . . . . . . . . . . . . . . . . . . .15 281-738-1222 . . . . .www.virtualleasingsystems.com
HAA Products & Services Rental Credit Reporting . . . . . . . . . . . . . . . . . . . . . .25 713-595-0300 . . . . . . . . . . . . . . .www.haaonline.org/rcr
HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.
Plumbing Contractors AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 713-462-4753 . . . . . . . . . . . . . . . . . .www.aaaplumbers.com
Gambit Construction . . . . . . . . . . . . . . . . . . . . . . . . . .2 832-987-4242 . . . . .www.gambitconstruction.com
Resident Screening Service
Gemstar Construction & Development . . . . . . .51 281-821-1195 . . . . . .www.gemstarconstruction.com
CoreLogic . . . . . . . . . . . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . . . . . . . . . . . .www.corelogic.com
Glynn’s Contracting . . . . . . . . . . . . . . . . . . . . . . . . . .40 281-487-1149 . . . . . . . . .www.glynnscontracting.com
MultiFamily Services . . . . . . . . . . . . . . . . . . . . . . . . .45 713-266-9100
Perfect Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 713-952-0202 . . . . . . . .www.perfectsurfaceinc.com
RENCON . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . . .www.rencon.com
Video Products & Services
Personnel Agency ASAP Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 972-432-6667 . . . . . . . . . . . . . . . . . . . . .www.asapdo.com
White’s Trash Service LLC . . . . . . . . . . . . . . . . . . . .67 832-529-7411 . . . . . . . . . . . . . . . . .www.whitestrash.com
Paving Contractors Pavement Services . . . . . . . . . . . . . . . . . . . . . . . . . . .70 281-758-8434 . . . . . . . . . . . . . . . . .www.nopothole.com
Meyer Smith Inc. (Houston Gate) . . . . . . . . . . . . .55 713-862-7339 . . . . . . . . . . . .www.meyersmithinc.com
Trash Servoce Valet
Movers Ameritex Movers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 713-484-MOVE . . . . . . . . . .www.stressfreemove.com
Foundation Specialists . . . . . . . . . . . . . . . . . . . . . . . .5 832-767-1115 . . . . . . . . .www.foundationexperts.com
Waste Management . . . . . . . . . . . . . . . . . . . . . . . . .40 713-354-5230 . . . . . . . . . . . . . . . . .www.thinkgreen.com
Maintenance Supplies Johnstone Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 713-803-6231 . . . . . . . . . .www.johnstonesupply.com
American Fire Systems . . . . . . . . . . . . . . . . . . . . . .35 713-466-9898 . . . . . . . . . . .www.americanfiresys.com
Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your iPad or smartphone at http://issuu.com/haa_abode/docs/abode_apr2017.
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MarketLine By BRUCE MCCLENNY, President, ApartmentData.com • • • • • • • • • • • • • • • • • • • • • • • •
HOUSTON Snapshot 88.1% $973/mo. 110.4¢/sq.ft./mo. 881 sq.ft.
Past 12 Months: -1.0% rental rate growth 5,918 units absorbed
Recently Opened (12 months): 100 communities 26,761 units
Under Construction: 44 communities 11,031 units
Operating Supply: 2,695 communities 631,018 units
Rental Rate (¢/sq.ft./mo.)
Occupancy: Price: Rental Rate: Size:
– 87.0 Feb 17
Proposed Construction: 56 communities 16,803 units
History of Effective Rental Rate & Occupancy for All Units
Hottest Submarkets Over the Past Three Months
Annualized % of Market Rank Submarket Absorbed 1 Downtown 10.4% 2 Energy Corridor/CityCentre/Briar Forest 9.3% 3 Woodlake/Westheimer 7.8% 4 Katy/Cinco Ranch/Waterside 6.8% 5 Med Center/Braes Bayou 7.6%
Rental Rate Growth % 6.7% 1.4% 1.2% 1.3% 1.2%
Total Units Class w/Concessions All 251,928 A 85,269 B 92,148 C 66,893 D 7,618
% of Total Units 40% 60% 38% 34% 16%
Average Special -3.8% -7.2% -2.2% -1.7% -1.0%
Citywide Effect -8.3% -11.3% -5.8% -5.0% -6.5%
One Month Free = -8.33%
THE FIRST TABLE ABOVE GIVES A SNAPSHOT of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 41 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.
Occupancy: Price: Rental Rate: Size:
Occupancy: Price: Rental Rate: Size:
Occupancy: Price: Rental Rate: Size:
92.4% $1,035/mo. 119.0¢/sq.ft./mo. 870 sq.ft.
90.5% $895/mo. 105.7¢/sq.ft./mo. 847 sq.ft.
90.9% $1,173/mo. 134.5¢/sq.ft./mo. 872 sq.ft.
Past 12 Months: 4.3% rental rate growth 13,785 units absorbed
Past 12 Months: 1.9% rental rate growth 5,399 units absorbed
Past 12 Months: 0.5% rental rate growth 8,061 units absorbed
Operating Supply: 2,887 communities 668,215 units
Operating Supply: 844 communities 176,579 units
Operating Supply: 901 communities 207,412 units
ApartmentData.com has been providing apartment data and marketing products since 1986. ApartmentData.com covers Texas’ four largest metro areas and provides real-time access for property specific information, market surveys and historic submarket data for more than 1.3 million apartment units. For more information, contact Bruce McClenny at 800-595-8730. © 2017 ApartmentData.com April 2017
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with News from around the COMMUNITY
Join the Houston Apartment Association to raise funds for the Houston Chapter of the American Red Cross. The event returns to the Houston Sportsplex, 12631 South Main (just south of Post Oak). Recruit and register your team today. Each team consists of three men and three women with an option of one male and one female alternate. Each team will compete in five field events, and team members must work for HAA member companies. The top three teams, based on the field events, will be awarded medals after the final competition.
Thanks to our 2017 All Star Sponsors: Apartments.com Corn Hole Games – all 6 team members will have six chances to throw the bag in the hole BG Staffing Home Run Derby – all 6 team members will hit a wiffle ball with a plastic bat HD Supply Football Toss – each team member will throw 5 footballs to each other from various spots Arbor Carpet Care Buddy Walk – all 6 team members will walk in unison 10 yards forwards and 10 yards backwards on a pair of wooden tracks with strap handles The Liberty Group Soccer Ball Blitz – all 6 team members will kick 5 soccer balls into a goal Hire Priority Basketball Shoot-Out – each team member will shoot 5 basketball shots from various spots AAA Plumbers Tug of War – a competition between suppliers and property management players. Apple Termite and Pest Control Lunch Sponsor Rasa Floors Wristband Sponsor Camp Construction Services Medals Sponsor CORT Furniture Rental Equipment Sponsor Rentpath Raffle Sponsor Texas Crime Prevention Agency Security Sponsor
Friday, May 12 9 a.m. – Registration 10 a.m. to noon – Competition Noon to 1 p.m. – Lunch 1 p.m to 2 p.m. – Tug-O-War Team of Six: $400 (includes lunch) $20 Spectator fee (includes lunch) Advance registration and payment are required. The deadline is Tuesday, May 5.
Register online at www.haaonline.org/sportschallenge. For more information, contact Susan at email@example.com.
Grab the whole family!
Join the HAA Fun Run Join us for a Fun Run and Walk at the HAA offices on Saturday, June 3. We will have a designated closed course within the Westway Park Business Park with both a 1k and 5k route. See www.haaonlline.org and next month’s ABODE for details!
ONLINE STATISTICS for the Houston Apartment Association Website and Social Media www.haaonline.org Total visits . . . . . . . . . . . . . . . . .15,535 Visitors . . . . . . . . . . . . . . . . . . . .10,497 Most visited pages: 1. Jobline Board 2. Rental Credit Reporting 3. Rental Owner Complaint Form
HAA Jobline Apply button cicks . . . . . . . . . .3,217 Job postings for the month . . .116 Resume postings . . . . . . . . . . . . .185 Job seeker signups . . . . . . . . . . . .113
Twitter @HAAOnline www.twitter.com Followers . . . . . . . . . . . . . . . . . . .5,270 Linkedin http://tinyurl.com/2667ppr Houston Apartment Association Group followers . . . . . . . . . . . . .1,583
Houston Apartment Association Group members . . . . . . . . . . . .1,948
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Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041
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